El cliente no dejó un comentario.RYAN MICHAEL AGC A.
Customer Reviews for U-Haul Moving & Storage at Nellis air Force Base
Las Vegas, NV 89115
(Next to IHOP)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.EUGENEIA Y. | Overall Experience
El cliente no dejó un comentario.Carol H. | First Impressions
The lady thats cleaning units lied to me n is a rude bitchMaria T.
The staff were very friendly..Thomas T. | First Impressions
El cliente no dejó un comentario.john P.
El cliente no dejó un comentario.Janon E.
Always friendly staff to help you oh, I can't complain about anything. I would recommend this location to my friends. And the bathrooms are so cleancarloyn t. | Overall Experience
Need to give refunds to those who leave before there dates. U haul can re rent them the same min. So why no refund??Phil W. | Overall Experience
There was 2 gentleman who where there in the office to greet me. I didn't get their names but they worked that day of pick up. They where there around 4pm when I got the vehicle. They had amazing customer service and went above and beyond and didn't stop. The truck I needed was not available. Nooo problem they got me into another one same price. I complained about my storage unit that I had with another because it was on the second floor and it's just my kids and I moving things in. They got me a new storage with the location I picked up the Uhaul from and they assured I got on the first floor. I went in the next day and I had a new storage bigger than what I originally had, cheaper and on the first floor easy access. I strongly feel these two men are going to be the best asset that location could have invested in. Only because of their costumer service was I okay with forgetting the money I had paid already for the month of service with another company and decided to get a new storage unit with this company. They also seen I didn't know much about the property, they jumped right into making sure I knew where I was going to be located. One gentleman, stopped and even went above the basic tore he made sure I knew how to access every gate. How to park when I brought the truck in and even the bathroom. I felt like he was a realtor and I was ready to buy the property he had me sold lol. They where awesome and I feel one day if the opportunity presented to them, they would make amazing management members. Customer service is everything and they had it all the way and not only that their personalities where very welcoming. I could have sat their all day. When I returned I was soo tired when I returned the GM was in the office but I couldn't express how I truly felt about his employees. Yet I wanted to make sure that their hard work didn't go unnoticed. Thank you !Mashelle M.
El cliente no dejó un comentario.Chaquana D.
Make sure the side mirrors are in working condition!Kimberly S.
Awesome friendly staff!Ramona H.
El cliente no dejó un comentario.Robert H.
Great customer service. I would highly recommend this location to all of my friends and co-workers.Rocky C. | Overall Experience
El cliente no dejó un comentario.Laura B. | Overall Experience
Nothing at all. This place is great.Manuel F.
Superb, professional, and helpful staff! I believe it was Edward and a young lady whose name I didn't catch. I went Friday 7/20 ~1530.Barbara C. | First Impressions
NadaDANIS CAROL M.
El cliente no dejó un comentario.Renisha J.
El cliente no dejó un comentario.Tasha C. | Overall Experience
Emilia is a doll!Joel A.
El cliente no dejó un comentario.Lavada F. | First Impressions
El cliente no dejó un comentario.ASHLEY C. | First Impressions
When I went to return the vehicle I had to do the online return. I got there at 5 n by the time I got done with the pictures I had to keep taking it was almost 6 pm n I did not like that process at all becuz they still charged me a late fee or what ever becuz of the danb system return dealMaria T.
My rental truck did not have the equipment as requested and still got charged for it!Steven T.
The seats were full of hair from an animal so it could have been cleaned much better than what I saw.Susan P.
Monitor the gas gauge's in your vehicles, mark contracts properly, don't contradict customersCaleb C.
Excelente servicio y el personal de primeraYanier D. | First Impressions
El cliente no dejó un comentario.Steven T. | Overall Experience
El cliente no dejó un comentario.Hannah O. | First Impressions
Amelia was very helpful and courteous. I recommend this location to anyone.Scott A.
Emilia was nice and very helpful!Scott A.
