Customer Reviews for U-Haul Moving & Storage at Princeton & Candelaria

2463 comentarios

3103 Princeton Dr NE   Albuquerque, NM 87107

(505) 881-1122

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(505) 881-1122

3103 Princeton Dr NE
Albuquerque, NM 87107

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Dinah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
1.0

Won't rent from U-Haul again. I was twenty minutes late and got charge another day. When I returned the van the employee didn't tell me anything. Even if the system charges another day automatically, the employee could have told me my bill will be $30 higher.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SPENCER B. 
Clasificación:
5.0

Excellant location

Gregory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor M. 
Clasificación:
2.0

Staff hooked me up and told me I was good to go w/out an inspection. When I called UHUAL and gained access to the online inspection site I found in my text messages I found the picture of the trailer were not pictures of the trailer I rented. I called in to report this issue. My upload to an email to report this failed to go through. I will try again.

Mark H. 
Clasificación:
5.0

I always enjoy renting from Uhaul. They do a good job.

William T. 
Clasificación:
5.0

It was quick, easy, professional, done correctly, and good quality.

Brian L. 
Clasificación:
5.0

Staff was very friendly and helpful. I really appreciate people and companies that are easy to do business with.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nanci H. 
Clasificación:
3.0

Manuel Garcia was great. After hour drop off was ridiculously time consuming. Bait and switch with your photos of aluminum trailers and when I picked the trailer up found it to be heavy steel instead. Disappointing!

Martin M. 
Clasificación:
3.0

Got charged more than I should have. Customer service said I would get a refund but still haven't and it's 4 days later and the charge went from pending to cleared yesterday. The agent did not say u was getting charged for 100 miles when I said I would only be driving about 40. Terrible customer service.

JASON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey V. 
Clasificación:
5.0

Staff very accommodating and helpful.

Sheila G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwing R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER T. 
Clasificación:
5.0

Extremely helpful & courteous

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian P. 
Clasificación:
1.0

The man at the desk with glasses lied and said they had non available but when we called we picked it up right away...he did say sorry or explain why he told us he had non available. Not going to this location again.

Evelyn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trish T. 
Clasificación:
4.0

El cliente no dejó un comentario.

donna A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick T.  |  Overall Experience 
Clasificación:
3.0

We had ordered a 26' truck and when we went to pick up they let us know we would only have the truck for 5 hours instead of 6. So we had to settle on a smaller truck.

ERIC H. 
Clasificación:
4.0

On line check un was too difficult to navigate

VALARIE A J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martha J. 
Clasificación:
4.0

The online, app-assisted pickup was a complete disaster. If I wasn't a fairly savvy Internet / computer user I would not have been able to complete the pickup without getting help. Buttons in the app were not functional. I ended up going to the webpage, where fortunately, it was able to pick up where I left off and complete the pickup process. I can not recommend the automated pickup process to anyone. The fact that you have to go into the office and be handed the key by a person at the end kind of negates the whole concept of being touchless in the end, anyway.

Robert S. 
Clasificación:
5.0

Superb customer service. Customer technician had a mask on the whole time. Everything was ready, hooked up quickly and on my way. Great job!!! Thank you, Erin Jackson

Erin J. 
Clasificación:
4.0

Please sweep out the back of the trailers before renting them. I picked up my trailer and it had pieces of metal, dirt, and shards of glass in it. The overall trailer looked horrible and you can tell it is not well maintained.

ANTONIO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

Everyone involved in helping us was fantastic, Thank you, It was a sensitive time as we lost our mother in law

William U. 
Clasificación:
5.0

I didn't know how to open the gas tank. It is a little unusual and maybe could have been pointed out before hand. But the guy in charge was so helpful, and the rental so good, and the great price, that I have already recommend this location to another person.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reynold D. 
Clasificación:
4.0

El cliente no dejó un comentario.

REBECCA M. 
Clasificación:
4.0

Only drove the pickup 3 miles from location when a drunk driver pulled in front of me and caused me to crash into them and was still charged $251.00 for a full day. Not happy with that.

David F. 
Clasificación:
2.0

Have your employees follow safe practices would be an improvement. The gentleman that filled out the paperwork/rental agreement for the smaller trailer was not personable and wore NO MASK. He seemed to resent my questions. The gentleman that hooked up the rental equipment was very personable but pulled his mask down inside. Except for safety protocols, which ARE CRUCIAL to the safety of your customers and their families...much less your own families. I may have been exposed recently and if not, I feel that I could have been exposed by YOUR PERSONNEL. Thank you for the attention to this vitally

erin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS A. 
Clasificación:
5.0

Thank you! Our rental was top notch from start to finish.

Tricia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

Very professional and courteous and helpful really good experience thanks

WILLIAM T. 
Clasificación:
3.0

I rented the 15' truck, furniture pads and dolly from Uhaul on ABQ on Central Av. 10 days PAID in advance. I fly down there from Mpls and taxi to Uhaul. They had no truck, pads or dolly. They sent me to another location, another taxi, to get the truck, got the truck, but they had no pads or dolly either. I got credited, but moving and driving 1,500 miles one way, I really needed the dolly and pads.

Phyllis W. 
Clasificación:
5.0

Victor went above and beyond to secure a 26 foot truck quickly and is a credit to your company! Many thanks. Bill Pedace, Los Lunas, NM

WILLIAM P. 
Clasificación:
4.0

Great staff, very polite and helpful !

CAROLYN C. 
Clasificación:
5.0

N/C

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank K. 
Clasificación:
5.0

Great customer service!! If I ever need a trailer, U Haul is the place to contact! Easy process and thank you again for making it easy once again!!!

