Customer Reviews for U-Haul Moving & Storage at Mt Juliet

7,320 reviews

14535 Lebanon Rd   Old Hickory, TN 37138
(At the top of the hill past Tractor supply, Across from St. Stevens church.)

(615) 754-6246

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(615) 754-6246

14535 Lebanon Rd
Old Hickory, TN 37138
(At the top of the hill past Tractor supply, Across from St. Stevens church.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Timothy F 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H 
Rating:
5.0

Haden and Jackson at the Hermitage location deserve an outstanding raise! Those guys are so awesome and amazing! Their personality makes you want to come back again again to rent a truck just to be in their presence of superior kindness and, care and love. Their characters are beholding. We need workers like them in every work place that assists customers. The Hermitage UHual over all is the top notch with their workers. Absolutely!

Tina A 
Rating:
5.0

Customer did not leave a comment.

Anthony C  |  Online Move In 
Rating:
2.0

Manager at the time of move-in (Hussein Alsafi) did not honor the first month free promotion that was quoted in our truck rental. Hussein was the employee who checked us in to the storage unit and claimed that his manager did not allow for him to honor the promotion. When I asked why they did not contact us to make us aware, he did not understand why that would've been necessary. Stated he did not know how to refund the payment for the first month's rent. He advised I reach out to UHaul corporate, who then advised me that it was the discretion of the Storage Facilities to issue refunds. We did not pursue further action because we were still occupying the storage unit. Storage Facility was well lit and well monitored, and all of our things in the unit itself were safe and not damaged at the time of move-out.

Andrew M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leandro d 
Rating:
3.0

I made a reservation for 8:30 but when I arrived was told I had to wait for the manager to open the store at 9. I didn’t say much to the young man, but if there is self checkin why do I need to wait? Just felt like this out my whole day behind.

Crystal S 
Rating:
4.0

Customer did not leave a comment.

andy K  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Marissa P 
Rating:
5.0

Customer did not leave a comment.

Tom H 
Rating:
4.0

Customer did not leave a comment.

Jane R  |  Overall Experience 
Rating:
5.0

Doing great. Have been here before.

Gerry H 
Rating:
5.0

This location was great.

Edward R 
Rating:
5.0

The staff was friendly and helpful. The truck was really clean and up-to-date on equipment check. I was in and out in just a few minutes. I would recommend them to all my friends and family. Thanks for making my move a little easier 🙂

NELLIE F 
Rating:
5.0

Customer did not leave a comment.

John J 
Rating:
5.0

Customer did not leave a comment.

Jessica J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marty m 
Rating:
5.0

staff showed us how to access the bldg and showed us how to get to the unit.

Harry S  |  First Impressions 
Rating:
5.0

Jonathan, general manager was super helpful and great customer service.

Diana W  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Saket S 
Rating:
5.0

Offer discounts for AAA members, military personnel, AARP members, students, etc.

Janice J 
Rating:
5.0

Customer did not leave a comment.

Joe M 
Rating:
5.0

Joseph C. was amazing! So very helpful and friendly!

JOHN P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott F 
Rating:
5.0

Best uhaul on the business. All the staff is amazing

Jason S 
Rating:
5.0

Customer did not leave a comment.

Lamekia L 
Rating:
5.0

Customer did not leave a comment.

armand g 
Rating:
5.0

Offer vehicle without crack windshield (bugs and bird crap) and passenger door that closes properly. Starting with less than a 1/4 tank of fuel; first stop...fuel. After 50 miles, the tires finally rounded enough to feel like we were no longer riding on the rims. Overall performance was fine, it got the job done.

Dean T 
Rating:
5.0

Customer did not leave a comment.

Steven G 
Rating:
5.0

Customer did not leave a comment.

RONNIE R 
Rating:
5.0

Thank you all for your service. Have a bless day!

Paticia M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mark e 
Rating:
5.0

Customer did not leave a comment.

