Customer Reviews for U-Haul Moving & Storage at Mt Juliet

6,119 comentarios

14535 Lebanon Rd   Old Hickory, TN 37138
(At the top of the hill past Tractor supply)

(615) 754-6246

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 754-6246

14535 Lebanon Rd
Old Hickory, TN 37138
(At the top of the hill past Tractor supply)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Katrina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

gavin P. 
Clasificación:
3.0

El cliente no dejó un comentario.

amy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

I was staying in Franklin, TN and moving my daughter out of her dorm in Nashville, TN. But my reservation near campus in Nashville was cancelled (or moved) and I had to drive an hour away to Old Hickory to pick up a trailer. That was quite a ways out of the way.

Fred V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg P. 
Clasificación:
5.0

Witness an employee being berated by a customer. The employee who helped me was very professional about the situation. He never said a word, just continued to assist me. I feel this was his best option, for the situation could have escalated. Kudos to the employees.

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE B. 
Clasificación:
5.0

Great friendly service!

Steve B. 
Clasificación:
5.0

The team at this location is excellent! We've worked with them quite a bit lately and everyone is courteous, helpful, and patient. Big shout out!

Jeff Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

Corey S. 
Clasificación:
5.0

I've been a storage client for over 15 years and rented many trucks, vans and box trucks. The staff have always been professional, accommodating and very nice to work with in all matters.

JOY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles O. 
Clasificación:
5.0

Organized and well maintained. Customer service was very good.

Kenneth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Otabek M. 
Clasificación:
5.0

Get them more rental trucks and dollies

Tammy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry S. 
Clasificación:
4.0

Great drop off location

Paul F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

Service was excellent.

Leon H. 
Clasificación:
5.0

Website has to many issues trying to do an after hours drop off. This is the 2nd time in my last 3 visits in which I could not get my check in done in a timely manner and the last time it would not work at all and was on hold with customer service for over 30 minutes

matt V. 
Clasificación:
5.0

Everyone was helpful and friendly. Very efficient

Patricia K. 
Clasificación:
5.0

Friendly staff, very quick service, & good selection of equipment makes this store a great choice for the next customer. A pleasant experience for me,

Wayne F. 
Clasificación:
1.0

The break master cylinder leaked oil on my feet from Nashville to Pelham Alabama during a bad storm with 60 mph winds. My children were also in the vehicle during a close call accident due to my foot slipping off the oily break. I reported this to the manager an he tried to put it back on me. The truth of the matter is that he rented me faulty equipment and is trying to cover his ASS. I will continue to move forward with an Investigation into the this for tomorrow is my last day at a Robotics engineering job and I will be able to invest fully into that and packing up my house for the move. In Closing I would never rent a vehicle from this facility. You would be better off going to Penske the vehicles are well-kept at a much better level.

William T. 
Clasificación:
1.0

Not charge them for a cleaning fee for having to cut off a lock. I checked in the trailer and the gentlemen looked it over. He missed noticing that there was a lock on the trailer. They charged me $100 to cut it off. They could have been more detailed with their intake inspection and/or given me a courtesy call to own back and remove the lock. It was also an expensive lock that I could have saved. Just bad customer service. Honest mistake on my part however that's why they have an intake inspection at this particular uhual owned location.

Erath O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis B. 
Clasificación:
5.0

I've returned rentals to this location several times over the past two years. Always helpful, efficient, courteous. I also rent two storage units here. No problems. Site is clean, secure and accessible.

LARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
3.0

I got charged for a cleaning fee even though the trailer was empty and clean

Dillon B. 
Clasificación:
5.0

Very helpful. Very kind. Would recommend t I anyone.

Jeffrey S. 
Clasificación:
5.0

All went perfect. Great customer service. Very professional and helpful staff.

LAWRENCE B. 
Clasificación:
5.0

Great customer service and a good value. The location manager assisted me and was very helpful and courteous. Definitely recommend this location.

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy E. 
Clasificación:
3.0

N/C

Deloris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA S. 
Clasificación:
5.0

na

Keith V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tricia C. 
Clasificación:
4.0

Truck was not full when I picked it up. I drove it 25 miles and then put 7 gallons back in. So it obviously was not filled prior to my driving off the yard.

