Customer Reviews for U-Haul Moving & Storage at Paisano

1,117 comentarios

5605 E Paisano Dr   El Paso, TX 79925
(@ I-10)

(915) 779-6613

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(915) 779-6613

5605 E Paisano Dr
El Paso, TX 79925
(@ I-10)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

BERONICA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel A. 
Clasificación:
5.0

Fast return and Technician returned my phone accessory when it was left in the truck.

Donald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C. 
Clasificación:
3.0

No comment

David M. 
Clasificación:
3.0

The u box container was never in the location that was stated in the confirmation email. When going to load more things, we were told it was moved to their warehouse but was never prior told of this. Communication very poor. No confirmation of delivery to location. I had to call about the location of my Ubox and was told it never left the location. Received a call hours later stating box was delivered but had been delivered a week prior without my knowledge.

Blair N. 
Clasificación:
5.0

Free unloading service to tired to unload but great service overall ty

GERARDO Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

George H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Esmiralda M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hector M. 
Clasificación:
5.0

No comment

FRANK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brook H. 
Clasificación:
3.0

There was only one poor soul trying to 'man the store.' He was very professional, courteous, but there's no way one person can do everything. It took way too long to return. I just wanted the extra hours in case we did not finish unloading before 4 pm.

Bernard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULINO V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Margarita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth E. 
Clasificación:
3.0

I reserved two dollies and when I got to my storage unit to load up they were not in the truck. I had to have someone pick up a dolly and bring it me. This was a huge inconvenience. In the future I'll will take my business elsewhere.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russlle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

Good service good price

José D. 
Clasificación:
1.0

Need to approve their Customer service . From the start both clerks didn't even greet me . They seem like they didn't want to be there . Then I was called every day after I decide to keep longer . Sergio advise me to bring the truck back because it's been reserved. Even after i told him I wasn't done keep it for few more hours . Added stress to my already stressful move .

David D. 
Clasificación:
3.0

I started with the Uhaul by my house but she isn't open on Sunday when I needed the truck and I couldn't get into the Uhaul app. She called to find an open Uhaul not far from my house that was open on Sunday. I made the reservation for 10 a.m. and was very surprised to find the place closed. I call your customer service and spent 45 minutes trying yet again to get into your app. After being hung up on and having to repeat everything again, I was directed to Traffic to find another dealer that was open. The traffic man I spoke to was rude. He sent me to a location 15 miles from my House and when I asked for 20 extra miles on the contract, he was annoyed. Upon arriving at the 3rd Uhaul site, I got s dirty, smelly truck with poor shockd. The experience was miserable

Tobi P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Olga V. 
Clasificación:
3.0

Truck was not road worthy. Had to fight for 3.5 hours with a different location to switch the truck becauE Noone seemed to give a crap that we lost all this time. Took a higher up manager getting involved before Truck was finally switched. Then the trailer they tried to give me was also not safe and had to fight for that as well. The 2nd truck I received was good, but had less than a 1/4 tank of fuel. When I returned Truck with the same amount if fuel as I received it with I got charged another $23.40. I should have been receiving a partial refund for all the headache and hassle we had to deal with causing tons of stress on top of the stress that moving already creates. But it seems like Uhaul does not care about their customers. Just their money.

Shane P. 
Clasificación:
5.0

The guys are very helpful and they know what they are doing

ENRIQUE E. 
Clasificación:
5.0

Location is a little difficult to exit.

Deborah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco F. 
Clasificación:
5.0

Perfect drop off

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LindaK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

teresa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rey C. 
Clasificación:
5.0

Joseph gave me a very good service. I didn't know that the 26" truck came already with a lock. I purchased a lock and he never explained to me that I probably don't need it because the truck has already one. Now I have a lock for nothing and I spent my money on something unnecessary. UNFORTUNATELY, I had a bad experience with your services at Scottsdale AZ. Helpers never arrived. Refunds haven't arrived yet.

Omar T. 
Clasificación:
4.0

El cliente no dejó un comentario.

alfonso G. 
Clasificación:
5.0

Great customer service.

Nick M. 
Clasificación:
5.0

Keep up the good work

Ruben G. 
Clasificación:
3.0

The entrance was very tight.

BROOK S. 
Clasificación:
5.0

Excellent service at the Paisano location! Truck was clean and ready at pickup. Received immediate assistance at drop off. Compliments to the team! Gracias

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corinne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS S. 
Clasificación:
5.0

Buy me lunch.

Matt M. 
Clasificación:
5.0

Great Staff

Sebastian L. 
Clasificación:
5.0

Excellent customer service, prompt service!!

Moises B. 
Clasificación:
5.0

Great service thank you

Manny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEVILLE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL B. 
Clasificación:
5.0

Very nice outfit and great customer experience.

MICHAEL W. 
Clasificación:
5.0

The rental process was fast and easy. General Manager was professional and friendly.

LESLIE R. 
Clasificación:
5.0

The guys were very courteous and they hook up the trailer themselves to make sure it was done properly. thank you, guys!!!

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A. 
Clasificación:
3.0

A $20 truck ended up costing me $80 I really feel that his false advertisement and something should be done about the hidden fees

sebastian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN LOUIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EXEQUIEL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ATHENA O. 
Clasificación:
5.0

This location is awesome! Super quick in and out and the staff is very friendly and helpful. Will definitely be using them again!

KYRONNOEL C. 
Clasificación:
5.0

The gentlemen that helped us was very nice and apologized for the bad experience we had at our pick up location which was not even his fault.

LEOPOLDO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey I. 
Clasificación:
3.0

Staff can be a little more helpful and friendlier.

SANDRA G. 
Clasificación:
5.0

The uhaul person forgot to hook up the emergency brake disconnect safety chain to my truck when I picked up the trailer. Not ti big of a deal! I took care of it before we headed cross country. Other than that the staff was very friendly and helpful!

Jason J. 
Clasificación:
5.0

Good company

LUIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ezdine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ezdine C. 
Clasificación:
5.0

Great service went above and beyond.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
5.0

I always good customer and you are good customer u haul we respect you guys

SIXTO M. 
Clasificación:
5.0

I had a wonderful agent who was patient, explained about the accessories available to aid in stabilizing the truckload, answered all my questions, helped me familiarize myself with the equipment before my driving off. I felt confident. *****

Claudia E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE M. 
Clasificación:
5.0

Great service

GILBERT D. 
Clasificación:
5.0

Exelente

RAUL D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAKOB H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy H. 
Clasificación:
1.0

The lady that helped me did not seemed knowledgeable about the truck or towing equipment. When I drop off the truck at the Denver location, the personnel that received it seemed really concerned on how my car was set up on the tow dolly and told me I made it to my destination on pure luck. I think that the company don't realize how important is to have capacitated employees and that one bad set up can cost you your life. First time and last one using the service.

Nallely S. 
Clasificación:
5.0

Good service

RAUL D. 
Clasificación:
5.0

Excellent customer service and excellent Friendliness professionalism. Everything well explained. Mr. Pablo de la Crus extremely very professional.

LAURA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALANA Y. 
Clasificación:
4.0

The pick up location could have asked me if I ever used uhaul before and if I reviewed the videos.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ENRIQUE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD J. 
Clasificación:
5.0

This is my second time renting at the same location. Very pleased and comfortable with their personnel and services. Keep it up!!

RAUL C. 
Clasificación:
5.0

I was supposed to pick up a 15 footer at a location, when I got there had to do online check in and that didnt work out because there was no 15 footer available there. Called customer service and talked to 3 persons and they didnt know why online check in wasnt working yet. Finally another U haul associate called me and told me the situation about no truck available there. Almost an hour waisted and had to go pick up truck at different location. C'mmon man. By the way "LETS GO BRANDON"

Ricardo H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRACIELA C. 
Clasificación:
4.0

Online was more difficult than I thought. Still had to go in store. And v was a better experience in there!!

Claudia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO PEREZ A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina M. 
Clasificación:
1.0

Unexpected charges and no communication nor reasonable explanation or resolution. I'm willing to pay more elsewhere just not to come back to u-haul. For as much business as you all get, don't be greedy... prices should be reasonable and customers should feel less pressured especially because they are with a doubt going through some sort of stress having to move something somewhere.. some how... and this added BS IS NOT THE BUSINESS! Tell a super.. tell a manager if need be, but let them know. Thank you kindly.

ANA O. 
Clasificación:
5.0

Super friendly staff!

Adrian G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

henry g.  |  Overall Experience 
Clasificación:
5.0

Pablo is very friendly

henry g.  |  First Impressions 
Clasificación:
5.0

Gracias.

fransisco l.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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