Customer Reviews for U-Haul Moving & Storage at Plaza Trail

6,719 comentarios

140 S Plaza   Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd)

(757) 463-1877

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(757) 463-1877

140 S Plaza
Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMCHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINJOHN H. 
Clasificación:
5.0

Personell were very friendly an accommodating. Missy went out of her way to find us a truck to go out of town on day requested. Thank you for all your help.

delilah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIELUTHER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

I was charged an extra $9.50 for fuel. I filled up the truck at Kroger before I returned it. Topped it off. It showed full when I pulled up to return the Truck. The representative never went over the truck, fuel settings, nor charges with me. I have the receipt from Kroger if needed. I feel I was over charged for gas. Dennis Roebuck

Dennis R. 
Clasificación:
5.0

Staff were friendly. Nothing needed

VALERIEJENNINE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDLEYNORTON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nir H. 
Clasificación:
5.0

Cleanest, nicest truck to date. Friendly, patient, and helpful staff. Helps make moving stuff a little bit easier and is greatly appreciated.

Michael B. 
Clasificación:
1.0

Absolutely awful experience. I was given a truck that had a replaced catalytic converter so it was super loud. Then the door wouldn't lock on drivers side. The white guy with the beard was extremely rude about it saying nothing was wrong with the truck. I had to bring the truck back and this was a horrible inconvenience. Beyond that I'm in customer service and this is some of the worst service I have ever received.

Mikaela M. 
Clasificación:
3.0

I never had any problems in the past with Uhaul but the 15 foot truck I rented for a few hours the battery died on me

KURTISMARSHALL P. 
Clasificación:
4.0

Plenty of available trucks, trailers and equipment, in addition to very flexible rental options and scheduling.

ALPHONSO L. 
Clasificación:
5.0

Things were good. Everything was simple and smooth. Gracias

KIRSTIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY W. 
Clasificación:
5.0

Very helpful.

BARBARAW G. 
Clasificación:
4.0

One of the four tires on our auto transporter was bald, with steel belts showing through. I would like to think that these units are inspected when coming in. We had to have roadside replace the tire

RALPH D. 
Clasificación:
4.0

Easy efficient turn in..

Mark W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
5.0

Was very pleased with the customer service at this location. I requested an appliance dolly, but they did not have one available. They then found another location near by that did and i was able to go to that site and pickup quickly. Gracias

BRYAN N. 
Clasificación:
3.0

When I picked up the truck, the check engine light was on. I was told “pull over if you feel unsafe” instead of being given a truck that was in good working order (they had 4 other 20' trucks on the lot). I was never offered the $5 safe move add on. This caused issues down the road.

RAINER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BREANNA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAYLOR W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELSHANNON O. 
Clasificación:
5.0

The whole process went very smooth. Customer service was very friendly and helpful snd she was pleasant

LAVERNEDENISE G. 
Clasificación:
5.0

The employee (I've forgotten her name) was incredibly lovely and friendly. What a pleasure to do business with. We'll be back to this uhaul when our next need presents itself.

AMANDALOUISE E. 
Clasificación:
5.0

My experience was great! The young man who helped me went over all the instructions very quickly and made the process simple. My return was quick and simple. I highly recommend this location.

CELESTECHERYL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUGHBRENT L. 
Clasificación:
3.0

The website is a POS tried to make account and when entering verification code tells me session has timed out. The quote said I could have for 6 hours, conformation said 2 hours, lady on phone told me 6 hours, when picked up only had for 2.

MARKALLEN H. 
Clasificación:
5.0

Excellent service and the employees were extremely helpful!

MICHAELTHOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDELI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANSON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDYYVONNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEYDI C. 
Clasificación:
3.0

El cliente no dejó un comentario.

fenedia R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWNMICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK B. 
Clasificación:
5.0

Don't change anything, you hit it out of the ball park. Very helpful from start to Finnish ðŸ'ªðŸ»ðŸ˜ŽðŸ»ðŸ--ðŸ»

MARLAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherita L. 
Clasificación:
3.0

I would and wouldn't the trailer I had leaked and some of my boxes got wet. Also i payed for two extra days that weren't needed or even close to needing and I was told that they were not refundable at the turn in location. There's more but I'll leave it at that. Key is, a lil kindness goes a long ways

CARROLLWILLIAM P. 
Clasificación:
5.0

Good!

SAMUELLEANDREW W.  |  First Impressions 
Clasificación:
5.0

Complicated online truck return process after closing for non technology savvy. my phone was slow, i had bad connection and i struggled to follow the steps. However good service though. Gracias.

NAKALWELEA O. 
Clasificación:
3.0

The confirmed equipment was not available even after reconfirming the day before the rental which negatively impacted our move. There was no compensation for U-Haul not living up to their commitment - take it or leave it. Willie was courteous and pleasant. The truck was clean but well used. Part of the dashboard was split with loud rattling. There was horrendous ear splitting noise when driving at higher speed. The truck needs repairs.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

Great customer service.

