Customer Reviews for U-Haul Moving & Storage at Paisano

1,057 comentarios

5605 E Paisano Dr   El Paso, TX 79925
(@ I-10)

(915) 779-6613

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(915) 779-6613

5605 E Paisano Dr
El Paso, TX 79925
(@ I-10)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

ROY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ATHENA O. 
Clasificación:
5.0

This location is awesome! Super quick in and out and the staff is very friendly and helpful. Will definitely be using them again!

KYRONNOEL C. 
Clasificación:
5.0

The gentlemen that helped us was very nice and apologized for the bad experience we had at our pick up location which was not even his fault.

LEOPOLDO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey I. 
Clasificación:
3.0

Staff can be a little more helpful and friendlier.

SANDRA G. 
Clasificación:
5.0

The uhaul person forgot to hook up the emergency brake disconnect safety chain to my truck when I picked up the trailer. Not ti big of a deal! I took care of it before we headed cross country. Other than that the staff was very friendly and helpful!

Jason J. 
Clasificación:
5.0

Good company

LUIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ezdine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ezdine C. 
Clasificación:
5.0

Great service went above and beyond.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
5.0

I always good customer and you are good customer u haul we respect you guys

SIXTO M. 
Clasificación:
5.0

I had a wonderful agent who was patient, explained about the accessories available to aid in stabilizing the truckload, answered all my questions, helped me familiarize myself with the equipment before my driving off. I felt confident. *****

Claudia E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE M. 
Clasificación:
5.0

Great service

GILBERT D. 
Clasificación:
5.0

Exelente

RAUL D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAKOB H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy H. 
Clasificación:
1.0

The lady that helped me did not seemed knowledgeable about the truck or towing equipment. When I drop off the truck at the Denver location, the personnel that received it seemed really concerned on how my car was set up on the tow dolly and told me I made it to my destination on pure luck. I think that the company don't realize how important is to have capacitated employees and that one bad set up can cost you your life. First time and last one using the service.

Nallely S. 
Clasificación:
5.0

Good service

RAUL D. 
Clasificación:
5.0

Excellent customer service and excellent Friendliness professionalism. Everything well explained. Mr. Pablo de la Crus extremely very professional.

LAURA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALANA Y. 
Clasificación:
4.0

The pick up location could have asked me if I ever used uhaul before and if I reviewed the videos.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ENRIQUE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD J. 
Clasificación:
5.0

This is my second time renting at the same location. Very pleased and comfortable with their personnel and services. Keep it up!!

RAUL C. 
Clasificación:
5.0

I was supposed to pick up a 15 footer at a location, when I got there had to do online check in and that didnt work out because there was no 15 footer available there. Called customer service and talked to 3 persons and they didnt know why online check in wasnt working yet. Finally another U haul associate called me and told me the situation about no truck available there. Almost an hour waisted and had to go pick up truck at different location. C'mmon man. By the way "LETS GO BRANDON"

Ricardo H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRACIELA C. 
Clasificación:
4.0

Online was more difficult than I thought. Still had to go in store. And v was a better experience in there!!

Claudia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO PEREZ A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina M. 
Clasificación:
1.0

Unexpected charges and no communication nor reasonable explanation or resolution. I'm willing to pay more elsewhere just not to come back to u-haul. For as much business as you all get, don't be greedy... prices should be reasonable and customers should feel less pressured especially because they are with a doubt going through some sort of stress having to move something somewhere.. some how... and this added BS IS NOT THE BUSINESS! Tell a super.. tell a manager if need be, but let them know. Thank you kindly.

ANA O. 
Clasificación:
4.0

El cliente no dejó un comentario.

PABLO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL S. 
Clasificación:
5.0

Great service and prompt with having truck ready to go.

Gordon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell D. 
Clasificación:
4.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

Coffee?

Rebecca H. 
Clasificación:
1.0

Employees seemed not motivated to be working today. Female seemed rude and not care about taking care of my transaction. Could have been under staff. But could have been a bit more courteous. I will not return to this location and would warn others to stir clear of this place.

ROBERT E. 
Clasificación:
5.0

Best location in town.

FRANCISCO J H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Durian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL S. 
Clasificación:
5.0

We really like renting from uhaul for the band high school competitions. It would be much easier to load the heavy instruments if the trucks would have the lifts instead of the ramps.

ROBERTO C. 
Clasificación:
3.0

For them to inspect the trailer box before to rent it cause the the first box trailer was dirty smells like oil then I have to go back 30 miles so they could give me other box trailer .

JUAN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTINO A. 
Clasificación:
5.0

When making appt the lady was helpful courteous an did an excellent job assisting and answering g questions. At the location the men were also courteous and assisted immediately . Overall excellent service .

MARC G. 
Clasificación:
5.0

No comment

CARLOS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO V. 
Clasificación:
5.0

Super friendly staff!

Adrian G.  |  First Impressions 
Clasificación:
5.0

Staff was quick to help and polite. Unfortunately the equipment was not up to standard or in complete working condition. All functions of equipment should be checked prior to rental.

Hammond G. 
Clasificación:
2.0

Tell customers abut the link send to check vehicle around and cleaned . The pick up that they give me was duty and dust all over the dash board. Windshield grease on inside. And Chang oil alert on since first day .not satisfied at all

joel S. 
Clasificación:
2.0

Better service

RAUL A. 
Clasificación:
1.0

When I arrived nobody came out to help me despite me pulling up right in front of the window. I went in and had to get the guy behind the desk to help me he was too busy wasting chips to come out. After waiting another minute for him to eat my chips he came out and said I was good to go. This was on a Friday and Monday I receive a call from the manager asking about the uhaul I dropped off. The manager states I didn't return the trailer and insist that I must of left it at another location and demanded that I come to his store, I just started a brand new job here and couldn't just up and leave. Luckily I took a picture of the trailer as I dropped it off I front of his store to prove I returned it. They claimed to me that they checked the lot three times for the trailer and it wasn't there until I sent the picture. The manager Pablo called me and said the guy just forgot to log the return.

DALI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura P. 
Clasificación:
5.0

Too expensive. Previous rental was a bigger truck, same distance, and $200 cheaper.

Christopher F. 
Clasificación:
4.0

over all great experience, asked for a coupon and none available

Carol E. 
Clasificación:
4.0

Representatives could be a bit friendlier.

Diana E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL S. 
Clasificación:
5.0

👍👍👍

RUBEN D. 
Clasificación:
5.0

Very great service

GUADALUPE D. 
Clasificación:
5.0

Staff that assisted me was very professional. I would be happy to use this location in the future.

John T. 
Clasificación:
2.0

THE TRUCK KEEP BREAKING DOWN IN MIDDLE THE ROAD AND THEY SAY IT WAS NORMAL , IT NOT NORMAL AND IT NOT SAFETY ON THE ROAD AT ALL I WANT FULLY REFUND AND TRUCK CANT BE USED IN FUTURE SERVICES

Elizabeth B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOB T. 
Clasificación:
5.0

We were in an accident in Arkansas and staff took real good care in making sure documents were filed.

MARTY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
3.0

My reservation did not get confirmed; my trailer was not available when I went to go pick it up. I ended up getting a larger trailer but I got a discount for my troubles.

JIYOON B. 
Clasificación:
5.0

Overall, great customer service.

LORENZO A. 
Clasificación:
5.0

Awesome!' I added this location in my contacts for future services.

RAUL C. 
Clasificación:
4.0

Your front door girl at Austin very rude and not helpful at all. Your workers in the back we'red very helpful .

JAVIER O. 
Clasificación:
1.0

The female employee was on her phone and took forever to assist. I got charged 180 for in town move and they charged me extra because I went over the miles when U-haul is the one that changed my pick up location almost 20 miles away from where I needed to go. Poor experience.

JENNY L. 
Clasificación:
1.0

I have been moving the entire month of August. So I have rented plenty of trucks of all sizes within the months. Sunday when I walked in there, the girl at the counter was so rude!! She did not want to assist me. I am a verified customer and she would not check. The guy Carlos had to come over and tell her to look me up. She rolled her eyes and told me to give her my number. She was really annoyed that she had to help me. It was such a bad experience!!!! Never have I gone through that. I have spent so much money with you. Next time I'll go with a different company for sure. And will recommend everyone to someone else, not to you all.

PATRICIA H. 
Clasificación:
5.0

Great work

JOSE M. 
Clasificación:
2.0

Rude

ALFONSO P. 
Clasificación:
2.0

Better service.

RAUL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

kARINA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
1.0

I was given a U-Haul trailer that did not function properly. The lights on the trailer were not working properly. When I went to pick up the trailer the associate told me the trailer that was reserved for me was out of commission and he would need to find me another one. Then He told me he would just fix the issue right away and let me take the trailer. He made no repairs and sent me on my way only to find out the brake lights and blinker did not work. I took the trailer to the westside location and the manager there told me that it was the break light that needed to be replaced and that I would need to go to the original location. I took it over to the paisano location and they told me it wasn't the trailer it was my truck and that I needed a new fuse. I went to purchase a brand new fuse and even that did not fix the issue. I took my brand new truck to the dealership to see what the issue was and there is no issue with my truck. U-Haul was not helpful whatsoever. They basically told me too bad. I had no choice but to use the trailer as is because they offered zero solutions. Extremely unprofessional. I had even purchased the road side assistance and insurance policy and even with that was given no solution resulting in a ticket because the lights were not functioning.

JENNA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER P. 
Clasificación:
5.0

Everything was awesome... staff was great

JORGE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO L. 
Clasificación:
5.0

The stupid app fix it 😒

Juan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

OCTAVIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA D. 
No se han enviado comentarios para esta ubicación.

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