Comentarios del cliente para U-Haul Moving & Storage at Parsons Ave

Friendly professional staff

I waited for longer than would be necessary to return equipment during normal business hours. I had to break up employees talking to each other then wait another ten minutes to close out.

No change

The staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.

When i called Uhaul tim answered the phone in an extremely sarcastic tone the uhaul phone greetings. I had explained to tim my needs and he told me that the store closes in 30 minutes. Make sure im on time. I show up with 20 minutes to go and tim is at the desk. I told him i just got off the phone with him and needed the truck we spoke about hes rolling his eyes flopping himself around looking mad and disgusted rented my truck handed my key to me. He seemed so aggravated with me. He told me where to find my truck. I asked how do i know which one is mine. He exhaled hard and said the number on the key. I asked could he show me? He was gone in the garage. I get my truck and get home to get started theres no dolly nothing. I know everything is an additional charge. But i assumed since it wasnt offered it came with it as it had before. I had to wait until the next day to get started because i needed the dolly. I needed a storage unit too. But was unaware of. The specials that would have been way cheaper than what i had gotten from a competitor. The manager at the uhaul was very kind and let us borrow a dolly since we already had a truck. She was disappointed in my treatment and picked up where tim fell off. I was going through an extreme amount of stress. The city came to inspect my home and gave me only 24 hours to vacate because of the conditions my landlord had things. I get all my things out in barely enough time. I go back to uhaul just at 5. Theres tim checking in trucks. I sat for over 30 minutes blocking parsons avenue because tim said i have to wait for him to get done or drive around. Im halfway in the lot with a 15ft truck. After the traffic honking and yelling at me tim finally let me drive in the lot. I had asked him do i have to check my truck in being that he was here. Because he didnt tell me how to use the site and i locked it up trying the possibilities. He said he could do it but he was charging me. Which he did. The city will be moving me out of my storage unit into a new home and i definitely won't be going back to tim. My life was savagely ripped apart. A small bit of kindness would have helped alot that day. But tim wanted to be terrible. Thanks to main street uhaul in Whitehall i believe. ???. You made life better

I’ve used this location twice this year and everyone is very nice and helpful

Once again, this location has poor connection to u-haul servers, extensive waiting for the computer to access. This was an issue last year, and sadly, the manager/owner has not upgraded

Was great fast in and out

The truck was at half a tank and I was force to fill it or be charged extra The driver door had a huge dent in it

Not sure work good for me

Not sure why I was charged a f$21.50 ee for returning my truck after hours prior to my drop off date? I was early and there was no one there to check me in.

No complaints

I made the initial request by phone and followed up the day before pick with a confirmation. All went as planned. Very efficient.

Very friendly & welcome you soon as walk in. Used these guys before A-1 service. But last time rented trailer 800 # sent us to Hamilton Rd & Refugee location I will never ever use them again rude, nobody has it together at all. That's why this time I used Parson Ave. This only one I will deal with just like I did this time even if I have to get something smaller or bigger. I will go no NO WHERE ELSE BUT Parsons highly recommend

Maybe dont smoke around customers

Easy and efficient!

Unless a 15' box truck gets much worse mileage than I would expect, I cannot believe that the tank was actually full when I left the parking lot.

Staff were quick and sociable.

Fill tires on truck.

N/A

Dont be dicks ??

The mobile return process shows to look for a orange key drop box. The slot in a garage door is not clearly marked to drop keys in.

The gentleman that checked my uhaul in was very rude and i will never patronize this location again

Very friendly and professional staff. Keep up the good work.

Timothy was amazing and I really appreciated his kindness. He actually got the mileage taken care of quick and the phone center customer service tool over an hour and it still wasn't right.

The guys who helped me out were incredibly nice and professional. The location manager was so helpful to me! Will always come back to this team.

Great service!

I think discounts should be offered to repeat customers.

Very slow check out/ pick up process

Timothy provided excellent Customer Service. Great Job Tim

Despite awesome truck and great service I had a major problem that I’m very unhappy about. My personal car was parked at the facility and struck by another renter with their rental truck while I was away. Manager apologized and gave me Repwest Insurance 1 800 phone number to make a claim. Despite heavy damage... no police report, no information to contact the other party... had to push him to get a claim number because he said he reported it already. Spent almost an hour on hold with Rewest, nobody ever answered! Put in a claim with my insurance USAA. Wow, crazy bad customer treatment, really pissed.

Pete Barnes is wonderful. Have been getting a truck this time for about 10 years to pick up food boxes for the needy. He always has the truck ready and warmed up to go in the morning. Great!

Pete runs an outstanding business and I have been a return customer for many many years! I always appreciate his great service!

Make some bigger and clearer signs for where the after hours key drop box is. It took me about 10 mins to find it. Partly my fault I’m sure because I was so tired from moving all day. I’m sure there is some good camera footage of me wandering around the building and trying to stuff the keys through the keys through the tiny slit of the sliding doors. Other than that everything was great.

Long wait to pick-up as location seemed very short staffed. The drop off on Thanksgiving Day was a breeze and the guy helping me was friendly and efficient.

Truck was clean enough, but not super clean. Did mobile pickup and it was very slow to verify my identity

Incredibly helpful and kind. Really appreciated it when I was as stressed and behind as I was.

not the friendliest evening staff. long wait time to drop off / inspect the u-haul. Morning staff was good.

The staff was awesome!! Very friendly and knowledgeable staff. They were ready when we were and very helpful. Great job folks!

Better rates when you need to extend your time by a couple of hours it cost more for 2 more hours then it did the 8 hours

Really helpful

They were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.

Customer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.

All of the employees were very friendly and helpful.

Fantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend

The U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!

They was really helpful and nice

Facility was great but had to jump truck twice

its prefect to keep my stuff things unitl i get my own apartmetn

Recommend extended hrs at least to 10pm

Mice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag