Customer Reviews for U-Haul Moving & Storage at Rio Rancho

6,427 reviews

1463 Rio Rancho Blvd   Rio Rancho, NM 87124
(N of Sara)

(505) 892-1344

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(505) 892-1344

1463 Rio Rancho Blvd
Rio Rancho, NM 87124
(N of Sara)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Keep up the great customer service. 👍🏽

JEAN H. 
Rating:
5.0

Customer did not leave a comment.

Oscar L. 
Rating:
5.0

Customer did not leave a comment.

Cinthia T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Uhaul saved our lives when movers didn't show

GENEVIEVE M. 
Rating:
5.0

Customer service was great. Everything was explained as to what was being charged

SAMUEL E. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA G. 
Rating:
4.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

The staff were always very helpful and super nice. I appreciated the fact that you were open 7 days a week.

Clint W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN E. 
Rating:
5.0

At good

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

LUIS P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
5.0

I am of standard height 5'8” and 79 years old. I rented a 15 ft truck, but I had a very difficult time getting into the cab without a running board. Running boards would be a helpful option.Dr J Yeager 505-898-0832

James Y. 
Rating:
5.0

Happy overall with the experience. Would prefer not to pay $1 a mile for a rental though.

BRIAN O. 
Rating:
5.0

Customer did not leave a comment.

JORGE B. 
Rating:
3.0

Customer did not leave a comment.

GABRIEL P. 
Rating:
4.0

JC Movers were great to work with!!!!

Barry P. 
Rating:
5.0

Great employee, she did a great job at what she knows. She is a hard worker.

KIRK W. 
Rating:
5.0

I was very impressed by Your Employee Deborah Sotello, very knowledgeable and with so many things going on i was taken care of quickly! Explained everything, thank you Deborah! It's hard to find good staff these days but u-haul, good job!

MICHAEL H D. 
Rating:
5.0

Chelsea was very helpful and friendly.

SHEREE V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Debbie is excellent.

sheryl r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

wider drop off lanes

Paul A. 
Rating:
3.0

yes, because it is closer to where I live. She would not take my two boxes back w/out a receipt. I had just unloaded the uhaul and the receipts were packed. 2 boxes which were probably not work $5

ANTONETTE M. 
Rating:
5.0

Excellent customer service. I hardly had to do anything.

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

LISA T. 
Rating:
5.0

Customer did not leave a comment.

kerry P. 
Rating:
5.0

Customer did not leave a comment.

RODNEY A. 
Rating:
5.0

Customer did not leave a comment.

Rene D. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
2.0

Why was I charged a cleaning fee? I didn't agree to it.

MAGDALENE S. 
Rating:
5.0

Excellent staff person. She was efficient and friendly.

BETTY L. 
Rating:
5.0

The location was great.. very clean, friendly staff. I used the share option and it was nice but a little slow... I felt I could have been in and out much quicker going into the store to pick up and return the truck.

Dale T. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
4.0

I was satisfied with the services over all. Thank you for helping me to reach my hauling goals for the day. Thank you for the friendly services during the time the vehicle was signed out to me and returning the vehicle.

HARRY N. 
Rating:
5.0

Customer did not leave a comment.

valerie B.  |  First Impressions 
Rating:
5.0

Everyone here is very knowledgeable and kind.

RENE D. 
Rating:
5.0

This Rio Rancho facility in NM is one of the best in the state. The personnel is knowledgeable of the checkout procedures and you can be out very fast. They are nice and responsive to your questions. Excellent location and personnel. It seems that dealing with them one is not in New Mexico... : )

DIWAN SINGH B. 
Rating:
5.0

Debra (not sure of spelling) was excellent. She showed me exactly what to do to hook my vehicle onto the auto transport. She was professional and friendly. Thank you Debra.

ELAINE A. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
4.0

The location was great. UHaul customer service told me I didn't have the storage units I had reserved when in fact I did.

ROBERT H. 
Rating:
5.0

The mileage allotment for the one way rental was not sufficient to allow for anything beyond going from one U-Haul location to the next. Sufficient milage should be provided to allow for getting from the rental location to the pick up point for the goods. And also to allow for unloading at a location in the vicinity of the drop off point. In this instance 51 miles was allowed but from store to store by the most direct route is 46 miles.

CRAIG S. 
Rating:
5.0

All was good especially the return 2 minutes tops

BRENT C. 
Rating:
5.0

Please let renters know that they can check out and check in on-line. it was not clear to me that it was an option. Before they left the location with the equipment it asks for photos of the condition of the unit. Upon return, especially after hours, you can check in the equipment, but you have to do it at the location. Again, you will be able to take photos and verify that the equipment is returned to the proper location.

Nickolos M. 
Rating:
5.0

Excellent and fast service.

RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
4.0

Customer did not leave a comment.

PAMELA H. 
Rating:
5.0

Customer did not leave a comment.

deloris T. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
5.0

Not sure if you could improve. Everything was Excellent.

