Customer Reviews for U-Haul Moving & Storage at Montgomery Hwy

4,863 reviews

1402 Montgomery Hwy   Dothan, AL 36301

(334) 794-6681

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(334) 794-6681

1402 Montgomery Hwy
Dothan, AL 36301

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Awesome

Jimmy A 
Rating:
5.0

Customer did not leave a comment.

TIFFANY R 
Rating:
5.0

Customer did not leave a comment.

patricia p 
Rating:
5.0

Customer did not leave a comment.

TASHA W  |  Overall Experience 
Rating:
3.0

The truck was dirty, both in the truck bed and in the cab. It wreaked of cigarette smoke and I hope to wipe down the entire inside of the truck down before putting my stuff in there. Also, they messed up the site I was scheduled to drop the truck off at. Luckily, the people at the Jacksonville facility were great and able to help me out.

Kyle D 
Rating:
5.0

Customer did not leave a comment.

Kent R 
Rating:
5.0

Customer did not leave a comment.

Brandon W 
Rating:
5.0

Customer did not leave a comment.

jaqueline v  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer B 
Rating:
4.0

Customer did not leave a comment.

clay w 
Rating:
5.0

They were very patient and extremely helpful! Went above and beyond! Thank you so much for your kindness during such a stressful time!

RACHEL K 
Rating:
5.0

Just go to this location and don’t bother with contractors. Cudos to Grant for taking care of us when we desperately needed a truck.

Josh H 
Rating:
5.0

Job well done

John P 
Rating:
4.0

Had my storage space for almost 3 years, had 1 issue but it was resolved quickly,

Jesse D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy S 
Rating:
5.0

Very busy but they keep up. Dothan is a friendly area and no drama.

Gregory M 
Rating:
5.0

Customer did not leave a comment.

sonja m 
Rating:
5.0

Nothing at this time

LAURA R 
Rating:
5.0

Customer did not leave a comment.

Hunter F 
Rating:
1.0

I paid for an air controlled unit and everytime I went to my unit, it was really muggy in the facility and it felt like I was standing outiside. I spoke to the manager several times about there being rodent feces all over my bins and the floor of my unit (obviously no food was in my unit to attract any) and nothing was ever done. I finally decided to give up and move my belongings out after paying almost $100 a month and receiving poor service, I DO NOT recommend this storage facility.

Karina R  |  Overall Experience 
Rating:
5.0

The team is awesome as usual

Albert B 
Rating:
5.0

Customer did not leave a comment.

Clinton D 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

The straps on your trailers need to be 6 to 8 inches longer to make enough length for Jeep wheels. I almost was not able to use the straps. I had about an inch of tie down strap to get it going to make it work. 6 inches more would be ideal. U-Haul needs to make that happen. The part that goes around the tire is fine. It is the length that you put through the ratcheting mechanism that needs to be lengthened. Easy fix .

matthew g 
Rating:
3.0

Make sure all workers are on time so those of us who take time to reserve the uhauls are waited on first. I was there at 8 and had to wait a ling time.

Walter D 
Rating:
4.0

Customer did not leave a comment.

William P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Letha H 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA W  |  First Impressions 
Rating:
5.0

The people there were friendly and helpful.. Good experience all around..

Chad H 
Rating:
5.0

Staff very helpful. Extremely pleased with everything.

Harry K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alberto G 
Rating:
4.0

Customer did not leave a comment.

Toni W 
Rating:
5.0

Grant was most helpful and knowledgeable.He was awesome!

Vernelle A 
Rating:
4.0

Customer did not leave a comment.

PAUL M 
Rating:
5.0

Employee service was great and the rental is great it ain't nothing baby will be using U-Haul again

WILLIE B 
Rating:
5.0

I have used this location several times and I never had a complaint and still don’t have a complaint. Fantastic service.

Rickey P 
Rating:
5.0

Super nice people you should really be proud of this group.

Ron c 
Rating:
5.0

Nothing

Shanethea S 
Rating:
5.0

Customer did not leave a comment.

Tiffany R 
Rating:
5.0

Customer did not leave a comment.

RICHARD T 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

Customer did not leave a comment.

