Customer Reviews for U-Haul Moving & Storage at N Sam Houston & Antoine

3,130 reviews

11202 Antoine Dr   Houston, TX 77066

(281) 444-8028

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(281) 444-8028

11202 Antoine Dr
Houston, TX 77066

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

It was really difficult to book the reservation and charges was unexpected

AVANISH S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L.  |  Overall Experience 
Rating:
4.0

Good experience overall; helpful personnel. No issues

VICTORIA W. 
Rating:
4.0

Customer did not leave a comment.

CURTIS J. 
Rating:
3.0

Customer did not leave a comment.

ALLEN C. 
Rating:
4.0

Customer did not leave a comment.

Donna E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLE A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
4.0

Employee is very nice and helpful.

CURTIS G. 
Rating:
5.0

Customer did not leave a comment.

DIEGO G. 
Rating:
5.0

Evrethings was great 👍

JORGE M. 
Rating:
5.0

Very friendly and great customer service

SANDRA G. 
Rating:
4.0

The Agents were Awesome and took good care ofus.

MICHAEL C. 
Rating:
5.0

Uhaul customer service is always great to me renting was very helpful. Thanks you guys!

FALIN B. 
Rating:
5.0

Customer did not leave a comment.

RAYNER E. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

I would just like to mention that Athena and Rodney gave me the best customer service I've had in a long long long time!

barbara B. 
Rating:
5.0

Great service

DEBORAH B. 
Rating:
5.0

Keep up the great customer service, the entire staff is awesome

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

Harry D. 
Rating:
2.0

The gentleman whose serve me was very unprofessional he gave me someone else's contract and charge my credit card and he got to tell me that it was not billed yet is bill when I return my vehicle but I felt like he tried to do too much by serving both of us at one time and talking to other customers not concentrating on one person

TELITHA S. 
Rating:
5.0

Never use a rental trailer 24 hrs .. But is always available....

CHRISTOPHER K. 
Rating:
3.0

All emplyees were very professional. One employee could not complete the transaction without me requesting the manager assistance. The alleged issue was that my full size GMC van is not approved to tow a small fiat 500.

HAITHAM M. 
Rating:
5.0

Customer did not leave a comment.

lanette w.  |  Overall Experience 
Rating:
5.0

Only problem I had was with mice bite into my water I had in the outdoor storage.

nick b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OJAS K. 
Rating:
5.0

I would definitely, rent from this facility. There service was excellent. Great uhaul service and full on-site storage units. Very busy but excellent service.

jazztenya v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tammy w.  |  Overall Experience 
Rating:
5.0

Agent on phone was very professional and helpful as well as the person that assisted me with returning the van.

JACOB H. 
Rating:
4.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

This was a great experience all the way around.

Rita M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Keep up the awesome work and everyone at this location is awesome

KIMBERLY M. 
Rating:
1.0

Customer did not leave a comment.

THANG T. 
Rating:
5.0

All good.

ROSE R. 
Rating:
5.0

MS.CEASAR ✨ BEST GENERAL MANAGER 💝

TONYA W.  |  Overall Experience 
Rating:
5.0

I felt the rate was too high but the customer service was Excellent God Bless🙏

Jacqueline C.  |  Overall Experience 
Rating:
3.0

?

JOYCE M. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY T. 
Rating:
2.0

Trucks kept swaying left to right when driving! That truck needs a lot of work! Alignment. Tie rods Outer tie rods . Was a horrible ride with my family. Then they want to charge me more and didn't explain anything after requesting an extra day to move my stuff. Charging me for extra 90 miles when I'm reality I should of been given another 50 miles for the next day requested! No explication made over the phone at all

GRACIELA H. 
Rating:
5.0

Customer did not leave a comment.

YARERI B. 
Rating:
5.0

Truck needs to be fixed transmission is bad need alignment

VERA J. 
Rating:
5.0

Carrigan was excellent. He was an excellent host as well as a courteous service person. He represents U-Haul well. He deserves a winter-skull cap. (Because I heard that the location has run out of them.) Please order him one.

NICHOLAS S. 
Rating:
1.0

I had problems with the storage rental. It had a lock on it so I had to wait another day to get another one. However the new one I don't have a key for I cannot access unless someone is coming outta there. I tried calling the manager for after hours and omg!!! Didn't get no where with her and for her to tell her employee if they don't have another storage unit to refund me my money back, but I already paid for a storage and needed it. I'm a day behind because of the unorganized storage rental. I'm scared to leave town not knowing if the new unit I was assigned might get messed up because I paid cash and yes I do have my receipts. I just wish the person who checks you out explain how to access the gate to get in and make the customer knowledgeable of the process. The problem was fixed I'm just mad I have to pay an extra day because the experience.

Jessica W.  |  Overall Experience 
Rating:
5.0

The people was efficient courteous the place was clean was refreshing to see a business operating like a business supposed to be continue the good work

EZZARD D. 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

Yes

ANSELMO P. 
Rating:
3.0

Only had the truck for a few hours and got charged a full day. That sucked big time.

JONATHAN K. 
Rating:
4.0

This is a big facility so checking in a rental may take a while but everyone was friendly and professional

Robert D. 
Rating:
5.0

Customer service excellent, but vehicle was dirty looks like someone drove it in the mud, but other than that it's a great location

KIMBERLY M. 
Rating:
2.0

Better customer service

RYAN CHRISTOPHER T. 
Rating:
5.0

Keep your manager Shaniqah, she is great, always willing to make sure You are satisfied, jumps right in with her crew!

ABDUR-RAHIM F. 
Rating:
1.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

SIZWE L. 
Rating:
5.0

Customer did not leave a comment.

charles m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ophelia w.  |  Overall Experience 
Rating:
1.0

They rented me a trailer with the lights not working and when I returned to explain they said my truck's connection wasn't working. I checked it and it was working fine. Bad service.

EMMANUEL R. 
Rating:
5.0

Customer did not leave a comment.

tiffany t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asia C. 
Rating:
5.0

Wonderful service and manners here!!!

CINDY C. 
Rating:
5.0

Everyone was wonderful to me with there customer service. Exceptional they need a raise Good help is hard to find these days.Keep up the great work .

MARY L. 
Rating:
5.0

I love this location

MODESTO B. 
Rating:
5.0

Shenita is the best. Fast friendly service.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO M. 
Rating:
5.0

Thank You 🙏 I appreciate

SAMUEL H. 
Rating:
5.0

Customer did not leave a comment.

FRED P. 
Rating:
5.0

Please if you can security guard is needed

RICHARD L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

paul l.  |  Overall Experience 
Rating:
5.0

Great customer service

BRIAN G. 
Rating:
3.0

Better customer service by your in store agents .Fresher trucks. Make sure the mileage is correct and all lights are working

VALERIE C. 
Rating:
2.0

Have another way to rent to customers when your computer systems go down. Systems were down when I arrived and employees had no idea how to service customers.

Jeffery M. 
Rating:
2.0

Vehicle was really old, you can smell the mold inside the vehicle. Vehicle has 180,000 miles. Alignment is not even corrected. Brake pedal makes a horribly loud noise. I also ask the employee “nessa” for a one way truck but she said no. So I had to drive back 20 miles to return the vehicle. Customer service messed up my reservation a total of “3” times. Called me during my trip Wednesday, Friday, and Saturday. Cancelling my reservation and mixing location upon pick up and drop off.

HAMPTON T. 
Rating:
5.0

Everything was great 👍🏾

CHRISTOPHER K. 
Rating:
1.0

People at the counter are rude, but I guess U-Haul can only hire people with no manners

Milton L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

HECTOR MANUEL E. 
Rating:
5.0

The facility and staff were awesome. Thank you for such great service.

ANGELA W. 
Rating:
3.0

The public restroom to be clean 🐀And water getting into unit

KANDYCE W. 
Rating:
3.0

Customer did not leave a comment.

DUSTIN H. 
Rating:
5.0

Sherreta goes ABOVE N BEYOND TO MAKE THAT PLACE GO!! Even though busy she gets the job done

Sandra D.  |  First Impressions 
Rating:
1.0

Due to an error on employees parts, I was rented a different number trailer than my contract showed. The process of correcting this took over an hour and 3 employees. At one point during the process, one employee put on their backpack and began scrolling through their phone while sitting at the desk with others in line. I never received even an apology for the inconvenience. Absolutely unacceptable service.

ANDREW FRAZIER S. 
Rating:
4.0

I went in line to request a trailer the day before, got there and everything was set. The lady that attended to me (Athena) was very friendly and knowledgeable. I give her 2 thumbs up!!

GUY G. 
Rating:
4.0

3 lights on the trailer did not work at all. The turn signals didn't work, no hazards. The dolly I rented had a flat tire completely useless. Store wouldn't refund dolly. I use my truck daily to tow and felt unsafe on road way with no turn signals. Trailer needs service!

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Christopher H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

PATRICK A. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Keep up the good work, we need you.

MORDECHAIEL I. 
Rating:
1.0

Not applicable

Alyssa H. 
Rating:
5.0

Customer did not leave a comment.

Tyshan I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Nothing. The service was 👌.

WALTER M. 
Rating:
5.0

Guy assisting with hooking up trailer provided excellent instructions. He was knowledgeable and helpful. Please commend him for a job well done.

GLENN S. 
Rating:
5.0

Very friendly and helpful staffs

xenia a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
5.0

Customer did not leave a comment.

ADAM L. 
Rating:
5.0

Check strap ratchets to make sure they operate correctly.