ALBIN F. 
Rating:
4.0

Customer did not leave a comment.

RAMON Q. 
Rating:
5.0

Staff was very helpful and accommodating.

REBECCA R. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Thank you for the 3 weeks in a row of having our truck ready to go for Cleveland HS competitions. We appreciate the time and help that you provided throughout. Thank you again

LORETTA R. 
Rating:
4.0

staff was very helpful, just a bit short handed. took a while to be served.

Dennis V. 
Rating:
5.0

Customer did not leave a comment.

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

Diwan B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Guy L. 
Rating:
5.0

Trucks headlights were very dim making night travel difficult

Stephen G. 
Rating:
5.0

Great job!!

LINDA S. 
Rating:
5.0

Front desk staff is lovely and its clear they all work hard

Casandra P.  |  First Impressions 
Rating:
5.0

The owner was wide Ross was the rest of the staff! Always rent from them when needed.

Felicia G. 
Rating:
5.0

Customer did not leave a comment.

JARED V. 
Rating:
5.0

Customer service was excellent! Employee was courteous, helpful and efficient.

WYNN C. 
Rating:
5.0

Staff was always friendly and helpful. Very competent in their duties.

karl t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

STEVE W. 
Rating:
3.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

Dolly was not in truck when i picked up vehicle. Bill was mot corrected after first call when dolly was discovered missing.

Juin S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M.  |  Overall Experience 
Rating:
5.0

On line reservations worked great.

RONALD E. 
Rating:
5.0

The person who helped me here was friendly and helpful

Jeffrey B. 
Rating:
5.0

Really appreciated the knowledgeable staff and how friendly they were. Deborah was great!

Benjamin F. 
Rating:
5.0

N/A Its hard to fix something that the customer doesn't, all I saw was perfection from Chelsey.

Richard G. 
Rating:
5.0

Great staff, no hassle pick-up and drop-off. Great rental experience made my move easy!

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Excellent service and crew.

ROBERT M. 
Rating:
5.0

Great Service! Debbie did an outstanding job processing me in and out quickly.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

MARTIN C. 
Rating:
5.0

The gals helping at the desk and in the lot were excellent - very organized and efficient, but focused on customer service. This is so rare anymore, it really made a difference to the customer. Debbie and I can't remember the other ladies name, they're both keepers!

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

Tracey S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Chelsea, Debbie, and the staff there are so kind, professional, and helpful. We are in the midst of a home sale/storage/move, and I've interfaced with them many times. They are awesome. Thank you.

Christopher D. 
Rating:
5.0

Everything was fine. No problems.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

ISABEL G. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

The woman that helped me was very helpful efficient and kind.

ROBERT P. 
Rating:
3.0

Customer did not leave a comment.

Sheryl K. 
Rating:
5.0

Customer did not leave a comment.

MELANIE C. 
Rating:
5.0

Customer did not leave a comment.

Vincent H. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
5.0

The woman who assisted me was particularly friendly and helpful.

Kat B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Staff was professional and friendly, I would say just to keep up the good work.

GEORGE L K. 
Rating:
5.0

Great service and friendly staff

Eli M. 
Rating:
5.0

This was the smoothest rental of all. The lady was very pleasant at the front desk, answered all my questions and got me into the rental truck very quickly!! Exit was just as smooth and fast!!! A++

David P. 
Rating:
5.0

The staff was very helpful and understanding of my needs during my move. They went above and beyond to assist me during that time, Highly recommend the service. Thank you

Corrado R.  |  Overall Experience 
Rating:
5.0

Never had any issues with storage and everyone was super friendly!

Dana H.  |  Overall Experience 
Rating:
4.0

Lighting inside the storage unit would be most helpful.

Wayne H.  |  Overall Experience 
Rating:
4.0

Debbie was very helpful and knowledgeable and gave excellent attention and customer service

Jeffrey K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lydia A.  |  Overall Experience 
Rating:
1.0

Idiots working there, including the manager. We reserved a 5x5x10 spot, went in and took 20 minutes to complete the required documentation and had to give it to the guy Rey. No idea what he typed into the computer the first time. Then we go to our assigned unit and it has a lock on it. I call the office and the manager ask me if I was behind on my payments????From paying you the monthly fee and a lock until I drove to the unit somehow I got behind???100% idiots and I know there are smarter people at home drawing Biden's unemployment checks so you don't have a lot of choice for smart people

Kenneth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA M.  |  First Impressions 
Rating:
5.0

Great experience

FRY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandon b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARMELLA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen M.  |  First Impressions 
Rating:
5.0

The GM made it very easy to move in. The guy who was on was also very helpful

Corrado R.  |  First Impressions 
Rating:
5.0

Wonderful Experience!!!

Daniel W.  |  First Impressions 
Rating:
5.0

Great staff! 😊 Thank you!

Wayne H.  |  Reservation 
No reviews have been submitted for this location.

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