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
5.0

Abel and the entire staff take great care of me every time I rent from them. They make it easy.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riley M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Filiberto H. 
Clasificación:
1.0

I called the day before to see when I had to return it the next day. They said they were open until 7pm. I arrived the next day at 530 but got charged an extra day........!!!!!!!! It delivered it on time!

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONDE T. 
Clasificación:
5.0

Awesome customer service!! Will recommend to everyone!

CRYSTAL M. 
Clasificación:
2.0

The engine was overheating as soon as I left the parking lot.

Madison M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua W. 
Clasificación:
4.0

El cliente no dejó un comentario.

David P. 
Clasificación:
4.0

My driver door had a loose bolt that holds the door to the door sil, and also I believe the mileage was incorrect, and that it needs to be calibrated with the speedometer and tire setup. I drove little under 800 miles, and it said 816, makes a difference in the long run.

Samuel M. 
Clasificación:
4.0

It would be nice if we could have access later in the evening, but I understand why we do not. Safety first! Staff was friendly, helpful, and knowledgeable. ¡Gracias!

Julia P.  |  First Impressions 
Clasificación:
5.0

Very fast drive thru

JANELL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

Friendly, quick service.

James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX P S. 
Clasificación:
1.0

I was pretty upset with the staff at this location and the san Mateo location I put a reservation at the san Mateo location and they transferred my reservation to the prinstion location and didn't notify me until we got to the San Mateo location when I asked why we got transferred they said they did not have the equipment at San Mateo so they made us drive to Princeton which made us have more miles and more gas to put on the vehicle instead of having your customers drive to another location you should have your employees drive the U-Hauls to the location where it should be when I went into the Princeton location the employee helping us check in was very rude and told me that they had sent text messages I tried to show him my phone to let him know I had never got notified on us being transferred to a different location I asked him if the miles and gas would be credited since we had to go to a further location to pick up the U-Haul he again was very rude with his answer and said no we will not credit you we sent messages which I never received a message a phone call if we had we would have showed up at the Princeton location in the beginning instead of driving all the way to the San Mateo location where I had put my reservation you guys need to fix things so people don't have to drive out of their way moving is a very stressful situation as it is and your customers do not need to deal with your very rude employees we dealt with rude employees at San Mateo and at Princeton location the U-Haul is very clean and good but your customer service was the shittiest ever and we use U-Haul a lot unfortunately

Krystle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN E. 
Clasificación:
2.0

Hire a new sales associate. The guy at the desk was rude, inefficent and acted like helping customers was an inconvenience he had to tolerate.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

sally P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick O. 
Clasificación:
3.0

The pickup truck had a strong smell of cigarette smoke

BRYAN B B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
5.0

The associate working was friendly & helpful and made the process easy.

kimberly B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Courtney D. 
Clasificación:
5.0

Left rear tail lights and side marker lights do not light up. (Brake/turn signal works, but not tail lights for night travel.) Triple tail lights on tailgate were likewise not functioning.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian M. 
Clasificación:
5.0

Great truck and great service

DOMINICA S. 
Clasificación:
5.0

These guys were so easy to work with. I returned the tow dolly the day before I returned the truck. Every time I drove in someone came out right away to help. I love that you use scanners so that equipment can be identified/checked-in without a lot of paperwork.

Barbara V. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lisa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY W. 
Clasificación:
1.0

We drove to New Mexico from Colorado, went to pick up the trailer and the store was closed. No one called me to let me know that the store was not going to be open for labor day. We were pressed for time and had to go to another store on Princeton, the person that helped us at the store on Princeton was very nice and helpful and was able to get us a trailer.

MICHAEL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonzo R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  First Impressions 
Clasificación:
5.0

Jade is a great asset to your company very helpful an great customer service. Thank you Jade

Geraldine T.  |  Overall Experience 
Clasificación:
4.0

Josh and Jeremy were most helpful. Great job guys! Thank you so much!

Karen F.  |  Overall Experience 
Clasificación:
5.0

This was a awsome experience. My life was made super easy! Over nine months ago I was given complimentary storage for using a truck. I was surprised to find how easy it was to cash in on that offer.

Michelle G.  |  Overall Experience 
Clasificación:
5.0

Guy who helped me was a champ. Cool, professional.

jeremy t.  |  First Impressions 
Clasificación:
5.0

By far the best experience I’ve ever had with U-Haul.

Julie A.  |  First Impressions 
Clasificación:
4.0

Thanks for your help yall.

william p.  |  First Impressions 
Clasificación:
5.0

The staff was super understanding and very helpful. They allowed us to take our time moving from the rental truck to the storage. They even helped fix my alarm card.

Leslie O.  |  First Impressions 
Clasificación:
5.0

Thank you so very much for the wonderful service!!! The Staff was VERY helpful.

Fedelina G.  |  Overall Experience 
Clasificación:
1.0

This is ridiculous, I contacted Uhaul about this matter & Uhaul recorded the phone call of my problem but did absolutely nothing about it!!! You'll be hearing from attorneys in this matter!!!

Frank D.  |  Overall Experience 
Clasificación:
1.0

Was harassed by the staff

DANIEL T.  |  Overall Experience 
Clasificación:
5.0

Chelsea and the staff were always helpful. I'll always use uhaul for my moving and storage needs from now on

Eric M.  |  Overall Experience 
Clasificación:
1.0

HORRENDOUS! I made my reservation for a 26ft truck and storage unit on 9/15/18 and when I arrived for it on my move day 9/26/18 neither one were available. Absolute worst UHaul experience! -Sharon

Sharon E. | Reservación
Clasificación:
5.0

Fair organized highly recommend

Melissa J. | Reservación
No se han enviado comentarios para esta ubicación.

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