Comentarios del cliente para U-Haul Moving & Storage at Powers Blvd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Powers Blvd

Grado total:

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Jerrica M. en

Grado:

El cliente no dejó un comentario.

EDWARD Y. en

Grado:

U-Haul Moving and Storage at Powers Blvd. have provided excellent service and storage for the past 6 years that I utilized the facility.

Mara I. en

Grado:

Jennifer and the rest of the employees are always helpful and courteous. This location is always busy but I've always felt welcome and have had all my questions answered. I'd highly recommend to anyone needing equipment rental or storage services.

Tymichael D. en

Grado:

El cliente no dejó un comentario.

Chris H. en

Grado:

El cliente no dejó un comentario.

Stephen S. en

Grado:

Perfect ! Initiated online , finished in person . (Pickup and Return) excellent staff for both . Thanks

Richard W. en

Grado:

Have return lane cleared out. There was four units in the return lanes upon arrival. However the attendant had us move up to create a third lane and got us out in a very very timely manor. Thank you. The attendant also was very attentive to my concerns about the fender and hitch height. Five stars for this attendant!

David Z. en

Grado:

Truly listen and not just hear. I said I wanted to drop it off in Cameron. I was told they have been the system that I dropped it off in Bethany so they were going to list that 1 and I could drop it off anywhere. That has not been my experience in the past.

Suzette F. en

Grado:

El cliente no dejó un comentario.

Phyllis W. en

Grado:

El cliente no dejó un comentario.

Darin G. en

Grado:

I didn't reserve my UHaul for pickup at this location. I reserved it for All-Star rental on Tejon Street in Colorado Springs as that location is right around the corner from my storage unit and I was running a tight timeline. This change was not requested and ended up taking me an extra hour to complete. I also had other arrangements made with the Tejon street location that I was unable to complete and I ended up paying more than necessary to complete my pickup at a location I didn't desire. I would recommend you meet the needs of the customer and locate the vehicle for pickup at the location where the reservation is requested.

Amanda O. en

Grado:

I have been very satisfied with service at this location in the past, however, I was left feeling very disappointed today. I made an appointment last week to get a new hitch installed on my 2019 Subaru Forester. I was told when I made the appointment over the phone for 2pm today, that it would take 45-60mins for installation. I arrived today at 1:55pm for the installation. There was another customer in front of me so I waited patiently until 2:42 when my vehicle was finally taken in for the installation. The installation was not complete until 3:55. I understand things happen, but this appointment lasted almost 2 hours which made me late to my prior engagements. The employee who assisted with processing my payment stated, customers prior to me were late which caused delays. I asked her how long are installations suppose to take and she responded with, “2 hours”. That was a response which I felt was a lie because, it contradicted what I was previously told on the phone from the same store. There should be a new policy that tells customers that if they’re late for an installation, they will be skipped. If I’m on time to my appointment, I should be be punished and be caused to be late myself for plans I had made for after the appointment. That is simply not fair for those who make it an effort to show up on time. I believe U-Haul does many great things and hope that today’s experience was an isolated one. I know this was long, but thank you for reading.

MaryELLen B. en

Grado:

El cliente no dejó un comentario.

Mary S. en

Grado:

El cliente no dejó un comentario.

Peter M. en

Grado:

Great customer service!

Janice N. en

Grado:

El cliente no dejó un comentario.

Christopher L. en

Grado:

Jennifer at check-in was FANTASTIC. Returning the vehicle was not so great. Sat there for 10-15 minutes and no one acknowledged that I was there. Return guy was rude and impatient.

Trevor L. en

Grado:

Employees won't talk to customers to help them, they give an attitude when you ask them a question and then give you some bs instructions and tell you not to talk to them, couldn't get all equipment I rented because staff wouldn't listen.

Nicole B. en

Grado:

The customer service was extremely poor, rude and unacceptable.

Courtney L. en

Grado:

El cliente no dejó un comentario.

Lanyard B. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

El cliente no dejó un comentario.

Peter M. en

Grado:

The folks that helped me out were awesome!

Damian M. en

Grado:

Damian is always excellent to work with! Very professional and experienced in all that he does at uhaul. He is an asset to the company 100%

Archie J. en

Grado:

I originally requested this location due to the proximity to a local storage facility I had to use. U-haul.com let me book my reservation at this location but when I got called they informed me that the unit I reserved was not available and that I would have to travel 20-30 minutes away. I was not compensated for the change rather I just had to change my reservation to accommodate my original plans.

