El cliente no dejó un comentario.Heather J.
Customer Reviews for U-Haul Moving & Storage at Route 37
Toms River, NJ 08753
(Take exit 82 on Garden State Parkway for route 37 east)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Thomas N.
NOT having the vehicle FULL is definitely a scam, having to fill it back to 3/4th full ended up costing me an extra 20 dollars gas, considering the needle, despite the vehicle running, didn't start moving until it was too late. Why not have it full to begin with?, because now Uhaul gets a 20 gas fill on me. I WILL NEVER USE THIS SERVICE AGAIN. I am mad beyond belief.Robert G.
I absolutely hate giving bad reviews and honestly normally do not. However I'm disgusted by the way things work with U-Haul. When we first went to pick up our U-Haul it asked us to authorize $109 and change. Okay sureâ€¦â€¦however they charged us $177 and change!!!! That night we realized we would need the U-Haul again so reached out. They said okay can you authorize $34 and change I said yes. Well guess whatâ€¦.they charged $109 and change! We call and the only answer we got was the policy policy policy. That is not acceptable at all! If they were taking more out that needed to be said immediately! Not just taken out without our approval. I will be telling everyone to now use U-Haul. Customer Service is horrible.George H.
Excellent fast easy service. Only thing is I think I left my key in the box of the truck. I will be there in the am if I could please check m. Thank you for everythingGerard K.
Second time using them, the employees are friendly and helpful. Trucks are great. Highly recommend.Douglas S.
El cliente no dejó un comentario.robert C.
The 19.99 price is misleading.. my bill came to 147.00 for 1 day.GREGORY S.
El cliente no dejó un comentario.Mathieux A.
El cliente no dejó un comentario.Samantha C. | First Impressions
El cliente no dejó un comentario.Barry C.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.George L.
El cliente no dejó un comentario.anthony w. | First Impressions
El cliente no dejó un comentario.Francis A.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.BENEDICT V.
The lady at the counter was very helpful and gave some good tips to help me out through the daybrian L.
Service was great I cannot think of anything at this time.Bernando T.
The manager of this location was very friendly and extremely helpful. Her name was Athenian.John M.
Everything went very smoothly.deborah S.
El cliente no dejó un comentario.Vinson C.
El cliente no dejó un comentario.deborah M.
El cliente no dejó un comentario.donovan B.
a billing dispute was handled efficiently and resolved to my satisfaction by Athena, the General Manager. I have rented cargo vans approximately 5-10 times over 5 years; never any problems..robert C.
The toms River location was very knowledgeable and doing their job well. I have rented from them from the past and never had an issue .Lisa O.
Only thing that could be improved on is the price. I only needed the rental for 4 hours. But had to pay for a full 24 hrs.CRAIG G.
Nothing couldn't have been nicerKENNETH F.
El cliente no dejó un comentario.Thomas K.
El cliente no dejó un comentario.deborah G.
El cliente no dejó un comentario.Roger S.
Its not the location of the people there. First time renting a truck from Uhaul and the last. Extremely over priced. I have rented Penske and Ryder many times over the past few years. Including gas it cost me over $500 for one day rental of a beat up 15' truck. Will not be using Uhaul again.John C.
Discounts and free mileage.Lorenzo S.
I had a great experience. I was able to get in and out very quickly, everyone I dealt with was very kind, truck was clean and ran well. I will definetly recommend and use againDouglas S.
El cliente no dejó un comentario.Carmen M.
El cliente no dejó un comentario.THOMAS A.
No muss , no. Fuss .. perfectlance G.
El cliente no dejó un comentario.MIchael C.
Customer service was 10/10. I was tended to by Joey at the Toms River rt 37 location. He was excellent! Very friendly and professional. Made sure to explain every detail so I left with full confidence. Whole process was smooth, easy, and straight forward.angel D.
El cliente no dejó un comentario.EDWARD F.
Helpful Folksfelix F.
