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Michael J. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Regency
Testimonials From Recent Customers
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5 star staff well organized .
BRUCE W.Lauren was a big help in assisting me with my move!
Whitney A.The manager was friendly.. VERY HELPFUL.. and knowledgeable!!!! A+ rating… Paul
Paul M.I am so glad I selected U-Hual Moving and Storage at Regency. All of the personnel treated me like family. They helped me way beyond the usual including helping me to jump start my van that had been transported using an auto transport. (some how all the interior lights were on for the four day journey). The facility is super clean and well lit. The online reservation and move in process are simple and effective.
Sheryl D. | Online Move InPick up was easy and great customer service was provided however, the box truck rented to me had a faulty air conditioning system. The air would blow cool for about 1 minute and then it would stop blowing completely. It was a continuous cycle of cool blowing air to not blowing at all. I was extremely hot and uncomfortable to say the least. It was a super hot day in Florida and I was moving heavy furniture! Not the best experience, unfortunately. This is no way to bash the rep. She was great and probably not aware of the issue. I called customer service and was advised roadside would take a look at it. The truck was returned before they stated they'd arrive.
BRANDI F.nothing
Eddie G.The owners are very courteous and friendly, ready to help their customers. The facility is clean and well kept, the security is also on point. I am very pleased with this location.
Angela W. | Online Move InAfter a different location completely messed up my order, customer service sent me to them. They were so nice and accommodating. They helped me to quickly get back on track and were very professional and friendly. They've gained a customer for life. No doubt.
Angela W.Loved the people who operated it! Very helpful and efficient(:
Payton J. | Overall ExperienceI love doing business with mr. and Mrs. Smith they make you feel so at home and comfortable throughout the whole process they are the best I’ve seen in the business yet thank you again for all your help
Claudette F. | Overall ExperienceThis is the only location I would recommend to all my friends because the smiths are the best
Claudette F.Great service and recommended highly!
Stephen G.Super easy to pickup the truck and the employees on Saturday morning were super friendly and sweet! I think his name was Anthony and I can't remember the lady's. But have already recommended the location to people in my new apartment complex!
Samantha R.Rent was increased without any notice
Desree C. | Overall ExperienceMoving is exhausting. So a person might not move as fast as they thought. Loading and unloading could take longer than expected especially if it's just one or two people. Need longer hours.
Tomeshe B. | First ImpressionsThis was my second time using this u-haul location and I recommended to anyone that need a storage unit.Excellent staff thank you Antonio and Josephine.
patricia h. | Overall ExperienceProcess was very easy and service was excellent.
ed P.Very good customer service with the office staff
Debra F. | Overall ExperienceMost efficient Uhaul pickup and drop off experience I ever had. The staff was very professional and thorough.
NORA W.Antonio was outstanding
Daniel M. | First ImpressionsThe representative was very professional and helpful. I would gladly refer this service to anyone in need of a storage space
Oliver W. | First ImpressionsVery friendly customer service, that is what you look for when you have to rent anything.
tanika W.josephine is great and the other manager i don't remember his name but they were awesome very helpful
trinity B.Sent 1hr moving furniture that didn't fit the space assigned. Rep sold wrong space.
Freeman S. | Overall ExperienceMy unit was right infested and covered with my items were covered with feces
Kathy W. | Overall ExperienceWe met the manager couple olamost 10 years ago and we would think of going anywhere else
Nicole S.This store was fine and super helpful. My order was picked up from a location where the manager called harassing me hours after a return due to him not knowing something. He was so rude and yelling at me and his own coworker I bridged in. Just unprofessional and should not represent anything with uhaul. I will never use you guys again due to the location and this interaction last night. Atlantic location was so great nice clean. The bad mgr and location are at 1920 parental home road
Addison B. | First ImpressionsI stored items from an inherited estate at this facility for eight years, and am highly satisfied with my experience there. The roadways, elevators, and hallways are always clean and feel 100% safe. The managers (Josephine and Antonio) are available to answer questions and are unfailingly pleasant. The process of loading and unloading the items to and from the third floor unit was easy, and the items were in perfect condition when I moved them out last week. This is a very well-managed facility, and I highly recommend it for its convenience and security.
SUSAN M. | Overall ExperienceEveryone was super friendly and great to work with
PATRICK C. | Overall ExperienceEverything went very smoothly. I picked up on time and truck was clean and ready. Overall great eclxpeeience.
