Customer Reviews for U-Haul Moving & Storage at Rochester International Airport

1,890 comentarios

50 Ajax Rd   Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

(585) 272-8912

Ver mapa de la instalación

Horario de oficina

  • Mon-Sun: 9 am–5 pm

Servicios en esta ubicación:

Contáctanos

(585) 272-8912

50 Ajax Rd
Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sun: 9 am–5 pm
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Previous renter must have been hauling trash, old drywall. Nails and screws left on bed of motorcycle trailer not a great combination. Pieces of drywall also scattered on bed. Staff at pick up and drop off were excellent!

ROBERT P 
Clasificación:
5.0

El cliente no dejó un comentario.

DAYANE R 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY A 
Clasificación:
4.0

El cliente no dejó un comentario.

Terri R 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole P 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER P 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON W  |  First Impressions 
Clasificación:
5.0

Excelente

Pulkit M 
Clasificación:
4.0

El cliente no dejó un comentario.

peter b 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaswalliah S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH C 
Clasificación:
5.0

Service at the desk was great. Didn't catch the name but she was very helpful

JAMES K 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHLEE I 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD A 
Clasificación:
5.0

Nada

ELIZABETH J 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY P 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES K 
Clasificación:
3.0

El cliente no dejó un comentario.

NERYS G 
Clasificación:
3.0

I selected express check-out when making my reservation but found upon my arrival that this function was not operable. As a result, rather than skipping the check-out line of customers, several unsuccessful attempts at express check-out put me at the back of that line, despite the fact that I arrived just before the facility opened.

RAYMOND E 
Clasificación:
1.0

El cliente no dejó un comentario.

HECTOR B 
Clasificación:
5.0

I rested from state it was hell but Ajax Rd was very pleasant and people was very polite

Virginia J 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE D 
Clasificación:
5.0

Staff gets an A+ at this location.

JEFFREY H 
Clasificación:
5.0

Carlos did an excellent job. Helpful , informative and pleasant. He's an asset to your company

JAMES E 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE C 
Clasificación:
5.0

Thank you 4 ur service.

CATHY Y 
Clasificación:
5.0

It could be lit better for after hours pick-ups

Stacey S 
Clasificación:
5.0

El cliente no dejó un comentario.

Cole S 
Clasificación:
5.0

Very good service

JAMES E 
Clasificación:
5.0

the sets smell like cleaning stuff at the end all your clothes smell like cleaning stuff , Not good .

RAYMOND J 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY D 
Clasificación:
5.0

Staff is TERRIFIC. They are friendly and could answer questions with hands-on experience and I did not feel rushed at any time. The facility is clean and the equipment is in great condition. Self-moving is a bit mind-bending and they helped me pull it off successfully.

AMANDA K 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammie T 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLOTTE M 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica C 
Clasificación:
5.0

Our moving help provider did a great job !!

Melissa P 
Clasificación:
5.0

Rochester was fantastic. I had no issues with them. They let me know when they were coming and were on time and very helpful. But the Myrtle Beach location was not good at communicating. I never received any messages when they were on their way to drop off or pick up. I had to call yesterday and confirm it was actually picked up and the customer service representative was extremely rude to me saying "they messaged you so its fine, bye."

Carrie B 
Clasificación:
2.0

My truck was on empty, team lied said it was quarter of a tank, miles was wrong on my receipt different from on Van.. had to call to make correction. Staff never wiped down interior. My second worst experience at this location. It's has staff, just believe they don't care for customers satisfaction. That's a General Manager issue

ESHNKH E 
Clasificación:
5.0

Staff was friendly and helpful, a credit to him as he appeared to be a one man show having to handle a lot of tasks all at the same time.

CYNTHIA M 
Clasificación:
4.0

The truck was clean but there are some damage to the passenger side door which made the ride a bit insecure. I am sure the issue is fixable. It appears as though someone at some point attempted to break into the vehicle.

NATASHA N 
Clasificación:
4.0

There is very little, if anything, that could improve my experience with u-haul on this move. Everything was where it should have been at the proper time and communication was maintained throughout the entire process which, in my case, took six weeks from start to finish.

Mike B 
Clasificación:
5.0

Nothing - - I returned the tow dolly after a 1-way rental. These folks are fast, courteous, and very helpful. they do the unhook for me.

William S 
Clasificación:
5.0

El cliente no dejó un comentario.

LEAH L 
Clasificación:
5.0

Pickup and dropoff were smooth and easy. However, I have received multiple notices that I owe money for tolls even AFTER U-Haul debited my account for the monies for payment.

CLIFFORD E 
Clasificación:
5.0

Keep up the great customer service!!!

RICARDO R 
Clasificación:
4.0

The inside of the van smelled very bad of smoke.