Originally had reserved a trailer on 9/3 for 9/5 at the Point Pleasant Beach location. Received a call on 9/4 from UHaul that stated PPB location had no trailers available and that my reservation was moved to Wall Township location. Arrived at Wall Twp. location on 9/5 at pickup time and was met with nasty manager who said "Well, I don't have any trailers, I rented my last one last night" I advised him I reserved mine the day before he rented his out and he said "Oh well, try the Manasquan location". So F that guy. Went to TR location and Manager Athena was excellent. Highly recommend TR location.Michael A.
El cliente no dejó un comentario.george L.
Pleasure doing business with these folks..felix F. | First Impressions
El cliente no dejó un comentario.john P.
El cliente no dejó un comentario.julus O.
The guy that worked there was offensive. He called me a liar and threatened to deny me the rental. Apparently, your people are told that they have to have an address for the move for a one-way rental. I learned through the process that the sole purpose of this is so that you can determine my drop off location. I had already selected that when I made the reservation. The guy that actually did the transaction was nice. He was an older gentleman. The younger guy who claimed to be the manager was rude and cocky. Frankly, I did not want to give him my daughter's address because he seemed like a creeper. Someone needs to revise your system. There is no point in forcing people to select pick up and drop off locations when you basically refused to honor that. There was no reason for me to provide any more information on our destination than to select our drop off location and tell you what city and state we were going to. You have my legal address. You have my credit card. You had a copy of my driver's license. Under what crazy theory do you need my daughter's address at college? Frankly, the entire experience was disturbing and I would not ever willingly return to that location again.Amy C.
El cliente no dejó un comentario.Thomas K.
El cliente no dejó un comentario.alfred V.
Not lie to your customersBenedetto S.
El cliente no dejó un comentario.Nicholas C.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.jeff Y.
El cliente no dejó un comentario.Al S.
El cliente no dejó un comentario.Juan R.
Need to have a better key card system for entering the facility. First swipe station rarely worked and had to be swiped multiple times and speeds before it would authorize your card.Richard H. | Overall Experience
El cliente no dejó un comentario.Deborah A.
From start to finish it went extremely smooth.was shown all the important safety issues in a very professional way that made sense and l was satisfied that I was hooked up properly.dealing with Athena at the desk and Anthony in phone conversations were great you have a great customer service operation Thank you.Paul M.
I do have a fundamental problem with a judgment call on the fuel level being 3/4 or 7/8doug S.
Excellent employee professional and friendly!Debra A.
El cliente no dejó un comentario.Amanda P.
El cliente no dejó un comentario.Douglas K.
My favorite place to be!DANA B.
Moved my son's stuff into his College. The rental was Very easy. The employees were kind and helpful in the morning and in the afternoon when i returned.dennis K.
El cliente no dejó un comentario.Glenn G.
El cliente no dejó un comentario.frank S.
You guys seem to be doing everything rightkerry lynn F.
El cliente no dejó un comentario.JOHN L.
Nothing. I have used this location many times and always had a great experience.ROBERT M.
The employees were outstanding..Thomas B.
Very efficient and friendlydenise c. | First Impressions
I can only answer for myself, I would not know what another customer's expectations may be. I was very satisfied.PATRICIA Y.
fast and easyGlenn M.
El cliente no dejó un comentario.Chet S.
El cliente no dejó un comentario.jon D.
Everything was great and love the new 2022 truck need more of them in the fleet... Nice and clean . Also staff was very friendly and very helpful... Great Job to all !!! kevin N.
The service was awesome.Paul B.
Pricing is a bit deceptive. I began on your website and the tow dolly price was $29, when it actuality it was $89. I then made my reservation online and was happy with the care and thoroughness of the customer rep.I then understood that the pricing was not aligned with your website and was ok with the tow dolly at $89. I was quoted a price in the four hundreds and when I went to rent the unit and tow dolly it was $587. Quite a leap from the original. It would have been much fairer to give customers all the fees associtaed with the rental.Debra H.
El cliente no dejó un comentario.Irene C.
El cliente no dejó un comentario.Edison D.
El cliente no dejó un comentario.Kathleen H.
El cliente no dejó un comentario.Victoria W.
Best Uhaul Ever! Top notch team!Allen C.
El cliente no dejó un comentario.William V.
El cliente no dejó un comentario.Christine F.
We dropped off after hours seems like staff was friendly (they called to make sure we were returning truck on time )Lauren H.
Super easy to set up. Easy to pick up truck. Employee very knowledgeable.helen F.
Everything was great. Quick and easyLaura D.
El cliente no dejó un comentario.MICHAEL S. | Overall Experience
El cliente no dejó un comentario.Nicole H.
El cliente no dejó un comentario.Peggy N.
Friendly courteous serviceRobert D.
El cliente no dejó un comentario.Frederick L.
Good customer serviceMartin J.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Anthony R.
Easy to rent... clean and helpfulJILL R.
The owner is very nice and helpful we have rented from them before and never have a problem.CHRISANN V.
El cliente no dejó un comentario.Karen M.
The original mileage on the paper was incorrect and off by 40 miles. In addition to that the gas marking with also incorrect. I went to submit the dispute earlier once I originally arrived but it said the link was expired. This was an awful experience and I will not be returning to this location again. This location can do better.Daniel S.
Very family oriented atmosphere. Orderly and efficientRandy R.
Rented van twice within week. Both times were good experiences.Pamela K.
El cliente no dejó un comentario.Clint D.
The reason for the high markings was specifically the friendly service at this location, the two guys I worked with were very professional and generally helpful. Next time I need a U-Haul, I'll certainly come back here. Wish I remembered their names (terrible at names) one was sitting at the desk on Saturday around 1, the other came out to pick up the truck Monday at about 1. The second guy on Sunday joked around with me which is always greatly appreciated. Major props.Kyle P.
El cliente no dejó un comentario.LAURA D. | Overall Experience
The guy who helped was Amazingniki w. | First Impressions
I do not agree with your company policy of harassing a customer for three phone numbers and various addresses your policies intrusive to people's rights ,being a long time customer this probably will be the last time I would ever use your services because you require information that is not a company responsibility. To have employees afraid to they could lose their job because the customer refuses to give information that is not necessary. A valid driver's license a valid phone number and a valid credit card should be more than adequate to rent a space. It appears to me That You Haul has no compassion for its employees or its customers I hope another company replaces youPaul R. | First Impressions
Moving your possessions can be stressful. This move was made so much easier because of the professional & courteous service I received. Thank you to Athena and her staff.PAMELA W. | First Impressions
Everyone was always friendly and helpful at this location, and based on the misinformation from corporate UHaul that falls on them to manage, they all need a raise. As for the storage, a small, dark, short cement box with cut pipes in the center of the floor is not a storage unit. It's a chunk of otherwise unused space that you are ripping people off to use. I will never use UHaul storage ever again.Kimberly S. | Overall Experience
I'm a 58 yr old woman with a sick husband, I was scared and confused, but the girls at U- Haul we're very helpful, and made it easy for me, and took most of my Anxiety off my plate. I'm very pleased with the helpers and the facility..GENEVIEVE D. | First Impressions
El cliente no dejó un comentario.Fawzy S. | Overall Experience
El cliente no dejó un comentario.Tyler L. | Overall Experience
El cliente no dejó un comentario.RAYMOND S. | First Impressions
El cliente no dejó un comentario.nancy Q. | Overall Experience
Staff was awesomeWalter L. | Overall Experience
Ridiculously expensive…….. I'm not a new customer. Renting for 5 yrs now. Price keeps going up.STACEY H. | First Impressions
This could have been a positive experience but my belongings were jeopardize when an employee cut the lock on my unit for someone claiming it was theirs. I was lucky enough this wasn't someone trying to steal. Shouldn't have happened in the first place and left me with anxiety about leaving my things here. I'm sure there are good employees here but that was an awful experience.Kinsey G. | Overall Experience
El cliente no dejó un comentario.William B. | Overall Experience
El cliente no dejó un comentario.Manuel L. | Overall Experience
El cliente no dejó un comentario.William B. | First Impressions
El cliente no dejó un comentario.SHANITA G. | First Impressions
Needs an elevator of some typeJohn C. | First Impressions
Audrey & Nicholas have made this a great experience. ¡Gracias!Jennifer R. | First Impressions
I really didn't use the facility. I called; but they were accommodating. I do remember the U-Haul facility in Toms River.DENISE D. | First Impressions
El cliente no dejó un comentario.Nick A. | Overall Experience
El cliente no dejó un comentario.MICHELLE O. | Overall Experience
El cliente no dejó un comentario.Michael R. | Overall Experience
El cliente no dejó un comentario.Holly E. | Overall Experience
El cliente no dejó un comentario.Rosemary P. | First Impressions
El cliente no dejó un comentario.Stacey K. | Overall Experience
El cliente no dejó un comentario.MICHAEL C. | Overall Experience
El cliente no dejó un comentario.carolyn m. | Overall Experience
Clean facility, professional staff, no problems.Judy R. | Overall Experience
El cliente no dejó un comentario.Deborah A. | Overall Experience
El cliente no dejó un comentario.Michael S. | Overall Experience
El cliente no dejó un comentario.Kenia V. | Overall Experience
El cliente no dejó un comentario.Whitney L. | Overall Experience
Everything was good besides the fact that I paid for a dolly and never received one with the truck rentalOmar E. | First Impressions
El cliente no dejó un comentario.ALLEN B. | Overall Experience
Guy behind the counter was very slowLisa B. | First Impressions
So nice and forgivingGinette G. | Overall Experience
El cliente no dejó un comentario.Alison N. | Overall Experience
The team did a nice job of helping out with the move.EDWARD M. | First Impressions
El cliente no dejó un comentario.Laura R. | Overall Experience
I understand 24 hr access is unsafe, but later hour would be extremely helpfulMichael P. | First Impressions
Very kind staff. Very efficient and organized.Bill (Kimberley) wife C. | First Impressions
El cliente no dejó un comentario.Gary R. | First Impressions
El cliente no dejó un comentario.Jacob G. | First Impressions
El cliente no dejó un comentario.donna M. | First Impressions
I have been a customer for several years, and all storage and vehicle rental experiences have been very positive experiences. The staff was professional and helpful.Ron P. | Overall Experience
El cliente no dejó un comentario.John B. | Overall Experience
When I initially rented this unit I was told it would be 85 a month. After we loaded the unit when I went to pay I was charged 115 a month. The girl at the desk said there was nothing she could do about it. I emailed your corporate headquarters and received no response. This is bad customer service. And then with the COVID situation most companies reached out to see if people needed any assistance with paying their bills but not uhaul. In fact your company raised the rates by 5 dollars a month. Just makes me feel like your not a people company and all your concernDenise K. | Overall Experience
El cliente no dejó un comentario.JOSEPH M. | Overall Experience
Nicholas very knowledgable and helpful thru out the process of finding the perfect storage unit for us.John B. | First Impressions
El cliente no dejó un comentario.Donna L. | Overall Experience
Thank you very much. Having the ability to store my things temporarily was a much needed necessity for me and the location was perfect.Mike X. | Overall Experience
El cliente no dejó un comentario.Frank C. | Overall Experience
Pamela, Athena and their staff at top notchJulio E. | Overall Experience
The best staff in the business! Extremely helpful, courteous and knowledgeable! No better place to accommodate your storage and self-moving needs! Thank you to all the friendly staff that helped me throughout the length of my stay and on my move out day!Phillip G. | Overall Experience
Mark is the bestAlexander G. | First Impressions
El cliente no dejó un comentario.Jean M. | Overall Experience
Pamela was so helpful she answered all my questions.LISA V. | First Impressions
This location is awesome. From my first visit with Athena to my many dealings with Pamela. Best customer service I've dealt with in a while. I would definitely recommend this location to all my friends.Julio E. | First Impressions
Pam was so helpful in setting up our storage units. If I need a storage unit again, Uhaul will be the first place I go to.Amanda J. | Overall Experience
NICE Place to be and GO TOBRIAN Y. | First Impressions
I forget the cashiers name but she was so nice and very helpful!Susan P. | First Impressions
Pamela was extremely helpful. Amazing customer service.Michael C. | First Impressions
El cliente no dejó un comentario.Robert R. | Overall Experience
El cliente no dejó un comentario.Andrew S. | First Impressions
Convenient location, amazing staff and above average customer service. Highly recommend this location. Athena and Pamela are excellent managers and role models for their team.dorita c. | First Impressions
El cliente no dejó un comentario.Glenda H. | First Impressions
Worked with Pam, she went out if her way to accommodate and even called Corporate to make a change to fit all my gear. Great Job and would highly recommend.Kevin R. | First Impressions
El cliente no dejó un comentario.Chang W. | First Impressions
it has finally come to food for the apartment pets and me or the storage rental. Im sorry to have had to leave but thank you for being there for me.JANET A. | Overall Experience
El cliente no dejó un comentario.pina r. | Overall Experience
The customer service was excellent and very helpful. We had Pamela Eckert and she was excellent and very Knowledgeable . Michele & MichaelMichael M. | First Impressions
El cliente no dejó un comentario.Nick G. | First Impressions
Pamela was very helpful and took time to show me a few units so I could choose the best for me. She was very knowledgeable and informative. I had gone to other facilities in the area where I was not happy with the units nor the customer service. Pamela made me feel very comfortable with using this facility for storing my belongings. The unit I choose was clean and easily accessible.Virginia D. | First Impressions
Every single employee made the very stressful process of moving a pain-free experience. Particularly Athena Scott and Jacob Page. I will definitely use Uhaul for all future storage and truck rentals.Geoffrey M. | Overall Experience
The staff in Toms River are superb. Very helpful and provides excellent customer service. I would highly recommend this location.Sokang T. | First Impressions
I thank Mark so much for all his help. He has outstanding customer service. And I thank the girl who first helped me on Thursday June 25. Again, outstanding customer service.PATRICIA S. | First Impressions
Did not offer any discounts or anything to help with those who lost their jobs during the pandemic. Had no income so wasn't able to pay for unit on time. Late fees were charged and unit was ziptied til it was paid. No access to belongings during a pandemic that was out of our control. Prices are high as well.Christina J. | Overall Experience
This particular Uhaul was easy stress free knowledgeable and fast . Thank you for an easy moveChristine D. | Overall Experience
Went very wellJohn F. | First Impressions
The check in process is a disgrace. Absolutely zero customer service. The phone check in kept prompting me for a payment method, when my locker was free. Could not get past this part. Called customer service twice. Finally they got in touch with a person at the facility. I got into an argument with her over the check in process. She also told me that masks must now be worn. I didn't have on. I came here from south carolina, where they are optional. It should be the responsibility of uhaul to contact ots customers and make them aware of policy changes, especially with all that's going on now. She insisted that this is my responsibility, not theirs. Other companies provide updates as your "move in" date gets closer. When she finally called me and checked me in, I told her that I would tie a shirt over my face. Her response was, do t worry about it, we have masks and I'll give you one. Seriously! This whole conflict could have been avoided from the start if shs just simply explained what the new procedure was and said, we have masks, so dont worry about anything. Instead, she opted to exurt her authority to make a point. Bottom line, your checkin process is terrible and needs to be streamlined. I highly doubt that I will use uhaul again for anything. This left a very poor taste in my mouth.lee k. | First Impressions
El cliente no dejó un comentario.Vivian V. | Overall Experience
Had the best of help at the Toms River rt 37 storage, they got me through a very difficult time and they were a very big help. I commend everyone who had a part with helping and my mom. Thank you and I hope we can do business together again...Joan B. | Overall Experience
El cliente no dejó un comentario.john r. | Overall Experience
El cliente no dejó un comentario.David S. | Overall Experience
El cliente no dejó un comentario.Tommy F. | Overall Experience
Pam is amazing and a huge asset to the company. She went above and beyond to make sure all my needs were met and in a very timely manner. Great customer service. Thank you for everythingRyan L. | First Impressions
Great and super clean facility!!! I would highly recommend to anyone!Pamela E. | Overall Experience
Pamela and Mike were a pleasure to work with. They were extremely efficient, professional and went above and beyond to make my moving experience that much less stressful. I would definitely recommendTommy F. | Overall Experience
Pleasure doing business with everyone at this location. Would use your services again and recommend to friends.Candice M. | Overall Experience
Athenian helps out every customer equally she's a keeperDAWN P. | First Impressions
Unbelievable good service great experiencedominick g. | First Impressions
The manager went above and beyond to assist me with closing out my unit. I cleared out before the holiday and received my monthly charge. She called the owner and Arizona to find out how to reverse itJennifer B. | Overall Experience
I especially had great service from a young lady , very hard worker and Mom , Pamela Eckert ? Spelling ? She helped me from day one with all my questions solved , professionally and friendly !!!Christopher S. | Overall Experience
Everyone I dealt with was absolutely amazing. Need more space to give proper credit! Pamela, Phil & Alexis were all so extremely helpful, professional, & knowledgable! Couldn't have been better!Michele M. | Overall Experience
I think her name was Pam and she was incredibly helpful. She is a great asset to your company.john r. | First Impressions
Everyone of the employees went above and beyond helping customers I only use rt 37 uhaulDawn P. | Overall Experience
Our storage rental was great as was our van use. And Pamela was superior in every way, so kind, helpful, clear information, accommodating and efficient, wonderful in every way! She made it easy! :).Karen G. | Overall Experience
Everyone was supper nice and it was a good price so all in all a great experience keep up the great workDavid S. | First Impressions
My moving plans changed drastically last minute. Everyone that works at this location was very helpful, efficient and friendly while accommodating my very last minute changes. They were fantastic!Michelle B. | First Impressions
The ( gm) was horrible. sitting there for an hr waiting patiently i come to find Out out that nothing was really reserved. Thanks to Pamela's help and great customer service was it all worked.outBenedetto s. | First Impressions
The staff there was so helpful would recommend this location to anyone!Alan P. | First Impressions
All of the staff at this facility were very polite, professional and knowledgeable. It was a pleasure to use this facility.Kevin H. | Overall Experience
Excellent serviceJAMES M. | Overall Experience
The staff were all so very nice and helpful. I interacted with many of them. Each was very pleasant, knowledgeable and helpful. Thank you again.LAURA B. | Overall Experience
Polite, professional very timely !!!Christopher S. | First Impressions
Great equipment and service.Ovis W. | First Impressions
Was a pleasure dealing with this facility. Used a trailer to move for a long haul, storage for in between and a van for the final short move. Everyone was helpful. Access card was difficult.Susan A. | Overall Experience
Great place to store our household items while renovating . Def better than the POD we used . Highly recommendSHERYL M. | Overall Experience
everyone is so kind and some go above and beyond like Mark anf=d the young ladyDawn P. | First Impressions
I did rent a storage unit and unfortunately we were unable to program my access card. Please remember to contact me when this has been corrected.John M. | First Impressions
The staff is friendly and helpfulPATRICIA P. | Overall Experience
Pam is the queen of storage and very helpfulSteven B. | First Impressions
One word....GreatSteve V. | First Impressions
The supervisor Stephanie was extremely helpful in meeting my needs when I asked for an exception on my uhaul storage unit. Overall the experience was great.Leila H. | Overall Experience
Pam is excellent. Friendly, knowledgeable and helpful.Jennifer C. | First Impressions
This facility is always immaculate & the staff is amazing! Always helping out with just what we need even if it's last minute... thank you!Samantha B. | Overall Experience
Staff was very helpful and friendly.GARY L. | First Impressions