WILLIAMFRANK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE M. 
Clasificación:
5.0

Ninguno

Vanessa K. 
Clasificación:
5.0

You guys do not have to improve anything you guys over there was knowledgeable, courteous and very friendly. You guys done an excellent job. Gracias.

JEFFREYHOWARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOELE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOCETTEMARIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNYMAR L. 
Clasificación:
5.0

S. Plaza U-Haul has the best customer service ever!

PALMERCORKER Y. 
Clasificación:
5.0

The customer service was very excellent from checking in to the employees hooking the trailer to my truck. Keep up the good work.

CARLOSRITO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSANF C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREYBRIAN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

The staff was very helpful.

EDWARDA S. 
Clasificación:
1.0

I tried to return the equipment I did return it but the computer wasn't working and I tried to call to let someone know I was returning the equipment couldn't get no answer until the next day on Monday was yesterday and I did not want to be charge for a extra day of having the trailer so that's why I was trying to get in touch with someone so I don't have to be charge it was poor service trying to get in touch with somebody to try to go through on the return the Internet service wasn't working at all so I do not want to rent from that location anymore just because of those qualities I just don't want to be paying for something that I'm trying to return on time deep rental equipment number is HO3317N I returned the equipment at 5:45 and pick the equipment up at 1:59 so I was trying to return it before the date of the four hours

BOBBIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLEDENISE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
3.0

El cliente no dejó un comentario.

REGINALDMADRO J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
3.0

The front desk lady rolled her eyes at me when I said I had one more question to ask (it was only the second question I was going to ask her), so that didn't feel great. Otherwise, this location was very helpful!

Kay R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carvas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

epimenio H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN T. 
Clasificación:
5.0

Best ever!

AJIBADE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya N. 
Clasificación:
3.0

To make a local move it cost me over a hundred dollars. Spent over a dollar per mile. I was told the tank was full but it wasn't. Way too expensive just to move one piece of furniture

ASHLEE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELJOSEPH M. 
Clasificación:
5.0

Nothing everything went well

BETTY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
4.0

The lady who I believe is a manager was very loud and rude when she entered the establishment. She vented in front of myself and another costomer regarding a previous customer parking in an unauthorized area. She then proceeded to call the customer and left a very pointed message urging him to come or he would have his car towed. This message was also left in a very loud voice which also showed her irritation. She never greeted the staff or customers. The gentlemen working were very pleasant and accommodating even down to the gentleman who checked my truck back in. It is a shame that that this woman chose to show her frustrations like that and is in leadership. She definitely needs training or a new assignment

CATWANADIVITA E. 
Clasificación:
1.0

State mileage costs upfront. I wasn't told I'd be paying for mileage.

BRYANT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARNELL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROYDONOVAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON E. 
Clasificación:
5.0

Just keep on doing what you're doing well. Everything was ready and our reservation was easy to make. The folks at this location were pleasant and courteous. Thank you for a great U-Haul experience. :)

Ann V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABIUD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTAMCCLURE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
1.0

When ordering truck online, the price was completely different from when I picked up the truck at store due to the online service didn't tack on the mileage, which I did not like and when I got the truck it had a check engine light on and the truck stalled a few times, I would like to be reimbursed half or something, wasn't a great experience.

Isaiah P. 
Clasificación:
5.0

Very pleased with the selection and service.

SERGEYN Z. 
Clasificación:
5.0

Nothing. The customer service was amazing.

JAMESANTHONY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY L. 
Clasificación:
5.0

This location's great! I've rented from this location twice and the customer service was always excellent and the rental process was easy as smooth sailing. I definitely recommend this location for rentals and if you need any of the essentials needed for moving.

Savannah W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob C. 
Clasificación:
5.0

The location was fgrwat with great customer service. However the trailer needs some repairs. Tie down d-ring was missing. The side rails were different from each other on each side. The right side lower rail was separating from the wall. Trailer needs an overhaul or decommissioned.

JOSHUA S. 
Clasificación:
4.0

Good, helpful folks that explained everything well.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail S. 
Clasificación:
1.0

Service rep was rude and ignorant. He didn't acknowledge me until I spoke to him after he seen me walk inside, only then did he say “ I'll take care of it” I know finding quality people is a challenge right now so that's understandable. He did inform me that I went over my miles which I don't understand. I picked up the truck drove to my storage place, back to my house and then to Va Beach. My storage was in Berlin, I didn't get lost, I didn't drive anywhere other then the 2 destinations but somehow exceeded the allotted miles. I was charged extra of course but wasn't given credit for the extra gas which was considerable. I have always used U-haul in the past but I will be looking for other options next time.

Angelo S. 
No se han enviado comentarios para esta ubicación.

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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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    Propano

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