Comentarios de los clientes para U-Haul Moving & Storage at Rio Rancho

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Rio Rancho

Clasificación general:

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Louise C. | Overall Experience |
Clasificación:

We stored our items here for 7 months and was very impressed with this facility. The staff were all very helpful and friendly from the time we moved in, until the time we moved everything out. Best storage facility we ever used. We will definitely come back if we need to store our stuff again.I did not get the names of everyone who helped us, but everyone we met were exceptional.

Gary F.
Clasificación:

El cliente no dejó un comentario.

Louise C.
Clasificación:

The staff were very efficient and very friendly. I really like this UHaul location. We had our stuff stored there too for several months.

thomas M.
Clasificación:

El cliente no dejó un comentario.

Kam B. | Overall Experience |
Clasificación:

Only problem we had was it wouldn't let us upload pictures to check out via the uhaul app. This meant we couldn't do contact- less check out, but the employee in the office who helped us was friendly and very helpful.

Jose G.
Clasificación:

Very professional stuff thank you

MICHAEL EDWIN A.
Clasificación:

El cliente no dejó un comentario.

Joseph P. | First Impressions |
Clasificación:

Don’t know the name of the kid that helped us but he was freaking awesome

Michael T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Danny P.
Clasificación:

Your Staff was well organized and professional thanks

Cecilia C.
Clasificación:

The drop off option after hours was easy and safe. Thank you!

LYNN P.
Clasificación:

El cliente no dejó un comentario.

Marc S. | Online Move In |
Clasificación:

I didn’t realize when i rented the new unit, that it was in the back. The guy who helped me Nathan, really wasn’t helpful as in regards to many different things, the GM there is fantastic. If I have to deal with again, ill wait till I talk to the GM to move me in.

Raymond M.
Clasificación:

Interior of trailer needed sweeping or hosing....

Samuel N.
Clasificación:

Everyone was nice and made the process quick and easy.

Manuel T.
Clasificación:

Keep on doing what your doing!

Marilyn W.
Clasificación:

I had great customer service and the box truck worked out great. Thanks!

NANCY C.
Clasificación:

The young woman helping me was great! She even went out and hooked up the trailer for me.

Leah C.
Clasificación:

You can fire the management and train your employees right. This store is nothing but liars and con artists. They know only how to bait and switch. I'll drive into Albuquerque for a Penske truck before I ever use Uhaul again because of this store.

Arlin G.
Clasificación:

El cliente no dejó un comentario.

Chris C.
Clasificación:

Efficient and helpful and professional. I will use this location again.

Renee S.
Clasificación:

El cliente no dejó un comentario.

Dale S.
Clasificación:

Drip off location had late operating hours maki g it easy to return the rental unit. Personnel were friendly, courteous and very helpful. Store was very neat and clean.

Rodney A.
Clasificación:

El cliente no dejó un comentario.

Rashid A.
Clasificación:

Great experience

Michael L.
Clasificación:

always great service

HOLIDAY A S.
Clasificación:

El cliente no dejó un comentario.

Maximilliano R.
Clasificación:

Made it easy..

Kara R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TISHA J.
Clasificación:

Had to call multiple times to get the return receipt mailed to me. Overall, truck did well on the trip, but customer service was lacking in several areas.

Patrick K.
Clasificación:

Everything was great!

Nancy R.
Clasificación:

El cliente no dejó un comentario.

Catherine B.
Clasificación:

El cliente no dejó un comentario.

Thomas J.
Clasificación:

This location's staff was extremely friendly and helpful.

William V.
Clasificación:

Very efficient

Judy A.
Clasificación:

The staff were polite, respectful, helpful, professional... I rented from them several times this past month because this move was a little crazy! Using another location may have been easier and cheaper on the last couple of reservations, but the great service was worth paying a little more... you just don't find many friendly and helpful people anymore so I am willing to pay more and drive further to have a smiling face!

Orren F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Shae D.
Clasificación:

the computer system was excessively slow

gwen h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Herbert B.
Clasificación:

El cliente no dejó un comentario.

Bruce S.
Clasificación:

El cliente no dejó un comentario.

Valerie G.
Clasificación:

El cliente no dejó un comentario.

Alfred C.
Clasificación:

Fast service and courteous staff.

Christopher L.
Clasificación:

Since I had a blowout, maybe just ensuring tires are maintained. The road side was quick, professional and courteous. Despite the blowout, I really can't complain anything. Tires Blow out.

Timothy A.
Clasificación:

El cliente no dejó un comentario.

Mark A.
Clasificación:

El cliente no dejó un comentario.

Judith W.
Clasificación:

El cliente no dejó un comentario.

Rosalita W.
Clasificación:

Customer service lady upon checkout was extreme helpful. The After hours check-in process was too detailed and as a single woman I don't like the fact that I had to stand around outside my myself needing to take pictures at night. I didn't finish the checkout process b/c of this.

Jeffrey B.
Clasificación:

This is a five star staff. Don't change a thing.

Todd W.
Clasificación:

El cliente no dejó un comentario.

Alexander L.
Clasificación:

Great customer service and personality all around. Top notch professionalism.

Janet C.
Clasificación:

El cliente no dejó un comentario.

rose J.
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All of the men and women went out of their way to help me feel comfortable. I enjoyed coming in to pay my rent just to see them. Thank you, a more than pleased customer.

MICHAEL A M.
Clasificación:

El cliente no dejó un comentario.

Kevin S.
Clasificación:

El cliente no dejó un comentario.

George H.
Clasificación:

Provide clear contact information for the center. I needed to extend my rental one day. My previous experience (2 rentals within the last 2 months) trying to call the facility resulted in my call going to corporate, where I waited well over 30 minutes for someone to answer the phone. This time I tried an email, only it apparently went to corporate AGAIN, and resulted in no response whatsoever from corporate. Naturally this facility never received any notification. You need to have a more responsive communication system. If you are not going to respond to emails, stop providing that as a means of communication. It just frustrates people. I realize nothing is going to change because of my comment but I now know NOT to try communicating with U-Haul corporate since there is an interminable wait to talk to an actual person and the email route is totally ignored.

michael K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

El cliente no dejó un comentario.

Paul R.
Clasificación:

Rental was dirty, had missing gas cap. I was told they would credit me some of the rental. Place was nice, people were nice. Only the equipment was not cleaned, rep had to clean windshield and find gas cap.

Damacio U.
Clasificación:

El cliente no dejó un comentario.

Michael A.
Clasificación:

Free coffee

Clifford C.
Clasificación:

This is the only uhaul I go to. Chelsea is a great manager

Michael S.
Clasificación:

El cliente no dejó un comentario.

William C.
Clasificación:

When calling the local affiliated phone number several times, it defaults to what seems to be the corporate wide automated phone systems. For both the U-Haul nation wide customer service and the local phone number, was on 'hold' forever. Finally gave up. I know that with Covid, some companies have reduce straffs, but the hold time was excessive. Otherwise, the pick-up was fast, easy, and the gent there was very professional and helpful.

Garth R.
Clasificación:

Very friendly staff.

Karen N.
Clasificación:

El cliente no dejó un comentario.

Jessica W.
Clasificación:

El cliente no dejó un comentario.

JAMES T.
Clasificación:

El cliente no dejó un comentario.

Scott P.
Clasificación:

Every vehicle you rent should have cruise control. It was an unpleasant surprise to get in a truck for a cross country trip w/o cruise. The truck was clean and ran great, but the lack of cruise made the trip that much longer. It is 2020 after all and cruise is not new.

Miguel R.
Clasificación:

El cliente no dejó un comentario.

HOLLY D.
Clasificación:

The whole moving process was easy and streamlined from the planning precalls, to the online registration, to accommodating parking my car where it could be monitored. I can't conceive of any improvements.

Patrick H.
Clasificación:

El cliente no dejó un comentario.

Scott P.
Clasificación:

Super friendly staff and super efficient drop off process. These guys were all over it, Drop off took all of 5 minutes.

LATREICE G.
Clasificación:

I scheduled a 26' truck far in advance and was informed the truck would be ready to roll on time. A few days prior to my move date, I was informed that I would have to trek several miles across town to pick up the truck which had 1/4 tank of gas and was quoted a totally different price for the move.

