Customer Reviews for U-Haul Moving & Storage at Peach Street Marketplace

113 comentarios

2255 Downs Dr   Erie, PA 16509
(Across from Aldi and next to Cracker Barrel)

(814) 866-5053

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(814) 866-5053

2255 Downs Dr
Erie, PA 16509
(Across from Aldi and next to Cracker Barrel)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

The only reason my rating wasn't an excellent is because when I cleaned out my unit well before the bill was next due, I was told there is no refund for u used time. So I paid my bill in good faith every month and didn't receive a good faith refund for unused unit charges.

Brenda S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

Very clean and easy move-in. Couldn't have had a better experience.

Katelyn M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Great facility for truck rentals. Had no issues or problems with the staff or the truck. Great experience overall.

JASON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy D.  |  Overall Experience 
Clasificación:
5.0

Clean user friendly facility. Excellent experience.

ALAN G.  |  Overall Experience 
Clasificación:
5.0

The employees went over and above to ensure that the entire rental went smoothly even after I came down with Covid. Overall an excellent experience for me.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MENAHEM T. 
Clasificación:
5.0

The facility was always spotless, warm and convenient to get to.

Michael G.  |  Overall Experience 
Clasificación:
5.0

Clean, no mildew odor.

Kay K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carly T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
5.0

The guys that helped us were so friendly and extremely helpful.

Tammy H.  |  First Impressions 
Clasificación:
1.0

Terrible service. Bad communication. Never again.

KERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

corey w.  |  First Impressions 
Clasificación:
5.0

Staff there is awesome.

Joshua W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARDWILLIAM L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARDWILLIAM L.  |  First Impressions 
Clasificación:
5.0

The streets were very wet all day and the tires turned out to be almost bald. We slipped and slid at practically every stop sign and red light, often with a line of traffic behind us. A bit nerve-wracking with a van full of new furniture

RONALD H. 
Clasificación:
3.0

When I delivered truck to location as promised, with truck cleaned out, everything just as to be per contract. employee came right out and checked everything over and all was good. I then find out I got charged $14.00 more for something when it was delivered.

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas H. 
Clasificación:
5.0

Was fast and welcoming

tanisha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON H. 
Clasificación:
5.0

Very nice!

JOSEPH S.  |  First Impressions 
Clasificación:
5.0

Bruce is an outstanding manager and he went out of his way to help us as a family to accomplish our move. Your company has a real asset upon hiring a real professional...

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

nick w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria P.  |  First Impressions 
Clasificación:
5.0

I grade my first experience A+. No comment for improvement. Keep up the great work.

JOHN T. 
Clasificación:
5.0

Please let me know when the electrical outlet is scheduled to be placed -thanks !

Amy g.  |  First Impressions 
Clasificación:
1.0

Uhaul changed my reservation on me three times. Then proceeded to give me a truck which I had to pay extra for.

ASHLEY H. 
Clasificación:
5.0

Went very smooth.

TAB M. 
Clasificación:
5.0

Service was excellent. Got my rental the day i called and was in and out very fast. Thanks alot for the great service.

FREDERICK J. 
Clasificación:
5.0

Customer service is excellent!! Thanks

JON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Workers were extremely helpful one of them even help with unloading a heavy dresser.

John H. 
Clasificación:
5.0

Everything went well and the rates were reasonable.

Christopher K. 
Clasificación:
5.0

A top notch operation - ease of transactions made the burden of moving a little lighter.

John R. 
Clasificación:
5.0

Staff were very courteous and helpful.

FRANK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellsworth T. 
Clasificación:
5.0

You are already the best Bruce at downs dr

FRANCISCO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty H. 
Clasificación:
5.0

Everyone at the store were nice and friendly. Whole experience was quick and easy

Philip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
5.0

Customer service was great.

Phillip M. 
Clasificación:
5.0

I never received my receipt

Nicholas M. 
Clasificación:
5.0

Easy to return! Excellent signs posting where to return equipment with lots of room to turn into U-Haul location. They have a complete cleaning station set up, where you pull up and park. Attendant was friendly, knowledgeable and easy to work with after our long trip driving from Florida. If I lived in Erie, PA I would definitely use this company!

Sandra S. 
Clasificación:
5.0

Good service

JESSICA S. 
Clasificación:
5.0

All associates were great and very friendly

Dan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernest G. 
Clasificación:
5.0

I had to drive out of state to get this uhaul and it was required I take it back to that location, when in the past I was able to return it to a location closer to me. So they got about an extra $50 from me because I HAD to take it back to that location and it's $0.99 on the mile. (Or so the woman on the phone said.) I would not recommend getting any from this location unless you live nearby it.

Constance H. 
Clasificación:
5.0

Google map did not take us to the correct location. The storage facility needs a sign before you get there on the road indicating where they are located.

JULIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
5.0

Every one was very helping, I was impressive experience.

JAVED I. 
Clasificación:
5.0

The only issue was that we were not allowed to unpack our vehicle past 10 pm.

Timothy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRADLEY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen K. 
Clasificación:
5.0

One of the best Uhaul locations I have used. Hopefully they can get some more Auto Transports to rent.

Paul O. 
Clasificación:
3.0

Still very unhappy with U-Haul keeping over $100 of my money,

FLOYD M. 
Clasificación:
2.0

At checkout I was told I could add a driver online. I could not which caused me to be on hold for 2 hours to add someone. This delayed my move while we were trying to leave. I also did not get a promised $50 refund even though I specifically asked. It was not on my statement and the rental fee did not reflect what I was told over the phone. I did not get the size truck I ordered (at least I got a truck) which is a consistent issue with uhaul.

Rozlyn C. 
Clasificación:
5.0

very accommodating and friendly

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne Z. 
Clasificación:
5.0

Nothing. Staff was excellent.

Robert D. 
Clasificación:
5.0

Outstanding service and the truck ran well and was clean...

Daniel M. 
Clasificación:
5.0

I can't think of anything. The value was excellent - the van worked well for our purposes. It was easy to check out and check in. I would rent from this U-Haul location again if and when I need a van.

Thomas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzanne A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
5.0

Great customer service.

GROVER W. 
Clasificación:
1.0

Never ever will do business with this uhaul place again. And I would never ever recommend it to anyone and ppl I know will know how horrible they were to deal with especially Bruce. Never ever again.

Brenda P. 
Clasificación:
5.0

very easy to return the uhaul truck. you just pull up and someone comes out and processes your return. very easy

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
5.0

Uhaul made it simple to drop off.

SCOTT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASEY L. 
Clasificación:
5.0

Friendly.

Christian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

The trlr I had was good and clean inside. Trlr brakes didn't work on my 3500HD, I tried various ways to get the brakes to work, I was too far away to turn back. Time is(was) of the essence. But they didn't activate using the Trlr brake control. I pull 40ft gooseneck flatbed, I learned how to get the brakes to work. I couldn't get this Trlr to work. I had used another uhaul trlr 2 yrs ago and the trlr brakes worked well. Luckily the trip was an hour to and an hour back...my truck has Jake brakes which compensated for the Trlr brakes. One marker light was inoperable on passenger side rear (red) light. I didn't use trlr for night driving. Beyond that, the Trlr did its job well, could have been a fluke in many trlrs out there. Idk if the brakes worked for a car that pulled it or not, not having the trlr brake equipment in their vehicle to set. Thank you for your equipment and letting me use it for two days.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

Salesman was excellent and friendly.

Harold Thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve R. 
Clasificación:
5.0

Fuel measurement is pretty arbitrary. Said 1/4 tank but was less. Hassle on the other end when I dropped off. Should pick up and return full like rental cars.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ajay G. 
Clasificación:
5.0

My rental and service were both flawless. Bobbi and manager Bruce were both professional and expedient in every regard. I will definitely choose this location for my rental needs in the future.

Robert M. 
Clasificación:
5.0

This site is clean, well organized and customer friendly. The staff is courteous and friendly. There is ample room to turn in. I was met outside when I returned a trailer.

Gary R. 
Clasificación:
5.0

Bruce at the Pick Up location in Erie was a great guy. Personable and helpful. He made the whole experience so very pleasant.

Brandon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn H. 
Clasificación:
1.0

Service was horrible. The attending rep told my father to attach the tow by himself and that he has 20 minutes to do so or else he wouldn't have a tow. If you have never hitched a uhaul before, it is not simple at first glance because the tow used a hydraulic hitch system. The rep continued to say that it was not his fault.

Tam V. 
Clasificación:
5.0

Nothing, service was incredible. Very pleased and happy. Worked with Penske in the past and now this new location is much better and employees were very helpful!

mICHAEL C. 
Clasificación:
5.0

It was a great experience. The representative, Marquell, was super helpful, friendly, and professional. Ju.

Evita S. 
Clasificación:
5.0

Very nice experience. Professional friendly staff. Thank you for helping our moving day go smoothly!

eric K. 
Clasificación:
5.0

Although this 'revised' pickup was great, I have to say U-Haul's online reservation system is really bad. It's tough to navigate and hard to tell if I even finished reserving the truck. So I confirmed it right after making the reservation just to be sure and got a confirmation of exactly what I requested. Two days before my pickup (which was schedule for OUT OF TOWN - 150 miles from my home) I called the original pickup location that was confirmed via email to me, just to be sure they knew I was coming. They said that, although they could see my reservation, they would not have a truck for me and sorry. ??? So when I was like, huh?? she said, yes that happens with 1-way rentals. Sometimes people just take the trucks and they aren't there for the reservations. What would have happened had I drove all that way and not called ahead?? Just "sorry"??? She luckily was able to reserve a different truck for me 10 miles from her location for the same day. But that was really a terrible way to handle my business on U-Haul's part.

Deborah J. 
Clasificación:
5.0

The manager was exceptionally helpful and flexible. We explained our needs and he was able to help us address our concerns immediately. I mention this because we absolutely needed to get out of the previous Uhaul location. They were nothing if not consistent at poor customer relations. Coming to a facility that functioned well, was well managed, and practiced responding to a customer's concerns is an oasis in a desert! Bravo to a great team at a terrific location!!!

Danielle J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
3.0

When older people are renting you need to be more clear patient and understanding. Even so the gentleman I dealt with was very nice.

WILLIAMH H. 
Clasificación:
5.0

What a great location! The people were inviting and personable and helpful to complete the moving journey.

GREG P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jermaine W. 
No se han enviado comentarios para esta ubicación.

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