Customer Reviews for U-Haul Moving & Storage at N Watkins

1,463 comentarios

2722 N Watkins   Memphis, TN 38127
(N Of I-240)

(901) 353-2051

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(901) 353-2051

2722 N Watkins
Memphis, TN 38127
(N Of I-240)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Very attentive I pulled in and he was out there within two minutes very friendly very cordial

kenneth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya H. 
Clasificación:
4.0

The vehicle needed it wiper blades they were torn up and it smelled awful.Have someone to clean the cab part of the vehicle as well.

Virginia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA W. 
Clasificación:
2.0

Clean the equipment due to COVID-19 please.

Clasificación:
4.0

Fast and friendly services

JOHNNIE H. 
Clasificación:
5.0

This location had friendly staff, but one on Lamar had a rude customer servicer, you all on this location has personable staff, the one on Lamar was closer to where I lived, but not courteous or friendly, they need much improvement. But you all keep being courteous and caring about your customers and God will keep blessing this location. Thanks Mrs. Cody

HENRIETTA C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sharon M. 
Clasificación:
4.0

No , the time office hours was great.

ada D. 
Clasificación:
5.0

No need to improve nothing everything good

Jose H. 
Clasificación:
5.0

Very professional,courteous and very helpful

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRINISHA C. 
Clasificación:
5.0

Top notch service. They went far and beyond to find us a truck within ten minutes

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia G. 
Clasificación:
5.0

Nothing everyone and everything was awesome

Lakeisha M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mose P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Trecia T.  |  Overall Experience 
Clasificación:
2.0

I was impressed with the agent at the Uhaul location. He was handling multiple customers on different computers simultaneously to reduce the wait times. And he did an excellent job. I was in and out in few minutes. I rented a 9-Foot van and a dolly. The Van had multiple warning messages for me. The tire pressure was low. And I was getting the TPMS sensor warning along with the low windshield fluid warning.

Shabaz M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica E. 
Clasificación:
5.0

You are did everything right so nothing needs to be changed and and I will be renting again from you all and I will recommend you to my friends and family thank you

WILMA P. 
Clasificación:
5.0

Everything went exceptionally well!

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
2.0

El cliente no dejó un comentario.

TEVEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREY F. 
Clasificación:
4.0

Not Really Every Thing was Good

WILLIE R. 
Clasificación:
2.0

Why did my rate change? Not happy.

jay Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvia A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvia A. 
Clasificación:
4.0

Please get ms. Marry some help. You guys should have a “ cleaners” person only ! Because of Covid is still surfacing, one person should clean the vehicle ! Two people should be inside. The doors should be wipe down daily. Ms marry can't do it all by her self, although she's amazing, she needs help!! And more trucks!!

Maurnell L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andreah S. 
Clasificación:
5.0

This location was excellent. My experience prior to arriving at this location was horrible. I was bounced around multiple locations and spent 2 hours trying to find the truck I ordered 4 days earlier.

Amanda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacie W. 
Clasificación:
4.0

No one gets 5. Great service. They need an extra hand during the busy times.

David A. 
Clasificación:
5.0

Awesome customer service

ANTHONY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THYMIA R. 
Clasificación:
2.0

Fix the online reservation system. I should not be able to reserve a truck only to show up to the location and be told no truck is available. Then I called the 800 number only to be transferred 3 times. I was given a location 10 miles from my home only to still arrive at the location to be turned away because they didn't have a truck. The location called me back about 5 minutes later and worked it out to provide a truck. If it wasn't for them I was certainly never renting from U-Haul again, At least in the short run. This whole situation could have been avoided if the online system or the inventory at the locations where correct.

Marquette S. 
Clasificación:
5.0

Mary was extremely helpful and very nice

John W. 
Clasificación:
5.0

My visit was right on point the ladies was knowledgeable my transaction went smooth they had what I needed I was in and out . One of the best and friendliness place to go to. Thanks ladies

Patricia W. 
Clasificación:
1.0

El cliente no dejó un comentario.

mary B. 
Clasificación:
2.0

El cliente no dejó un comentario.

JEREMIAH W. 
Clasificación:
5.0

Nothing. Ted was great

Emily G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vance C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zemaya C. 
Clasificación:
5.0

Everything was excellent. They are doing great customer service so nothing needs to change in the future.

SABRINA L. 
Clasificación:
5.0

The location where I received the truck on Watkins in Memphis, Tn was great. However, I reserved a storage unit at the location on Summer in advance and when I got there I was told there weren't any units available. Knowing this, they should have called and said that because I had to hurry and find a storage u it somewhere else. I think that was kind of unprofessional. They didn't have attitudes they explained that they didn't know why the system was like that so maybe it was more of a technical thing that needs to be worked on because people are reserving units and there aren't any units available

JASMINE G. 
Clasificación:
5.0

Great service!

Lee C. 
Clasificación:
5.0

Nada

JAZMINE B. 
Clasificación:
5.0

Outstanding customer service. Thank you

DORIAN J. 
Clasificación:
1.0

Make sure when a commercial client makes a reservation and counts on having the expected trucks, the client GETS the trucks. We received not one vehicle after all the trouble to reserve 5 - there were none anywhere to be found and the personnel were extremely unhelpful.

Joe M. 
Clasificación:
1.0

The personnel on Union Ave. in Memphis tn are not professional. There is a heavy set black woman at the desk who is very rude. When I asked to rent a truck she shook her head like I was bothering her. She then went on to say they were all rented and I had to give her an exact time I would bring it back. This was at 11 am and she wanted it back by 3 pm yet I am paying for a full day. Needless to say I left and went to another location. I rented a trailer from the union location yesterday and had the same attitude. I will never be back. She needs to learn how to run an office or find another job.

Jerri M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO C. 
Clasificación:
1.0

El cliente no dejó un comentario.

MYKEL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

Put gas in your trucks...plz

PATRICE F. 
Clasificación:
3.0

I received a phone call within two hours of my reservation that my truck was not available. Fortunately, another location had one, but I was charged for the additional mileage that resulted from this change of location. While the staff at the new location was most helpful, the representative whom I spoke with on the phone was rude and inconsiderate. The truck was not in good shape...the driver's side rearview mirror kept falling out of place and I had to readjust whilst driving. 20 years ago, I had sworn that I would never use UHaul again for similar reasons. Now, I renew that pledge.

SCOTT E. 
Clasificación:
5.0

ND

Bobby G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad T. 
Clasificación:
5.0

Good customer service quick service and clean building and truck

JESSICA F. 
Clasificación:
4.0

The guy at uhaul on Watkins not Crawford but another employee he gave me the wrong size truck I originally reserved the truck for yesterday but it rained and I canceled until today AR 2pm so I went in early instead of him saying I had to wait to get the one I reserved he gave me a bigger and expensive truck and I don't appreciate that type of business because I knew what I wanted to pay now im out of more money than I was able to spend. Just thought I would speak my mind on that one I've never had a problem with renting from uhaul

kenny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATOYA D. 
Clasificación:
5.0

continue the GREAT CUSTOMER SERVICE.

Terence T. 
Clasificación:
4.0

Mary was great at customer service. She was very friendly. The truck on the other hand reeked of cigarette smoke and the door was missing the handle to roll down the window.

Heath H. 
Clasificación:
5.0

All went well. SATISIFIED

Monique B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patricia J. 
Clasificación:
5.0

Nada

LATOYA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

sina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice D. 
Clasificación:
4.0

Some customer service reps are a little too quick to send people back out the door when there is limited equipment available. They dont check the computer or even mention that you might want to try other locations in the city.

Joe M. 
Clasificación:
5.0

This was absolutely the best Uhual experience I have ever had. The customer service was he best I've ever had since I've moved to Memphis. These ladies need a raise and promotion

Torrion P. 
Clasificación:
3.0

Check and make sure the mirrors are probably working...While I was driving the driver side mirror fell off

Lillian W. 
Clasificación:
3.0

I reserved 2 dollies but when I arrived, there were none available. The rep did take one off the sales floor for me to rent, which was good but then went ahead and charged me for 2. Not good. I went online to "file a concern" but the website would not take my claim. Tried to call but hung up after being on hold for over 20 minutes. Also not good.

MARY R. 
Clasificación:
5.0

No improvement needed. The young lady at this location was very helpful. I think her name was Jessica.

Ariel H. 
Clasificación:
5.0

I rent trucks with Uhaul regularly and I've recently had a series of bad experiences. Yesterday was no different until I went to the Watkins location. At the summer age location my reservation got cancelled, then I was made another one by the traffic number and that got cancelled. I was on my third reservation and an hour and a half past the time I needed to be somewhere with my truck by the time I got to the Watkins location so I was frustrated. Adrianne at the Watkins location helped turn my day around. She was kind and helpful and apologized when the appliance dolly that I had rented wasn't available. She explained how the charges might show up on my card really thoroughly and walked me through the process. She asked about my day when. I got there and then remembered me and checked back in to see if it had improved when I returned the truck. I appreciated her and her excellent customer service.

STEPHANIE R. 
Clasificación:
3.0

Have unlimited mileage as other states has.

ROSE F. 
Clasificación:
5.0

Service was quick compared to a couple other local locations I have done business with. Very personable, knowledgeable and friendly staff. Would recommend!

Candice P. 
Clasificación:
3.0

Rent with unlimited mileage, as some of the other uhaul in other states.

ROSE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonietta I. 
Clasificación:
5.0

Excellent Service , Fast and Very AFFORDABLE !!!!

Nichole C. 
Clasificación:
5.0

I don't know what could be done any different,it was a great experience thanks.

Kayla J. 
Clasificación:
5.0

El cliente no dejó un comentario.

demetrius P. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEOSHA R. 
Clasificación:
5.0

The entire staff is AWSOME!!!

Natalie R. 
Clasificación:
5.0

I will NEVER use U-Haul.com again. There is a complete disjoint between the online experience and reality. I scheduled and paid for a hitch installation online. I was offered several appointment times. I showed up for the "appointment" and the store didn't do installations on the day scheduled, at all. Other locations that were offered don't do installations at all. After driving to three different locations, I found the N Watkins store that was happy to do the install, but didn't have the hitch. Another trip to the first store and back to the third. So much for a 9:00 appointment.

David C. 
Clasificación:
5.0

Perfect

VERNON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

Your agent name Mary was kind and very professional.Thanks.

Samuel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BEVERLY B. 
Clasificación:
5.0

The staff was the greatest and especially the staff member that helped me with my return she went above and beyond help and answering all of my questions. Keep up the great work.

JIMMIE L. 
Clasificación:
5.0

Low tire pressure light stayed on and the person at location said to ignore it when I came back for air.

MICHAEL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela T. 
Clasificación:
1.0

The back door hatch was broken my things could have fell out if I didn't notice in time

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyla M. 
Clasificación:
4.0

N/C

Edna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis A. 
Clasificación:
4.0

Ted and his assistant did a great job . Please invest in a new printer for the Watkins location. I know the store is in the hood but I really needed the receipt today ! Printer on the blink ! Brother Wright

EDDIE W. 
Clasificación:
2.0

The manager(a african american male) was extremely rude and extremely dismissive when my problem was explained(we had misplaced the keys to the truck and was trying to see if they had back up keys) the front counter person was doing all she could to assist but the manager says not my problem and offered no help. I feel like just because you are in the Frayser community does not mean you get to treat the people any type of way. I will not be suggesting this location to any one because of the customer service

DAMARLIN F. 
Clasificación:
3.0

Please properly train new hires to accurately log in merch once it's returned.

CLAUDE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KASSANDRA M. 
Clasificación:
1.0

Worst service NEVER, it's not about the experience it's about trying to get as much money out of you as possible....

NATASHA S. 
Clasificación:
5.0

I love this location only

Mckenzie w.  |  First Impressions 
Clasificación:
5.0

Loveeeeeeed the young lady that assisted us. She was very professional and ensured we had everything we needed. Will always return to this location if needed.

Paige B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba