The staff is friendly and helpful, had the best experience so farJames W.
Customer Reviews for U-Haul Moving & Storage at Montgomery Hwy
Dothan, AL 36301
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
People were slow not the employees, employee was great, she was very helpful and easy to talk to.Tyler D.
Awesome place. Cool people. Reasonable price.Bradley B.
El cliente no dejó un comentario.Al D.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Adrian W.
El cliente no dejó un comentario.Candace M.
El cliente no dejó un comentario.Gavin W.
This facility met all my expectations. Will use again .Delbert P.
We scheduled a uhaul online! If I didn't keep calling I would have never known that they did not have a truck for me called online support yesterday. Was transferred 6 times than got one on Montgomery hey with barely any gas in it will not use uhal anymoreMichael K.
You can let the customer know that the location that the U-Box containers are going to does not deliver. I put over a thousand miles on my truck and spent close to $500 in fuel to pick-up each U-Box. Who should I send the bill to at U-Haul? It was my understanding from your website that the U-Boxes would be delivered to my house. It took me a week of going back and forth after work and on Saturday, unloading them one at a time and going back for the next one. I will not recommend U-Boxes to anyone in the future. The reason I said no on the question about did they arrive on-time above is because I had to go get each one myself. My displeasure with this experience is not a reflection on the people at the Dothan U-Haul - they were very professional, friendly and helpful. I am sure I am not the first customer this has happened to and probably will not be the last one. There is probably some small print in a note somewhere on your website that covers this problem.Tommy A.
I think it could be better if I could have direct called this location rather than go through a call center. Other than that everything was really good.Ralph B.
Everyone was very professionalTERRY N.
Great service and quickMichael B.
Excellent serviceMichael W.
El cliente no dejó un comentario.ryan M.
Great experience. Quick and easy. I don't know of any way to improve this . Very friendlyGreg F.
El cliente no dejó un comentario.Ricky K.
Great personalityLorenzo D.
El cliente no dejó un comentario.ISASIAH L.
Always squared away at Dothan U-HaulGlenn R.
El cliente no dejó un comentario.diera S.
The low tire pressure came on. After taking time to stop not once but TWICE to make sure the tire press was ok we went on. Only to find out that evening that â€œthat one does it all the timeâ€ a warning would have been nice! I was also afraid we were going to be a few mins late so called and was told no worries! Arrived ON TIME and waited in line to turn it in. She finally said leave the key and I will get to it in a bit. I made sure that it would be checked in on time and she said YES! all is good! A bit later I got the email for the receipt and had been charged $79 for another day!! I tried calling and was told it would be a 40 min wait! I drove back to the office and spoke to the lady there. She said â€œI thought I marked it as on time, but there is nothing I can doâ€¦ I will let the manager know tomorrow and she will get it fixed for youâ€! That was 3 days ago!! My card was charged for the extra day and no phone call etc from anyone! I rent from them 2 to 3 times a year to move our daughter back and forth to college and this has been the worst experience ever!Cathy L.
El cliente no dejó un comentario.Thomas R.
El cliente no dejó un comentario.Theolyn M.
Hanna and the rest of the employees are very knowledgeable and respectful.I have used Montgomery hiway U-Haul several times and will always use them just because of these employeesbilly T.
Awesome customer serviceCrystal C.
El cliente no dejó un comentario.Nataviun B.
El cliente no dejó un comentario.Freddie C.
El cliente no dejó un comentario.CHRIS S.
El cliente no dejó un comentario.Bill A.
El cliente no dejó un comentario.Rosanne C.
El cliente no dejó un comentario.Dayjah C.
El cliente no dejó un comentario.Kristin S.
El cliente no dejó un comentario.Stephanie R.
El cliente no dejó un comentario.Trena G.
El cliente no dejó un comentario.Richard M.
Try to organize workers for peak times, the representative needs help, just 1 person has a difficult time.Nigel H.
One rail on the trailer interior was not attached to the wall.Brian R.
Truck was a piece of junk, check engine light was on when rented and made loud noise running.Susan H.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.EZEKEIL C.
El cliente no dejó un comentario.Jeffrey M.
El cliente no dejó un comentario.Christine F.
On my sheet gas level was marked higher than it was on the gauge, I took photos of this before leaving. Our tire sensor light was on the entire time. Headlights were extremely dim. Representative was aware of the tire sensor light but did not tell us until after we had the keys and checked the vehicle our selves. Gas sensor did not stop the gas pump once it was full, gas ran out of the tank twice while filling up.Hannah W.
El cliente no dejó un comentario.dee B.
El cliente no dejó un comentario.TAMMIE J.
Great job! Very Professional!LORI M.
Hanna was great!Gene A.
El cliente no dejó un comentario.Rex M.
El cliente no dejó un comentario.ZaQoya S.
El cliente no dejó un comentario.Christofer H.
I've rented several trucks from this location. I've always had great service and no issues with the trucks.Deborah B.
AMAZING CUSTOMER SERVICEAnthony A.
El cliente no dejó un comentario.Damian M.
El cliente no dejó un comentario.Cydney C.
El cliente no dejó un comentario.LATONJA S. | Overall Experience
Not a thingMINNIE C.
El cliente no dejó un comentario.Charles P.
The vehicle was not in good standing . Was not able to drive it when told they said they would give me a refund when I went in they didn't and was very rude I do not recommend!Tiara M.
will be getting another truck next weekwanda H.
Great customer service and everyone is always courteous, friendly and helpful.Tonia Y J.
The gentleman at the counter was knowledgeable and courteous. Started the entire trip out in a positive way for me.ED S.
El cliente no dejó un comentario.Shirley M.
I rent Uhaul from this location , never let you down . Services pretty good . quickest for you to use their service here . High recomendation .DUY L.
I wouldn't change anything Everything was perfect I will definitely Come back if I have to move anywhere again Thank you so very muchMargie C.
It was an in and out experience. When reserving and returning! Just the way I like it!!David P.
El cliente no dejó un comentario.Annie B.
The representative went out of her way to be friendly, helpful, and efficient.Scott T.
Will definitely rent again ! Great service!Stephanie D.
El cliente no dejó un comentario.Delaine H.
El cliente no dejó un comentario.Norman C.
Great and fast. ThanksSteven B.
El cliente no dejó un comentario.Kiah P. | First Impressions
Personnel on site were helpful & friendly. However, the customer service individual I had spoke with prior to arriving ensured me there was a freight elevator to assist with moving up to the second floor of storage unit. There is no elevator at this location. The cooperate people need to be aware of this prior to making such claims.Adam A.
Was not greeted by person at desk when i walked in. Oddly waited until the 2nd employee came out from the back. They were helpful but the initial greeting was not there.Dodd J.
Do not wait until the day before to call me on my reservation to tell me my reserved vehicle was not available.Stacey L.
El cliente no dejó un comentario.KENNETH K.
El cliente no dejó un comentario.Braden S.
Great I loved it and very cheapTiesha G.
The uhaul rep. Was so helpful. It was a pleasure doing business with uhaul here in Dothan.glen C.
El cliente no dejó un comentario.Tom S.
Mgr was very helpfulEverett J.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Adolph G.
GraciasVince Dennise B.
Staff are wonderful. Give them raises!David M.
The staff was really helpful and friendlyChristopher B. | First Impressions
One person working the counter& then going out to set up trucks, and hook up trucksRichard L.
El cliente no dejó un comentario.Debbie V.
The employees are very helpfulJessie W.
A+ service at this location...always!William G.
El cliente no dejó un comentario.Alan H. | Overall Experience
Hannah was very unhelpful and refused to accommodate my need of a truck switchout when the one I had was defective and did not have a working air conditioner. Hannah kicked me out of the store without a solution because she was feeling threatened by me when I became upset that she would not assist. Manager called at end of rental and took up for Hannah and basically told me that I was a liar and out of line. I will never use this location again. Absolutely unprofessional.Tyler M.
El cliente no dejó un comentario.Mark J.
See aboveDannis C.
The people there are rude as h&&l and racist. Uhaul will never again get a dime of my moneyMarvin P. | Overall Experience
El cliente no dejó un comentario.BEVERLYN M.
El cliente no dejó un comentario.Danielle H.
El cliente no dejó un comentario.Zaddria M.
All was outstandingGregory O.
Fast and friendly serviceROBERT P.
El cliente no dejó un comentario.AMY W.
Extraordinario servicio al clienteEdward S.
Great people to work with!!!James S.
Storage building has a pest problem.Cashayla L. | First Impressions
El cliente no dejó un comentario.Constance B. | Overall Experience
The staff where my girl friend works is nice but these folks are truly thinking constantly how to meet my needs and the most a few of the nicest folks here in lower Alabama. I will definitely tell the people I know but I will also tell anyone I hear mentioning about moving or just needing a storage facility about uhaul on north Oaks street here in Dothan Alabama. Thank u all for making me feel a Good family member that u can't wait for holidays to see again. Sincerely Irean Holcomb. ROLL TIDE ….Irene H. | First Impressions
El cliente no dejó un comentario.annie b. | Overall Experience
El cliente no dejó un comentario.Brenaye S. | Overall Experience
You kept my stuff safe for two years thank youGlenn W. | Overall Experience
El cliente no dejó un comentario.Stephen S. | Overall Experience
Had to file insurance claim due to mold and rats in our unitJEREMY R. | Overall Experience
El cliente no dejó un comentario.AUDREY G. | First Impressions
El cliente no dejó un comentario.cynthia j. | First Impressions
El cliente no dejó un comentario.Christopher G. | Overall Experience
El cliente no dejó un comentario.Jon S. | First Impressions
El cliente no dejó un comentario.BRIANNA H. | Overall Experience
El cliente no dejó un comentario.JOHN S. | First Impressions
El cliente no dejó un comentario.SHARMESCHA G. | First Impressions
El cliente no dejó un comentario.David D. | Overall Experience
After only a week I came back to the unit to find out that some of the furniture got wet . Not sure of leak or condensation. There were roachs in the unit . Had to by home defense spray to spray items in storage and all the surfaces.Albert M. | Overall Experience
El cliente no dejó un comentario.Kimberly Z. | First Impressions
Entrance was not secured a bunch, and didn't work at all one day. No elevator, stairs only. Door too my storage damaged. Trash furniture around the whole time. Bathroom smell like smoke half the time. Bad neighborhoodJeffery K. | Overall Experience
I reserved a U-Haul on 10-2-2021. The U-Haul wasn't available for me to pickup until the next day. The U-Haul facility that I was told to pickup from was closed and had to go to another one to pickup a vehicle. Then once I returned from moving my household goods the storage that was given to me wasn't available to store my furniture and had to downgrade to smaller unit. Also once I was returning the U-Haul the destination was wrong for the drop-off and was advised to take across town to another location which added miles. In my opinion it was alot of wasted time that wasn't necessary and I definitely wouldn't recommend this to any friends or relatives.RICHARD L. | First Impressions
Ants & spiders & bugs got into my storage and onto my things.Disree S. | Overall Experience
Need to install ac or fans inside the facilityLARRYJOE S. | Overall Experience
El cliente no dejó un comentario.Lenard H. | Overall Experience
Animals were able to get into the unit which destroyed a few items.Jeff L. | Overall Experience
I reserved a 5x8x9 unit online for $65 a month. When I arrived to move in after driving over 1000 miles I was informed they do not have units that size at that location. I could choose between a 5x5 (which was too small) or a 7x11 which was $30 a month more. Also, the unit is the cargo portion of a retired uhaul truck, which I wouldn't mind except it is at least 12 inches off the ground with no loading ramp so everything had to be lifted up in to the unit. If I had known any of this before I got there I wouldn't have used this facility.Allison Z. | First Impressions
El cliente no dejó un comentario.Tywanna M. | Overall Experience
El cliente no dejó un comentario.Eva M. | First Impressions
El cliente no dejó un comentario.Shelly K. | Overall Experience
El cliente no dejó un comentario.Shelly K. | First Impressions
El cliente no dejó un comentario.Shelly K. | Online Move In
Staff goes above and beyond .. making sure customers Satisfied.. Excellent experience 💯🔥🔥LINDA M. | First Impressions
We had our stuff in storage for a long time. Over the years, the U-Haul team was alway helpful and engaged. We are moving across the country so we don't need our storage unit any longer. We did buy moving materials and a bike carrier. The staff helped us with our purchases. We will miss this U-Haul. It's a great business. The current crew is fantastic. Thanks for your help with everything.KORTNEY K. | Overall Experience
The staff went over and beyond my exasperation’s!Teresa S. | Overall Experience
Rebecca help me the Saturday I walked in. She went above and beyond my expectations. She did the same with providing me a storage. The staff was awesome and very polite and perfesional.Teresa S. | First Impressions
The rep that helped me was soooooooo friendly!!!! Her name is Emily. She was so professional and so helpful. I was going through a really hard time and just her positive attitude and how she was able to make me forget what I was going through was phenomenal!!! You have a very valuable employee and she should be recognized for her hard work and how she handles her customers. She is a rare jewel. She is priceless!!!Christie T. | First Impressions
El cliente no dejó un comentario.Sean D. | First Impressions
There are roaches everywhere in the storage units, my air controlled storage room has a window with broken glass and a beam running right across it and I had to pay the full amount for half the space I got. The door is very feeble so it can be easily broken but gets stuck when I try to open it. Only leaving my stuff in here because all other places are booked and I have no other choice.Karina R. | First Impressions
The storage units are run down, dirty, old, and smelly, with limited parking and only room for one truck to load at a time. Would not use again. Nasty U-Haul location I have ever used!Lee H. | Overall Experience
I’m still waiting for my receipt it suppose to be emailed to email@example.comLenard H. | First Impressions
El cliente no dejó un comentario.MICHELLE C. | First Impressions
Staff was always nice and friendly and eager to help!Christie T. | Overall Experience
El cliente no dejó un comentario.Penny J. | Overall Experience
El cliente no dejó un comentario.Nelson T. | Overall Experience
Ashley was amazing! She provided excellent customer service and was such a pleasure to work with.Christopher C. | First Impressions
El cliente no dejó un comentario.Kenneth H. | Overall Experience
Very helpful staff. Bent over backward to get me through the process.Kenneth H. | First Impressions
Called several times to get in touch with them and each time I called I stayed on hold 30 to 40 minutes every time. Called in July when I moved out my storage to cancel so I continued to get letters about property lien finally I talked with someone on August 23, to cancel the storage because the person that I talked to didn't cancel it like she said. Terrible serviceSheryl C. | Overall Experience
El cliente no dejó un comentario.Nakia J. | First Impressions
El cliente no dejó un comentario.Joyce L. | First Impressions
I was assigned a unit on the second floor. There is no elevator, so I had to carry every item up a flight of stairs, and when I move out, my things will be carried down the flight of stairs. The trolleys are useless if the customer has to unpack them to get their belongings upstairs to their unit. My advice would be to install an elevator.Casey R. | First Impressions
Storage area should be gated for securityNigel H. | First Impressions
El cliente no dejó un comentario.April V. | Overall Experience
El cliente no dejó un comentario.Tonya S. | Online Move In
It's pricey for a 10 x 10 metal shed. I was on a list for a better climate control. I paid the high price monthly bill and 2 days later the other storage called and told me they had my unit ready. I called u haul to see if they could prorate and give me a refund on the rest. They said no. I lost that money. Everyone I have talked to said they would prorate ... and every time you go there you have to wait to pay your bill. Cause they are under staffed all workers are outside helping with trucks while you standing inside waiting .. you need someone to stay inside to help customers at all timePatsy P. | Overall Experience
El cliente no dejó un comentario.Kyle K. | Overall Experience
All my previous experiences with all U-Haul locations have been excellent. This particular experience was not. Tabitha was exceptionally difficult to work with. Our family had some hiccups during our move and she was all but accommodating. However, the ending result worked out for us and we did get what we needed. I would highly recommend using U-Haul for all your storage and moving needs. I would just recommend choosing a different location to avoid any inconveniences.Matthew R. | Overall Experience
From the time I came and rent out the storage unit I had no problem. If I had to speak to a employee they were always friendly and helpful. If I had to use a storage again in Dothan I'll be back at this location.Tiffany H. | Overall Experience
To keep from running the employees & customers going back forth to units, get a golf cart.Susan L. | Overall Experience
El cliente no dejó un comentario.Bruce P. | Overall Experience
The young lady in Dothan Al who handled my needs. Was the best ever. Professional. Extreamly curious. Very pleasant person to be aroundBruce P. | First Impressions
