Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lock was not in unit at first move in but supplied it next day - overall good experience
Tracy Rondinello
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Briana Knapp
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Nelson Otero
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jhakiema hendrickson
|
First Impressions
Rating:
5.0
James was very helpful in getting the unit and also when vacating unit
Susan Haecker
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Michael Bernier
|
Overall Experience
Rating:
3.0
Only reason why I wouldn't prefer to a friend too expensive For the size and that's why I gave it that Rating.
Tobey Rodriguez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Margaret lacasse
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria Rivera
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Joshua Diaz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juliette Son
|
Overall Experience
Rating:
1.0
I was over charged for my unit
It was not the size it was advertised as and as a result I paid more for less.
Adriana Genovese
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Susan Haecker
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Bruce Glenny
|
Overall Experience
Rating:
4.0
My office visit was better than I expected...read reviews b4 my visit some were disappointing to read but for the most part you gotta witness things yourself...the young lady that helped me was very nice and helpful
RODERICK TURNER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Cupillo
|
First Impressions
Rating:
5.0
Awesome 💯
Zaheer Bajwa
|
First Impressions
Rating:
1.0
Very expensive and kept going up a lot every year with short notice.
Heidi Kellogg
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
RENEE DOW
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First Impressions
Rating:
5.0
Customer did not leave a comment.
KEVIN HOLBROOK
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
merary daniels
|
First Impressions
Rating:
1.0
You guys couldnt give me at least 2 more days to take my stuff out without you guys knowing my situation, you guy's auctioned my stuff, important things for my daughter were gone..
victor domingoez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
israel rivera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDGAR HUERTAS-BRENES
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Overall Experience
Rating:
5.0
The units are much smaller than described. I have to rent 3 units to hold a 3 bedroom house.
KRISTINA VIEIRA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tiffiny Bookman
|
First Impressions
Rating:
1.0
When I first opened up the unit, I was berated with questions and phone numbers of several different people to prove who I was and I wasn’t taking the facility just given a number and told to go find it which is offsite.
When leaving the facility, I had to take pictures and prove to them that it was empty but who knows who’s pictures those were? So I had to go back to the facility take a picture and then drive back to the offsite and it just made it very inconvenient and it was nobody there to ever answer the phone because it always went to an answering service and they couldn’t help me out with my situation and told me how to physically go there, but I already had loaded up my 26 footer with auto transport, and it just made it a very big inconvenience to go back to the facility to let them know that I had vacated from the facility so I wouldn’t get charged another month. I will not recommend especially to anybody. Other facilities escort you and help you when moving in or moving out!! Not having to drive back and forth!!!
Samuel Authur Rath
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRUCE HALL
|
First Impressions
Rating:
4.0
Luz Ortega was great to work with.
Beverly Germain
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RICCARDO CARROLL
|
First Impressions
Rating:
5.0
Great lady the best she try to help me out with everything
Martin medina
|
First Impressions
Rating:
4.0
I content with the storage facility
Raymond Michael Walsh
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rita Mitchell
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Overall Experience
Rating:
5.0
I’m very please with all of it I found everything to be easy I thank you for making my move easy happy hoil
daisy sanchez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
crucita rodriguez
|
Overall Experience
Rating:
5.0
Devin was extremely professional. Easy in,easy out
Guy LASHOMB
|
First Impressions
Rating:
5.0
excelentes personas y amables
ELBA GONZALEZ
|
First Impressions
Rating:
4.0
it takes 2 or 3 entries to access door
Michael Moylan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELBA GONZALEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA MESERVE
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ERIC RIVERA RIVERA
|
Overall Experience
Rating:
5.0
The front office location at Montgomery St. Is not very clear, I wondered around for a good amount of time looking for it.
Pierce Jorgensen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Iris Rivera
|
Overall Experience
Rating:
5.0
Not a new customer. I had to change my auto-pay date.
James Odom
|
First Impressions
Rating:
5.0
I did not leave the storage unit. I am well pleased with the facility. I requested to change , my auto-pay date.
JAMES ODOM
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua Esteva
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First Impressions
Rating:
3.0
Customer did not leave a comment.
ERIC RIVERA RIVERA
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Sonia Navarro
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
SYBILLE LEGITIME
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lydia Garcia
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Cynthia Racicot
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
micheal hohol
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jesicca Dejesus
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonia Navarro
|
First Impressions
Rating:
5.0
Staff was very friendly. Special shout out to luz she is an awesome manager. Very helpful!