Kevin Z 
Rating:
5.0

Customer did not leave a comment.

Kevin Z 
Rating:
5.0

Customer did not leave a comment.

Janeczka R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP D 
Rating:
5.0

Customer did not leave a comment.

Anthony D 
Rating:
3.0

Customer did not leave a comment.

Jessica C 
Rating:
5.0

Customer did not leave a comment.

Tracey R 
Rating:
5.0

Customer did not leave a comment.

Ricky R 
Rating:
5.0

The staff was friendly, professional and helpful. They made the experience smooth and pleasant.

DAVID T 
Rating:
5.0

You’re doing excellent!

Albert B 
Rating:
3.0

Customer did not leave a comment.

VICTOR C 
Rating:
1.0

Customer service was terrible the people there acted like they were disassociated than helping the customer. Then they added extra fees that were not discussed in the original contract. They are not upfront or honest. I'll be going with penske next time.

Joseph B 
Rating:
5.0

Nothing 😊

Robert W 
Rating:
3.0

they are really understaffed at the counter, they do the best they can, but could use someone else to help

JAMES W 
Rating:
5.0

All good 👍

PATRICIA T 
Rating:
5.0

Customer did not leave a comment.

Shannon S 
Rating:
5.0

Customer did not leave a comment.

ROBERT K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy M 
Rating:
5.0

Customer did not leave a comment.

THOMAS D 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
5.0

Everyone was so nice and helpful Mr.Grant and the manager thank y’all so much for helping me.

monica s 
Rating:
5.0

Customer did not leave a comment.

Janika R  |  First Impressions 
Rating:
3.0

The rental check in went smooth, the return was not so smooth. The address was not correct. I had to call and get a different return location.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Bobbie J 
Rating:
4.0

Customer did not leave a comment.

Nicholas M 
Rating:
5.0

Customer did not leave a comment.

Jenni A 
Rating:
3.0

More lights around parking area for night time pick-up. There was damage to the vehicle’s mirrors that was not noticed till after we started to drive off the pick-up location site and had more light to see the damage. All damage should also be reported to potential customers, especially mirror damage as it was a hindrance while driving both in day and night time.

Ashley C 
Rating:
5.0

Thank you All

JIMMY M  |  First Impressions 
Rating:
5.0

Awesome company, Montgomery Hwy, Dothan AL is very friendly and helpful!

Janice T 
Rating:
5.0

Customer did not leave a comment.

erica j 
Rating:
5.0

Smoothest possible process for returning trailer. Cannot imagine a better experience. I will certainly be returning when I next need to rent any kind of trailer or truck.

JAMES R 
Rating:
5.0

Customer did not leave a comment.

Monica M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie T 
Rating:
5.0

Chris had great customer service and check me in the rental van and storage room quickly.

Evette T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark L 
Rating:
4.0

Was 1 hour late due to road conditions that cost me an extra day...outside of that it was good

Timothy G 
Rating:
5.0

Customer did not leave a comment.

Louis S 
Rating:
5.0

Customer did not leave a comment.

Haley T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deidrel T 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

mark w 
Rating:
5.0

The staff was very helpful when my truck was sent to another location and they still helped me out and gave me a truck at the location. I originally reserved that.

rob Z 
Rating:
5.0

Customer did not leave a comment.

Brandon C 
Rating:
5.0

Great customer service by Matt and Amber.

Naomi F 
Rating:
5.0

Manager and Staff provided outstanding service. Polite, professional and accommodating. Highly recommend.

Stephen S 
Rating:
5.0

Customer did not leave a comment.

Evan L 
Rating:
4.0

Customer did not leave a comment.

Steven M 
Rating:
3.0

Customer did not leave a comment.

Jimmie B 
Rating:
5.0

Customer did not leave a comment.

MARK W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis G 
Rating:
4.0

Customer did not leave a comment.

Ali C 
Rating:
5.0

Customer did not leave a comment.

mary S 
Rating:
5.0

The van I rented was clean and in excellent condition. Personal are aways friendly and helpful.

Wayne C 
Rating:
5.0

Customer did not leave a comment.

Chynetia D 
Rating:
5.0

Customer did not leave a comment.

Frank B 
Rating:
5.0

Customer did not leave a comment.

Richard E 
Rating:
5.0

Customer did not leave a comment.

Tom Q 
Rating:
4.0

Customer did not leave a comment.

Mark L 
Rating:
5.0

This applies to all locations. You need to offer a spare tire rental option for trailers. If you are traveling in a rural area, the wait time for assistance might be excessive (especially on weekends) . Also in less than favorable urban locations, you would become a target for theft. You need to increase tire size on trailers. Trying to drive 55 MPH on an interstate, especially at night or in bad weather, is extremely dangerous. Traffic rapidly approaches you from behind and may night be able to either brake fast enough (semis) and or change lanes to go around if other vehicles are in that lane. If you want small tires, save those for local moves. Trailers need to safely move at highway speeds to prevent collision from behind.

Richard H 
Rating:
5.0

The staff was kind, courteous, and polite. Highly recommend!!!

Robert V 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Very easy to drop off. Tried to change drop off location and it was impossible to do by website or by contacting location. Managed to get it to original drop off location but would have been so much easier for me to change it.

Ed K 
Rating:
4.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

Thank you

misty t  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Frank S 
Rating:
5.0

They took my comments and concerns serious. They took the truck out of service to maintain the issues with the truck

Jacob S 
Rating:
3.0

Customer did not leave a comment.

Alesha P 
Rating:
3.0

Customer did not leave a comment.

Alison R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONY J 
Rating:
5.0

Customer did not leave a comment.

THOMAS Q 
Rating:
5.0

I had an weather situation arise and I had to rent a pull behind trailer to transport some product to a vendor event. We had to take the trailer home and pressure wash it before we could load it due to all the green mold type substance from sitting under the tree lines at the U-Haul facility. If I could make a suggestion that there be a couple of these pull behind enclosed trailers in various sizes, be cleaned and in a different area for customers to use. I understand spacing may be a problem just having a few nicely cleaned and ready would be great. There were some up front but we were taken to the back to get one. Staff was friendly and considerate. Staff had lots of patients with customer they were assisting ahead of me. Drop off was quick and easy. Facility was clean and organized. We will be reserving with this particular facility in the future when we need a U-Haul rental

Carolyne B 
Rating:
5.0

Customer did not leave a comment.

Gerald D 
Rating:
5.0

Customer did not leave a comment.

Sara C 
Rating:
5.0

The staff were friendly and quite helpful at pickup and at drop off. Will definitely use this Uhaul location again.

John F 
Rating:
5.0

Need more cover area. It was raining in pick up and drop off but it all was great. They was in the rain with me.

william h 
Rating:
3.0

Pricing was not as I was quoted will find another source for next rental. People at location are nice.

Jacob S 
Rating:
5.0

None

misty t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah K  |  First Impressions 
Rating:
5.0

Staff went above and beyond to meet my moving needs. Although they were very busy, they handled the multi tasking well. The customer service was superior. It was a pleasant experience!

STEPHANIE M  |  First Impressions 
Rating:
5.0

Excellent service.

Miguel T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASMINE B  |  Overall Experience 
Rating:
3.0

Do NOT store anything here in the units that are not climate controlled fue to the humidity. Your belongings will be covered in mold and mildew.

Trevin T  |  Overall Experience 
Rating:
5.0

Both ladies very patient and very helpful. Quick and easy process.

AMBER D  |  First Impressions 
Rating:
5.0

Extremely good customer service.

RANDALL S  |  Overall Experience 
Rating:
3.0

There was a lock on the doer upon arrival had I arrived later I would’ve not been able to access the unit

alexis b  |  Online Move In 
Rating:
3.0

The only thing I didn’t like was it seems you have to be well off to afford a 1st floor storage had I fully understood that I had to carry my belongings upstairs I would have never booked but the facility is nice overall

Steven C  |  Online Move In 
Rating:
5.0

Everyone there is very friendly and helpful. If I needed storage again I would return.

DIANE O  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher S  |  First Impressions 
Rating:
4.0

Very nice people.

DIANE O  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Chretta M  |  Overall Experience 
Rating:
4.0

I paid for storage for 2 years with this company and the common courtesy I would think would be that you will prorate and refund my money if someone wanted to rent it out today you will still be making double and no I don't think that's fair and know that's why I wouldn't recommend you all nor will I use it anymore is

cynthia j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

davehon M  |  Overall Experience 
Rating:
5.0

Kayla, Don and the staff were very helpful.

THOMAS A  |  First Impressions 
Rating:
5.0

They were very nice and kind and friendly and have great service

Gerald D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

johnny i  |  Overall Experience 
Rating:
5.0

The manager I believe her name is Kayla was absolutely awesome very sweet and very professional!!! She had a gentleman working with her he was very nice as well! They were slammed and they both was working very hard trying to accommodate everyone in a timely manner! I appreciate the excellent customer service they offered!

JENNIFER S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ASHLEY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN T  |  Overall Experience 
Rating:
2.0

Continuously calling for payment but failed to properly move me out as well as numerous occasions they would place a lock on your storage even if you made a payment and it was a mistake on their end, they also take their time helping … not everyone most were very nice and polite .

YZAUNTIANAQUEAZJA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackqalyn V  |  First Impressions 
Rating:
4.0

Good service on a busy day.

Wallace M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ana h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darleen P  |  Overall Experience 
Rating:
5.0

Very nice people and good service.

Wallace M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bruce P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cashayla L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANETTE R  |  First Impressions 
Rating:
5.0

Even though I had a ant problem and my mattresses and mirrors and headbands got damaged because of water damage .They help me out so yes I will recommend them to people.

Christine B  |  Overall Experience 
Rating:
2.0

Needs cleaning in storage facility lots of roaches which is nasty .

Tyniah W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janita O  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antonio H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine R  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Nicole S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amyra S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

april f  |  Overall Experience 
Rating:
5.0

It's a great place to rent a truck or storage room from

Gerald D  |  First Impressions 
Rating:
5.0

They was awesome

Lakeisa B  |  Overall Experience 
Rating:
5.0

I did not receive a lock I had to pay for one in the office. Everything else was awesome.

Jessica R  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Briana B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeisa B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie F  |  Overall Experience 
Rating:
3.0

I was charged for an extra 40 miles because I didn’t check the incorrect mileage before I left the location.

Ricardo T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charlotte m  |  Overall Experience 
Rating:
5.0

Very knowledgeable and helpful

SONYA K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonja W  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Erik B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAMERON B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rod B  |  First Impressions 
Rating:
5.0

The staff is always very friendly helpful courteous and efficient. Ms Emily H. Is a excellent staff member she's always very polite and courteous when I visit the store.

Tonia Y  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CALANDRA B  |  Overall Experience 
Rating:
3.0

I wasn’t expecting second floor storage. It was a problem.

Don W  |  Overall Experience 
Rating:
3.0

To expensie

Irene H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dayjah C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keona D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATONJA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiah P  |  First Impressions 
Rating:
5.0

The staff was really helpful and friendly

Christopher B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alan H  |  Overall Experience 
Rating:
1.0

The people there are rude as h&&l and racist. Uhaul will never again get a dime of my money

Marvin P  |  Overall Experience 
Rating:
2.0

Storage building has a pest problem.

Cashayla L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance B  |  Overall Experience 
Rating:
5.0

The staff where my girl friend works is nice but these folks are truly thinking constantly how to meet my needs and the most a few of the nicest folks here in lower Alabama. I will definitely tell the people I know but I will also tell anyone I hear mentioning about moving or just needing a storage facility about uhaul on north Oaks street here in Dothan Alabama. Thank u all for making me feel a Good family member that u can’t wait for holidays to see again. Sincerely Irean Holcomb. ROLL TIDE ….

Irene H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annie b  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brenaye S  |  Overall Experience 
Rating:
5.0

You kept my stuff safe for two years thank you

Glenn W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephen S  |  Overall Experience 
Rating:
1.0

Had to file insurance claim due to mold and rats in our unit

JEREMY R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUDREY G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIANNA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARMESCHA G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David D  |  Overall Experience 
Rating: