The staff was professional and efficient at this location during the initial moving truck/equipment pickup and when I called with questions. I would recommend this location for your moving needs. And thank you to the staff who assisted us.Eric F.
Customer Reviews for U-Haul Moving & Storage at Rio Rancho
Rio Rancho, NM 87124
(N of Sara)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
One person was half hour late and the loading and unloading process was slow.Eleuterio G.
The service was great! . Friendly helpful agent.Gilbert T.
El cliente no dejó un comentario.mark G.
El cliente no dejó un comentario.DONALD W. | Overall Experience
We had the truck 7 hours and 20 miles and they charged 21.00 that's bullshit and high way robberyYvonne M.
There is nothing to do to improve for the next customer from my experience. I actually go out of my way to use this location and have for years because of the manager and her staff. They are always helpful, kind, friendly and professional. If anyone complains about them, I would question the customer's attitude first.Judy A.
Thought everything went well. Great staff, helpful and polite. Hooked us up with everything we needed.John H.
El cliente no dejó un comentario.Joshua M.
General manager was super accommodating for our situation.Brian E. | Online Move In
El cliente no dejó un comentario.CRYSTAL E. | Overall Experience
Location was closed at dropoffJon G.
El cliente no dejó un comentario.Victor C. | Overall Experience
El cliente no dejó un comentario.Kenneth M.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.Dikla B.
Good and friendly serviceGonzalo C.
El cliente no dejó un comentario.Bill L.
This location has a great staff. The store manager Chelsie is always friendly and very hands on. All issues I've had over the years were resolved very quickly. I highly recommend this location just because of the service ice received here.Lois B. | Overall Experience
I have no complaint with the staffing at all but I'm so disappointed that my stored items are not more protected. I visited the unit and could not believe the amount of dust/dirt that covered all my belonging. Any electronic have to be destroyed and I can't imagine how I'm gonna get all the dirt out of my leather sofas and I'm paying $200 a month to store these items! Seems that Uhaul should be able to add more of something to keep the elements out. Im just sick about it!KIMBERELY k. | First Impressions
El cliente no dejó un comentario.Clair W.
El cliente no dejó un comentario.christina C.
The processing took a little bit longer than usual, but friendly staff made this smothAndriy L.
El cliente no dejó un comentario.Zachary B.
El cliente no dejó un comentario.david B.
El cliente no dejó un comentario.RODNEY P.
El cliente no dejó un comentario.Lila F.
Very pleased. I walked in, rented a van, walked out. Van was clean and in good condition. Employees were nice and helpful. The only thing I can suggest would be to speed up the computer end of things. Seems like all the computer/software entry is slow. Perhaps a more streamlined entering process. I can see if there had been other customers ahead of me I would have had a long wait because the computer end of things is so slow. ¡Gracias!Daniel R.
All was good! Pick-up, drop-off and condition of the trailer were all excellent.William M.
El cliente no dejó un comentario.JOE C.
El cliente no dejó un comentario.John A.
Clean the inside of the back and make sure the blanket count is correct.Yvonne M.
All were friendly and efficient. Great service!chris M.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.BRIAN R. | First Impressions
El cliente no dejó un comentario.Cletis C. | Overall Experience
El cliente no dejó un comentario.Enrique R.
Great experience all aroundBRIAN R.
It was a very easy process. The two men that help me or very pleasant and easy to get along with. The pick up and return was a very easy processJoey P.
GreatElizabeth W. | First Impressions
We had a great experience using the storage unit for two months at this location! The facility was very clean and the staff was very friendly and helpful. Will definitely consider this location for our storage needs in the future!mariah s. | Overall Experience
Above the Best!!Ted T.
El cliente no dejó un comentario.heaven H.
El cliente no dejó un comentario.Bart W.
El cliente no dejó un comentario.Bart W.
El cliente no dejó un comentario.Gregg W.
La persona que me atendiÃ³ fue muy grosera y nada amable.La razÃ³n es que no hablo mucho inglÃ©s y me tratÃ³ muy despota.. La locaciÃ³n es en la 2201 y 6 stree.87102 ..nada que ver con la locaciÃ³n de la coors..ellos si son muy amables..Gracias por su ayuda..La aprecio de verdad..😔😔😔😉😜Maria R.
Everything went very smoothly and it was very convenient.teresa S.
El cliente no dejó un comentario.John L.
Great customer service, thank you for helping me out with the pick-up.Thomas B.
El cliente no dejó un comentario.augustus S.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Gary P.
The tie down bars in the trailer were broken multiple places. It would have been helpful if someone mentioned that that only string can be used to secure the items and bungee cords.Becky K.
