Comentarios del cliente para U-Haul Moving & Storage at Powers Blvd
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Powers Blvd
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Nathan R. en
Go out of there way each and everytime I use them!
billy A. en
Good service
Sherry C. en
Everyone was very polite & went out of their way to assist us with our needs at the Powers & Victor location. We highly recommend this facility & had used their services for the past 14 months.
Mohamood R. en
Stop talking photos of your customers. I don't know why you don't let your staff verify the driver's license, you are already taking photo of the driver's license front and back, now you start taking photos of the customers ??
Jeff C. en
no Improvements needed, staff was very professional & courteous.
ALAN S. en
Very friendly helpful staff.
Jim J. en
was designated a drop off location via text which Angela informed I could change locations! She was very helpfull highlighting most important info.
Paul S. en
We originally were to pick up the truck close to my house. Fri they switched it to another location. We were given 80 miles and from my house to pick up at the new location ate up 20 miles of my mileage where originally it was 3 miles from my house. We ended up going over our 80 miles. Disappointed.
Michael G. en
Jennifer Hudson is very professional and a joy to work with. THANK YOU
Michael R. en
friendly staff
Mark M. en
Interior of the cab could have been wiped down. It was dusty
dandral s. en
For the second time charge for gas and needle was to the right of 3/4 full which was agreed to be upon delivery.
Tabitha C. en
I will be suing uhaul.
Ronald P. en
Sarah was extremely helpful and made the experience easy. She was great!
Ronald P. en
Sarah was very friendly and helpful. She took care of getting the rental quickly and efficiently. I’d definitely recommend her & the facility!
Marco W. en
Great customer service
NICHOLAS B. en
Great Staff and facility! They are always friendly and willing to help.
Nicholas B. en
This is a great location— 2175 Victor Lane (Colorado Springs,CO)! No improvement needed! Keep doing what you are doing!! The staff, management, facilities are all top rate! I’ve been so impressed during every interaction! Customer service and knowledge!
Randel H. en
Even though the location was great and did a good job, I was disappointed in U-Haul. I had made a reservation for a 20’ truck and went by the location the day before to verify the truck at the location, However, the next morning at 7 am I received a text from U-Haul informing me that the location no longer had the truck I needed and my truck pick up location was now 20 miles away. I called the U-Haul scheduler and was told the was a 15’ truck available at the original location, but there was no 20’ truck available within 20 miles. I took the 15’ truck and completed my move, but I had to make an additional trip because the shorter truck could not hold all of my belongings. Because of the additional trip I had to pay twice the mileage I would have paid for, there was additional time for the movers, and it took twice as much time to complete my move. The most disappointing thing Was that I was not notified of the truck change until an hour before my scheduled pick up time, and the issue of no truck within 20 miles seemed insulting.
CHARLES H. en
Very pleasant employees.
David N. en
WORST MOVING EXPERIENCE OF MY LIFE! Customer service was non existant. I was lied to, miss led, and treated poorly! I was forced to make a return trip to the store after loading my truck to pick up my car hauler! Unbelievable. Wasted my time, gas, and caused undue stress on an already stressful situation. I will never use uhaul again, nor will anyone that I have influence with!
David N. en
Train the employees better so that they don't cause customers to waste time and money. My overall experience with uhaul was unbelievably bad! I will never use uhaul again, nor will anyone that I have any influence over. I was lied to, and it made my experience way more stressful than it should have been.
Lynne G. en
The person who helped us was wonderful! She made the experience pleasant and even helped me with my phone...
Ernestine R. en
Jenn and all of the staff was so very helpful and kind during the most stressful in my life. The facility was clean. If I ever need to store my things or use a truck, I will use this location. Thanks
Christopher D. en
Quick easy and informative.
Kindall Marie O. en
The girl that checked us in was great! I didnt catch her name... But please send her our thanks if there's a record of who it was!! Thanks!!!
Tessa D. en
Get better tires. Customer Service was awesome.
Jesus R. en
Thank you for being so helpful.
Roy M. en
Can't recommend anything at this time. The managers were all very professional and very helpful.
James T. en
The entry and exit routes are a bit confusing. Not sure what to do about it given the storage business is the cause and can’t be changed much.
Madeline H. en
Truck smelt so good which was a surprising plus. ALSO left my wallet in the truck when I turned it in and the amazing staff called me to make sure I knew they found it. Over all great experience
Nicholas S. en
The truck smelled like cigarette smoke and it made all of our stuff smell.
James F. en
Trailer exterior was very dirty. Trailer door didn't operate well and appeared to be near the end of its service life.
Danielle S. en
The people that work at this facility went above and beyond to help me with storage and a long distance move and were so incredibly kind! I highly recommend their services!
todd H. en
Very helpful staff
James B. en
Great customer service, rented an appliance dolly for one day, made it very easy to reserve, pick up and drop off.
Winfried J. en
Truck was an old beat up clunker, with too much play in the steering!
Marcus M. en
Though, most everything has room for improvement , I did not find one thing that needed it here. Customer service was outstanding, quality of the equipment that I had rented was clean and Had no issues at all. I was in the process of selling my house and nothing was working out , or going right at all. I was in a very tight pinch until I came to this location. From start to finish the three people that I had worked with through this process made this, chaotic mess of a move I was in, actually a peaceful and enjoyable process. I will recommend this location to everyone I know. Thank you! Marcus McCanna
Juana T. en
Have equipment ready to go without the line to get it.
debbie C. en
The Uhaul return application online would not accent our location, therefore, it would not allow us to checkout. It was a little frustrating. The date on our receipt is actually 24 hours later than the time we returned the truck. Truck was actually returned on 12-6-19 @ 1056 p.m.
Margaret M. en
i had no problem at this location at all, fast,friendly service, thank you
Graciela B. en
I was impressed by the manager. As understaffed as the location was, she managed to take care of two customers at the same time. I was also impressed that when she saw me waiting in line, she remembered what I was renting and my last name. My recommendation is hire more staff at least on the weekends......
Ginny O. en
Customer service exceptional.
William Frederic A. en
Excellent customer service with a smile!
JO ANN D. en
Thank you for your friendliness, and understanding ,at times
Hazen H. en
Great place. Great staff!!
Roger G. en
Wonderful truck, and wonderful customer service, as well!!!
Mary Lue M. en
Customer service was great
Jose B. en
Friendly and responsive.
Mark K. en
They were fantastic to deal with!
John S. en
Counter representative that helped me early Wednesday morning with my checkout was truly professional and very helpful. Thank you!
Debbie S. en
Good service and reliable trailer.
Douglas S. en
Had to wait until tow dolly could be cleared of ice and snow before we could load our vehicle. Should have been cleared the afternoon before or first thing on day of pick up since the weather was clear during those times.
Roberto L. en
NOTHING. OUTSTANDING SERVICE AND PROFESSIONALISM.
David L. en
The Colorado Springs location was great. However, my original reservation was in Centennial, CO, and I had to change plans because the trailer I had reserved was not available. I made the reservations through the national phone office.
Frank C. en
Truck was not at the address sent to my email. The girls working customer service were rude. Generally, I don’t pay much attention to other reviews, but I’m not the first person to run into this. I’m surprised management hasn’t addressed the issue.
Andrew N. en
Pick up was amazing! Jennifer H helped us swiftly and had us on our way quickly and painlessly. However, upon return of our rental, there was a worker (no name tag) that was moving a trailer. I was in my car so my husband had a way back home and so I stopped and waited for the worker to make eye contact with me so I knew where he was going. Meanwhile my husband was outside guiding me to a parking spot as it was icy and snowy and he heard the worker to tell me to "move bitch". He never apologized and was callous to deal with and did not represent Uhaul as a company. Every employee, except him, that we've dealt with at that location has gone above and beyond to make our experience great. I'm appalled that he is still working there and my husband will be calling corporate today. Keep up the great work here and get that employee some customer service training.