Always a pleasure to be serviced by Omar and Elise. Always accommodating and professionalDonna S. | Overall Experience
El cliente no dejó un comentario.ELVA E. | Overall Experience
Staff was always friendly. They even recommended the mattress covers moving in,,, I'm glad they did.claudia g. | Overall Experience
The Manager Alliea reach out to me about my account and gave Me options about ways to get my account current or ways to Get my account cleared, so I can close out My account.Curtis T. | Overall Experience
In the 5 years of occupying my units, the cooling systems seemed more down than up. It never seemed more than 10 degrees cooler from outside (had thermometer reading over 100 degrees inside more than once). The units were constantly showered with dust from the unsealed exterior walls. At times, there were no carts to be found near the elevator. The exterior building doors are always unlocked; even thought it's located in one of the highest crime areas of Vegas. The latest manager took over three months to rectify a billing error he created, due to lack of system knowledge. And initially blamed me for the error.dalton w. | Overall Experience
It would've been 6 stars. But after 2 years of being a customer and coming back home I was greeted with rudeness. And poor customer service by Emelia. Although the gentleman in there had outstanding customer service attitude. Emelia still found a way to make things negative. When on my way out was claiming that she had to 'fix the door I broke'. Which was the automatic sliding door to enter the building. Apparently me putting my foot in the way because it was closing on me, so I prevented it from doing that. Was me breaking it. What a shame for some companies to be so great with poor employee attitudes.Jeovani S. | Overall Experience
El cliente no dejó un comentario.Robert D. | Overall Experience
I am as. Told there no restrooms and it would be nice if they prorate..Since I moved out a little earlyLAURIE G. | Overall Experience
I had no problems with uhaul moving and storage at nellis air force base. But I have a real problem with 3969 Rancho drive when I returned my rental truck which was defective ENGINE LIGHT ON AND IT SOUNDED LIKE A TRACTOR. When I tried telling the clerk they she could've cared less so I definitely wouldn't advise or recommend anyone to go there.wanda p. | Overall Experience
It could not have been any more stress free which is exactly what one can really use whenever one finds themselves in such services. Thank you U-HaulCHERYL LYNN C.
El cliente no dejó un comentario.Jack W.
Very nice experience ,and friendly staff.Tonya G.
Because of the pandemic' things changed, and people changed; I thank you U-haul for staying the same' reliable, accessible, and more important during this tough time, always open. You have helped me more than I can say with this short survey. I'm grateful, Mr. MillerBennett M. | Overall Experience
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.Rickey T. | Overall Experience
professional serviceInkosi K.
Great service.Enoka L.
El cliente no dejó un comentario.Daniel W.
Craig/Nellis location has Great service and nice well-maintained facilities. Also gave a good deal on storage price. Overall excellent, especially for Nellis AFB area customers.Scott F. | First Impressions
Super easy to set up and to check out when it was time. Overall I had very helpful / kind members assisting meMallory K. | Overall Experience
It's really not your fault, but the number of super shady people that rent there is not great. Also, staff should do a better job of enforcing parking plan. On busy days, people park on both sides of one-way road, blocking traffic.Jon A. | Overall Experience
Very great excellent and very helpful Omar nice Customer service.Eva W. | First Impressions
Provide more 26' trucks available for rental or offer a truck in between the 20' and 26'. The 20' was not large enough for my move and required multiple trips which resulted in more miles. The 26' was not available and even if it were, there's no guarantee it would be available on the day of my move. I've requested the 26' on many occasions only to get to the store on the day of my move to discover it's not available.Darchelle M.
El cliente no dejó un comentario.William E. | Overall Experience
One of the best I have seenHudson H. | Overall Experience
El cliente no dejó un comentario.Angela T. | Overall Experience
El cliente no dejó un comentario.Natalie M. | First Impressions
Absolutely nothing ur service is the bestManuel C.
Thank you so much for all your help and kindness.KYONG R. | Overall Experience
Its already goodAnnette C.
I rent U haul often and I have a good experience every time but this past weekend had the best customer service from Omar and Emilia at Craig blvd location, I would like to be able to rent from this location all the time, awesome customer service and sure, I will recommend Uhaul and specially this location to everyone.Ana G.
They were very helpful and professionalTINA A.
Bradley went above and beyond to help us get on the road . Thanks for saving the day!Tucker G.
It was an overall good experienceTasha W.
Very cleaned and friendly staffsAngelita U. | First Impressions
Besides the per mile charge and or cost everything was great , if rental company can do unlimited mileage so can U-HaulMiguel M.
They have a fantastic customer serviceLillian P.
El cliente no dejó un comentario.Byron M.
Bradley was very helpful and informative every step of the way during my rental process!Markisha J.
El cliente no dejó un comentario.Aaron R.
El cliente no dejó un comentario.Natasha L.
I had moved my sister from a apartment right next to the U-Haul office to another apartment 1.6 miles away. I did not check the mileage or the gas before I left the U-Haul office. I moved my sister in one trip. When I was coming back to the U-Haul office I notice the discrepancy in the starting miles and the gas reading. Somehow my 1.6 mile trip was 6 miles and I had used $9 of gas in doing it. ether your vehicle uses 1 gallon of gas a mile and I went through some space time continuum or they misquoted the starting miles and how much gas it had.timothy H.
Everyone was super helpful and friendly. Made the whole process quick and easy.Kenyatta V.
One of the managers Emilia was unprofessional and rude. After making reservations, my unit got sold with out a courtesy call coming from cross country! It was nothing but a mad experience over all! Emilia's staff even agreed with me she's horrible to work with. A family member of mine said the say thing about Emilia. This storage needs a new manager.Elizabeth H. | Overall Experience
El cliente no dejó un comentario.Jeanine H.
El cliente no dejó un comentario.Chiquita C. | Overall Experience
Everyone was great. Thank you for your help, patience and recommendations.Angela L.
El cliente no dejó un comentario.RICHARD G.
El cliente no dejó un comentario.Danyiel K.
Excellent Service and very clean store. The truck was ready at arrival and personnel waiting upon drop-off. Easy process with excellent Service. Better than I expected. It by far exceeded our expectations.MAURICE F.
El cliente no dejó un comentario.Lagaria B. | First Impressions
El cliente no dejó un comentario.Jerr T.
When first arriving we had to On attach the car hauler the young lady who was the manager said that the car haulers identification code did not match up with hers we dropped off the car hauler there where she told us that we were still responsible for it on her property until the truck is returned which we had to take the truck to the residence to unload first so we hurried up and try to unload as fast as we could and made it there approximately 2 o'clock in the afternoon this was definitely stressful knowing that we were responsible for something that was already turned in and so we hurried up and unloaded the vehicle and returned it ASAP I did not want to be responsible for something that was on you halls property we returned the truck on Tuesday when we had till Friday to unload it but felt that we had to hurry because I did not want that trailer getting stolen and me being responsible for itRichard F.
Staff was VERY HELPFUL recommended multiple things I needed but did not think of at the time.Dylan C.
Been coming to rent here for years. Great people and Great service. GraciasGustavo V.
Very friendly atmosphere.John Melone L.
Both checking out and checking in agents were awesome. GraciasLorenzo A.
Loved itTerri B.
It was okay but nice had eaten or destroyed 20 percent on my itemsJackie S. | Overall Experience
I love uhaul they are always friendly and kind never any problemsterri G. | Overall Experience
Very Friendly StaffRachel B. | First Impressions
El cliente no dejó un comentario.JOHN S. | First Impressions
El cliente no dejó un comentario.Levi H.
El cliente no dejó un comentario.MARIA L.
El cliente no dejó un comentario.Dara W.
I would not change anything they were very kind with the serviceAna R.
El cliente no dejó un comentario.Robert E.
Bradley I believe was his name was very helpful and extremely friendly. Promote him.Michali M.
El cliente no dejó un comentario.John b. | First Impressions
El cliente no dejó un comentario.Mayisha M.
Some kind of unloading dock would be great. I am storing my big tool boxes. And unload ing was no fun if they had a doc of some kind to roll them out of the truck on toa doc and away it goes. 2 yrs ago I rented at a different location and they had unloading docs. Even a wood one in the back parking lot for safety, and easeJoseph W.
El cliente no dejó un comentario.Kimberly D.
THE STAFF WAS VERY HELPFUL AND EFFICIENT.J M.
El cliente no dejó un comentario.ARMANDO G.
El cliente no dejó un comentario.Jason D.
El cliente no dejó un comentario.Kima S.
El cliente no dejó un comentario.VIOLET MAE P.
After loading truck, the battery died. I was stuck and had to wait for help 2 hours. Wrong battery was installed and a new one was installed laterTeodorogeorge R.
El cliente no dejó un comentario.William T.
After making my reservation, my unit got sold! No one called to let me know! Why make reservations when they are not holding your unit they said was available at the time!Elizabeth H. | First Impressions
Thank you so much Mr. Bradley for your AWESOME customer service.Delila A.
I wish all my recent rentals were this easy with such nice friendly people.Cheri F.
El cliente no dejó un comentario.Julia F. | First Impressions
El cliente no dejó un comentario.Audrea J.
El cliente no dejó un comentario.Alexander G.
Thanks you met our needs 100%William H. | First Impressions
El cliente no dejó un comentario.CANDACE M.
Bradley was great! Very helpful. I will definitely come back to that locationMilagros G.
El cliente no dejó un comentario.cristine O.
Best uhaul service in Las VegasGerard Kenneth L. | First Impressions
El cliente no dejó un comentario.MARIO ALBERTO G.
Cant think of any improvement needed.Hattie J.
The personnel needs to actually show the mileage reading to customers during checkout. I did not pay attention to the actual mileage during checkout but I think I was cheated in the mileage used. I inly used about 15 miles but I was charged for 39 miles.Romeo D.
Every Body Was Nice And ProfessionalAllen J.
El cliente no dejó un comentario.MICHAEL B.
My wait time checking in & out was a little long, but other wise the experience was goodLasonya L. | First Impressions
First of all the agents in the rental facility totally lacked customer service. I could have used a kiosk to get the rental with more emotion. When I got to my destination in Denver, the battery was dead on Saturday ( which I had to have jumped to continue my moving over weekend PLUS my son was getting married at 4:30 pm that day, I was ZIN the wedding which added lots more anxiety) & Sunday. I had to call repair with U-Haul on Sunday to come & replace the battery! This then pushed a delay on my 'pick up' person by 2 hours when she had an event that afternoon. It made my already stressful move even MORE stressful. I just thank God it didn't break down on the highway from Las Vegas to Denver....lots of open space in that trip. I would not recommend this location in Las Vegas.Charlotte S.
El cliente no dejó un comentario.Samuel M.
El cliente no dejó un comentario.SHONTA G.
El cliente no dejó un comentario.RAQUEL S. | First Impressions
The best customer service I've ever received; Emilia was very nice and made the drop off an easy and pleasant experience. I had even forgotten an expensive Bluetooth headset as well as a piece for my digital camera, I was immediately called and informed. Thank you Emilia and thank you U-Haul for making this a simple and wonderful experience.KRISTOPHER B.
Stop trying to rob themAsaunte S.
Good service ðŸ‘Emmanuel P.
Service is terrible, people who work there are rudeHenry P.
The male employee that was working the evening of the 30th was deplorable, rude, unhelpful and unprofessional. Good thing you had another employee working that evening. I will never go back to this location and I will post my review on Yelp as well so everyone will know what to expect from your employees.Rhianna P.
Windshield was hazy like when you use a towel with a bit of oil. It was not unsafe just hazy.Javier C.
El cliente no dejó un comentario.Eric P.
El cliente no dejó un comentario.Lafayette J.
El cliente no dejó un comentario.Yadira R.
El cliente no dejó un comentario.Alvin A.
I will never recommend U haul to anyoneNAJIV LEIGHTON G.
El cliente no dejó un comentario.Debra H.
The staff was very friendly and helpful with all my needs. The store and storage facility was very well maintained and unit was clean to store my items. Although it would be nice to have a discount on truck rentals, be it military or senior, our experience with U-Haul was very nice.Christine K.
El cliente no dejó un comentario.Christine K. | First Impressions
Omar and Emilia were amazing in helping us to find a storage unit to fit our needs. They were very professional and courteous as Omar took the time to walk us through all the steps for our unloading and finding our specific units. The facility looks amazingly well-kept and the gate makes a huge difference for me in terms of safety and security for my belongings. I also needed to turn in our rental vehicle to another facility but Omar took it upon himself to take care of us and allow us to turn in the vehicle at their facility, which took a lot of stress off of us. I would 100% recommend this U-Haul storage facility to anyone who needs assistance with storage or moving vehicles. Excellent customer service with a well-kept facility!Anthony F. | First Impressions
El cliente no dejó un comentario.Malisa J. | First Impressions
El cliente no dejó un comentario.Robert D. | First Impressions
El cliente no dejó un comentario.Naomi H. | Online Move In
Very friendly, compassionate management, I’m glad I’m at the storageclaudia g. | First Impressions
The employee was very helpful,I forgot her name . However she was working @ 10 am on 7-5-2020.Tarone B. | First Impressions
Customer service was great, it's always nice to do business with friendly and smiling staff members.Debra A. | First Impressions
Other than the hike in the price due to different location I'm very satisfied with the storage facility.Cheryl C. | First Impressions
Satisfied! Clean facility. Friendly staff. No waiting in line. Acknowledged immediately upon walking in store. Just for storage it's a bit pricey. Would recommend. 4 stars for pricejewel b. | First Impressions
Excellent customer relations, and service, friendly people to work with.RAYMOND J. | First Impressions
The service was exceptional and timely.Sonya H. | First Impressions
Awesome serviceBruce F. | First Impressions
I was treated like a queen. Service was fast and friendly. I will tell my friends to rent here.LaDema F. | First Impressions
Everyone was helpful and professional.Nate D. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!