Very nice people 👍 at facility
Idael P. | Online Move InCustomer Reviews for U-Haul Moving & Storage at Regency
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Antonio Smith (staff) was delightful, and made my moving experience much easier with his advice and suggestions.
Thomas S. | Overall Experiencenothing the receptionist was awesome
Christopher O.Great service.
Kimberly A.In and out great customer service
Javunna J.I wish there wasn't a rat poison box in my unit
Roger H. | Overall ExperienceMr. and Mrs. Smith and attendant workers were considerate of my needs. All requirements, obligations and incidentals were carefully explained so as to not incur any misunderstandings. The friendly, yet respectful nature of the staff was greatly appreciated. I was honored to have had the insight to choose this U Haul company, on Atlantic Ave.
jamiyu a. | Overall ExperienceMy daughter thoroughly enjoyed the warm greeting and interaction she received from this location. We will return for future needs!!!
Antionette R.Ms.Josephine and her husband were awesome!!
Kimberly A. | Overall ExperienceKeep up the good work
Charles W.Cleanest box truck I've ever rented. 10/10
Ryan F.Although this location was great. Because we came here 2nd. We had THE WORST experience ever at Chevron Gas Station located 1920 Parental Home Rd Jacksonville, FL 32216. This was our initial reservation for 7am with a mobile pick up. First of all there was NO Way to pick up via mobile. So why was this an option. 2nd we waited for 2 and 1/2 hours for the location to open because the clerk was late. When he arrived he was not only rude and disrespectful but refused to serve me. Instead he began helping customers who were purchasing items from the store. I had a representative from Uhaul on the line who also received his disrespectful words and treatment. This location should not be allowed to represent the brand UHAUL!!!! It was awful!!!
Niketah J.Hand cart was requested for the van, approximately 1 week before. when I arrived there were no hand carts, of any type available, so I had to personally carry the items moved, from the van, to the destination. It would be beneficial for whomever is at the counter OR in office to contact patrons, if there is a potential request that cannot be met.
JAMIYU A.All went very well here, but UHAUL itself needs to provide customers with remotes for locking/unlocking doors. It's EXTREMELY difficult to have your hands full and have to manually unlock the doors.
CAROLYN S.Always a pleasure to do business at this location.
Anthony M.Buenas personas y buen trabajo
Samuel P.Excellent customer service, I was so amazed at the professional service I received best location by far!!!
Anthony M.I love this location customer friendly
Keyon H.Awesome costumer service, Thank You!
carolis F.Glad to see Antonio and Josephine back at this location. Very helpful. Outstanding professionalism and excellent customer relations.
ALAN D.Nothing, great customer service
CHERYL C.The vehicle was clean and well maintained. The service personnel were very helpful.
Thomas P.Met me at the gate. Took the trailer off my hitch. Very friendly and helpful.
Stanley Y.Great service! Thank you
Courtney H.They said they could do my check-in. 2 hours later I'm getting calls uhaul needs the truck which I had already returned! ( so I thought)
Jerry W.Continue the professionalism that was given to me to others!
BARRON C.Even though we went they threw different stores in one day before our move in date. We was. Still able to get a uhaul before moving into our new place.
Nysa J.first of all, I wanted a van but they didn't have one so I got the 10' truck. I found out after the fact, that I could have gotten the van for a weekly rate but instead it cost me (what would have been) $799. Luckily the manager is a good person and took $200 off but still if I would have gotten the van like I wanted I would have been better all around. I wasnt even offered by the person on the phone prior. This is not good business!!!
Ronald A.Great service by Antonio
Ronald S.Terrible service!
Rosalind G.Everything was easy nothing!
Sandra N.both times I have used this Location I've gotten a great welcome
Ronald A.The owners of this U-Haul rental were fantastic, wonderful people. They were very friendly and helpful, and honestly I don't think there's anything they could have done better. They are great representatives for UHaul
James V.We had a great experience!! We will use this location for all our future needs!
clifford B.Very professional and welcoming from pick up to drop off..GREAT JOB!!
Dominic J.Pay less per mile
nicolas M.The staff there was amazing! They helped me get the appropriate truck size for what I needed done. Thank you so much for the assistance and kindness!! So appreciate you!! Best, Dena Swartz
Dena S.Friendly, helpful and easy to work with.
Cathryn M L.This was not my original location and I was not notified by UHaul that it had changed until I showed up at the original pickup. When I arrived at this location there was no dolly as ordered and half of the furniture blankets were wet when I opened them during loading the truck.
Scott H.Very friendly people. I would definitely recommend this business for your rental needs.
Jordan K.A big thanks to the nation's largest public Fleet
David W. | First ImpressionsExcellent service and facility!
Emerito S.The only thing I don't like about this site is the lack of parking. Everything else is great. I've used this site several times.
Michael M.You fired the only people that help when we went by
selene c. | Overall ExperienceI was very pleased with the location and convenience of hours. The staff was extremely helpful in answering any questions I had. The facility was clean and very well maintained. I will readily recommend this Uhaul store to anyone! Gracias
Lynn M. | Overall ExperienceGood service!
Igor R.This was my first time renting/driving a uhaul vehicle. I am a tiny lady, the employee/owner assured me I would do just fine. She encouraged and cheered me on. She was amazing and very helpful. If the need arises I will absolutely use this location again.
Robyn C.Great place to rent a truck. Owner and managers are very kind. Easy to work with. I'll use this location in the future.
Loyd G.Stay as you are and continue to serving others.
BARRON C.Very pleasant experience.Thank you!
Igor R. | First ImpressionsThis was the best experience I had with UHaul
SANDRA C. | Overall ExperienceThank all of those at this U-Haul location for there efforts during my time of illness with COVID, 2 heart attacks, back surgery from a car accident along with family & friends transitioning due to COVID. Let's keep working together.
anthony r. | First ImpressionsKeep on keeping on !! Thanks so much!!
PALMER T.Extraordinario servicio al cliente
Kyle B.Will rent from them again
Robert B.Extraordinario servicio al cliente
Victor H.Thanks so much to Antonio and his wife. Their service and facilities are great. Would definitely recommend this location to others.
RENEE B.great place clean and friendly no access after hours unfortunately
CRAIG A. | First ImpressionsI had a reservation for a specific time. I arrived and was assured that the equipment would be ready. The equipment was not ready and I had to drive to another Uhual location to retrieve moving equipment to continue my move. This occurred in the middle of rush hour traffic on a Friday afternoon. It was not only inconvenient, but it delayed other commitments that I had in place to continue my move.
Brenisha N.Wonderful customer service. Thank you!!
James M.Customer service not the best
Elizabeth C.Check in and check out was smooth without any surprises. Staff was friendly and professional and made sure we had everthing we needed for our move.
LEONARD M.The parking was the only issue.
Jessie S.Same thing u guys doing thank you
Ted P.The overall rental and truck were fine however the new Uhaul after hours drop off requirements is a ripoff. You are forcing people to have to use the mobile drop off or pay $20 additional dollars to do YOUR job. My job is to rent the truck, pay you, and turn it back in the right place. Since when is it the customers job to take 3 pics of this and that to send on a mobile site just to ensure you are good to go and not charged extra? Not to mention no matter how many times I tried I could not get the location setting to work on my phone after following the directions and everything. Luckily my wife saved the day by using her phone otherwise I would have been late as well waiting for the phone to work. Bottom line, I'm not a fan of the new mobile drop off procedures.
Scott G.Great people!
GLENN P.My uHaul representative at this location was the best! She made sure I got in and out quickly. She helped me load the trailer which I did not expect. She's a worker and deserves to be recognized.
EUGENE J.Need a designated spot out front of gate for returned trucks
hannah w. | Online Move InEasy to find the unit and check in was great
Payton J. | First ImpressionsExcellent customer service....
JOHN M.While the building was clean and the staff friendly, this location is a nightmare. There was not enough room for parking outside the gate to go into the office, there was not enough room to unload your vehicle outside the building, and there was not enough room to even drive around the building! People were having to move their vehicles just so people can get around the building!! It made no sense why this storage and return would be put here at all!! If I can help I will never store here again.
Bobby B. | First ImpressionsJoshua was extremely helpful and very nice. He made sure I understood the terms and conditions of the rental. It was a pleasure to do business with him.
latrial h. | First ImpressionsI soyould recommend
Malcolm S. | Online Move InYou text this to the wrong number
T'Jah W. | First ImpressionsThy did not take care of my moving out as they promised and tried to charge me even though my storage was empty
ALLISON M. | Overall ExperienceI Rented A Uhaul Thursday a week ago and the tank was on 1/4 . When i returned it to where the tank was they charged me $30.00 because the tank wasn't on 1/6 when they gave it to me on 1/4 ( I Have A Picture Of it ) also when i returned the truck i asked the man that works there could he check it before i go he stated that it will take 20mins before he get to . As i processed to leave it wasn't even 5mins he checked the truck i would recommend getting a storage there but a uhaul Truck absolutely NOT . I'm still waiting on someone to contact me about the over charge .
