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RONALD H | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Panama Lane
Testimonials From Recent Customers
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Excellent service, top notch management. Made my rental a breeze. I'll be a return customer for life.
MATTHEW BWell I was already having a bad day and I thought it was going to be that way all day. When I walked in I was greeted by a very professional front desk lady who was extremely informative and courteous. She answered all of my questions and was very helpful. Overall I had a great experience. While I was there I was able to meet both ladies that work the front desk and both were a breath of fresh air. They were very professional and helpful. I will be recommending this business to all of my friends and family.
ERNESTO CAwsome
JOGINDER SNothing much.
TROY RExcellent staff especially during pick up. She was very helpful and understanding.
HASSAN SDemetria and Brandy were amazing. They have great customer service and I will definitely be back.
DENETRA C | Overall ExperienceI would rent again
ANNA L | Overall ExperienceIt’s all great and thank you
TONYA VAll I can say is the Management and Staff run a Corporation not just a Business. Your treated with respect. I HIGHLY RECOMMEND THIS FACILITY TO ALL THAT I KNOW. I appreciate Management going of and beyond to accommodate all my Storage needs. Thank You All. Until my next Storage, take care. Keep achieving the Hightest mark of Excellence.
Welding W | Overall ExperienceI have always had a pleasing experience with uhaul
Jesus B | First ImpressionsThanks for the wonderful customer service I truly appreciate it.
Ashley M | First ImpressionsDemetria is an amazing worker she was so helpful, nice, and friendly.
Nacomi L | Overall ExperienceI was very happy with the way everything at your place of business thanks for the way treated us and kept our things safe I appreciate it very much thank you again
Juan R | Overall ExperienceVery professional and friendly staff
DESTIN S | First ImpressionsNeed more truck selection, location lot too small very limited available trucks, not well maintained,. Panama lane is tooo small.need to expand if you want more business.
JUN BHave someone in the store during open hours, I had to wait when I picked up and wait when I dropped off!, do locked and no one in the place
TIMOTHY GEasy progress from start to finish. Reasonable monthly payments too. I also received a free lock for prepaying online.
Monique C | Online Move InManager was great
ARTHUR OThe girls there really took care of me, I appreciate them.
ROBERT M | Overall ExperienceManager and staff where super freindly and made my rental fast and easy.
ELMER GGreat and friendly staff along with clean storage units!
Maria V | Overall ExperienceThe personnel at the U-Haul moving and storage at the above address was courteous and professional. However, this site did not have furniture dollies, protective blankets, or tie-down straps available to rent or buy. The cab of the truck was not clean, and the windshield was dirty. It is unlikely that I would recommend this location to a friend for the purpose of renting a moving truck.
FRANCIS WBrandy is very helpful
RICK E | First ImpressionsThe service is outstanding! Everyone at this location is very personable and nice.
Gordon LI absolutely love this uhaul location everyone here is very friendly, helpful , and fast
jason dAwesome customers service the lady staff are amazing help there and very friendly and helpful and always has a smile when u enter the store with a feeling that your most precious possessions will be good under their care.
alejandra c | Overall ExperienceGreat place great people although I do feel a little overcharged and I don't think the numbers add up right for when payments are to be made for a month or two missed it seems as if I'm being double charged for the same months
Clement R | Overall ExperienceIt's hard to get a hold of a manager about any issue u may have.
Carol M | Overall ExperienceThe facility and the management of this site were all great when I came a week before to secure the storage in preparation for my big move. The customer service that was provided was top notch and beyond what I've ever experienced at most companies. The facility was the cleanest and well maintained storage facility I've ever seen. I didn't end up using it though due to a screw up with the logistics side of the truck rental side of the business. That and the slightly higher monthly fee made it not worth it in the long run for my needs.
Kevin T | Overall ExperienceDemetria was extremely helpful and friendly. Great experience all around.
Jared WMy bill lets going up every month. Started off paying $80 and went up to $129 before I relocated to another storage company
LORRAINE T | Overall ExperienceManagement was great, very friendly, and has great customer service. Brandi made the process effortless.
SHANDREA O | First ImpressionsGreat customer service! We have a storage unit there and the facilities are terrific.
Gordon LDestiny was very courteous, polite,and excellent customer service.
Teresa CI saw there was a light in my unit but I didn't know how to turn it on
ZACHARY F | Overall ExperienceGreat fast friendly customer service
Jose MNothing. Excellent service. Love the girl at the Panama lane location.
Lisa SAll my concerns were resolved and I was taken cared of me very well. Thank you so much for your friendly staffs and for their patience with helping me.
JOSENIA M | First ImpressionsThis place is the BEST! Very good customer service, They always answered my questions and I never had any problems with my reservation, they are always very kind…thank you
ERIKA V | Overall ExperienceGreat service
Tamala MGood customer service,very good price and the facility is very clean!
ERIKA V | First ImpressionsExperience was excellent. Check-out was easy and efficient.
Louis S | Overall ExperienceBe more upfront with daily price for renting truck and don’t advertise 19.99 etc when it’s more like 75.00 a day with all addons
Michael SNothing! The service I received was excellent.
Doreen CGood customer service!!
ERIKA VThe staff was helpful upon requests/ calls. Courtesy was extended in each encounter and that is quite important to me as a customer! Demetria and Destiny , thank you for making the overall storage for my move an easy process!
DENNISE C | Overall ExperienceVery friendly staff and fast
Jimmy GThe representative was nice and very helpful
PATRICIA B | First ImpressionsThe two young women who manage this facility are very professional and friendly. In my personal experience they "Both" were very understanding of my recent situation as I have lost my Father and had to deal with a lot of stress and aftermath of debt. They were both extremely helpful with my situation and I am grateful for their support. They went above, and beyond what the job requires and the company is very fortunate to have these two managers working there that desk.
michelle a | Overall ExperienceDemetria was very helpful and kind.
doug k | First ImpressionsThe price was a little high, but I thought I would try it out, and I loved it the security, the cleanliness and no bugs gray customer service no issues getting in or out of the facility. I would definitely recommend this Stor to anybody.
Jennifer S | Overall ExperienceExcellent customer service
nathaniel bThe $19.99 advertisement is false my hauling trip came out to $75 just to go from one side of town and back
SERENA HDispatch was fast and easy.
Demetria SFirst time renting was easy and friendly
Donna CGreat experience. Very safe and very helpful. Would recommend to others
BARAQ H | Overall ExperienceVery friendly service
Felipe V | Overall ExperienceCustomer service is bad! If you have a customer that is irritated, try to de-escalate not argue to defend your company or store!
Denetra CGreat, fast and easy
Andy HBrandi was awesome and made my experience a quick and simple one. She was extremely friendly and was able to answer all my questions! Key
Meagan DExcellent storage facility, so great I used the place for last 4 years same unit, never a thought of insecurity, calm clean safe secure spacious!!
deol k | Overall ExperienceThe customer service is exceptional and everything is very clean.
Stephanie COwners were always so nice and helpful. Thank you
SHELBY J | Overall ExperienceU Haul Panama Ln / Bakersfield, CA has been exceptional with great staff including manager. Very helpful! I can see why they have great reviews as this has been my experience too.
KATHLEEN R | Overall ExperienceRented a unit for 4 years and never had a problem. Staff was always nice!
laureen l | Overall ExperienceStaff was very friendly. Process was very easy. ¡Gracias!
Laureen RThe manager at the location on Panama was very polite and helpful I would will always uses this location as long if I get the same good customers when I ever need them again but this is my experience with yall so im renting a storage every month so again good service so far
Lynda H | First ImpressionsAll good.
Juan ABueno
Gurjinder S | Overall ExperienceThe service was great, no improvement
Linda OThis by far was the best rental I've had since renting from U-Haul. The young lady working today was FANTASTIC!! She was very polite and helpful. The store was clean as was the parking lot (which is rare these days). I will be renting from this location again
Vanessa Weasy and friendly service, this is the second encounter renting a U-HAUL vehicle great as the first.
Hilario SNever had any issues and always had helpful staff.
GEORGE C | Overall ExperienceLady at the front desk was super nice and helpful!
Abagaile B | First ImpressionsBest customer service I've experienced at any uhaul. Definitely coming back. ¡Gracias!
Donika MThe only part of this experience that was pleasant was Destiny, the very knowledgeable and professional staff member that got everything "set-up" for our move. We rented a unit in Bakersfield, reserved a 15ft truck in Atascadero with 130 no charge mileage, and live between the two cities. We called Atascadero to confirm our 2 day reservation and they had no 15ft trucks, or larger, nearest was San Luis Obispo, they told us Taft had a 15ft. Taft did not and only had 10ft one way trucks so we rented one, it had almost a half tank of gas and was pictured for the app at pick up. When we returned the truck to White Lane in Bakersfield, after only one day, the clerk tried to charge us to fill the tank, even though the contract showed less than a half tank, and charged us $85 for 79 extra miles. This makes the 10ft truck I had to rent since I was promised a 15ft truck and no one had one double the cost, your reservation system gave me a price, location and truck size, none of which was provided.
lindsey k | First ImpressionsWorst experience I've had with a storage facility. There was always a uhaul box truck blocking access to my unit. Sometimes there was a person or management to move the truck but there were several times no manager was available because the office hour's closed before the gate access hours did. Or the "real" manager was out of town and whoever was in charge was not reachable. Placing trucks in front of a unit and blocking access and not moving them is denying access to a unit I'm paying for.
Brian W | Overall ExperienceGreat customer service and very personable and professional. Thank you Meme & Brandi!!!
Robyn MStaff was friendly and helpful.
ANNA V | Overall ExperienceThe lady was awesome! The best uhaul location I've ever used. Will definitely use this location again in the future.
Jonathan LWas told I wouldn’t be charged to extend my time from 9 am to noon and then when I dropped off the uhaul I was charged again this whole experience was stressful and things kept changing during the rental process
Amber K | First ImpressionsLoved the representative, she was fast fun and very friendly! The second rep was good too! Thank you Panama!
Donika MI have been using uhaul a lot lately. This is the third store I have used and this one, by far, has been the best.
Deborah WGreat staff!
DOMINIQUE MDes was very helpful and willing to assist. She did an excellent job explaining everything and demonstrating the key in and out procedures.
james n | First ImpressionsU Haul employee accurately took my truck reservation the day before. When I picked up and dropped off the truck, she was fast and efficient. The rental truck was in excellent condition. This was my best experience ever at U-Haul.
DOUGLASS CNothing needs improvement. Great customer service.
Regina BYour staff is amazing. I appreciate them so mich.
YOLANDA C | Overall ExperienceThank you for help make my move smoother.
Betty GVery good customer service. The Ladies at the office are always helpful and friendly.
OSVALDO G | Overall ExperienceTHIS LOCATION IS THEE BEST
Demetria SThe ladies that is in charge are vety nicr, excrllent job performance!
Fely F | Overall ExperienceThe customer service was excellent!!!!
Michael PThe person working was excellent. Probably some of the best customer service I've experienced. I wish I remembered her name to include but she was the only person working while I was there.
Paulina CProfessional staff Who work hard to keep the facility clean and well maintained.
Dan G | Overall ExperienceNothing ! Great customer service and friendly staff
Sarah TGracias por sus servicios muy bien todo feliz navidad y próspero año nuevo
Jaime C | Overall ExperienceGreat service! Thank you
Alexander GRecommend Brandy & Demetria for management, excellent in every way
Bani S | Overall ExperienceVery good customer service
OSVALDO G | First ImpressionsVery clean and very amazing staff thank you to the lady in the front office
ADELAIDA C | First ImpressionsN/a
Mariaelena RI dont know name but lady at customer service was very polite and helpful.
Bhagat SBad customer service. Girl at font desk was rude, no respect and not welcoming customer.
HIRDEY SExtremely friendly and incredibly helpful with my request and needs! 10’s
ryan hI love this location rent from here everytime I need a cargo van 10/10
jason dProfessional and courteous staff. Very nice storage facility.
Catherine P | Overall ExperienceDestiny was amazing. She went above and beyond with assisting me and my family today. Destiny is full of joy, warmth and enthusiasm. I look forward to telling my family and friends about U-Haul and their delightful employee Destiny. Gracias
Jennifer GI kept the vehicle I rented much longer than anticipated, and received pleasant daily calls from the assistant manager to extend my rental when each evening I didn't show up with the van as promised. The manager asked about my experience and was very friendly as well.
KEVIN VCustomer service was great
MICHAEL EAlways pleasant and helpful in person and on the phone
Alice C | First ImpressionsFriendly service. Good job!
DARRELL B | First ImpressionsVery nice
ESTELLA DBEEN TO THIS LOCATION AT LEAST THREE TIMES OTHER THAN THIS RENTAL. VERY HAPPY EACH TIME (sorry capped)
Ronald HToo hot to go in the day in the area I live.
Valerie V | First ImpressionsExcellent people excellent service
Jas GGood customer service! Well maintained.
Tajaughn M | First ImpressionsGreat customer service. Easy check in and check out process.
ARTURO CND
JOSEPH S | First ImpressionsBrandi was very helpful securing another storage for us. She is notified as soon as the size we need was available. Brandi has always been courteous and kind Thanks Brandi!! Keep up the good work!
ROBIN E | First ImpressionsNo a single thing. The girl at the Panama Ln. location (Brandi) was friendly and beyond helpful and professional.
ALFREDO EDemetria and Brandi are amazing!!!
A'Tiffa DI love the staff at this UHaul. They're very helpful and professional. Because of the staff, I rented a storage unit from this particular store.
Jason A | First ImpressionsExcellent facility and services.
IMEH E | Overall ExperienceCobran mucho y no es lo que ofrecen
Ana E | Online Move InI give this review because it is not what they really have online, a failure, the worst of the worst, they give the car without gasoline and they want it to be returned full
Ana E | Online Move InDestiny Robinson is awesome! She made everything very easy to understand and was extremely helpful throughout the entire process!
KEVIN D | Overall ExperienceThank you for everything.
Jose D | Overall ExperienceBrandi was very helpful and so nice. Great environment!
Julissa P | First ImpressionsThe best management staff ever!!!
Javier B | Overall ExperienceWe really love the fact that it was very secure the staff very polite
IRMA S | Overall Experience