Lynn Pierson
|
Overall Experience
Rating:
5.0
Staff are polite and knowledgeable. Always had a good experience with staff.
KATHLEEN ALVES
|
Overall Experience
Rating:
5.0
Very professional!
Iris Rivera
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Desiree Brown
|
Overall Experience
Rating:
5.0
Staff was very helpful and readily answered my questions.Great Staff!
miriam gonzalez
|
Overall Experience
Rating:
1.0
I was communicating with Owen in Western Mass. We had set up a time to meet to review the contents of my storage bin and check me out. Owen said he would pay me for the contents of my storage unit. Owen knew I would be in town only one day. On the day we were supposed to meet he texted to say he could not make it. He said to swing by the facility and sign the form turning over my contents to him. He asked me to give him an amount i wanted for the contents and he would send me a check. He also said he would take a picture and that he would forward anything in there I wanted. I signed the form stating I wanted $950 for the furniture inside. Since I signed the form and arrived back at my home in Ohio nothing has happened and I have not been able to contact Owen. I have really been scammed here.
arthur jasper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leo Labonte
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIANE JUBREY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MILAGROS LOPEZGERENA
|
Overall Experience
Rating:
5.0
Luz Ortiz was amazing in assisting me over all
JOSE ALVARADO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diana Laureano
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT DUQUETTE
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DANIELLE BRIDEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Celestino Huertas
|
Overall Experience
Rating:
2.0
Called about being done with my unit on Sunday uhaul staff said I was allset.
I recieved an email 6 days later saying I owe a late fee and monthly payment.HUH!!!! Called back they said we sent a message to GM of the Montgomery St Chicopee ma facility, It should be allset. I recieved an email from GM an hour later with a reminder to payment and late fee… what is wrong with people. GET IT TOGETHER
Daniel Ewing
|
Overall Experience
Rating:
3.0
I loved the customer service and very friendly but I would recommend uhaul to keep track of all storage lockers in and outside their units that may be locked with customers who own or owned the lockers.
ashley haas
|
First Impressions
Rating:
4.0
Only complaint was when we went to the unit the unit was already taken with a lock and we had to return to the store to report it and to get a different storage unit. But my issues were resolved immediately and with good customer service.
Need Information
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
johnathan cusson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara Deslauriers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mathew Doyle
|
First Impressions
Rating:
5.0
I had excellent customer service and the facilities are well cleaned and maintained. Although prices are quite high but overall I recommend U-Haul storage in Chicopee at Montgomery St.
Miguel Ocampo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria Theroux
|
Overall Experience
Rating:
5.0
Very friendly and respectful staff
JONATHAN LAUTURE
|
First Impressions
Rating:
1.0
I moved in same day I rented..didn't receive lock I was promised I had to leave my valuables outside when I went to cvs to pay for a lock
David Goldfarb
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Charliana Perez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
yolanda colon
|
Overall Experience
Rating:
5.0
Whatever you’re paying Luz, she deserves at least twice the amount.
STEVEN BERLIN
|
Overall Experience
Rating:
5.0
I am very well pleased not only with the management but as well as the staff there that is willing to establish and maintain good customer service! Plus the given entry that the location’s store is immaculate on the inside!
Joe Perez
|
First Impressions
Rating:
1.0
was lied about getting a certain size couch (5x10) into the facility. Wasn't able to. Need this to be canceled.
ANTHONY BORTOLUSSI
|
First Impressions
Rating:
5.0
I have rented a unit at this facility three times over the past eight years, yet this year was the very best experience so far due to Edwin Velez‘s positive management and helpful staff. I would highly recommend this friendly team to help you with your storage and/or vehicle rental needs.
ROBERT SIUDZINSKI
|
Overall Experience
Rating:
3.0
Facility was well maintained, secure, clean and accessible 24-hours a day, the biggest down fall is the rent went up an exceedingly amount very recently with no valid explanation, every time contact was attempted in question with this no response was received, the 3 stars is there due to the high rent, other than that it was a good experience
MICHAEL GOSS
|
Overall Experience
Rating:
3.0
Hade a hard time with getting a trailer to rent that was large enough to go one way.
