Comentarios de los clientes para U-Haul Moving & Storage at National Rd

Everything went great! I took advantage of online reservation and check in...made picking up truck a snap! No complaints.

Drop off was quick and easy.

Nothing service was great will definitely use again and recommend...Thank you

Great, friendly service. No complaints, only complements.

Have always used Uhaul and referred family and friends to do the same. Great job Richmond In Uhaul

Just keep doing what your doing. Great staff and follow up.

Sarah and the entire Uhaul team was fantastic to work with. Thanks!

We citizens that are required via job promotions, downsizing, moves to be closer to family and for both temporary and long-term storage of furnishings, are so fortunate to have the U-Haul Storage and truck organization, Inc in convenient locations in the states that I and my family have needed....always true to their word in all the many aspects of our moves. Vehicles are always in good and clean condition... stores always amply supplied, clean, safe with staffs that are pleasant, concerned, smart and reassuring us that they will do all they can to make our needs met. A GREAT, DEPENDABLE, PROFESSIONAL, CARING business that has for YEARS taken EXCELLENT care of my belongings while in your storage. Never a complaint from me or my immediate family....and I am still using your services! THANK YOU U-HAUL!!!

It was very difficult to get a ballpark pick up and delivery time for my UHaul U Box. Staff and Customer Serivce was helpful, but it's gotta get better and providing a ballpark delivery time. Even if it's as simple as morning or afternoon. The only thing broken was one picture. The glass cracked. Also, quite a few stink bugs which weren't in there when I packed the UBox

The last staff I had was great! The young man showed me the unit (trailer) and made sure everything was hooked up right. - This time, the older woman says, "It's out in the back lot.. just match the numbers.." Same for the return. It had an appl. dolly and a big bag of blankets in it which I didn't use but returned. It also had a tail light out. I'm still moving so, not only would I NOT recommend, I really don't want that poor of service for myself. You really need to make the kid manager if you want customers.

Unbelievable customer service

Check cleanliness of cabin after rental return.

No improvement necessary. My experience was great, and it was an easy transaction to do. 👍🏻👍🏻

SARAH was such a pleasant surprise as my family was having a sudden crisis and had to move quickly; she was very informative about uhaul options. We were very stressed and Im sure we weren't an easy group to help;but she made the experience less stressful as I could feel her empathy for our situation. I was very thankful for her help and smile that day. THANK YOU

Still waiting on a call from the manager after being told i’d receive a call back twice now. Our brand new appliances & furniture were covered with mouse droppings and there were mouse traps placed throughout so they very well knew they had a problem. We did not receive one phone call stating there was ever an issue. They also got our move out date incorrect because we moved out well over a month ago & the lady from customer service said “I’ll take care of it & let them know you are Moved out.” A whole mess.

Trailer pulled easy, easy to hook up. Doing the check in online was quick and easy saving time and having spend time in the store.

This site is always helpful and goes overboard to take care of the customer. I've had a hitch installed here, I've rented trucks, Trailers, trucks and trailers. Go here they will take care of you!!

Everyone was helpful friendly and pleasant

The cab was nasty. The cup holders were very nasty, the inside of the windows were filthy. The steering wheel was sticky also.

Sarah was awesome!

Very good service, quick n easy

Na

I paid 87.00 For a truck and estimated 40 miles (and did not even go the 40 miles and ended up paying over the amount I originally paid!

Nothing

Dropped off after hours

It's not fair that your location in Oxford can refuse my drop off, because they could not fix my son's car this spring, but were willing to send him on a 300 mile journey knowing that the repair was not right. Even though they had the car for almost two weeks. Yet they expected to get paid for the lousy work. I had to have the car towed to Dayton after their fiasco, at my expense. In addition my rental costs went up because I had to drop the truck off in Richmond. I have been a loyal customer for over 10 years, doing 2 - 3 rentals a year. Your treatment of me is not fair.

I did not have the furniture dolly I ordered. There was an appliance dolly on the truck but not the furniture dolly.

Customer service be more customer centric and friendly. Boxes stacked so high you can see the device counter. Understand COVID and social distancing but the boxes are too much. Returns was a long process and no one wanted to assist us with getting our rental returned. Took over 15 minutes. All we needed to do was unhook a open trailer. Not enough space once you are behind someone to go around. If someone comes in behind you then you are stuck.

When we picked up the truck the rep told us the utility dolly was already in the truck. When we got all the way home - NO DOLLY! I called customer service and they noted our account. Otherwise it was quick and easy!

Size we reserved wasn't available. Got upgraded to larger plus a furniture dolley for the inconvenience

Not charge people twice, not hang up on customers, and not tell them there is nothing you can do and you can't refund their money.

Mice pellets were all over my belongings in the storage facility despite there being rodent traps.

No problems whatsoever

Way to expensive, truck was not there when promised.

We rented a newer cargo van. It worked out perfect for what we needed at 4 and drove like a Mercedes. I highly recommend bringing the newer version of their cargo vans.

It was great

The staff at this facility were always helpful and friendly. My only reason for the average rating is because both units leaked and had some water in it. I only found it as I was moving out. When I told the staff, they were extremely helpful and said they would notify other renters affected. In all fairness, they had no way of knowing until the unit was opened.

The trailer had a leak in the nose cone/cap. Helpful and friendly staff.

The representative I dealt with did an ok job, other than seeming like he hates his job. The truck I rented had a check engine light, bad misfires, and stalled several times. To which the representative replied "oh ok". Ultimately it was a pretty terrible experience. I'll be using budget or enterprise for my next rentals.

In and out in no time.

Suggest additional services that might help.

The truck was out of alignment and the steering wheel was not centered. One or more of the steering components were worn causing excessive play in the steering wheel, which caused the driver to continually correct the steering.

Best Customer Service in the business. Management and the employees are helpful, friendly, and professional. It was busy at the time I was there, but they handled all of the customers fast and efficiently. I only had to wait a few minutes before they completed my transaction for the truck rental and purchase of numerous moving supplies. Highly recommend!!!

Great customer service during pick up and dropping off- thank you

My complaint is not with this location but with the Uhaul company overall. I was scheduled to pick my 26ft Uhaul up on a Saturday at 10 am. I called and confirmed this reservation on that Wednesday. I was moving about 3 hours away out of state so this time and size of Uhaul was important. At 9:05 that Saturday (yes, the morning I was scheduled to pickup) I get a text, not call, from Uhaul saying I needed to contact the Uhaul trafficking department. So aftet talking to 5 different people I gather that the person who had rented the Uhaul before me was late TWO DAYS on returning it. I was understanding in the fact that this was not their fault. Here is my issue. For two days they knew I was not going to have my Uhaul. They had TWO days to get me another Uhaul or two inform me that my Uhaul was not going to be ready. Instead they waited until 9 that morning to tell me I had to drive 45 minutes away to recieve a 20 ft Uhaul. So 2 hours late and 6 ft short I finally got a Uhaul and a $50 rebate, which by the way barely covered my gas let alone my time and frustration with this company.

Absolutely nothing! I called at the last minute and needed an Uhaul and Sara took very good care of me and had one waiting on me when I arrived. I was able to finish moving and she even helped me with how to drop it off. Her customer service is definitely above and beyond.

I came in a day before my rental to be familiar with the process. I would have happily taken the photos requested when returning the vehicle but I had already put my key in the drop box. If still could communicate this information to customers - I think the result would be better for everyone.

This is the best UHAUL Location that I have ever used, I have used them in more than 20 different states. They are very customer oriented and professional.

I loved the three day bundle. Free milage and free month of storage. All I wanted was a truck. U-Haul gave me a deal tho. Thank you.

Sara Taylor was great!

Service was great

Tires was off balanced or belt was busted in one. Trailer shook real bad

found very nice and clean good place to rent truck.

The associates inside were very helpful both times, moving in and out. Great place for supplies.

Chris had always treated us right and very friendly and professional.

took some time to approve move out but everything took care of after calling...Thanks :)

nothing

Professional service from beginning to the end..above and beyond..recommend uhaul to customers 100% THANK YOU..

Christin always takes care of us when we need a truck. We do alot of business with him

everything I expected and great service

Everything was great

Pleased

Everything went well. Service was great

Great service

Best facility ever used. Staff was top notch, hope we can find one close to being as great as they were👍x 10

Staff went above and beyond to help me. I was very happy with my experience.

Very easy to work with! Thanks for Everything Richmond, IN UHAUL has done to provide an easy transition for our family!

I appreciated the fast service and great advice from your representatives yesterday which made my move less painful. Thank you.

Thank you for being so kind.

I found the staff to be very helpful and courteous.

The guy there was wonderful to me.

Thank You for the services you offer!

None

Very clean, I would recommend uhaul in Richmond, Indiana to all who needs a storage unit or truck

The gentleman that helped me was courteous and to the point. I was very pleased with his patience with me in helping me understand the electronics that I was unfamiliar with.

We were very happy with the storage facility and the excellent customer service.

Very helpful staff and convenient access

I would definitely recommend to family and friends!

This place was GREAT to me.