Customer Reviews for U-Haul Moving & Storage at Research Park

329 comentarios

1294 Old Monrovia Rd   Huntsville, AL 35806

(256) 830-8115

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(256) 830-8115

1294 Old Monrovia Rd
Huntsville, AL 35806

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ivory I. 
Clasificación:
5.0

The counter representative was excellent! She is exactly who you would want as the public face of your company.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kwang Ok K. 
Clasificación:
5.0

plenty of available equipment...seems like some clerks were in training as others had to leave their customer to help with reservation questions at other terminals

Tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda M. 
Clasificación:
1.0

While the uhaul rep was very pleasant, she was not trained and lacked the physical strength required to safely mount and install the 6x12 trailer on my truck. I had to help her mount our trailer and also another customers who was picking up the large trailer. As a result of improper installation by the employee, my trailer dislodged on the interstate, 2 of the safety chains failed (also improperly installed), and the last emergency brake chain saved the trailer from freely rolling away from my moving truck. This could have killed me, other motorist and caused untold damage! I was able to stop the trailer and get to the side on interstate thank God! Please remember to independently check your trailer is tightened properly to your hitch ball and that the safety chains are attached properly. Don't trust the “trained” representative.

lawson A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Carin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chloe M.  |  Overall Experience 
Clasificación:
5.0

Jason Petty and the entire staff were amazing they were all so kind and knowledgeable on everything. The entire process was so easy and convenient. Despite having multiple customers the waiting process wasn't long at all.

Alecia P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Best U Haul facility I have ever been to and the manager Jason Petty was the great, he helped us with every step in our cross county move. Can't thank him enough

Bill Y.  |  Overall Experience 
Clasificación:
3.0

Could not get 24/7 truck share to work on the day of my reservation, had to come back the next day to pick up the truck. Though experience and customer service was great while I was there, I later realized I was charged double for my truck reservation. Closer attention must be paid, especially when dealing with someone else's time and money.

Aniya M. 
Clasificación:
3.0

I'm giving it 3 stars because the lady that helped me was rude and talked to me like I was stupid. like I didn't know what I was talking about, just because she couldn't find my reservation. Saying are you sure you pick the right location, and when I pulled my phone out to show her she sat there looking at me like I was crazy. The facility it self was nice and clean.

Takiya J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Blake E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lamar H. 
Clasificación:
4.0

The automatic lights did not come on when we accessed our newly rented unit. That's a security concern. The toilet needed cleaning.

Frances W.  |  First Impressions 
Clasificación:
5.0

Very nice facility except for the problem of people parking their cars in the spaces for uhaul trucks to load or unload

Edwin R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
1.0

Staff was incredibly rude, unhelpful, walked away for 20+ minutes while we were trying to pickup our reservation. Employee handling our pickup never made eye contact, just looked at the computer or away and mumbled. Likes to pickup and drop off keys took almost an hour with only a couple folks in line. Employees working the counters were very slow, unwilling to do anything. Will be taking our business elsewhere.

Allison C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Qwann W. 
Clasificación:
5.0

The guy on staff was really friendly and professional. He made the process really easy!

Jasmine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendon H. 
Clasificación:
4.0

The 4x8 trailer was VERY dirty inside. Dirt/soil from a previous rental was covering the floor. I spent about 20 minutes vacuuming in order to be able to use it. Also, there was a quarter-sized hole in the trailer floor. It did not create a big issue and the trailer functioned fine otherwise.

John K. 
Clasificación:
4.0

The young lady that provided the customer service during rental, pick up, and drop off was great! However, the young man that yelled at me when I parked the truck in the parking space that we picked the truck up from was very unprofessional. I did not realize I needed to park it where he was yelling at me to move it to. The young lady said it was ok and that she would move it for me. He yelled, " I wouldn't!" and walked out of the store. When I walked out, I let him know that I wasn't told where to return the truck. He continued to run his mouth.

STACY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
5.0

The men from 3 bros moving were very professional and polite. I would happily recommend them to a friend.

