Customer Reviews for U-Haul Moving & Storage at Rio Rancho

7,519 reviews

1463 Rio Rancho Blvd   Rio Rancho, NM 87124
(N of Sara)

(505) 892-1344

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(505) 892-1344

1463 Rio Rancho Blvd
Rio Rancho, NM 87124
(N of Sara)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lori Montoya 
Rating:
5.0

Customer did not leave a comment.

KAITLIN DRAKE  |  Overall Experience 
Rating:
5.0

Staff was very friendly, attentive, communicated well, inquired about our needs, were timely and worked well together. They seemed happy to be helping people. It was a great experience.

Melissa Cox 
Rating:
5.0

Thank you for helping me store things and move.

MARJORIE MARTINEZ  |  First Impressions 
Rating:
5.0

Well there’s really nothing to change you have great customer service,friendly staff.

CARLOS SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

Johnny Ethridge 
Rating:
5.0

Same great service at this location.

ronald dubose 
Rating:
5.0

Customer did not leave a comment.

Robert Dutchman 
Rating:
5.0

Customer did not leave a comment.

Hagen Sophia 
Rating:
5.0

Customer did not leave a comment.

Stacy Holt 
Rating:
5.0

Having just moved to area I will definitely use this location for any services I may need in the future. Super friendly and helpful

Raul Cabral 
Rating:
4.0

The contract booked online stated that a person can use either a credit card or a debit card with a credit card symbol. When I got there, the clerk told me it was cc ONLY for NM. He did work out a solution for me, but if the contract states debit card with a credit card symbol, that should be honored at the store.

Joe Perea 
Rating:
5.0

Customer did not leave a comment.

jeffrey James 
Rating:
5.0

This location is awesome, they go the next step to help their customers! I've used them multiple times without any issues. I would recommend to anyone moving in the Rio Rancho area.

Evan Maresco 
Rating:
5.0

Very nice and helpful people and equipment. Definitely will recommend

jim gallegos 
Rating:
5.0

Great customer service.

JOHN ZURILGEN 
Rating:
5.0

Customer did not leave a comment.

Michael Moch 
Rating:
5.0

The staff was amazing. I am a disabled vet and the help I received to change out my fuse was invaluable. I cannot express enough how much I appreciated the kindness and grace I received. It saved me a trip to get the car fixed and kept my travel plans intact. I would go back to this shop every time.

Angela Delzell Christopher Delzell 
Rating:
5.0

Customer did not leave a comment.

Mary Coleman 
Rating:
5.0

Customer did not leave a comment.

Ean Schmitt 
Rating:
5.0

Customer did not leave a comment.

joe sandoval 
Rating:
5.0

No complaints Good customer service

chad valencia 
Rating:
5.0

Customer did not leave a comment.

Andrew Pino 
Rating:
4.0

I wouldn’t recommend uhaul at all because my rental experience was terrible. It was the online reservation that was terrible not this location. My truck was not was I requested. The dolly and blankets were at a different location. The whole experience was terrible.

Leslie May Deller 
Rating:
5.0

Customer did not leave a comment.

gabriel holloway 
Rating:
5.0

Customer did not leave a comment.

Jim Quick 
Rating:
5.0

Customer did not leave a comment.

bernell rice 
Rating:
5.0

Nothing everything good

Pam Cowell 
Rating:
5.0

I’ve used this location several times and they’re always fantastic.

Daemon Donigan 
Rating:
5.0

Nothing-Keep both the gentlemen at the store who were nice and friendly. Explained every little detail very clearly (Crystal!!). I will certainly rent again from this location because of the cutomer service and care. Thanks for employing them.

Kalaiappan Chidambaram 
Rating:
5.0

Fast service both when I went to pick up trailer and when I dropped it off it was fast efficient and overall great.

nathaniel tarango 
Rating:
5.0

Customer did not leave a comment.

dave duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lorraine jiron 
Rating:
5.0

Customer did not leave a comment.

Bruce Takala 
Rating:
5.0

Customer did not leave a comment.

William Smith 
Rating:
5.0

Great customer service I experienced.

Yvonne Mahnesmith 
Rating:
5.0

Customer did not leave a comment.

Robert Schuerman 
Rating:
5.0

Customer did not leave a comment.

David Casey 
Rating:
5.0

Customer did not leave a comment.

kathleen billock  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathan Atwell 
Rating:
5.0

I have known the staff for 4 years and always a great experience

russle plank  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gangadhar Kongara 
Rating:
5.0

Very helpful, knowledgeable and friendly service. Highly recommend.

