Customer Reviews for U-Haul Moving & Storage at Plainfield Ave

5,878 comentarios

3451 Plainfield   Grand Rapids, MI 49505
(N Of I-96)

(616) 364-7054

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(616) 364-7054

3451 Plainfield
Grand Rapids, MI 49505
(N Of I-96)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Duane M. 
Clasificación:
3.0

The truck felt like it was going to fall apart if went over 45mph. Dirty interior, the drivers door was damaged and had a large gap so I was rained and snowed on the whole time I was driving due to the door not closing all the way. Highly dissatisfied would not go to this location again.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle O. 
Clasificación:
4.0

Corrected the wrong size hitch that was installed several days ago. The reps were empathetic and worked out the issue promptly. Not sure why I received the wrong sized hitch to start with but all was resolved today. Gracias.

Tony L. 
Clasificación:
2.0

Location did not have 2” hitch so they gave me 1.25” without prior notice. Should have notified me before work started :(

Tony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

There was a dolly in the back of the truck that I could not move without being charged yet it was in the way and took up valuable space. Stop this unethical practice. Either charge for it or remove it. It really pissed me off and hurts your brand.

Kirk M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artis C. 
Clasificación:
5.0

Excellent experience

Gregory S. 
Clasificación:
5.0

Would have liked to get this item closer to my needed location in Cadillac, MI. None available there

Bob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua H. 
Clasificación:
5.0

The staff was very friendly and helpful.

RITA M. 
Clasificación:
5.0

Great service. Very friendly.

Robin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah B. 
Clasificación:
5.0

Brandon was quick and accurate for seemingly being the only one there. It was nice seeing him at the counter, I had my Auto Transport contract in less than minutes. He checked in a return moving van and still beat me to the Auto Transport! I have visited the Alpine store 4x in the last 3 months to find nobody at the front counter. Plainfield is now my Go To location!

Ronald S. 
Clasificación:
5.0

Crystal and the folks at this store take excellent care of our rental needs. We rent there regularly and will continue to do so

Raymond V. 
Clasificación:
4.0

Customer service was great

scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam K. 
Clasificación:
5.0

Worked out great for our use

Rose L. 
Clasificación:
5.0

Everything was excellent fast service

dale P. 
Clasificación:
5.0

El cliente no dejó un comentario.

amy B. 
Clasificación:
5.0

Always great service! I choose this location because of it! They always have the equipment I need and are very pleasant.

Rachel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arturo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew N. 
Clasificación:
3.0

Work conversation between employees in front of customers was somewhat unprofessional.

Stephen O. 
Clasificación:
5.0

El cliente no dejó un comentario.

bob K. 
Clasificación:
5.0

Excellent service - nice people

Gregory S. 
Clasificación:
5.0

Always a great customer service at this location.

ANDREW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie C. 
Clasificación:
5.0

Mark was very welcoming, smiling and professional!! He made my experience seamless for me. I was taken care of immediately!! Thank you!!!

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
5.0

Crystal was very professional and wonderful to work with!! She made the process very streamline and easy.

Paul G. 
Clasificación:
5.0

She was there right away and helped.

Alexis R. 
Clasificación:
2.0

Better customer service and more attention to detail. I was given the wrong truck from the start and then the associate basically rushed me out of the truck when I dropped it off even though it wasn't due to be dropped off for four hours. I highly do not recommend.

Antiaisha H. 
Clasificación:
5.0

Spencer (her middle name) was awsome. Professional, kind and thorough. She was actually my best experience about the whole transaction. Thank you Spencer Sincerely Mr, Scholl

Ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry L. 
Clasificación:
4.0

Quick easy and affordable.

Stephen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne C. 
Clasificación:
5.0

Been to this location many times over 40 years. Always great service.

Steven S. 
Clasificación:
4.0

The only issue we had was that we were told when we picked up the trailer that we would get money back if we returned it early. We returned it a day early but were not reimbursed for the extra day.

Jodi V. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
3.0

The rental I received had a sticky spill in the cab. The check engine light was also on. The people at the location were friendly and helpful in getting the return of my vehicle taken care of. I did choose the option for self checkout of the vehicle. This location did not have the QR code available for this option. Meaning I had to input my information again when I arrived.

Brandon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Nice

David S.  |  First Impressions 
Clasificación:
5.0

Staff was very courteous and helpful. They made the rental process easy.

Emmanuel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paola G. 
Clasificación:
5.0

The UHaul franchise owner & employees were top notch: 10 stars out of 10. The people I spoke to on the phone (customer service and dispatch) were likewise the best: 10 stars out of 10. UHaul's website, especially for reservations, is NOT user friendly: 3 stars out of 10.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald S. 
Clasificación:
5.0

Very nice and helpful staff. Thanks

Juan T. 
Clasificación:
5.0

Jeremiah was very helpful and made the rental process smooth and easy.

Kevin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Garrit K. 
Clasificación:
5.0

Very efficient and professional. I will be back.

Gregory S. 
Clasificación:
5.0

Maybe spend some time to clean out the inside of the trailer. Ours was full of dirt and other pieces of plastic.

mallory S. 
Clasificación:
5.0

Crystal and staff were great!

Priscilla W. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra s.  |  Overall Experience 
Clasificación:
5.0

I rented a 10ft truck that I picked up in Benton Harbor and dropped off in Grand Rapids. Everything worked out perfectly. All employees were efficient and friendly. Couldn't have asked for a better company to do business with!

Rose B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew E. 
Clasificación:
5.0

The first truck did not have a loading ramp that would work. The manager got a different one for me and made it up by discounting the replacement truck. They did everything they could to make things work out just fine.

Kevin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
4.0

The floor bed of the cargo van was wet.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
4.0

The tires were nearly bald and I could not get up a hill in snowy weather. I never will rent a truck with warm tires. Other trucks on the lot had much better tires for snow.

ROBERT JOSEPH K. 
Clasificación:
5.0

Friendly and great service on a Sunday!

patti S. 
Clasificación:
5.0

Very good customer service

BEVERLY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dante D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FamilyPromise O. 
Clasificación:
5.0

El cliente no dejó un comentario.

john E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEREMY V. 
Clasificación:
5.0

The 2 workers at this location were the best I sorry I did not catch their name.The were quick and helpful would go there again

Samuel M. 
Clasificación:
5.0

Service was excellent and even gave me a discount because I am a veteran and it is veterans day.

Sue R. 
Clasificación:
5.0

Everything went well. Very courteous employees. Would definitely recommend and use u-haul again! Thanks.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

darryl P. 
Clasificación:
5.0

Very helpful, and made sure everything was all set for a long travel.

James V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
2.0

Was told I would receive a credit if I put extra fuel in the truck but this was not true so I wasted $20.

Jared D. 
Clasificación:
5.0

Fresh cookies

james C. 
Clasificación:
5.0

none

Allen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

john E. 
Clasificación:
5.0

I always use this location and the people are great!!!

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis G. 
Clasificación:
5.0

Recommend cleaning the inside of the windshield more frequently. Windshield was dirty in the center and left edge, where users were sticking their suction cup window mounts for GPS units or phone.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Devon B. 
Clasificación:
4.0

truck was in bad shape. Had bad vibration above about 40mph

Steve B. 
Clasificación:
5.0

The staff here is very personable they're polite and respectable and they always explain everything to you thoroughly they come out and take pictures of the truck so you know you don't have to worry about being blamed for any damage

Candy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
3.0

The windshield was so soiled inside and out I have a hard time getting it home, where I had to do a major cleaning before the trip the next day, The yellow caution engine light was on the entire time I had it although the vehcile ran fine.

Scott G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
5.0

Crystal at the Plainfield Location is an excellent asset to U-Haul. Great Customer Service! I've used this location several times. She is always greeted me with a smile and always has my equipment ready to go when I arrive. Excellent overall experience. I'd recommend this location to anybody in the need of towing equipment. Thanks U-HAUL!

LARRY C. 
Clasificación:
5.0

Plainfield UHaul is the place to go for all your moving needs. The staff is helpful, accommodating and fun.

Angela A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

randy c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R.  |  Overall Experience 
Clasificación:
5.0

The manager at the Plainfield location was very nice and helpful. I would do business with her anytime. A plus for customer service.

KIM D.  |  Online Move In 
Clasificación:
5.0

Crystal and Stacy were very knowledgeable and friendly. I felt valued as a customer. I will be back to this location and recommend this location to friends and family.

Rick S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MATT S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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