Customer Reviews for U-Haul Moving & Storage at Millard Ave

6,834 comentarios

4868 S 135th St   Omaha, NE 68137
(135th & Millard Ave)

(402) 896-2410

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(402) 896-2410

4868 S 135th St
Omaha, NE 68137
(135th & Millard Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Nothing, I feel personally that everything about U-Haul is perfect, I wouldn't change a thing.

MONDELL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
3.0

El cliente no dejó un comentario.

NILS G. 
Clasificación:
5.0

Thanks, Great help

Darrell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory L. 
Clasificación:
5.0

This has been my goto location for truck or trailer rentals. Centrally located, great service everytime, and easy process. Try using the mobile checkin, it makes getting the rental even quicker

GEOFFREY O. 
Clasificación:
4.0

Overall I had a good experience, but a few things concerned me. First, I was told there was half a tank of gas in the vehicle when I picked it up. I took a pic of the gauges because there was actually less than half a tank. The same photo shows beginning mileage, which did not match my receipt. I was overcharged for miles. The rate I paid was also more than what I was quoted. .89 per mile instead of.79. I returned the vehicle with more than half a tank to ensure I wouldn't be charged. I paid for gas I didn't use. This quick rental was more expensive than it should have been as these small things added up. I will rent here again as the transactions were easy and the employees were nice, but I will scrutinize the details more closely next time.

Angela F. 
Clasificación:
1.0

The vehicle was in terrible condition. Multiple service lights on, shook while driving. Felt very unsafe

AMANDA K. 
Clasificación:
5.0

The app at drop off didn't tell me what to do with the keys, thankfully I remembered the lock box code and put them back in there. Besides that it went super smooth. A+

Jason P. 
Clasificación:
5.0

Nice Place... Manager did a great job taking care of me.. 5 star

DAVID D. 
Clasificación:
2.0

Employees were rude.

JASON D. 
Clasificación:
5.0

Overall very professional- great time and experience.

David M. 
Clasificación:
5.0

Experience was great. No issues thank you!!

PATRICK T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Garold U. 
Clasificación:
4.0

The guy who helped me in the morning ( I think he was Brad? The manager ( not sure) ) was very nice and kind, the kid who was there when I dropped the truck off to at 3:30 was rude and look like he literally rolled out of bed, no personality not friendly, you can tell he defdoesnt like his job, RUDE!!! I asked a simple question, I said the truck was at half a tank when I got, did I only need to fill it back to half a tank? He played with his hair and rudely said yea, I guess then said well did you pick it up from this location, i said yes… that was it rude as can be….

JENNIFER G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Winifred D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETSY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward F. 
Clasificación:
5.0

Really good guy helped me with payment and hooking up to trailer. I think his name was Dan...but not sure. He was great.

CURTIS C. 
Clasificación:
5.0

Check wiring on trailers more thoroughly

LARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MCKAYEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA S. 
Clasificación:
5.0

The self check out process is cumbersome and frustrating. The user experience of that left me never wanting to rent a UHaul again. I understand needing to verify drivers but do it ahead of time, prep drivers for it, etc. Having to stand in the cold while waiting for my family to answer an unidentified user was ridiculous.

Jeremy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curt F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
5.0

The guys did a nice job. Very easy and organized

BARBARA J. 
Clasificación:
3.0

Got billed for fuel, stopped at gas station 4 blocks from location, filled and was still billed also took truck backed day and half earlier was billed same price as I was quoted

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALENE N. 
Clasificación:
5.0

Was told that I would not be charged for use of the dolly and was charged anyway. This left a bad taste in my mouth. Otherwise the equipment was fine and so was the service.

ANN T. 
Clasificación:
5.0

everything was perfect thx

PETER J W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
4.0

El cliente no dejó un comentario.

LORRIE D F. 
Clasificación:
5.0

I have rented from this location for over 20 yes. I have always had great customer service.

LINDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JERALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry M. 
Clasificación:
5.0

Always a great place to get rental equipment. I have used this store many times and have always had a good experience. They know their stuff, are friendly and take great care of you.

Randy L. 
Clasificación:
4.0

Great facility to work with. Will recommend to anyone needing to rent a vehicle/trailer.

Craig L. 
Clasificación:
5.0

First of all, MORGAN was amazing. Just had to get that out there first. She delivered and picked up the boxes the first time and the second time - and that time we were at the top of a very steep hill. She's a master of those forklifts! And a friendly face during stressful moves! So you probably need another 20 like her. :-) As far as improvements, our goods arrived in good condition - aside from several dozen stink bugs that had made the boxes their home. That said, it is difficult to do things on your website. Was far easier to call to make changes to schedules, etc. Also, I originally ordered some shrink wrap to help with our initial packing - I paid for it up front on the website along with some other stuff, but never received any of it. Wasn't in the pods and didn't arrive in any other way.