CHRISTIANT SMITH
|
Overall Experience
Rating:
3.0
130 for a 5x10 is not a good price
Joseph Gonzales
|
Overall Experience
Rating:
1.0
We were supposed to be taking money out of my account every month that never happened I lost my job and you couldn't even help me by taking off all the late fees
michaline oconnor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLRETHA WASHINGTON
|
Overall Experience
Rating:
5.0
Everyone was just great in Holyoke Appleton St and Chicopee on Montgomery Rd.
I will definitely call them again.
Thanks to all
laurie ricardi
|
First Impressions
Rating:
4.0
The experience was good
michelle biathrow
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cesar gomez
|
Overall Experience
Rating:
5.0
I appreciate doing business with you guys and would do it again if I’m ever in town and in need of a storage unit
Tyrone Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jose martinez
|
Overall Experience
Rating:
1.0
All my boxes and furniture have been torn up by mice.
Jason Roberge
|
Overall Experience
Rating:
4.0
Pain less and easy no problem deff. Tell anyone to go there and I like the hole alarm thing makes me feel safe about my bike
STEPHANIE LARIVIERE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrea Alvarado
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ralph Bartholomew
|
Overall Experience
Rating:
5.0
Am well pleased with the service.
CHRISTIANT SMITH
|
First Impressions
Rating:
5.0
Good company thanks for being there for me & my family
BERNARD CAMPBELL
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
NILDA MEDINA
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samantha Palmer
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
camilo pascual
|
Overall Experience
Rating:
3.0
When I cleaned out my storage unit there was a bunch of water in the back of my unit possibly due to the rain that we just had. The online checkout was terrible they asked for me to submit pictures but didn’t give me an option to submit them. And the store manager Patrick at the Memorial Drive store was very rude from the gecko, even after I was renting trucks. I will continue to travel out to Westfield for my further or any U-Haul needs. Also when I picked up my trucks for moving there were furniture pads as well as a handtruck laying all over the bed of the truck. When I notified the store manager about it he told me it was my responsibility because the trucks were now in my possession not cool.
Tammie Badura
|
Overall Experience
Rating:
4.0
Facilities and equipment you guys have are great BUT, customer service (get in contact, check order status, speak with a representative..) is awful.
Juan S Velasquez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOSSIE GREEN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DIANE JUBREY
|
First Impressions
Rating:
5.0
Thank you for great service!!
Lisa Laudato
|
Overall Experience
Rating:
5.0
Gracias
Erwin Rosario
|
Overall Experience
Rating:
1.0
General management Patrick treated me like a animal and yelled rasict slurs at me when he thought he caught me sleeping in storage, denied me access to get stuff for work and cause me to lose employment. Thanks.
Mark Williams
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nancy Peterson
|
First Impressions
Rating:
1.0
I have filled a complaint against the manager for being rude for no reason and hanging up in my face. I followed protocol accordingly to him telling us what to do
linda maloni
|
Overall Experience
Rating:
1.0
Cant open my door without using something to pry it upward bcuz door is not aligned... Tried callimg on move in day but they were busy said they get right back yo me and never did this will be the last month I use you guys
I have more stuff and am dreading accessing it, my wife is unable to access it bcuz of the force required to open the door
Gregory Harrison
|
Online Move In
Rating:
3.0
There were no first floor units available. I at least was expecting a lift a some sort.
Martin Davis
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
sandra Welch
|
Overall Experience
Rating:
5.0
The online process did not make clear that for this particular building, the access code had to be punched in twice on two number pads.
An elevator in the building would be nice for upper floor storage access.
Michael Kochneff
|
Online Move In
Rating:
1.0
Key card didn’t work. No one after hours was able to help - not even the main 1-800 number. I am being forced to come back today to get this sorted. That’s an extra two hour trip I can’t afford to take during my only day to pack up the truck. I’m extremely upset.
