The problem we encountered has nothing to do with the facility. The problem is with uhauls corporate process of overbooking storage units and allowing others to snipe the unit I reserved 3.5 weeks prior to check in. It's disgusting corporate greed and unethical and corporate has been made aware of this awful practice by the managers but you still do it. And the unit level people have to apologize and fix your mess.Juanita B. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Park St
U-Haul Truck Share 24/7© Location
Saint Petersburg, FL 33709
(S Of 54th Av)
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.GEORGIA W. | First Impressions
El cliente no dejó un comentario.Anthony R. | Overall Experience
El cliente no dejó un comentario.alec m. | First Impressions
its very good place to store your stuff i never had any problemscharles b. | First Impressions
El cliente no dejó un comentario.ray L. | Overall Experience
Peggy was very friendly and nice.Sandra M. | First Impressions
El cliente no dejó un comentario.michael k. | First Impressions
I had to waste hours because there was no lock in the unit and no staff on site a 3pm.Grace H. | First Impressions
El cliente no dejó un comentario.Dee B. | First Impressions
El cliente no dejó un comentario.Donna B. | First Impressions
El cliente no dejó un comentario.kevin g. | Overall Experience
El cliente no dejó un comentario.Karen M. | First Impressions
El cliente no dejó un comentario.nathanael t. | First Impressions
no complaints grat service great staff carts to help load and unload excellent.MICHAEL T. | First Impressions
El cliente no dejó un comentario.bobbi a. | Overall Experience
El cliente no dejó un comentario.KARL K. | Overall Experience
Great follow-up!Martha B. | First Impressions
All of my things are damaged since there is no room! There was water all over everything in my unit, there was even a dead bird in the unit. Horrible experienceSean b. | Overall Experience
El cliente no dejó un comentario.Rachel W. | Online Move In
El cliente no dejó un comentario.steve s. | Overall Experience
El cliente no dejó un comentario.Brian G. | First Impressions
Its a very clean facility in park street st petersburg I feel safe to go there even in late hours. I saw them fixing the roof which is very nice one time one of my plastic container get wet and it stained my bedsheet it was a minimal problem i will still go back if i need it again highly recommendedsonia a. | Overall Experience
Excellent service and never any issues with the staff or the facility! ¡Gracias!eileen l. | Overall Experience
Our unit had a leak in it. If we didn't need to get an item out of the unit we would not have known about the leak. 8 of our boxes were wet, all items were taken away and dried and reboxed. We were given replacement boxes and our unit was moved to 2 smaller units (10X10 to 2- 8X5)dennis m. | First Impressions
I called Wednesday and made reservation. I said I would be in Thursday or Friday. Friday the office was closed at 2pm when I arrived. I called the number posted and was told if I wanted to get into the unit I would have to drive to the office on 66th Street. When I arrived a young man that checked me in was belligerent and rude. I had to go to my car for information and he took another customer while I did! 3 minutes I was gone! Rude and he got smart mouthed after I said something! When I went back to the facility I couldn't find the unit because he hadn't given me a map! And the units are not marked on the doors! I called his office. No answer of course! My experience this time was appalling and not pleasant. The service at Park Street facility has suffered since 2015!macheal c. | First Impressions
El cliente no dejó un comentario.Kimberly B. | Overall Experience
Good to go.John S. | First Impressions
El cliente no dejó un comentario.Eric V. | Overall Experience
El cliente no dejó un comentario.chris k. | First Impressions
El cliente no dejó un comentario.ryan h. | Overall Experience
El cliente no dejó un comentario.jessie l. | Overall Experience
El cliente no dejó un comentario.LOIS C. | First Impressions
El cliente no dejó un comentario.henry s. | Overall Experience
El cliente no dejó un comentario.GREGORY G. | Overall Experience
El cliente no dejó un comentario.jan t. | First Impressions
El cliente no dejó un comentario.Sean b. | First Impressions
The process for getting a storage unit is very easy. I was in and out in 5minutes. There is however an issue with the gate card not working for new people but they were very accommodating.jessie l. | First Impressions
the lady at the park street address is quite courteous and very helpful I hope to see her again when i have issues to resolve i anticipate doing business with this woman for quite some time. I only wish i could remember her name she deserves all the credit. I do know she is currently walking with a cane.NATHAN B. | First Impressions
Upon moving into your storage unit it took me about an hour to open my unit door because the handle was stuck and jammed but overall the hours are good your staff was friendly and I'm grateful for the opportunity to do business with you thank youJessie R. | First Impressions
El cliente no dejó un comentario.VANCE P. | Overall Experience
El cliente no dejó un comentario.lisa a. | Overall Experience
Great experience, if I needed storage I would use uhaul again. ¡Gracias!Lynette S. | Overall Experience
My unit #570 should be checked for leaks. Several boxes were damp and one that contained a lamp shade was moldy and the lamp shade in it had to be disposed of. Haven't opened everything so hope that's the only problem. The people in the office, especially Peggy Sue, and on site were so nice, very friendly.and helpful. Would use this facility again.Barbara M. | Overall Experience
Peggy and the staff at the other Uhaul on 66th were great!!Ann K. | Overall Experience
Sometimes I had to side my entry card 3 or 4 times to get in or out.VERNON K. | Overall Experience
Thank you 😊.Hector S. | Overall Experience
Accommodated my need after another Uhaul provider at Tropicana field rented out the unit I had reserved. As in life all things happen for a reason this turned out well. I was unaware that my original reservation didn't assure the unit. Rented at Park Uhaul and am extremely grateful for their warm welcomedonna w. | First Impressions
El cliente no dejó un comentario.Lynette S. | First Impressions
El cliente no dejó un comentario.andrew r. | Overall Experience
Staff were very helpful and knowledgeable, and nice.Antoinette N. | Overall Experience
Peggy was very helpful, went out of her way to help usRICHARD M. | First Impressions
El cliente no dejó un comentario.doreen f. | Overall Experience
El cliente no dejó un comentario.brandice m. | Overall Experience
the man that helped me more than once now has has been very kind and helpfulsaundra h. | First Impressions
El cliente no dejó un comentario.Barbara M. | First Impressions
El cliente no dejó un comentario.Theresa W. | Overall Experience
El cliente no dejó un comentario.JOHN R. | Overall Experience
El cliente no dejó un comentario.JENNIFER K. | First Impressions
The site was supposed to be open, it was not and there was no key left for the vehicle. Had to call the 800# and wait for someone to drop off a key.Tasha A.
El cliente no dejó un comentario.Mary L. | First Impressions
Staff very helpful and knowledgeable and I appreciate Allen , explaining everything to me over the phone before I arrived to the facility. I would certainly recommend this location. GraciasTeresa H. | First Impressions
Very friendly, courteous, and helped make the right choices for my storage needs.Carol B. | First Impressions
El cliente no dejó un comentario.MICHAEL C.
Clean facility. Nice clerk.abott edm s. | First Impressions
I was NEVER told that I needed to go to 66th Street to sign in. However, the costumer services help at the UHaul on 66street was excellent. Very professional knowledge and caring. Thank you all.gail l. | First Impressions
Park Street U Haul and 66th Street in St Petersburg are the two facilities we use. They are always professional, quick and very efficient.john L. | First Impressions
The back of the van just needed a vacuum so I think being charged 25.00 for cleaning is a bit much. Other that good experience.Allen C.
None noted.RONALD Y.
El cliente no dejó un comentario.kate S.
you are sorely lacking in computer upgrades. Took forever, couldnot find me in system. I have only used U Haul my entire life...never againKIMBERLEY B.
No improvement neededRICHARD W.
El cliente no dejó un comentario.william J.
The interior windshield was so dirty had to clean to see. And the truck did not track straight. Ok for local but would not want to drive a long distance.Anthony C.
El cliente no dejó un comentario.barry R.
Peggy and team are most helpful and friendly. I hope she gets back to the cooler NORTH soon.john D.
Very convenient location, great customer service and the cargo van we rented was almost brand new. Excellent experience! ¡Gracias!Paul J.
El cliente no dejó un comentario.Patricia G.
El cliente no dejó un comentario.Byron J.
El cliente no dejó un comentario.KIRIT S.
El cliente no dejó un comentario.andrea B.
Only issue was entry into facilty was difficult due to construction taking place on the main road. Personnel were excellent! Great experience!Randy H.
El cliente no dejó un comentario.Victor S.
Every staff was just fine and very coutiousrichard C.
El cliente no dejó un comentario.Julie F.
I like to thing that I am pretty tech savvy; but, I am having such a hard time with both online services and phone app. I am unable to update and correct my account information. I would love to spend some time with someone who knows how to use your system to get me in the game. It is the second half of 2018 after all; the software shouldn't be so jacked up. Otherwise, working with the staff and facilities old school style has been wonderful.Stephen C.
El cliente no dejó un comentario.Sandra A.
Have cleared instructions on how to turn on the dashboard lights so you can see the speedometer if you're doing..... "night moves". ??carolyn H.
excellent counter service.don C.
CUSTOMER SERVICE WAS GREATJOHN P.
Very friendly excellent service!VENSETA A.
El cliente no dejó un comentario.James F.
Everything was great - my connection for the lights on the cargo trailer were not working. This U Haul location suggested a U Haul location close to my house that could check it. I went, they changed the fuse, and did not charge me!!Laurie J.
Peggy and David were great in getting us the UHaul we needed. Great truck and a pleasure to drive. Thank you so much for all the help and the good laughs we had.SANDY B.
Our check in guy , David was very professional and helpful. He got us checked in and on our way. We would recommend highly to and one wishing to rent. Very positive experience. Thanks.Bobbi C.
I rented storage space and a truck to move things into the storage space. Dave got me in and out in a very professional manner. He obviously knows his business and how to walk you through everything you need to know and do. Great experience. Iwould recommend my friends to go see Dave.steve C.
Every thing was ready and when we returned, they where out there doing there part before we finished sweeping !Joanne H.
Great customer service! Will definitely return in the future and recommend this location to friends and family!Nichole A.
Superb assistance and serviceROBERT R.
We ended up renting a storage unit there as well. Sry friendly and helpful staff.Tia J.
El cliente no dejó un comentario.STANLEY K.
El cliente no dejó un comentario.susan A.
Very friendly staffTodd M.
The customer service for equipment return and storage at this location is fantastic. Everyone is quite helpful and there with a cold water so you can cool off and hydrate after some labor.Alex F.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.navin H.
The gentleman who was working on the day I was there at the Park St location is the kind of person I'd want to have as a man representing my company and dealing with my customers, U-Haul should be made aware of his professional service and being on point when it comes to his courtesy and knowledge of his job in general, well done Park St. employee, My name is Kenneth Thomas and I'm a happy customerkenneth T.
Management has been helpful and easy to work with. I have used them several times and Dave & his crew are excellent.james P.
Dennis is always so helpful, and has excellent job knowledge. I never have any issues or problems.Kandy B.
El cliente no dejó un comentario.phil C.
The truck I was given had mechanical issues. Many service lights were on. The power steering was grinding and squeezing like crazy. The suspension was shot (I've rented many u-hauls before but never with such a harsh, rough ride. Every little bump would shake the truck and cargo like crazy) and I was constantly getting loud dinging warnings about radiator and engine. I was worried at any moment I would break down but luckily I wasn't going far. Still this wasn't my biggest issue. When I returned the truck I encountered the nastiest employee I've ever encountered at a place of business. When the truck was picked up I was told to return it by 7pm as we scheduled a 10 hour rental. I rushed so I could get back and time and ended up pulling in at 6:50. I got out and started heading to the office and when I got to the gate it started closing right as I was next to it and almost slammed into be. I figured maybe the guy just didn't see me but when I entered the office I was immediately greeted with hostility. I smiled and asked if there was anywhere in particular I should park the truck and he snapped â€œyeah your not supposed to be here, your supposed to bring it back at 8:30 tomorrow.â€ Shocked by his tone I stepped back and simply said ok. He ignored be for a few minutes then snapped again â€œI'll be out in a minute, I'm closed.â€ Not sure why he was so angry I debated just leaving but I was concerned he would add unwarranted charges out of spite. After several minutes he walked outside then right past me without saying a word. I started following him but when we got to the gate he went through and slammed it behind him practically in my face. And this point I just stood there as I figured that meant he didn't wasn't me to follow him. A few minutes latter he snapped again something about keys. His tone was so insulting that at this point I had it. I snapped back that he had just slammed the gate in my face and that I was sorry for causing him to do his job. I then asked if he could just charge my credit card so I could just leave and not continue to be insulted. He said he needed to check it in first. The rude behavior continued until he finally handed me a receipt. I understand he wanted to close up but if a business is open until 7 it's open until 7 and if you don't want trucks returned this late don't tell people to be back by 7. Still none of this warranted his nasty tone and aggressive behavior. I would never rent from this location again and probably would avoid U-Haul all together in the future. I have never been treated so badly at a place of business.richard L.
This facility is very nice and I've always had good customer service, but smoking is allowed inside the office, and I find it difficult to breathe, particularly when the smoke is heavy. I don't know if they are smoking "at" the exit door, which does nothing to keep the smoke outside, but I can tell you, it is not restricted to the outdoors. It was so bad on a previous visit that I vowed not to go back, but they are so close to my house.Kandy B.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Michael J.
Continue to be nice to your customers! Thank you for being there when I needed you!VENSETA A.
El cliente no dejó un comentario.Barbara P.
Customer service was very goodlinda J.
El cliente no dejó un comentario.Megan F.
El cliente no dejó un comentario.Megan F.
Peggy is/will be the reason I continue to do business with U-Haul. Incredibly clean property, informative personnel, very pleasant and helpful person. Made my opinion change after embarrassment at golden ring location. Peggy went beyond call of duty and sincerely enjoyed doing so.richard D.
The lady who handled my paperwork was very friendly and helpful.Peter B.
El cliente no dejó un comentario.ZACHARY L.
El cliente no dejó un comentario.LAURENCE B.
El cliente no dejó un comentario.Leah K.
Because of computer problems my checkout was lengthy. The mgr. Finally came and completed the checkout process.. The van had a tire pressure sensor alert on the whole time. Uhaul said they were aware of the problem but it didn't make me feel any more comfortable while driving.steven M.
Everything went fine.WILL H.
Very nice people very friendly and very helpful!!!jacob M.
El cliente no dejó un comentario.Beverly T.
El cliente no dejó un comentario.jessica W.
The management Team sets by example and always displays a positive attitude/ professional mannerism. The staff team is always courtesy, knowledgeable,and helpful. This location is very clean, secure, stocked well, and the storage units are well kept. It is our pleasure to have a storage unit for many years at this location. We really appreciate and are thankful for the excellent service from the manager and staff team. GraciasGARY W.
El cliente no dejó un comentario.Jane V.
El cliente no dejó un comentario.Alain H.
El cliente no dejó un comentario.MITCHELL E.
El cliente no dejó un comentario.Perry C.
El cliente no dejó un comentario.Michael L.
I went the 3800 block of 66 st location first, the lady told me my reservation was til 3:00 pm, I did not recall that but never the less refused to help me. I called the 1 800 number and the St Petersburg manager help me and sent me to Park st location very satisfied.CARL B.
Great Service, this place has it together :)Hassan S.
very friendly peopleFrederick D.
I can't think of anything to make it any easier. They seem to have it down to a science. They're all very personable as well. It's nice to be able to have some smiles while doing business. I love this location.Judith R.
El cliente no dejó un comentario.kenneth J.
El cliente no dejó un comentario.Yvon P.
El cliente no dejó un comentario.Mike W.
After a disasterous trip to the Tropicana location, Peggy and Donna took amazing care of us!kristan B.
Everything went smoothly and efficiently.BRENDA P.
GREAT Experience and EXTREMELY Helpful. Very clean, and Very professional. The management team is the BEST.KEN B.
El cliente no dejó un comentario.Mike W.
El cliente no dejó un comentario.Cathi S.
Excellent all of the way around!!!! I have used their storage facility for over two years and they were excellent. I would highly recommend this location and it's personnel.allen A.
I can only comment on the pick up location & truck as my mover dropped the truck in Brandon last night.judith R.
El cliente no dejó un comentario.john K.
Customer service was great!MIKE N.
El cliente no dejó un comentario.PAUL T G.
Everything went very smoothly. Had to delay the move in for our storage unit and van rental due to a hurricane, but Dave and his staff made sure everything was ready when we were. A+Michael L.
After dealing with the Hurricane I needed to move my things back to my home on the beach. I was so physical & mentally tiered at this point. The folks that work at this location were so kind, efficient and welcoming.Concetta R.
El cliente no dejó un comentario.Susan F.
El cliente no dejó un comentario.Erin O.
El cliente no dejó un comentario.BREKYNN R.
Customer service was great, I love this location. Very fast & easy process. However somehow uhaul processing payment is not good. I was "predicted" to be charged $45.68 total and dropped it back off same day, they processed it next day and total was $44.87 the previous charge for predicted amount was switched to $44.87 and switched to completed. I was happy it was done and all of sudden I get second charge for $44.87 and it's pending. So now I've been charged twice and have wait until it completes or have to go in store and ask for refund for the mistake. Kinda frustrating, espically when you don't have much money and use uhaul a lot, I rent a truck 1-2 every couple months and have 2 storage units.Alexis S.
I don't think you can improve on something done so nicely! Awesome people! Great service! The place,trucks and everything was great! ¡Gracias!MICHAEL B.
Very friendly and helpful people!!!!David F.
El cliente no dejó un comentario.PATRICIA S.
El cliente no dejó un comentario.robert A.
El cliente no dejó un comentario.louis T.
Dave and his crew are the best! they are very professional and very helpful. i would highly recommend this u-haul location as the place to store and rent equipment.. thanks to Dave and his staff.DARREL P.
El cliente no dejó un comentario.Bryon E.