ALEX S.
Clasificación:

El cliente no dejó un comentario.

Randy G.
Clasificación:

Friendly and helpful staff. Keep up the good work. Thank you

janice B.
Clasificación:

El cliente no dejó un comentario.

Robert K.
Clasificación:

El cliente no dejó un comentario.

Scott M.
Clasificación:

Great service, wonderful people, I keep coming back!

WILLIAM H.
Clasificación:

El cliente no dejó un comentario.

Judith S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joseph E.
Clasificación:

El cliente no dejó un comentario.

Ray V.
Clasificación:

El cliente no dejó un comentario.

Dale G.
Clasificación:

El cliente no dejó un comentario.

Matthew S.
Clasificación:

Not sure if it was the time I went only one person there and he was busy. He was doing his best. Perhaps hire another person

Eileen N.
Clasificación:

El cliente no dejó un comentario.

Christopher G.
Clasificación:

El cliente no dejó un comentario.

Michael R.
Clasificación:

o Trailer had dirt and and sand in bed and sand on the fenders, I would not care but I am expected to return it clean. o Chellsie at the Rio Rancho Location was very quick, attentive and knowledgeable.

Terri W.
Clasificación:

El cliente no dejó un comentario.

Kenneth T.
Clasificación:

El cliente no dejó un comentario.

Kyle Z.
Clasificación:

The policy requiring space in the back of the truck to be occupied by furniture pads and a dolly that I didn't want or use is annoying and insulting.

Roderick F.
Clasificación:

El cliente no dejó un comentario.

THOMAS C.
Clasificación:

I rented a 20 foot truck and a car transport trailer for 12:00. When I arrived at 11:50 the truck was ready with the transport attached. The office employee went over the contract and explained some safety issues, not much more needs to be done to improve the process.

Ginger D.
Clasificación:

The truck was clean but needs to be retired. Front end is bad & has a leak. Please do something about this truck before renting again.

SHARON DVONNE S.
Clasificación:

Friendly customer service. Quick pickup and return.

Alfred C.
Clasificación:

Staff were friendly and helpful. The process to get the rental was quick and easy. The return process was painless.

Laura F.
Clasificación:

Cannot think of anything right now. Excellent Service!!

Luciana C.
Clasificación:

El cliente no dejó un comentario.

JERRY W P.
Clasificación:

El cliente no dejó un comentario.

Chris G.
Clasificación:

El cliente no dejó un comentario.

Edward D.
Clasificación:

I rented 2 motorcycle trailets in last 3 months both times the employees were very courteous and the trailets very clean .very happy with u haul.

Dwaine D.
Clasificación:

El cliente no dejó un comentario.

Julie T.
Clasificación:

El cliente no dejó un comentario.

Mauro B.
Clasificación:

El cliente no dejó un comentario.

Lorraine R.
Clasificación:

Great customer service

Michael T.
Clasificación:

We reserved a 26 foot truck and were called the day before and told they didn't have one and substituted a”20” foot truck and a 6x12 foot trailer. No where near as much room and ended up having to pack my own truck and trailer also.

Adam K.
Clasificación:

Staff here was excellent!

ROBIN B.
Clasificación:

Quick and employees we very informative.. the simplest part of my move

Larry M.
Clasificación:

El cliente no dejó un comentario.

Russell J.
Clasificación:

N/A

Esther B. | Overall Experience |
Clasificación:

Very friendly staff and easy to get in and out to sort things. Great added bonus to moving, it helps ease the transfer from one home to another with the storage space.

Esther B. | First Impressions |
Clasificación:

great, everything great.

levi a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

joseph s. | Overall Experience |
Clasificación:

Didn’t want to give me a break when I was laid off so I moved to a cheaper storage

Richard F. | Overall Experience |
Clasificación:

Great experience no complaints very professional and helpful ...I like the fact that I was Acknowledged and that I would be tended to shortly. Manager on duty was hands-on tending to customers and making sure the staff was well-informed. When the manager did not have an answer she was ready to get one from other resources whether it be on her computer or on the phone. That was by definition A leader taking charge helping her staff as well as the customers. I also have to mention the woman tending to the storage area, every time I was there she was always busy cleaning and just being pleasant to the customers . U-Haul is very fortunate.

scott h. | First Impressions |
Clasificación:

Chelsea at U-Haul Moving & Storage at Rio Rancho was great. She went above and beyond to assist with our storage needs.

CARMELLA R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stephen M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Alicia F. | Overall Experience |
Clasificación:

This facility is clean, well stocked with products needed, the staff are helpful and friendly, and it is very secure.

AARON R. | Overall Experience |
Clasificación:

Great customer service!

ruth h. | Overall Experience |
Clasificación:

Very well run gived MISS Chelsie manager a raise

miriam f. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael V. | First Impressions |
Clasificación:

Did not like being forced Dolly and pads because they were in the entrance of the truck. Also did not like that I had to buy a new kind of lock because my big Master Lock was not good enough because it wasn't round. I also one week before picking up my truck had to change sizes I called the 800 number and was told no problem upon arriving to pick up my truck I was told that I could not have the larger truck for the date needed. I had to either take the smaller truck for date scheduled or return bigger truck early basically take it or leave it. 800 number need to communicate with local staff.

Marc S. | First Impressions |
Clasificación:

The GM made it very easy to move in. The guy who was on was also very helpful

Juan C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

scott m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Vicki Jo T. | First Impressions |
Clasificación:

Helpful employees.

PAUL B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert F. | Overall Experience |
Clasificación:

Very satisfied with facility.

RICHARD H. | Overall Experience |
Clasificación:

Always helpful!

cory t. | First Impressions |
Clasificación:

Great service fast and friendly

Amanda P. | Overall Experience |
Clasificación:

Thanks!

terry o. | Overall Experience |
Clasificación:

Ok

Cindy L. | Overall Experience |
Clasificación:

The best uhaul facility I have ever used. Staff is friendly and helpful, storage units are clean and fairly priced. Would highly recommend this location.

Eric S. | Overall Experience |
Clasificación:

Very pleased with the facility.

Joshua M. | Overall Experience |
Clasificación:

Staff was great and the facility was very clean. Units were in great shape.

Tobias B. | First Impressions |
Clasificación:

The General Manager, Chellsie Lucier, is a Very Knowledgeable, Professional, and Caring Manager who ensures all Customers Concerns are taken care of. The Facility was Very Clean and Organized.

Celia P. | Overall Experience |
Clasificación:

Friendly and helpful

PAUL B. | First Impressions |
Clasificación:

Great service

Daniel W. | First Impressions |
Clasificación:

Wonderful Experience!!!

terri k. | Overall Experience |
Clasificación:

This storage helped and ensure my stuff was safe I used them for a year. Thank you U haul.

Christine F. | Overall Experience |
Clasificación:

Always have a good experience when using them!! All there very friendly and courteous.

Miguel L. | Overall Experience |
Clasificación:

The staff was very helpful and attentive And the process was incredibly smooth and efficient. I had one issue with the online and email rent notifications that was avoidable but otherwise no issues.

terry o. | First Impressions |
Clasificación:

Wish you had a veteran appreciation

nancy d. | Overall Experience |
Clasificación:

Was just right for our storage needs.

karen lee d. | Overall Experience |
Clasificación:

They are always awesome....would definitely recommend!!

Thomas N. | Overall Experience |
Clasificación:

Excellent service, freindly staff very pleased

Miguel L. | First Impressions |
Clasificación:

Easy and affordable

Kirk H. | Overall Experience |
Clasificación:

Na

scott m. | Overall Experience |
Clasificación:

Thanks!

belda a. | Overall Experience |
Clasificación:

Very pleased with service!

john g. | Overall Experience |
Clasificación:

This was a very nice and well maintained storage facility! The staff was great and helpful!

Aaron V. | Overall Experience |
Clasificación:

Staff was very friendly and accommodating to our needs. Very reasonable rates and no concerns with security of our valuables.

Sean R. | First Impressions |
Clasificación:

A quick and smooth process. Friendly and efficient staff. Clean storage unit. Very happy with our choice of facility

JOSEPH H. | First Impressions |
Clasificación:

Responsibility to load vehicle on the auto hauler was trust upon me they didn’t want to be liable??? Was penalized for drop off at wrong location I clearly told them where I was going. Not good!

alfred p. | Overall Experience |
Clasificación:

Great customer service, very friendly and helpful staff.