Julie Romero 
Rating:
5.0

Perfect customer service. Thanks

aubrey McAlester 
Rating:
5.0

Customer did not leave a comment.

russell lopez 
Rating:
5.0

Great service very professional and polite

Scott A Corral 
Rating:
5.0

Customer did not leave a comment.

dave duncan 
Rating:
5.0

I got there right before closing, and both employees were friendly and helpful

dave duncan  |  First Impressions 
Rating:
4.0

Thank you for your time and help Andrew.

Janet Serrano 
Rating:
5.0

Great experience The rental rep was exceptional. Christopher was the reps. name. The truck ran great.

Lawrence Marquez 
Rating:
5.0

Nice service.

Vera Neel 
Rating:
5.0

Andrew was amazing and extremely helpful in facilitating my rental. Nothing but good things to say..

Russ Blanton 
Rating:
5.0

Everyone was very helpful and friendly!

Jennifer Fanning  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Jacquez 
Rating:
5.0

Totally satisfied.

Edgar Maycumber 
Rating:
5.0

Best of the best

Hiram HERRERA 
Rating:
5.0

Great folks to work with as they are friendly and helpful. Always offering to help with your purchases and accommodating when renting or returning equipment. Highly recommend doing business with this location.

Harold Spilker 
Rating:
5.0

Customer did not leave a comment.

Phillip Phelps 
Rating:
1.0

Not happy with my overall experience

joshua scott 
Rating:
5.0

Know it is company policy but not being able to use debit/credit card to reserve pickup frustrated me as I don’t use credit cards for daily expenses. Was not the staff but company that I was upset with. Found old credit card was able to complete transaction. Will. It be renting a pickup from you again.

Thomas Garrity 
Rating:
5.0

Customer did not leave a comment.

Anna Perez 
Rating:
4.0

Customer did not leave a comment.

Ryan Offutt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Baltes 
Rating:
5.0

Customer did not leave a comment.

David Frenton 
Rating:
4.0

I only wish I could get 24 hour access to my unit. I had it before when Chellsee was manager. This facility is always well maintained and the staff are always excellent.

James McCarty  |  First Impressions 
Rating:
5.0

Andrew, was Great!!! very pleasant, courteous, informative, and very helpful! made me feel comfortable, and very good people skills, Knowledgeable! Thank You!!!

kathleen billock  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher Ramsauer 
Rating:
5.0

NA

Steven Martinez 
Rating:
5.0

Customer did not leave a comment.

MACRINA CARDENAS 
Rating:
5.0

Customer did not leave a comment.

brian bustos 
Rating:
5.0

Friendly, knowledgeable staff who provided quick, efficient customer service. Much appreciated after a hectic week! Many thanks!

Tom Baltes 
Rating:
5.0

Customer did not leave a comment.

Orin Jackson 
Rating:
5.0

Service was very good, and very helpful. However, if looking fo a place for improvement.....on my first visit , there wasn't anyone at the counter ....i had to come back again an hour later to find someone to help me.

GRAHAM ANNEAR 
Rating:
5.0

you equipment and people did another great job.

James Cody 
Rating:
5.0

Christopher and the new store manager were great. They're extremely helpful and very knowledgeable. Christopher goes out of his way to make sure people are 200% satisfied.

Steven Scharf 
Rating:
5.0

Customer did not leave a comment.

Norman Lee 
Rating:
4.0

Quick and easy drop off.

Robert Racoosin 
Rating:
5.0

Customer did not leave a comment.

Richard Cardoza 
Rating:
4.0

Customer did not leave a comment.

Mark Walag 
Rating:
5.0

Customer did not leave a comment.

Robert Stephenson 
Rating:
5.0

Fast and friendly staff!

Gloria Ortiz 
Rating:
5.0

Very friendly and helpful!

Shannon Melxher 
Rating:
5.0

The staff is great. The process is quick.

MANUEL HERRERA 
Rating:
5.0

Customer did not leave a comment.

Nicolas Escandon 
Rating:
5.0

Smooth from start to finish. Thank you.

Freddie Johnson 
Rating:
5.0

Customer did not leave a comment.

Erin Guistolisi 
Rating:
5.0

Easy .In and out in10 min.

Robert Drummond 
Rating:
5.0

Customer did not leave a comment.

jorge vargas 
Rating:
5.0

The process was fast and easy, with no surprises when it came time to pay the bill. Miles above the experience I've had with Penske and Budget.

Gavin meadows 
Rating:
5.0

Customer did not leave a comment.

Melynda Lipscomb 
Rating:
5.0

Customer did not leave a comment.

Rigoberto Pinto Licona  |  Overall Experience 
Rating:
5.0

Best customer service from the entire team at the top Rio rancho location. Best experience I've had from Uhaul .

Amber Glennon 
Rating:
5.0

Customer did not leave a comment.

Victor pacheco 
Rating:
3.0

I was disappointed when I started having truck issues and was told “well if it breaks down just wait for tow assistance” after I was trying to get another truck when mine had a check engine light on and was shifting really rough. I explained I did not want to be on the side of the road with all my belongings within but the lack of care was a little disheartening.

Jonathan Knoell 
Rating:
5.0

Customer did not leave a comment.

David Thompson 
Rating:
5.0

Customer did not leave a comment.

Jim Dobier 
Rating:
5.0

Customer did not leave a comment.

Latonya Johnson 
Rating:
5.0

Customer did not leave a comment.

Shirley steadmon 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Frazier 
Rating:
5.0

Customer did not leave a comment.

JARED VALENCIA 
Rating:
4.0

Your facility met all of my needs. The staff was courteous and knowledgeable. A good experience.

Karen Strickland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Olonia 
Rating:
5.0

Manager (JD I think?) was awesome. Great customer service skills, by connecting with customer and creating small talk to keep away from silences during the paperwork process. On top of that, even though I showed up about 15 minutes early the truck was ready to go with the dolly and furniture pads already in the back of the truck and ready for me to get to my move. It was a vastly better experience than I had at the last U-Haul place that overcharged me on top of a lack of customer service. Thanks again!

Jai Portillo 
Rating:
5.0

Customer did not leave a comment.

jimmy Blevins 
Rating:
5.0

Customer did not leave a comment.

Ricardo Nieto II 
Rating:
5.0

Friendly and fast service

Gonzalo Calderon 
Rating:
5.0

Excellent service

Janaye Mellon 
Rating:
5.0

Attendant who received my trailer was very friendly and got my trailer unhooked and had me on my way in short order. Highly recommend this location. The attendant was the same one who inspected my trailer hitch for safety as per email received from u-haul when I reserved the trailer to pick up in Arizona. He was extremely friendly then even tho it’s a PITA job for which u-haul receives no monetary compensation to inspect your vehicle for safety.

Gregory Fay 
Rating:
5.0

The staff was very friendly and made the experience easy.

Kelly Daly 
Rating:
5.0

Very nice crew

Ted parsons 
Rating:
5.0

I can’t think of anything. I was absolutely satisfied and accommodated on such short notice.

Randy Doolittle 
Rating:
5.0

What you can do is: Keep going the way you are, the peeps that work at the location are chill, fair and friendly!

conelis swarttouw 
Rating:
4.0

Customer did not leave a comment.

Leslie Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracie ortiz  |  First Impressions 
Rating:
5.0

Storage unit worked well for me. The location was very convenient and the staff was polite and very helpful. I would recommend this location to all who need temporary storage. This was the best service I had ever had. Thanks U Haul.

robert Mitchell  |  Overall Experience 
Rating:
5.0

Great customer service, clean, efficient !

Michael Glenn  |  First Impressions 
Rating:
5.0

This storage was great. I can’t say when good things about it. I issues or problems.

RONALD ABEITA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rick Warren  |  Overall Experience 
Rating:
5.0

Superior customer service from the start. The manager was thoroughly helpful every step of the way. Another team member gave directions over the phone to assist us finding location when we were lost. I recommend this location for your moving truck or storage, top notch facility!

geoffrey howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael Rominger  |  Overall Experience 
Rating:
5.0

You guys were great! Sorry about the delay with the keys. Totally my bad. 5 stars all around!

Michael Carey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damian Zavala  |  Overall Experience 
Rating:
4.0

The locking mechanism was not well designed and cumbersome to use.

Auttem Foglia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alexander wilson  |  First Impressions 
Rating:
5.0

Chelsea was extremely helpful and accommodating to our situation, she allowed us an extra day to return our trailer free of charge, Carlos was very friendly and courteous. Excellent service and clean storage units. I would return to this Uhaul location for my moving and storage needs.

Olivia Lovato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen brittain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanne MADRID  |  First Impressions 
Rating:
5.0

Exactly what we needed. No complaints to be had Helpful and friendly staff.

Levi Aguilar  |  Overall Experience 
Rating:
5.0

I cannot say enough good things about this location. Everything and everyone there is superb!

Lydia Hejl  |  First Impressions 
Rating:
5.0

This facility has a very welcoming, helpful, and friendly staff. We highly recommend.

Colleen Joy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn McCullah  |  Overall Experience 
Rating:
5.0

We had to move from a larger facility to a smaller Locker, and they made it effortless. We’ve dealt with you before we had to move to another facility to get to larger buildings. Every time we’ve had to move our go to one order close one out it has been very convenient and professional. I’ve already got my granddaughter to have a locker close to us. So I’m already recommending for you. Thank you for all your concern kindness and care. Denise McTammany.

denise mctammany  |  Overall Experience 
Rating:
1.0

Wrong storage unit, also rodent infestation. Unit smelled like urine.