Kathrine Chartier
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beverly Germain
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Katie Bieg
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
edwin velez
|
Overall Experience
Rating:
1.0
I couldn't even get access to my storage unit. I had issues getting my truck rental the night before so I had previously spoken with customer service over the phone. The location I reserved it at doesn't keep keys after hours yet has the option to select 24/7 truck share. They had no notification of that anywhere. I didn't find that out until I got there. After we resolved that issue, I asked the manager if I could still move into my storage unit at any time or did I have to wait for that too. She told me I could move in at any time as I had opted for the self move in. When I got there, I entered the code that was emailed to me, but it kept telling me access denied. I called customer service and waited on hold for almost an hour. I finally got a hold of someone and she said I should be able to have access, but since I couldn't I would have to wait until business hours. The only thing I could do was put in a complaint. She transferred me to the person who handles that. The next woman they transferred me to told me that it didn't say 24/7 access on my contract and normally it would and it would be an extra charge. I'm pretty sure, all storage units are supposed to be accessible 24/7 so it's at your convenience. Why would someone pay to store their belonging somewhere when they only have a window of time to access it. Furthermore, there were signs all over about 24/7 access. It was the second day in a row that uhaul inconvenienced me. I was forced to keep the truck with all my belongings in it for another night and now have to pay for another night to rent the truck which I wasn't anticipating having to do. Overall, I'm very disappointed in the level of customer service I have received from Uhaul.
PAYTON TAYLOR
|
Online Move In
Rating:
3.0
Charged extra fees with no warning and really fast. Was set up on automatic payment and they kept screwing it up charging me an extra 50 every time after 3 days without a call saying something was wrong. Way too expensive now. Won't rent there ever again.
Jonathan Trudeau
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Preble
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ruthie maria melendez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Denise Preble
|
First Impressions
Rating:
1.0
Very unprofessional! I was assigned a storage unit that belonged to someone else and had to wait 3 hours for someone to fix that mistake! Once I paid for my storage unit 2 weeks later I was told because I wasn’t charged 2$ I had to pay a 32$ fee! Would never do business with uhaul again!
SEAN CRUZ
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Frederick Mancini
|
Overall Experience
Rating:
5.0
Mr.Cotto was super helpful with everything I asked for. Overall great service thanks to mr.cotto
eloy arocho
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
david hall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose Rivera
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
john Richards
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GAYLE TAYLOR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
linda grzejka
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT LAFLECHE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Dziedzic
|
Overall Experience
Rating:
1.0
The general manager is rude and disrespectful he should not be in his position he should be fired. He knows he will get all complaints about his district so he does not care who complains about him and it shows alot!
Mimi Silva
|
First Impressions
Rating:
5.0
Staff is always friendly and helpful. Accommodating when needed. Never had a bad experience with staff. My unit wasn’t the best lit but it wasn’t a big issue because I wasn’t going in and out often.
erin Dodd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luz Torres
|
Overall Experience
Rating:
5.0
They were very professional but most importantly helpful!!!
reinaldo guzman
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DAVID DINGEE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD MELIKIAN
|
Overall Experience
Rating:
4.0
I was surprised to see the mouse poison in a room. I hope there is no problem with mouse in the closet.
Mariko Romagna
|
First Impressions
Rating:
5.0
Rep was very friendly and helpful. She I got the unit that fit my needs.
Eti Eteuati
|
First Impressions
Rating:
1.0
The customer service personnel were very rude and unhelpful. Unit had rust on handle which rusted my lock internally and couldnt open it. Way too expensive for the service and quality of everything!
Kimberly moore
|
Overall Experience
Rating:
1.0
mice chewed up stuff. Spiders infested books. Moved out be4 renewal. Notified office. Charged another month anyway. Agent LAUGHED @ my frustration. I now had 2 open case 2 get $ back! VERY BAD SERVICE
KAREN LEWIS
|
Overall Experience
Rating:
5.0
Very polite and i feel really comfortable.
Carmen Tirado
|
First Impressions
Rating:
5.0
The manger at this store is amazing really took the time to help me out and very understanding. He definitely needs to be promote
kay lopez
|
First Impressions
Rating:
1.0
Trying to charge me for a storage unit that I never used. I turned unit 1110 back to them 24 hours later, since I had been I'll advised. The unit would not hold the 26 ft truck contents!
Kathleen Bowe
|
Overall Experience
Rating:
5.0
worked with Nic Martin for years and it was my pleasure to meet him and thankful for his attention to any issue I had.
RICHARD PIECZARKA
|
Overall Experience
Rating:
5.0
didnt have any problems or issues thank you
Jessica Ojeda
|
Overall Experience
Rating:
4.0
Access was not 24 hours. I couldn’t access the building at 2am.
KRYSTAL BUSBY
|
Overall Experience
Rating:
5.0
Great facility
PATRICIA KUSTRA
|
Overall Experience
Rating:
5.0
n/a
beth slater
|
Overall Experience
Rating:
3.0
Too much confusion when arriving from out of state with a full trailer then having to haul it to one place to pay for the storage, then to another to access unit then back to first spot to turn it in.
KAREN LEWIS
|
First Impressions
Rating:
3.0
Had issues with the storage door rusting and therefor not unlocking. Had issues with my lock because it also rusted. I wasnt told it would rust or if I could prevent rusting.
Ashley Dearborn
|
Overall Experience
Rating:
1.0
The storage has a rat bait trap in it - creepy. So I’m coming back to get my stuff out. I wrote an email -got no response and I called but was on hold with annoying marketing messages for 20 minutes
lori ann sherer
|
First Impressions
Rating:
4.0
The storage building was great, very neat. The courtesy carts and give/take section were very helpful! The staff was good, though they could better explain the check-in process at the unit.
Nicole Theroux
|
Overall Experience
Rating:
5.0
It was a good experience overall
Micheal Roy
|
Overall Experience
Rating:
5.0
The only issue I have is pricing. Comparable units other than UHaul are so much cheaper. UHaul should be aFortune 500 Company. I paid $86 a month for outside storage at a different facility.
HELEN W. GRAVES
|
Overall Experience
Rating:
5.0
Jaron was great. Very friendly and professional. He even taught me how to back up a trailer which I really did not know how to do. All in all, a great experience. Thank you!
William Holzman
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff. He made it easy. Thanks.
DAVID CERPOVICZ
|
First Impressions
Rating:
4.0
Kyle was very helpful with explaining all details pertaining to our storage rental.
michelle biathrow
|
First Impressions
Rating:
5.0
Employees and Management went above and beyond to make sure I was happy. Their storage units were very well maintained and secured. I always felt safe no matter when I went to their location
Kailee Dawson
|
Overall Experience
Rating:
5.0
I received amazing service at this location! I worked with Jaron in store and spoke to manager Kyle on phone. They went above and beyond and made sure I left the store happy. Will be going back again
Kailee Dawson
|
First Impressions
Rating:
3.0
I didn't really have much interaction with staff so difficult to say how helpful and courteous they were. I rented from one and closed from another, and had no dealings with anyone else in between.
JOANN GAGNON
|
Overall Experience
Rating:
4.0
great service
janell burton
|
First Impressions
Rating:
5.0
Thank you for your help add under standing
BLANCH MEADOWS
|
Reservation
Rating:
5.0
My stuff was in storage for 2yrs while I was out of state. My stuff was secured and the staff was great. I will do business again with U-HAUL
Betty Jones
|
Overall Experience
Rating:
1.0
Ever since Jerry decided to operate the facility remotely our experience went from 5 to 1. Service became non-existent. Deliveries were misplaced. Just poor customer service.
JOHN SIMPSON
|
Overall Experience
Rating:
4.0
Everyone was very helpful. The only reason I am not giving an excellent rating is the was no lift or elevator at the location. Even though it’s only 2 levels it would have been helpful.
Deborah Maki
|
Reservation
Rating:
1.0
When I went to the frontdesk to request my storage they had assigned a wrong one which they were aware after they bill me. They did a “refund” and next day they billed me twice. Still waiting for refu
dalie diaz
|
Reservation
Rating:
4.0
Thank you
PATRICK CONWAY
|
Overall Experience
Rating:
5.0
Clean and safe place to store items.
Theresa Malone
|
Overall Experience
Rating:
5.0
Everyone is very knowledgeable about all the facts and info about the moving process. The staff are great.
Jean Harms
|
Reservation
Rating:
5.0
The facility was clean and accessible, staff was friendly and helpful. Would, and probably would use again.
Aaron Schuman
|
Overall Experience
Rating:
5.0
Very professional
joseph fonseca
|
Reservation
Rating:
5.0
Christina was amazing took the time to show me all facilities and got me the right storage room and price was amazing better then u-haul👍😃
Candida Montanez
|
Overall Experience
Rating:
5.0
Nick was very helpful and polite. He would address you like a friend. Nick is a very nice young man.
LAUREL LANDON
|
Overall Experience
Rating:
5.0
All good-everything went well-Nick was excellent!
Donald Obitz
Rating:
5.0
Everyone I dealt with was friendly and helpful. My rental experience was great
Therese Skill
Rating:
3.0
No improvement needed, I prefer utiling this office because the people that work there make you feel comfortable.
miranda santiago
Rating:
5.0
Customer did not leave a comment.
Wilfredo Cintron
Rating:
5.0
Customer did not leave a comment.
Justin Perez
Rating:
5.0
Customer did not leave a comment.
Wilfredo Cintron
Rating:
1.0
I was told I could return unused boxes, and the location refused to accept them. So I left them. Won't use Uhaul again.
Alexander Hazard
Rating:
5.0
Customer did not leave a comment.
Joyce Miga
Rating:
5.0
Customer did not leave a comment.
Donna Hartman
Rating:
5.0
Customer did not leave a comment.
Sarah Petelle
Rating:
5.0
Customer did not leave a comment.
Rating:
5.0
I had a great experience renting a trailer at this location. I’ve recently installed a hitch on my Jeep and when I went to rent the trailer it wound fit.. my hitch it’s to close to the tire, so this nice young gentlemen let me borrow his hitch receiver! I was extreamly appreciative of his kindness! Thank you so much for having great people working at this location.
elis gomes
Rating:
5.0
Nick (your employee) is fantastic. He is very experienced with his job and is very responsible and knowledgeable. Uhaul should be proud to have Nick as a part of the team at U-Haul!
gretchen vanemburgh
Rating:
3.0
Customer did not leave a comment.
Shannon Mercoucheff
Rating:
5.0
Dropped off after hours.
Ronald Paul
Rating:
5.0
Customer did not leave a comment.
denise smith
Rating:
5.0
Customer did not leave a comment.
JAMIN BENSON
Rating:
4.0
Customer did not leave a comment.
Susan Paton
Rating:
2.0
Everything was fine until the trailer was returned and the agent asked for it to be backed into a tight spot between two other trailers. With my mirrors covered in ice & salt and the parking lot being dark, I was going to park the trailer for him and take on the risk of bumping into a parked trailer.
He then asked if he could drive my vehicle to park the trailer to which I refused and told him that I would drop the trailer off in the equipment return line. I told him that it wasn't my responsibility to park it where he wanted it on the lot....and he said it was. After telling him that I didn't have time to deal with this and that I would leave in front of the building, he developed a negative attitude and said to just leave it where it was in the middle of the parking lot.
Steve Przypek
Rating:
3.0
Very easy process. Manager was very nice and helpful!
PATRICK CHEHADE
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER MEIER
Rating:
4.0
Tail lights were not functioning proprly but personnel didn't care.
Thomas Trznadel
Rating:
5.0
Customer did not leave a comment.
Evan Weiner
Rating:
5.0
Good service and price!! Thanks!!
Sharilyn Torres
Rating:
5.0
Very nice place and very nice people work there
mark lester
Rating:
5.0
Customer did not leave a comment.
Victor Rojas
Rating:
5.0
Everything was great.
Lynn Wood
Rating:
4.0
Customer did not leave a comment.
jim hartnett
Rating:
5.0
Keep up the good work
HAYDEE GONZALEZ
Rating:
5.0
The online application needs a little work. I could not take the pictures with my phone when trying to go through that process. There was also no option to attach a picture. Happy that the employee was there to check us in and had us in and out in NO TIME!
Russell Gonyer
Rating:
5.0
Customer did not leave a comment.
Timothy Day
Rating:
3.0
I had 2 cancellations on a “guaranteed” reservation. The worst customer service I’ve ever gotten. Called and spoke to customer service Morgan and was told I’d be issued a $50 check for being cancelled on. After first cancellation I didn’t believe I’d receive this credit so I asked for the phone call that was recorded to be sent to me. Which is offered at the beginning of the call by U-Haul. I never received that or the credit. Also in store I mentioned that and was told I’d get a credit in miles. That also didn’t happen. Based on all this I am very displeased with the service.
Kyle Lewis
Rating:
5.0
A very smooth process. Reservation had been made on line and van was waiting for me. A very professional organization.
Dianne Peterson
Rating:
4.0
Customer did not leave a comment.
kevin Marchildon
Rating:
4.0
Customer did not leave a comment.
Stephen White
Rating:
4.0
Customer did not leave a comment.
Tim Abbott
Rating:
5.0
Customer did not leave a comment.
Ryan Lynch
Rating:
5.0
Customer did not leave a comment.
irma Rivera
Rating:
5.0
Customer did not leave a comment.
russell minor
Rating:
1.0
Mileage on the truck must have been off from when I picked it up because I was charged an extra $50 after driving the exact distance I was scheduled for. I didn't notice this until I was about to drop the truck off, and was unable to contest the charge at that time.