Jon C. | Overall Experience |
Clasificación:

Efficient place would recommend

Cindy H. | Overall Experience |
Clasificación:

very helpful and friendly

alfred p. | First Impressions |
Clasificación:

I needed storage until I could find a place to live and they had many selections that suited my needs. Thanks U-Haul!

alyssa m G. | Overall Experience |
Clasificación:

the staff was very helpful and the unit was clean.

Cindy H. | First Impressions |
Clasificación:

very friendly and effecient

Rich R. | First Impressions |
Clasificación:

The young lady that helped me was very sweet and pleasant to work with, everything went well. Thanks Rich

ELSIE B. | Overall Experience |
Clasificación:

Staff was very friendly.

elizabeth w. | Overall Experience |
Clasificación:

The staff at this facility were always sweet and helpful. Really far above average customer service. The facility was clean, safe, and well lit. Quite satisfied.

Geroge M. | Overall Experience |
Clasificación:

I'm not just saying this.....the staff was really friendly, helpful and professional. George Maxwell

Wayne H. | Reservation |
Clasificación:

Great staff! 😊 Thank you!

ronald m. | Reservation |
Clasificación:

Awesome customer service!

Mary G. | Overall Experience |
Clasificación:

Customer service seems like a lost art, but not here. These people rock! They have the best people working at U-Haul! Hands down.

Jeffrey M. | Overall Experience |
Clasificación:

Good place

Jeffrey M. | Reservation |
Clasificación:

All was good.

Janice B. | Reservation |
Clasificación:

Staff was professional and courteous. They were great!

Joe J. | Overall Experience |
Clasificación:

Good people and very professional. Highly recommend both storage and truck rental from this location!

Gregory M. | Overall Experience |
Clasificación:

Nice place. Never had any problems.

Jennifer B. | Reservation |
Clasificación:

It was a great experience. Very helpful and friendly staff!

Frank S A. | Reservation |
Clasificación:

Highly responsive and efficient. Professional and courteous.

matt w. | Overall Experience |
Clasificación:

no comment.

Walter F. | Overall Experience |
Clasificación:

As Marked above==EXCELLENT

anna lund m. | Overall Experience |
Clasificación:

Courtney (?) gave me a courtesy reminder call 48 hours ahead of the day and time I was due to pick up a truck and auto transport dollie, which was greatly appreciated!!

Dominic G. | Reservation |
Clasificación:

great

Shelley S. | Overall Experience |
Clasificación:

The manager Josh went above and beyond to help me out with anything I needed and his employees were exceptional also, I will recommend this U-Haul rental and storage unit to anyone ☺

Justin W. | Overall Experience |
Clasificación:

Nice place.

Steven R. | Overall Experience |
Clasificación:

Very attentive staff and super helpful!!

beatriz g. | Overall Experience |
Clasificación:

Staff was helpful and unit was immediately available.

elizabeth a. | Overall Experience |
Clasificación:

Thank you for everything, the service is the best.

GWENDOLYN B. | Overall Experience |
Clasificación:

I had this storage unit for 11 years. I moved to Phoenix in 2007 and didn't have room for a few things. The people at this Uhaul store were friendly and helpful, and always courteous!

ann christine N. | Overall Experience |
Clasificación:

Very clean facility. I would definitely use them again.

James L J. | Overall Experience |
Clasificación:

Did not realize it was not a sealed unit. Had sand all over everything in storage. Should have told customers about sand blowing in so you could cover all of what is stored.

kristina s. | Overall Experience |
Clasificación:

I rented a storage unit for several months and I was very impressed with the staff and the awesome facility. I have also rented trucks and vans several time and was extremely pleased each time!

Tom/Judy H. | Overall Experience |
Clasificación:

We moved out on the morning of the 1sy pf May and the charged us for a full extra month. What a disgrace. It is unconscionable to charge us one months rent because we could not get out until the next

pamela l. | Overall Experience |
Clasificación:

.

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