Cristina Pivonka  |  First Impressions 
Rating:
5.0

Very friendly place. Everyone was very accommodating!

Cathie Rowland Robert  |  Overall Experience 
Rating:
5.0

Outstanding staff and facility. I could not have been happier with my Rio Rancho Uhaul experience. I'd recommend this location to everyone I know, and I'll keep them in mind if I am in the area again.

James Mccarty  |  Overall Experience 
Rating:
5.0

From my initial contact in Arizona to my last day using the storage facility, the staff was always courteous and helpful.

Earlene Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Grimstad  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Crystal Breeze  |  Overall Experience 
Rating:
5.0

Very well trained staff that were friendly and helpful

Ruth Hosking Scarkino  |  Overall Experience 
Rating:
5.0

This is the best place I've ever used for storage and all my U-Haul service. The staff here is absolutely wonderful 💯.

Wilma Gregory  |  Overall Experience 
Rating:
5.0

Stephen is the man! Great guy and very helpful

cherri wissam  |  Overall Experience 
Rating:
3.0

Too many trucks parked in front of the storage units.

art carbajal   |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Thomas Grant  |  Overall Experience 
Rating:
4.0

Some planning done through computer, some in person, some by phone - too many loose end with each process. For example, “If I had completed my checkin to the storage facility online, I wouldn’t have been charged for a lock.” (I had a lock.) I was told on the phone to complete my checkin online ONLY if I wo7ld be arriving after closing. A lock would be provided.

Earlene Price  |  First Impressions 
Rating:
5.0

Most friendly staff I’ve ever encountered!

Cathie Rowland Robert  |  First Impressions 
Rating:
5.0

Chelsea and her crew are wonderful very knowledgeable. They are great. Highly recommend.

Lee Gregory  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANA RATLIFF  |  First Impressions 
Rating:
5.0

My Uhaul team was super helpful and nice thank you 🙏🏼.

John Gurule  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vera kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Holslin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DUKE STRIPLING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Della-Ratta  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael Rominger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn Ver Wey  |  Overall Experience 
Rating:
5.0

Staff at was always pleasant and helpful.

karen cata-perez  |  Overall Experience 
Rating:
5.0

Amazing staff. Outstanding customer service.

Michael Davenport   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marisa Ravalli  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas Grant  |  First Impressions 
Rating:
4.0

My storage had leaves and debris.

vera kelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael hendrickson  |  First Impressions 
Rating:
5.0

Super friendly and accommodating. Very refreshing.

Michael Davenport   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rochelle Bracelli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Wells  |  Overall Experience 
Rating:
5.0

All the personnel were extremely helpful and knowledgeable — a great U-haul store!

William Shanklin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PIPER JOHNSTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albin Funke  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff, reasonably priced storage units, and a very convenient location. A satisfied customer here.

BRIAN RANKIN  |  Overall Experience 
Rating:
5.0

Very nice and friendly staff professional and respectful and very helpful

joshua bustos   |  First Impressions 
Rating:
4.0

Could have used some lighting inside the unit.

Joe Hanson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD WOLLARD  |  Overall Experience 
Rating:
5.0

General manager was super accommodating for our situation.

Brian Ehrlich  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL EDWARDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Chiu  |  Overall Experience 
Rating:
5.0

This location has a great staff. The store manager Chelsie is always friendly and very hands on. All issues I've had over the years were resolved very quickly. I highly recommend this location just because of the service ice received here.

Lois Black  |  Overall Experience 
Rating:
1.0

I have no complaint with the staffing at all but I’m so disappointed that my stored items are not more protected. I visited the unit and could not believe the amount of dust/dirt that covered all my belonging. Any electronic have to be destroyed and I can’t imagine how I’m gonna get all the dirt out of my leather sofas and I’m paying $200 a month to store these items! Seems that Uhaul should be able to add more of something to keep the elements out. Im just sick about it!

KIMBERELY kaye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN RANKIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cletis Chavez  |  Overall Experience 
Rating:
5.0

Great

Elizabeth Wells  |  First Impressions 
Rating:
5.0

We had a great experience using the storage unit for two months at this location! The facility was very clean and the staff was very friendly and helpful. Will definitely consider this location for our storage needs in the future!

mariah sway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth sheehy  |  Overall Experience 
Rating:
5.0

Great customer service. They were very helpful and did everything they could to help.

jasmine bueno  |  First Impressions 
Rating:
5.0

Was very pleased with services

shelly collier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel Fasinu  |  Overall Experience 
Rating:
5.0

This location was excellent they helped out after the location off of atrisco was rude and very unhelpful. I had just finished doing a almost 10 hour drive from Dallas to Albuquerque. I arrived at the Atrisco location to do my free 30 day storage I had previously reserved. I was greeted by a man who looked like I had disturbed him from some administrative task he was working on. I told him I was there to rent a storage he asked how big was the truck I was in I said 15ft. The man then said I only have one 10x10 left and at that time I said I have a reservation already he said ok and pulled up my info and said it was going to be $146 for the storage. I then asked what happened to the 30 day free I was told I would receive. He then went to tell me that it was at his discretion to do that when he is over 90% occupation. I asked how is that even fair when this was offered to begin with this is like a bait and switch there is nothing anywhere saying that this was a discretionary option. The guy said this is what he was told he could do by his manager. The guy then asked what are you going to do and I said I would just go somewhere else. I called the call center number and after waiting on hold for about 30 minutes they were able to direct me to a location further down the road that helped. I hope the other guy gets a new attitude and learns how to better take care of his customers like the lady at the Rio Rancho location. I also suggest if U-Haul is going to allow bait and switch tactics for their storage units that they put it in writing somewhere.

Joe Hanson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne Russell  |  Overall Experience 
Rating:
5.0

Very well managed would recommend to everyone!!!

EDWARD JANSSENS  |  Overall Experience 
Rating:
4.0

Only problem is the sand that blows under the door and into the unit.

sheryl russell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrey Rojas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

janet held  |  First Impressions 
Rating:
5.0

A very friendly and professionally run office.

William Shanklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mariah sway  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Bullington  |  Overall Experience 
Rating:
5.0

Chelsea is an asset to the company. She has great customer service and runs her business phenomenally.

FAITH MORANTE  |  Overall Experience 
Rating:
5.0

The staff was friendly, professional and tried to accommodate every need. CONCERN: The computer system was slow and continually faulting or slow to respond. Highly recommend that the U-Haul company provide a more efficient system to their dealers. Experienced this with all four of the locations I worked with in the last 14 to 15 months.

WESLEY SHULER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary stutt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAURA POMROY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GARY HURON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARET FACHAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KURT GRAEBER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Templin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes worsham  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Zachary George  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY VILLANUEVA  |  Overall Experience 
Rating:
5.0

Very courteous friendly knowledgeable staff and I'm very clean facility

Richard Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MYRIAM DEPELICHY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arturo Suazo  |  First Impressions 
Rating:
4.0

The facility is very clean, however he ice buildup at the entrance to the storage unit was hazardous, especially while carrying boxes.

Michael Akers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jonas dumaine  |  First Impressions 
Rating:
5.0

Everything was great. They went above and beyond to help us unload into the storage. Thank you!

Tammy Olson  |  First Impressions 
Rating:
5.0

When we 1st moved back to Rio Rancho back in September we were faced with a few issues concerning Uhaul. But Racer who works there quickly and effectively solved the problem and more than made up for it. We were very pleased with not only Racer but the whole staff at Uhaul. Thanks for everything! We give you guys a 5 star rating ND 2 thumbs up 👍 👏. Merry Christmas and a a Happy New Year.

WADE PIERCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mara Christian Rosa  |  First Impressions 
Rating:
5.0

The staff were always very helpful and super nice. I appreciated the fact that you were open 7 days a week.

Clint Waldrop  |  Overall Experience 
Rating:
5.0

Chelsea was very helpful and friendly.

SHEREE VICKERY  |  First Impressions 
Rating:
5.0

Debbie is excellent.

sheryl russell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

valerie Baker  |  First Impressions 
Rating:
5.0

Front desk staff is lovely and its clear they all work hard

Casandra Paul  |  First Impressions 
Rating:
5.0

Staff was always friendly and helpful. Very competent in their duties.

karl trinko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Martin  |  Overall Experience 
Rating:
5.0

The woman who assisted me was particularly friendly and helpful.

Kat Bernhardt  |  First Impressions 
Rating:
5.0

The staff was very helpful and understanding of my needs during my move. They went above and beyond to assist me during that time, Highly recommend the service. Thank you

Corrado Russo  |  Overall Experience 
Rating:
5.0

Never had any issues with storage and everyone was super friendly!

Dana Hall  |  Overall Experience 
Rating:
4.0

Lighting inside the storage unit would be most helpful.

Wayne Hellberg  |  Overall Experience 
Rating:
4.0

Debbie was very helpful and knowledgeable and gave excellent attention and customer service

Jeffrey Katz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lydia Avalos  |  Overall Experience 
Rating:
5.0

The entire staff was very helpful and easy to speak with. Thank you!

JEFF ADAMS  |  Overall Experience 
Rating:
1.0

Idiots working there, including the manager. We reserved a 5x5x10 spot, went in and took 20 minutes to complete the required documentation and had to give it to the guy Rey. No idea what he typed into the computer the first time. Then we go to our assigned unit and it has a lock on it. I call the office and the manager ask me if I was behind on my payments????From paying you the monthly fee and a lock until I drove to the unit somehow I got behind???100% idiots and I know there are smarter people at home drawing Biden’s unemployment checks so you don’t have a lot of choice for smart people

Kenneth Bertelson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daryl Ferrara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA MAES  |  First Impressions 
Rating:
4.0

Thank you for supporting our BSA Scouts Troop 417

OSCAR SOLIS  |  First Impressions 
Rating:
5.0

Great experience

FRY SUBER  |  First Impressions 
Rating:
4.0

misleading 5x10x12 where 12 foot is the height. whocan stack to 12 foot? also had a mouse trap device in the unit which was gross

linda vasquez  |  Overall Experience 
Rating:
5.0

Debbie and Chelsee were the best customer service we have ever had. So kind and helpful in every way. Hang onto these 2 incredible ladies.They both are smart and hard working. 💪Made it so easy for us! Thank you!!

kimberly coyle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandon brown  |  First Impressions 
Rating:
5.0

Customer service was great! Friendly staff!!

Travis Silversmith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YANIDA GURROLA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Haworth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rich Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Holmes  |  First Impressions 
Rating:
5.0

Could not ask for anything better.

John Mata SR  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph Pagliaro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea yarnell  |  Overall Experience 
Rating:
2.0

Excellent security - plus Clean - plus limited access - plus Turned unit in with the major amount of month left - no refund - super major minus when I had rented for over a year. Takes overall rating way down and I will relate that to anyone needing storage - could have been excellent.

Ellis WHITAKER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Pack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD TERRY  |  Overall Experience 
Rating:
5.0

All I gotta say is the staff has gone above and beyond to help me although I couldn't pay for my storage they still went above and BEYOND they were kind enough to ask the people who bought my storage when it got auctioned if they could return my baby pictures and important papers and they did. THANK YOU YOU ALL ESPECIALLY THE UHAUL STAFF & GOD BLESS.

julisa gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tenille Akana  |  Overall Experience 
Rating:
1.0

It was very stressful using uhaul for our move. Wouldn't recommend

Pamela Espinosa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ralph berger  |  Overall Experience 
Rating:
5.0

very pleased!!!

kathleen billock  |  Overall Experience 
Rating:
5.0

We stored our items here for 7 months and was very impressed with this facility. The staff were all very helpful and friendly from the time we moved in, until the time we moved everything out. Best storage facility we ever used. We will definitely come back if we need to store our stuff again.I did not get the names of everyone who helped us, but everyone we met were exceptional.

Louise Compton  |  Overall Experience 
Rating:
5.0

Only problem we had was it wouldn't let us upload pictures to check out via the uhaul app. This meant we couldn't do contact- less check out, but the employee in the office who helped us was friendly and very helpful.

Kam Belden  |  Overall Experience 
Rating:
5.0

Don’t know the name of the kid that helped us but he was freaking awesome

Joseph Pagliaro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Torrez  |  First Impressions 
Rating:
3.0

I didn’t realize when i rented the new unit, that it was in the back. The guy who helped me Nathan, really wasn’t helpful as in regards to many different things, the GM there is fantastic. If I have to deal with again, ill wait till I talk to the GM to move me in.

Marc Schoder  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kara Robertson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orren Frejo  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

gwen haworth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael Kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith Schnell  |  Overall Experience 
Rating:
5.0

Very friendly staff and easy to get in and out to sort things. Great added bonus to moving, it helps ease the transfer from one home to another with the storage space.

Esther Burgess  |  Overall Experience 
Rating:
5.0

great, everything great.

Esther Burgess  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

levi aguilar  |  Overall Experience 
Rating:
1.0

Didn’t want to give me a break when I was laid off so I moved to a cheaper storage

joseph sanchez  |  Overall Experience 
Rating:
5.0

Great experience no complaints very professional and helpful ...I like the fact that I was Acknowledged and that I would be tended to shortly. Manager on duty was hands-on tending to customers and making sure the staff was well-informed. When the manager did not have an answer she was ready to get one from other resources whether it be on her computer or on the phone. That was by definition A leader taking charge helping her staff as well as the customers. I also have to mention the woman tending to the storage area, every time I was there she was always busy cleaning and just being pleasant to the customers . U-Haul is very fortunate.

Richard Flores  |  Overall Experience 
Rating:
5.0

Chelsea at U-Haul Moving & Storage at Rio Rancho was great. She went above and beyond to assist with our storage needs.

scott howell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARMELLA RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Morton  |  First Impressions 
Rating:
5.0

This facility is clean, well stocked with products needed, the staff are helpful and friendly, and it is very secure.

Alicia Foley  |  Overall Experience 
Rating:
5.0

Great customer service!

AARON Reynolds  |  Overall Experience 
Rating:
5.0

Very well run gived MISS Chelsie manager a raise

ruth hosking  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miriam flores  |  Overall Experience 
Rating:
2.0

Did not like being forced Dolly and pads because they were in the entrance of the truck. Also did not like that I had to buy a new kind of lock because my big Master Lock was not good enough because it wasn't round. I also one week before picking up my truck had to change sizes I called the 800 number and was told no problem upon arriving to pick up my truck I was told that I could not have the larger truck for the date needed. I had to either take the smaller truck for date scheduled or return bigger truck early basically take it or leave it. 800 number need to communicate with local staff.

Michael Venticinque  |  First Impressions 
Rating:
5.0

The GM made it very easy to move in. The guy who was on was also very helpful

Corrado Russo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan Chavez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

scott mitchell  |  Overall Experience 
Rating:
5.0

Helpful employees.

Vicki Jo Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL BACA  |  Overall Experience 
Rating:
5.0

Very satisfied with facility.

Robert Fox  |  Overall Experience 
Rating:
5.0

Always helpful!

RICHARD HARRIS  |  Overall Experience 
Rating:
5.0

Great service fast and friendly

cory terrell  |  First Impressions 
Rating:
5.0

Thanks!

Amanda Penaloza  |  Overall Experience 
Rating:
5.0

Ok

terry osborne  |  Overall Experience 
Rating:
5.0

The best uhaul facility I have ever used. Staff is friendly and helpful, storage units are clean and fairly priced. Would highly recommend this location.

Cindy Langston  |  Overall Experience 
Rating:
4.0

Very pleased with the facility.

Eric Severing  |  Overall Experience 
Rating:
5.0

Staff was great and the facility was very clean. Units were in great shape.

Joshua Matson  |  Overall Experience 
Rating:
5.0

The General Manager, Chellsie Lucier, is a Very Knowledgeable, Professional, and Caring Manager who ensures all Customers Concerns are taken care of. The Facility was Very Clean and Organized.

Tobias Borja  |  First Impressions 
Rating:
5.0

Friendly and helpful

Celia Paz  |  Overall Experience 
Rating:
5.0

Great service

PAUL BACA  |  First Impressions 
Rating:
5.0

Wonderful Experience!!!

Daniel Willis  |  First Impressions 
Rating:
5.0

This storage helped and ensure my stuff was safe I used them for a year. Thank you U haul.

terri kindelay  |  Overall Experience 
Rating:
5.0

Always have a good experience when using them!! All there very friendly and courteous.

Christine Foley  |  Overall Experience 
Rating:
5.0

The staff was very helpful and attentive And the process was incredibly smooth and efficient. I had one issue with the online and email rent notifications that was avoidable but otherwise no issues.

Miguel Lozano  |  Overall Experience 
Rating:
4.0

Wish you had a veteran appreciation

terry osborne  |  First Impressions 
Rating:
4.0

Was just right for our storage needs.

nancy donally  |  Overall Experience 
Rating:
5.0

They are always awesome....would definitely recommend!!

karen lee de leewerk  |  Overall Experience 
Rating:
5.0

Excellent service, freindly staff very pleased

Thomas Navarro  |  Overall Experience 
Rating:
5.0

Easy and affordable

Miguel Lozano  |  First Impressions 
Rating:
5.0

Na

Kirk Hively  |  Overall Experience 
Rating:
5.0

Thanks!

scott maurer  |  Overall Experience 
Rating:
5.0

Very pleased with service!

belda arachuleta  |  Overall Experience 
Rating:
5.0

This was a very nice and well maintained storage facility! The staff was great and helpful!

john gallegos  |  Overall Experience 
Rating:
5.0

Staff was very friendly and accommodating to our needs. Very reasonable rates and no concerns with security of our valuables.

Aaron Vigil  |  Overall Experience 
Rating:
5.0

A quick and smooth process. Friendly and efficient staff. Clean storage unit. Very happy with our choice of facility

Sean Rowland  |  First Impressions 
Rating:
2.0

Responsibility to load vehicle on the auto hauler was trust upon me they didn’t want to be liable??? Was penalized for drop off at wrong location I clearly told them where I was going. Not good!

JOSEPH HARDY  |  First Impressions 
Rating:
5.0

Great customer service, very friendly and helpful staff.

alfred perez  |  Overall Experience 
Rating:
5.0

Efficient place would recommend

Jon Christensen  |  Overall Experience 
Rating:
5.0

very helpful and friendly

Cindy Haney  |  Overall Experience 
Rating:
5.0

I needed storage until I could find a place to live and they had many selections that suited my needs. Thanks U-Haul!

alfred perez  |  First Impressions 
Rating:
5.0

the staff was very helpful and the unit was clean.

alyssa m Glass  |  Overall Experience 
Rating:
5.0

very friendly and effecient

Cindy Haney  |  First Impressions 
Rating:
5.0

The young lady that helped me was very sweet and pleasant to work with, everything went well. Thanks Rich

Rich Reed  |  First Impressions 
Rating:
4.0

Staff was very friendly.

ELSIE BARBER  |  Overall Experience 
Rating:
5.0

The staff at this facility were always sweet and helpful. Really far above average customer service. The facility was clean, safe, and well lit. Quite satisfied.

elizabeth williams  |  Overall Experience 
Rating:
5.0

I'm not just saying this.....the staff was really friendly, helpful and professional. George Maxwell

Geroge Maxwell  |  Overall Experience 
Rating:
5.0

Great staff! 😊 Thank you!

Wayne Hellberg  |  Reservation 
Rating:
5.0

Awesome customer service!

ronald mitchell  |  Reservation 
Rating:
5.0

Customer service seems like a lost art, but not here. These people rock! They have the best people working at U-Haul! Hands down.

Mary Garcia  |  Overall Experience 
Rating:
5.0

Good place

Jeffrey McGarity  |  Overall Experience 
Rating:
5.0

All was good.

Jeffrey McGarity  |  Reservation 
Rating:
5.0

Staff was professional and courteous. They were great!

Janice Bennett  |  Reservation 
Rating:
5.0

Good people and very professional. Highly recommend both storage and truck rental from this location!

Joe Jacquez  |  Overall Experience 
Rating:
4.0

Nice place. Never had any problems.

Gregory Martin II  |  Overall Experience 
Rating:
5.0

It was a great experience. Very helpful and friendly staff!

Jennifer Benavidez  |  Reservation 
Rating:
4.0

Highly responsive and efficient. Professional and courteous.

Frank S Alexander  |  Reservation 
Rating:
5.0

no comment.

matt wachter  |  Overall Experience 
Rating:
5.0

As Marked above==EXCELLENT

Walter Fredericks  |  Overall Experience 
Rating:
5.0

Courtney (?) gave me a courtesy reminder call 48 hours ahead of the day and time I was due to pick up a truck and auto transport dollie, which was greatly appreciated!!

anna lund moran  |  Overall Experience 
Rating:
5.0

great

Dominic Gurule  |  Reservation 
Rating:
5.0

The manager Josh went above and beyond to help me out with anything I needed and his employees were exceptional also, I will recommend this U-Haul rental and storage unit to anyone ☺

Shelley Stephen  |  Overall Experience 
Rating:
5.0

Nice place.

Justin Willey  |  Overall Experience 
Rating:
5.0

Very attentive staff and super helpful!!

Steven Rader  |  Overall Experience 
Rating:
5.0

Staff was helpful and unit was immediately available.

beatriz gable  |  Overall Experience 
Rating:
5.0

Thank you for everything, the service is the best.

elizabeth alcocer  |  Overall Experience 
Rating:
4.0

I had this storage unit for 11 years. I moved to Phoenix in 2007 and didn't have room for a few things. The people at this Uhaul store were friendly and helpful, and always courteous!

GWENDOLYN BATISTE  |  Overall Experience 
Rating:
5.0

Very clean facility. I would definitely use them again.

ann christine Neef  |  Overall Experience 
Rating:
4.0

Did not realize it was not a sealed unit. Had sand all over everything in storage. Should have told customers about sand blowing in so you could cover all of what is stored.

James L Jones  |  Overall Experience 
Rating:
5.0

I rented a storage unit for several months and I was very impressed with the staff and the awesome facility. I have also rented trucks and vans several time and was extremely pleased each time!

kristina stafford  |  Overall Experience 
Rating:
1.0

We moved out on the morning of the 1sy pf May and the charged us for a full extra month. What a disgrace. It is unconscionable to charge us one months rent because we could not get out until the next

Tom/Judy Hanna  |  Overall Experience 
Rating:
5.0

.

pamela lein-russom  |  Overall Experience 
No reviews have been submitted for this location.

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