Marell A. | Overall ExperienceThis location always goes above and beyond... I love that they are very informative.
Francis B. | First ImpressionsTheir genuine kindness and consistently wonderful customer service is why I look forward to continuing going to that particular location in the future as needed. Their customer service is identical to the outstanding service I experience literally each trip to Publix and Chick-Fil-A.
Jeffery D. | First ImpressionsSuch kind, helpful staff. I appreciate the owners so much for their assistance.
Megan L. | First ImpressionsVery happy , was out of town. So I didn't need to go .. Would rent again
tammy e. | Overall ExperienceThe Manager/owner was very polite and helpful. All staff members were very attentive and assisted people in a timely manner.
Matthew H. | Overall ExperienceEverything was fine, aside from one issue that was a pain. When we moved in, the night of the 14th, and there was a car parked literally flush and in front of the hallway to access the rack, elevators, and all. We even took a photo of it. The car was in our way and we even had to hit it a few times to properly move in. There was no way to alert whoever the car belonged to or anything. It added way, way more time to a simple move in process because a car was parked for over an hour right in the access hallway after office hours.
ryan d. | First ImpressionsThank U for assisting me in finding a climate controlled location to store my belongings.
Jonal B. | First ImpressionsI had no issues
Latoya M. | Overall ExperienceI rented the unit for a month and for some reason for the last year even though there's nothing in there and I told them when I moved out I have still been billed it's still hitting my credit and I'm still getting messages a year later saying that I owe money for a storage unit that I use for less than two days terrible customer service and the fact that they're even putting this on my credit when they've had the keys and an empty clean unit since 4 days after I rented it is ridiculous
Kamron T. | Overall ExperienceStaff with attitude. Was told insurance was mandatory but brochure says optional. Was told that district manager makes rules in regards to service area. Was told they can do what they want in regards to policy and does not have to abide by corporate office guidelines and policy. Also staff left facility with no one on site during normal business hours. No note on door indicating no one on site and would return at a certain time. Also had vehicle left in return area which only allowed one way in and out. Had to drop trailer and turn all my equipment around. My worst experience with uhaul ever.
Donald H. | Overall ExperienceI arrived at the facility at 7pm on 8/9 to gain access to the storage, which I thought would be a easy process since my payment was easily processed and the instructions online were simple when I noticed that the access code wasn't working for the gate. I went to the door to get some quick assistance to see what was going on, while I was on hold with uhaul customer service just in case they could help quicker. the cleaning personnel knocked on the restroom door spoke with representative in the store, who didn't even have the decency to at least come to the door to see if my issue could be resolved quickly. the cleaning personnel came back to the door and said the rep told him "they know what to do" with no other further instructions I was left sitting at the gate trying to figure it out myself. While still sitting on hold for a hour waiting on customer assistance rep I decided to email live rep which advised that I was denied access due to the secondary contact not being a different person. I wish I would've got a phone call letting me know that or a email so I could've fixed the issue before making a blank trip but by the time I got the response I was already heading back home to unload the truck which I had just loaded so I could put in storage. i wasted mileage coming out to the facility, I wasted time sitting at the facility with no guidance overall 2/10 experience and wouldn't recommend as a first time customer .
Da'Sha G. | Online Move InWhen I got my furniture out of storage it had milldow on it and there where roaches in my containers
darcie y. | Overall ExperienceWhat a fantastic group of people. The gentleman who served me was so kind and attentive.
Megan L. | Overall ExperienceI was not able to share insurance info But Insurance was added without notice or permission. Insurance is more than the value of the unit. The unit is not at all the size it states. The directions to find the unit are unclear, even to the workers. Access to the unit is unreasonably difficult
Neytha L. | Online Move InNo light in storage it had blown other than that everything else was SUPER Thanks
Glendell M. | Overall ExperienceStaff was always friendly and always accommadating
deberry s. | Overall ExperienceThe storage had rats my furnitures had rat poop and smelled like rat pee and now I'm gonna need to get new furnitures pee. I will not recommend uhaul storage to anyone I know. Very bad experience with uhaul storage.
Stanley K. | Overall ExperienceThe only issues that I had was the drive space around the facility. My last day there was horrible as far as getting out. Big uhaul truck blocking the way and other people behind me blocking me in.
John L. | Overall ExperienceGreat.
JOHN S. | Online Move InGreat
JOHN S. | Online Move InStaff was very helpful and provided excellent service.
robert s. | Overall ExperienceMy initial reservation was canceled without notifying me. Luckily, I received a text indicating that I needed to pay for the unit 2 days early to reserve it. Fortunately, I had the funds to do so. The process was very easy, I just didn't like how it happened.
Terrance M. | Online Move InHe stole my money here an called the police when I asked for my money back.....
Mason R. | Overall ExperienceOnline process was pretty self explanatory. When I went to check-in, Cassie was very helpful and answered all my questions. Well done!
Brian C. | Online Move InNever received confirmation that my move out request was processed and had to reach out twice to the GM for it. Otherwise, everything else was satisfactory.
Anita P. | Overall ExperienceThis location is way too small. I had other customers asking me to move out of the way so they could exit. You cannot drive a truck in there to access your unit because there is not enough room. It is a one way narrow driveway and you can't drive out because there are trucks parked in the return aisle waiting to be checked-in, blocking the way. it is impossible to turn a moving truck around in this small facility. You cannot contact anyone at this facility over the phone because their calls are automatically forwarded to the 800#. They do not offer one month free storage with a truck rental. As an added bonus I was overcharged. Definitely would not recommend unless you are moving into a storage unit via your own personal vehicle. Had I been familiar with the area, I would have rented elsewhere.
Jacqueline F. | First ImpressionsThere wasn't enough space between the automatic gates and the key scanner machine so when the gate opened it scratched the front grill of my car. That was completely uhaul's fault and I'm debating whether or not to sue the location to get damages for my car.
Kushal P. | First ImpressionsVery easy and great set up thx
Zainab S. | Online Move InI was excellent that’s why I could believe that alots of my furniture clothes shoes and appliance was thrown away because Mode
Vivian M. | Overall ExperienceThe facility is clean, comfortable surroundings, very nice staff. Hours are great. I would definitely use and recommend.
Tonya B. | Overall ExperienceThe customer service was excellent. I enjoyed Ms. Cassie and my friends. We were able to laugh smile & joke as we handled my first storage unit. I highly recommend others to come here for their storage needs. Plus the facility has plenty of moving dollies to make my move easier. Ms. Cassie is very helpful polite & friendly. I am at peace knowing my things are safe & secured.
shanique b. | First ImpressionsGood had some difficulties but would use them again.
Elinor B. | Overall ExperienceAwesome customer service and staff. Thank you.
veronica M. | Overall ExperienceThe staff at Uhaul storage was friendly and helpful. They answered any questions I had and were willing to help with anything I needed. I rented my storage for 1.5 years and I never experienced any issues. I'd highly recommend using Uhaul on Atlantic.
Shaneta O. | Overall ExperienceI reserved a ground floor unit online but when I got to the facility the next morning they didn't have any available. They have an issue with the online system allowing people to reserve units that are not available. However, the associate Jonathan made it correct and did his best to try to resolve the situation in a very professional and friendly manner.
Anita P. | First ImpressionsThe furniture that I stored got ruined due to Mold even though they were stored in a Climate Controlled Unit. When I contacted the Office I was advised that I should file a Claim against my Homeowner's Policy, but my policy would not cover something stored at Uhaul
JEFF K. | Overall ExperienceThe elevator has been broken for weeks - and of course our unit is at one end of building B and the the broken elevator was at our end so we had to walk the entire length of the building to use a functional elevator - i was told for weeks "the part has been ordered" - i called AHEAD OF TIME and I asked how high the clearance was on canopied area - was told the wrong height/ 1 truck had to back all the way around the building 2x
RADIUS S. | Overall ExperienceThe man was awesome but that woman was the devil. Never again!! Because of her.
Tamesia W. | Overall ExperienceI removed all of my items out of storage because I had a couple of boxes of glassware that was broken when I went back to my storage and alot of these items that are now garbage can't be replaced and I tried to file a claim since I had insurance and I was was never notified back. For that reason I will NEVER recommend your storages to anyone!!! I have never had this problem before with U-haul storages, but I've never had to file a claim either!!!
Althea G. | Overall ExperienceI was there at 2:15. And couldn't start storing my things till 5. The customer service was horrible. I wasnt given all the information regarding sign in at the time of my reservation. He kept making run to my car and I kept losing my spot I. Line. I had a car port and was never told I needed the 20 in cash to remove it. Again another 3 and have hours and still could not store my stuff. Before he removed the car port I had to go find and Atm which has caused me over $5.00 in fees to get the 20. I arrive back at 4:50 to give him the cash. At 5 I finally got to store my things. Then he forgot to give my the code and I had to go back to get it. Because it was near closings time. Then I finally wme to go back to finish. All in all a simple 2 hour move in took me 5 hours. Very unsatisfied. My things are there but I will be moving them as soon as It can
Aida D. | First ImpressionsStaff is excellent
Pedro g. | Overall Experience