El cliente no dejó un comentario.Clay M.
El cliente no dejó un comentario.Thomas H.
El cliente no dejó un comentario.Orren F.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.elizabeth s. | Overall Experience
El cliente no dejó un comentario.michael W.
El cliente no dejó un comentario.Benjamin A.
El cliente no dejó un comentario.Johannah Y.
El cliente no dejó un comentario.Colonel S.
No changes needed, everything went great.Daniel C.
I arrived and promptly greeted. The trailer was ready and equipment was safety checked before I left the property. I am a loyal U HAUL customer and I have rented equipment from this location several times. ANTHONY J.
Great service, answered all questions promptly , welcoming staffRomeo F.
Quick, easy and great rates.MANUEL H.
I worked for U-Haul 20 yrs ago and I was impressed with the equipment upgrades. Then new spring spring release coupler vs the old square screw nut is a major safety improvement! the grease zerk fittings on the pivot point on the to dolly is a huge plus from a pm standpoint. Bright LED tail lights is another huge safety upgrade. I was super impressed with the ratchet straps and the ease of sliding into position. Very well maintained equipment. Top all of that off with a staff that was on the ball to get me in and out with a fast professional experience. The staff for 08/07/22 was awesome to work with!!!!!Timothy J.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Brittney A.
Great serviceJasmine B.
Great customer service. They were very helpful and did everything they could to help.jasmine b. | First Impressions
Staff was friendly and very courteous.Jose L.
Was very pleased with servicesshelly c. | First Impressions
Efficient and friendly folks... even at 7am. :-)Elizabeth C.
I booked a dolly / two wheeler on line and they did not have any. Made moving very difficult, time consuking, and painful. Pretty sure you all can afford to buy more.Dan S.
El cliente no dejó un comentario.Samuel F. | Overall Experience
Unit made loud noiseDebbie T.
This location was excellent they helped out after the location off of atrisco was rude and very unhelpful. I had just finished doing a almost 10 hour drive from Dallas to Albuquerque. I arrived at the Atrisco location to do my free 30 day storage I had previously reserved. I was greeted by a man who looked like I had disturbed him from some administrative task he was working on. I told him I was there to rent a storage he asked how big was the truck I was in I said 15ft. The man then said I only have one 10x10 left and at that time I said I have a reservation already he said ok and pulled up my info and said it was going to be $146 for the storage. I then asked what happened to the 30 day free I was told I would receive. He then went to tell me that it was at his discretion to do that when he is over 90% occupation. I asked how is that even fair when this was offered to begin with this is like a bait and switch there is nothing anywhere saying that this was a discretionary option. The guy said this is what he was told he could do by his manager. The guy then asked what are you going to do and I said I would just go somewhere else. I called the call center number and after waiting on hold for about 30 minutes they were able to direct me to a location further down the road that helped. I hope the other guy gets a new attitude and learns how to better take care of his customers like the lady at the Rio Rancho location. I also suggest if U-Haul is going to allow bait and switch tactics for their storage units that they put it in writing somewhere.Joe H. | First Impressions
El cliente no dejó un comentario.Michael S.
Great serviceDonald B.
El cliente no dejó un comentario.Rafael P.
El cliente no dejó un comentario.jorge P.
El cliente no dejó un comentario.Suzanne R. | Overall Experience
El cliente no dejó un comentario.Andreas S.
They were Great.James K.
I reserved a cargo van online for 12:00pm-6:00pm. When I got the uhaul location there were system issues within the app and in store. I didn't leave the location until 12:50pm. Almost an hour later. Having a late departure time from the uhaul store caused a cascading effect on my day. I figured the uhaul location would've understood that. So it caused me to be equally late to drop off. About 6:25pm pm I received a phone call from a uhaul representative and they asked me in a very condescending tone and rude way, â€œWe're checking on the cargo van you said you'd have back by 6:00pm.â€ I explained I was on the way and was going to be there shortly. This store will likely not be recommended my new to my friends and family. Due to Uhauls internal problems I was still assumed to be back by the scheduled time. After spending over 45 minutes initially just to get what I reserved.Tacanunpa B.
El cliente no dejó un comentario.robert D.
Efficient, friendly, professionalMarcus C.
Very well managed would recommend to everyone!!!EDWARD J. | Overall Experience
Professional and courteousTom S.
The in person customer service was excellent. But the self return was a bit difficult but our son helped us. If somehow returning the rental truck would be a bit easier for older adults especially when Uhaul.com told us to wait 45-50 minutes before a customer representative could help us.Wilbert O.
El cliente no dejó un comentario.teri A.
El cliente no dejó un comentario.MICHAEL F.
El cliente no dejó un comentario.Mitchell S.
El cliente no dejó un comentario.Dean V.
El cliente no dejó un comentario.Beverly S.
Awesome service. Everyone went above and beyond to help us- even offering used free boxes. Thank you so much.Ann E.
Awesome folks.Marti S.
Only problem is the sand that blows under the door and into the unit.sheryl r. | Overall Experience
El cliente no dejó un comentario.Dennis F.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.Carrey R. | Overall Experience
El cliente no dejó un comentario.Raymond R.
El cliente no dejó un comentario.janet h. | First Impressions
No comments on improving anything. I rented from the Rio rancho facility. Everyone from the get go, was Outstanding. ( across from Intel) starting 1st with csr, Wade at the Enchanted hills location. He sent me over to Stephen, who is at the Rio rancho store. On my return yesterday, Carlos Gomez did Outstanding. YOU ALL, ARE AWESOME, GOD BLESS YOU, ALL. CONTINUE GIVING GREAT CUSTOMER SERVICE.Miguel R.
El cliente no dejó un comentario.Gerald S.
The personnel at this location immediately replace the windshield wipers before we even told them they were in ill repair. They also cleaned the windshield. Very courteous staff.Candace H.
El cliente no dejó un comentario.Wayne Wesley J.
El cliente no dejó un comentario.Wayne Wesley J.
Always excellent service and friendly atmosphere 👌stewart B.
El cliente no dejó un comentario.sonya M.
Customer service was excellent. Equipment was in excellent shape. Will definitely be back in the futurePat G.
I rented the uhaul from customer service. I called 3 times to correct my order and it still wasn't correct. I brought my dad in to tell them I was paying but dad was driving. They took his ID and everything but my paperwork still had me as the authorized driver. Customer service and this location could improve in paying attention to detail. Otherwise it was a great experience, the guy who helped us was friendly and helpful and we were very happy with the equipment.Allison K.
I believe her name was Catherine. She was very kind and helpful.Denise G.
A very friendly and professionally run office.William S. | First Impressions
El cliente no dejó un comentario.David L.
Nothing; they were excellent in every respect.William S.
went to address where reservation notice said to go. Upon arrival, they said i had to go to another location...I asked the person there to punch in exactly where i am suppose to pick up trailer. Got to that location ( it was either SW or NW) and they said i needed to go to NW ( could be Vs Verus) Upon arrival to 3rd location, after waiting 30 minutes, they informed me that yes I had reservations at that location, 20 Minutes later they informed me the trailer i had reserved was stolen, and they had no other unit available. Finally they found one on the other end of town, so at my 4th visit to uhaul dealers i got the trailer. One of the locations said they would credit my card $50 . Have not verified yet, but $50 hardly covers my cost.RANDY B.
El cliente no dejó un comentario.mariah s. | First Impressions
El cliente no dejó un comentario.Kenneth B. | Overall Experience
Chelsea is an asset to the company. She has great customer service and runs her business phenomenally.FAITH M. | Overall Experience
The staff was friendly, professional and tried to accommodate every need. CONCERN: The computer system was slow and continually faulting or slow to respond. Highly recommend that the U-Haul company provide a more efficient system to their dealers. Experienced this with all four of the locations I worked with in the last 14 to 15 months.WESLEY S. | First Impressions
El cliente no dejó un comentario.mary s. | First Impressions
El cliente no dejó un comentario.LAURA P. | Online Move In
El cliente no dejó un comentario.GARY H. | Overall Experience
El cliente no dejó un comentario.MARGARET F. | Overall Experience
El cliente no dejó un comentario.KURT G. | Overall Experience
El cliente no dejó un comentario.Robert T. | Overall Experience
El cliente no dejó un comentario.Mercedes w. | First Impressions
El cliente no dejó un comentario.Zachary G. | Overall Experience
El cliente no dejó un comentario.JERRY V. | Overall Experience
Very courteous friendly knowledgeable staff and I'm very clean facilityRichard J. | First Impressions
El cliente no dejó un comentario.MYRIAM D. | Overall Experience
El cliente no dejó un comentario.Arturo S. | First Impressions
The facility is very clean, however he ice buildup at the entrance to the storage unit was hazardous, especially while carrying boxes.Michael A. | First Impressions
El cliente no dejó un comentario.jonas d. | First Impressions
Everything was great. They went above and beyond to help us unload into the storage. ¡Gracias!Tammy O. | First Impressions
When we 1st moved back to Rio Rancho back in September we were faced with a few issues concerning Uhaul. But Racer who works there quickly and effectively solved the problem and more than made up for it. We were very pleased with not only Racer but the whole staff at Uhaul. Thanks for everything! We give you guys a 5 star rating ND 2 thumbs up . Merry Christmas and a a Happy New Year.WADE P. | Overall Experience
El cliente no dejó un comentario.Mara C. | First Impressions
The staff were always very helpful and super nice. I appreciated the fact that you were open 7 days a week.Clint W. | Overall Experience
Chelsea was very helpful and friendly.SHEREE V. | First Impressions
Debbie is excellent.sheryl r. | First Impressions
El cliente no dejó un comentario.valerie B. | First Impressions
Front desk staff is lovely and its clear they all work hardCasandra P. | First Impressions
Staff was always friendly and helpful. Very competent in their duties.karl t. | Overall Experience
El cliente no dejó un comentario.Nicholas M. | Overall Experience
The woman who assisted me was particularly friendly and helpful.Kat B. | First Impressions
The staff was very helpful and understanding of my needs during my move. They went above and beyond to assist me during that time, Highly recommend the service. GraciasCorrado R. | Overall Experience
Never had any issues with storage and everyone was super friendly!Dana H. | Overall Experience
Lighting inside the storage unit would be most helpful.Wayne H. | Overall Experience
Debbie was very helpful and knowledgeable and gave excellent attention and customer serviceJeffrey K. | Overall Experience
El cliente no dejó un comentario.Lydia A. | Overall Experience
The entire staff was very helpful and easy to speak with. ¡Gracias!JEFF A. | Overall Experience
Idiots working there, including the manager. We reserved a 5x5x10 spot, went in and took 20 minutes to complete the required documentation and had to give it to the guy Rey. No idea what he typed into the computer the first time. Then we go to our assigned unit and it has a lock on it. I call the office and the manager ask me if I was behind on my payments????From paying you the monthly fee and a lock until I drove to the unit somehow I got behind???100% idiots and I know there are smarter people at home drawing Biden's unemployment checks so you don't have a lot of choice for smart peopleKenneth B. | First Impressions
El cliente no dejó un comentario.Daryl F. | Overall Experience
El cliente no dejó un comentario.ANGELA M. | First Impressions
Thank you for supporting our BSA Scouts Troop 417OSCAR S. | First Impressions
Great experienceFRY S. | First Impressions
misleading 5x10x12 where 12 foot is the height. whocan stack to 12 foot? also had a mouse trap device in the unit which was grosslinda v. | Overall Experience
Debbie and Chelsee were the best customer service we have ever had. So kind and helpful in every way. Hang onto these 2 incredible ladies.They both are smart and hard working. Made it so easy for us! Thank you!!kimberly c. | First Impressions
El cliente no dejó un comentario.brandon b. | First Impressions
Customer service was great! Friendly staff!!Travis S. | Overall Experience
El cliente no dejó un comentario.YANIDA G. | First Impressions
El cliente no dejó un comentario.Robert H. | First Impressions
El cliente no dejó un comentario.Rich R. | Overall Experience
El cliente no dejó un comentario.Timothy H. | First Impressions
Could not ask for anything better.John M. | Overall Experience
El cliente no dejó un comentario.Joseph P. | Overall Experience
El cliente no dejó un comentario.andrea y. | Overall Experience
Excellent security - plus Clean - plus limited access - plus Turned unit in with the major amount of month left - no refund - super major minus when I had rented for over a year. Takes overall rating way down and I will relate that to anyone needing storage - could have been excellent.Ellis W. | Overall Experience
El cliente no dejó un comentario.Joseph P. | First Impressions
El cliente no dejó un comentario.DONALD T. | Overall Experience
All I gotta say is the staff has gone above and beyond to help me although I couldn't pay for my storage they still went above and BEYOND they were kind enough to ask the people who bought my storage when it got auctioned if they could return my baby pictures and important papers and they did. THANK YOU YOU ALL ESPECIALLY THE UHAUL STAFF & GOD BLESS.julisa g. | Overall Experience
El cliente no dejó un comentario.Tenille A. | Overall Experience
It was very stressful using uhaul for our move. Wouldn't recommendPamela E. | First Impressions
El cliente no dejó un comentario.ralph b. | Overall Experience
very pleased!!!kathleen b. | Overall Experience
We stored our items here for 7 months and was very impressed with this facility. The staff were all very helpful and friendly from the time we moved in, until the time we moved everything out. Best storage facility we ever used. We will definitely come back if we need to store our stuff again.I did not get the names of everyone who helped us, but everyone we met were exceptional.Louise C. | Overall Experience
Only problem we had was it wouldn't let us upload pictures to check out via the uhaul app. This meant we couldn't do contact- less check out, but the employee in the office who helped us was friendly and very helpful.Kam B. | Overall Experience
Don’t know the name of the kid that helped us but he was freaking awesomeJoseph P. | First Impressions
El cliente no dejó un comentario.Michael T. | First Impressions
I didn't realize when i rented the new unit, that it was in the back. The guy who helped me Nathan, really wasn't helpful as in regards to many different things, the GM there is fantastic. If I have to deal with again, ill wait till I talk to the GM to move me in.Marc S. | Online Move In
El cliente no dejó un comentario.Kara R. | Overall Experience
El cliente no dejó un comentario.Orren F. | First Impressions
El cliente no dejó un comentario.gwen h. | Overall Experience
El cliente no dejó un comentario.michael K. | First Impressions
El cliente no dejó un comentario.Judith S. | Overall Experience
Very friendly staff and easy to get in and out to sort things. Great added bonus to moving, it helps ease the transfer from one home to another with the storage space.Esther B. | Overall Experience
great, everything great.Esther B. | First Impressions
El cliente no dejó un comentario.levi a. | Overall Experience
Didn’t want to give me a break when I was laid off so I moved to a cheaper storagejoseph s. | Overall Experience
Great experience no complaints very professional and helpful ...I like the fact that I was Acknowledged and that I would be tended to shortly. Manager on duty was hands-on tending to customers and making sure the staff was well-informed. When the manager did not have an answer she was ready to get one from other resources whether it be on her computer or on the phone. That was by definition A leader taking charge helping her staff as well as the customers. I also have to mention the woman tending to the storage area, every time I was there she was always busy cleaning and just being pleasant to the customers . U-Haul is very fortunate.Richard F. | Overall Experience
Chelsea at U-Haul Moving & Storage at Rio Rancho was great. She went above and beyond to assist with our storage needs.scott h. | First Impressions
El cliente no dejó un comentario.CARMELLA R. | First Impressions
El cliente no dejó un comentario.Stephen M. | First Impressions
This facility is clean, well stocked with products needed, the staff are helpful and friendly, and it is very secure.Alicia F. | Overall Experience
Great customer service!AARON R. | Overall Experience
Very well run gived MISS Chelsie manager a raiseruth h. | Overall Experience
El cliente no dejó un comentario.miriam f. | Overall Experience
Did not like being forced Dolly and pads because they were in the entrance of the truck. Also did not like that I had to buy a new kind of lock because my big Master Lock was not good enough because it wasn't round. I also one week before picking up my truck had to change sizes I called the 800 number and was told no problem upon arriving to pick up my truck I was told that I could not have the larger truck for the date needed. I had to either take the smaller truck for date scheduled or return bigger truck early basically take it or leave it. 800 number need to communicate with local staff.Michael V. | First Impressions
The GM made it very easy to move in. The guy who was on was also very helpfulCorrado R. | First Impressions
El cliente no dejó un comentario.Juan C. | Overall Experience
El cliente no dejó un comentario.scott m. | Overall Experience
Helpful employees.Vicki Jo T. | First Impressions
El cliente no dejó un comentario.PAUL B. | Overall Experience
Very satisfied with facility.Robert F. | Overall Experience
Always helpful!RICHARD H. | Overall Experience
Great service fast and friendlycory t. | First Impressions
¡Gracias!Amanda P. | Overall Experience
Okterry o. | Overall Experience
The best uhaul facility I have ever used. Staff is friendly and helpful, storage units are clean and fairly priced. Would highly recommend this location.Cindy L. | Overall Experience
Very pleased with the facility.Eric S. | Overall Experience
Staff was great and the facility was very clean. Units were in great shape.Joshua M. | Overall Experience
The General Manager, Chellsie Lucier, is a Very Knowledgeable, Professional, and Caring Manager who ensures all Customers Concerns are taken care of. The Facility was Very Clean and Organized.Tobias B. | First Impressions
Friendly and helpfulCelia P. | Overall Experience
Great servicePAUL B. | First Impressions
Wonderful Experience!!!Daniel W. | First Impressions
This storage helped and ensure my stuff was safe I used them for a year. Thank you U haul.terri k. | Overall Experience
Always have a good experience when using them!! All there very friendly and courteous.Christine F. | Overall Experience
The staff was very helpful and attentive And the process was incredibly smooth and efficient. I had one issue with the online and email rent notifications that was avoidable but otherwise no issues.Miguel L. | Overall Experience