Roger M.1. I didn't get the unit size that I signed up for. 2. I asked for climate control, didn't get it. 3. The lights were always out on my hall. And, there was no lighting in the unit itself. 4. Do y'all not spray for bugs? Because every time I went to that creepy azz unit, I was bitten up. 5. I should be reimbursed for the days not used. But why would you do that, right?
Chanita G. | Overall ExperienceWhat a wonderful Uhaul experience! I was a little disappointed that the Uhaul rental closer to my house was sold out of the size I needed, but I am so glad they were after the wonderful experience I had renting from this location. The staff were fantastic, friendly, and so helpful. I would definitely rent here again next time I need a truck. It's well worth the extra mile or two drive! Thank you so much for making everything so smooth and easy.
Megan C.Over and beyond greatness
Deanthony M. | Overall ExperienceBest service and operator for U-Haul I've used.
edwin B.Nothing I can think of, we were Very happy!
Meredith W.The truck was clean and well maintained. Pick up and drop off were convenient and fast. The proprietor was friendly and helpful. The only reason for the 4 star rating, as opposed to 5 stars, was that I needed and reserved an appliance dolly, but was told that there were none unavailable. I checked with other UHaul stores in the area and was told I could not rent one even though I could clearly see that they had dollies in their storage area. Ultimately and inconveniently, I was forced to rent an appliance dolly from Home Depot in Jacksonville and again at my final destination to complete my move.
Philip R.The tamp was not functioning correctly for the truck and they could not fix it
Kasim B.Very good experience. Staff friendly and have good communication skills. Will use u haul everytime
Angel D.Nothing everything is absolutely perfect
keith C.The management team was top notch and a pleasure to work with! I forget their names but they were a married couple and great employees and representatives of your company! 10 Stars out of 5
CRAIG A. | Overall ExperienceFix your app and online platform. It took us an hour and a half, including being on hold and hung up on to try to pick up the truck. We were at the location but the website wanted us to be in the building even though the building was locked and closed. All the customer service did was have me reset my location even though it was extremely accurate. Finally the manager, who came in early, let us in and helped us pick up the truck.
Alexander F.Nada
Billy F.Very nice people 👍 at facility
Idael P. | Online Move InAntonio Smith (staff) was delightful, and made my moving experience much easier with his advice and suggestions.
Thomas S. | Overall Experiencenothing the receptionist was awesome
Christopher O.Great service.
Kimberly A.In and out great customer service
Javunna J.I wish there wasn't a rat poison box in my unit
Roger H. | Overall ExperienceMr. and Mrs. Smith and attendant workers were considerate of my needs. All requirements, obligations and incidentals were carefully explained so as to not incur any misunderstandings. The friendly, yet respectful nature of the staff was greatly appreciated. I was honored to have had the insight to choose this U Haul company, on Atlantic Ave.
jamiyu a. | Overall ExperienceMy daughter thoroughly enjoyed the warm greeting and interaction she received from this location. We will return for future needs!!!
Antionette R.Ms.Josephine and her husband were awesome!!
Kimberly A. | Overall ExperienceKeep up the good work
Charles W.Cleanest box truck I've ever rented. 10/10
Ryan F.Although this location was great. Because we came here 2nd. We had THE WORST experience ever at Chevron Gas Station located 1920 Parental Home Rd Jacksonville, FL 32216. This was our initial reservation for 7am with a mobile pick up. First of all there was NO Way to pick up via mobile. So why was this an option. 2nd we waited for 2 and 1/2 hours for the location to open because the clerk was late. When he arrived he was not only rude and disrespectful but refused to serve me. Instead he began helping customers who were purchasing items from the store. I had a representative from Uhaul on the line who also received his disrespectful words and treatment. This location should not be allowed to represent the brand UHAUL!!!! It was awful!!!
Niketah J.Hand cart was requested for the van, approximately 1 week before. when I arrived there were no hand carts, of any type available, so I had to personally carry the items moved, from the van, to the destination. It would be beneficial for whomever is at the counter OR in office to contact patrons, if there is a potential request that cannot be met.
JAMIYU A.All went very well here, but UHAUL itself needs to provide customers with remotes for locking/unlocking doors. It's EXTREMELY difficult to have your hands full and have to manually unlock the doors.
CAROLYN S.Always a pleasure to do business at this location.
Anthony M.Buenas personas y buen trabajo
Samuel P.Excellent customer service, I was so amazed at the professional service I received best location by far!!!
Anthony M.I love this location customer friendly
Keyon H.Awesome costumer service, Thank You!
carolis F.Glad to see Antonio and Josephine back at this location. Very helpful. Outstanding professionalism and excellent customer relations.
ALAN D.Nothing, great customer service
CHERYL C.The vehicle was clean and well maintained. The service personnel were very helpful.
Thomas P.Met me at the gate. Took the trailer off my hitch. Very friendly and helpful.
Stanley Y.Great service! Thank you
Courtney H.They said they could do my check-in. 2 hours later I'm getting calls uhaul needs the truck which I had already returned! ( so I thought)
Jerry W.Continue the professionalism that was given to me to others!
BARRON C.Even though we went they threw different stores in one day before our move in date. We was. Still able to get a uhaul before moving into our new place.
Nysa J.first of all, I wanted a van but they didn't have one so I got the 10' truck. I found out after the fact, that I could have gotten the van for a weekly rate but instead it cost me (what would have been) $799. Luckily the manager is a good person and took $200 off but still if I would have gotten the van like I wanted I would have been better all around. I wasnt even offered by the person on the phone prior. This is not good business!!!
Ronald A.Great service by Antonio
Ronald S.Terrible service!
Rosalind G.Everything was easy nothing!
Sandra N.both times I have used this Location I've gotten a great welcome
Ronald A.The owners of this U-Haul rental were fantastic, wonderful people. They were very friendly and helpful, and honestly I don't think there's anything they could have done better. They are great representatives for UHaul
James V.A big thanks to the nation's largest public Fleet
David W. | First ImpressionsYou fired the only people that help when we went by
selene c. | Overall ExperienceI was very pleased with the location and convenience of hours. The staff was extremely helpful in answering any questions I had. The facility was clean and very well maintained. I will readily recommend this Uhaul store to anyone! Gracias
Lynn M. | Overall ExperienceVery pleasant experience.Thank you!
Igor R. | First ImpressionsThis was the best experience I had with UHaul
SANDRA C. | Overall ExperienceThank all of those at this U-Haul location for there efforts during my time of illness with COVID, 2 heart attacks, back surgery from a car accident along with family & friends transitioning due to COVID. Let's keep working together.
anthony r. | First Impressionsgreat place clean and friendly no access after hours unfortunately
CRAIG A. | First ImpressionsNeed a designated spot out front of gate for returned trucks
hannah w. | Online Move InEasy to find the unit and check in was great
Payton J. | First ImpressionsWhile the building was clean and the staff friendly, this location is a nightmare. There was not enough room for parking outside the gate to go into the office, there was not enough room to unload your vehicle outside the building, and there was not enough room to even drive around the building! People were having to move their vehicles just so people can get around the building!! It made no sense why this storage and return would be put here at all!! If I can help I will never store here again.
Bobby B. | First ImpressionsJoshua was extremely helpful and very nice. He made sure I understood the terms and conditions of the rental. It was a pleasure to do business with him.
latrial h. | First ImpressionsI soyould recommend
Malcolm S. | Online Move InYou text this to the wrong number
T'Jah W. | First ImpressionsThy did not take care of my moving out as they promised and tried to charge me even though my storage was empty
ALLISON M. | Overall ExperienceI Rented A Uhaul Thursday a week ago and the tank was on 1/4 . When i returned it to where the tank was they charged me $30.00 because the tank wasn't on 1/6 when they gave it to me on 1/4 ( I Have A Picture Of it ) also when i returned the truck i asked the man that works there could he check it before i go he stated that it will take 20mins before he get to . As i processed to leave it wasn't even 5mins he checked the truck i would recommend getting a storage there but a uhaul Truck absolutely NOT . I'm still waiting on someone to contact me about the over charge .
Marell A. | Overall ExperienceThis location always goes above and beyond... I love that they are very informative.
Francis B. | First ImpressionsTheir genuine kindness and consistently wonderful customer service is why I look forward to continuing going to that particular location in the future as needed. Their customer service is identical to the outstanding service I experience literally each trip to Publix and Chick-Fil-A.
Jeffery D. | First ImpressionsSuch kind, helpful staff. I appreciate the owners so much for their assistance.
Megan L. | First ImpressionsVery happy , was out of town. So I didn't need to go .. Would rent again
tammy e. | Overall ExperienceThe Manager/owner was very polite and helpful. All staff members were very attentive and assisted people in a timely manner.
Matthew H. | Overall ExperienceEverything was fine, aside from one issue that was a pain. When we moved in, the night of the 14th, and there was a car parked literally flush and in front of the hallway to access the rack, elevators, and all. We even took a photo of it. The car was in our way and we even had to hit it a few times to properly move in. There was no way to alert whoever the car belonged to or anything. It added way, way more time to a simple move in process because a car was parked for over an hour right in the access hallway after office hours.
ryan d. | First ImpressionsThank U for assisting me in finding a climate controlled location to store my belongings.
Jonal B. | First ImpressionsI had no issues
Latoya M. | Overall ExperienceI rented the unit for a month and for some reason for the last year even though there's nothing in there and I told them when I moved out I have still been billed it's still hitting my credit and I'm still getting messages a year later saying that I owe money for a storage unit that I use for less than two days terrible customer service and the fact that they're even putting this on my credit when they've had the keys and an empty clean unit since 4 days after I rented it is ridiculous
Kamron T. | Overall ExperienceStaff with attitude. Was told insurance was mandatory but brochure says optional. Was told that district manager makes rules in regards to service area. Was told they can do what they want in regards to policy and does not have to abide by corporate office guidelines and policy. Also staff left facility with no one on site during normal business hours. No note on door indicating no one on site and would return at a certain time. Also had vehicle left in return area which only allowed one way in and out. Had to drop trailer and turn all my equipment around. My worst experience with uhaul ever.
Donald H. | Overall ExperienceI arrived at the facility at 7pm on 8/9 to gain access to the storage, which I thought would be a easy process since my payment was easily processed and the instructions online were simple when I noticed that the access code wasn't working for the gate. I went to the door to get some quick assistance to see what was going on, while I was on hold with uhaul customer service just in case they could help quicker. the cleaning personnel knocked on the restroom door spoke with representative in the store, who didn't even have the decency to at least come to the door to see if my issue could be resolved quickly. the cleaning personnel came back to the door and said the rep told him "they know what to do" with no other further instructions I was left sitting at the gate trying to figure it out myself. While still sitting on hold for a hour waiting on customer assistance rep I decided to email live rep which advised that I was denied access due to the secondary contact not being a different person. I wish I would've got a phone call letting me know that or a email so I could've fixed the issue before making a blank trip but by the time I got the response I was already heading back home to unload the truck which I had just loaded so I could put in storage. i wasted mileage coming out to the facility, I wasted time sitting at the facility with no guidance overall 2/10 experience and wouldn't recommend as a first time customer .
Da'Sha G. | Online Move InWhen I got my furniture out of storage it had milldow on it and there where roaches in my containers
darcie y. | Overall ExperienceWhat a fantastic group of people. The gentleman who served me was so kind and attentive.
Megan L. | Overall ExperienceI was not able to share insurance info But Insurance was added without notice or permission. Insurance is more than the value of the unit. The unit is not at all the size it states. The directions to find the unit are unclear, even to the workers. Access to the unit is unreasonably difficult
Neytha L. | Online Move InNo light in storage it had blown other than that everything else was SUPER Thanks
Glendell M. | Overall ExperienceStaff was always friendly and always accommadating
deberry s. | Overall ExperienceThe storage had rats my furnitures had rat poop and smelled like rat pee and now I'm gonna need to get new furnitures pee. I will not recommend uhaul storage to anyone I know. Very bad experience with uhaul storage.
Stanley K. | Overall ExperienceThe only issues that I had was the drive space around the facility. My last day there was horrible as far as getting out. Big uhaul truck blocking the way and other people behind me blocking me in.
John L. | Overall ExperienceGreat.
JOHN S. | Online Move InGreat
JOHN S. | Online Move InStaff was very helpful and provided excellent service.
robert s. | Overall ExperienceMy initial reservation was canceled without notifying me. Luckily, I received a text indicating that I needed to pay for the unit 2 days early to reserve it. Fortunately, I had the funds to do so. The process was very easy, I just didn't like how it happened.
Terrance M. | Online Move InHe stole my money here an called the police when I asked for my money back.....
Mason R. | Overall ExperienceOnline process was pretty self explanatory. When I went to check-in, Cassie was very helpful and answered all my questions. Well done!
Brian C. | Online Move InNever received confirmation that my move out request was processed and had to reach out twice to the GM for it. Otherwise, everything else was satisfactory.
Anita P. | Overall Experience