Customer Reviews for U-Haul Moving & Storage at Plaza Trail

6,899 comentarios

140 S Plaza   Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd)

(757) 463-1877

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(757) 463-1877

140 S Plaza
Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Anthony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bart V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

Everything was clean. The service was excellent, very willing to help and able to extend my rental. Wonderful Associates!!

linda B. 
Clasificación:
5.0

The guy was super polite and hard working. Very good operation!!

John H. 
Clasificación:
5.0

Willie was helpful

David P. 
Clasificación:
4.0

Continue to improve customer service and provide reasonable prices.

Arthur T. 
Clasificación:
4.0

After a disaster of an experience with my reservation , and thats putting it mildy, this location was able to get me the truck I needed and the guy I dealt with corrected some issues. I csnt remember his name bit he was a big guy. As far as booking uhaul on the corporate end, commercial end, and then the regional end...I hate uhaul with a passion and their bullshit micromanagement of a system. It is a joke. Everyone I know who has used uhaul over the last year or so has had issues. I called for 4 days straight to make sure my reservation was confirmed and was assured it was and sure enough it wasn't come day of pick up. I want to speak to the CEO of uhaul at this point. They can reach me at 7572397920

Judson B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven J. 
Clasificación:
5.0

Free food gift cards 🤷🏿‍♂️🤣

MALCOLMDARRELL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
5.0

The mobile app does not always work at this location. Please post 800 number on building cos even wifi doesn't work sometimes and calling to return vehicle after hours is a must.

Emely R. 
Clasificación:
5.0

The front desk representative Raheem was very polite, direct, and inviting. The rest of the staff were amazing and helpful also. I appreciate the exceptional service given at such a stressful time, they made my experience more successful than anticipated.

LaToya S. 
Clasificación:
5.0

Nice clean lot / easy to drop off etc.

William C. 
Clasificación:
1.0

I had a very bad experience with U-Haul. I reserved the truck a month in advance. Called to confirm my reservation the day before pick up and was informed that I was all set. An hour later I received a call from U-Haul stating that they had overbooked and that the truck that I had reserved was no longer available. How could this happen and why did I get bumped off the list? Anyway, I had to settle for a much smaller truck and it was about 15 or more miles away that I had to travel to get the truck. So, thanks to U-Haul I had to settle for a much smaller truck along with additional mileage and in addition making two trips instead of one. I really feel like I was scammed because my original pick up location was only a mile away. Not a happy camper.

Ronnie Q. 
Clasificación:
5.0

Simple, quick, efficient. U-Haul has been and continues to be my choice.

Steven B. 
Clasificación:
5.0

Drop off went very well and quick despite the torrential rains and thunderstorm we were experiencing.

Rick E. 
Clasificación:
4.0

Personal amable

Winston C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gray E. 
Clasificación:
4.0

Get rid of self check in via webpage

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTWILSON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVINWILLIAM P. 
Clasificación:
5.0

Employees were very helpful and friendly. Service was quick.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nabil T. 
Clasificación:
4.0

Capture all of the personal information needed for the contract when the reservation is first made to make pick up a bit quicker.

Robert S. 
Clasificación:
4.0

When something is reserved make sure the item is available for pick up at the place and not some other store. This will make a customer happy and satisfied.

Alberto D. 
Clasificación:
5.0

Outstanding service, great staff.

BRIANLEE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristyna V. 
Clasificación:
5.0

Computer system

Maurice J. 
Clasificación:
5.0

The online web site for checking equipment in was not working correctly. I have had issues before, so wasn't sure if this an ongoing issue. I contacted Uhaul customer service and did online chat. The issue was fixed and I was sent a receipt the following day.

Christopher L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrance V. 
Clasificación:
2.0

Please, It's the diy of the whole experience that can't possibly be the means of the uhaul corporation in this year 2022 (inspect vehicle yourself, suffering at the the platform uhaul uses for customer transactions. UNACCEPTABLE. I can not imagine that uhaul requires all its patrons to inspect and photograph a vehicle with substandard digital implementation. My elderly neighbor and soon, myself, will require significant accommodation in such a process.

Hollie J. 
Clasificación:
3.0

Was charged a $20 after hour fee even when I dropped it off on May 1 and didn't need to have it back on May 3.

Norma P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
4.0

I would not ever recommend Uhaul to anyone. We reserved a 26' truck for our move to FL weeks in advance and was informed the afternoon before pick up that they had none that size available. Instead they gave us a 20' truck and a trailer. Our things did not fit of course and we had to leave some things in storage. So now not only do I have to pay for a storage unit, I have to come up with a way to go back to Virginia to get the rest of our things. I am thoroughly upset and would never depend on Uhaul again.

Jason N. 
Clasificación:
5.0

Unable to follow the after hours check-in procedure as the website would not come up with multiple attempts.

Bob R. 
Clasificación:
1.0

I bought a lock from them which did not work, we lock up the storage unit came back to put more things in it, try to unlock the lock, it would not open, and the key broke off. I went back to them to let them know they sold me a bad lock. I gave them the lock and keys, and they refuse to give me a new lock or any money back, Not happy with them at all!

rose L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank G. 
Clasificación:
1.0

I was charged for fuel that I didn't use and for damage I did not cause!!!

Franklin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Damon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE S. 
Clasificación:
4.0

The associates were great. The only issue I had was with mobile check in, which was not their fault at all. I was asked to provide a passport or a lease for an in town rental during the mobile check in process, which never happened before. I ended up having to go into the store to be taken care of.

Melinda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMYDAVID L. 
Clasificación:
5.0

Super customer service. Quickly waited on & knowledgeable staff. We've rented from them twice & both times we were extremely satisfied.

Kerry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAKIMSHABAZZ R. 
Clasificación:
5.0

the mother daughter duo that worked there we EXECELLENT!! What GREAT customer service!

LIZ V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betsy S. 
Clasificación:
5.0

Nothing to improve.

Avalon G. 
Clasificación:
5.0

Fast and easy turn in.

Nathan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WADE M. 
Clasificación:
5.0

Friendly and Helpful. Will be my first choice again next time.

David H. 
Clasificación:
3.0

Truck and trailer were excellent- no problems whatsoever there. The people at the location all seemed to hate their jobs and weren't the friendliest.

Sophia H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Morris C. 
Clasificación:
2.0

I requested dolly and furniture pads, And DID NOT receive them. On my invoice I stated I did not receive them, and was still charged.

Susan D. 
Clasificación:
4.0

Vehicle was clean and well maintained but just old. Doors are hard to close. Vehicle needs to be retired perhaps. Staff is great at this location.

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maximilian C. 
Clasificación:
5.0

Staff was friendly and helpful.

Ronald S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff G. 
Clasificación:
5.0

Extraordinario servicio al cliente

Shane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan G. 
Clasificación:
3.0

The truck we rented smelled like it was burning a belt as soon as we turned on a/c. We instead had to run with the windows down in 90+ degree weather. We decided to bear it since we were limited on time. When telling they attendant, his remark was to tell me the full total for the entire purchase. Not the best experience.

Timothy M. 
Clasificación:
2.0

The building looks rundown and the floors need to be cleaned and waxed. Overhead lights were burned out.

STANLEY W. 
Clasificación:
5.0

All aspects of transaction were painless and easy

Kevin M. 
Clasificación:
5.0

Make the mobile app more iPhone friendly, it didn't work for checking in.

Scott G. 
Clasificación:
5.0

Quick in and out. Good truck. Raheem checked me back in quick and smooth. Very nice.

Dan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

Quick and efficient. Although, I don't understand why I have to use my cell phone to give UHaul copies of my drivers license.

David R. 
Clasificación:
4.0

I would have given a 5 star but when I dropped off the trailer, instead of U-haul un hooking & parking the trailer where they wanted. they had me back the trailer into a rather tight location. Not every one who rents a trailer could've done this.

Samuel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
5.0

Nella was AWESOME! So friendly and nice.

Nicholas W. 
Clasificación:
5.0

Great customer service and fast.

stephen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph W. 
Clasificación:
5.0

Staff was very helpful

Jeffery S. 
Clasificación:
5.0

Excellent customer service!

Brian B. 
Clasificación:
5.0

The workers were excellent and helpful. Thank you both of them.

Sandra R. 
Clasificación:
4.0

Next time U-Haul moves a reservation they should comp the customer for the mileage difference from moving from the service center closer to their home. Just saying!

Cheryl R. 
Clasificación:
5.0

All of the staff provided excellent customer service, professionalism, and support. ¡Gracias!

Janelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vera M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
5.0

This is the 3rd time in a month that I have rented a moving truck and now the pick up truck. We will use this location more in the future.

Christine S. 
Clasificación:
2.0

What was said and what was on paper were not the same.

Corey H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sean S. 
Clasificación:
4.0

More parking spaces for customers

Theresa M. 
Clasificación:
5.0

Good experience only wish they took more time to explain drop off procedures like downloading the haul app

Marsha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

Good!

SAMUELLEANDREW W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service! Thank you. Mr Willie - thank you sir!

Eduardo G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W.  |  First Impressions 
Clasificación:
3.0

The storage facility is not secure. No fences. No cameras.

jack l.  |  First Impressions 
Clasificación:
5.0

Chauntel and her crew always go above and beyond! They have been an integral part of my relocations and they are definitely the reason this facilty provides top notch service!

William R.  |  First Impressions 
Clasificación:
5.0

Chauntel and the crew at this facility located at South Plaza has always been professional and thorough with my moving needs!

William R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward N.  |  First Impressions 
Clasificación:
5.0

(i'm embarrassed I cant recall their names) both staff working on March 26th 2019 went above and beyond to accommodate me in vacating the box of homeless family's stuff. ¡Gracias!

Darlene K.  |  Overall Experience 
Clasificación:
2.0

The first 3 times I called, I was placed on hold for 20 min. & no one picked up. Staff was not helpful/friendly in trying to arrange pickup for UBox. Lack of effective communication between employees.

Hayley P.  |  Overall Experience 
Clasificación:
4.0

I did not go there myself however I subcontracted from moving help.com. I had arrange for a trailer in the morning and one was not available till the afternoon. Not a huge deal but not what I was expe

Emily L.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

KAREN M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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