Margaret M 
Clasificación:
5.0

El cliente no dejó un comentario.

VASILI I 
Clasificación:
5.0

I left my pencils on my phone.

ELSO S 
Clasificación:
5.0

Great staff and service.

KELLY J 
Clasificación:
5.0

very smooth experience on my move from NY to SC. thank you to U Hauls overall supervision.

Gary P 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor g 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT J 
Clasificación:
4.0

Tell the customer you will text them info to complete before leaving U-Haul. I didn't see the message until I got home which was too late. I felt as though it was a very deceptive move

MICHAEL P 
Clasificación:
5.0

El cliente no dejó un comentario.

REDOUANE C 
Clasificación:
5.0

Perfect all around. Will be going back when I need to move again

KEVEN E 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALDEVANS M 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy F 
Clasificación:
4.0

Even though they appear to be understaffed, our clerk was professional and efficient.

STEPHANIE A 
Clasificación:
3.0

I was charged for 2 gallons of gasoline when I returned the tank with more gas than when I picked it up. I would like that refunded to my credit card.

JAMES S 
Clasificación:
5.0

El cliente no dejó un comentario.

GRAIG W 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte J 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND J 
Clasificación:
5.0

El cliente no dejó un comentario.

RIVA K 
Clasificación:
5.0

Everything was just fantastic I couldn't have chosen a better place than this on Ajax Road. My car came out the same way I bring it in, all but a little dust after 4years. Thank you so much for being there. JUST DOWNRIGHT AWESOME!!!!!!

Mattie S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH M 
Clasificación:
5.0

Nothing that I can think of .....all was well maintained.

MARILYNN M 
Clasificación:
5.0

The service was great and trailer ready when we arrived

Betsy C 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNA S 
Clasificación:
5.0

Employees at pickup and drop off were very pleasant and helpful

Bill C 
Clasificación:
5.0

quick and easy.

Bernard B 
Clasificación:
5.0

Place was closed by the time I got there so I used Truck Share. Location is super close to the Best Western and to the Rochester Airport (ROC). Very easy drop off.

Linda B 
Clasificación:
5.0

Gracias

Ryan C 
Clasificación:
5.0

The gentleman that helped me was awesome. I wish I had asked his name. He was great. It was super busy and he was the only one working inside.

Angie M 
Clasificación:
5.0

The truck worked great but would not shift under normal RPM's. It would rev extremly high over 4,000 and not shift. Just wasting gas and hard on the motor.

John R 
Clasificación:
3.0

The customer service person was not at the desk for 20 minutes. Please ensure that the employees are more aware of customers and arrive to work in time.

Uriah A 
Clasificación:
3.0

Trailer was old with peeling decals. My truck was detecting occasional turn signal faults from the trailer. Location was full of potholes.

STEVEN A 
Clasificación:
5.0

There was a lot of dog hair and the front cabin was extremely dirty. We had to clean it before starting.

Kevin J 
Clasificación:
4.0

Friendly staff and fast customer service. They get you right in and on the road quickly. They take good care of their customers here.

Laurence M 
Clasificación:
1.0

El cliente no dejó un comentario.

GE X 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek M 
Clasificación:
5.0

El cliente no dejó un comentario.

John A 
Clasificación:
5.0

El cliente no dejó un comentario.

Qiting W 
Clasificación:
5.0

It was a great experience at this location. The girl working there guided me properly to load my car on the trailer. Also to get out the truck from their parking as it was a bit congested. Great service and customer support.

Rahul G 
Clasificación:
3.0

I waited over an hour in line to rent a trailer due to a power outage. Only 1 employee was working on a Saturday morning. Other customers were very angry for a long wait time. The one thing that stood out was the employee (Carlos O.) who was very kind and kept his cool even though the stress level of the everyone was very high. Carlos saved the day!

JOSEPH F 
Clasificación:
5.0

Nobody was there. I must have gotten there after closing. That's why "no" for "personnel helpful". Having said that-- your check in procedure was a nightmare because it was raining. Nothing was working right on my phone because it was wet. I got soaked doing your stupid check-in.

David S 
Clasificación:
3.0

Make sure the truck is cleaned out for the next person and with gas. It was not in condition to rent out.

Wilnelia B 
Clasificación:
5.0

Great place

Allen W 
Clasificación:
4.0

No complaints regarding locations, however your app could be better. It continuosly froze during the return process. I had to close and get back in several times and was never able to get pics of the truck uploaded because of the constant glitching.

Adam J 
Clasificación:
1.0

I had paid for the U-Haul truck for 3 days but I was being harassed regarding the return date. I returned the truck within the 24 hours of receiving the truck. I will not be using U-Haul again.

HASSAN F 
Clasificación:
5.0

This was an astoundingly good experience! Customer service was excellent, truck was spotless and the equipment we rented was also clean and exactly what we ordered. I've done a number of self-moves and this was by far the best experience!

Amanda K 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK G 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl E 
Clasificación:
1.0

Facility was very dirty. The jack on the trailer did not work. At return the shop was empty for 20 minutes. I decided to start unhooking when the guy came out and said to unhook in the back, but never offered assistance

Charles G 
Clasificación:
4.0

The manager was very helpful in swapping out a smaller truck for a larger truck.

Patricia F 
Clasificación:
2.0

Change your hours online so I'm not waiting 2 hours for store to open. I shouldn't be allowed to reserve a vehicle before the store is open

Phillip G 
Clasificación:
3.0

They didn’t have the hitch on the truck, so I desperately had to find one where I ended up rather than driving the 40 minute RT back to U-Haul to get it and miss my appointment:(

JULIEK C 
Clasificación:
1.0

Overall disgusting experience with U-Haul… waited five hours for a truck at a location that was 45 minutes away from original pick up… was not compensated all the miles they said they were going to … was unable to go to gas station because.. again five hours late so gas station was closed and we were already over miles and couldn't drive further without being charged a fee… then a cleaning fee??? The only thing with that truck was moving blankets and the truck wasn't that clean when we got it… I paid 300 for a truck that was beyond late causing me to lose an entire day moving and having the landlord charge me another month… and I reserved truck 10 weeks in advance…. Just awful experience and they will rob you blind on top of that….

Erin S 
Clasificación:
1.0

I was never given Dollie, but still was charged $12, then charged an additional $120 for missing equipment that was never given to me

Patrick G 
Clasificación:
5.0

Extremely easy, convenient & reliable.

Bishal G 
Clasificación:
3.0

Give updates if your going to be late, was given an 8:15 to 10:15 pickup…no Show no call I called at 11 am after 20 minutes on hold was told 1-3 pm no excuse for no updates driver showed up at 4 Wasted a day waiting around never get that day back Didn’t need moving pads should be given an option not to get them Sad that you can not schedule electronically, the wait time on the phone is horrible shortest was 25 minutes… Although box was picked up and delivered ok there are many improvements UHaul needs to make to improve customer service….it is like UHaul is stuck in time with a phone call with not enough reps…you can do better

Ron I 
Clasificación:
5.0

I don’t have any idea everything went through very quickly and quite well

Richard E 
Clasificación:
5.0

El cliente no dejó un comentario.

Chamara W 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B  |  Overall Experience 
Clasificación:
5.0

Move in process was simple and easy. Staff was friendly. Will definitely use them again.

LAURA C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnell C  |  Overall Experience 
Clasificación:
5.0

Cleanest storage in Rochester! Great customer service! Thank You Anthony!

Camille Z  |  Overall Experience 
Clasificación:
5.0

I love everything about uhaul however the price increase twice such a short period of time resulting in me finding another storage up the road cheaper for my foreign car. I understand your company decision and will miss the staff.

Quest W  |  Overall Experience 
Clasificación:
5.0

Everyone at the Ajax Rd location was very accommodating and friendly. Convenient location and move in process was simple. Plan on storing our camper here every year.

LAURA C  |  First Impressions 
Clasificación:
5.0

The check in process was easy and the staff very helpful.

Frank R  |  First Impressions 
Clasificación:
3.0

Manager has an attitude because I didn't want my personal information on my windshield, ( HIPPA ) that's the law. I feel it only when he's there. I will take the next step if it continues.

Kevin W  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry V  |  First Impressions 
Clasificación:
5.0

The help very fast and family 👪 like, very good for business....

James H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille Z  |  First Impressions 
Clasificación:
5.0

Just excellent - especially for people who have not yet worked with U-Haul before like us

Piet V  |  First Impressions 
Clasificación:
5.0

Great experience! Definitely, I will use this storage facility again.

Alfonso F  |  Overall Experience 
Clasificación:
3.0

I had made arrangements by email for my stored vehicle to be ready for pickup at noon June 2. That email was acknowledged. The vehicle was not ready for pickup as promised. The attendant didn't seem to know anything about the arrangement. Considering the cost of the rental for the past 9 months, it was disappointing to receive such poor service. In the past, the service has been excellent, so I will chalk this incident up to a momentary lapse and store my vehicle there again next year..

Forest R  |  Overall Experience 
Clasificación:
5.0

Very satisfied, Thank you Anthony for having car ready to pickup

Kevin J  |  Overall Experience 
Clasificación:
5.0

friendly staff great to work with

Tom R  |  Overall Experience 
Clasificación:
4.0

While I had a very good experience with this storage facility, it falls just short of 5 stars. On one occasion when I came to check on my vehicle, there was a large puddle of water under the front end of the car and the area beyond the front of the car. I have no idea where the water came from or why it was collecting in that particular area. However, the straps for my car cover were encrusted with evaporated salt when I came to check out. I was super disappointed to find out there was potential exposure to salt to my vehicle when I am paying for storage for the sole purpose of avoiding salt corrosion.

John M  |  Overall Experience 
Clasificación:
4.0

Very nice and definitely feel the my car is in great hands.

Curtis M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M  |  First Impressions 
Clasificación:
5.0

Excellent facility and excellent service. We hope to continue using this facility over the coming years. Staff was especially helpful!

Forest R  |  Overall Experience 
Clasificación:
5.0

It's great storage space for my needs. Clean and secure.

MARY J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX P  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew F  |  Overall Experience 
Clasificación:
5.0

Always courteous and approachable!

Larry V  |  Overall Experience 
Clasificación:
5.0

The facility is convenient and safe. The staff is so helpful and responsive. I have and will continue to recommend this facility to fellow RV owners. Thank you for this chance to sing their praises.

Margaret F  |  Overall Experience 
Clasificación:
5.0

The staff was very accommodating to our needs.

RODNEY C  |  Overall Experience 
Clasificación:
5.0

Gracias

Kim A  |  Overall Experience 
Clasificación:
5.0

Staff was great and very helpful. It's great storage space.

MARY J  |  Overall Experience 
Clasificación:
5.0

Everything about this facility is perfect for storing my classic car. I never have to worry about it in the off season and the monthly fee is fair. See you in the fall.

william D  |  Overall Experience 
Clasificación:
5.0

Large facility that's well lite. Seems very secure.

ALEX P  |  Overall Experience 
Clasificación:
5.0

I've been storing my Mustang here for the past few years and I haven't had one issue. Miguel is excellent and did a great job with helping me move and replace my car battery after the winter storage.

CHRIS W  |  Overall Experience 
Clasificación:
1.0

Two u-boxes were delivered after I confirmed with two people that I was going to pick them up. Customer service and the manager were rude and misinformed, and I still have not gotten my refund.

Rachel A  |  Overall Experience 
Clasificación:
5.0

All online ad delivery service of Uhaul storage and shipping crate for a temporary storage space at home was all on time and very convenient. The driver was very professional. Thanks!!

Kristine F  |  Overall Experience 
Clasificación:
5.0

Excellent service! Punctual, efficient, pleasant and professional.

Teri V  |  Overall Experience 
Clasificación:
5.0

Storage of U-Boxes I rented was secure. Scheduling delivery and pick up of my U-Boxes was easy and the staff were very willing to get them to you quickly.

Milo D  |  Overall Experience 
Clasificación:
4.0

Gracias

Michele K  |  Overall Experience 
Clasificación:
5.0

Fast friendly and efficient

ALEX P  |  Reservation 
Clasificación:
5.0

We used the storage pods. So I never visited the facility. However, that process was great. Miguel the delivery driver was helpful and extremely nice!

Patrick G  |  Overall Experience 
Clasificación:
5.0

The staff went above and beyond to meet our needs. They were extremely efficient and bent over backwards to ensure that we were taken care of.

Sara B  |  Overall Experience 
Clasificación:
5.0

Although moving brings tears to my eyes the staff at Ajax Rd helped to relieve as much stress as possible by being accommodating to my needs and very friendly. I'd recommend this facility to anyone.

Marilyn H  |  Overall Experience 
Clasificación:
5.0

The staff was uniformly friendly and helpful. I will be sure to use this U-Haul location the next time my situation warrants it.

Philip B  |  Overall Experience 
Clasificación:
2.0

Staff were rude at both pick up and drop off.

Carolyn S  |  Overall Experience 
Clasificación:
1.0

Delivery point did not want to honor weekend delivery. All my life in that box and delivery point wanted to tell me no, belittle me, and tell me how much they would cost me. Had to argue. Alot.

Eric G  |  Overall Experience 
Clasificación:
5.0

your reps were very helpful and accommodating each time I made a visit...

Mary P  |  Overall Experience 
Clasificación:
5.0

They were extremely accommodating, friendly, and helpful! Great experience!!

Alice B  |  Overall Experience 
Clasificación:
4.0

Great service and the staff is very friendly.

CHRIS W  |  Overall Experience 
Clasificación:
4.0

It’s my third or fourth year in a row pretty sure I will be using it again next year

Ortiz C  |  Overall Experience 
Clasificación:
5.0

Everyone helpful. Especially Miguel. I would do it again.

raymond t  |  Overall Experience 
Clasificación:
4.0

The large door was open. I worry about rodents (mice) getting into the building. If the someone isn't using the doors to go in or out, then please keep them closed. Staff is friendly.

beth t  |  Overall Experience 
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