Comentarios del cliente para U-Haul Moving & Storage at N Sam Houston & Antoine

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at N Sam Houston & Antoine

Grado total:

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Pamela G. en

Grado:

El cliente no dejó un comentario.

THOMAS M. en

Grado:

Attendants were very courteous and helpful.

Gene J. en

Grado:

El cliente no dejó un comentario.

shawndriea T. en

Grado:

Good customer experience

kenneth R. en

Grado:

El cliente no dejó un comentario.

ALLEN H. en

Grado:

Jessica Gutuwez is great !

Margaret T. en

Grado:

not an issue with the location, the staff there was helpful, professional and friendly. But the app - I pre-registered on the app to pick up my truck without having to go inside, but it didn't connect my pre-reg information with my reservation! So I had to go inside and do it all over again. That added about 25 minutes between waiting in line and going back through the process.

Larry M. en

Grado:

El cliente no dejó un comentario.

Emily K. en

Grado:

Guy who checked out truck was very nice and accommodating.

troy t. en

Grado:

The line was long but the service was awesome. The rates were pretty good and the attendant assisted me all the way to my storage. Thumbs up.

Deward B. en

Grado:

Great crew there.

francisco R. en

Grado:

El cliente no dejó un comentario.

Roberta R. en

Grado:

The truck wasn't ready at a location I did reservation at had to go all out the way to another on. I was all off schedule yo move and everything was behind thanks to uhaul and then they over charged me and now I have to wait on my return smh

Pamela G. en

Grado:

I have no complaints and the manager was very professional

David W. en

Grado:

The stuff was very easy going, well prepared but most important they make sure to give me a call back to follow up because I was not able to rent a truck the first time. They reserve the truck for the next day, keep in mind it was in a busy weekend and firsts of the month. Thank you antione and beltway 8 location for making my move stress free. Also big thanks for the associate that check me out. She was very nice and make sure to tell me every single detail I needed to know to return the truck after hours. ( she very nice, pretty , little short, and well prepared. She own a notebook with all work information) anyways thank ya so much.

MARIA S. en

Grado:

El cliente no dejó un comentario.

francisco R. en

Grado:

El cliente no dejó un comentario.

Daniel W. en

Grado:

El cliente no dejó un comentario.

Roberto C. en

Grado:

El cliente no dejó un comentario.

William J. en

Grado:

El cliente no dejó un comentario.

Cecilia H. en

Grado:

El cliente no dejó un comentario.

hector C. en

Grado:

Exelente customer service nothing to do

Nelson G. en

Grado:

The knowledgeable and friendly staff made all the difference!!

Jessica M. en

Grado:

El cliente no dejó un comentario.

SUSAN C. en

Grado:

I had a spare tire stolen from there, I had a security gate drop on my travel trailer and cause 5000.00 damage and recently I had my entire travel trailer stolen and no one really seemed to care .

Cornelius B. en

Grado:

El cliente no dejó un comentario.

robert R. en

Grado:

El cliente no dejó un comentario.

larry C. en

Grado:

El cliente no dejó un comentario.

Lazerick E. en

Grado:

El cliente no dejó un comentario.

patricia B. en

Grado:

Very efficient and professional

JOseph P. en

Grado:

Your check in process is more laborious than applying for a mortgage. Despite my efforts of “checking in” prior to picking up the trailer, it still takes the store 15 minutes or more to process my reservation. I upload my license in advance, I enter my truck information in advance, I pay for it in advance. Once I arrive I still need to succumb to your agent calling 2 of my friends in order to complete the reservation. I have no issues with your staff but this process is awful from a customer point of view

Meshone A. en

Grado:

Mileage and gas was incorrect and self-checkout would not work when I tried to update the gas and mileage causing me to get behind on moving! THEN I WAS CHARGED IN EXTRA DAY DUE TO THE INCONVENIENCE!! THIS IS POOR CUSTOMER SERVICE AND I WILL NOT RECOMMEND THIS LOCATION TO ANYONE ELSE DUE TO THIS ISSUE!!

Anton C. en

Grado:

These guys did great with my return and offered awesome tips for my next rental. I'll be back there no question. Hector is a great employee. Thx man.

leon F. en

Grado:

Give the customer information about how the Equipment Works. Work on your app it's not user-friendly

Miguel P. en

Grado:

The lighting was not the best Was

Dave J. en

Grado:

The girls and guys at this location are wonderful... I hope they are paid well, they are awesome!

JOHNNY R. en

Grado:

Stay open longer

noman A. en

Grado:

El cliente no dejó un comentario.

Dung N. en

Grado:

Great

TOM S. en

Grado:

On 11/1/19, 8:45am,I went to the uhaul storage facility in the front of my subdivision to inquire about renting a 6x12 trailor. I was informed that they rented only trucks, no trailors. No problem, they were very friendly and called another uhaul storage facility nearby that said they had 6x12 trailors. I went to that facility and they were friendly enough. I informed them I needed a 6x12 trailor to tow a large offroad hunting vehicle. I spent an hour at this facilite trying to get paperwork completed due to my phone getting lousy reception and was unable to take picture of my drivers license and get it uploaded to uhaul app. Finally dI'd it the old fashion way and they took me to hook up trailor. Turned out that they only had enclosed trailor which would not nearly allow my vehicle to fit inside. We canceled every thing after they blamed me for not telling them i needed open trailor and off I went to another uhaul facility. Now 10:30am. This facility was out of open 6x12 trailors. They promptly called ahead and reserved the last 6x12 open trailor they had to rent. I am now at the 11202 Antoine, Houston TX facility 11am. The young lady, I believe her name was Monica, was very polite and helped me thru a difficult morning. I was informed the trailor needed a new tire and could not be rented. It is now all I can do to hold my composure. Because they accepted a reservation, they said they would make it right, replace the tire, and rent me the trailor. The replacement took 30+ minutes and I was out at 11;45am. I returned home, went to load my vehicle and realized that the 6x12 trailor only had 4 foot tail gate, entry ramp. "How dumb I am feeling about now, as my vehicle is 5 feet wide. This one is on me." Back to uhaul with trailor and returned at 1:05pm. (This uhaul facility is not near my home.) I was informed by Monica that all she could do for me was to charge me 1 days rental and one days insurance. I understood that she did not have the authority to offer any other discount. I asked to talk to the manager. 5 minutes later she arrived and promptly hand me the receipt for $47.25 explaining that once the trailor left the property rent started on a per diem basis. I told her I understood the terms of the contract, bUT was there anything she could do for me considering that the trailor was out for an hour and my frustrating day with uhaul. I had now been in the process of renting a trailor from uhaul for over 4 hours. Maybe some flat fee or discount. I was flatly informed that there was nothing she could do. She really meant there was nothing she "would" do. Customer service and and reviews are worth something. If this is uhaul's hard and fast procedures, then you are acting like the near monopoly that you are. This is not about the money, but the amount of wasted time spent with uhaul. We had planned to leave for the Hunting lease at 11am and finally left at 2:30pm. Thanks uhaul for a great day, but never, ever again. Tom Sooy Contract numbe

Mauricio D. en

Grado:

It was ok, nothing out of the ordinary, the long wait, wasn't their fault,

Daniel R. en

Grado:

El cliente no dejó un comentario.

Dessie T. en

Grado:

El cliente no dejó un comentario.

Ginger L. en

Grado:

Everyone is very helpful and the place was clean and safe. Thanks

Anna R. en

Grado:

The help of the lady Shenikia on the key pad for assistance was quick and she handled my request for assistance with a sense of urgency. I appreciate her customer service

John M. en

Grado:

Helpful people, great location, clean and secure, will be using again.

Kelemoke N. en

Grado:

Great service and Excellent customer service!

cynthia g. en

Grado:

Good customer service

Krystal P. en

Grado:

Brsides the wait at counter my experience with tayaauna was. Perfect. Above and beyond without frowning.

SHANTRIA C. en

Grado:

Very nice and fast service

marcus d. en

Grado:

Customer service was very slow and unclear of what they were doing.

DARREN E. en

Grado:

I've been out of my unit #1050 at this location since November 2018 and yet I still get Bill's on the unit. They have cut my lock off at least once in the short time I had it and had to replace it.

Opus I. en

Grado:

Our only issue was with the accounting department. We mailed checks to make the payments monthly and at least 3 times the checks were lost. Someone needs to be more responsible with customer check

John M. en

Grado:

The people were really nice and helpful, only problem was the computer system didn't want to give me back my deposit. They kept at it till it did. Nice storage unit, exactly what I needed.

marcus d. en

Grado:

Excellent customer service

roy c. en

Grado:

This unit was empty since last month. Talked to manager directly but I went back in to office Friday because I kept getting letters and bills. You lost a $60,000yr customer and it doesnt matter

Rephael H. en

Grado:

Thanks for ur time . i like it very much.

christina f. en

Grado:

Christina who assisted me was very helpful and polite. Would definitely be recommending this location to others.

JOHN G. en

Grado:

kk

patrick W. en

Grado:

Great Staff. They are very knowledgeable.

lavonder c. en

Grado:

On my exit from the facility those guys were awesome quick and fast process without a problem.

denecia j. en

Grado:

I had made reservation for my truck to be stored at you facility; however I am in the hospital with my daughter. Please cancel these service until I have taken care of my daughter. Sent from my iPhon

Gabriel C. en

Grado:

Cool people!

CARRIE G. en

Grado:

Good customer service from manager

Shirlene T. en

Grado:

There was one person in duty place full of customers Instruction on how to access storage after were not complete 1st rental was incorrect for the amt being pdf service should be better

Dixie W. en

Grado:

Great

Vivian W. en

Grado:

I decided to move out of my storage unit after being there for several months because the staff was horrible I was overcharged often and my unit was not functioning properly there was poor service at

William G. en

Grado:

Very professional

Temika S. en

Grado:

I was moving out my storage and thought I would need a storage for my daughter's things I didn't think they would fit on the truck so I paid for a unit we never used I asked for a refund but was told

nonya s. en

Grado:

staff don't greet customer when enter building.

Amber M. en

Grado:

Even though I called earlier in the week to set an appointment for unloading my box, staff was still unprepared when I got there. Also, management did not know ubox policy nor my box's arrival date.

ETW T. en

Grado:

The cashier wasn't friendly.. she didn't even tell me thank you at the end of the transaction.

Meghan B. en

Grado:

Great!

Meghan B. en

Grado:

Thank you

gregory P. en

Grado:

Very expensive and treated poorly