Comentarios de los clientes para U-Haul Moving & Storage at Montgomery Hwy

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Montgomery Hwy

Clasificación general:

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Paula G.
Clasificación:

El cliente no dejó un comentario.

Jeffrey B.
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El cliente no dejó un comentario.

MADELINE F.
Clasificación:

The team is TOP NOTCH...cannot be improved upon. I am 77 years old and have a damaged right shoulder. With each move from that location, the employees (females) competently and efficiently hooked up the trailers and checked out signal lights. (Since 1973 I have moved myself country wide for grad school and academic and medical career via UHaul. Love you!

Anika P.
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Easy, fast, and as sweet as can be. This location rocks.

Steven R.
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Rear of moving truck not clean when picked up.

MELVIN R.
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Great overall service

VERNELLE A.
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Need more help around noon on Sundays!

Michael G.
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El cliente no dejó un comentario.

Shantoria C.
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I was overly charged without a reason

Robert A.
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El cliente no dejó un comentario.

Kevin B.
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El cliente no dejó un comentario.

APRIL M.
Clasificación:

More knowledgeable about what Uhaul has to offer Make sure to send customer to location that's actually involved with Uhaul

Kang L.
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Nothing, keep on great working!

lee B.
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very helpful however we were supposed to hAve $ 50.00 credit for 2 different locations being closed for reservations

Kim W.
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I was going to check-in my truck then night I came in as I had no place to park it, however 24/7 would not recognize my location. I locked the truck up and left it at the uhaul location. I called the next morning to let them know what was going on. Once I had come to the office the young lady was nice and helpful. Checking in my truck was quick and painless.

James S.
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El cliente no dejó un comentario.

Carolyn G.
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El cliente no dejó un comentario.

Kevin M.
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Ashley was quick and efficient in pickup and return. Very good experience with this rental.

Nelson T. | Overall Experience |
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El cliente no dejó un comentario.

Christopher C. | First Impressions |
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Ashley was amazing! She provided excellent customer service and was such a pleasure to work with.

Joseph M.
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El cliente no dejó un comentario.

SALVATORE A.
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Nothing

Albert B.
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To small of a lot. Trucks should be pulled out for customers ready to go not parked in tight spaces like they are

James B.
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The associate that assisted me was awesome. She was very friendly, attentive, and professional. You are very fortunate to have someone like this serving your customers!

annabelle S.
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El cliente no dejó un comentario.

SHAWN R.
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El cliente no dejó un comentario.

Lori S.
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9am pick up. Very busy with one very efficient employee. Had to wait but understood her situation. I wish I asked her name. She's a keeper. Just needed one more as efficient.

MICHAEL W.
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El cliente no dejó un comentario.

James K.
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El cliente no dejó un comentario.

Christian D.
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El cliente no dejó un comentario.

jock C.
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El cliente no dejó un comentario.

Mollie B.
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No improvement needed! These ladies are pleasant and efficient. They are leaps and bounds better than any other time I've been in with sour- faced, unfriendly men working. It was a great experience from start to finish.

Russell D.
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Rebecca was great!

Stephanie M.
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El cliente no dejó un comentario.

Willie S.
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El cliente no dejó un comentario.

Mark S.
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El cliente no dejó un comentario.

William D.
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Personnel are always friendly and helpful.

Mike R.
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I have no complaints. Service was good and the equipment was good.

Alex P.
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El cliente no dejó un comentario.

RONALD P.
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El cliente no dejó un comentario.

Denise D.
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The 26inc truck I had ran very bad and steering was very hard and truck was making all types of noise.

Christine F.
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El cliente no dejó un comentario.

GERARD G.
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El cliente no dejó un comentario.

RICK L.
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El cliente no dejó un comentario.

David V.
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El cliente no dejó un comentario.

Carol B.
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El cliente no dejó un comentario.

Joseph R.
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El cliente no dejó un comentario.

Richard G.
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El cliente no dejó un comentario.

Preston V.
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Took an hour to drop off the uhaul. The employees were nice and explained it was busy.

Steven F.
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El cliente no dejó un comentario.

danell G.
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Didnt have size Storage need for my things and had put more gas in uhaul because of it and put me behind schedule because of and cost me more money do gas and time because they did have storage for me but paid back for storage Bend but not for helper I had pay for the extra hour to find storage place that could get take my things

Nigel H.
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Be available for phone calls, difficulty in speaking with an individual at the location, limited Manning.

James W.
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I usually have a good experience renting from this location . The truck I rented yesterday smelled like cigarette smoke in the cab and looked like someone had spilled coffee on the floorboard in front of the drivers seat . I wiped the seat and it was dirty ! I understand that some people will smoke in the truck but I expect a smoke free truck being that I don't smoke and can't tolerate the smell , due to health issues ! I will continue to rent from this location when needed , but I will make sure it's smoke free before I leave ! The trucks always drive great and I have never had any problems with them !

Angela T.
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El cliente no dejó un comentario.

NICOLE W.
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I paid $25 for my car to be strapped down the right way, only to get to my destination and the straps were no longer on the front tires

Donna S.
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Emily was knowledgeable, professional and extremely helpful. Would drive the additional 20 miles to do business with this store .

Kristie C.
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Kudos to Emily for her speed of service and overall customer service at this location!

Cassidy W.
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Loved the costumer service and the move went great! Thank y'all!

Joe S.
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El cliente no dejó un comentario.

Brent B.
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El cliente no dejó un comentario.

Kenneth K.
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N/A. Emily was great and a hard working Rep. She did a awesome job.

Brent B.
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El cliente no dejó un comentario.

Dexter B.
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El cliente no dejó un comentario.

Michael W.
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El cliente no dejó un comentario.

MIKAELA T.
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I showed up to the business right before 9am, as I had a reservation for 9am on Sunday. The business was closed and did not open up until 20 minutes late. There was multiple people, not including me, that were waiting outside due to the business not being open. Also, when the employee pulled up, they were dropped off in a car that had very loud music. Also, the employee brought a person (possible girlfriend/friend) to work. The employee was the only one working. This was ridiculous.

leandra L.
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the truck was not swept out prior to my rental

Randall M.
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El cliente no dejó un comentario.

Johnny M.
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El cliente no dejó un comentario.

Jeff P.
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Ordered and paid for 6 dozen moving blankets but the location only had 3 dozen. I had a reservations and did not walk in off the street same day to rent. Staff was very courteous and helpful none the less I would recommend this location.

Kylie H.
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I would've like a walk around before I left.. my tow haul light was on .. it made the truck jerk and idle down rough.. I couldn't find a way to disable it.. better luck next time

Theresa S.
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Very helpful staff

MEGAN R.
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The young man who helped us was wonderful. Our 1st location didn't have and didn't want to help us. So glad we came to this location this man was great. He went above and beyond while fixing others screw ups.

PATRICIA D.
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The gentleman who helped us out was one of the nicest people I've met. I would definitely go back there if I need a truck again

ERNIQUE P.
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El cliente no dejó un comentario.

Joseph B.
Clasificación:

Ensure equipment (i.e. dollies) are actually available for renting. I arrived to the location and the one tool I needed to assist with my move wasn't available and I had to spend $70 and purchase a dolly to complete my move.

Theresa S.
Clasificación:

Very helpful staff

Annie M.
Clasificación:

Nothing it's great

Rita B.
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The manager was very disrespectful . She threatened to call the police and have me removed from the store and/or transfer my order to another town. I was surprised and disappointed that the hand trucks I had rented and paid for online were not available. I called the day before pickup and was told that the truck and hand trucks would be there. She assured me that she is NOT ALLOWED to have extras on hand. LET HER GO WORK IN A JAIL. I AM A LAW ABIDING CITIZEN. U-HAUL DOES NOT NEED MANAGERS LIKE THIS!

Tamakie M.
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El cliente no dejó un comentario.

brenda P.
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El cliente no dejó un comentario.

Erica R.
Clasificación:

Check trucks for bugs!

Ahmed K.
Clasificación:

UHaul : uBox : at pick location driver were not on time plus communicated incorrectly. UHaul : charged me multiple times for same items even after returning the uBoxes plus talked to multiple time with different people but no use. UHaul customer support : Used to be good but now very bad. UHaul partner "Moving-Help" : horrible experience.

Dannis C.
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Answer the telephone. Being on hold for 15 minutes TWICE then getting disconnected is no way to run a business

Vicki J.
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El cliente no dejó un comentario.

Danielle D.
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El cliente no dejó un comentario.

William H.
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El cliente no dejó un comentario.

Joe G.
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El cliente no dejó un comentario.

William R.
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El cliente no dejó un comentario.

RANDALL M.
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El cliente no dejó un comentario.

Sydney F.
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The employees used profanity in front of me and other customers, and the truck was filthy and smelled of cigarette smoke. It was terrible.

Mary S.
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El cliente no dejó un comentario.

Simon S.
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Can't think of anything. This was an efficient rental event and the personnel, Emily specifically , made it an even pleasant experience. Thanks.

Marc M.
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El cliente no dejó un comentario.

Richard L.
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El cliente no dejó un comentario.

jennifer R.
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El cliente no dejó un comentario.

Dustin C.
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El cliente no dejó un comentario.

Thomas T.
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El cliente no dejó un comentario.

Pauline J.
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Emily was great!

CORREY W.
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El cliente no dejó un comentario.

Robert P.
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I don't have any suggestions at this time because I had a wonderful experience.

Jerry G.
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I had ordered/paid for dolly but did not receive. Please refund the charge. Headlights need replacing - very dim

Sabrina V.
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El cliente no dejó un comentario.

Kenneth H. | Overall Experience |
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El cliente no dejó un comentario.

Kenneth H. | First Impressions |
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Very helpful staff. Bent over backward to get me through the process.

Sheryl C. | Overall Experience |
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Called several times to get in touch with them and each time I called I stayed on hold 30 to 40 minutes every time. Called in July when I moved out my storage to cancel so I continued to get letters about property lien finally I talked with someone on August 23, to cancel the storage because the person that I talked to didn’t cancel it like she said. Terrible service

Nakia J. | First Impressions |
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El cliente no dejó un comentario.

Joyce L. | First Impressions |
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El cliente no dejó un comentario.

Casey R. | First Impressions |
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I was assigned a unit on the second floor. There is no elevator, so I had to carry every item up a flight of stairs, and when I move out, my things will be carried down the flight of stairs. The trolleys are useless if the customer has to unpack them to get their belongings upstairs to their unit. My advice would be to install an elevator.

Nigel H. | First Impressions |
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Storage area should be gated for security

April V. | Overall Experience |
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El cliente no dejó un comentario.

Tonya S. | Online Move In |
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El cliente no dejó un comentario.

Patsy P. | Overall Experience |
Clasificación:

It’s pricey for a 10 x 10 metal shed. I was on a list for a better climate control. I paid the high price monthly bill and 2 days later the other storage called and told me they had my unit ready. I called u haul to see if they could prorate and give me a refund on the rest. They said no. I lost that money. Everyone I have talked to said they would prorate ... and every time you go there you have to wait to pay your bill. Cause they are under staffed all workers are outside helping with trucks while you standing inside waiting .. you need someone to stay inside to help customers at all time

Kyle K. | Overall Experience |
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El cliente no dejó un comentario.

Matthew R. | Overall Experience |
Clasificación:

All my previous experiences with all U-Haul locations have been excellent. This particular experience was not. Tabitha was exceptionally difficult to work with. Our family had some hiccups during our move and she was all but accommodating. However, the ending result worked out for us and we did get what we needed. I would highly recommend using U-Haul for all your storage and moving needs. I would just recommend choosing a different location to avoid any inconveniences.

Tiffany H. | Overall Experience |
Clasificación:

From the time I came and rent out the storage unit I had no problem. If I had to speak to a employee they were always friendly and helpful. If I had to use a storage again in Dothan I’ll be back at this location.

Susan L. | Overall Experience |
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To keep from running the employees & customers going back forth to units, get a golf cart.

Bruce P. | Overall Experience |
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El cliente no dejó un comentario.

Bruce P. | First Impressions |
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The young lady in Dothan Al who handled my needs. Was the best ever. Professional. Extreamly curious. Very pleasant person to be around

Janice H. | Overall Experience |
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Check in was good and I was able to access the unit when I needed to. Check out was terrible. The gentleman who checked me out was very unprofessional. While walking back from the unit after showing everything was removed he proceeded to spit in the corner of the building while I was walking slightly behind him. Overall not a bad experience

phyllis p. | First Impressions |
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El cliente no dejó un comentario.

tiffany c. | Overall Experience |
Clasificación:

never aswered phone hard to connect

Glenn W. | First Impressions |
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Truck pulled to the right and the seats hurt my back

Mary W. | Overall Experience |
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Staff was very friendly, helpful and efficient

chaddrick o. | Overall Experience |
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Great Place that was there for us the day after we sufferers Hurricane Michael in Panama City Florida to store the material things we were able to salvage.

Japhet N. | First Impressions |
Clasificación:

U-Haul employee was very helpful and efficient (Ms. Ross)

CHARLIE S. | Overall Experience |
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My customer service experience was excellent. The hours were very convenient and they stay open later than most. I would definitely go back whenever needed.

Dairian J. | First Impressions |
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Terrific service!!!

Lynn M. | Overall Experience |
Clasificación:

Everything was great except the units were quite small.

Tameka R. | Overall Experience |
Clasificación:

I think there was a miss understanding. I didn’t move out of my unit yet

Catherine D. | First Impressions |
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Friendly service. Staff was very helpful in helping me find the storage that met my needs. The restroom was clean!

Jasmine B. | Overall Experience |
Clasificación:

As a deployed member I had limited access to contact management to make requests for my specific needs. I was hit with fees and was given no consideration for my special circumstance. $139 poorer.

Kevin C. | Overall Experience |
Clasificación:

Had great communication during my U-Box rental experience. Let me know when it had been transported and had no issues with the moving company I hired picking it up and dropping it back off.

Miguel A. | Overall Experience |
Clasificación:

Staff very friendly and helpful !!!

Dominique P. | First Impressions |
Clasificación:

Good customer service and very friendly

Danielle L. | Overall Experience |
Clasificación:

I had 2 uboxes sent to this location from MA. Once at this location they were inaccessible for 2 days due to lack of organization at this UHaul facility. This cost me 300 extra dollars. Awful service.

karen h. | Overall Experience |
Clasificación:

Very friendly and helpful. They met all my needs. Thank you Uhaul!

CHYKEL T. | First Impressions |
Clasificación:

The GM was very helpful with assisting me with everything I need to make my move easy. .

Melissa P. | Overall Experience |
Clasificación:

My things got messed up

Khadarr M. | First Impressions |
Clasificación:

The service was great and the Manager Jay was outstanding.

RONALD K. | First Impressions |
Clasificación:

Awesome service. Thank you.

Suzan S. | Reservation |
Clasificación:

would be nice to get credit back for unused portion of storage since moved out early

Ladonna M. | Overall Experience |
Clasificación:

Great service

PETE S. | Reservation |
Clasificación:

Customer Service was great thank you.

lakeisha M. | Reservation |
Clasificación:

I didnt move in. The customer service. Put me in this area. I wasnt told I was gonna be in this area. So I turned it down. I booked one in Panama City

Mark D. | Reservation |
Clasificación:

The reservation at the above facility was canceled through the rental center at 202 Santa Rosa Ave. Ft. Walton Beach.

michelle c. | Reservation |
Clasificación:

After dealing with Hurricane Michael Customer service was awful. I had to eventually call the General Manager and he helped me over the phone! Also paid for a Dolly and it wasn’t in it.

Kellyn D. | Overall Experience |
Clasificación:

Everything in my unit was molded and had so many bugs. I now have no furniture in my new home. All my valuables completely ruined. So thank you uhaul.

Jorge F. | Reservation |
Clasificación:

New storage units/very clean

Kenya W. | Overall Experience |
Clasificación:

The only problem I had was when I would call, I would be sent to a call center and they couldn't really help me. Then I needed information on the storage price and the man at the store couldnt help.

Keith P. | Overall Experience |
Clasificación:

We moved from Az to Al, we used boxes, they delivered them in Az and said they would deliver in Ala , boxes got here and no delivery . Was told they would and call me we a time but never did

Stephanie F. | Overall Experience |
Clasificación:

They were very helpful.

selwyn l. | Overall Experience |
Clasificación:

Very clean just wish there was an elevator like the signs said

Misty M. | Overall Experience |
Clasificación:

I was told it was 24 hr access at rental and found out once I paid $55 for a literal closet that it was select hours. I was very disappointed with the storage experience and won’t use it again.

charlene s. | Overall Experience |
Clasificación:

The staff was very nice, friendly, and accommodating. Their customer service was over the top. PLEASE let them know how very much I appreciated their help.

dianna p. | Overall Experience |
Clasificación:

Working with the staff in person was great.

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