Customer Reviews for U-Haul Moving & Storage at Phoenix Airport

5895 comentarios

2345 E McDowell Rd   Phoenix, AZ 85006
(24th and McDowell)

(602) 273-4631

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(602) 273-4631

2345 E McDowell Rd
Phoenix, AZ 85006
(24th and McDowell)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Went to ask about 1 month free storage the guy said all storage fill up so had to go store my stuff somewhere else got bk there about 5 guy said they r close had to take the truck home and drop it off next morning after being on the road for 4 days…one very important point the truck I was driving will not go pass 75 mph that was very frightening driving on interstate with those tractor and trailer u need more speed than that because passing tru some state they speed limit is 65-75-80 I was in a situation where I'm doing 75 and a tractor and trailer was behind me like he wanted to run over me blowing his horn too very scary others than those little situation everything else was good truck did his job and I want to thank god bringing me safe…:)

ZAFEER H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEROME M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALINA P. 
Clasificación:
1.0

I will never use or recommend Uhaul to any of my friends and family. I think it is complete crap Uhaul chooses the drop of location for you and does not consider which location is closest to your residence. I had to drive over an hour to return my trailer which is completely unacceptable!

Brandon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

My prior location I was suppose to drop off at was closed even during open hours. I had to wait a full day to get any type of contact with my drop off location & the 1800 customer service number. This will definitely make me want to take my business & others I know that are moving somewhere else..

JEREMY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

bob S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenard M. 
Clasificación:
5.0

We weren't originally going to drop it off here. We were told if we did then we would get a discount off our rental. The employee had no documentation about the discount we were supposed to receive for going an hour out of our way round trip to bring it here. I won't be agreeing to any future drop off location changes.

Steven E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
3.0

Brian was kind and understanding. He listened to me as I informed him of my horrible experience with the truck.

Valerie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
3.0

3 employees total on duty at 9AM. There were 7 people in line and only 1 employee at the counter! Computers were running slow so it was taking way too many minutes processing one customer. I brought truck to this location per Uhaul's request. I incurred a $7.00 over mileage charge because I went 12 miles over the allowed 85 miles. There's a 24 mile difference between my original drop off location on Citrus Road in Goodyear to the McDowell & 24th St location. I shouldn't be charged for doing Uhaul a favor and spending my precious time and energy driving 24 extra miles out of my way! I'm not very happy with this particular transaction. Uhaul usually does a good job renting equipment, so I don't know what the problem was today.

PERRY T. 
Clasificación:
3.0

Had to use online return. Computers were down. This location always has slow service

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
4.0

These folks inspected the truck and found the reasons for the flooding and gave me the number of a manager to submit a claim. They were nice.

ROSSIVEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kirsten C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

This was the best U-Haul location I have ever seen.

Richard F. 
Clasificación:
3.0

Return was great. No issues.

Thomas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

They were nice and professional and courteous

THERESA M. 
Clasificación:
4.0

Make it sure the personnel check the equipment before they give it to the customer, I told them last time the tire of the equipment had a big cut on the passenger side but they do not replaced I'll travel too far and I have no peace of mine it might the tire will blow out

Lawerence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
1.0

See above. Wrong reservation!

Travis M. 
Clasificación:
5.0

Phone died unable to take a photo of millage when Truck was returned on Sunday evening.

VIA C. 
Clasificación:
2.0

It seems like there's a lot of miscommunication between Ubox/Uhaul/customers and uhaul/movers. My box was a day late in Phoenix, and arrived 2 weeks early in Seattle. No one told me this, so I was waiting in an empty house for no reason. Also, I'm not sure why my items we're sent to Kent, WA when I live in Everett, WA. This cost me an additional $150. You should work on communication. It might help customers get their items on time and leave them happier.

CIERRA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliud F. 
Clasificación:
5.0

The 2 gentlemen working the counter were absolutely wonderful. I wish I had their names. It is very hard to get customer service these days, and the gentleman that took care of me was so great! Gracias.

Christina L. 
Clasificación:
5.0

AWESOME experience!!!!

Pastor Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S. 
Clasificación:
5.0

Erika was awesome sauce very much appreciated her. She helped me out today!!! I'd cone wrk for her:) Robert was a good help too and also Jose!!! I'd definitely rent from that location again!!! Only if Erika is always there!!

DANIELLE H. 
Clasificación:
3.0

I made a reservation for a 26' truck at the Signal Butte, Mesa, AZ location a week in advance. TWO DAYS prior to the pickup, I received a call that a truck was not available and could I use an open trailer. If that would have worked, that is what I would have ordered. However, the woman I spoke with searched and found a trailer at a downtown Mesa location and moved our reservation there. THE VERY NEXT DAY AND ONE DAY FROM THE RESERVATION, I receive a call that they would not have a trailer available and I would need to go to the airport location (an hour from hour home and through Phoenix rush hour traffic) for a truck. Upon arriving, was told there was no truck. Fortunately, I had seen one pulling in when I arrived and asked why that was not available. I was provided with that truck and given one extra day rental. Why is there a reservation system if it does not reserve the unit selected? This was a very frustrating experience.

Douglas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTAL H. 
Clasificación:
2.0

I was in a jam and needed to get to a job. Only have a debit card with my chase acc. So couldn't rent the pickup like I needed and they rented me a 10' truck I had it for 30 hours and it cost me $300. Anyone needing a vehicle other then a big truck go anyplace else.

Richard F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

blanca S. 
Clasificación:
4.0

El cliente no dejó un comentario.

STANLEY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARNULFO A. 
Clasificación:
3.0

I was told to return trailer to this location, which was out of my way, and I would receive a $35 credit. No one at the return center had any knowledge of this and had to follow up by phone the next day/ Auntrice Morgan, Reservation Manager, was very helpful!

Arnold V. 
Clasificación:
5.0

It was great. However, i turned the lights off but for some reason they stayed on. Outside of that it went great.

CLIFTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN D. 
Clasificación:
5.0

Good service all around

PAULA N. 
Clasificación:
5.0

Top notch rental facility.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward A. 
Clasificación:
2.0

Rented me a DIRTY and BROKEN trailer and then had the NERVE to charge me a cleaning fee?? Right.... watch out for this center

ADAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY JO G. 
Clasificación:
5.0

Free WiFi.. esp to use the 24/7 app. (uploading photos etc. can be slow over cellular network )

DJ S. 
Clasificación:
4.0

Fix the App. It's so buggy.

Amy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold M. 
Clasificación:
1.0

Community

GARRETT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE ROBERTO V. 
Clasificación:
5.0

Make the application process simpler. Personally I only use my phone to make calls & for my calendar, I don't text or care to learn how, I often go out & leave my cell phone at home. It would be easier if your staff were able to scan ID's & drivers licenses, I had the young man do it for me, he was a great help.

Leopold L. 
Clasificación:
5.0

Online check in was a bear. Spent 30 minutes trying to figure out why it was not reading my location after following the prompts to allow internet to read location. Spent another 30 minutes waiting for phone help. Once speaking with a truck share expert she was able to walk me through steps to go to my Settings and found that it was a privacy setting for my browser that needed to be enabled. Returned to location and completed check in.

Aaron B. 
Clasificación:
4.0

Make sure that when you mark down on the paper work I sign off on, before I take the rental off the lot. That it does have a full tank. And not 3/4 of a tank. I put a lot more gas in to fill it up again then I used. Other then that . It was all good.

Randy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ria A. 
Clasificación:
1.0

First of all customer service was really bad the dude was giving me attitude , Keep talking over me when I'm asking him for stuff , He was assuming I had the truck while I took so many pictures for the truck before I even move it out of the lot , Also the truck was less than quarter I can ride with it less then 44 miles and the dude was saying it has a quarter tank , never ever again

AHMAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel C. 
Clasificación:
5.0

Location and staff (location manager and hitch pro) were excellent. Call center (scheduling) could use some work, as they scheduled a service for a time that staff were not available, and deleted my area code from the phone number stored in the reservation data base so that staff (hitch pro) could not call to reschedule. Hitch pro graciously rescheduled me for next available time, and did an excellent job with a very complex hard wiring install.

DANIEL H. 
Clasificación:
4.0

The personal nice generace

VIRGILIO T. 
Clasificación:
1.0

Your $19.99 a day, which is 24 hrs BTW, turns into over $100.00 real quick

Willard W. 
Clasificación:
5.0

Everyone was amazing!

Joseph S. 
Clasificación:
3.0

NOT contactless and it took 20 minutes to check out the vehicle in spite of reserving it online. We tried to call this office five times in the days prior to pick up to ask questions and confirm details but NO ONE EVERY ANSWERED THE PHONE... just sat on hold and finally gave up each time. Ended up calling another location to get assistance. And, why on earth do you need to CALL an emergency contact in order to rent me a vehicle when I have a valid drivers license and multiple credit cards to verify my identity?? The drop off staff, on the other hand, was excellent. The truck was very clean and well maintained, so we were happy with that. I would not go back to this location to rent from them.

Susie A. 
Clasificación:
2.0

I have used this location over six times in the last five years to rent a truck for in-town and out-of-town moves and had pleasant experiences. This last experience has been the absolute worst and I will never return to this location. I will be advising everyone to avoid this location at all costs for fear of the same treatment from staff and on-site management.

DUSTIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREAS P. 
Clasificación:
1.0

Stop lying on your reservations. Tell the customers the real price they will pay. I was quoted $237.00. Perhaps somewhere it may state that does not include other charges but I did not see that. We rent cars and fly a lot and the way you guys quoted the price is Oldschool. You got me there on the day that I NEEDED the truck and then tell me its actually $318.00?!? I was trapped into either paying the new higher price or abandoning my plans. Had I known the real price I would not have rented from you. It was a deal breaker but I was trapped into accepting your terms. 2nd Issue; I tried to cancel my reservation because I saw the location would be closed when I return the truck and I did not want to try the app. Not good at apps. When I called to cancel it the nice lady on the phone found that the Phoenix Airport location would be open until 7 pm and my return time was 6:45. The man at the locations desk, who completed the rental, also told me personally that HE would be there until 7 pm the day of my return. I got there around 5:20pm to return the truck and no one was there. I had an extremely difficult time trying to figure out your app. 1st; it could not find my account with my phone number; then it said my device would not share location. then it offers instructions for how to fix the location problem. I had to get someone to come help me with your app. We followed the instructions 3 times. The instructions were wrong. These are the reasons we don't want to deal with your app!!! If you can not have someone there to return the vehicle then I should be given the option to return at the next available time with no additional fees. Again Had we known there would be no one available to return the truck then we would not have rented from you. In a nutshell; you misled us on the total price and then two people gave us incorrect information. If you had given us the real price we would not have rented from you. If you had told us the truth about returning the vehicle; we would not have rented from you. Your company both misled us an did not deliver on promises. Is this normal for you guys?

aric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette D. 
Clasificación:
4.0

There was no one to help with the wiring so I had to drive to another location and come back

STEVE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph S. 
Clasificación:
1.0

I think it's bullshit that I have to put down a $160 deposit it cost $85 for the day I used truck... Then I've got to wait 3 to 5 days to get my $75 back into my account

Richard L. 
Clasificación:
3.0

Truck was in great condition for the length of our trip! Thanks!!

Janice L. 
Clasificación:
1.0

Everything!!!! I will never use UHall again they call to much and doesn't give people time to unload without bothering them about a drop off location and helping out other families and doesn't care about nothing but changes that is crazy because you can't take it to a location that's further away not happy with this company at all they're very unprofessional poor rating under poor

Melissa M. 
Clasificación:
4.0

This location is excellent. Always an "above par" experience. Good to see UHAUL is making newer truck k s and trailers available.

Steve Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRISCILIANO C. 
Clasificación:
5.0

Nothing, the process was real easy.

Cecilia A. 
Clasificación:
5.0

Your customer service was great

Cindy W. 
Clasificación:
4.0

I rented online and set up the automatic pick up for 8am on a Sunday. It didn't work, so we had to wait until 9am when they opened. Moe was very helpful and friendly. The other guy, not so much.

Marcella P. 
Clasificación:
1.0

Use another company to move.

Noemi G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO VIMAG M. 
Clasificación:
1.0

My truck was locked when i picked it up and i did not notice until i came home. I hired movers who were standing there and I was paying them to do nothing because of U haul's mistake. I had to return to the location and get a new truck. This resulted in me having to pay the movers for an extra hour of service. I was very upset and feel like I am owed a partial or full refund.

Francine M. 
Clasificación:
5.0

Nothing everything was spot one from the time I walked in , the female that helped me I forgot her name was in communication with the workers out in the yard to let them know to pull out the trailer I was there for . And before I knew it she handed me my paper work and said that someone out side would tell what to do next . In and out GOOD JOB

RAFAEL G. 
Clasificación:
5.0

Great job

MARK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN W. 
Clasificación:
2.0

have someone at the drop off area. took about 34 to 45 min. to drop off trailer. mean time you see works just walking around

SEBASTIAN A. 
Clasificación:
3.0

Entire system down on Sunday 4/18 and we had to go to several locations to obtain the truck we reserved. Staff at this location were very helpful with situation they were handed but very disappointed with the system as our moving arrangements were all affected by this

Lindsay H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

Was friendly and very respectful

William B. 
Clasificación:
3.0

I rented a tow dolly at 10:00 am on 4/15/21. At 11:54 I received a call from Cindy at uhaul stating that I needed to bring the tow dolly back. At 12:05 the equipment was returned and I had to pay a tow truck to haul my car. I also will be needing a refund since I rented the equipment for 6 hours had it for 2 and couldn't use it.

David H. 
Clasificación:
5.0

Nothing. Top-notch service all around!

Chris M. 
Clasificación:
5.0

Very clean. Staff was very professional.

JASON N. 
Clasificación:
5.0

Everything went great.

EUGENE C. 
Clasificación:
5.0

Best customer service that I have ever received from a uhaul location ever.

TIMOTHY C. 
Clasificación:
5.0

Nada

SUSAN D. 
No se han enviado comentarios para esta ubicación.

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