Eugene L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL M 
Rating:
3.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Quentin M 
Rating:
5.0

Customer did not leave a comment.

JAMES C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

The team at the Mt Juliet location is always friendly, helpful & efficient. The only problems I have encountered are the In flexibility of the corporate computer system. It went down on Thursday and I had to pay movers for their time for nothing, well, nothing and a waste of my own time & money as well. Many transactions are limited by, your software. And corporate policy. I've had multiple moves and, in a move, receipts get misplaced. You don't allow refunds on unused boxes without a receipt. Period. So all those separate transactions, on the same credit card I've used there for hundreds of dollars, you can't locate in your system and apply a refund. That's lame as hell. It's industry standard for a company your size, especially when you have customer accounts & U-Haul apps, on our phones and you still demand users do your bookkeeping for you. Then the system crash, where you lost 4 customers just in that one store in the time I was there on Thursday. No manual process, no front end process that could post to the central database when it was up again. BAD design! 30 years in IT and I haven't seen such a fragile system in years. Also, just in general, several times I've done transactions where the agents will tell me: "The system won't let me do this/that/the other thing" that it should be able to do. It can't find me with my name, email, phone, or order, under some scenarios. I think you need to take a hard look at your systems. Your people at the rental locations generally do a great job. Corporate IT seems to be hampering their work, not aiding them.

Alan H 
Rating:
5.0

Customer did not leave a comment.

otis R 
Rating:
5.0

Exceeded expectations. In the truck and on my way in less than 5 minutes and the return process took less than 3 minutes. Everyone at the UHaul store was extremely helpful and friendly even though I returned the truck at closing time. Overall, a great stress free experience.

John W 
Rating:
5.0

I cannot think of anything to improve. The young men who checked me in were very nice. The van was very clean easy to drive. I did have a little trouble locate the gas tank, but I finally found it

Tammy M 
Rating:
2.0

Customer did not leave a comment.

TODD W 
Rating:
5.0

The personnel at both locations were very courteous, professional, and helpful. Kudos. However, you shouldn't have to add the U-Haul App to your phone in order to resize the receipt. It was microscopic on my phone and not legible without a magnifying lens.

JENNIFER T 
Rating:
4.0

I needed to purchase some supplies for packing and moving. One thing I purchased was a lock for the truck. I didn't know until we were leaving town that the lock didn't fit. It was a lock more suited to a storage locker. Had to make a stop at a retail store to buy another lock. I feel the folks at the rental location could have asked what the lock was for (truck or storage) and then could have recommended an alternative. $12 wasted. In all other areas they were quite helpful.

Stevan B 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

maria g 
Rating:
4.0

The service at this location is top-notch, friendly, and professional. They also try to go out of their way to help meet my needs. Unfortunately, however, I continue to have issues with the app check-in to return equipment. If I search for a location "near me" it recognizes the location... but returning equipment, it then says it cannot find my location -- despite it being shared without restriction. I tried numerous times to no avail before finally giving up. (Yes it was updated.) There were two other people also having issues when trying to pick up at that same time.

Melissa J 
Rating:
5.0

Customer did not leave a comment.

Alan S 
Rating:
5.0

Creo que tienen un equipo de trabajo excelente y muy profesional , esta es la segunda vez que rento un camioneta y todo ha sido excelente, regresaré nuevamente para volver a rentar , este es mi lugar de renta

Eladio P 
Rating:
5.0

Rook provided great service!

Terry B 
Rating:
5.0

The location I have used a few times now in the past year has amazing employees. I’ve only witnessed amazing customer service every single time, and not just for me. I also witnessed a couple very busy times and each time the faculty kept their cool and offered only friendly welcoming behavior.

Brice L 
Rating:
5.0

Excellent check out and check in staff.

Martie G 
Rating:
4.0

Customer did not leave a comment.

Mark M 
Rating:
2.0

Waited at location where sign indicated for over 1/2 hour. Had to leave vehicle to go inside despite sign telling me not to. Location appeared to be understaffed and disorganized.

Robert J 
Rating:
5.0

This has been the best rental experience I have ever had. Everyone was very nice and helpful. Thanks so much!

PAMELA S 
Rating:
5.0

No improvemnets needed, the staff here are always friendly and very helpful. Not too many places give this kind of service anymore. Joe and Latisha made the xperience pain free.

Shelia W 
Rating:
4.0

Staff was very helpful. Unfortunately the trailer I rented was 6 foot wide but the ramp was only 4 foot wide so I couldn't load the mower that I bought two hours away.

Joseph F 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
Rating:
5.0

Thank you Nick. Well done.

Gloria H 
Rating:
3.0

Customer did not leave a comment.

Jennifer S 
Rating:
3.0

Customer did not leave a comment.

Beverly H 
Rating:
1.0

It’s too expensive

Austin H 
Rating:
5.0

Customer service was great everyone was helpful. Price was very reasonable for tralior.

brenda c 
Rating:
1.0

The truck I rented had a hole in the roof of the trailer and ruined a lot of my belongings..The center manager was very rude and would not help me at all this is the Mount Juliet TN center. VERY VERY POOR SERVICE..

Floyd M 
Rating:
5.0

Customer did not leave a comment.

Damon M 
Rating:
3.0

Your pricing model is very unclear and misleading, stop promoting “$19.95” when it’s going to cost way more.

Charles L 
Rating:
5.0

Customer did not leave a comment.

Amanda M 
Rating:
5.0

Management and staff was first rate! Massively helpful.

Michael A  |  Overall Experience 
Rating:
5.0

The door was hard to open and the cord broke during the process. I called it in and they said they would take care of it.

DANA B 
Rating:
5.0

Some missing box inventory. No file boxes. Not a major issue, but needed for move. Otherwise, no issues. Excellebt service from the team.

Alan H 
Rating:
5.0

Customer did not leave a comment.

phillp h 
Rating:
5.0

Customer did not leave a comment.

Bakhrom S 
Rating:
5.0

Customer did not leave a comment.

wayne m  |  First Impressions 
Rating:
5.0

Hayden provided top notch service and made sure to take the time to explain everything to me even though he was very busy!

JOSEPH C 
Rating:
5.0

The service I received was 5 ***** and I'm very happy with installation and customer service was absolutely awesome. Thank you U Haul for amazing service.

wayne c 
Rating:
5.0

Customer did not leave a comment.

Jeff G 
Rating:
5.0

Customer did not leave a comment.

marty m 
Rating:
5.0

No improvements, they were very accommodating and everything was the way it should be. When my piece of equipment was not available, they upgraded me to a different one at the same price which I thought was nice. The staff was friendly and knowledgeable. Customer service is so important and they were wonderful.

Anne Y 
Rating:
5.0

Overall experience was excellent. My one recommendation would be to upgrade the computer system that is used for the facility. Staff was great and made check in/out easy. Would recommend to anyone with indoor storage needs.

Brian B  |  Overall Experience 
Rating:
5.0

Very friendly staff. Courtesy and helpful. LOVE U-HAUL have used for years and years. Like the Old Hickory branch .....

Denis G 
Rating:
5.0

Customer did not leave a comment.

Allen D 
Rating:
5.0

Customer did not leave a comment.

torri B 
Rating:
5.0

Gentlemen behind the counter that assisted us were awesome. Made our experience moving as smooth as possible.

TIM M 
Rating:
5.0

Customer did not leave a comment.

Nicholas D 
Rating:
5.0

Customer did not leave a comment.

Zakhiriddin T 
Rating:
5.0

Customer did not leave a comment.

Karina G 
Rating:
4.0

I have only experienced the pick up portion of my rental.

Betty G 
Rating:
5.0

Wry well run location !!

