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Daisy L.Customer Reviews for U-Haul Moving & Storage at Peach Street Marketplace
Testimonials From Recent Customers
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The truck smelt absolutely awful, and someone spilt something really sticky under the seat, when I went to check if anything of mine fell under the seat I put my hand in it. Otherwise the truck was fine.
TARA M.Give final receipt to customer. I did not receive one, I thought it would be emailed to me.
Philip E.After I made the reservation at 673$, I went to get the uhual where I was charged 100$ more . That was not nice to do to me ,
Celina T. | Overall ExperienceThe staff was outstanding, and so friendly. We will come back next summer when we need to store our son's college contents.
Amy G. | Overall ExperienceThe place was nice and clean the staff were helpful and there were carts to help load and unload. Positive experience.
Jason K. | Overall ExperienceThe customer service at the erie and New York location was horrendous.
jeremy L.I rent a lot of U-Haul equipment and these people without a doubt are the nicest people. Very friendly and helpfu
Brent E.Honor the reservations
Elizabeth B.Extremely happy with this service all around, it made my move seamless and relatively enjoyable
Molly W.Since we only dropped off outside, don't really have a commentary on the location.
sayali P.My only suggestion, when renting something that requires a hitch online, Uhaul should provide a checklist of items you may require for example ball, converter for electricity so the lights work etc. The gentleman was very helpful, but I would have been prepared with my own parts vs using uhaul parts or having to buy them onsite.
Martha H.Fully explain pre-trip inspection of vehicle and how to document existing damages to truck.
Craig K.Clean and very efficient!
Louis O.Very helpful staff and efficient.
Matthew T.Location very clean and staff very friendly and efficient.
JAMIE W.I was blown away by how friendly everyone was. I had to switch locations because the trailer I reserved wouldn't work with my car. Both locations took great care of me and made sure I was a le to get the trailer and get what I needed done. Amazing customer service.
John W.The guy at the front desk, Clifton, was super helpful, efficient, and working his butt off to get everything done. However, there was only one person there and that made the wait time really long. Typical corporation, only scheduling one person when you really need three or four. But that's on Uhaul as a company for mismanagement and not on the guy working there, who had incredible customer service and helped me out a lot.
Sarah G. | First ImpressionsGreat UHaul location to rent - very friendly staff!
LAWRENCE D.Bruce the manager was very awesome.
Wendy B. | Overall ExperienceSuper nice people at this location!!
Brent E.Excellent service. Clean location.
chanler P.Both attendants were very professional and was able to be returned and paid without leaving my car
Jay D.No improvement necessary, very positive experience!
JAY W.The $0.99 per mile is crazy. I don't understand what this charge is for or why it is so high. You would think maintenance would be covered under the rental contract and the customer pays for the fuel so it makes no sense other than another way to get cash. Also, a recommendation for the actual trucks, get rid of the crappy wood tie down rails in side. A regular ratchet strap hook is a pain to get in behind it. I'd recommend running e-track down the sides, and the. Renting e-track straps to people for moving. Would make things a lot easier.
Tim C.I was greeted as soon as the door opened, he looked up my reservation, did some typing and I had the keys in less than 5 minutes. Another driver listed on the contract dropped the truck off and they did the walk around inspection and they said it was quick and painless. One of the best experiences I've had as a customer anywhere in quite a long time! Quick and so easy. Thanks!
Katilynn A.They tried charging me a Gas fee saying gauge was not at level recorded on pickup. I had photo of pickup and drop off, gauge in EXACT same amount. They did NOT charge $25 once I showed them the photos.
DEBRA S.Bruce, the manager, was most helpful. Some of his staff was new but they did not hesitate to ask for help when they had questions. The facility was immaculate including the storage units.
KEVIN D.Nothing to complain about
GREGORY M.The gentleman who helped me was awesome. Smoothest experience at a UHaul location to date.
Aaron R.Too much disinfectant cleaner (perhaps febreeze) used, the smell was overpowering.
Gregg R.Everything was great!
James S.This worked out perfectly for our cross country move. We had boxed everything and utilized one U-Box. The helpers we hired thru U-haul both loading and unloading were excellent. The Box arrived about a week early....everything was intact! We would definitely use this service again!
GEORGE A.I would definitely use this storage location again and have already recommended it to a few of my friends!
JOSEPH S. | Overall ExperienceThe gentleman operating the business is very knowledgeable and very pleasant to work with
TODD P. | First ImpressionsNothing to improve- great staff and service !
Tracy Z.Very friendly.nice clean location
Timothy F.Nothing. Everything was perfect.
Leroy M.Wish I could remember her name but she was exceptional nice and helpful at Downs drive Erie Pa a Tuesday morning March 8th
Catherine G. | First ImpressionsI had reserved a truck for 2 days online and they told me at the location that it was not available for the 2 days I had reserved for. Horrible customer service, they wouldn't honor my reservation until I agreed that I would only take it for the one day and called the 800 number to get it fixed.
KIMBERLY H.Everything was great.
Gregory A.Bruce was awesome! Super polite, personable, and a great attitude.
Joshua L.The only reason my rating wasn't an excellent is because when I cleaned out my unit well before the bill was next due, I was told there is no refund for u used time. So I paid my bill in good faith every month and didn't receive a good faith refund for unused unit charges.
Brenda S. | Overall ExperienceVery clean and easy move-in. Couldn't have had a better experience.
Katelyn M. | First ImpressionsGreat facility for truck rentals. Had no issues or problems with the staff or the truck. Great experience overall.
JASON B.Clean user friendly facility. Excellent experience.
ALAN G. | Overall ExperienceThe employees went over and above to ensure that the entire rental went smoothly even after I came down with Covid. Overall an excellent experience for me.
Robert T.The facility was always spotless, warm and convenient to get to.
Michael G. | Overall ExperienceClean, no mildew odor.
Kay K. | First ImpressionsThe guys that helped us were so friendly and extremely helpful.
Tammy H. | First ImpressionsTerrible service. Bad communication. Never again.
KERRY M.Staff there is awesome.
Joshua W. | Overall ExperienceThe streets were very wet all day and the tires turned out to be almost bald. We slipped and slid at practically every stop sign and red light, often with a line of traffic behind us. A bit nerve-wracking with a van full of new furniture
RONALD H.When I delivered truck to location as promised, with truck cleaned out, everything just as to be per contract. employee came right out and checked everything over and all was good. I then find out I got charged $14.00 more for something when it was delivered.
Steven R.Was fast and welcoming
tanisha K.Very nice!
JOSEPH S. | First ImpressionsBruce is an outstanding manager and he went out of his way to help us as a family to accomplish our move. Your company has a real asset upon hiring a real professional...
JAMES M.I grade my first experience A+. No comment for improvement. Keep up the great work.
JOHN T.Please let me know when the electrical outlet is scheduled to be placed -thanks !
Amy g. | First ImpressionsUhaul changed my reservation on me three times. Then proceeded to give me a truck which I had to pay extra for.
ASHLEY H.