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Rakim R.Customer Reviews for U-Haul Moving & Storage at Plaza Trail
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great customer service. Always a pleasure coming to this site
KEVINN S.They have helped me so much since my truck broke down, great customer service, great availability all around great place
Kentrall C.I had no surprises with my experience so just keep up the good work in ensuring customer knows all costs associated with their rental.
Alan B.Reception was courteous and efficient!
Gregory C.They changed me for fuel even though I put fuel back to level when left ..they charged me for 2 days when though I bring truck back same day and Charged my card for 2 days Inc and I gave them cash THIS PLACE 140 S PLAZA va Beach is rip offs
Jamel H.checkin process was quick and easy.
Paul M.This was a very smooth and easy process. The clerk was very nice and knowledgeable! Definitely will suggest
SANDRA W.Used the mobile app to pick up and drop off the truck. When returning the truck, I went through the app again and completed all 6 of the steps. After I completed the steps in the app, I took the keys to the front for either the lock box or an employee, ran into an employee and he told me I needed to bring the truck around to the front so he could "clean it". I used the mobile app, I did my part and returned the truck as requested, why do I need to move the truck up for you to clean it.
Gary J.Truck was dirty. Definitely needed to be sanitized and wiped down. Breaks were sketchy. The manager lady in the morning was saying when the truck is late they call the police. Just a random thing to say to costumers. "Better have it back by 7am cuz I got someone scheduled" . She needs to be replaced. I'll use other companies. Give the other dude a raise for dealing with that lady. It has to be a toxic work environment. The dudes were the best of help.
Amish P.Do not keep charging my credit card for more money. Refund my my card for the non use of the dolly that I didn't use. Teach staff not to be rude to customers.
Randall G.Always a pleasure using this service.Wish you had motorcycle trailers on other locations closer to me in zip 23451
SERGEY Z.Flat out rude and not accommodating at all. Could not have a conversation without being talked down to.
Orlen H.This U-HAUL facility is one of the best! Friendly, VERY HELPFUL, Clean, and Convenient storage option! Chauntel THANK YOU and the rest of your U-HAUL TEAM.
JOCELYN B. | Overall ExperienceCleaned out my Ubox - everyone helpful
SONYA W.Oils not have been friendlier folks. Enjoyed meeting them & working with them.
Brenda D.Amazing customer service. Would definitely recommend this location to other friends.
Glenn D.I was satisfied with everything. From the Representative who checked me in to the Representative that checked me out.
DANONDARIA M.Ask if the renter is aware that they can drop off the truck to a location nearer to their home.
Jordan H.The people were ok.
Wilbur M.Rental truck needed a front end alignment and lubrication of the roll up door. While this location was reasonably well run, it was not the original location for my 15' truck pickup which was Lynnhaven Golf Park. When I called in advance of pickup, they said they only had 12' trucks and told me to call U Haul. Nobody from U Haul bothered to call me and let me know of the unavailability of the 15' truck. It took over 20 minutes for anyone to answer the telephone at U Hall Tidewater; when I did get an answer, they said the soonest I could get a 15' truck would be 4 1/2 hours later. Not a good experience at all with Lynnhaven Golf Park; in fact they were indignant and should be removed as a U Haul pickup and dropoff location or for any other U Haul business.
Terence H.I ordered and filled my U-Box a year ago. Broke my ankle after it was picked up and had to put in storage for a year. Just had it delivered and my things were just fine I just don't remember what is in there. Very please my things were just as I put them in and no crawling things which I was afraid of.
Louise W.I believe I have Always has excellent experience with U -haul!. I know there is always room for improvement, but I can't think of anything.
linda B.The service and transaction was very easy. Highly recommend this location.
DAWNMARIE H.Great service. Willie is awesome and a great help! Awesome experience.
Samuel A.Great experience! I have always been satisfied with the service at this location. Everything always goes very well.
Brenda S.Trailer was rusty had rusty trailer straps hitches barely worked. Got charged an extra $50 ontop because of “reservation late fee†but location bad 5 other auto trailers and uhual states no where that they have a late fee.
Samuel S.Chauntel is as always very helpful, friendly and professional. Love doing business with Chauntel Hughes, she is by far #1. This dealership is the best I have seen. All of the associates have always been very helpful. Way to go!!
linda B.Navigating around the lot was challenging. The staff was very friendly & helpful. I would definitely use this business again.
CHRISTINE B.Everything was clean. The service was excellent, very willing to help and able to extend my rental. Wonderful Associates!!
linda B.The guy was super polite and hard working. Very good operation!!
John H.Willie was helpful
David P.Continue to improve customer service and provide reasonable prices.
Arthur T.After a disaster of an experience with my reservation , and thats putting it mildy, this location was able to get me the truck I needed and the guy I dealt with corrected some issues. I csnt remember his name bit he was a big guy. As far as booking uhaul on the corporate end, commercial end, and then the regional end...I hate uhaul with a passion and their bullshit micromanagement of a system. It is a joke. Everyone I know who has used uhaul over the last year or so has had issues. I called for 4 days straight to make sure my reservation was confirmed and was assured it was and sure enough it wasn't come day of pick up. I want to speak to the CEO of uhaul at this point. They can reach me at 7572397920
Judson B.Free food gift cards 🤷🏿â€â™‚ï¸🤣
MALCOLMDARRELL T.The mobile app does not always work at this location. Please post 800 number on building cos even wifi doesn't work sometimes and calling to return vehicle after hours is a must.
Emely R.The front desk representative Raheem was very polite, direct, and inviting. The rest of the staff were amazing and helpful also. I appreciate the exceptional service given at such a stressful time, they made my experience more successful than anticipated.
LaToya S.Nice clean lot / easy to drop off etc.
William C.I had a very bad experience with U-Haul. I reserved the truck a month in advance. Called to confirm my reservation the day before pick up and was informed that I was all set. An hour later I received a call from U-Haul stating that they had overbooked and that the truck that I had reserved was no longer available. How could this happen and why did I get bumped off the list? Anyway, I had to settle for a much smaller truck and it was about 15 or more miles away that I had to travel to get the truck. So, thanks to U-Haul I had to settle for a much smaller truck along with additional mileage and in addition making two trips instead of one. I really feel like I was scammed because my original pick up location was only a mile away. Not a happy camper.
Ronnie Q.Simple, quick, efficient. U-Haul has been and continues to be my choice.
Steven B.Drop off went very well and quick despite the torrential rains and thunderstorm we were experiencing.
Rick E.Personal amable
Winston C.Get rid of self check in via webpage
Christopher H.Employees were very helpful and friendly. Service was quick.
Christopher M.Capture all of the personal information needed for the contract when the reservation is first made to make pick up a bit quicker.
Robert S.When something is reserved make sure the item is available for pick up at the place and not some other store. This will make a customer happy and satisfied.
Alberto D.Outstanding service, great staff.
BRIANLEE W.Computer system
Maurice J.The online web site for checking equipment in was not working correctly. I have had issues before, so wasn't sure if this an ongoing issue. I contacted Uhaul customer service and did online chat. The issue was fixed and I was sent a receipt the following day.
Christopher L.Please, It's the diy of the whole experience that can't possibly be the means of the uhaul corporation in this year 2022 (inspect vehicle yourself, suffering at the the platform uhaul uses for customer transactions. UNACCEPTABLE. I can not imagine that uhaul requires all its patrons to inspect and photograph a vehicle with substandard digital implementation. My elderly neighbor and soon, myself, will require significant accommodation in such a process.
Hollie J.Was charged a $20 after hour fee even when I dropped it off on May 1 and didn't need to have it back on May 3.
Norma P.I would not ever recommend Uhaul to anyone. We reserved a 26' truck for our move to FL weeks in advance and was informed the afternoon before pick up that they had none that size available. Instead they gave us a 20' truck and a trailer. Our things did not fit of course and we had to leave some things in storage. So now not only do I have to pay for a storage unit, I have to come up with a way to go back to Virginia to get the rest of our things. I am thoroughly upset and would never depend on Uhaul again.
Jason N.Unable to follow the after hours check-in procedure as the website would not come up with multiple attempts.
Bob R.I bought a lock from them which did not work, we lock up the storage unit came back to put more things in it, try to unlock the lock, it would not open, and the key broke off. I went back to them to let them know they sold me a bad lock. I gave them the lock and keys, and they refuse to give me a new lock or any money back, Not happy with them at all!
rose L.I was charged for fuel that I didn't use and for damage I did not cause!!!
Franklin G.Good!
SAMUELLEANDREW W. | First ImpressionsExcellent customer service! Thank you. Mr Willie - thank you sir!
Eduardo G. | First ImpressionsThe storage facility is not secure. No fences. No cameras.
jack l. | First ImpressionsChauntel and her crew always go above and beyond! They have been an integral part of my relocations and they are definitely the reason this facilty provides top notch service!
William R. | First ImpressionsChauntel and the crew at this facility located at South Plaza has always been professional and thorough with my moving needs!
William R. | First Impressions(i'm embarrassed I cant recall their names) both staff working on March 26th 2019 went above and beyond to accommodate me in vacating the box of homeless family's stuff. ¡Gracias!
Darlene K. | Overall ExperienceThe first 3 times I called, I was placed on hold for 20 min. & no one picked up. Staff was not helpful/friendly in trying to arrange pickup for UBox. Lack of effective communication between employees.
Hayley P. | Overall ExperienceI did not go there myself however I subcontracted from moving help.com. I had arrange for a trailer in the morning and one was not available till the afternoon. Not a huge deal but not what I was expe
Emily L. | Overall ExperienceGreat customer service!
KAREN M. | Overall Experience