When I arrived to pick the truck up, there was only one person working, so there were about 10 people in line and it took 30+ minutes to pick up a truck that I had scheduled over a week in advance.
Michael Guiel
Rating:
1.0
please do not tell customers on phone or on line that you have storage space available when you do not. Not helpful at all. Will never use UHAUL again. I am a very unhappy customer.
Tama Vincent
Rating:
5.0
Both locations were great.
But, Chicopee MA rep had something about her. She was super nice got us in and out very quickly. So pleasant. Definitely awesome customer service skills!
edward charron
Rating:
5.0
Customer did not leave a comment.
Richard Howland
Rating:
5.0
Customer did not leave a comment.
Bruce Helm
Rating:
5.0
Customer did not leave a comment.
Kathleen St.Laurent
Rating:
3.0
I would have sent this email sooner, but we were very busy with our week long Brimfield Show, the reason we rent a truck 6 times a year to transport our inventory to our site to sell.
This not the first time that U haul has messed us up with rentals and rental locations. This time however, was the most inconvenient and costly mess up yet. I went to my prefered pickup location only to find out that they had no truck for me. They had no record of my reservation either.
I ended up talking with someone from Uhaul customer service and was told that somone had cancelled my reservation, saying that it was a duplicate. I had a truck reserved for Sept 1st, and one for the 11th. They cancelled my Sept 1st reservation.
As I continued with customer service, I asked about surrounding areas where I could get a truck...they kept telling me that there was nothing in the greater Springfield area. It took me a long time to FINALLY get an answer to call the Chicopee location (In the Springfield area)....it was now 5:15 pm, and I had to drive way out to Chicopee before they closed at 6pm...AND I had a lot of extra mileage to pay for...never mind the stress I had to experience.
I feel I should get a full refund for my Sept 1st reservation. This was unforgivable. I Certainly was NOT the one who cancelled my reservation...which cost me a lot if time and money losing a day in my setup.
I will be awaiting your reply ASAP. I plan on posting publically on social media regarding my experiences with Uhaul.
Outraged,
Yvonne Gamache
413-544-1564
See the attachment for contract information.
Yvonne Gamache
Rating:
5.0
Have more staff working
Tim Joy
Rating:
3.0
Faster service
Juan Delgado
Rating:
5.0
Excellent experience.
Lynn Wood
Rating:
5.0
Customer did not leave a comment.
Jonathan Thomforde
Rating:
5.0
Customer did not leave a comment.
John Gunshenan
Rating:
4.0
Staff were helpful. Our experience was fine except we had to drive an extra hour to pick up the truck and wound up with one bigger than we needed. So there was extra for gas, tolls, and the driving around the city was trickier. It was move-in week but weren't notified of the changes until the day before and we reserved a couple of weeks in advance.
Daniel Gaskell
Rating:
3.0
Customer did not leave a comment.
John sullivan
Rating:
1.0
I don't think I'll ever use you all again Mike drop off was supposed to be in North Hampton what I was saying all the way to Chicopee and they had no idea why I was even there
William Gustafson
Rating:
5.0
Customer did not leave a comment.
audra stratos
Rating:
3.0
It's frustrating that this location could not compensate us for the mistakes of the pick up location.
Sarah Colwill Brown
Rating:
5.0
Nicholas helped me out today and he was awesome. Great customer service. This was actually my second time renting from this location. Everything was top notch, and like I previously stated, Nicholas was the man!
Matthew Warwick
Rating:
4.0
I would not recommend any U-Haul location to anyone. At the time of my reservation on 23 August, the Bensalem rep instructed me to return the truck to Keene, NH for a $125 discount because Keene needed trucks. While speaking with Complaints, I was informed that the Keene, NH, location was not accepting truck returns. As my delivery point was Rindge, I returned the truck to the Rindge, NH U-Haul location, easily accessible and accepting returns. The representative there told me that his U-Haul software program assigned me a $105 incorrect return location charge. After your representatives hit me with the Offer and Switch and the Run-Around Policy of Company Greed, please be certain that I will share my experience with your company; furthermore, if your company bills me an additional $105 for returning to the wrong location (Rindge, NH fewer than 10 miles from my delivery point) after promising at $125 discount for returning to Keene, NH (an inconvenient further distance and then declaring that location not accepting trucks), I will dispute your unethical, obviously greed-motivated actions vigorously. With customer treatment like this, news of your reputation is spreading.
annie hart
Rating:
5.0
Customer did not leave a comment.
Manuel Fernandez
Rating:
5.0
Customer did not leave a comment.
Joseph Mech
Rating:
5.0
Customer did not leave a comment.
Jesse Castellano
Rating:
1.0
Customer service sucks and you lie about your prices
malaysia minto
Rating:
4.0
Customer did not leave a comment.
Adrian Gras Velazquez
Rating:
5.0
Customer did not leave a comment.
Cynthia Espinosa
Rating:
5.0
Nothing it was great
MICHEAL LANE
Rating:
5.0
Customer did not leave a comment.
RICCARDO VENDITTI
Rating:
5.0
Customer did not leave a comment.
Robert Arms
Rating:
5.0
Just try to have more than one car dolly at each location if possible the young lady who ran the location did a very good job and was very thorough on what she did I would recommend the Chicopee Mass location to anyone
paul saucier
Rating:
4.0
Customer did not leave a comment.
Morgan Healy
Rating:
3.0
Customer service person was not personable at all. Not pleasant. Very dismissive , when asked questions did not respond in a pleasant manner.
joe ovelheiro
Rating:
5.0
Customer did not leave a comment.
anthony manson
Rating:
4.0
Customer did not leave a comment.
Mark Furbush
Rating:
5.0
I don't think there's anything that you could improve about this location. Nick was very knowledgeable, courteous and extremely professional. Top notch service.
Tom Dziuba
Rating:
5.0
Customer did not leave a comment.
SALVIDOR OLIVERAS
Rating:
3.0
Customer did not leave a comment.
marc bienvenue
Rating:
4.0
Customer did not leave a comment.
thomas lee
Rating:
5.0
Customer did not leave a comment.
Amber Jozefowicz
Rating:
5.0
Do some paperwork on line. Show up. Pay. Load up. Do the mission. Come back park trailer. Inspect. Get receipt. Leave
steven gardner
Rating:
5.0
Customer did not leave a comment.
Cliff Madru
Rating:
5.0
Nick was great! The door on the trailer stuck a bit and he went above and beyond to make sure I could open and close the back at my destination. And the 6-hour rate couldn't be beat. I would absolutely rent from U-Haul at this location again!
Catherine Twohill
Rating:
5.0
All the staff was professional, courteous and helpful.
Kellen Drain
Rating:
5.0
Customer did not leave a comment.
Antonia Medina
Rating:
5.0
Customer did not leave a comment.
Lillian Torres
Rating:
5.0
Customer did not leave a comment.
FELIX GONZALEZ
Rating:
3.0
I wanted to extend my rental period and was told just turn it in when I want to. The turn in store didn't like that answer and said it should have been on the contract.
nathan rodriguez
Rating:
5.0
Staff could be alittle more friendly, especially dealing with the public.
alan tomlinson
Rating:
5.0
Manager and employees very helpful. I've used them last year and again now. I'd come back definitely and whish to thank you for a great experience.
JOhn McCarthy
Rating:
5.0
Customer did not leave a comment.
Greg Riley
Rating:
5.0
Very helpful and accommodating. Thanks again!
Thomas Carter
Rating:
4.0
Customer did not leave a comment.
Micheal Cyran
Rating:
5.0
Customer did not leave a comment.
Catherine O'Connor
Rating:
5.0
Customer did not leave a comment.
Daniel Shaw
Rating:
5.0
The associates that checked us in were very friendly and fast, Saturday the 20th it was Nicolas he was great and the young lady the previous time was great also. True assets to your company.
Dorothy Taft
Rating:
4.0
Customer did not leave a comment.
RHODRIC GATES JR.
Rating:
5.0
Customer did not leave a comment.
Bimalkumar Patel
Rating:
5.0
Customer did not leave a comment.
Mark Kendall
Rating:
5.0
Customer did not leave a comment.
Carmen Rosa
Rating:
5.0
Customer did not leave a comment.
allison benoit
Rating:
5.0
The staff was extremely friendly and remembered my name from a week prior I liked that
Dawn Westover
Rating:
5.0
The personnel were very attentive and courteous. Explained the process and detail sales information clearly and thoroughly. It was much appreciated.