Hartley A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacy P.  |  Overall Experience 
Clasificación:
5.0

Really like this facility. Cache was fantastic. She is sweet as she can be. I like the convenience.

Kelley R. 
Clasificación:
5.0

The overall experience was excellent from start to finish. A well-oiled machine.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendall H. 
Clasificación:
1.0

Horrible, not only did they forget to check my U-Haul in and I also never got a receipt or anything. To top that off they even called the next morning saying they didn't have the U-Haul returned very extremely terrible service

Sarah B. 
Clasificación:
5.0

No issues - was in/out very fast this time

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna M. 
Clasificación:
5.0

Nicest uhaul place I have ever seen. Staff was excellent and courteous. Thought I might see an email from them on the return of my equipment. So far nothing. Is that on the location or uhaul that it didn't arrive in my inbox?

Keith H. 
Clasificación:
5.0

I was supposed to receive a $50 fuel reward for Uhaul cancelling my reservation thus messing up my entire move.

olivia S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Taelor T. 
Clasificación:
5.0

Fine job. Your computer and on line applications need work as they don't show that the data is being accepted

Terry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
3.0

Didn’t like that we paid for an entire month and couldn’t get the prorated back after turn in

WALTER J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric N. 
Clasificación:
5.0

Truck ran like a top and rode very smoothly.

Jerry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer m.  |  First Impressions 
Clasificación:
5.0

Very easy to return truck.

James H. 
Clasificación:
5.0

Staff was so nice and helpful

shane L. 
Clasificación:
2.0

Very unorganized. Staff did not communicate with each other. I believe I spoke with three different people told them we would be there on a specific day at a specific time, and when I arrived at that exact time everybody was surprised saying I was supposed to be there the day prior. They had put all of our boxes away and that caused a delay. I had hired movers for a certain amount of time and we had to go over the time because of U-Haul's mistake. The only person that knew how to operate the forklift was also operating the computer, she left a gentleman in charge of had not worked the front desk one day in his life and had no idea how to input customer information. Even after we had mail and I went back to check to see if everything was OK and found out Randy none of our information was saved in the system. Everything had to be redone. Then as we were unloading our queue boxes, we got a message from U-Haul saying if we did not respond to their message, our contract would be terminated. This is while we were standing on U-Haul property! It is a broken system that needs to be replaced. Moving is stressful enough we do not need any of these extra headaches.

brian a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilma B. 
Clasificación:
5.0

No comment.

Kelvin G. 
Clasificación:
5.0

All the staff were polite and professional. Jason explained all the sizes of units to me and I got exactly what I needed.

KEVIN J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kayla p.  |  First Impressions 
Clasificación:
5.0

Employee was extremely professional and well-knowledgeable with renting vehicles.

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deborah C. 
Clasificación:
5.0

The truck needed servicing . The vehicle shook if it went over 60-65 miles an hour.

George K. 
Clasificación:
1.0

The truck I received had a tire with a puncture in it. Thankfully I was able to get it changed before I got on the road. They double charged me for my trip it's been 7 days in and I have not gotten a refund.

Vickie K. 
Clasificación:
1.0

I was extremely disappointed in this service. The girl at the counter was sleeping, there was no assistance in locating/turning in our vehicle and blankets, and they were not responsive. Super disappointing.

Morgan U. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
1.0

Train your people.

Thomas D. 
Clasificación:
5.0

This is a busy unit that can use more qualified help.

Bill H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl H. 
Clasificación:
5.0

Nothing needed employees were very helpful energetic and very professional.

Pierre H. 
Clasificación:
1.0

We didn't get a chance to check in our vehicle. A soon as we parked and got ready to do the inspection. An employee ran out and took the keys and checked it in. Which was fine until I was charged almost $17 more by them putting down the tank was not full. I know it was we had just left the gas station to fill it up. Then there was a charge on my account for a utility dolly when I never got a utility dolly. This is the 2nd time I had issues with this location. Definitely will not be 3rd. Total rip-off. Couldn't get me with over mileage so the decided to rip me off with a gas charge. So sad and disappointed.

Acandias D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hollis J. 
Clasificación:
4.0

Could have been more friendly and helpful but, because it was close to closing time the guy really wasn't as helpful because he was ready to go.

CHANA MARISSA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Casey W. 
Clasificación:
5.0

Great customer service!

Leslie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody S. 
Clasificación:
5.0

All went well . Larger than expected so plenty of equipment and storage if needed.

Tom S. 
Clasificación:
5.0

I already recommended you to my daughter.she should be there in a month.

dorothy b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

Great selection of yrailor and truck sizes to choose from, and very friendly staff!

NIGEL F. 
Clasificación:
4.0

Had to wait a long time to get cleared to leave with the trailer.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria O. 
Clasificación:
5.0

El cliente no dejó un comentario.

brady a.  |  First Impressions 
Clasificación:
5.0

My only suggestion for the drop off/Storage location is to get vending machines for drinks. The staff was top notch.

Christian G. 
Clasificación:
5.0

Broken side panel inside 5x8 trailer on initial rental. Showed employee before leaving lot. Would need to check equipment more throughout before renting out.

Janet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M.  |  First Impressions 
Clasificación:
5.0

I rented a auto transport. I could not use it at all after paying for the transport. After getting the car loaded U could not get out of the car from front a back. There was a no refund to this. The only disappointment.

Dionka S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andre S.  |  Overall Experience 
Clasificación:
5.0

As busy as you are and as short on equipment there should be incentives for when equipment is returned early. I returned mine 2 days ahead of schedule. Robert Ruckman

Robert R. 
Clasificación:
4.0

El cliente no dejó un comentario.

kenya c.  |  Overall Experience 
Clasificación:
5.0

All the people I dealt with at the Huntsville UHAUL location were very helpful. The box was delivered with damage and UHAUL repaired it before sending it on to its final destination in Colorado. The staff were accommodating and receptive in every was

linda A. 
Clasificación:
3.0

30 minute wait at check-in. Employee (older man) just handed me the keys and said "it's out there." Truck had some food stains on the seats and the bed was not cleaned/sanitized. During check-in I had to complete all tests with the employee (same man) which took at least another 30 minutes in the heat. I turned on all lights, etc. He also originally read the wrong gauge and was going to charge me $51 for gas. Considering there are so many places that offer Uhauls in the area, I will not be returning to this location.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

XZENIA R. 
Clasificación:
5.0

J was very helpful, friendly and hospitable. He made my experience waaayyy better then the Uhaul in Akron Ohio. Thank you

CHANA MARISSA W.  |  First Impressions 
Clasificación:
5.0

Make it more clear what phone numbers to use for help. Y'all have 1000x of them and everyone I spoke to transferred me it seemed.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angus M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angus M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angus M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul E. 
Clasificación:
5.0

Great experience. Will absolutely recommend!

Rod F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler C. 
Clasificación:
5.0

Courtesy and professional all the way..

Roberta T. 
Clasificación:
5.0

El cliente no dejó un comentario.

karen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lou R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tenika M. 
Clasificación:
4.0

Needed to rent truck, had to drive past 7 rental places and 10 miles to rent truck. This location had 3 others have zero. I had to pay for 20 miles of driving just to pick up and drop off truck. Need to do better job having equipment spread around town.

Robert C. 
Clasificación:
3.0

Have my reserved truck at the location I rented it from instead of sending me to another location. It's your job to make sure the customer has a truck in the location rented from. If not a phone call from UHaul would have been nice.

Kim B. 
Clasificación:
5.0

Great customer service and a super nice facility!

Nancy G. 
Clasificación:
5.0

Excellent in every way. The customer service at check in and on the return island was top notch.

Sean W. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar A.  |  Overall Experience 
Clasificación:
4.0

Employee was excellent. He had no help, none, and there were at least six people in line. My reservation was at 7am and I did not leave the lot until 8am. He handled everything with professionalism You need at least two people there at all times

Frank B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyl D. 
Clasificación:
3.0

The manager wasn't customer friendly; he was arrogant and talked to customers with a smart attitude. He even made a face behind my husband which he didn't think I saw when asked a question. It's sad when me as a customer has to refrain from saying something negative back to an associate. He was training an employee, and the way he was instructing the guy to do things were rude! Improve your customer service skills and learn how to communicate appropriately to the customers whether we come in with questions or need some help locating items.

Earlmondish M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linnea D. 
Clasificación:
4.0

This was the 3rd location I had to go to to pick up my rental and supplies. The first unit didn't have Dollie's or blankets despite them being on my reservation with no notes to inform me that they never have follies or blankets. The second location didn't have tires for the trailers that were listed as available. They might have told me this on the phone, but I chose not to wait for 27 or more minutes (per the corporate phone system). There was no way to call directly per the web site or original location once I reached the Old Monrovia location, all was good and I was on my way 90 minutes later than desired. The trailer was clean and easy to load. The uHaul hitch seems to be desigend to accommodate any size ball- so it is very noisy and bouncy on the road even once the trailer was loaded. I bought the recommended ball for my hitch and was very disappointed with this. It made the 12 hour drive painful as every bump and undulation in the road sent shivers through the tow vehicle and caused us some concern about the status of our load and vehicle. The hitch was easy to use, but I prefer the security of the right sized ball. The normal hitch arrangement is very simple and I would think uHaul could enjoy sales of the right size ball when needed.

Robert S. 
Clasificación:
4.0

Please send me a receipt for this rental.

Tameria F. 
Clasificación:
5.0

Customer services was excellent. Jason was very professional & kind.

Malissia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Montoya A.  |  Overall Experience 
Clasificación:
3.0

I just feel like if you know a customer has a 7 pm drop off time you shouldn’t close at 655 pm especially when the key fob doesn’t fit in the box

giovanni g.  |  First Impressions 
Clasificación:
5.0

Thank you Mr. Petty for everything! May God continue to bless you!

Lashawnda L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H.  |  Overall Experience 
Clasificación:
5.0

Every person we encountered at the Monrovia Facility was helpful and considerate. The ease of flow between hallways was good. The alarms and cameras gave added assurance that our storage would be safe until we could move it, into our home. The neighborhood corner was so helpful. I had purchased covers for moving furniture but, went off and left in another vehicle. I was able to use something from the corner. What a good idea!

Mary E.  |  Overall Experience 
Clasificación:
5.0

The employees were extremely friendly and helpful. The facility was spotless. The vans, trucks and trailers looked like new, and there were tons of them LOL. The storage spaces are quite clean and reasonably priced.

Michael D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrianna O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Willis D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY J.  |  Overall Experience 
Clasificación:
5.0

Thank you for keeping my items safe in storage. If I need storage again I'll definitely be back.

Crystal H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY H.  |  First Impressions 
Clasificación:
5.0

Jason Petty and the staff there were very helpful. This was the best storage facility I have ever used. Very clean and smelled nice also. Great job Jason and Staff

CHARLETTA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mechiel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie W.  |  First Impressions 
Clasificación:
5.0

Move in was a breeze. Facility very clean. Staff was very friendly and helpful.

Eveline P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DOLLIE B.  |  First Impressions 
Clasificación:
5.0

Thank you, Jason, for your assistance in making a recent move go a little more smoothly. We appreciate your responsiveness in taking care of any issues promptly.

Bettye P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Brea P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

veta f.  |  First Impressions 
Clasificación:
5.0

She was very patient with me and was super friendly. Very helpful, and respectful

emily w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEILA L.  |  Overall Experience 
Clasificación:
5.0

Jason and the staff were tops!

John M.  |  Online Move In 
Clasificación:
5.0

Very professional curtious and hard working.

Chaplain Robert C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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