Comentarios del cliente para U-Haul Moving & Storage at National Rd
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at National Rd
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Jade S. en
The system was down for hours and then the guy (albeit nice overall) messed up several times and ended up charging me double. It took a few hours to pick up the truck. I have always rented Penske and this was my first time giving UHaul a shot and it was terrible. Also, I booked a 10' truck and they gave me an "upgrade" to a larger truck AKA made me pay way more in fuel. Not okay.
Jennifer B. en
The Richmond location was better than the Washington st location by far.....
David S. en
Sticky floor inside trailer clean out before renting
Wendy S. en
have more than 1 person working so you dont have to wait so long
john t. en
They were Great!
GARY S. en
Nothing
Steven G. en
The truck I was given had lights that were not working. When I got home my wife told me they did not work. I had to go back and get another truck from the location. It was dirty! I also got it later than I requested, so when I returned the truck late I was charged another day plus another day of insurance. That is just wrong.
Brian M. en
The equipment was fine and the personnel were fine but the mileage and fuel level were both incorrectly stated on the contract.
brandon d. en
They were awesome here. They saw i had a breakdown and asked if everything was ok and apologised for me having one. I would use uhual in the future again
Phillip H. en
The staff were very helpful and made sure I had everything I needed. I will use this location again. A+ rating!
Ronald K. en
Every time I use my uhaul location the double charge me
Lori T. en
Always get correct equipment, excellent customer service, and clean working units at this location. They are super to work with in Richmond, Indiana.
billy n. en
Fast to attend to customers, kindness and respectful service.
Beverly M. en
Location. Had to walk across street to pick up van. It was on less than a quarter of a tank, so had to fill up right away. To improve: vehicle should have been next to building since know pick up time. Should change policy that vehicles have to be full when drop off.
Elizabeth V. en
The only issues that I had were with the website and the Dayton office. The office on National Rd did a great job helping me.
Chelsie y. en
I reserved a pick up truck but changed my mind and reserved a cargo van because it said I could use it from five to nine p.m.. I come to pick it up around four thirty well there was a line of people dropping there trucks off because they close at five . I wait in line for twenty minutes and finally get up to purchase my reservation to be told they don't have it they don't even have at there lot anymore and that he can not help me because they are closing and the trucks in bay need the mileage checked still as they are locking up to leave . I told the man my situation I had a day and a half to move and be gone by nine a.m. he tells me well just come back at 9 a.m. . in a very rude voice . and then they all go ahead and drive off as I still sit there, so I call the one eight hundred number and this very sweet lady calms me down and helps me with a fifty dollar guarantee so if the truck wasn't ready I get fifty dollars (which of course this place here was going to make sure it was ready after they saw that). And she tells me that they open at 7 a.m. so now I was really mad cause that MAN at the building said come at 9 a.m. the time I had to moving . so he was clearly being rude to me and I am a woman with kids . I felt as if he could of checked the mileage on a truck based off there in discretion. So I come at seven one minute after go to purchase and some odd reason its two dollars over what it said it would cost . how. So I said can I get a two dollar discount so I don't have to drive to the bank and obviously I'm not getting the guarantee. This guy says I can't cause I don't know what happened yesterday. Wow. So I drive and get the money . and bring it back get my truck . it was the most horrible I mean horrible customer service i have ever dealt with . my fiance works at a hotel and i am a CNA we deal with customer service and families everyday. They do not care at the place in Richmond Indiana they just want to go home
lodonna w. en
The guys there was awesume. I will go there again.
lorene b. en
The staff was very friendly and helpful.
TONYA P. en
Best facility ever used. Staff was top notch, hope we can find one close to being as great as they were👍x 10
Jim H. en
Staff went above and beyond to help me. I was very happy with my experience.
Marlene T. en
Nothing it was a good experience
John M. en
I was really happy with the service and overall experience.
becky h. en
I have dealt with a few different Uhaul companies and I have to say that the Richmond, Indiana location definitely made sure to accommodate my needs. My mother passed away last weekend and I went in on Thursday to reserve a Uhaul and get a storage unit and they made it very simple and fast.
Patti F. en
The day I arrived to reserve a U-Haul, three employees were in the back and did not acknowledge me for about 10 minutes. I had to go to the doorway to the back to get their attention. When they were back there I could hear them cursing and talking personal. Then my reservation was supposed to be for pick up at 1 PM and I got a confirmation it was for pick up at 4 PM so I had to call to get that changed. No problem with the truck itself but when I arrived in Chicago the following day around 11 AM I received a call from a location about three blocks from where I was moving and the gentleman told me I had until 1 o’clock to return the U-Haul. He wanted me to return it to that particular location because he had a family moving from Chicago to New York and he needed the truck. I had not designate a particular drop off location at that time. The experience overall was not the best
Charles K. en
We requested at 26' but only received a 20'. The prices are high.
Josh H. en
It was great!
Kimberly M. en
The gentleman inside who helped me with my rental was very nice and helpful. Overall, it was a great experience!
Michael C. en
great service! informative! helpful!
Shanon L. en
I need my refund of $91.50. The attendant I returned my equipment to said there would be no issues, yet my truck was shown as late.
charles d. en
As far as UHaul goes, my move was flawless.....
Jeremy L. en
Your services fit our rental needs perfectly. I would not change a thing. I do like the online reservation feature.
kevin m. en
Wish the trailer had more strap anchors
Lawrence C. en
Easy experience... a real time saver and you don't have to be a truck driver to be able to pilot the large moving trucks... Thanks Richmond UHaul!
cherry h. en
Very easy to work with! Thanks for Everything Richmond, IN UHAUL has done to provide an easy transition for our family!
angela W. en
Staff was very friendly!!!!
Bari S. en
I appreciated the fast service and great advice from your representatives yesterday which made my move less painful. Thank you.
Cathy H. en
Price is too high. If a lower price is available through a local dealer, please let me know. Why are you not matching the prices of local dealers?
dennis m. en
Quick in and quick out. No waiting around.
shawn l. en
Employee tries to charge us for 66miles...we was only gone for 30min and the tank wasn't filed to 3/4 at pickup...
Douglas J. en
It would be good to start the rental with a full tank and return it that way. We started with a 5/8 tank and it is impossible to gauge how much to fill it to return it at that level. As a result we overfilled, and so we overpaid.
Jenifer a. en
The mileage rate was crazy. .56 a mile. Jesus.
robin w. en
Broken glass all over in back of truck.. almost empty gas tank.. truck was not ready for rental
Cheryl L. en
Thank you for being so kind.
Robert M. en
The customer service representative was superb in all ways possible..in the process soothing sore nerves as he treated each customer with TLC, despite closing time seconds away. He stayed opened until the last person was served. Very impressive indeed.
anne m. en
I found the staff to be very helpful and courteous.
Eric S. en
Update your computer on a corporate level so it doesn't freeze up during sales. What I WANTED to rent was all rented out. I Settled for smaller and managed. Add more rentals to this location since it's booked solid. The employees were top notch. It's not their fault the place was packed and everything was rented out. They get an A+.
golda d. en
We rented the truck for 24 hours yet we get a text message telling us to return the equipment 22 hours later
BRETT T. en
Very happy
neal s. en
Customer service needs to be directly in touch with the locations that they are reserving equipment at. When I was told that my trip details could be addressed as I picked up my rental, I did not expect that to mean that they were non-negotiable. The Richmond, Indiana location rents primarily local trucks. Perhaps if I knew this, I wouldn’t have had to add an extra 70 miles and three hours of my time to my moving expenses. I also would not have had to pay for the extra gas had the truck that I was supposed to be able to drop off in Indianapolis, had been properly reserved. This is not the locations fault, they had great customer service and were very professional. The fault lies with operators who are simply reiterating what they see on their screen from who knows where, not knowing ACTUAL stock and details.
janet s. en
The guy there was wonderful to me.
rebecca c. en
Thank You for the services you offer!
Michelle A. en
None
Rex H. en
Very clean, I would recommend uhaul in Richmond, Indiana to all who needs a storage unit or truck
Kevin O. en
The gentleman that helped me was courteous and to the point. I was very pleased with his patience with me in helping me understand the electronics that I was unfamiliar with.
jill p. en
We were very happy with the storage facility and the excellent customer service.
DANIEL P. en
Very helpful staff and convenient access
linda b. en
I would definitely recommend to family and friends!
Brian W. en
This place was GREAT to me.