PAUL V. 
Rating:
5.0

Experience was satisfactory.

ABRAHAM C. 
Rating:
5.0

Customer did not leave a comment.

JACKSON W. 
Rating:
5.0

Customer did not leave a comment.

OMAR R. 
Rating:
5.0

Customer did not leave a comment.

DRAYLA C. 
Rating:
5.0

Customer did not leave a comment.

Jovan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

EVER S. 
Rating:
5.0

Excellent customer service definitely recommend.

VIRGINIA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joe V. 
Rating:
5.0

Customer did not leave a comment.

SHARON M. 
Rating:
3.0

Please train these people in "Customer Service" They all are lacking these very important skills.

DEBORAH C. 
Rating:
2.0

The manager was great. But had to go through 3 trucks because unfortunately the catalytic converters were stolen off a lot of the trucks. Should have security onsite so this doesn't inconvenience customers and staff.

GREGORIO G. 
Rating:
5.0

Customer did not leave a comment.

lakuta t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quintin J. 
Rating:
5.0

Everything went well and the fellow who was in the yard who helped with pickup/drop off was a great guy; really enjoyed working with him. The one thing of note though is that with the trailer I got is it looked like the hitch had a slight tweak to it, like maybe someone prior had jack-knifed it a little so it made it difficult to get on/off my ball hitch. Just wanted to bring that up as something that should perhaps be attended to before rented out to the next person so they don't have to deal with the same issues I did.

John V. 
Rating:
5.0

Customer did not leave a comment.

HENRY M. 
Rating:
5.0

Customer did not leave a comment.

SHARON M. 
Rating:
4.0

The gentleman that checked us in was friendly and helpful. He explained the check in process well.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

PETER E. 
Rating:
5.0

Third stop of the morning to get my reserved truck. Not happy about that.

PATRICK P. 
Rating:
4.0

Customer did not leave a comment.

LONG N. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

Ana c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX A. 
Rating:
5.0

It was a blessing you had this trailer available.

AUDI J. 
Rating:
5.0

Customer did not leave a comment.

kam s.  |  First Impressions 
Rating:
5.0

Young ladies was awesome

terence s.  |  First Impressions 
Rating:
5.0

Vehicle clean and easy to work with. Staff was very courteous and professional.

santos c.  |  First Impressions 
Rating:
5.0

The store manager (not sure if I'm spelling her name correctly) but Ms. Shermetha went above and beyond the call of duty to make sure I was taken care of. My personal opinion you need more managers such as her, I've never met her personally but I feel as if I've been knowing her for years, what it is I was in a managerial position for over 17 years and what I relate to is she treat the customers the way she wants to be treated. I've had my experience of dealing with some of your other managers and to be honest they can take a 101 managers class from Ms Shermetha she's the manager at the U-HAUL on Antoine and Sam Houston Pkwy

Evenlyn P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jalisa H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tammy w.  |  First Impressions 
Rating:
2.0

Security could be improved. Feel free to contact me for solutions

Madison G.  |  First Impressions 
Rating:
5.0

Very convenient

jerry b.  |  First Impressions 
Rating:
5.0

The General manager and her employees are very helpful, friendly and professional.

Teronda P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donovan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victor c.  |  First Impressions 
Rating:
1.0

Have not gotten to the unit yet for there was a lock on the door and none off the employee could do anything about it IAM thinking about going elsewhere I was off the weekend now I got to. Take off tomorrow just to get the truck and hopefully they have the unit ready I payed for the uniit the truckabd can't get it done IAM thing ing about going elsewhere and get this stuff before j lose my stuff.

Neil D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessie o.  |  First Impressions 
Rating:
5.0

I do appreciate the service of Ms.Shanita, she really goes to bat for her customers I was having a issue with a storage, and she did everything in her power to make it right. Which ended up me getting another building it's good to have some one on your team like her, she's Awesome ⭐️⭐️⭐️⭐️⭐️Five stars for her

Lanell A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

takishia w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jesse g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn H.  |  First Impressions 
Rating:
5.0

The young lady, that help me was very professional and had knowledge of her job. The storage containers was nice and clean. I would recommend family and friends to visit this facility. con

GLORIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

alshanon p.  |  First Impressions 
Rating:
5.0

The staff i spoke with was very helpful and polite. She answered every question i ask her and was very acknowledgeable about everything. All of my concerns was taking very good care of.

kendra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY H.  |  First Impressions 
Rating:
5.0

The young lady that helped me was very nice and patient with a Pleasant attitude!!!

rosalind s.  |  First Impressions 
Rating:
5.0

I had been to 4 Uhaul locations until this one on Antoine and Beltway 8 They were able to help me .Excellent service

Melissa S.  |  First Impressions 
No reviews have been submitted for this location.

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