Check in was good and I was able to access the unit when I needed to. Check out was terrible. The gentleman who checked me out was very unprofessional. While walking back from the unit after showing everything was removed he proceeded to spit in the corner of the building while I was walking slightly behind him. Overall not a bad experienceJanice H. | Overall Experience
El cliente no dejó un comentario.phyllis p. | First Impressions
never aswered phone hard to connecttiffany c. | Overall Experience
Truck pulled to the right and the seats hurt my backGlenn W. | First Impressions
Staff was very friendly, helpful and efficientMary W. | Overall Experience
Great Place that was there for us the day after we sufferers Hurricane Michael in Panama City Florida to store the material things we were able to salvage.chaddrick o. | Overall Experience
U-Haul employee was very helpful and efficient (Ms. Ross)Japhet N. | First Impressions
My customer service experience was excellent. The hours were very convenient and they stay open later than most. I would definitely go back whenever needed.CHARLIE S. | Overall Experience
Terrific service!!!Dairian J. | First Impressions
Everything was great except the units were quite small.Lynn M. | Overall Experience
I think there was a miss understanding. I didn't move out of my unit yetTameka R. | Overall Experience
Friendly service. Staff was very helpful in helping me find the storage that met my needs. The restroom was clean!Catherine D. | First Impressions
As a deployed member I had limited access to contact management to make requests for my specific needs. I was hit with fees and was given no consideration for my special circumstance. $139 poorer.Jasmine B. | Overall Experience
Had great communication during my U-Box rental experience. Let me know when it had been transported and had no issues with the moving company I hired picking it up and dropping it back off.Kevin C. | Overall Experience
Staff very friendly and helpful !!!Miguel A. | Overall Experience
Good customer service and very friendlyDominique P. | First Impressions
I had 2 uboxes sent to this location from MA. Once at this location they were inaccessible for 2 days due to lack of organization at this UHaul facility. This cost me 300 extra dollars. Awful service.Danielle L. | Overall Experience
Very friendly and helpful. They met all my needs. Thank you Uhaul!karen h. | Overall Experience
The GM was very helpful with assisting me with everything I need to make my move easy. .CHYKEL T. | First Impressions
My things got messed upMelissa P. | Overall Experience
The service was great and the Manager Jay was outstanding.Khadarr M. | First Impressions
Awesome service. Thank you.RONALD K. | First Impressions
would be nice to get credit back for unused portion of storage since moved out earlySuzan S. | Reservación
Great serviceLadonna M. | Overall Experience
Customer Service was great thank you.PETE S. | Reservación
I didnt move in. The customer service. Put me in this area. I wasnt told I was gonna be in this area. So I turned it down. I booked one in Panama Citylakeisha M. | Reservación
The reservation at the above facility was canceled through the rental center at 202 Santa Rosa Ave. Ft. Walton Beach.Mark D. | Reservación
After dealing with Hurricane Michael Customer service was awful. I had to eventually call the General Manager and he helped me over the phone! Also paid for a Dolly and it wasn't in it.michelle c. | Reservación
Everything in my unit was molded and had so many bugs. I now have no furniture in my new home. All my valuables completely ruined. So thank you uhaul.Kellyn D. | Overall Experience
New storage units/very cleanJorge F. | Reservación
The only problem I had was when I would call, I would be sent to a call center and they couldn't really help me. Then I needed information on the storage price and the man at the store couldnt help.Kenya W. | Overall Experience
We moved from Az to Al, we used boxes, they delivered them in Az and said they would deliver in Ala , boxes got here and no delivery . Was told they would and call me we a time but never didKeith P. | Overall Experience
They were very helpful.Stephanie F. | Overall Experience
Very clean just wish there was an elevator like the signs saidselwyn l. | Overall Experience
I was told it was 24 hr access at rental and found out once I paid $55 for a literal closet that it was select hours. I was very disappointed with the storage experience and won't use it again.Misty M. | Overall Experience
The staff was very nice, friendly, and accommodating. Their customer service was over the top. PLEASE let them know how very much I appreciated their help.charlene s. | Overall Experience
Working with the staff in person was great.dianna p. | Overall Experience
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