Customer Reviews for U-Haul Moving & Storage at Montgomery Hwy

3767 comentarios

1402 Montgomery Hwy   Dothan, AL 36301

(334) 794-6681

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(334) 794-6681

1402 Montgomery Hwy
Dothan, AL 36301

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey E. 
Clasificación:
3.0

Ants & spiders & bugs got into my storage and onto my things.

Disree S.  |  Overall Experience 
Clasificación:
5.0

This location was amazing! Great customer service!

Alex V. 
Clasificación:
4.0

Location was accommodating and to a change or equipment.

Wilburn P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eddie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

NINA H. 
Clasificación:
4.0

Need to install ac or fans inside the facility

LARRYJOE S.  |  Overall Experience 
Clasificación:
5.0

Everything was great. People easy to work with. Just like clock work.

CALVIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri D. 
Clasificación:
4.0

The clerks were very friendly and helpful

RANDY B. 
Clasificación:
5.0

I wish the smaller trailers were available for one way ,went 55 but was hard on my cat

Thomas T. 
Clasificación:
5.0

Great experience. Nothing to report.

Melvin R. 
Clasificación:
5.0

Very pleasant experience even during turbulent weather. The lady at the front counter was so awesome and helpful. Definitely be a repeat customer

Kirt C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lenard H.  |  Overall Experience 
Clasificación:
4.0

Animals were able to get into the unit which destroyed a few items.

Jeff L.  |  Overall Experience 
Clasificación:
2.0

They had given our reserved appliance dolly to someone else so we didn't get what we reserved more than a week earlier. Caused a major problem and delays. We tried to borrow from someone then they weren't home. Ended up having to drive back to town and buy one. Lost about 3 hours then it started raining. We had to change our reservation to add more time and it cost us another day's charges. Also, the checkout was terrible. Pictures we were supposed to approve were too dark and small to see anything so I had to disapprove all and take my own pictures and upload them. I liked it better on paper. That cost me about 15 minutes. Other than that, it was fine. If we didn't absolutely have to move that weekend, I would have canceled the truck when they didn't have the dolly I reserved way ahead of time. They told me someone from one of the other U-Haul stores came and took it before we got there even though they told them it was reserved. We had to buy a regular dolly and both of us are paying the price in injuries.

Angelique R. 
Clasificación:
5.0

Best customer service from this location. The lady with the short blonde hair(Sorry, I can't remember her name) went above and beyond to make my experience easy, fast, and all around great customer service.!

Carmeshia W. 
Clasificación:
5.0

Na

Jase B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery M. 
Clasificación:
5.0

Very friendly staff! I would recommend this to anyone!

Derrick O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna M. 
Clasificación:
2.0

I reserved a 5x8x9 unit online for $65 a month. When I arrived to move in after driving over 1000 miles I was informed they do not have units that size at that location. I could choose between a 5x5 (which was too small) or a 7x11 which was $30 a month more. Also, the unit is the cargo portion of a retired uhaul truck, which I wouldn't mind except it is at least 12 inches off the ground with no loading ramp so everything had to be lifted up in to the unit. If I had known any of this before I got there I wouldn't have used this facility.

Allison Z.  |  First Impressions 
Clasificación:
2.0

The timeline to get the Ubox loaded and back to the uhaul store did not allow time to have the box delivered to my house . So, we arranged to pick up the box . There was no mention. Of needing to bring a trailer . Mg husband arrived to pick up the ubox snd was told that location only had one trailer for uboxes snd the one was out for a few more days . He had to drive back an hour to pick up a trailer and return an hour to pick up the ubox . Once it was filled it traveled to Parkersburg West Virginia without problem . The moving company contacted there to deliver the ubox had much difficulty in the pickup from the uhaul location. . The moving company called multiple times to make contact about the box pickup snd never reached anyone or received a callback . On the morning of the pickup the moving company had to wait about an hour snd a half to get helped snd then to locate the ubox that for a while could not be found . Finally, when the movers arrived at my location with the ubox when I went to unlock the security lock on thd box with my key the movers discovered that the uhaul location had loaded the box backwards on the trailer and the door could not be opened all of the way. Luckily there was not large furniture items in the box or it could not have been unloaded through the reduced opening . The moving company did a really good job snd the uhaul coordinator on the telephone did a good job of setting everything up . There were just problems along the way at the two uhaul centers .

JULIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tywanna M.  |  Overall Experience 
Clasificación:
5.0

Very good customer service. I live in Florala Al but would always use this place. They were very accommodating and treated me with great kindness

Donna I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eva M.  |  First Impressions 
Clasificación:
5.0

The staff was excellent!

Mary D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Warren H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C. 
Clasificación:
5.0

The staff did a good job. Thanks for your help.

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald N. 
Clasificación:
5.0

Everyone I had contact with was polite, professional, quick to get me taken care of and on my way. Very helpful, wonderful experience. Jerry Niewiek

JERRY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benton B. 
Clasificación:
1.0

It was the worst experience I have ever had with an organization. I am suppose to receive a $50 credit for the lack of services provided, not expecting it though. Uhaul has been my go to business for 30+ years. Not anymore

Roland W. 
Clasificación:
5.0

Great job. Keep doing what you're doing. In and out quickly.

Marvin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonia J. 
Clasificación:
5.0

Actually at the present time I can't think of anything that needs improvement. The staff was very helpful and courteous. It made my plans very successful.

James B. 
Clasificación:
3.0

I had an horrible experience at the Ozark location and had to be sent to this location to pick up the truck. The sales rep lied and told the area customer service that he was at the facility when he was at the Troy location.

Inazarae B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP P. 
Clasificación:
5.0

The staff at this location is great. Would rent from them again.

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone U. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tisha H. 
Clasificación:
3.0

Have Uhaul truck already cleaned & ready to go.

James T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonia J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nigel H. 
Clasificación:
5.0

The personnel at this location were very friendly and professional. The staff was very informative and explained to me precisely my charges and the added benefits with the rental. Thanks staff and my next rental will be at this location. Great Job!!

Mark F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald N. 
Clasificación:
3.0

El cliente no dejó un comentario.

cassandra S. 
Clasificación:
1.0

Online and telephone service was as bad as it gets! The personal on the telephone are in great need of training!!! The Dothan location and service provide was excellent!

Nicholas M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler S. 
Clasificación:
5.0

Maintain what you all is doing.

Willie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

Everything ran smooth. No need to change a thing. Although…. Just lost my keys so if they see them let me know please. Contact this email.

Quinteon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane M. 
Clasificación:
5.0

Drop off location was excellent, however I originally was sent to another location that based on GPS when I arrived wasnt a uhaul center.

Wesley C. 
Clasificación:
5.0

Top Notch.

CRAIG H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yoonsuk P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMAYA M. 
Clasificación:
5.0

Young lady was by herself several customers and she got us all checked out and rolling. Great worker great attitude

JOSHUA T. 
Clasificación:
4.0

Have a dedicated person or a means to contact the specific location. Most questions can be answered by the call center however, there are times when scheduling pickups, I need to speak to the specific location.

Nigel H. 
Clasificación:
3.0

We waited for approximately 20-30 minutes when we were supposed to pick the vehicle up at 7:30. We weren't upset but it would have been appreciated if we had been given a later pick up time.

David M. 
Clasificación:
5.0

Great service will come again

CLARENCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly K.  |  First Impressions 
Clasificación:
3.0

Trailer was sent out with defective tire. Trouble the entire trip. Was found to have a plug instead of proper repair. Caused us delays and an extra night in motel. Very dissatisfied with the pick up location.

Jeffrey B. 
Clasificación:
5.0

I loved the customer service that got me out in 10 minutes. Love you ladies.

Kaneshia R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shelly K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alva B. 
Clasificación:
5.0

El cliente no dejó un comentario.

derek R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICK G. 
Clasificación:
3.0

Nada

randy B. 
Clasificación:
1.0

The girl that was there when I picked it up was very rude, not friendly at all! Neither was the girl when I dropped it off, she was worse! I will never ever use this location ever again. I refuse to give my money to ppl that don't care about customer service and the one lady was assistant manager! Unreal ,I'm in management and if she was my assistant she would be gone!

Carrie D. 
Clasificación:
5.0

Staff goes above and beyond .. making sure customers Satisfied.. Excellent experience 💯🔥🔥

LINDA M.  |  First Impressions 
Clasificación:
5.0

Very friendly staff and helpful

SHASTA J. 
Clasificación:
3.0

We were frustrated because we had to spend 20 minutes going over the truck marking previous damage that had not been identified by Uhaul because the rep told us we would be charged for any unmarked damage as soon as we returned the truck. We were almost late meeting our movers. Gas was not where we told it was.

Brandy J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

The staff is exceptional! Such awesome customer service. Made the whole experience worth every penny.

Karine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

April D. 
Clasificación:
1.0

My reservation was set for a different location and reserved online with the 50.00 guarentee. Not only did they not have my truck they did not honor the 50.00 guarentee. The location above which received my reservation because that location did not have my truck. Was poorly staffed with 2 rude women more interested in their phones than me The truck had less gas in it then they marked when i pointed it out she told me so what take a picture and dispute it on review. The truck was dirty WORST EXPIERIENCE EVER!!!!!!!

Gary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

I will be using this location again!

Marion C. 
Clasificación:
5.0

We had our stuff in storage for a long time. Over the years, the U-Haul team was alway helpful and engaged. We are moving across the country so we don't need our storage unit any longer. We did buy moving materials and a bike carrier. The staff helped us with our purchases. We will miss this U-Haul. It's a great business. The current crew is fantastic. Thanks for your help with everything.

KORTNEY K.  |  Overall Experience 
Clasificación:
3.0

Original reservation was for 10:00 am. We received a text the night begore that our reservation would be ready for pickup at 4:00 pm. Messed up our schedule for the day, but U-Haul did give us a discount for our troubles.

Donald H. 
Clasificación:
4.0

El cliente no dejó un comentario.

LaToya M. 
Clasificación:
2.0

Train employees

Elaine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
4.0

NOT corporate reservations. I spent 4 hrs on the phone and half my order was wrong when I arrived. The location fixed it though.

Joel Y. 
Clasificación:
5.0

REPLACE the front doors. These have been in BAD CONDITION for years. The first impression a customer gets is that Uhaul can't or won't take care of an otherwise good location.

Kenneth C. 
Clasificación:
5.0

Very nice and respectful.

Colby M. 
Clasificación:
1.0

They are price gouging. I went 15 miles and they charged me for 6 gallons of gas on a small truck. Manager said that's how the system works and hung up on me. I will be calling the better business bureau

JOHN B. 
Clasificación:
5.0

was charged an additional day when I was only a couple of hours late dropping the trailer off because my shipment was delayed.

John M. 
Clasificación:
5.0

The staff went over and beyond my exasperation’s!

Teresa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steven D. 
Clasificación:
5.0

Rebecca help me the Saturday I walked in. She went above and beyond my expectations. She did the same with providing me a storage. The staff was awesome and very polite and perfesional.

Teresa S.  |  First Impressions 
Clasificación:
5.0

The rep that helped me was soooooooo friendly!!!! Her name is Emily. She was so professional and so helpful. I was going through a really hard time and just her positive attitude and how she was able to make me forget what I was going through was phenomenal!!! You have a very valuable employee and she should be recognized for her hard work and how she handles her customers. She is a rare jewel. She is priceless!!!

Christie T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sean D.  |  First Impressions 
Clasificación:
1.0

There are roaches everywhere in the storage units, my air controlled storage room has a window with broken glass and a beam running right across it and I had to pay the full amount for half the space I got. The door is very feeble so it can be easily broken but gets stuck when I try to open it. Only leaving my stuff in here because all other places are booked and I have no other choice.

Karina R.  |  First Impressions 
Clasificación:
1.0

The storage units are run down, dirty, old, and smelly, with limited parking and only room for one truck to load at a time. Would not use again. Nasty U-Haul location I have ever used!

Lee H.  |  Overall Experience 
Clasificación:
3.0

I’m still waiting for my receipt it suppose to be emailed to carolgalvin312@gmail.com

Lenard H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE C.  |  First Impressions 
Clasificación:
5.0

Staff was always nice and friendly and eager to help!

Christie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson T.  |  Overall Experience 
Clasificación:
5.0

Ashley was amazing! She provided excellent customer service and was such a pleasure to work with.

Christopher C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff. Bent over backward to get me through the process.

Kenneth H.  |  First Impressions 
Clasificación:
1.0

Called several times to get in touch with them and each time I called I stayed on hold 30 to 40 minutes every time. Called in July when I moved out my storage to cancel so I continued to get letters about property lien finally I talked with someone on August 23, to cancel the storage because the person that I talked to didn't cancel it like she said. Terrible service

Sheryl C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakia J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce L.  |  First Impressions 
Clasificación:
2.0

I was assigned a unit on the second floor. There is no elevator, so I had to carry every item up a flight of stairs, and when I move out, my things will be carried down the flight of stairs. The trolleys are useless if the customer has to unpack them to get their belongings upstairs to their unit. My advice would be to install an elevator.

Casey R.  |  First Impressions 
Clasificación:
4.0

Storage area should be gated for security

Nigel H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

April V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonya S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

phyllis p.  |  First Impressions 
Clasificación:
3.0

Truck pulled to the right and the seats hurt my back

Glenn W.  |  First Impressions 
Clasificación:
5.0

Had great communication during my U-Box rental experience. Let me know when it had been transported and had no issues with the moving company I hired picking it up and dropping it back off.

Kevin C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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    Autoalmacenamiento

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  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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