Comentarios del cliente para U-Haul Moving & Storage at Parsons Ave
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Testimonios de recientes clientes de U-Haul Moving & Storage at Parsons Ave
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Jemar B. en
N/A
Rebecca J. en
Dont be dicks ðŸ’
Austin B. en
The mobile return process shows to look for a orange key drop box. The slot in a garage door is not clearly marked to drop keys in.
Kaneadsha J. en
The gentleman that checked my uhaul in was very rude and i will never patronize this location again
Thomas A. en
Very friendly and professional staff. Keep up the good work.
suzanne P. en
Timothy was amazing and I really appreciated his kindness. He actually got the mileage taken care of quick and the phone center customer service tool over an hour and it still wasn't right.
meghan K. en
The guys who helped me out were incredibly nice and professional. The location manager was so helpful to me! Will always come back to this team.
Mark K. en
Great service!
Julian S. en
I think discounts should be offered to repeat customers.
Beth L. en
Very slow check out/ pick up process
Thomas W. en
Timothy provided excellent Customer Service. Great Job Tim
Andrew C. en
Despite awesome truck and great service I had a major problem that I’m very unhappy about. My personal car was parked at the facility and struck by another renter with their rental truck while I was away. Manager apologized and gave me Repwest Insurance 1 800 phone number to make a claim. Despite heavy damage... no police report, no information to contact the other party... had to push him to get a claim number because he said he reported it already. Spent almost an hour on hold with Rewest, nobody ever answered! Put in a claim with my insurance USAA. Wow, crazy bad customer treatment, really pissed.
rhonda M. en
Pete Barnes is wonderful. Have been getting a truck this time for about 10 years to pick up food boxes for the needy. He always has the truck ready and warmed up to go in the morning. Great!
Richard A. en
Pete runs an outstanding business and I have been a return customer for many many years! I always appreciate his great service!
Robert H. en
Make some bigger and clearer signs for where the after hours key drop box is. It took me about 10 mins to find it. Partly my fault I’m sure because I was so tired from moving all day. I’m sure there is some good camera footage of me wandering around the building and trying to stuff the keys through the keys through the tiny slit of the sliding doors. Other than that everything was great.
linda M. en
Long wait to pick-up as location seemed very short staffed. The drop off on Thanksgiving Day was a breeze and the guy helping me was friendly and efficient.
Daniel T. en
Truck was clean enough, but not super clean. Did mobile pickup and it was very slow to verify my identity
Brendan M. en
Incredibly helpful and kind. Really appreciated it when I was as stressed and behind as I was.
kelsey K. en
not the friendliest evening staff. long wait time to drop off / inspect the u-haul. Morning staff was good.
John S. en
The staff was awesome!! Very friendly and knowledgeable staff. They were ready when we were and very helpful. Great job folks!
Tina M. en
Better rates when you need to extend your time by a couple of hours it cost more for 2 more hours then it did the 8 hours
JILL J. en
The older black guy whose always there is absolutely the BEST!!
Maxwell A. en
Would not recommend Uhaul to anyone.
Lucy S. en
I really like the people that helped me they had good additudes they made me smile thank you Lucy stewart
Karen S. en
Better signs on the road telling customers where to park and enter/exit in personal cars would be helpful.
Dawn A. en
Timothy Mills, who helped me, made checking the equipment in and out hassle free and fast. I also had an easy, fast transaction with the owner of this location when we moved a year ago.
Kathy O. en
Great Customer service
Debra R. en
great atmosphere very helpful very friendly and clean
Bobbi M. en
I was charged additional miles I know I did not drive. I felt very ripped off although the guy helping me was quite nice the other staff member was extremely rude about my concern. I won’t use this location again that’s the second time I used it and the last.
Kathy O. en
Great Customer service
Lucy S. en
The person who helped me was quick and friendly thank you lucy
Glenn S. en
I had to walk thru an alley to get to truck and the back hatch was frozen shut
Kathy O. en
They are best
Wayne P. en
They're the best uhaul in the city by far!
Kenneth B. en
Great customer service from a very professional team!
Toni O. en
Excellent service!
Steven P. en
The gentleman behind the counter was friendly and took care of me , had me on the road very fast . The check in was just as fast . Thanks
Ricki R. en
Everybody is laid back and nice at this location. Always easy to grab a truck or can for picking up furniture and other large items.
paulo B. en
My experience here was good! Only complaint is that the entrance to U-Haul from the main road (Parsons Ave) is very small and difficult to turn into.
Landon L. en
Unclear description given to me about the 24/7 Drop-Off location and where to park after the job was finished. I had to call customer service because another customer parked their truck incorrectly in the Drop-Off location. Eventually figured things out and the vehicle was in great condition and proved to be a solution for transporting some items from storage to our home. Overall, I would recommend uHaul to anyone looking transport or move belongings.
Malcolm C. en
The owner and staff couldn't be better, but the truck I rented has seen better days. Driver's seat must have endured more than a few 300-lb renters; replacement cover on it (to mask torn/worn upholstery kept coming off. Light behind the shift indicator (P-R-N-D etc.) did not work, so at night it was difficult to tell what gear it was in. I ignored the pretzel stick under the passenger seat. Pointed these things out to the owner; he said U-Haul is phasing out this type of truck. None too soon. To reiterate: this is not a reflection on the owner or this location. Please get him better equipment. This is my go-to truck rental place.
Lucy S. en
Nothing everyone was very friendly and helpful
Dickye Jennifer M. en
Mr. Peter was also FANTASTIC! I’m new to the area and he was professional and friendly! Great staff and service!!!
samantha N. en
He was at the front desk, and when I got there he said be right back. Left for 15 minutes and was doing something to a car that was NOT a Uhaul truck. We walked out asking him if he could assist us and was rude and said when he was done. I ended up getting my truck at 5:12 when I got there early at 4:50 to leave by 5:00. I didn't get to leave until 5:20 because of having to take all new pictures since the ones on the phone for the truck were not recent.
Raymond B. en
Service was good at this facility, but U-haul as a company does not treat customers well.
ROBERT V. en
Had a great experience. Fast service. Plenty of vehicles available.
chris S. en
The amount of fees and charges after returning the van, while covered when I picked up the van, were egregiously expensive. The advertised price was $20 plus gas and mileage. My reservation was $48. My final total was more than $80.
Kelly w. en
Really helpful
Jami P. en
They were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.
PRISCILLA R. en
Customer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.
kimberly s. en
All of the employees were very friendly and helpful.
GARREN D. en
Fantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend
dean p. en
The U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!
catrina j. en
They was really helpful and nice
Jacquelyn G. en
Facility was great but had to jump truck twice
Timothy S. en
its prefect to keep my stuff things unitl i get my own apartmetn
DANA R. en
Recommend extended hrs at least to 10pm
robbie r. en
Mice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag