Customer Reviews for U-Haul Moving & Storage at Quartermaster Plaza

1954 comentarios

2990 S 20th St   Philadelphia, PA 19145
(Drive to 24th st and Oregon Ave and head past the Planet Fitness)

(215) 468-2014

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(215) 468-2014

2990 S 20th St
Philadelphia, PA 19145
(Drive to 24th st and Oregon Ave and head past the Planet Fitness)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES EARL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIO P. 
Clasificación:
2.0

A dead rodent and rodent droppings were found all over my storage unit. When i mentioned it, the staffperson swept up the dead rodent but refused to sweep the open space, then was rude and uncooperative. A claim nor an followup took place the day of the incident. Didnt get a call back. Had to call back multille times before claim was opened - amd still never received any feedback about the claim. I ended my strage contract sooner than I wanted to because of this.

Christina H.  |  Overall Experience 
Clasificación:
3.0

Poor communication from U-Haul about transit issues. Customer service was completely useless when contacted about the boxes not being delivered on time.

James U. 
Clasificación:
5.0

Quick and easy. It was awesome!

LAURA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hermas N.  |  Overall Experience 
Clasificación:
5.0

The truck I rented air conditioning was not working properly. However, the gentleman who helped me switch trucks was excellent. He was great to work with.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dario S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie P.  |  Overall Experience 
Clasificación:
1.0

0/10 experience

Tiffany E.  |  Overall Experience 
Clasificación:
1.0

Well they told me that they were open 7 am in the morning, when I got there it was no one to talk to , I left the truck there, I was there for one hour, I very late for work, I left the job by 11 am called and told them where I left the key he was like we can't tell which one of the van, I left my job went back there to present the key and run back to work and this lady came after me with the attitude to fight me from inside the uhaul place. She pulled coffee all on my car and me, customer service was there and they didn't care to intervene and do anything about the situation.

BETSY K. 
Clasificación:
1.0

Unprofessional staff. Also tank was not at 1/4 and returned the van with same amount as I got it and was still charged for fuel.

Tyrone Y. 
Clasificación:
1.0

Not send threats to a customers email about coming to tow the vehicle when we're paying for it. Also not scamming people and over charging

Kevin L. 
Clasificación:
1.0

They tried to give me a gas can to get gas for the truck since it didn't even have enough gas to make it to a gas station. I made them give me a different truc. This one was blocked in by 3 other trucks. it took them 20 minutes to move them so i could leave. this location is a joke

Francis E. 
Clasificación:
1.0

The front desk officer was not helpful at making the process smoother. The storage unit was difficult to access. It took us a long time to get in the unit and then found out the unit we were assigned to was locked… so we had to wait to be reassigned another unit which was more expensive since it was the only one available left. The overall experience was inconvenient.

Miao T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khaled A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHAVON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

INDIRA B.  |  First Impressions 
Clasificación:
2.0

You need to hire more staff. People were waiting 30+ minutes in line to be assisted with simple things. Also, staff were not very knowledgeable about the products they were selling, which I definitely found strange.

Lauren R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
1.0

My original pick up did not have the vehicle ready. The location I ended up picking up from, the employee was very nice. When I dropped it off, I couldn't get the drop off app to work and didn't get any help. So I was unable to complete the process. I did not go over 30 miles, yet I was charged for more. With all the flooding in Philadelphia it added the extra stress.

JOLENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIEFRANK B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

This was my first time using the mobile self service reservation/pickup, and Stephen and Aron were very helpful in getting me set up and on my way, and again they were very helpful when returning the vehicle. Overall, I was very satisfied with my experience.

Brian C. 
Clasificación:
4.0

Given the direction my phone's map app brought me to the facility, the entrance was not obvious to me. Better signage in the back would have been helpful. Otherwise, everything was great.

Corydon C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN J. 
Clasificación:
1.0

Shortly after I moved in 6years ago there was construction done on the building and my unit was a mess had to make an insurance claim to get my unit cleaned. Lighting was no and off in my area. Also when I moved out this weekend, the unit was all dusty again and climate control thermostat INSIDE the building was 80 degrees...outside temperature was in the 60's

RAYMOND L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEREMIAH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
5.0

David and his staff were unbelievably helpful and knowledgeable. I would highly recommend.

Craig H.  |  Overall Experience 
Clasificación:
4.0

Devon went above & beyond to help me even though his shift was over. This is the kind of guy you want running your stores. What a stud!

Nathaniel S. 
Clasificación:
5.0

I had a great experience and the staff members were great! Very helpful guys at this location!

DAVID G. 
Clasificación:
4.0

Mice got into all of my stuff and even ate books

Bonnie A.  |  Overall Experience 
Clasificación:
5.0

The South 20th Street location was easier to get to / out of with the truck than the South 12th Street location we were originally were slated to rent a vehicle out of. U-Haul switching our pickup location was a plus. I think the location is likely still understaffed. It took about 15 minutes to get in front of an agent. I suspect the wait times will reduce as more people are hired post-pandemic.

Keith S. 
Clasificación:
2.0

My movers were waiting three extra hours to unload my UBox, and whenever I called the office to get an explanation, an estimated arrival time, or really any information AT ALL, I was met with abrasiveness, impatience, and condescension.

Madeline B. 
Clasificación:
4.0

David was very helpful. It would be nice if the staff could keep the supply of locks up for future customers, since I did not budget time to purchase one at the Home Depot next door and this created a series of problems. David was helpful throughout the process.

Raphael K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRICO C. 
Clasificación:
5.0

Customer service was very helpful

ROBERT R. 
Clasificación:
5.0

Everything was great the staff was friendly and helpful and patient and I returned my vehicle after hours there was still someone there and he process my vehicle even after he was off the clock very good service thank you so much

EDWARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neelam K. 
Clasificación:
5.0

Recipient Arron was very helpful. Any problems I have he solve I appreciate it.

JAKIYAH B. 
Clasificación:
5.0

You good

STACY B. 
Clasificación:
5.0

David & Andrew were above and beyond with the service. I was moving out of my storage and had to rent a truck, they help me during the whole process. I'm leaving but if in the future I need a storage I'll definitely consider Uhaul again.

Natalia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Salman K. 
Clasificación:
4.0

I turned the rental trailer in - after hours and leveraged the UHaul app for my return. Very easy to use and convenient.

gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY W.  |  First Impressions 
Clasificación:
1.0

Horrible experience. I reserved a 10x7 unit in June for a august move in. My reservation wasn't honored and the had no more 10 x7s available. After 90 minutes they gave me a 10x7 that was reserved by someone else. This unit had a uhaul lock on it for 3 weeks and they couldn't remove it. Don't know why. They don't keep bolt cutters around??? I said I shouldn't be charged rent for those 3 weeks the employee refunded my money and started over with rentinG a different unit The manager finally steps out of his office after hearing the employees struggling to fix the issues and reprimand him for refunding my money and spoke down to me as it was my problem that I didn't let him know there was a problem getting into the unit. It would have been different if they had a key to remove the lock but couldn't give access to the unit. It doesn't matter if I physically started moving stuff in 3 weeks after I rented it.. the employees didn't follow up at all to make sure it wasn't and issue. They forgot about me as soon as I walked out the door. And the manager/ owner was a jerk

Kevin B.  |  Overall Experience 
Clasificación:
3.0

I was charged incorrectly for my auto transporter

SHASHANK S. 
Clasificación:
3.0

I was charged incorrectly for my car transporter

SHASHANK S. 
Clasificación:
5.0

The staff was extremely helpful

PHILIP B. 
Clasificación:
1.0

The truck I rented was not swept out and had live bugs crawling up the walls. We needed service twice before we ever got out of the driveway. After getting to our destination we found out the roof leaked .

CHARLES C. 
Clasificación:
1.0

Employee were rude and the lack of cart was inconvenient

TIFFANYTITANIA E. 
Clasificación:
4.0

Great staff. Very helpful on the first day. Only suggestion would be when cleaning possible spray or use small air fresheners for there was an odd smell, but other than that everything was good.

Danielle C.  |  Overall Experience 
Clasificación:
5.0

may use this for storage in the summer

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent F.  |  Overall Experience 
Clasificación:
5.0

Very helpful even when I didn’t understand

John T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

cynthia r T. 
Clasificación:
5.0

Nothing much. Aaron was great. He treated me with respect,. He was very patience and professional. He made sure I had everything I wanted.

MARIATU T. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Doug H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

EDWARD M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Catherine M. 
Clasificación:
5.0

Perfect for my emergency situation. Location was a plus as well as access to other rental needs from u-haul.

diana r.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Zachary P. 
Clasificación:
4.0

Hire more employees for customer service

ANGELA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHANEVAN L. 
Clasificación:
5.0

Nothing against the pickup facility. But not good that I was contacted less than 24 hours to change the location of my pickup to the furthest part of Philadelphia. This was an inconvenience and in professional.

Thomas C. 
Clasificación:
1.0

Always overcharged and problems…staff would not check me out in store during normal business hours and made me do it on my phone then said I never returned the key resulting in a problem and extra day rental fee

WAYNE T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Carmen M. 
Clasificación:
5.0

Let the consumer know all fees that apply before your services are used.

lola P. 
Clasificación:
5.0

More then one worker at the computer/register. Need 2 workers at the counter/desk

NATHANIEL H. 
Clasificación:
1.0

My pickup was at 9 am but the workers didn't show up until 9:10 am and did not allow customers in until shortly after. Why would you have the option to make an appointment for pick up at 9 am when you open at 9 am? I was at this location at 8:30am in anticipation the check in process would take time and I was on the road at 9 am. Wrong. Then finally I got the truck and when I walked out into the lot and inspect it I discovered a huge gash in the sidewall of the tire. This was one of the trucks that were “inspected” and ready to go. If I hit the slightest bump in the road that tire was exploding. Also to think this was being used by other customers and putting them at risk. At this point I am now 25 minutes late into my allotted time and behind my own schedule to get done what I had to get done. I headed back inside and one of the workers took me to the front of the line to advised the worker checking other customers in what had been found and that I needed another truck. Luckily there was another truck on the lot but they didn't know where the keys were. Another 30 minutes went by before a key was found before we were able to get on our way. I was now an hour late into my allotted time and my day. After I was finished I returned the truck and went to the front desk where the worker advised I just had to drop the key back off without any confirmation of my drop off time or anything. The day after when I was emailed my receipt I noticed I was charged for equipment that I never used or requested. The incompetence and lack of attention to detail from this location is not worth my time to get a refund due to the anticipation something else will become an issue.

Daniel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
1.0

Better Train your Staff...Frank the Asst Mgr was VERY RUDE AND DISRESPECTFUL..

Anthony F. 
Clasificación:
4.0

El cliente no dejó un comentario.

AARON J. 
Clasificación:
5.0

The staff were great. They took the time to show me the storage size options and then escorted me to the unit and made sure that I knew how to access and where to go.

kim s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
1.0

Very bad

SHEKU K. 
Clasificación:
1.0

See all the notes I called in and gave with my reservation information. Horrendous experience with UHAUL overall!!!

Andrew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin G. 
Clasificación:
2.0

Oh boy. No staff. At one point there was no one in the store! Line of people. People sleeping. Smelled like pot. Nbd. Didn't even bother picking up the boxes I paid for cause the line was so long I had to get going. People were visibly agitated. Store was clean tho. Van was fine. But where was the staff. I had to flag staff down in the parking lot to get my truck to turn on. No mirror on my truck. Didn't feel super safe. Bizarre uhaul experience compared to all the other rentals at other locations I've had.

charles V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tashionna C.  |  First Impressions 
Clasificación:
3.0

After leaving the customer service area, I forgot to inquire about moving the due date to the 21st of the month. So, when I called back after returning back to my house. I called U-thul, I was put on hold for a couple of minutes, and the customer service representative answered the phone. This young man had an accent voice. I said to him that I just left the customer service area with my son and I wanted to move the due date back to the 21st of the month. He said to me that I would have to pay another month's rent in order to change the due date. I told him never mind and I hung up the phone.

mary anne s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD T. 
Clasificación:
5.0

David and the other gentleman that was with him I 'm sorry I forgot his name were very professional and considerate. Both were very helpful and engaging.

Anthony F.  |  First Impressions 
Clasificación:
2.0

Manager was very rude when the staff had an miscommunication with me. Never any carts available to load or iunload rented unit or van.

Yalanda o.  |  Overall Experience 
Clasificación:
1.0

Worst customer service ever. I don't know how they are still in business.

Vincent P. 
Clasificación:
4.0

El cliente no dejó un comentario.

George R. 
Clasificación:
1.0

Staff was rude and they never had available carts to travel from car to storage unit! Letting anyone I know never to use this storage facility!

BRIAN F.  |  Overall Experience 
Clasificación:
5.0

Personal amable

Carol A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Hong P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GWENDOLYN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

Very pleased with the fast process of renting a vehicle was

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NISHAI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julieanne S. 
Clasificación:
2.0

Not lose track of my box and unable to provide any help or update for a week. Rerouted 6+ times over many hours and still no one could give me a clear answer

Jonathan L. 
Clasificación:
5.0

The guys there were EXTREMELY helpful. I apologize that I cannot remember their names, but it was the crew working the counter and preparing the trucks the morning of Sunday, Aug. 1st. GREAT GUYS -- very nice and very helpful! We took a truck one-way to Palm Beach Gardens. Truck was clean and comfortable, and ready to go when we arrived. It was a great experience and we would definitely recommend this U-Haul location (especially if you go in on a Sunday morning!)

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sehar S.  |  Overall Experience 
Clasificación:
5.0

everything was great! David who rang us out was fantastic, so helpful and calm. The truck was in fantastic condition (I'm really loving the new fleet) and return on my phone was easy, per usual. love uhaul.

Theresa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elio P. 
Clasificación:
1.0

The staff were rude. The prices were too high. I continued to receive notices that my account was overdue even after I sent notification that I moved out. And there wasn't carts readily available.

Keith H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karim A. 
Clasificación:
1.0

Employee were not helpful! I told them that I saw the trailer that I needed outside. They told me it's not available, I came home and booked the trailer online cause it says it's available. When I came back they gave me the same trailer that I was told is not available. Employees are lazy and not helpful at all!

Elijah Kaine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sofia S. 
Clasificación:
5.0

Steve was terrific. He was very helpful and efficient. It was very busy and he kept calm and helped everyone with their needs. I will return to this location.

JOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Augusta O. 
Clasificación:
5.0

Othello, (like the Shakespeare) was very helpful when I arrived to rent the 10' truck and explained the details on the available storage lockers with ease. The staff at this facility was incredibly friendly and my experience was an excellent one. My ability to obtain the truck and the storage locker really helped me when I needed it. Thank you guys, I appreciate you. - Christopher Hill

Christopher H.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

FAJR P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
1.0

You person behind the counter was rude and inappropriate and inattentive. I had a confirmed reservation which he said was invalid he wouldn't help me , made me get back in line 3 times, pushed me aside to help others. I actually had to leave and go to your U Haul at 12 th and Washington where they could not have been nicer. That employee at the 20th needs to be fired! Horrific customer service!

Stephen F. 
Clasificación:
1.0

Costumer service was really bad, staff members seem to have an attitude during the whole process. I called over the phone twice and the guy that answer the phone was very nasty and hung the phone after asking me if I had any questions. When I got there there was something wrong with the keypad to pay with my card and he kept saying my card probably didn't have any funds. I would recommend a change of staff preferably people with a more professional background. I won't recommend this location till changes are made.

VICTOR V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Aiysha S. 
Clasificación:
2.0

I made a reservation 2 weeks ahead of time for a 24/7 truck share that would allow me to pick the truck up when I needed it. 16 hours before the pick up time the location called and informed me they did not have 24/7 truck share and that I wouldn't be able to get the teuck until 3 hours later when they opened up. I was also informed that it was too late to get the truck from another location that DID have truck share because all those trucks were already booked and there was no time to move my truck to a location that would allow me to get it at 6AM. We started our day 3 hours late. After getting the truck I recieved an email telling me it was due back at 7PM despite requesting it for 24 hours over two weeks ago. So I got the truck 3 hours late and was expected to return it 11 hours early. Also, when returning my requested 24 hour rental 10 hours after I got it, the uhaul app continuosly failed to let me upload a picture of my gas an odometer. I would blame this on my phones camera if there weren't 4 other customers all failing to use the return app, at the same time, all standing in front of the key drop. The levels of failure happened at the store, company AND app levels. Almost everything about this experience was a disapointment except for the truck itself which was....fine? It was old and beat up but it drove and held the stuff we put in it so I suppose I have no complaints there.

STEWART P. 
Clasificación:
3.0

I'd like to make a formal complaint about my experience.

kelli W. 
Clasificación:
2.0

Took 15 minutes to check in even though I had already pre-checked in on my mobile phone. Then, had to wait another hour for staff to attach a mall mount to the trailer hitch and hook up the trailer. I was an hour late leaving the location but my reservation was not extended accordingly. When I returned the equipment, there was a sign that said “wait with your equipment and staff will assist you” but nobody showed up. I took the keys inside to the counter and they directed me to self-return through the website. Very expensive experience, especially considering the level of service.

Duncan S. 
Clasificación:
5.0

I was satisfied with the service everything workout good far me. Just keep up the good work..

LOWELL C. 
Clasificación:
5.0

The employee working there was amazing, but he really needed some help.

PARKER M. 
Clasificación:
1.0

Online reservation made for 15 foot truck for 24 hours with confirmation of reservation via text and email. Showed up to the appointment pick up time at the location and was told the truck for the requested time was no longer available. Poor customer service and staff were not managed well at all.

Jason D. 
Clasificación:
3.0

Not enough staff and the Staff that was available was very slow

Tanya B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoinette D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Antrica G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hermas N.  |  Overall Experience 
Clasificación:
5.0

Very very satisfied with the service

SOUTONOMA Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanine T.  |  First Impressions 
Clasificación:
2.0

No AC, friendly staff

NAOMI F.  |  First Impressions 
Clasificación:
3.0

The kid at the desk didn’t want to do anything he made me go take a picture of the unit when checking out I could have taken a picture of any unit and when I went back to take the picture there was a green lock on it already and I didn’t check out yet

bryan m.  |  Overall Experience 
Clasificación:
1.0

Worst experience I ever had with David he’s immature and unprofessional

JOSEPH S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lila P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrienne R.  |  Overall Experience 
Clasificación:
3.0

Garage door and elevator where not operational for quite sometime.

Christopher L.  |  Overall Experience 
Clasificación:
1.0

The lights didn’t work and the storage was hard to find

Tamica J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle C.  |  First Impressions 
Clasificación:
1.0

It was the worst experience ever with 2990 S. 20th St. the general manager David was the most rude ever he did not tell me about the 24 hour service he did not want to help me with the truck he had me move the truck like three or four times after I went home he’s the worst person I’ve ever met If something doesn’t happen with him I believe you’re going to have really serious problems.

JOSEPH S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Andy K.  |  Overall Experience 
Clasificación:
4.0

Staff is always friendly and helpful. Even if there is a snafu, I feel satisfied by the end of my contact. Staff really goes above and beyond.

RAHKEENA C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Rudy G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph M.  |  Overall Experience 
Clasificación:
5.0

the service here is excellent. you are able to tell that everyone on staff cares about the customers and takes pride in the business. i am very happy.

Clifton B.  |  Overall Experience 
Clasificación:
1.0

It was a huge hassle - I couldn't get the online reservation to work, so came in person. Was told AFTER paying that they don't have the required locks and to go to Home Depot who doesn't have the same lock for sale, so had to cancel the whole thing after an hour. Total waste of time, and the person who served me was incredibly not giving any shits.

eli g.  |  Overall Experience 
Clasificación:
3.0

The unit just wasn't the size I expected.

ANN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hermas N.  |  First Impressions 
Clasificación:
1.0

your employees are very rude

Seyyit T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIELLE C.  |  Overall Experience 
Clasificación:
5.0

I just got my unit yesterday. So everything seems nice. It was clean and well lite. Staff was polite and knowledgeable.

Dorothy F.  |  First Impressions 
Clasificación:
4.0

We have had pleasant experience so far.

Nancy M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH A.  |  First Impressions 
Clasificación:
5.0

We want to thank Andrew Yogboh for being a huge help in finding the best size unit and most convenient location for us. Andrew was friendly, patient and answered all of our questions and requests. Andrew went out of his way to make sure our unit was ready and clean for our move in. He was very professional at all times and very efficient with our time. We couldn't be more pleased with the service we received from him. We will be recommending U-Haul at Quartermaster Plaza to all our family and friends.

WILLIAM F.  |  First Impressions 
Clasificación:
5.0

The young lady that helped me, went above and Beyond to make Sure Everything went smooth. In was. Sent. From an other facility that had my reservation but was sold out of units. The quartermaster facility was able to Accommodate me at the last minute and they were very helpful.

Stephanie M.  |  First Impressions 
Clasificación:
5.0

This is my first experience with getting storage and Othello was very patient and helpful.

Michele M.  |  First Impressions 
Clasificación:
3.0

Had problems with the elevator other than that things were good everyone should be offered a card

William G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Helena S.  |  Overall Experience 
Clasificación:
3.0

storage unit reserved online was not available to rent the very next day. Door was broken and contents were still inside storage unit

Alex N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMUEL C.  |  Overall Experience 
Clasificación:
5.0

The two gentlemen Ash & Mitch that took care of me were very, very professional, knowledgeable, courteous explained every specification in detailed & clarification. These two gentleman are a definite asset to the u-haul company. Their demeanor in PR business are excellent. I was very pleased! Thank you

Vincent T.  |  First Impressions 
Clasificación:
1.0

The disrespect and the miss use of my belongings or I had to trash everything I owned due to rat infestation the inconsideration of my belongings the inconsideration on how I had to handle things on my own it’s just respect and honor loyalty the hours you kept me there to do my own work instead of helping me I do not recommend your facility at all I am very unhappy and you left me at a convenience Let that to me to correct the same convenience

ANNAMARIE S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Kijan M.  |  Overall Experience 
Clasificación:
1.0

No one ever wore masks when I was in the office, or they put them on as I walked in. I moved all of my items out the day my next payment was due, but they would not let me end my lease because I didn't provide 24 hour notice. I understand that those are their terms, but they were able to end my lease and chose not to so they could acquire another month's rent. I confirmed this with corporate. Also, I had to come back from over an hour away to remove the lock a month later. Now, I'll make sure I never use Uhaul storage again because I'd rather pay more and have better customer service.

Angelo M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bryan m.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

stephen w.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Angelo M.  |  Overall Experience 
Clasificación:
3.0

It could have been more signs to show when my unit was. And more push karts to help me load my stuff.

Cherrelle F.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert Z.  |  First Impressions 
Clasificación:
3.0

Very friendly staff, really clean and secure storage. Set up is perfect. The challenge and reason for my rating is that the elevator never worked, three visits at least, even when putting my code in. So I would retrieve our belongings by the stair well which wasn't idea.

Jamie N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew O.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Nicole Y.  |  Overall Experience 
Clasificación:
1.0

This is the only location i will never go to ever again. My friends and family will all be told to stay away from here. I was disrespected over and over again. And so was my father who went to speak on my behalf. They made me pay for my 1st month of storage. After they lied to me and said that that location doesn't do that. Then i looked up at the wall that had a huge sign that said . 1st month free with truck rental. Which i had. So am i happy with your customers service . not at all.

Raul V.  |  Overall Experience 
Clasificación:
5.0

Had no problems and staff was always professional and helpful. This site was very secured

Norma G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L.  |  Overall Experience 
Clasificación:
4.0

Thank You

RAYMOND B.  |  Overall Experience 
Clasificación:
1.0

At this particular uhaul site the workers are slow and rude...

Valerie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaqae B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Toluwatayo O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia B.  |  First Impressions 
Clasificación:
3.0

The staff were always excellent and professional. Had easy access to the storage unit. However, it was also easy access for rodents and many of our things had mice droppings on them. That issue would really make me consider using a storage unit again.

David D.  |  Overall Experience 
Clasificación:
5.0

Staff was knowledgeable, engaged and prepared.

Gavin M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle S.  |  First Impressions 
Clasificación:
1.0

You people have turned the rental process into a convoluted nightmare.

gabriel p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Amedeo G.  |  First Impressions 
Clasificación:
5.0

Janjay Jackson was extremely nice and helpful. There were two other employees that were incredibly helpful as well. I am going through a rough situation right now- I was evicted from my apartment during this pandemic which caused a great deal of anxiety but when I left the storage unit I felt relieved and accommodated! They all were great!

Ashley F.  |  First Impressions 
Clasificación:
1.0

My experience was disappointing

Michael R.  |  First Impressions 
Clasificación:
5.0

thank you

yolanda d.  |  First Impressions 
Clasificación:
5.0

Process was quick and simple.

David D.  |  First Impressions 
Clasificación:
5.0

Fast & Convenient to make a reservation online. Price w/limited access time to belongings much higher than competitors. Exceptional staffe (A++++ Annette & Andrew, and Ash)

Stephen S.  |  First Impressions 
Clasificación:
5.0

clean, nicely maintained. handy keypad access and ability to drive in and unload. one quibble: u-haul needs to tell customers making a reservation that a particular u-haul lock is mandatory.

MICHAEL O. | Reservación
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