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Sharif M.Customer Reviews for U-Haul Moving & Storage at Powers Blvd
Testimonials From Recent Customers
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I was in a jam and the people were great here 1 at on the phone and then when I came in. I was having a hard time and they were the bright spot in my day.
Steven D.Only coming is that monthly payment was made a few days before leaving and there was no partial refund.
Rita T. | Overall ExperienceThank you Ben and Schuyler for your excellent service. Were caught in a snow blizzard projected not being able to drop off u haul trailer at drop off location location per time table. Time was extended another day without extra cost. U haul trailer location Colorado Springs... thank you
Leonardo M.The girl at the counter was very helpful
Dennis W.Steve and Kevin went above and beyond. We moved one way from FL to CO and was having a hard time finding a place that would take the truck and allow us to store our belongings. The business was clean and the staff were extremely helpful.
JOHN T.¡Gracias!
Jamika G.The call center is another story though! Customer service is horrible as did not care about situations, absolutely ANY time over would have been a full new day. I am another business utilizing you when our trucks are in the shop and would be a returning customer. Customer service was not for the customer at all, only for UHaul Corporation. Pretty upsetting the way that was handled. The location however was very reasonable and customer friendly.
Carla K.I know the trucks are always on the go. The 15Ft with the ramp I rented, the outside of the vehicle was really dirty. Barely could see the defects needed to washed. The inside of the vehicle smelled of old food and funk . We had to drop wit the windows partly rolled down . Can't say when it was cleaned and sanitized?? The Truck ride was rough and seemed like I was 4 wheeling on a old dirt road. If I had to rent one of your trucks again. I would go else where for a decent running and clean Truck.
Herman S.Sky is great and very understanding, the truck was easy to drive and capable.
Kathyraine Z.Customer service was outstanding, very easy process to get my trailer. I was also able to rent a more appropriate trailer for moving my motorcycle on the spot because they didn't have the motorcycle trailer on the website. Awesome experience
James W.Thank you! Perfect
edna C.The staff was terrific and responded to all my questions with knowledge. Gracias.
Sergio H. | Overall ExperienceGracias
Kristine P.clean the truck. It smelled like someone had smoked a pound of weed in the cab. My wife could hardly stand it. She is alergic to mariquana. The inside of the cargo area had not been swept out. The inside of the cab had candy wrappers and dirt on the floor and pop spilled on the seat and floor.
Timothy K.Location was not easy to get into or out of. There are no signs directing traffic to entrance, only signs for return rentals. One entrance is blocked off. I mentioned to the on-site manager of lack of direction, his response was “I'm going to keep it this wayâ€. I mentioned to him that putting some directional signs for customers would be more friendly. Also, the return process was abrasive, was told we couldn't leave the truck, had to do all the checking lights, blinkers, ect. The last time we rented a truck, at a different location, we did not have to do this, nor were we made to stay in truck. Unkind, and unnerving. I would not recommend this location for rentals.
Noelle D.Great customer service and extremely friendly! :)
Tomas M.Excellent customer service. I am new to the area from a PCS. Definitely my go to store while I'm living here.
Jeffrey P.I've always had a great experience when I've rented from there. The staff is always helpful and the trailers/trucks are clean.
Veronica V.Make sure all the extras items that go with a rental trailer are in the trailer itself or that the customer has possession of said items - furniture pads, utility dolly, furniture dolly and such.
James S.Save people's info and contact info for reacurring customers.
John E.Job well done!
Marcus C.I have rented various vehicles here and always was met by friendly customer service. They have assisted me in getting what I needed and most of all the prices for the extra things you need for moving or even just in town requirements are very low priced. So anything one needs you can get it all here one stop low costs and no more running all over town.
Karin B.20' truck was at 1/4 tank when I picked it up. That's VERY inconvenient when moving and need to stop to get gas before you even know how much you'd need.
TIMOTHY Y.I go to this location anytime I need a truck or van. Always treated with respect and with great customer service! Thank You....
Graciela B.Had great experience! Great customer service from the evening team during equipment return!
Eric C.Thank you you were great
EDWARD M.Skylar was very helpful
maria r. | First ImpressionsEnsure the key is in the correct lockbox.
Jamie J.they do not check the truck when you take the truck when you return the truck they gonna check everything they want you pay any damage
Jesus E.Check in and check out were quite slow but the staff was friendly and helpful just very slow. the truck worked well. Wish I would have known when I made my reservation that the storage units were the first month free I wouldn't have lost money elsewhere. But the 24hour access is very nice
Terri B.Everything thing went really well, except they did have all the supplies I ordered. The way was longer than expected, but the man who waited on me was excellent, and got the items from another location.
Helen M.Best U-Haul Staff On This Side Of Heaven... Everyone no matter what day was very friendly, willingly helpful, and authentically professional ♥, see ya next time... Thanks, HMichelle Cooper, Self-published Author Be Blessed
Hattie C. | Overall ExperienceNothing to complaint, Thanks for your good service!!!
BRYAN G. | Overall ExperienceThe staff was very friendly!
Nathan B. | First ImpressionsJust keep doing what you are doing. The man that took care of our Uhaul needs was very helpful and friendly. I use your Uhaul location for all my, family friends moving needs.
Tony G.The staff was great! The equipment was well maintained but not clean.
Steve T.Amazing store service, friendly and helpful, great experience and I would recommend this location for Uhaul needs to anyone. 5 stars!
Alexander C.We returned our truck and they helped remove our car from the dolly. Sarah gave me excellent customer service!
George C.The mobile app wouldn't load made it difficult to self check-in.. when I tried to call customer support there was a 50 minute wait
Andrew Z.Ninguno
debbie w. | First ImpressionsABSOLUTELY RECOMMEND 100%
Kevin R.I like the alarmed doors
TIMOTHY C. | First ImpressionsIt would be very helpful to not require 100% full payment of the rental at pickup and instead have the option of a partial payment with the remainder paid upon drop-off and return of the equipment, even for cross-state rentals. Because of the full payment requirement, we had to go with a smaller truck and ended up not being able to fit everything in it. As a result, we had to rent a storage unit and store our things for a few weeks until we're able to return to fetch them. That equated to an airline ticket, another rental, and additional hotel stays, plus gas and food to drive those items back across the country. If partial payment had been an option, we would have been able to get the larger truck, and we would have only had to make the trip once with all of our items. In the end, it cost us far more than if we had been able to secure the 26' truck a single time. Unfortunately, every rental company was doing this, so we didn't have any choice anywhere. That's definitely NOT high on customer service at all, and it cast a definite black mark on our overall impression of the company.
Stuart S.The guy that helped me was really helpful and nice
Kristine P. | First ImpressionsGood Customer Service. However; the light on the left side of the trolly is not working properly since I pick up the Trolly at Denver, but I dont have a check list from Denver and they did not go thru any check list on me. Although the employee was helpful and friendly, but He did not go over i. What are the scratches or minor damages of the trolly like the hole on the plastic orange tire cover. I took a picture to make sure I am covered. I think uhaul should have a checklist for this to cover both parties
RODRIGO G.Oh My Gosh! Don't change a thing. Stephen and Savannah knocked it out of the park. They must have a masters degree in customer service!
JACKSON W.Nothing. Everything went well.
Wesley B.Amazing personal. We need more clerks and customer services like these employees. They go far and beyond to assist with all needs. Gracias
Ryan S.The only complaint I have, is that I paid for my November rent to avoid a late charge, had the unit cleared out by the evening of the 2nd, and closed the account the morning of the 3rd, but my rent was not pro-rated. Therefore I was charged full rent ($99.95) for 2 days of storage?!
Buddy K. | Overall ExperienceWhen I moved into town I needed a temporary place to store some things until I moved into my new house. I was originally headed to check out a different storage facility near by but passed this location and decided to stop and check it out. I am so glad that I did! Every person that I encountered on their staff was friendly and helpful. The facility was clean, secure and well maintained. The online billing and communications were easy and efficient. Bottom line, if you need a place to store some of your belongings, you won't be disappointed with this location!
Ana L. | Overall ExperienceDid not receive my dolly but overall service was great received a refund for not having dolly
Tracy J.Quick and fast! Loved the service.
Jason R.This was a great experience! Savana covered everything I needed to know, so no surprises for me! The vehicle was in great condition. Check in was simple and fast.
barbra M.Terrible experience overall. This truck was out of alignment and very difficult to drive. I had to call roadside. Then at drop off the employee approached me and I was trying to do self check out. She was invasive of my space, Iacked empathy and over charged me.
Sarah M.Excelente
HOWARD C.Truck was a pile of crap. Would only start after several tries. Told them when I dropped it off they didn't seem to care. Tried to charge me two days for a rental I had for 23 hours. Not this locations fault, but truck share didn't work at all drove over an hour to the location and couldn't pick up the truck. Trucks windshield was filthy and washer fluid didn't work. Worst uhaul experience I've had.
JUSTIN S.The staff was outstanding, they were so helpful, kind, and ensured I had everything I needed. Very Professional.
ROBERT P.Savannah and Brian were were great but the two employees that I checked in with were extremely unpleasant. I was told that I entered into the facility the wrong way and that I would be liable if I did it again and was hit by an exiting car. I said that I did not see the one-way signage and the gentleman then said it was extremely large and hard to miss. The way I see it, if they are irritated by explaining this to customers so many times, then something needs to be changed with the signage. If this does not happen frequently, and I am one of a few people who do this, then maybe give me the benefit of the doubt that it was a simple mistake. Other than those two employees, my experience picking up the ball with Savannah and returning the trailer with Brian was ex CD Ellen's. Great price and easy process.
Rachel F.The staff was outstanding with there help assure that my needs were met .
Robert P. | First ImpressionsThe phone check in did not work very well at this location
MARTIN H.Staff was friendly and accommodating. Will definitely rent there again
Scott B.N/C
ELIZA MARIE F.Employees were very nice and *wanted* to help, but this online system is terrible. I scanned my license and uploaded my picture when I reserved the truck. When I picked it up, I had to do that AGAIN. When the emergency contact call didn't go through (why is this a thing??), they had to manually check me in as if I were a walk in anyway, and scanned my license and took my pic a THIRD time. When we did the inspection, I identified a scratch that wasn't marked and I was told I had to take a picture of it, go online, file a dispute... Why can't the employee just log it?? They can't check me in, they can't log a scratch. This attempt to put everything online has made the process 1000 times more frustrating. I am not renting from U-Haul again. This was ridiculous. You can't replace customer service with online portals and apps, especially if they don't work.
Scott N.Extremely professional, courteous, and friendly! I was so glad because I was beginning to think they weren't any good U-HAUL dealers in Colorado Springs. Very pleasantly surprised! Thank you, Florence
Florence B.The man who helped us was great. He helped us when the other location on academy was not so helpful. Thanks dude u a real 1
Elisha V. | First ImpressionsI am very glad the equipment was available, thank you very much!
Kenneth C.The staff was very friendly and made the rental easy. The truck had a concerning safety issue. The steering was very difficult. In order to drive it straight, I had to keep the steering wheel turned to the left almost halfway. I thought this problem was due it being empty however the issue persisted and seemed worst after it was loaded. It was especially annoying when trying to back into a parking spot or getting in or out of a tight space. the turning radius to the left was 50% less than the right side. This mechanical problem caused me to make an extra trip adding more miles. I was concerned it would get even worst if it was fully loaded. I had reported the problem to customer service immediately. I was told she would make a note so it can be repaired. I asked if I can swap out the truck. I was told there were no replacements available within a reasonable distance. I called customer service for a third time to let them know that it was worst when loaded. I was offered a swap at this time but I could not do it. The truck was already half-loaded and I had a tight schedule to keep. When I returned the truck I advised them again about the issue. I was told he would make a note of it. After it was checked in I saw what seemed the truck was being prepped for another customer. I was not offered a resolution for the inconvenience or extra miles.
serjio A.Stephen was wonderful to me in every way, especially after we realized that I was told one time for picking up the truck, and his screen told him a different time. I knew he was not to blame for that miscommunication, and he undid the problem easily. Can't praise Stephen enough for his knowledge of the vehicle, for helping me see the prior scratches on it (so I wouldn't be blamed for them), and for his calm and patient personality. GIVE HIM A RAISE! Respectfully, David and Nancy Fourqurean.
David F.Jordan Saulnier assisted us and was a life saver. Not only was he helpful, efficient, and friendly, he made sure that the storage unit we rented matched our needs better than the unit we had originally reserved. Outstanding experience over all.
Joel J. | First ImpressionsExtraordinario servicio al cliente
Charisma M. | First ImpressionsBeing in the military and being told you are leaving and have to pack all your stuff in less than a week is stressful enough. Now looking for a storage unit that was big enough for all my stuff was even harder. I stopped by this location knowing they had no units big enough to fit all of my stuff. But somehow the manager on duty that day Marco made a bunch of calls to accommodate me and made it happen. On top of that Jordan one of the employees there was super professional and polite. This location has been amazing in such a stressful time. You have earned my business while I'm stationed here and recommend everyone to come here. Thank you again for helping me out.
OTTO L. | First ImpressionsThe Manager is fantastic? I was involuntarily moved by U-Haul from one U-Haul facility to the Powers Blvd U-Haul and there were numerous issues relating to the move. The Manager ((Marco) at Powers Blvd worked through each issue one at a time with customer service always in the forefront! Great Service at the Powers Blvd U-Haul.
Jim H. | First ImpressionsIt was a surprisingly pleasant experience and Tiffany was exceedingly helpful and professional. She's the best. Great facilities making the strage experience very easy. Strongly recommend.
Jose A F. | First ImpressionsGM Marco A. Is absolutely amazing!!! Extremely friendly, knowledgeable, and helpful. He definitely will go above and beyond, the extra mile, to help his customers to be completely taken care of. His staff there is also extremely friendly and courteous. He runs an amazing ship there! Best bet would be to hang on to him and his staff also. Thank you to him for all the help he gave me on August 3rd. He is very much appreciated
michelle s. | First ImpressionsThe person who helped me was very clear and helped out
Michael L. | First ImpressionsThe store clerk that helped me was very nice and helpful.
Tinamarie R. | First ImpressionsGracias
Hattie C. | First ImpressionsWe stopped by to inquire about renting a small storage unit. The person that assisted us was very friendly, knowledgeable and helpful. We were able to get everything taken care of that same day and moved some of our belongings in immediately. The location is convenient. I love the reassurance that the alarm provides. The rates are reasonable.
Ana L. | First ImpressionsI can’t get ahold of anyone to ask questions or to get Info about changing my unit
Cat N. | Online Move InAt first, we had a difficult time getting in after hours because instructions were different from what we were originally told. After a few minutes of trying with the swiping of the card, we figured it out.
Carolena L. | First ImpressionsI reserved my storage unit about two weeks ago, and when I show up with a full truck, they tell me they don't have the unit I reserved. They tell me your computer system is always wrong. Then they try to get me to go to another property across town. Finally they find and indoor unit (I wanted drive-up), rented it to me, then when we went to go look at it, there was already a lock on it, someone was renting it, but it didn't show in their computer. So we had to go find another one. All together they were unorganized, and not really helpful. I would recommend fixing your computer system online to reflect what is actually available at your locations. Horrible experience.
Robert S. | First ImpressionsHelpful and friendly staff.
Rita T. | First ImpressionsLove the staff, so nice to hear 'I haven't seen you in awhile.' Always helpful and nice! I had trouble getting my lock to get right and they showed me exactly what to do. I had issues a couple times with the code and they helped me again! Above and beyond nice!
Kathy H. | First ImpressionsMuy profesional el personal
Pedro G. | First ImpressionsJordan, Carson and all the staff have been efficient and helpful with excellent customer service. They make you feel as though they are invested in your welfare. Moving is emotionally stressful and seldom without issues and they have been right there easing the stress. So far it has been a positive experience. Thanks to all of them but especially to Jordan.
Linda R. | First ImpressionsYour salespeople should know their job that rules and regulations you should take that job seriously I know what's going on around them when I was there I saw several mistakes that were made .
Irven H. | First ImpressionsBrandon and Damion were very helpful when i got there
brenda l. | First Impressions