Customer Reviews for U-Haul Moving & Storage at Plainfield Ave

5,833 comentarios

3451 Plainfield   Grand Rapids, MI 49505
(N Of I-96)

(616) 364-7054

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(616) 364-7054

3451 Plainfield
Grand Rapids, MI 49505
(N Of I-96)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Nice

David S.  |  First Impressions 
Clasificación:
5.0

Staff was very courteous and helpful. They made the rental process easy.

Emmanuel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paola G. 
Clasificación:
5.0

The UHaul franchise owner & employees were top notch: 10 stars out of 10. The people I spoke to on the phone (customer service and dispatch) were likewise the best: 10 stars out of 10. UHaul's website, especially for reservations, is NOT user friendly: 3 stars out of 10.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald S. 
Clasificación:
5.0

Very nice and helpful staff. Thanks

Juan T. 
Clasificación:
5.0

Jeremiah was very helpful and made the rental process smooth and easy.

Kevin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Garrit K. 
Clasificación:
5.0

Very efficient and professional. I will be back.

Gregory S. 
Clasificación:
5.0

Maybe spend some time to clean out the inside of the trailer. Ours was full of dirt and other pieces of plastic.

mallory S. 
Clasificación:
5.0

Crystal and staff were great!

Priscilla W. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra s.  |  Overall Experience 
Clasificación:
5.0

I rented a 10ft truck that I picked up in Benton Harbor and dropped off in Grand Rapids. Everything worked out perfectly. All employees were efficient and friendly. Couldn't have asked for a better company to do business with!

Rose B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew E. 
Clasificación:
5.0

The first truck did not have a loading ramp that would work. The manager got a different one for me and made it up by discounting the replacement truck. They did everything they could to make things work out just fine.

Kevin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
4.0

The floor bed of the cargo van was wet.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
4.0

The tires were nearly bald and I could not get up a hill in snowy weather. I never will rent a truck with warm tires. Other trucks on the lot had much better tires for snow.

ROBERT JOSEPH K. 
Clasificación:
5.0

Friendly and great service on a Sunday!

patti S. 
Clasificación:
5.0

Very good customer service

BEVERLY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dante D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FamilyPromise O. 
Clasificación:
5.0

El cliente no dejó un comentario.

john E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEREMY V. 
Clasificación:
5.0

The 2 workers at this location were the best I sorry I did not catch their name.The were quick and helpful would go there again

Samuel M. 
Clasificación:
5.0

Service was excellent and even gave me a discount because I am a veteran and it is veterans day.

Sue R. 
Clasificación:
5.0

Everything went well. Very courteous employees. Would definitely recommend and use u-haul again! Thanks.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

darryl P. 
Clasificación:
5.0

Very helpful, and made sure everything was all set for a long travel.

James V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
2.0

Was told I would receive a credit if I put extra fuel in the truck but this was not true so I wasted $20.

Jared D. 
Clasificación:
5.0

Fresh cookies

james C. 
Clasificación:
5.0

none

Allen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

john E. 
Clasificación:
5.0

I always use this location and the people are great!!!

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis G. 
Clasificación:
5.0

Recommend cleaning the inside of the windshield more frequently. Windshield was dirty in the center and left edge, where users were sticking their suction cup window mounts for GPS units or phone.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Devon B. 
Clasificación:
4.0

truck was in bad shape. Had bad vibration above about 40mph

Steve B. 
Clasificación:
5.0

The staff here is very personable they're polite and respectable and they always explain everything to you thoroughly they come out and take pictures of the truck so you know you don't have to worry about being blamed for any damage

Candy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
3.0

The windshield was so soiled inside and out I have a hard time getting it home, where I had to do a major cleaning before the trip the next day, The yellow caution engine light was on the entire time I had it although the vehcile ran fine.

Scott G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
5.0

Crystal at the Plainfield Location is an excellent asset to U-Haul. Great Customer Service! I've used this location several times. She is always greeted me with a smile and always has my equipment ready to go when I arrive. Excellent overall experience. I'd recommend this location to anybody in the need of towing equipment. Thanks U-HAUL!

LARRY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

Excellent punctual remarkable service.

Juan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE R. 
Clasificación:
5.0

Crystal and Brandon are very helpful and a pleasure to work with!

Larry L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
5.0

Very courteous, fast service, Great staff!. Thanks again U-Gaul!

David D. 
Clasificación:
3.0

I picked up a 15' truck at noon. The truck only had 1/8th of a tank of gas in it, and I was told that if I returned it with 1/4th of a tank or more I would receive a $16 credit. I took a picture of the 1/8th tank before leaving the lot to serve as proof, I took a picture of myself filling the Uhaul truck with $20 of gas (putting it up to a quarter), and I kept the receipt to prove that I paid for the gasoline. Upon returning the vehicle, I was told that "no, it was still below a 1/4 tank and I would not receive the credit". I showed all the pictures I took and explained how it was given to me at 1/8th of a tank, but the lady wasn't having it. She wanted that money. This vehicle rental was a literal emergency for me as I had to move within a week's time and have less than $100 in my bank account (before the rental was charged to my card). This $16 charge was the literal difference of me buying food for the rest of the week and I have to live on scraps for a week because of their dishonesty. Pictured evidence was not enough to convince them that they lied to me to take my money, and after an exhausting week of packing, moving, trashing, and emotional distress of a short-notice move, they had to take that last dollar from me even though I shoved $20 of gasoline into their truck that I could not afford. Did I mention that I only travelled 21 miles? And their claim was "it was 1/4th a tank when you left, and it's below 1/4th now" when I returned it. Absolutely do NOT recommend this branch. Unless you are willing to part with some extra cash to spare them for their mistakes and dishonesty

Zoey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

tracy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron N. 
Clasificación:
1.0

The people were nice but I'm still mad that the truck broke down.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

victor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah G. 
Clasificación:
2.0

Inform customer that vehicle has damage. Inform customer to take pictures and walk around the truck prior to leaving lot. Inform customer that there is a tow / load button on the drive shaft stick that helps slow vehicle when loaded so that customer doesn't think they have a bad transmission. Inform customer that if vehicle doesn't want to turn over to try turning the steering wheel so they don't think the battery is dead. Although I was treated kindly these above things made for extra stress and I was already nervous about driving a truck this big. Plus it be nice if you had an extra step for handicapped individuals to get into the truck like a step ladder that could be pulled up inside with a rope after driver get seated. I almost fell backwards out on my back because of the height.and no hand rail on rt side to help pull myself up

Lerae D. 
Clasificación:
4.0

Moving dolly was not available. Otherwise everything was great.

Kelly M. 
Clasificación:
5.0

Crystal was awesome! Very friendly and helpful with checking out the truck and fixing an issue that came up... During the rental, we ran into an issue needing more time, and it was quickly and easily extended. After two long days of moving, we received the bill, and were surprised by some of the charges that were unexpected. This was brought up and was corrected immediately! Very pleased with the experience working with this location and will be back as a future customer! ¡Gracias!

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES Y. 
Clasificación:
5.0

Night drop It's irritating that you don't ask how the whole uhaul experience in this survey. The locations were fine. Its Uhaul as a company that provided a poor experience. Last min changing my pickup location and then not having the folly I rented. Why dont you ask about the whole rental experience. This survey is inadequate

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marguerite D. 
Clasificación:
5.0

Great customer service and the truck was great. The truck and trailer were hooked up and waiting for me. The last place I went to it was a good thing I knew how to hook up the trailer because they had me do it myself.

Joseph B. 
Clasificación:
5.0

Uhaul needed to be mopped out but it still smelled like dead fish. We were able to air it out a bit prior to loading our furniture. They did provide a blanket since the floor was wet from just being mopped out.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thuong N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

Fantastic location.

Josh N. 
Clasificación:
5.0

I have rented from this location many times and they are the nicest and most helpful people - Thank YOU to the entire staff at Plainfield Ave. Grand Rapids,MI keep up the good work!!!

Kenneth U. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Don't change a thing! Fast, friendly and high quality product. Very pleased.

Harold J. 
Clasificación:
5.0

Mike at this location always does excellent work on all of our vehicles! Always a pleasure to deal with!

Moe D. 
Clasificación:
5.0

I dealt exclusively with Crystal. Honestly, I could not have asked for a better service.

BILL B. 
Clasificación:
5.0

nothing, I was very pleased with the friendliness, speed and a job well done with getting the hitch installed. ¡Gracias!

Phyllis C. 
Clasificación:
5.0

You guys did great. The shop guy called when the hitch did not arrive on time and kept me updated.

Daniel L. 
Clasificación:
3.0

My bumper wasn't put back on correctly and way out of level, other than that it was pretty good

Andrew V. 
Clasificación:
5.0

Nothing. I had a great experience scheduling my appointment and at the Plainfield location. The girl at waited on me at the Grand Rapids MI location on Plainfield was excellent and offered the best solutions. She is a credit to your organization.

rich W. 
Clasificación:
4.0

El cliente no dejó un comentario.

james P. 
Clasificación:
5.0

Everything went great! Customer service was good.

brenda S. 
Clasificación:
1.0

Fire the installer that installed my new hitch. He clearly does NOT take any pride in his job! Absolutely horrible!

Dave D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kay M. 
Clasificación:
5.0

We needed a hitch put on our vehicle very quickly. The Grand Rapids location was very accommodating and their pricing was fair. Great service!

Steven W. 
Clasificación:
5.0

Staff is courteous and friendly. Service was prompt and installation was completed ahead of quoted time.

Cindy I. 
Clasificación:
5.0

Plainfield UHaul is the place to go for all your moving needs. The staff is helpful, accommodating and fun.

Angela A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

randy c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R.  |  Overall Experience 
Clasificación:
5.0

The manager at the Plainfield location was very nice and helpful. I would do business with her anytime. A plus for customer service.

KIM D.  |  Online Move In 
Clasificación:
5.0

Crystal and Stacy were very knowledgeable and friendly. I felt valued as a customer. I will be back to this location and recommend this location to friends and family.

Rick S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MATT S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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