Customer Reviews for U-Haul Moving & Storage at Plainfield Ave

5,628 comentarios

3451 Plainfield   Grand Rapids, MI 49505
(N Of I-96)

(616) 364-7054

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(616) 364-7054

3451 Plainfield
Grand Rapids, MI 49505
(N Of I-96)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Ninguno

Chris B. 
Clasificación:
5.0

I had to drop off after hours and Crystal (I hope that is right) was was great at providing me details on how to do the drop so I could begin my trip home rather than have to stay an extra night in a hotel. Then as she said, she processed the return first thing the next morning.

Henry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Breanna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip R. 
Clasificación:
5.0

Everyone was friendly and there were no problems. Drop off was quick and uncomplicated.

kristen N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordan J. 
Clasificación:
4.0

very happy with the service and equipment - only comment was that the communication about not returning by the original time was not relayed from the check in person to staff working later. I received a call that we were overdue, despite having changed the return time upon checking out.

Roy Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathon N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan G. 
Clasificación:
5.0

Awesome Service!!!

Ronald T. 
Clasificación:
5.0

Nothing the employee wer very helpful when I came in to get it explained it and when I brought it back the employee was very helpful. Wish I could got there name so I can give them credit

Joel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
4.0

Truck shook violently for most of the trip.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica K. 
Clasificación:
5.0

Nice staff

Wendy B. 
Clasificación:
5.0

Keep up the good work

larry S. 
Clasificación:
3.0

We were greeted by someone just saying, “keys” when we couldn't even tell if they actually worked there. We went inside to check out and asked if we needed to do anything else and was told, “not really” then the woman walked back in and told us we went over 8 miles and we would be changed for it. We were given enough to drive all the way back to Wyoming from Greenville but had chosen Plainfield because it was closer. We were basically just told we went over with no proof, and that we would be charged and that was it. Period. Not thrilled with this location, we won't be choosing this one again.

Samantha L. 
Clasificación:
5.0

I would like to thank you so much for being a sort of "partner" with Family Promise of GR. I have been very pleased with our service of late and appreciate the bit of leniency and tolerance of our program volunteers. Respectfully, Cammie Arsulowicz. FPGR Shelter Support Staffer.

FamilyPromise O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gibson G. 
Clasificación:
4.0

Your software is misleading I changed my trailer location two days prior and spent over 30 minutes in person had the very helpful employee “modify” my location My reservation. Had the Plainfield address

Kristopher B. 
Clasificación:
5.0

Great customer service.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Some on line registering was confusing/unnecessary. One message was about needing an agent to contact me to confirm trailer availability and another about arranging an inspection of hitch.

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rob T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
5.0

I've rented from this location several times and find the staff to be the best part of the experience. Always what I reserved, on time and nice equipment. Crystal is wonderful to work with.

Angela A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry G. 
Clasificación:
5.0

Everything went well with my rental. Crystal was very good to work with. She was very friendly and courteous.

Gary R. 
Clasificación:
5.0

Gracias

Julio S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

Stacy was very knowledgeable and a great help as always!

kristine B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
5.0

On line reservations are very easy. Great customer care

Jukka P. 
Clasificación:
5.0

Stacy is GREAT!!!

Beverly O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James V. 
Clasificación:
5.0

Very good customer service. We use Uhaul almost weekly and appreciate the attention that you've given lately to our customer service needs.

FamilyPromise O. 
Clasificación:
1.0

The guy didn't even say hi when I walked in. Was very like I don't care about this job. I asked him why the price in the truck changed when the location of pick up changed. He said because your going to PA , I told him it was like that before. No care at all. Costumer service was just terrible

Brittany C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S. 
Clasificación:
5.0

Staff was super friendly and helpful!

DAVID PATRICK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry J. 
Clasificación:
5.0

Got it for one day and all was good!

ken R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R.  |  Overall Experience 
Clasificación:
5.0

The lady that helped me today is the best!

barton C. 
Clasificación:
5.0

Everyone was so pleasant, respectful and positive. I have visited this location several times in the last few months. It was a great experience every time.

amy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

Everyone there was so friendly & accommodating!

TIMOTHY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

All the workers were friendly happy people! All were knowledgeable, patient and helpful This made our experience exceptional.

AnneMarie R. 
Clasificación:
3.0

The worker who helped us was not friendly. He didnt help answer our questions very much.

Marcus H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
3.0

the help at this location was not knowledgeable. Also, it's always a long, drawn out process to get waited on. Very frustrating

chris C. 
Clasificación:
4.0

N/C

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryndan A. 
Clasificación:
5.0

The representatives who helped us when picking up and turning in were friendly and helpful. ¡Gracias!

Jacqueline P. 
Clasificación:
5.0

Everything went smooth, no surprises

Fred O. 
Clasificación:
4.0

Direct phone line to the desk at Plainfield store.

tim O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Holly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
5.0

The staff's h taking care of me was EXCELLENT!! Been there 3 times in 14 months. Great people to work with.

Lester W. 
Clasificación:
5.0

I just want to take a moment to recognize Brandon. Every time I go in to the location, he is always willing to help and find solutions. He took some time yesterday to check on a problem I was having with my hitch system. He is always working to find a solution for the customer. I have been in customer service most of my working career, and I always appreciate someone that tries to fix something rather than just say "that's our policy".

william A. 
Clasificación:
4.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

deanne J. 
Clasificación:
5.0

Very helpful staff!

Vicky B. 
Clasificación:
4.0

They were short staffed and I had to wait a while. But the we're very nice

Beth M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerrod S. 
Clasificación:
5.0

$60 for a tow dolly? Way too expensive in my opinion.

Craig C. 
Clasificación:
5.0

Great staff really want to help the customer get what they need and to have a great experience

Michaelrichard G. 
Clasificación:
5.0

Dominique was great

ASAF H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Drew G. 
Clasificación:
5.0

Fast easy and friendly

jeffrey L. 
Clasificación:
5.0

The uhaul representative that helped me at the Plainfield location was excellent.

mark S. 
Clasificación:
3.0

The truck was dirty had to sweep out the equipment I reserved was not there had to drive across grand rapids to get my cat dolly so I went over on milage and had to.pay for extra milage because they did not have my equipment where it was suppose to be

Dennis R. 
Clasificación:
5.0

The person that checked us in was fast and efficient. It took her no time to check us out, unhook our trailer. We were out in no time. ¡Gracias!

Gil W. 
Clasificación:
5.0

This location is awesome I have been and will continue to use it because they offer a great service. The manager is awesome too. THE PHONE SYSTEM, OMG. HEY UHAUL CORPORATE, give these stores a direct number.

kenneth O. 
Clasificación:
5.0

Ease of access even on a day/time the store was not open. Ease of cost. Exceptional resource.

Christopher F. 
Clasificación:
4.0

I rented another one from Burlingame for our event and the person who picked it up found the staff rude!

Cynthia H. 
Clasificación:
5.0

Great service

Steve H. 
Clasificación:
5.0

Clean, accommodating & courteous staff and location close to I96

Dane N. 
Clasificación:
2.0

The woman me helping me was very rude. I got a trailer home and looked at the tires they're practically baldI had to have them replaced.

PATRICK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel E. 
Clasificación:
5.0

Friendly and understanding staff. I will highly recommend this location.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney D. 
Clasificación:
4.0

Attendant at pickup was not friendly and seemed unhappy about helping us with our reservation. Also made errors on the rental paperwork for time and fuel levels at pickup. Not the usual experience I usually have with u-haul. I have moved 4x in last 3 years.

Peter T. 
Clasificación:
4.0

The movers that you can hire should be local. We experienced movers leaving the job site because I wouldn't give them the code until they were done. Then this left my family to load truck. Once we got to our storage unit which was 2 1/2 hours away. Our movers we hired through the uhaul never showed up! Very unprofessional.

Kaye P. 
Clasificación:
5.0

Crystal was great. She was handling a busy store with grace. This store would obviously suffer without her.

Amy B. 
Clasificación:
5.0

The manager at the Plainfield location was very nice and helpful. I would do business with her anytime. A plus for customer service.

KIM D.  |  Online Move In 
Clasificación:
5.0

Crystal and Stacy were very knowledgeable and friendly. I felt valued as a customer. I will be back to this location and recommend this location to friends and family.

Rick S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MATT S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

Volver
arriba