Comentarios de los clientes para U-Haul Moving & Storage at N Watkins

I have another storage with public storage would not recommend them to anyone ever. Would definitely recommend uhaul!

Personnel knew their jobs technically but didn't appear friendly or customer service oriented. It was as if this side of town didn't require such. I paid for dolly during reservation but didn't receive it with truck. At end of rental I received credit for dolly but coldness from agent.

No improvement needed.

Nothing the service was great and the staff was was very helpful

Service was great

Very helpful and professional

U left more gas in the truck than when I received it. This was a horrible experience. I was overcharged the daily rate. I was told it would only be 19.95 (?) and was charged 39.95. I hope to never have to use Uhaul again and definitely would not recommend it to anyone.

The Watkins location was quite disappointing! I paid my storage on time and when I went to get items out, I discovered my unit has roaches. By the way, I didnt have roaches previously. I made the general manager aware of this, he so un concerned. I was disappointed totally!

N/A

Better customer service in helping a customer that never has rented a truck ever. Then when I ordered the truck it was suppose to be close to me to pick up and they called me a last min to go to a part of town that I didn't feel real safe .

Since moving can be stressful, please remind your employees to be kind and courteous at all time.

I love the friendly help from the guys at the 370 union location in Memphis they are wonderful

The gentleman that assisted me at the counter was very helpful. I had several questions about how to best make this move with U-Haul Truck such as should I do this one way or return the truck to the same location. He searched the information and made a determination. He was pleasant and said thank you for coming in to the location. I have done business with U-Haul several times and good customer service has not always been the end result. This gentleman will have me return to this location.

My trucked stopped on me for over 4 hours and nothing has been done to make this right. I lost a lot Of money on yesterday do to y'all's trucking issues. I need a refund

Walls were dingy and had water damage, the floors were about rotted out, and it has a really bed odor so now my things have a stench. The first unit we rented the guy needed my husband to cut the lock for him only to find it full of trash and broken glass so had to take a different unit. This place is in dire need of updating and repairs!!

Charged my card when they were suppose to authorized

A very courteous, informative, and expedient experience.

I have no complaints. P/U and return all went well along with great customer service.

The only problem was that the first unit had a headlight out. The employee quickly substituted the unit with a better one. That was good. No complaints there. The only real complaint was that I had specified the nearest location to me in Lakeland and instead had to drive all the way to northwest Memphis, a difference of 20 miles. Seems to me that you would make sure the location agreed upon would have that unit present. This isn't a complaint about the sites but about the system.

There were some unsavory people walking through the parking lot after hours I was actually nervous About leaving the truck

This is a very run down location. The unit we rented was locked and the customer service rep only had a hammer and screwdriver to remove the lock so we used our own power tool to cut it for him. When opening the unit someone had left trash and broken glass all inside of it so I requested a different unit. The next unit was ok but the floors are rotting out and the walls show water damage. I'm pretty sure there are roaches too. We are using the unit to store bicycles and a few large containers we travel with but definitely cant wait to get our things out of there!! The price is extremely too high for what you get as well!! Would never rent here again and would not recommend to anyone.

Enjoyed my rental and the customer service,,,,wil be back

For some reason even though we had selected all we needed and uploaded the car edit card information the clerk was unable to locate it and when she added in charges it was $200 approx more than what our est was this did not please me at all. Will probably not use U-Haul in the future because of this

Please do check the height of the receiver in relation to the street level. It is an important safety check as my hitch ball assembly touched the street a couple of times and I had to reverse the installation.

service was excellent. keep treating employers well and they will continue to provide us with great customer service,

Helpful, professional and funny...... great timing in&out. Thx U-Haul

Live and dead roaches in truck Truck need washing inside and outside. Hoping that my things are not infested .☹️

Excellent service

The truck rental at watkins was great. We had a storage unit at the Millington location off Navy Rd and Hwy 51. Someone cut our personal Uhaul lock off our unit and placed a red lock on it. We did not owe money on our storage and I know its against policy to cut customers locks off their storage.

Have a drop box for your keys, instead of sliding them between the door.

The guy that helped me was great. But I didn't have U-haul not even 45 minutes and the price was to much.

The van reeked if marijuana......not like it was smoked.....stronger. I was charged for 95 miles and I drove 35. I was charged gas and gas fees that I did not owe. They over charged me $110-120. No one answers when I call the 1-800 and when I ask them to return my call, they hang up. The man in the physical store will not help. I am a step away from calling the police. This is a nightmare experience.

The young lady in the store that was handling my receipt and closing me out with the truck was not that great

I was stuck on the highway for 6 hours in a vehicle with a blown transmission! I am very unsatisfied with this experience. Thank you for nothing.

The total experience was great

The staff at this location are some of the best I've ever worked with. They all deserve commendation on the work they do!

The gentleman that check me in was so courteous and friendly he has been trained well how to make the customers feel right at home I can't wait to need your services again due to the friendly and courteous personality that the gentleman had

Clean Store Great Customers Service Reps

No problems

The gentlemen were super professional and friendly! Thanks for your help with the trailer. &&& the lesson on unhitching ??

Trailer had oil on it so had to cover before I could move my furniture.

I rented a trailer, the first one was dirty with motor in the bed which i did not accept i was then giving another trailer which was clean. That first trailer should have been cleaned prior to it been rented.

Was missing the dolly at time of checkout, as well as the tank being almost on empty.

Agent was very helpful and friendly upon pickup and once returned service was very prompt. I will use this location in the future! Highly satisfied with the customer service!!

It is almost impossible to get this location to answer the local phone number. It goes to the national number where you listen to the same loop advertising for 10-15 min. No way to contact them. The chat is not attended either. You get a stock reply but you'll be waiting awhile

Better communication, proper customer service, Greet customers, A better face gesture.

The original requested pickup location was changed. This resulted in an additional 10 miles round trip to pick up trailer.

The woman that helped me was friendly and efficient at pick up and drop off. The store was clean. The only criticism I had was nobody greeted me or let me know they'd be right with me. They were busy when I picked up, but not so much when I dropped off. The woman that helped me had already unhooked my trailer and I didn't know she was already helping me.

Customer service was bad when i got there that morning. But the evening was great

The equipment was so dirty it could be considered hazardous during a time like this. Soda was spilled all over the inside and on the windshield of the truck. So much dirty had stuck to the windshield with the soda you couldn't see out of it. When we pointed this out to the employees, we were handed a dirty rag. Completely unacceptable for over one thousand dollars spent. Additionally, when we asked for help attaching my car to the auto transport- the employee did not help at all but instead barely gave any advice and walked away. After taking the advice my car was still damaged.

The staff was very friendly and helpful. The young lady (I can't recall her name) went above and beyond to make sure I was satisfied and also gave great recommendations on what would be best. I would definitely give this location and staff *5 stars* Thanks for everything you all do. Anita

My original reservation was for a pick up at a different location that was closer to my cargo. I was contacted the day before and told I needed to go to a different location farther away. When I got there at 8:15am the trailer was ready but there were no packing blankets available that I had reserved.

I had a great experience from customer service to getting a truck.the watkins location i was very please also with they serves!! I will recogmen familly and friends!!

They were great!

I rented a storage unit at 6:48pm with 24 hour access. When we returned with a loaded truck at 7:30pm we couldn’t access the unit because the card was not programmed correctly leaving

I rented the unit at 6:48pm and paid for 24 hour access only to discover at 7:39pm I did not have access. This made it impossible to unload the truck I was scheduled to return the same evening.

I LOVE THAT THE STAFF WAS FRIENDLY AN PROFESSIONAL AN HANDED MY NEEDS WHEN I NEEDED THEM. THANKS GUYS FOR ALL YOUR HELP IN MAKING MY MOVING EXPERIENCE A GREAT ONE!!! I WILL ALWAYS USE UHAUL!!!

I asked specifically if the unit had 24 hour access and was informed I did but when i was moving I stopped to get my belongings and couldnt had to make a trip back from Arizona which is 1400 mikes!!!!

EVEN THOUGH THE FACILITY WAS CLEAN AND WELL MAINTAINED, I HAD A PROBLEM WITH DUST. I NEVER THOUGHT I WOULD HAVE TO DEAL WITH SO MUCH DUST! I THINK YOU ALL SHOULD LET PEOPLE KNOW TO COVER THEIR STUFF

The staff and manager was very polite, friendly and helpful.

Outstanding

The process was very quick and simple

I would like to thank you for service and working with me as I was my health was not the best. Mostly a special thanks to Mrs. Carol George.