Customer Reviews for U-Haul Moving & Storage at Plainfield Ave

5,547 comentarios

3451 Plainfield   Grand Rapids, MI 49505
(N Of I-96)

(616) 364-7054

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(616) 364-7054

3451 Plainfield
Grand Rapids, MI 49505
(N Of I-96)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great staff really want to help the customer get what they need and to have a great experience

Michaelrichard G. 
Clasificación:
5.0

Dominique was great

ASAF H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Drew G. 
Clasificación:
5.0

Fast easy and friendly

jeffrey L. 
Clasificación:
5.0

The uhaul representative that helped me at the Plainfield location was excellent.

mark S. 
Clasificación:
3.0

The truck was dirty had to sweep out the equipment I reserved was not there had to drive across grand rapids to get my cat dolly so I went over on milage and had to.pay for extra milage because they did not have my equipment where it was suppose to be

Dennis R. 
Clasificación:
5.0

The person that checked us in was fast and efficient. It took her no time to check us out, unhook our trailer. We were out in no time. ¡Gracias!

Gil W. 
Clasificación:
5.0

This location is awesome I have been and will continue to use it because they offer a great service. The manager is awesome too. THE PHONE SYSTEM, OMG. HEY UHAUL CORPORATE, give these stores a direct number.

kenneth O. 
Clasificación:
5.0

Ease of access even on a day/time the store was not open. Ease of cost. Exceptional resource.

Christopher F. 
Clasificación:
4.0

I rented another one from Burlingame for our event and the person who picked it up found the staff rude!

Cynthia H. 
Clasificación:
5.0

Great service

Steve H. 
Clasificación:
5.0

Clean, accommodating & courteous staff and location close to I96

Dane N. 
Clasificación:
2.0

The woman me helping me was very rude. I got a trailer home and looked at the tires they're practically baldI had to have them replaced.

PATRICK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel E. 
Clasificación:
5.0

Friendly and understanding staff. I will highly recommend this location.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney D. 
Clasificación:
4.0

Attendant at pickup was not friendly and seemed unhappy about helping us with our reservation. Also made errors on the rental paperwork for time and fuel levels at pickup. Not the usual experience I usually have with u-haul. I have moved 4x in last 3 years.

Peter T. 
Clasificación:
4.0

The movers that you can hire should be local. We experienced movers leaving the job site because I wouldn't give them the code until they were done. Then this left my family to load truck. Once we got to our storage unit which was 2 1/2 hours away. Our movers we hired through the uhaul never showed up! Very unprofessional.

Kaye P. 
Clasificación:
5.0

Crystal was great. She was handling a busy store with grace. This store would obviously suffer without her.

Amy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sidney R. 
Clasificación:
5.0

The people at this location were extremely polite and easy to work with. I would look forward to working with them again!

Roger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S. 
Clasificación:
5.0

Love Crystal she is amazing . So very nice absolutely accommodating. Will always use Plainfield uhaul.

Crystal F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

The product is the product but the staff at this location is what made my experience memorable

CHRISTIAN C. 
Clasificación:
5.0

They are experienced and efficient team. They enjoy working together and Mike is the best at knowing any hitch issue to solve or install

Mary B. 
Clasificación:
5.0

On the spot correct and was quick to get me going. Gracias

frank W. 
Clasificación:
5.0

Our host (I forgot her name - was it krystal?) anyway she was amazing !!! Super helpful. Super quick despite being short staffed. Kudos to her!!

Ashlee A. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry A. 
Clasificación:
5.0

We use weekly. Have tried using local dealers but Plainfield is only reliable locale so far. My office and volunteers are in the north end of the county and it would be much more convenient for a location to be available in this area! Esp. since gas prices are so high! But Plainfield is very accommodating and good to work with.

FamilyPromise O. 
Clasificación:
5.0

Convenient and nice customer service.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul Buterakos B. 
Clasificación:
3.0

When I went in to pick up rental, customer service was A+++++. This was Wednesday, June 2, 2022 at 12 noon. However when I dropped off rental later, the two duds (YES DUDS) sitting behind the counter who were supposed to be customer service reps sat there, said nothing, would NOT wait on me and looked pissed that they were working. After 10 minutes, I approached one if them with the keys and stated I was dropping off. Waste of my time. Shitty afternoon service.

Natalie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer N. 
Clasificación:
5.0

Crystal Spencer was great. Best experience I've had at uhaul. Crystal was straight forward, helpful, and efficient. Loved it.

frank T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julianna D. 
Clasificación:
4.0

El cliente no dejó un comentario.

BABAK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

Joshua is a great customer representative for Uhaul. I appreciated the customer service this weekend. We rent Uhaul every week, so the customer relations are important to me.

FamilyPromise O. 
Clasificación:
5.0

El cliente no dejó un comentario.

vance H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie H. 
Clasificación:
5.0

Customer Service was great! Quick and Easy. Store was clean. Equipment was clean and ready to go. It was a last minute booking. Excellent 5 Stars! Plainfield Uhaul!

LARRY C. 
Clasificación:
5.0

I was very pleased with the quick and simple check-in process. I was very happy to come borrow a vehicle for a few hours despite not making an appointment.

AARON S. 
Clasificación:
4.0

A+++ service

Albert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

todd D. 
Clasificación:
5.0

The ladies at the office were friendly, helpful, and fun to talk with while getting my rental.

Nikki C. 
Clasificación:
5.0

Staff was very friendly and helpful!

Robert W. 
Clasificación:
5.0

Great workers willing to help. Always treat with respect and dignity. thanks, above expectations

Juan T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emily K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Collin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
3.0

Advertising said ramp was included. Ramp was not included, had to buy ramps

Debi J. 
Clasificación:
5.0

More employees are nice.

Stuart J. 
Clasificación:
3.0

Not being able to see you all I ended up filling up the truck that was only half full in the first place so I paid for using 21 gallons for 28 miles or $100 at the price of gas time there's no no one's going to refund me that money so I'm a little not a real discuss it with u-haul. I wouldn't recommend anybody using it on top of that they double charge me for the helpers

george A. 
Clasificación:
5.0

Equipment was in excellent condition, staff was helpful, I am a repeat customer.

RONALD LEE M. 
Clasificación:
4.0

Improve the uhaul share part of your website. I tried returning the trailer through the uhaul share and it crapped out on step 2.

MATT W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
2.0

I thought for sure since I was returning the truck before 24 hours had passed on a 2 day rental, that I would get a partial refund. I was informed that it's only when you return a truck to the same location you got it from. That doesn't make sense to me, since now that location has a truck a day early and available for rental. And when I told the employee about the terribly bumpy ride, she didn't seem concerned, I asked if they could at least wave the $18 of over mileage fee. She said no…nothing for enduring a teeth rattling, bone jarring, car sick inducing 3 hour trip. Thankful my cargo didn't seem to be affected. Glad I used ratchet straps to secure everything.

Harry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany T. 
Clasificación:
3.0

It smelled like trash was in the bed of the truck when we opened the door.

Austin B. 
Clasificación:
4.0

Both the pickup and the drop off was a positive experience. This couldn't have been a better way to spend $100! Thanks UHAUL on Plainfield.

Lisa C. 
Clasificación:
5.0

Friendly staff. Quick and easy in and out.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morton H. 
Clasificación:
5.0

Thanks for making service easy

Innocent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela B. 
Clasificación:
5.0

Check Engine light was on in the truck. Steering was sloppy. Staff was excellent at check-out and check-in.

Gerald E. 
Clasificación:
5.0

Crystal was very helpful. I was in and out in less than 15 minutes for pick up. The return was just as smooth.

Stephen C. 
Clasificación:
5.0

Restore a local phone number! Calling a national call center is not a good idea for a local rental-

Joseph B. 
Clasificación:
5.0

A WEELED DOLLY WAS LEFT IN THE TRUCK- HAD TO WORK AROUND IT-

Joseph B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

The truck was very old and had over 136K miles on it, so the steering was somewhat challenging. The accelerator was very touchy, too.

Lisa A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caleb B. 
Clasificación:
2.0

The woman who assisted me was rude. I had an 11:15 reservation and the trailer wasn't ready for me until around 11:50. When I told her that I didn't find it acceptable to not have my equipment available on time she said, “it's not my fault” with a rude tone.

Ian J. 
Clasificación:
5.0

I'm not sure the name of either of the individuals who helped me with check in but they wanted to make sure that everything was correct and that I was satisfied with the rental given that I had been given the runaround by a couple of other locations and my reservation. I appreciate that more than they could know.

Christy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Spencer S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Noreen C. 
Clasificación:
5.0

Everyone was very nice and helpful, would highly recommend.

Josh L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teah K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

You have excellent personal who care and take care of people with respect and dignity. I will continue to do business with you Thanks

Juan T. 
Clasificación:
5.0

No problems- quick and easy drop off

Donita C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerri G. 
Clasificación:
4.0

It seems like the company website must be very slow because I ended up waiting a long time first when I went in and then again while they adjusted a couple things on my rental on my return. Slow computers….

Vern B. 
Clasificación:
5.0

nothing

Teresa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Winton C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
3.0

Person working refused, with an attitude, to take his eyes out of his phone and then tried to send me across town to return my equipment or risk being charged extra. His exact wording was “Fine, if you want to risk it go ahead” and then made me disconnect the trailer on my own and move it. He never got up from his seat, or stopped looking at his screen.

Eric G. 
Clasificación:
5.0

The manager at the Plainfield location was very nice and helpful. I would do business with her anytime. A plus for customer service.

KIM D.  |  Online Move In 
Clasificación:
5.0

Crystal and Stacy were very knowledgeable and friendly. I felt valued as a customer. I will be back to this location and recommend this location to friends and family.

Rick S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MATT S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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