Mark V. en
We arrived at 8:45 didn’t know you opened at 9:00 as we had rented a fewest prior w a pick up of 8:00. We prechecked in. It took 1/2 an hour to finally get out of there with the “new†system. We had movers waiting at our storage and had to pay for their sitting time! Not happy... the first pick up was a breeze. This time was like being stuck in mud... the workers were doing there best.... Diana Schulz
Scott W. en
Thank you to Lafayette and his team! Excellent service and easy process!
Nate F. en
Angie was such a help today, keep it up.
Barbara A. en
Had issue with mover removing chains to trailer. Nate came to storage place to make sure they were correctly reinstalled. Personnel VERY helpful. Highly recommend this return site!
Danielle S. en
Received excellent service and found overall experience very easygoing.
Ruben M. en
Just a little faster at the counter but it might just be the slow computer system. I love this location and it bothers me when I have to go somewhere else if they don’t have the equipment I need.
Dennis M. en
Waited an extended amount of time to find out my pick up location has changed. Drove to the new location to find the unit was not back in yet. When to a 3rd location and was able to pick up a trailer. Very frustrating
Mike H. en
Price was a Lille high I thought.
Nancy J. en
Kind, helpful and very pleasant staff.
Mark V. en
We had a great experience! Thank you!
Maxxwell P. en
Unorganized, no one in front office. Bad tires on trailer drop trailer off early. Employee disconnected it from my vehicle, got a call the next day saying they didnt get the trailer. I proceeded to tell them an employee disconnected it from the truck, she said rudely she'd figure it out and hung up on me. Terrible
Stephen G. en
The website for booking is really bad. The site continued to add items to my cart that I did not want. I almost did not continue my rental due to it.
PETER F. en
Staff very focused on themselves rather than the customers
Laszlo G. en
A little pricey per mile
Roger G. en
You couldn't improve because you were perfect!
MARY S. en
Angela was kind ans understood my frustration, encouraged me to fill out this report.
Lee B. en
Rental seemed slow when i had already reserved and checked in. Eqpt rtn was easy and painless.
Douglas S. en
My experience with this Uhaul Storage Facility off Powers & Victor was exceptional. The staff were all very friendly & helpful. We will definitely refer you to friends and associates! Thank you!
Gary D. en
Service is extremely slow, and workers seem unsure of their own job duties. I bought a locker needing to unload at night. The 24/7 area was not working and they knew it, caused extra day uhaul rental.
April K. en
N/A
Barbara W. en
Excellent, caring staff! Service was fantastice! I highly recommend using this U-Haul location.
Mary C. en
very pleased with their facility
kenneth a. en
The one thing I will complain about is one day I ask a girl what does it take to be able to get into you storage unit 24 hours a day. She said I could do it for ten dollars and she was looking on her
Tina W. en
everything went as needed thank you
EDWARD Y. en
U-Haul Moving and Storage at Powers Blvd. have provided excellent service and storage for the past 6 years that I utilized the facility.
Douglas E. en
I was very impressed with the staff, facility and how well maintained the place was kept. Two thumbs up!
mike b. en
Customer service it was great there
David L. en
everything was great
Adam D. en
Awesome staff. The best U-Haul experience to date!
Irven H. en
Your salespeople should know their job that rules and regulations you should take that job seriously I know what's going on around them when I was there I saw several mistakes that were made .
brenda l. en
Brandon and Damion were very helpful when i got there
Adam D. en
The whole staff was friendly and professional. I was very impressed. One of the best if not best U-Haul locations I have ever used.
Ameerah R. en
Thank you
Larry D. en
😎
Gregg P. en
Convenient location, clean facility.
Kari M. en
Jake Logan was so helpful and gave me all the information I needed after leaving Public Storage since they don’t give all the information needed on their website. Everything is clean and nice!
Sabine M. en
Branden Hawke did an awesome job for me and my Husband
Erika M. en
The staff, especially Angela and Lafayette, were extremely helpful and pro-active, which was much appreciated by my brothers and me, as we were under a lot of stress at the time.
kenneth a. en
Very helpful
Teri M. en
Friendly helpful staff.
Victor J. en
Great place, really clean and the owner is super nice.
DONALD G. en
Friendly and helpful staff.
Gilberto V. en
Very good personal
kelly P. en
Staff was all nice, friendly, and professional. Facility clean and felt safe. However, I stood in line for almost half an hour Saturday to close out my contract. They were clearly understaffed.
PATRICIA H. en
I called about a refund for the amount of time that I had not used the unit until my next rental payment was due and the lady I talked with sounded like I would not get a refund but that she would ask
SYRETTA M. en
Is this facility gave assurance that my stored items were in good hands and that proved to be true. Thank you
Andrea P. en
Storage units were a lil pricey for the smaller ones maybe you should charge by the length of stay in the unit.
Anastacia B. en
Brandon was great. He took care of all my moving needs and can’t thank him enough.
karen m. en
They are very professional and kind people that work there. The facility is very nice, clean and well organized. I highly recommend this facility.
steven B. en
Great staff.
mike c. en
During my year long deployment I did not have anything to worry about. I knew my personal belongings were in the best capable hands. Thank you Uhaul for everything, you guys rock.
jessica m. en
Good customer service
Timothy F. en
its good
Carl S. en
Staff was awesome
DEBRA B. en
helpful & reliable staff; well-maintained facility; much better than others we have dealt with
Carl S. en
Great group. Awesome experience
michael w. en
The staff were very professional and courteous and they treated us like family meeting all our needs!
bill T. en
Great group of people and very helpful. I highly recommend them.
Gary D. en
The cargo door didn't work for the 1st month, and I was told by a “manager” I would get a refund for unused time when I left. GM wouldn’t honor it. More issues, but not enough space. Never again!
Keith J. en
A long wait line of people waiting to speak with a customer service representative is common at the Victor Place facility. Additional staff is very much needed.
Kevin W. en
Everything was great. I never worried about my items in storage.
bill T. en
Very friendly and helpful.
Robert S. en
I reserved a non climate controlled drive up storage unit through call center. When I arrived it was on the 2nd floor and climate controlled and no way to unload. Cancelled reservation. Disappointing.
MICHAEL M. en
I'm very happy to have closed out my storage at this facility after 14 years. I am now waiting for a refund, but have received Nothing informing me of my refund from the owner?!
ronald S. en
Very friendly and helpful staff.
Ben O. en
We had to pay a full months rent for five extra days of storage. Not the facilities fault. U-Haul should have a per day fee for extra days of use. I will not use U-Haul storage again.
brent d. en
.
Sarah M. en
.
SANDY G. en
I have used your facility for many years, and I will use it again if need to.
SHAWN H. en
Pretty upset that someone called me and told me my storage was empty. I had every I own in storage because I was over seas. I guess he looked at the wrong storage.
Aaren r. en
Than k you
Brandy S. en
Nice clean facility
Sarah K. en
I will use this facility again for any future needs.
tammy m. en
They rented the unit I reserved before I arrived and lied, claiming they never had one, but they had confirmed my reservation. Offered me 2 other units for $70 more than my reservation price.
DEBBIE S. en
Our son served 5 yrs with the marines then needed 3 years for school and the police academy. They are now in their new home. We are so thankful for U-Haul during these transition years.
David M. en
Cool place
Jeremy B. en
Catherine Speence is a great asset to your team. She was above a beyond helpful during my storage and trailer rental. Hope I spelled her name correctly.