Lisa C 
Rating:
5.0

The GM Hussan was the epitome of customer service. Kind, professional and personable are a few qualities I saw in our brief encounter. I plan to continue to do business and recommend U-Haul with this location in particular.

Zachary N 
Rating:
5.0

No improvements necessary

Percy L 
Rating:
5.0

Best U-Haul place Returns super easy!

Holly B 
Rating:
5.0

Fill up the gas tank!!

Robert H 
Rating:
5.0

Customer did not leave a comment.

Jeff M 
Rating:
3.0

Customer did not leave a comment.

Larry S 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
Rating:
5.0

Great place !!! The gentleman who took care of us was very good. I would recommend them 100%

Joan K 
Rating:
4.0

Good customer service.

Juanita B 
Rating:
5.0

Customer did not leave a comment.

German L 
Rating:
5.0

Customer did not leave a comment.

Barbara S 
Rating:
5.0

Customer did not leave a comment.

victoria b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Z 
Rating:
3.0

Not charging people an arm and leg if they didn’t drive far

GERTHA B 
Rating:
4.0

Nothing

Juanita B 
Rating:
5.0

Customer did not leave a comment.

Robin M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug L 
Rating:
5.0

Everyone is very courteous and professional.

Ed H 
Rating:
5.0

Customer did not leave a comment.

PAT B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meredith E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy N 
Rating:
5.0

Customer did not leave a comment.

Tracey W 
Rating:
5.0

No smoking inside the store😊 If it were up to me. Otherwise, staff was great service was awesome! Thank you! -Helen Libanan

Helen L 
Rating:
5.0

Customer did not leave a comment.

DANIEL O 
Rating:
1.0

Customer did not leave a comment.

ZAKIYA C 
Rating:
5.0

Customer did not leave a comment.

Phillip R 
Rating:
5.0

Customer did not leave a comment.

Logan H 
Rating:
3.0

Customer did not leave a comment.

Rafael A 
Rating:
4.0

Customer did not leave a comment.

Patricia F 
Rating:
5.0

The General Manager, Hussein, was extremely helpful. We had two, minor issues with some on-line accounting that he was able to completely able to resolve. He even added a couple more perks to our account that we found very useful. Highly recommend this place. Everything was as we expected after we completed our 700 mile, one-way trip from Florida.

Eugene L  |  First Impressions 
Rating:
5.0

The General Manager, Hussein, was extremely helpful. We had two, minor issues with some on-line accounting that he was able to completely able to resolve. He even added a couple more perks to our account that we found very useful. Highly recommend this place. Everything was as we expected after we completed our 700 mile, one-way trip from Florida.

Eugene L  |  Overall Experience 
Rating:
5.0

The process was so easy to reserve a space online. Carts are available in the facility for easy moving in and out. I experienced no negative issues while using the storage facility.

George P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennie G  |  Overall Experience 
Rating:
5.0

Hussein was very informative and helpful, the whole team there had great customer service skills. That's hard to come by these days. The only thing I could say is, I'd like to see a few more receptacles throughout the facility. It the storage area.

Jordan R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dinah R  |  Overall Experience 
Rating:
1.0

The staff was dismissive upon move in. It seemed to be an hassle for them to do their job and it was not a good experience. I left feedback about that but received no response. The staff was also and pushy, rude, and overall unfriendly upon move out. Not 45 minutes after the last of my items were out did I receive multiple, back to back calls asking to process my move out. I paid through 12/6, my items were moved out on 11/13. I did not appreciate the rush to vacate my unit during work hours interrupting a meeting for a non-emergent issue. I do not recommend this location.

Melissa B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C  |  Overall Experience 
Rating:
5.0

Hussein Alsafi helped me with this and he was excellent Best customer service experience in a while!

Caleb H  |  Overall Experience 
Rating:
5.0

Great

REGINALD P  |  Overall Experience 
Rating:
5.0

Hussein went above and beyond to help me out.

DANIEL L  |  First Impressions 
Rating:
5.0

We really like U-Haul storage, the management and staff. No issues ever.

Ronald B  |  Overall Experience 
Rating:
4.0

I made a truck rental and storage reservation online. I confirmed with U-Haul customer service that I would receive the free month of storage upon move in for the month 10/6-11-5 even though my truck reservation was for a future date, 12/1. Upon move in I was curtly informed that that was not the case and it was explained to me in a quite juvenile manner by a staff member at the storage location that that was not the case. Since I am on a time crunch for my move I did not have the ability to shop around for another option. I feel that U-Haul was deceptive in its promise but more than that I feel that customer relations should be worked on for this staff member as they did not have to speak down to me as if I did t have a brain.

Melissa B  |  Online Move In 
Rating:
5.0

The GM there is great, hes been helpful on many occasions. As well as the other staff members

Jordan R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennie G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alex T  |  Overall Experience 
Rating:
5.0

The door to the unit was bent and therefore not as secure without something in the unit behind the door to block it from being lifted. I was able to do that from the day I arrived, so it was not an issue! They said they would have it repaired once I moved out. I reminded them when I moved out and they said they would be taking care of it for the next guest. Everything about our experience was great and they worked with us to make sure we had everything we needed!

katie m  |  Overall Experience 
Rating:
3.0

Too expensive!

Melissa L  |  Overall Experience 
Rating:
5.0

Everybody at this location was very helpful and pleasant

Justin S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie M  |  Overall Experience 
Rating:
1.0

I have never had a positive experience at Uhaul, unfortunately. At my recent visit, I waited half an hour before someone was able to help me. The staff lack communication and customer service skills. As well, the terms of business were not clearly explained to me, resulting in a surprise charge on my card.

Daniel J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT T  |  First Impressions 
Rating:
5.0

Staff is super friendly and helpful. The facilities are well maintained. Our movers were very surprised on the condition of our items after 4+ years in storage - thank you for maintaining things so well.

Joseph B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole S  |  First Impressions 
Rating:
5.0

The staff was amazing. Hussein and Thomas went WAY beyond and above to assist me. They made UHaul proud.

Michael A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry B  |  First Impressions 
Rating:
4.0

Facility should be kept cooler. When paying for temperature controlled I would expect the temperature to be less than 80 inside b

Scott T  |  Overall Experience 
Rating:
5.0

Very clean and secure facility. All employees were exceptional!

Peter I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINALD P  |  First Impressions 
Rating:
5.0

The assistant manager, who helped us was great and took amazing care of us.

Scott T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cortez K  |  Overall Experience 
Rating:
5.0

Love the carts that are available to use. Staff was always helpful and knowledgeable

Legacy F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY E  |  First Impressions 
Rating:
5.0

So far so good!

John Y  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amandea S  |  First Impressions 
Rating:
5.0

Chase and his team took great care of us! We were late on a payment for one of our units but the other was on autopay, so he waived our late fee. Everyone was kind and attentive. Would recommend this facility to anyone!

Jacob H  |  Overall Experience 
Rating:
5.0

Wish price was lower

carol p  |  First Impressions 
Rating:
5.0

It would be nice if y'all would give me some of my money back lol js

Tina F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel R  |  First Impressions 
Rating:
5.0

Excellent customer service and a very clean facility!

Michelle H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin H  |  Overall Experience 
Rating:
5.0

These people are the best!!!

William R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lanell d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

casey v  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mandie S  |  Online Move In 
Rating:
3.0

My storage unit leaked and I have some things that are irreplaceable that got ruined.

Karen D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L  |  Overall Experience 
Rating:
5.0

They were all extremely helpful and friendly. Have been to this location numerous times and always had an excellent experience

Paula D  |  First Impressions 
Rating:
4.0

The motion sensor lights in the hallway need to stay on longer. If you are in your unit and the hallway lights go off it’s dangerous trying to get out to the hall to get the lights to come back on if you are packing/unpacking as you can’t see since the individual units aren’t lit.

Shahn D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica J  |  First Impressions 
Rating:
5.0

Hussian did a real great job of explaining everything to and assisting us with the move in

DAVID K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LATASHA G  |  First Impressions 
Rating:
2.0

I’m very angry first I was quoted the wrong price over the phone and I repeated what she said and then that same person told me my first month of storage was free and I get there and I was charged if I had not been so tired I would have gone some place else because she didn’t put it in the computer

zulma d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M  |  Overall Experience 
Rating:
5.0

Thank you so much for your help! Excellent customer service!

Michelle H  |  First Impressions 
Rating:
5.0

Very good experience

Daniel D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chantelles C  |  Overall Experience 
Rating:
1.0

The unit alarm went off when I opened it. I went to talk to a manager to see of that were a normal thing, the uhaul team locked the doors. The police showed up later to see what was happening I was being criminalized for opening the door to a unit I paid for two days before. There has been no cancelation notice up to this time, and still yet to recieve any. I am currently considering legal action for the distress, defamation, breach of contract, and humiliation. I have never received such a unprofessional service in my life.

Christopher M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

josh s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERI P  |  Overall Experience 
Rating:
5.0

Thank you for being so close to our house.

victoria s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamecca H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

richard h  |  First Impressions 
Rating:
1.0

I would recommend anyone looking for a safe place to store your belongings at this facility, they have really friendly staff and they walked me through the move in process and they do provide locks that are inexpensive. Unfortunately, I do have to give it a one star rating due to when I was moving out an employee charged me on “accident” for 3 fee’s totaling 80$. I was on the phone with them as they made this error, they ended up calling over a manager whom stated they didn’t know what the charge was for. The employee then stated they “may” have checked the 3 boxes that added those fee’s. We ended the call with pretty much there is nothing that can be done because it has already processed on their end. I then received a call back from the manager shortly after, he said he contacted corporate and they also stated there was nothing that could be done because I had already moved out of the unit and it had already processed on their end. The manager said unfortunately I would still be charged regardless of their mistake and they “may” be able to refund me or “something”. I immediately locked my cards, and I am waiting to see if they proceed with charging me. I do not usually write reviews but when I do, I try to be as honest as possible. I really did enjoy my stay at this location, just really unprofessional that nobody could correct their mistakes. At the end of the day I am still extremely happy to say I was confident in trusting this facility to hold my belongings. And I realize people make mistakes! So, no need for an all negative review it deserves the good too. :)

Brandon S  |  Overall Experience 
Rating:
5.0

The staff here is wonderful and I can't say enough good things about them.

Tonya S  |  First Impressions 
Rating:
5.0

Love this place. They always been there for me,helping with my needs. Have used storage unit and Trucks.

KERI P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mathew C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradford S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STAVANA B  |  Overall Experience 
Rating:
1.0

Looked online Sunday and seen 10x10 units available. Went to facility. 2 lazy employees said there were no 10x10s available and “pulled a report” to verify. Went back out to my vehicle, got online, and rented the 10x10 unit that I wanted while sitting in the parking lot. Did their job for them, maybe they should share their paycheck.

Gregory C  |  Online Move In 
Rating:
5.0

Extremely helpful staff. Would highly recommend for storage needs. Also, supply costs for boxes and tape are actually lower than HD or Walmart.

Geoffrey O  |  Overall Experience 
Rating:
5.0

Mt Juliet Uhaul is run well. The staff is great, some are young you get some non sense with that, but overall it was a pleasure to do business there. Adam Cash helped me with returning furniture pads and getting refunded, I appreciate hiw he handled that. 5 stars.

Bryan H  |  Overall Experience 
Rating:
5.0

They were great and helpful

Marla L  |  Overall Experience 
Rating: