Comentarios del cliente para U-Haul Moving & Storage at Quartermaster Plaza

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Quartermaster Plaza

Grado total:

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Vincent O. en

Grado:

Wouldn't never use uhaul

debra b. en

Grado:

El cliente no dejó un comentario.

Nicole M. en

Grado:

Only problem is the app system. Not sure why staff is even necessary if customers have to do everything from the inspection to the drop off. It would make me feel better if someone on site was present during inspections instead of pictures for the customer’s sake.

Tara B. en

Grado:

My pick up process was very strong out. The initial truck I was given was parked around back, I had to wait for it to be brought around. However there were others out front. It had incorrect gas & mileage recorded & I was unable to make corrections using the online tool. I had to go back to customer service and explain what was going on. It took another 20min for them to issue me another truck which was recorded as having 2 miles under what was on the truck. I am 9mths pregnant and was working against the clock. The set backs i went thru added to my stress.

brian m. en

Grado:

Keep up the good work. Equipment was new and clean and location was convenient and I received fast and friendly service. Good work

Jo K. en

Grado:

Very nice place!!

Leonard N. en

Grado:

Thank You

Marvin R. en

Grado:

El cliente no dejó un comentario.

Venus S. en

Grado:

Have more employees working during prime times.

Nekia H. en

Grado:

Improve your online 24/7 share. I had a bad experience with the website. Not letting me upload a copy of my drivers licences or anything. I had to cancel my online reservation and go into a actual uhale site with individuals working behind the desk. They help me and got me into the rental i requested..

Jan J. en

Grado:

El cliente no dejó un comentario.

Gabrielle W. en

Grado:

I got my truck and had to put gas in it automatically because it was empty. The app froze every time i used it and made me start over each time. The workers act like they didn't know anything. Let alone help you with the app. This was the worse first time experience ever!!

Donnell B. en

Grado:

El cliente no dejó un comentario.

Ryan M. en

Grado:

Picked up the cargo van. Told me they were giving me a $14.88 credit for gas, because the tank was low. Low isn't the right word, empty was more like it, turned the car on and it said 6 miles until empty. Low tire gauge was also lit, and there was spray paint on the driver's side of the front window. I was on a time limit, so I just took it and drove to get gas. But it was the worst experience I've had with uhaul.

steven e. en

Grado:

El cliente no dejó un comentario.

Nicole G. en

Grado:

El cliente no dejó un comentario.

Quinton W. en

Grado:

El cliente no dejó un comentario.

Nelson M. en

Grado:

El cliente no dejó un comentario.

Philip K. en

Grado:

El cliente no dejó un comentario.

Qinglin B. en

Grado:

El cliente no dejó un comentario.

Matthew S. en

Grado:

El cliente no dejó un comentario.

Stephen Z. en

Grado:

The online process worked out great, it was my first time I reserved a truck as well as checked out online I would recommend it to anyone

Michael A. en

Grado:

El cliente no dejó un comentario.

Cornell G. en

Grado:

El cliente no dejó un comentario.

Caroline F. en

Grado:

El cliente no dejó un comentario.

Kecia D. en

Grado:

El cliente no dejó un comentario.

Nicole G. en

Grado:

El cliente no dejó un comentario.

Christina B. en

Grado:

N/a

Marquetta M. en

Grado:

El cliente no dejó un comentario.

Patricia C. en

Grado:

When I picked up the truck the attendant told me I could drop the truck off at any u-Haul location. When I called the location I wanted to drop it off at I was told I had to take it to the location on my contract. It was all the way across town and I took it anyways. When I got it to that location the attendant refused to take my truck stating that he had no room at all. He sent me to another location. I got to that location and they tried to refuse my truck. At this point I said I am leaving the truck here. I told the person there to call corporate and figure it out. I had to pay for the extra miles from driving the truck all over the place. You need to streamline your policies and train everyone that works for you so that they are not giving conflicting information. This was a waste of my time and money. I was frustrated beyond measure. It was very unprofessional!

JAMES B. en

Grado:

the internet and phones were down, because there was a power switch turned off. it was a nightmare. luckily I was able to get back to the apartment before the moving company showed up

Thomas H. en

Grado:

Horrible

Katlin G. en

Grado:

El cliente no dejó un comentario.

NAJA P. en

Grado:

Things went Awesome, Great customer service thanks

Frederick C. en

Grado:

This was the first time I rented a storage unit and I will be back if I need one again. Easy experience.

Roy B. en

Grado:

I was told That i consented to automatic payments but i never did. When asked for proof of this i couldn’t be provided with any. Horrible service and I’ll never use their services again

yolanda d. en

Grado:

thank you

Janice L. en

Grado:

Your staff was very friendly

Grace G. en

Grado:

Always long wait times when needing staff assistance and very limited customer service

JODY W. en

Grado:

I didn’t have any issues. I received notifications of any changes. No issues with the representatives.

David D. en

Grado:

Process was quick and simple.

Karon M. en

Grado:

Check procedures and options need to to be explained better.

MICHAEL F. en

Grado:

Would not show me where it was

Deloris T. en

Grado:

It was a disater the mileage was rigged,the workers had attitude,kept giving me the wrong storage with no lock,jus poor customer servive

Stephen S. en

Grado:

Fast & Convenient to make a reservation online. Price w/limited access time to belongings much higher than competitors. Exceptional staffe (A++++ Annette & Andrew, and Ash)

anthony k. en

Grado:

good

Monica J. en

Grado:

David, has always given excellent service

ROBERT G. en

Grado:

Great place and great service

cherrese s. en

Grado:

Thank u for your services

MARION K. en

Grado:

Everyone there were do great and very knowledgeable. Glad I choose what, location.If I ever need another storage place ;it would be there .

MICHAEL O. en

Grado:

clean, nicely maintained. handy keypad access and ability to drive in and unload. one quibble: u-haul needs to tell customers making a reservation that a particular u-haul lock is mandatory.

JAMES R. en

Grado:

The only issue — and it happened more than once — was inability to successfully use the card key. Always had to go to the office for help getting into the building.

Rita G. en

Grado:

payments using automated system did not get applied to my account. I received notification after checking out and closing my account that I was passed due. Staff never closed my account.

Terry B. en

Grado:

It was very easy for me to select storage unit Your clerks did a good job assisting me thanks

Karen R. en

Grado:

The checkout experience was horrible. I will not use U-Haul again. When I stated my displeasure with the checkout experience, the manager wanted to make excuses.

Krista A. en

Grado:

Procedures not explained to us, and we were locked out of our unit for 24 hours as a result; the door to our unit was broken (wouldn't stay open) and never fixed; and customer service usually poor.

THOMAS S. en

Grado:

Change ur move out policy