Customer Reviews for U-Haul Moving & Storage at N Watkins

Clasificación:

5.0

Nada

Clasificación:

4.0

Some customer service reps are a little too quick to send people back out the door when there is limited equipment available. They dont check the computer or even mention that you might want to try other locations in the city.

Clasificación:

5.0

This was absolutely the best Uhual experience I have ever had. The customer service was he best I've ever had since I've moved to Memphis. These ladies need a raise and promotion

Clasificación:

3.0

Check and make sure the mirrors are probably working...While I was driving the driver side mirror fell off

Clasificación:

3.0

I reserved 2 dollies but when I arrived, there were none available. The rep did take one off the sales floor for me to rent, which was good but then went ahead and charged me for 2. Not good. I went online to "file a concern" but the website would not take my claim. Tried to call but hung up after being on hold for over 20 minutes. Also not good.

Clasificación:

5.0

No improvement needed. The young lady at this location was very helpful. I think her name was Jessica.

Clasificación:

5.0

I rent trucks with Uhaul regularly and I've recently had a series of bad experiences. Yesterday was no different until I went to the Watkins location. At the summer age location my reservation got cancelled, then I was made another one by the traffic number and that got cancelled. I was on my third reservation and an hour and a half past the time I needed to be somewhere with my truck by the time I got to the Watkins location so I was frustrated. Adrianne at the Watkins location helped turn my day around. She was kind and helpful and apologized when the appliance dolly that I had rented wasn't available. She explained how the charges might show up on my card really thoroughly and walked me through the process. She asked about my day when. I got there and then remembered me and checked back in to see if it had improved when I returned the truck. I appreciated her and her excellent customer service.

Clasificación:

3.0

Have unlimited mileage as other states has.

Clasificación:

5.0

Service was quick compared to a couple other local locations I have done business with. Very personable, knowledgeable and friendly staff. Would recommend!

Clasificación:

3.0

Rent with unlimited mileage, as some of the other uhaul in other states.

Clasificación:

5.0

Excellent Service , Fast and Very AFFORDABLE !!!!

Clasificación:

5.0

I don't know what could be done any different,it was a great experience thanks.

Clasificación:

5.0

The entire staff is AWSOME!!!

Clasificación:

5.0

Perfect

Clasificación:

5.0

Your agent name Mary was kind and very professional.Thanks.

Clasificación:

5.0

The staff was the greatest and especially the staff member that helped me with my return she went above and beyond help and answering all of my questions. Keep up the great work.

Clasificación:

5.0

Low tire pressure light stayed on and the person at location said to ignore it when I came back for air.

Clasificación:

1.0

The back door hatch was broken my things could have fell out if I didn't notice in time

Clasificación:

4.0

N/C

Clasificación:

4.0

Ted and his assistant did a great job . Please invest in a new printer for the Watkins location. I know the store is in the hood but I really needed the receipt today ! Printer on the blink ! Brother Wright

Clasificación:

2.0

The manager(a african american male) was extremely rude and extremely dismissive when my problem was explained(we had misplaced the keys to the truck and was trying to see if they had back up keys) the front counter person was doing all she could to assist but the manager says not my problem and offered no help. I feel like just because you are in the Frayser community does not mean you get to treat the people any type of way. I will not be suggesting this location to any one because of the customer service

Clasificación:

3.0

Please properly train new hires to accurately log in merch once it's returned.

Clasificación:

1.0

Worst service NEVER, it's not about the experience it's about trying to get as much money out of you as possible....

Clasificación:

5.0

I love this location only

Clasificación:

5.0

Doing a great job

Clasificación:

5.0

Continuing providing great service!!!

Clasificación:

5.0

Loveeeeeeed the young lady that assisted us. She was very professional and ensured we had everything we needed. Will always return to this location if needed.

Clasificación:

5.0

Awesome experience!

Clasificación:

5.0

Make sure reservations keys are separated from other self service reservations so there's no mix up after taking orders.

Clasificación:

5.0

Nothing, just keep up the good works!! and thanks!!

Clasificación:

5.0

No improvements. Employee Ted was friendly, courteous and knowledgeable. Will definitely return if I need another rental!

Clasificación:

4.0

I have another storage with public storage would not recommend them to anyone ever. Would definitely recommend uhaul!

Clasificación:

3.0

Personnel knew their jobs technically but didn't appear friendly or customer service oriented. It was as if this side of town didn't require such. I paid for dolly during reservation but didn't receive it with truck. At end of rental I received credit for dolly but coldness from agent.

Clasificación:

5.0

No improvement needed.

Clasificación:

5.0

Nothing the service was great and the staff was was very helpful

Clasificación:

5.0

Service was great

Clasificación:

5.0

Very helpful and professional

Clasificación:

1.0

U left more gas in the truck than when I received it. This was a horrible experience. I was overcharged the daily rate. I was told it would only be 19.95 (?) and was charged 39.95. I hope to never have to use Uhaul again and definitely would not recommend it to anyone.

Clasificación:

1.0

The Watkins location was quite disappointing! I paid my storage on time and when I went to get items out, I discovered my unit has roaches. By the way, I didnt have roaches previously. I made the general manager aware of this, he so un concerned. I was disappointed totally!

Clasificación:

5.0

N/C

Clasificación:

1.0

Better customer service in helping a customer that never has rented a truck ever. Then when I ordered the truck it was suppose to be close to me to pick up and they called me a last min to go to a part of town that I didn't feel real safe .

Clasificación:

4.0

Since moving can be stressful, please remind your employees to be kind and courteous at all time.

Clasificación:

5.0

I love the friendly help from the guys at the 370 union location in Memphis they are wonderful

Clasificación:

4.0

The gentleman that assisted me at the counter was very helpful. I had several questions about how to best make this move with U-Haul Truck such as should I do this one way or return the truck to the same location. He searched the information and made a determination. He was pleasant and said thank you for coming in to the location. I have done business with U-Haul several times and good customer service has not always been the end result. This gentleman will have me return to this location.

Clasificación:

2.0

My trucked stopped on me for over 4 hours and nothing has been done to make this right. I lost a lot Of money on yesterday do to y'all's trucking issues. I need a refund

Clasificación:

1.0

Walls were dingy and had water damage, the floors were about rotted out, and it has a really bed odor so now my things have a stench. The first unit we rented the guy needed my husband to cut the lock for him only to find it full of trash and broken glass so had to take a different unit. This place is in dire need of updating and repairs!!

Clasificación:

3.0

Charged my card when they were suppose to authorized

Clasificación:

5.0

A very courteous, informative, and expedient experience.

Clasificación:

5.0

I have no complaints. P/U and return all went well along with great customer service.

Clasificación:

4.0

The only problem was that the first unit had a headlight out. The employee quickly substituted the unit with a better one. That was good. No complaints there. The only real complaint was that I had specified the nearest location to me in Lakeland and instead had to drive all the way to northwest Memphis, a difference of 20 miles. Seems to me that you would make sure the location agreed upon would have that unit present. This isn't a complaint about the sites but about the system.

Clasificación:

3.0

There were some unsavory people walking through the parking lot after hours I was actually nervous About leaving the truck

Clasificación:

1.0

This is a very run down location. The unit we rented was locked and the customer service rep only had a hammer and screwdriver to remove the lock so we used our own power tool to cut it for him. When opening the unit someone had left trash and broken glass all inside of it so I requested a different unit. The next unit was ok but the floors are rotting out and the walls show water damage. I'm pretty sure there are roaches too. We are using the unit to store bicycles and a few large containers we travel with but definitely cant wait to get our things out of there!! The price is extremely too high for what you get as well!! Would never rent here again and would not recommend to anyone.

Clasificación:

5.0

Enjoyed my rental and the customer service,,,,wil be back

Clasificación:

3.0

For some reason even though we had selected all we needed and uploaded the car edit card information the clerk was unable to locate it and when she added in charges it was $200 approx more than what our est was this did not please me at all. Will probably not use U-Haul in the future because of this

Clasificación:

5.0

Please do check the height of the receiver in relation to the street level. It is an important safety check as my hitch ball assembly touched the street a couple of times and I had to reverse the installation.

Clasificación:

5.0

service was excellent. keep treating employers well and they will continue to provide us with great customer service,

Clasificación:

5.0

Helpful, professional and funny...... great timing in&out. Thx U-Haul

Clasificación:

4.0

Live and dead roaches in truck Truck need washing inside and outside. Hoping that my things are not infested .☹️

Clasificación:

5.0

Excellent service

Clasificación:

4.0

The truck rental at watkins was great. We had a storage unit at the Millington location off Navy Rd and Hwy 51. Someone cut our personal Uhaul lock off our unit and placed a red lock on it. We did not owe money on our storage and I know its against policy to cut customers locks off their storage.

Clasificación:

5.0

Have a drop box for your keys, instead of sliding them between the door.

Clasificación:

5.0

The guy that helped me was great. But I didn't have U-haul not even 45 minutes and the price was to much.

Clasificación:

1.0

The van reeked if marijuana......not like it was smoked.....stronger. I was charged for 95 miles and I drove 35. I was charged gas and gas fees that I did not owe. They over charged me $110-120. No one answers when I call the 1-800 and when I ask them to return my call, they hang up. The man in the physical store will not help. I am a step away from calling the police. This is a nightmare experience.

Clasificación:

5.0

I had a great experience from customer service to getting a truck.the watkins location i was very please also with they serves!! I will recogmen familly and friends!!

Clasificación:

4.0

They were great!

Clasificación:

1.0

I rented a storage unit at 6:48pm with 24 hour access. When we returned with a loaded truck at 7:30pm we couldn't access the unit because the card was not programmed correctly leaving

Clasificación:

2.0

I rented the unit at 6:48pm and paid for 24 hour access only to discover at 7:39pm I did not have access. This made it impossible to unload the truck I was scheduled to return the same evening.

Clasificación:

5.0

I LOVE THAT THE STAFF WAS FRIENDLY AN PROFESSIONAL AN HANDED MY NEEDS WHEN I NEEDED THEM. THANKS GUYS FOR ALL YOUR HELP IN MAKING MY MOVING EXPERIENCE A GREAT ONE!!! I WILL ALWAYS USE UHAUL!!!

Clasificación:

1.0

I asked specifically if the unit had 24 hour access and was informed I did but when i was moving I stopped to get my belongings and couldnt had to make a trip back from Arizona which is 1400 mikes!!!!

Clasificación:

4.0

EVEN THOUGH THE FACILITY WAS CLEAN AND WELL MAINTAINED, I HAD A PROBLEM WITH DUST. I NEVER THOUGHT I WOULD HAVE TO DEAL WITH SO MUCH DUST! I THINK YOU ALL SHOULD LET PEOPLE KNOW TO COVER THEIR STUFF

Clasificación:

5.0

The staff and manager was very polite, friendly and helpful.

Clasificación:

5.0

Outstanding

Clasificación:

5.0

The process was very quick and simple