Customer Reviews for U-Haul Moving & Storage at Rio Rancho

6,353 comentarios

1463 Rio Rancho Blvd   Rio Rancho, NM 87124
(N of Sara)

(505) 892-1344

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(505) 892-1344

1463 Rio Rancho Blvd
Rio Rancho, NM 87124
(N of Sara)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

STEVE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
3.0

Dolly was not in truck when i picked up vehicle. Bill was mot corrected after first call when dolly was discovered missing.

Juin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M.  |  Overall Experience 
Clasificación:
5.0

On line reservations worked great.

RONALD E. 
Clasificación:
5.0

The person who helped me here was friendly and helpful

Jeffrey B. 
Clasificación:
5.0

Really appreciated the knowledgeable staff and how friendly they were. Deborah was great!

Benjamin F. 
Clasificación:
5.0

N/A Its hard to fix something that the customer doesn't, all I saw was perfection from Chelsey.

Richard G. 
Clasificación:
5.0

Great staff, no hassle pick-up and drop-off. Great rental experience made my move easy!

ERIC G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

Excellent service and crew.

ROBERT M. 
Clasificación:
5.0

Great Service! Debbie did an outstanding job processing me in and out quickly.

ANTHONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN C. 
Clasificación:
5.0

The gals helping at the desk and in the lot were excellent - very organized and efficient, but focused on customer service. This is so rare anymore, it really made a difference to the customer. Debbie and I can't remember the other ladies name, they're both keepers!

Ryan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER T. 
Clasificación:
5.0

Chelsea, Debbie, and the staff there are so kind, professional, and helpful. We are in the midst of a home sale/storage/move, and I've interfaced with them many times. They are awesome. Thank you.

Christopher D. 
Clasificación:
5.0

Everything was fine. No problems.

Brian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISABEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

The woman that helped me was very helpful efficient and kind.

ROBERT P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sheryl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin K. 
Clasificación:
5.0

The woman who assisted me was particularly friendly and helpful.

Kat B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

Staff was professional and friendly, I would say just to keep up the good work.

GEORGE L K. 
Clasificación:
5.0

Great service and friendly staff

Eli M. 
Clasificación:
5.0

This was the smoothest rental of all. The lady was very pleasant at the front desk, answered all my questions and got me into the rental truck very quickly!! Exit was just as smooth and fast!!! A++

David P. 
Clasificación:
5.0

N:A Customer service was terrific!

Chridtina G. 
Clasificación:
5.0

Great experience. Very helpful.

Eric A. 
Clasificación:
5.0

Chellsie is was awesome! Best customer service in years. Made a somewhat stressful move day a bit lighter and brighter. ¡Gracias!

Savannah Rain G. 
Clasificación:
5.0

The staff was friendly, and the customer service was excellent. The vehicle was well-maintained, I always have a great experience with this U-Haul location. Both locations in Rio Rancho are wonderful. I highly recommend them.

RENA J. 
Clasificación:
5.0

The level of service I get here is always fantastic.

Andrew L. 
Clasificación:
5.0

Thanks good services

ISMAEL H. 
Clasificación:
5.0

The staff was very helpful and understanding of my needs during my move. They went above and beyond to assist me during that time, Highly recommend the service. Gracias

Corrado R.  |  Overall Experience 
Clasificación:
5.0

The young lady that was helping us was so friendly and very thorough. Thank you U-Haul!

Elizabeth H. 
Clasificación:
5.0

Was a great experience.

David H. 
Clasificación:
5.0

So I wouldn't have to wait for all the folks waiting in line to pickup their vehicles, a very nice employee pulled me out of line to check my truck back in. Very kind, and much appreciated.

Sylvia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON H. 
Clasificación:
5.0

Nothing- customer service was excellent. I also observed staff speaking to customers who were kind of nasty in a very professional manner. You should be proud of your staff as servicing people can be difficult.

Peggy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN H. 
Clasificación:
5.0

Never had any issues with storage and everyone was super friendly!

Dana H.  |  Overall Experience 
Clasificación:
5.0

Catherine was very helpful with the process of returning the truck. It was a easy experience, thank you!

Katherine M. 
Clasificación:
4.0

Lighting inside the storage unit would be most helpful.

Wayne H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan S. 
Clasificación:
5.0

Nothing. The 2 women that helped me were spot on and great!

Michael G. 
Clasificación:
5.0

It would be much better to pickup the rental at the desired location. I thought I was making a reservation for pickup close to my house but was told to drive out to Rio Rancho, NM to pick it up. This was a 1.5 hour round trip drive that I did not anticipate and was through heavy morning rush hour.

DONALD W. 
Clasificación:
5.0

there was only one person working at the time and it made it hard for her to process all the customers at the same time. She did an excellent job and was very professional and personable. would gladly do business with her at this facility anytime.

Michael R. 
Clasificación:
5.0

Great Team! Thank you :)

Wayne H. 
Clasificación:
5.0

Excellent service, great experience, good job!

Jan C. 
Clasificación:
4.0

Debbie was very helpful and knowledgeable and gave excellent attention and customer service

Jeffrey K.  |  Overall Experience 
Clasificación:
5.0

Debbie was wonderful, professional, went above and beyond the extra mile. She smiled and handled all of our concerns that were successfully met.. She needs a raise for being such an awesome face for U-Haul. You definitely need more people like her.

KATHY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
4.0

Allow for pickup at the location closest to the customer

RUTH B. 
Clasificación:
4.0

The girl working the desk was very well versed in her job. She was short on help and still got the job done. She was very professional.I would hire her tommorow!.

PETER R. 
Clasificación:
5.0

Receive text from U-Haul Callback Team offering 10% off on Tow Dolly . Asked if I wanted to discuss - Replied Yes ...Did not get any further communication , paid full price.. I am in their system, used them for many moves MI-TN-NM-CO-NM- KS- IN TOWN ETC. I DID RESPON WITH IN 2 HOURS OF 1ST TEXT..NO REPLY FROM U-HAUL...Location people are EXCELLENT in all my dealings--Corporate people oh I forgot its the COVIDS fault..LOL!!!

RICHARD S. 
Clasificación:
5.0

Everything went perfect and staff was super nice.

Theresa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugenio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sharon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

All employees so friendly!

TUSHAR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR I. 
Clasificación:
5.0

Everyone's very helpful

GARY B. 
Clasificación:
5.0

Customer service was friendly and helpful.

Yvonne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joanne P. 
Clasificación:
5.0

Christopher was awesome.

CURTIS M. 
Clasificación:
4.0

Everything was fine. Friendly staff. Truck drove nice. No issues.

Jacqueline F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIWAN SINGH B. 
Clasificación:
5.0

The staff at this location are a pleasure to work with.

DAVID S. 
Clasificación:
5.0

Excellent customer service! The young man verified the returned equipment and was polite and respectful.

WILBERT O. 
Clasificación:
4.0

multiple attempts were made to collect $ for an additional day of rental which placed multiple holds on our checking account which caused some financial challenges. initial charge was ok plus one additional charge would have been acceptable. 3 additional holds were also made.

WAYNE D H. 
Clasificación:
5.0

Can't think of anything to improve, this Uhaul location has been great to deal with. Easy and quick check-outs and check-ins in my experience, staff are friendly and responsive, and I really like that that they open early in the morning.

Gary L. 
Clasificación:
4.0

'No contact app' does not make it easier. Went online on PC to complete order, then was directed to online 'confirmation' process prior to pickup. almost through that and it was actually asking me to choose products for a new rental. Went to site and tried to use app again to pick up. Finally had to go inside as app wouldn't work. If not for the real people working at this site I would have rated 1 star since 0 is not an option. Moving is stressful. I was pissed. The young man at the counter was a life saver. Then upon return, after hours, your return app told me to place the key in the key return box, which was no where NEAR where the app directed. Was there an hour looking for the box, on hold for 30 minutes with Uhaul, finally hung up and had to drive back over in the morning. VERY inconvenient, keep your offices staffed because without them (young lady this morning also was very professional and pleasant) I will stop using UHaul.

HELEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna J. 
Clasificación:
5.0

The young lady that assisted me was very helpful and made my transaction very smooth. I was very impressed with the equipment and interaction. Jason K

HICHAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCES H. 
Clasificación:
5.0

An excellent expetience; very professionally handled.

WILLIAM S. 
Clasificación:
5.0

I had previously went to a location on southern by Unser in Rio rancho and had a horrible experience! But this store was totally the opposite! Everyone was so friendly, my trailer was ready and the paperwork was so easy! She hooked up the trailer and took time to make sure it was secure and made sure all our questions were answered and we were on our way. Drop off went just as smoothly! What a great team you have at this location, they could really teach others a thing or to!

JOSEPH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

They were very helpful knew what they were doing. If I asked a question the were fair and knowledgeable.

WENDY S. 
Clasificación:
5.0

Just have more little trailers for rent locally , they are very practical Very helpful staff Thank you Patricia

PATRICIA G. 
Clasificación:
5.0

Everyone was friendly and courteous!

MICHAEL T. 
Clasificación:
5.0

thanks a million!

Margarita C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA L. 
Clasificación:
5.0

Great service, upbeat employees, easy pick up and drop off

Evan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luciana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAUREN D. 
Clasificación:
5.0

Friendly and good customer service. In and out quickly

ALFREDO L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BENJAMIN T. 
Clasificación:
3.0

The truck did not run well and had difficulty starting multiple times. When I made Uhaul aware of this the young women's response was “yah we had trouble starting it.” … Are you kidding me?! Also, truck gas tank was not full. We put only 27 miles on the truck and as per contract I Filled the gas tank up prior to returning. It took 9 gal which means the truck would've only gotten 3 miles to the gallon. Which obviously is not the case. When I inquired about this I was told there is approximately a 3 gal variant from them filling it to the “full line” at pick up to the actual gas pump shutting off when tank is actually full. REALLY!!! Where is the integrity in those business practices?! Will Not be renting from this location or recommending UHaul..

LEROY G. 
Clasificación:
5.0

Great experience.

MARIO T T. 
Clasificación:
5.0

The entire staff was very helpful and easy to speak with. ¡Gracias!

JEFF A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Everything was spot on. No improvement required.

Manuel H. 
Clasificación:
5.0

Danielle was awesome! Renting a uhaul is not my idea of having fun but Danielle made the process painless and enjoyable!!

ANA M. 
Clasificación:
1.0

Idiots working there, including the manager. We reserved a 5x5x10 spot, went in and took 20 minutes to complete the required documentation and had to give it to the guy Rey. No idea what he typed into the computer the first time. Then we go to our assigned unit and it has a lock on it. I call the office and the manager ask me if I was behind on my payments????From paying you the monthly fee and a lock until I drove to the unit somehow I got behind???100% idiots and I know there are smarter people at home drawing Biden's unemployment checks so you don't have a lot of choice for smart people

Kenneth B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daryl F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA M.  |  First Impressions 
Clasificación:
4.0

Thank you for supporting our BSA Scouts Troop 417

OSCAR S.  |  First Impressions 
Clasificación:
5.0

Great experience

FRY S.  |  First Impressions 
Clasificación:
4.0

misleading 5x10x12 where 12 foot is the height. whocan stack to 12 foot? also had a mouse trap device in the unit which was gross

linda v.  |  Overall Experience 
Clasificación:
5.0

Debbie and Chelsee were the best customer service we have ever had. So kind and helpful in every way. Hang onto these 2 incredible ladies.They both are smart and hard working. Made it so easy for us! Thank you!!

kimberly c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brandon b.  |  First Impressions 
Clasificación:
5.0

Customer service was great! Friendly staff!!

Travis S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YANIDA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H.  |  First Impressions 
Clasificación:
5.0

Could not ask for anything better.

John M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andrea y.  |  Overall Experience 
Clasificación:
2.0

Excellent security - plus Clean - plus limited access - plus Turned unit in with the major amount of month left - no refund - super major minus when I had rented for over a year. Takes overall rating way down and I will relate that to anyone needing storage - could have been excellent.

Ellis W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD T.  |  Overall Experience 
Clasificación:
1.0

It was very stressful using uhaul for our move. Wouldn't recommend

Pamela E.  |  First Impressions 
Clasificación:
5.0

Don’t know the name of the kid that helped us but he was freaking awesome

Joseph P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T.  |  First Impressions 
Clasificación:
3.0

I didn't realize when i rented the new unit, that it was in the back. The guy who helped me Nathan, really wasn't helpful as in regards to many different things, the GM there is fantastic. If I have to deal with again, ill wait till I talk to the GM to move me in.

Marc S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

michael K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMELLA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M.  |  First Impressions 
Clasificación:
5.0

The GM made it very easy to move in. The guy who was on was also very helpful

Corrado R.  |  First Impressions 
Clasificación:
5.0

Wonderful Experience!!!

Daniel W.  |  First Impressions 
Clasificación:
5.0

Great staff! 😊 Thank you!

Wayne H. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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