Michael P. 
Clasificación:
5.0

It was excellent. The manager and the return guy told me the correct fees/mileage, but the check out guy was off a bit. It's okay, but make sure the guys are on the same page. Otherwise, smooth as silk as usual.

david H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alfredo M. 
Clasificación:
1.0

Location of pick-up was changed 4 times and I was provided with a 15' truck when I requested 26'. This change of location and vehicle was made at 730am when pickup was 900am. It is unfathomable to think this is a reasonable substitution. I will not be using U-Haul again.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

farrel K. 
Clasificación:
5.0

Surprisingly easy to navigate. The hardest part of this whole experience was when my phone was having issues connecting to the UHAUL website to return the truck.

Gary M. 
Clasificación:
5.0

Keep doing what you are doing. Got in, out and down the road. That was my plan!

Kenton K. 
Clasificación:
4.0

Site manager was wonderful! Very professional & helpful.

Katie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry P. 
Clasificación:
5.0

Appreciated being able to book next day service and also be guided through last minute local Moving Company options at reasonable prices. Upon arrival and drop off I was helped by a couple of helpful guys rather than having to complete everything on my phone. Made my visits short and sweet for a good price. Only downside to my experience was the lack of 10 and 15 ft trucks, I had to rent a 20 foot when I would have preferred smaller. Other than that thanks for making my move much easier!

Selina O. 
Clasificación:
5.0

I dropped off right at closing time. Todd was helpful and friendly. He is great at customer service. Definitely an asset to the business.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Clasificación:
5.0

Your logistics software wanted me to travel 15 miles east to get my reserved truck and then travel 45 miles northwest to pick-up my auto carrier. Fortunately, the team at my local Uhaul facility (Mt. Juliet, TN) was able to offer a smaller truck and carrier that I could pick-up locally. Everyone on the staff was very helpful and customer-focused. Corporately you need to fix your logistics software,

Jeff Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinn S. 
Clasificación:
2.0

Better customer service

Styles C. 
Clasificación:
5.0

The staff was awesome! I came three times (to schedule pick up, pick up, and drop off) and all the different staff members I encountered were bending over backwards to make the process quick and easy and helped me carry/load boxes. This place still knows what customer service is! And, like mentioned, I encountered 7+ employees and they were all customer oriented. Super impressed!

Danielle H. 
Clasificación:
1.0

They have a kid in there that acts like he's hot stuff and above working for a living. Attitude is unacceptable. Does not provide a welcoming environment. Manager Adam is one of the reasons the kid acts like he does. When told I wanted the contract in black and white, he responded "well, the paper will be blue but the ink is black". Basically being a smart ***.

Ethan M. 
Clasificación:
2.0

The truck I was given had check engine warning light on. I was told it was a bad sensor and not to worry about it. It was very unnerving since I was about to drive 700 miles

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stan N. 
Clasificación:
4.0

El cliente no dejó un comentario.

ric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph J. 
Clasificación:
2.0

The truck I rented was supposed to be filled but was not. I had to fill it when I returned it so I was cheated out of approximately $10.00.

Johnny D. 
Clasificación:
5.0

Great service by Travis. Always nice people working there. They take very good care of the customers.

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nelson V. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry Y. 
Clasificación:
1.0

I was charged for a dolly I never got. Also they moved my truck to a different location and didn't tell me.

JESSICA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn L. 
Clasificación:
5.0

This location was great and the workers there were great however, the experience of booking the equipment on the phone and online were terrible. I first called and was told the nearest place that had the equipment I needed was at a store in Lebanon, TN so I drove the almost hour it takes to get there from where I live and was told that they didn't have the equipment so they were canceling my order. I then got online and found a closer location (this location) that had the equipment at the time I requested, 5pm so I reserved the equipment. I received a phone call after that stating that they wouldn't have that equipment until 6pm. That's not a huge difference so that is fine but the fact that the online system was incorrect after the experience trying to reserve everything on the phone made for quite a longer day than expected and was very frustrating to say the least. The employees at this location were fantastic to deal with so that made my experience easier to deal with.

Mark D. 
Clasificación:
4.0

Ensure that the correct vehicle is issued! In our case, this location issued us a 26' truck that was not the same as what was on our contract!

Jerry S. 
Clasificación:
4.0

Great service and I LOVED this truck.

Rebecca W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina D. 
Clasificación:
5.0

Smooooth needs no improvement !

JAMES J. 
Clasificación:
3.0

The truck leaked water and our stuff got wet. Damaging some of our belongings.

Roberto F. 
Clasificación:
5.0

give them the same service that i experienced i'm sure they will be happy too. just like i was, thanks for your ouick service

DANIEL W. 
Clasificación:
5.0

Nothing, we didn't have to wait, very nice return setup, in and out quickly

John B. 
Clasificación:
4.0

There were many turns to get to the location but worth the meandering. Very friendly young man checked out the trailer to us (his name might have been TJ?) and answered my questions.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne M.  |  Online Move In 
Clasificación:
5.0

Way too expensive!!!

paul O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
5.0

Very quick and efficient checkout, easy in and out.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan F. 
Clasificación:
5.0

The $19.95 advertised charge is very misleading. After keeping the vehicle for four hours and driving about 60 miles. My final charge was over $100. My recommendation is that your stores are more honest about the charges. You should not be allowed to advertise renting the truck for just $19.95.

WALTER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph N. 
Clasificación:
3.0

Mileage charges are too high. Will use another company next time.

Jason K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
3.0

Was told I was supposed to receive 9.37 back after I returned it and was supposed to receive an emailed receipt which I got neither and instead was charged 9 over the amount

Mario L. 
Clasificación:
4.0

Difficulty with store personnel answering phone to confirm truck day of move out. Earlier during last month of storage, staff on site answered incorrectly on how customer would receive credit back in case of partial month use. Had to get correct answer from Uhaul national customer service after extensive time on hold.

Brian M.  |  Overall Experience 
Clasificación:
4.0

Was only little surprised by storage unit being outside building in old truck box. That should be disclosed online.

ANGELA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

JenniferM O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN N.  |  Overall Experience 
Clasificación:
5.0

It was easy Staff were professional. Thank you.

Kevin H.  |  First Impressions 
Clasificación:
4.0

The manager Adam a cash was very pleasant I'm very pleased ! ¡Gracias!

Vashti M.  |  Overall Experience 
Clasificación:
5.0

Kind and very helpful,

Rebecca W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jimmy b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomi S.  |  Overall Experience 
Clasificación:
5.0

Do you have my check in date wrong. I did not check in until 12/6/21. Please correct this. Gracias

Shirley M.  |  First Impressions 
Clasificación:
4.0

Do not like the check in process. It's confusing to have to check in at one door then enter into another one. It should just be the one door. Loved it other than that.

Gabriella C.  |  Overall Experience 
Clasificación:
5.0

I have got to say, this was my first U-Haul experience. Moving out of State was a scary ordeal. I have never done it and only had myself, my Sister and my Brother in law to help. From beginning to end the experience was way more than we expected. Everyone was helpful, kind and professional. If ever I should have to do it again, I will definitely go through your company. I am telling anyone who cares to listen about this amazing moving experience‼️ Thank you, every single one of you‼️ Suzin Holtz

Susan H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY JO S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY W.  |  Overall Experience 
Clasificación:
4.0

The only problem I had was there was a couple of weeks when I couldn't get in because I thought I'd lost my key and I couldn't find what I needed to unlock my lock. When I finally called to arrange to have it cut off, I was told that a new lock had been put on my unit and no one told me until then.

Shirley M.  |  Overall Experience 
Clasificación:
5.0

The technician and manager helping me were knowledgeable and helpful. The manager was especially helpful in explaining the procedure as I was taking over a storage unit I shared with a friend.

Larry B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

beth f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William C.  |  Overall Experience 
Clasificación:
4.0

My only complaint would be lack of Ramos at entry door in the event you couldn't back a truck or trailer to the door. Other then that a great place with friendly and helpful staff.

ROBERT D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James E.  |  Overall Experience 
Clasificación:
5.0

Great storage facility and wonderful employees.

Calista H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LaQuntia D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew S.  |  Overall Experience 
Clasificación:
5.0

Staff very friendly and helpful! My experience with the move in was excellent facility very clean.

Angela H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  Overall Experience 
Clasificación:
5.0

Adam Cash is an excellent General Manager.

Jace S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

deanna g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MACKENZIE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody K.  |  Overall Experience 
Clasificación:
1.0

First, they gave me a unit that already had someone elses belongings inside and then issued me a new storage space. THAT space was empty, but they forgot to add that to my account so they locked my box up. Had to chat with them about that issue for nearly a half hour trying to get THAT squared away. Then the truck I rented to haul my toolbox had a door that kept popping open, and if it wasnt for a friendly driver on the road, I could have spilled everything out that wasnt tied down and/or killed someone. Truck had a cracked windscreen. Not a biggie, but I had to explain it away after the fact. After that, they neglected to close my account when I returned the vehicle as the unit was now empty. Now I keep getting rent reminders and charges added to a unit that I turned in 1 month ago. So you tell me how my experience was.

Kevin U.  |  Overall Experience 
Clasificación:
3.0

Not very clean, lots of spiders. Some staff friendly but not everyone.

John B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B.  |  First Impressions 
Clasificación:
4.0

Tried 4 times to get my due date changed to the middle of the month for my budget,no one could help and management never called me back

James B.  |  Overall Experience 
Clasificación:
2.0

The overhead door/garage door was bent and off the track at the bottom. It got to the point that I could not open it all the way up, nor could I close it. I complained and a member of the staff worked on it and got it closed. I returned several days later and the door was still bent and water was dripping down on my quilting machine. I asked to see the manager, and was told he wasn't there. I left a message for him to call me….he never did. So I moved out to another storage company down the road.

charley w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christi L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlyn G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dallerie P.  |  Overall Experience 
Clasificación:
5.0

You have a great team of young men and they took good care of me and my belongings. Thank you, Jacqueline

Jackie N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn W.  |  First Impressions 
Clasificación:
5.0

Having the storage unit at the same location as the van rental made our move much more efficient. We unloaded the moving van into our storage unit and didn't have to worry about taking the van to be dropped off...we were already there!

STEVEN F.  |  First Impressions 
Clasificación:
5.0

We are moving to Nashville from out of town. We were looking for a storage unit that was secure and affordable. We are very pleased with our choice to store our things with Uhaul storage facilities! As a bonus, we got our first month free!

robert L.  |  First Impressions 
Clasificación:
5.0

Your staff is incredibly helpful and kind. Our house was impacted by tornado last year in Mt Juliet TN. This location gave us a month free up front. Our repairs.took much longer than anticipated. I'm happy to say that 15 months later I would definitely recommend this location. Although our unit wasn't air conditioned, our items were all in terrific shape. I wouldn't hesitate to recommend this location to friends and family.

Valerie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RESTORATION A.  |  First Impressions 
Clasificación:
5.0

Once the access keypad was repaired a few years ago by the new management, this was an excellent storage facility to access and easy to utilize.

ISLAND BREEZE P.  |  Overall Experience 
Clasificación:
5.0

I had a wonderful experience with UHaul. Thank you so much! When I was in the hospital, they worked with me. Gracias.

jennie C.  |  Overall Experience 
Clasificación:
4.0

I was not clear on how to enter the building The code I was given did not work

Roxanne C.  |  Online Move In 
Clasificación:
4.0

I didn't give an excellent because I want this to be a true and realistic evaluation.

CHARLES B.  |  First Impressions 
Clasificación:
5.0

Great people and equally great service. Please use these folks and their services. You'll be glad you did!

William S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBBIE S.  |  Overall Experience 
Clasificación:
5.0

The best customer service 👌

USSERLINE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anjelica B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Liz G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda L.  |  Overall Experience 
Clasificación:
5.0

Very pleased with everyone.

William S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carli h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hippodrome R.  |  First Impressions 
Clasificación:
5.0

Adam Cash the manager was very helpful and curtious. He explained all the hours of availability.

Allen J.  |  First Impressions 
Clasificación:
3.0

No one returns calls

Josephine R.  |  Overall Experience 
Clasificación:
1.0

Rude and unhelpful, wouldn't answer questions, if I treated customers the way I was treated I wouldn't have any. Will avoid uhaul in the future, left a bad taste in my mouth. I went to another storage place close by and they were very helpful, had a bigger unit for less money and provided an overall excellent experience.

Scott S.  |  Overall Experience 
Clasificación:
5.0

After a couple stressful days of moving the employees here were so friendly and helpful. Overall, the light at the end of the tunnel and changed the day around.

Wyatt F.  |  First Impressions 
Clasificación:
5.0

Very clean staff was very helpful

Mike N.  |  First Impressions 
Clasificación:
4.0

Upon arrival, unit had not been swept out and dead roaches were present. Staff did let me borrow a broom to sweep out. During our near 2 month stay, we caught one roach, which is not bad at all, but also caught one mouse, which I'm glad the wife didn't see. I felt the facility was secure, but punching in a code every time between trips in the truck was a bit annoying. Overall, not a bad experience.

Richard C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOAN R.  |  Overall Experience 
Clasificación:
5.0

...the on line didn't explain the circumstances for the change of our pick up location...we found out the "why" after going to our original place who explained there wasn't an available vehicle...otherwise the locations in St. Louis and here in MT. Juliet have been helpful in explaining and offering assistance...

Ilaan G.  |  Online Move In 
Clasificación:
5.0

Always helpful and courteous.

James C.  |  Overall Experience 
Clasificación:
3.0

Your rates for storage units is excessive. The reason I left

JERRY S.  |  Overall Experience 
Clasificación:
5.0

I have used this facility before and always find the staff to be helpful and friendly. I will highly suggest this location to friends and others looking for storage. Thank you so much.

Sharon W.  |  Overall Experience 
Clasificación:
2.0

Terrible experience. Tried to change account details several times but they kept getting it wrong. Booked a van and was sent a U-Haul PROMISE that was not delivered upon, had to go many miles out of our way to get the van that we had a booked confirmation for. Will not use this facility again.

Amber M.  |  Overall Experience 
Clasificación:
5.0

Eric Sparks was an amazing employee. His willingness to show me around the facility and allow me to look at the exact storage locker location was an awesome. Eric is an excellent representative/ambassador of your organization.

jeffrey h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason E.  |  First Impressions 
Clasificación:
3.0

While the gentleman who helped me reserve my unit was very helpful and friendly, the one who moved me out was unfortunately not. His answers were short and he didn't seem to want to be bothered. He was very unenthusiastic about his job. I've used this facility before and could have sworn there was a proration of rent if you moved out early; yesterday while I was mid-question, he cut me off saying "they don't prorate." It's frustrating because we were just billed roughly 3-5 days ago and basically had the whole month left. That part isn't his fault but his attitude and delivery of information to customers could use some attention.

Meghan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOAN R.  |  First Impressions 
Clasificación:
2.0

Our rental unit was not swept,out, had dead cockroaches, and mouse droppings in the well of an interior wall. I was was expecting a lot more, as far as cleanliness from "indoor climate controlled" storage facility. I told an employee there and he stated that he never goes into the storage units and gave me the managers card. Matter of fact the pile we swept out, was still there today. I know that the business can't control what is brought in and it's impossible to be pest free, but this unit should have been inspected before move in.

Richard C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIBERLY S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean C.  |  First Impressions 
Clasificación:
5.0

Felt very safe when coming or going, always a U-Haul worker present on outside. Hallways and units kept very neat and clean.

sue g.  |  Overall Experience 
Clasificación:
5.0

I appreciate their service.

Foronta E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KIBERLY S.  |  First Impressions 
Clasificación:
2.0

The staff needs more training

Steven P.  |  Overall Experience 
Clasificación:
4.0

Check out was slow and did not check the account balance until asked.

clarissa e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HERB M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariele J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

steve c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA W.  |  Overall Experience 
Clasificación:
3.0

Staff was great. Facility did not seem as clean as other storage places. Had animal trap in unit.

Richard S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nyke L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jannetta L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

beth f.  |  First Impressions 
Clasificación:
5.0

They've got a great team. They're knowledgeable and helpful if you have any questions with storage, moving, or other advice in this field.

Tawnya B.  |  Overall Experience 
Clasificación:
5.0

Online rental process was easy and fast. I was surprised at the cost being a little higher than expected. When I arrived, my unit had a lock on it. Luckily the manager was there and he quickly moved me to a new unit. The checkin and main door entry process was a little complicated but nothing a little practice can't help.

Jennifer P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Hope L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela H.  |  Overall Experience 
Clasificación:
5.0

I lost my home at Meridian and my work at Lebanon FedEx and my daughters school. Living out of our car was so hard to organize. They gave us one month free and a lock and said I could have some boxes. He said... I'll never forget... We are here for you. Thank you forever. I'll never stop telling people.

Dorothy J.  |  First Impressions 
Clasificación:
5.0

Everyone I came in contact with was extremely friendly. Great Staff

lora c.  |  First Impressions 
Clasificación:
1.0

Unit assigned had a lock on it. After hours and did not have an access code. Had to call customer service number and had to put things in a different unit without a lock.

Jeanne J.  |  First Impressions 
Clasificación:
5.0

Coby, Rachel, and John are outstanding and made this stressful time bearable. I called to get assistance with the reservation because I was having difficulty on the website. Zach was no help at all.

Althea G.  |  Overall Experience 
Clasificación:
5.0

Rachel was awesome getting me set up! This has been a stressful time, but the UHaul folks made it just a bit easier.

Althea G.  |  First Impressions 
Clasificación:
5.0

Overall a great experience!

Doug B.  |  Overall Experience 
Clasificación:
5.0

great staff - best of all, everything for a move of any kind is right there

mel S.  |  Overall Experience 
Clasificación:
5.0

Moving's not fun. Having stated the obvious, your front desk lady made my business with U-Haul actually fun. Better keep her - give her a raise

mel S.  |  First Impressions 
Clasificación:
5.0

My move in experience was wonderful, the representative that helped me was very tentative and made sure I had everything I needed to help me with this transition!

AHNA W.  |  First Impressions 
Clasificación:
5.0

Nick went above and beyond in helping getting our issue resolved. Uhaul needs a lot more Nick's...lol I can say a lot more great things about Nick but I had to say Rachael and GM were great too.

Jimmie C.  |  First Impressions 
Clasificación:
5.0

.

tina s.  |  Overall Experience 
Clasificación:
5.0

Friendly greetings: Clear communication: Clean and orderly facility: Quick service. UHaul Mt. Juliet delivered an efficient and professional experience. I would definitely recommend this Uhaul..

Joel S.  |  First Impressions 
Clasificación:
5.0

Wonderful customer service... Thank You🤗

Corrine O.  |  First Impressions 
Clasificación:
5.0

Great employees!

REGINALD P.  |  Overall Experience 
Clasificación:
5.0

John was amazing! So grateful for his help and the easy process!

payton b.  |  First Impressions 
Clasificación:
4.0

The young man that checked me out was very helpful and approachable. That means alot when you are doing something unfamiliar. Gracias.

Kimberley F.  |  Overall Experience 
Clasificación:
4.0

.

Keith S.  |  First Impressions 
Clasificación:
5.0

GREAT PLACE TO STORE YOUR THINGS. EVERYONE WORKING THERE WERE SO NICE AND VERY HELPFUL WILL RENT AGAIN !!!

cynthia m.  |  Overall Experience 
Clasificación:
5.0

No comment

Emmett K.  |  Overall Experience 
Clasificación:
4.0

Good customer service

Marsha P.  |  Overall Experience 
Clasificación:
5.0

Quality storage. Highly recommend.

bruce d.  |  Overall Experience 
Clasificación:
4.0

Thanks for everything

michelle m.  |  Overall Experience 
Clasificación:
5.0

Everything was fine.

Wayne B.  |  Overall Experience 
Clasificación:
5.0

You guys are the best, gonna miss this place. Wonderful staff. Great prices.

thomas s.  |  Overall Experience 
Clasificación:
5.0

General manager was great! He should be the president of UHAUL.

ernest e.  |  First Impressions 
Clasificación:
5.0

Alex was the young man who helped us with a storage unit and truck return. I spoke with him Friday on the phone and luckily he was there on Saturday so I could work with him personally. Excellent !!!

Sheldon F.  |  First Impressions 
Clasificación:
5.0

Outstanding service. If it's not already, U-Haul should be the "Standard" for the storage industry.

SOJOURNER W.  |  Overall Experience 
Clasificación:
4.0

Had no problems. Very satisfied.

eddie o.  |  Overall Experience 
Clasificación:
5.0

Fast, professional, helpful

Andrew J.  |  First Impressions 
Clasificación:
5.0

Great staff! They made it so easy to get done what I needed to get done.

Brian B.  |  Overall Experience 
Clasificación:
5.0

They are wonderful always willing to help you. I wouldn't go any where else.

Lou R.  |  Overall Experience 
Clasificación:
4.0

A positive made pymnts online but Uhaul still insist on sending paper a Negative

KIMBERLY M.  |  Overall Experience 
Clasificación:
1.0

Fraudulent charges for the last 2 months. refuting the charges with credit card. local Management has not returned calls.

Steve S.  |  Overall Experience 
Clasificación:
5.0

After 11 yrs, I finally emptied my unit yesterday I brought my broom & dustpan expecting a lot of debris to clean up. There were no spider webs, no bug carcasses or mice poop. Just a little dust.

HEATHER H.  |  Overall Experience 
Clasificación:
5.0

Easy process and very helpful and friendly customer service.

matthew e.  |  First Impressions 
Clasificación:
5.0

Great service.

Deborah M.  |  First Impressions 
Clasificación:
5.0

Clean and curtious

BRADLEY B.  |  Overall Experience 
Clasificación:
1.0

Is no good servis and no respect for the costumes.

Ruben R.  |  Overall Experience 
Clasificación:
5.0

The staff and facility is awesome! Alex is very accommodating! I will recommend this location to anyone needing help with relocation or moving.

Tim S.  |  First Impressions 
Clasificación:
5.0

Everythings was great! My Ubox arrived in perfect condition. Nothing damaged and the staff was super helpful with scheduling load out and getting it open.

Michael L.  |  Overall Experience 
Clasificación:
4.0

N/C

gildardo l.  |  Overall Experience 
Clasificación:
1.0

The original staff was very unprofessional. They judged female customers appearances and were very obvious in doing so. It was very hard to get a hold of the manager. extremely frustrating!

MALINDA F.  |  Overall Experience 
Clasificación:
5.0

I have never experienced such a caring and professional services in regards of taking care of their customers, I will recommend them to everyone who needs a place for moving or storage their the BEST.

lila w.  |  Overall Experience 
Clasificación:
5.0

I have always received great service from this facility. Up until I had room in my new house, I had a storage unit too.

Susan J.  |  Overall Experience 
Clasificación:
5.0

Needed more help at counters on sat

KIMBERLY M. | Reservación
Clasificación:
5.0

Was very helpful and kind and help save me money and time ty for all the help

John S. | Reservación
Clasificación:
5.0

Will come back!

vilma m.  |  Overall Experience 
Clasificación:
5.0

Every U-Haul that I've done business with provides excellent customer service. The staff at My Juliet is truly exceptional however. Your Brand is solidly grounded in excellence. ¡Gracias!

sojourner W. | Reservación
Clasificación:
5.0

Wonderful customer service! Nice, professional and quick.

Stacy S. | Reservación
Clasificación:
4.0

Facility was fine. Appreciate having the hand truck available to use. Staff stayed late to check me out.

Mike Z.  |  Overall Experience 
Clasificación:
5.0

There was a lady that helped us (Bianca??). She went out of her way to help us find a storage unit that would fit our items and even backed the truck up for us to unload. Great Service! Thank you!

Christine e. | Reservación
Clasificación:
5.0

Everyone has been so friendly The only thing I would say negative would be to have employees park away from the doors for patrons to load and unload their storage units

Roxanne C.  |  Overall Experience 
Clasificación:
5.0

It was a great experience, the staff was very helpful.

Joni R.  |  Overall Experience 
Clasificación:
5.0

*

Rachael K.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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