Douglas E. en

Grado:

I was very impressed with the staff, facility and how well maintained the place was kept. Two thumbs up!

Douglas E. en

Grado:

El cliente no dejó un comentario.

Debra H. en

Grado:

Very unfriendly. Not willing to listen to the customer. Rude interactions with the customer.

Charotte W. en

Grado:

Courteous and very friendly environment

Donald C. en

Grado:

Tha appliance dolly was missing a part, but the staff was outstanding! Chandler has terrific customer service skills....

James M. en

Grado:

That truck needed work it had a power steering problem....

Cathy B. en

Grado:

El cliente no dejó un comentario.

Julianne L. en

Grado:

El cliente no dejó un comentario.

Russell M. en

Grado:

Hire more customer service representatives to make wait times less. Poor girl at counter had a line of impatience customers.

Eric V. en

Grado:

Great customer service!

ulises s. en

Grado:

El cliente no dejó un comentario.

Gary J. en

Grado:

El cliente no dejó un comentario.

Tammy N. en

Grado:

Crappy service then comes back 7mo later and charges my card again for another 2 charges one for 2 25 and one for 6.90 claim they are toll charges ...we never went over toll roads...... CROOKS!!!!!

Michaell W. en

Grado:

Helpful and friendly even though they seemed a bit overwhelmed/understaffed. Would use this location again, if the need arises.

PATRICK B. en

Grado:

U haul refuses to speak to me about a $3600 charge on my credit card, which I did not even use a credit card for this transaction. I have tried to contact u haul on four separate occasions to handle this and you refuse to speak to me. I will have my attorney contact u haul since you will not speak to me.

Brett K. en

Grado:

Brandon was very friendly and professional. I had the utmost confidence I was being taken care of in the best manner possible. Kudos!

WILLIAM L. en

Grado:

Keep up the good work! And try to give frequent Rental customers a small discount at least once a year if he or she happens to rent the Equipment once a year.

Steven D. en

Grado:

El cliente no dejó un comentario.

david h. en

Grado:

El cliente no dejó un comentario.

Elvis B. en

Grado:

Have more staff. Faster internet. More training in customer service.

ANDREW B. en

Grado:

El cliente no dejó un comentario.

emilie e. en

Grado:

Our experience overall was ok; however, the woman who received our reservation(Jennifer Hudson) was extremely rude to other customers waiting in line to reserve equipment. While we are fully aware that it is PCS season, it does not warrant sarcasm, flippancy and a flagrant disregard to customer service. Although we will use U-haul again, we will no longer patronize this particular location.

Jill h. en

Grado:

More customer employees and improve the online check in.

Nayari S. en

Grado:

Horrible customer service. These employees should learn to be more understanding and compassionate. Completely rude and unprofessional. Definitely will not be going to this location nor recommend anyone to this uhaul location ever again.

Gary S. en

Grado:

I rented a truck 5 miles from my intended location. One email said I could pick up the truck at the JD warehouse location. However I had to drive 20+ miles both ways tp pick up and return the truck. At a cost of .99 a miles, this represented an extra $40.00 for mileage. In additional the agent was trying to use my phone to book the rental and when that didn't work he set my phone down and someone picked it up and I discovered it was not in my bag after I had driven several miles and had to return to uhaul while they tried to find my phone which I think was found in a service area. I was charged mileage for this mistake.

Joseph W. en

Grado:

Customer service is poor. Personnel assisting with drop off and pick up are over worked.

Richard P. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

Christy G. en

Grado:

Two for two in 8 days of great service!!!

mike b. en

Grado:

Customer service it was great there

mike b. en

Grado:

Customer service was great and also we rented a storage space. The trip took longer than what it was supposed to take and that was because of the storms are going across the Midwest Hurricanes tornadoes and thunderstorms yeah lotta grace on how long it took us to finnish our trip. If I have to move again I will definitely rent from U-Haul

Alex K. en

Grado:

El cliente no dejó un comentario.

Mary S. en

Grado:

The staff was great and very helpful, the only concern for me is that the cost is getting very higjh.

AMANDA S. en

Grado:

Lied about the drop off time and charged another whole day the same day I was returning then tell me that I have to call customer service to get it back then now after 10 days of waiting for a check still don't have my money!!!!! Then after the check is sent they told me that they could have sent it to my card instead but that it was too late because they had sent it already!!! WTF horrible just horrible

ken r. en

Grado:

El cliente no dejó un comentario.

Timothy L. en

Grado:

El cliente no dejó un comentario.

Ken M. en

Grado:

El cliente no dejó un comentario.

JOE S. en

Grado:

Great service.

Alexandra C. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

Nothing to improve. Everyone there was helpful and friendly.

Michael M. en

Grado:

El cliente no dejó un comentario.

Sidney B. en

Grado:

Do not make people use that ridiculous app to check in. It wasted 45 minutes of my time when there were people in that could have helped me. It didn't save me time!!!

Larry H. en

Grado:

El cliente no dejó un comentario.

Franklin K. en

Grado:

El cliente no dejó un comentario.

Noelle V. en

Grado:

Customer service people were helpful and nice but the wait time was extremely long and the store appeared very understaffed. The employees talked among themselves expressing frustration with store and management. The store seemed poorly managed and unorganized. Also there was a lock on the hitch that I was not aware of so I was unable to use the hitch on the truck. I reserved a trailer that was only available at another location and they were not able to remove the lock. Because of time I was unable to go back to the original location to have the lock removed and could not get the trailer rental. Overall I was very displeased with the experience and will rent from another company next time.

Calvin M. en

Grado:

It took over 40 minutes to book with truckshare - that process needs major improvement.

Edgardo M. en

Grado:

I was very please with the professionalism of both ladies. The lady, whose name I believe was Jennifer was excellent. She took the time to set up everything in my smart phone and explained everything clearly and with a great attitude. I was very impressed by her ability to take care of myself and other customer that showed up while taking care of me, without neglecting me. She was without a question, a multi-task kind of person.

Chrity G. en

Grado:

Your customer service is already top notch!!!

Bradley S. en

Grado:

I was greeted with a smile and a high five for returning the truck early. The female employee that checked the truck in was very cheerful and got the truck checked in and me out of there very quickly! Excellent customer service!

Michael S. en

Grado:

Really terrific install experience. Damian was did a great job and was able to explain everything. I'll be back if i need any more trailer hitches.

Kevin B. en

Grado:

Staff was awesome! Personable, helpful, funny! Top notch customer service.

jose l. en

Grado:

El cliente no dejó un comentario.

SCOTT O. en

Grado:

Better explanation of Safe Move vs Safe Move Plus. Really should just offer Plus, to alleviate confusion on coverages. Truck was not loaded with Furniture Pads/Blankets or Dolly as requested with rental. Service center did provide them promptly upon return.

Ali A. en

Grado:

El cliente no dejó un comentario.

Dennis W. en

Grado:

The staff was rude and threatening. I will never go back!

Shari W. en

Grado:

El cliente no dejó un comentario.

PAUL F. en

Grado:

What an excellent operation! Although there were several trucks being checked in at the time, there were more than enough (friendly) staff to get me on my way quickly and efficiently. A+ service.

Bill P. en

Grado:

Work on customer service and phone etiquette. Employee was very rude, saying that the unit needed to be returned asap, cause it was due out on another rent as soon as I drop it off and it wasnt scheduled to be returned for another 45 minutes. Will never use U-Haul again. Found out that another company rents trucks for the same amount and thay are clean when you pick them up.

JAMES K. en

Grado:

Nate was efficient but very terse. A smile now and then goes a long way.

Kelryn S. en

Grado:

El cliente no dejó un comentario.

dana s. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

everything was great

Christopher B. en

Grado:

Don’t offer a chance to talk to a representative/ or use a smartphone to pick up/ drop off if you don’t mean it. I prefer to deal with human beings. I was forced to get out my phone and open an account at the time of my reservation. 45 minutes later I was able to drive away. Some cloud based rep was judging my identification/photos as to they authenticity. Pickup was amazing and smooth. Took 2 minutes as I worked with a rep personally

Richard E. en

Grado:

My rental person very helpful and nice to work with

Gary F. en

Grado:

El cliente no dejó un comentario.

James R. en

Grado:

El cliente no dejó un comentario.

Anthony R. en

Grado:

El cliente no dejó un comentario.

Jordan R. en

Grado:

The gentleman working the desk were extremely considerate. Very professional. I'll certainly come back the next time I need to move.

Julie B. en

Grado:

El cliente no dejó un comentario.

Kristin T. en

Grado:

El cliente no dejó un comentario.

Kenneth F. en

Grado:

El cliente no dejó un comentario.

Kenneth F. en

Grado:

Always good to work with you all @ Powers Uhaul. Tell next time...

Mike F. en

Grado:

El cliente no dejó un comentario.

Stephen W. en

Grado:

El cliente no dejó un comentario.

MARLENE H. en

Grado:

El cliente no dejó un comentario.

Justine W. en

Grado:

My instillation took over 5 hours when I scheduled, confirmed my appoint, and arrived saying I would be waiting while the work was completed. This location was grossly understaffed, which I had plenty of time to witness first hand. I have no doubt that the absurd amount of time it took for my hitch to be installed was directly related to staffing issues.

nick i. en

Grado:

El cliente no dejó un comentario.

alejandro t. en

Grado:

El cliente no dejó un comentario.

Grace C. en

Grado:

The mobile check in was absolute crap. It was so time consuming it was easier to just check in inside. The people in the office more efficient

LeRoy T. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

I had numerous issues with this Uhaul experience. Changed pick-up and drop off locations just to name one. I will most likely never use Uhaul again.

Caroline M. en

Grado:

El cliente no dejó un comentario.

Barbara V. en

Grado:

Overall cleanliness of the truck was good, however it smelled HORRIFIC, massive body odor in the cab of the truck. We did truck share and when we went to turn it in after only 2-3 hours of use Brandon said do not worry about doing the truck share return I will return it for you. Get a call the next day and asked if we needed an extension on the truck. So in other words Brandon did not return the truck. Now I am worried about the miles on the truck. How do I know that he or someone else did not drive off with it? The tank was already on E when we picked it up. So now I feel like questioning the miles on the truck. I know exactly the route and I can pull it up on google maps, including both addresses and the gas station that we stopped at to see if the mile are correct. This is why I stick with the Nevada or Galley locations. I never have a good experience with Victor Pl Location.

dennis e. en

Grado:

STOP OVERBOOKING!!!!!! Make sure entire staff is properly trained!!!! Academy location is worst ive ever used . Store full of idiots and rude assholes. They gave away my truck and even tho it was their fault, refused to give me any compensation, i.e. discount.

Keith F. en

Grado:

Excellent Experience

Carlene B. en

Grado:

El cliente no dejó un comentario.

Arthur C. en

Grado:

Great customer service from start to finish

Rick B. en

Grado:

El cliente no dejó un comentario.

james o. en

Grado:

If the sign hanging in store says $ 10.00 aday to rent appliance dollie then don't charge $ 20.00

Eric H. en

Grado:

El cliente no dejó un comentario.

Teresa M. en

Grado:

El cliente no dejó un comentario.

lee l. en

Grado:

Brandon I believe was his name... was great... tks

Jeff W. en

Grado:

staff was very helpful and knowledgeable

Dan R. en

Grado:

You provide great customer service! Thank you!

Nekole G. en

Grado:

You have cameras everywhere which would indicate faster service.... However on pick up and return had to go into store where both times employees were not busy.... Maybe you need to install a dinger bell so employees know to wake up. That is annoying, speed process up would be great.

MARACUS L. en

Grado:

My reservation was inadvertently chafed with no notification by phone. The problem was taken care of the same day.

Harvey G. en

Grado:

One package of Shipping Blankets smelled like diesel fuel. Brought them back Saturday morning to be met by one employee. Unfortunately, I was the 2nd customer. After waiting 15 minutes the second employee showed up for work. Too bad he had no idea what he was doing. In order to credit my bill $5.00, he would have to make a new contract. $5.00 wasn’t worth it so I got new blankets and left.

jessie b. en

Grado:

All associates very friendly and professional!

Scott P. en

Grado:

El cliente no dejó un comentario.

steven S. en

Grado:

El cliente no dejó un comentario.

Daniel S. en

Grado:

It was a busy morning and took too long getting the vehicle that I reserved. Arrived at 7:15 and got the vehicle at 7:55.

Ryan J. en

Grado:

El cliente no dejó un comentario.

WILLIAM B. en

Grado:

Online service wasn't availble. Vehicle i wanted wasnt availble when i went to station in person.

Thomas W. en

Grado:

Excellent service like it should be. Hands down excellent thx guys

Micheal A. en

Grado:

El cliente no dejó un comentario.

John N. en

Grado:

El cliente no dejó un comentario.

Rick P. en

Grado:

Customer Service was horrible...reservation was messed up

DOUGLAS S. en

Grado:

Nothing can be done to improve customer service except continue providing the same pleasant, professional service with each new customer! Thank you U-Haul

Tim B. en

Grado:

Everything worked out fine. I don't understand why you have us give you a reference name to call to verify us. That doesn't make much sense to me.

Joseph C. en

Grado:

on THE CONTRACTS BOTH TIMES I RENTED A TRUCK AND A TRAILER IS SAYS I WOULD GET $25 BACK ONTHE CLLEAN TRUCK AND $15 BACK ON THE TRAILER - NEVER SAW IT OR HEARD ONE WORD ABOUT IT. NOT HAPPY AT ALL - I TOOK THE TIME AND GOT SCREWED!

Micheal A. en

Grado:

Excellent service!

Kielaat W. en

Grado:

El cliente no dejó un comentario.

James E. en

Grado:

El cliente no dejó un comentario.

JANIE B. en

Grado:

El cliente no dejó un comentario.

Kenneth F. en

Grado:

Good service thanks again.

Mark P. en

Grado:

This location really sets the standard for how a U-Haul moving and storage center should operate. Kudos to the crew.

Adam D. en

Grado:

Awesome staff. The best U-Haul experience to date!

Kayla G. en

Grado:

They didn't explain that there was going to be an additional charge on top of the 900 and some dollars that I had already paid.

Dominick C. en

Grado:

None at all. They were very nice and friendly.

Irven H. en

Grado:

Your salespeople should know their job that rules and regulations you should take that job seriously I know what's going on around them when I was there I saw several mistakes that were made .

Steve R. en

Grado:

Best customer service. Angie is the best.

William H. en

Grado:

N/A

Bridgett S. en

Grado:

El cliente no dejó un comentario.

Robin f. en

Grado:

Keep Damian employed he is amazing and helped me get through my rental experience without any problems. Awesome employee!!

brenda l. en

Grado:

Brandon and Damion were very helpful when i got there

JAMES E. en

Grado:

Customer service was excellent and friendly.

Kris S. en

Grado:

Uhaul was very accommodating. I had the trailer scheduled for Saturday pickup, but it snowed. They had no problems in rescheduling for Sunday. Brandon Hawk was very polite and helpful. Will use uhaul again.

Annette S. en

Grado:

When customers make reservations online, the system should NOT change that location, especially without notifying the customer. Thankfully, the location was able to get the contract transferred back to the original location selected and had the requested equipment available... location is great, online experience was not.

Darryl M. en

Grado:

Jannifer Hudson and her entire team were superb!!! I have never had such a pleasant and painless experience when it comes to moving Thank You so much

chad b. en

Grado:

El cliente no dejó un comentario.

Jeffrey C. en

Grado:

All staff I’ve met there have been very helpful and friendly one in particular when we rented are I u-haul truck made are day we told him about are broken finger he made us laugh so hard I damn near pissed myself

allyssia c. en

Grado:

El cliente no dejó un comentario.

Aaron H. en

Grado:

Wonderful staff, super friendly and helpful. Brandon Hawk did an excellent job installing a hitch on our new Subaru. The staff even took the time to remove my bike rack from my older car and attached it to our new hitch. 100% satisfied customer! Thanks Uhaul team!

lyndon m. en

Grado:

El cliente no dejó un comentario.

brandy d. en

Grado:

Jennifer was great.

Ruth A. en

Grado:

Yes! This Colorado Springs location on Victor Place is excellent! Lafayette, Damian, Angie, Brandon, and (Brandyn at the N Academy location) excellent staff members!!!! They could truly educate and train a few others in the world of customer service, communication, service and caring about helping their customers. (ARE YOU LISTENING IOWA REGIONAL TRAFFIC CENTER???) Colorado Springs, Thanks for picking up the slack for other Uhaul staff members who failed in every possible way in IOWA. ***Lafayette, we truly appreciate your kindness and caring enough to listen. We remember names; and we remember experiences, positive or negative; personal and excellent customer service goes a long way. (Negative experiences will hurt any business EVERY time.) Thumbs up!

Kenneth F. en

Grado:

El cliente no dejó un comentario.

Keith Q. en

Grado:

Always good to deal with.

LORI S. en

Grado:

El cliente no dejó un comentario.

Jeanette C. en

Grado:

El cliente no dejó un comentario.

eugene p. en

Grado:

I have no complaints...everything was just like it was supposed to be... Organized and ready.. well checked out and installed... Car trailer.. When I returned it.. The fella that checked it out and took care of things in the Office was super sharp.. Got things done inspite of things in there not being opened... He managed it all very well... Darn.. Do not have the receipt with his name..... Thanks all....

Meriah R. en

Grado:

Jake Logan was not only friendly and knowledgeable about the equipment, but he was quick in getting us the truck. He definitely made the whole experience a positive one!

MICHELLE S. en

Grado:

El cliente no dejó un comentario.

Christpher C. en

Grado:

El cliente no dejó un comentario.

Steven A. en

Grado:

El cliente no dejó un comentario.

Adam D. en

Grado:

The whole staff was friendly and professional. I was very impressed. One of the best if not best U-Haul locations I have ever used.

rebecca p. en

Grado:

Loved our rep. Awesome job

Kayla B. en

Grado:

El cliente no dejó un comentario.

briana s. en

Grado:

El cliente no dejó un comentario.

Ameerah R. en

Grado:

Thank you

Roriann S. en

Grado:

El cliente no dejó un comentario.

Janelle H. en

Grado:

El cliente no dejó un comentario.

Larry D. en

Grado:

😎

Larry D. en

Grado:

El cliente no dejó un comentario.

Roriann S. en

Grado:

El cliente no dejó un comentario.

Roriann S. en

Grado:

El cliente no dejó un comentario.

Dick L. en

Grado:

Angela was very professional, efficient and personality plus!

Michael J. en

Grado:

Lafayette Jones and Jake Logan were awesome! They worked around my schedule, came in on their day off to get it done after the original scheduled date fell thru. Would recommend them to everyone!

MARLENE H. en

Grado:

Angela Moore was great at helping me out

richard r. en

Grado:

El cliente no dejó un comentario.

MICHAEL M. en

Grado:

Angela Moore did an outstanding job. She was warm, friendly, and extremely helpful. I was in and out of the store in under 15 minutes. Recommend providing A spot bonus or paid day at the spa. ??

james N. en

Grado:

Jake Logan was a big help in assisting me in renting my truck. Thank you very much.

Gregg P. en

Grado:

Convenient location, clean facility.

Robert D. en

Grado:

Night and day difference they know what they’re doing here please close the Kalamazoo rental places immediately they give you guys a bad name Christopher is not a good person

Ishaac M C. en

Grado:

They were very kind and helpful.

John B. en

Grado:

El cliente no dejó un comentario.

BRIAN H. en

Grado:

I rented a 5'x8' trailer for the weekend and Brandon Hawke was incredibly helpful and made sure my trailer was what I expected of Uhaul. I really appreciate his hustle and dedication especially on a snowy and cold Colorado Saturday. I forgot to do the Express online check in and helped me get through the set up process quickly and without mistake. Thanks Brandon!

Michael M. en

Grado:

El cliente no dejó un comentario.

Cheryl R. en

Grado:

Trailer was ready to go when I arrived one question- why would you not rent the newest trailer available each time?

greg a. en

Grado:

Jake Logan was a great help. You need more employees like him. I've had bad experiences in the past with U haul. However, he was able to correct the errors your booking agent made and get me on the road in time.

Joshua M. en

Grado:

Hire more military staff

Carolyn B. en

Grado:

Service representatives at the location were absolutely wonderful, super polite and helpful.

Mary C. en

Grado:

El cliente no dejó un comentario.

Clyde W. en

Grado:

El cliente no dejó un comentario.

Carolyn M. en

Grado:

Have pick up truck properly prepared and cleaned of all snow by the time customer arrives to pick it up. I had to wait an extra 30-45 minutes for snow to be removed from bed of truck after being asked “are you going to need to use the bed?” I was renting a pickup truck for the sole purpose of using the bed. Ultimately I had to exchange rental for a van because the vehicle could not be properly prepared for its use. After spending an extra 45 minutes at your location, I was then still expected to have it returned at the same time-leaving me with 45 minutes less time to move.

Roriann S. en

Grado:

Great Customer Service at the desk.

Kari M. en

Grado:

Jake Logan was so helpful and gave me all the information I needed after leaving Public Storage since they don’t give all the information needed on their website. Everything is clean and nice!

Sabine M. en

Grado:

Branden Hawke did an awesome job for me and my Husband

Erika M. en

Grado:

The staff, especially Angela and Lafayette, were extremely helpful and pro-active, which was much appreciated by my brothers and me, as we were under a lot of stress at the time.

kenneth a. en

Grado:

Very helpful

Teri M. en

Grado:

Friendly helpful staff.

Victor J. en

Grado:

Great place, really clean and the owner is super nice.

DONALD G. en

Grado:

Friendly and helpful staff.

Gilberto V. en

Grado:

Very good personal

kelly P. en

Grado:

Staff was all nice, friendly, and professional. Facility clean and felt safe. However, I stood in line for almost half an hour Saturday to close out my contract. They were clearly understaffed.

PATRICIA H. en

Grado:

I called about a refund for the amount of time that I had not used the unit until my next rental payment was due and the lady I talked with sounded like I would not get a refund but that she would ask

SYRETTA M. en

Grado:

Is this facility gave assurance that my stored items were in good hands and that proved to be true. Thank you

Andrea P. en

Grado:

Storage units were a lil pricey for the smaller ones maybe you should charge by the length of stay in the unit.

Anastacia B. en

Grado:

Brandon was great. He took care of all my moving needs and can’t thank him enough.

karen m. en

Grado:

They are very professional and kind people that work there. The facility is very nice, clean and well organized. I highly recommend this facility.

steven B. en

Grado:

Great staff.

mike c. en

Grado:

During my year long deployment I did not have anything to worry about. I knew my personal belongings were in the best capable hands. Thank you Uhaul for everything, you guys rock.

jessica m. en

Grado:

Good customer service

Timothy F. en

Grado:

its good

Carl S. en

Grado:

Staff was awesome

DEBRA B. en

Grado:

helpful & reliable staff; well-maintained facility; much better than others we have dealt with

Carl S. en

Grado:

Great group. Awesome experience

michael w. en

Grado:

The staff were very professional and courteous and they treated us like family meeting all our needs!

bill T. en

Grado:

Great group of people and very helpful. I highly recommend them.

Gary D. en

Grado:

The cargo door didn't work for the 1st month, and I was told by a “manager” I would get a refund for unused time when I left. GM wouldn’t honor it. More issues, but not enough space. Never again!

Keith J. en

Grado:

A long wait line of people waiting to speak with a customer service representative is common at the Victor Place facility. Additional staff is very much needed.

Kevin W. en

Grado:

Everything was great. I never worried about my items in storage.

bill T. en

Grado:

Very friendly and helpful.

Robert S. en

Grado:

I reserved a non climate controlled drive up storage unit through call center. When I arrived it was on the 2nd floor and climate controlled and no way to unload. Cancelled reservation. Disappointing.

MICHAEL M. en

Grado:

I'm very happy to have closed out my storage at this facility after 14 years. I am now waiting for a refund, but have received Nothing informing me of my refund from the owner?!

ronald S. en

Grado:

Very friendly and helpful staff.

Ben O. en

Grado:

We had to pay a full months rent for five extra days of storage. Not the facilities fault. U-Haul should have a per day fee for extra days of use. I will not use U-Haul storage again.

brent d. en

Grado:

.

Sarah M. en

Grado:

.

SANDY G. en

Grado:

I have used your facility for many years, and I will use it again if need to.

SHAWN H. en

Grado:

Pretty upset that someone called me and told me my storage was empty. I had every I own in storage because I was over seas. I guess he looked at the wrong storage.

Aaren r. en

Grado:

Than k you

Brandy S. en

Grado:

Nice clean facility

Sarah K. en

Grado:

I will use this facility again for any future needs.

tammy m. en

Grado:

They rented the unit I reserved before I arrived and lied, claiming they never had one, but they had confirmed my reservation. Offered me 2 other units for $70 more than my reservation price.

DEBBIE S. en

Grado:

Our son served 5 yrs with the marines then needed 3 years for school and the police academy. They are now in their new home. We are so thankful for U-Haul during these transition years.

David M. en

Grado:

Cool place

Jeremy B. en

Grado:

Catherine Speence is a great asset to your team. She was above a beyond helpful during my storage and trailer rental. Hope I spelled her name correctly.