Michael G. 
Clasificación:
5.0

When I called on Friday the total cost was around 236 then when I went to the place to pick it up the price went up 30 dollars in one day for some reason. And if I was going to pay in cash the cost was going to be over 300 dollars which makes zero sense

BRIAN M. 
Clasificación:
5.0

How to improve the rental experience? A hot cup of coffee and a donut waiting in the cab? Just kidding. Everyone at the U-Haul store was great.

CHERYL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH J. 
Clasificación:
3.0

Need more staff. Had to wait each time I was there as only one person was working. He was working hard, but it took 45-50 minutes of a wait to pick up a van.

Robin T. 
Clasificación:
5.0

The 2 men working were courteous and very helpful. Thanks for a great experience!

MARY L R. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA K. 
Clasificación:
5.0

Super friendly customer service. I rented a 4X7 trailer for moving a 42 inch riding mower. It turns out that the inside dimension of these trailer are just a little over 3 feet. I returned the trailer for a larger one. I fully expected to have to pay for two rentals, or at least the price difference. They exchanged the trailer at no extra cost.

Russell H. 
Clasificación:
5.0

No complaints on my part. It took a minimal amount of time for me to get the trailer I needed and I was on my way.

PATRICK K. 
Clasificación:
2.0

Dan the manager and the young lady that works there were great. However the truck cab was dirty and you could hardly see out the windshield for all the bugs. The two young men who were working when I picked up the auto transport told me they could not put the jeep on the trailer that it needed to be done by a manager. They sent me to the Stoney Brook location and a very young man and a young women (neither a manager) said they would take care of me which they did. It was raining quite hard and I think the first two young men just did not want to get wet loading the Jeep. Not customer responsive on their part but excellent customer care by the other two young folks. Dan the manager went out of his way to take care of my needs. He was great. I drove in some rain and the truck leaked in Mom's Attic and down on the floor (passenger side). 8 boxes were soaked and one wardrobe. We got a lot of personal records and property damaged because of the water leakage. I told the folks at the drop off location. Dan the manager gets a 5 star but his two male employees get a one star.

DONALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth F. 
Clasificación:
5.0

Efficient drop off

ELIZABETH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
5.0

The man who checked us alerted us about the hazard of the straps not being fastened correctly to the tires. We had no transport issues and made it to the location safely, but that had not been explained at the LR location and so this went unchecked at gas fill ups.

Phyllis V. 
Clasificación:
5.0

The turn signals in the truck did nothing turn off by themselves. Big safety problem. Their is no “Ding” if the keys are in the ignition, locked them in and had to call aAAA since you try to screw people with a &175.00 charge, even after I bought the insurance.

JOHN P. 
Clasificación:
5.0

Leaked oil on driveway. May need to look into that Otherwise great service

BERNARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina H. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
5.0

I think you guys are fantastic! We don't have a pickup anymore so if we need something hauled we always know where to go. Definitely a customer for life!

Deborah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA M. 
Clasificación:
5.0

Dan and his wife do a GREAT job!!

KEN S. 
Clasificación:
3.0

Not sure what your consider clean but the question keeps being asked.. The vehicle is not what I would consider clean... Then I was told by the rep less than 50 miles was free which I only did 21 total and got charged for miles.

LYLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
1.0

Very poor customer service. I accidentally left my sunglasses in the truck. I called at 7:12 am next morning to inquire about my glasses. Talked with 2 people who were both extremely rude. I was told the truck went out already and that I would have to call another day. They did not offer to take my contact information or to even try to check the truck when it came back in. Offered no help and were very demeaning.

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbin P. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOLLY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY P. 
Clasificación:
5.0

Customer Service was awesome!!

LAURA H. 
Clasificación:
4.0

They had to rewire a taillight before I took the trailer. Then the running lights went out twice in our 12 hour drive. First time I could fix it, the second time we stopped 4 times to attempt to get the running lights working with no success.

EDWIN ALLEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY C. 
Clasificación:
5.0

The store manager has great customer service! I would come back there any time.

SUSAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHALL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JODY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

Very smooth in and out great experience

Allen M. 
Clasificación:
3.0

The car had very ugly handling it was not a comfortable drive not sure if it was older but it was not pleasant to drive also made a rattling noise

David P. 
Clasificación:
1.0

Fuel was miss marked and I didn't take a pic so charged fuel charge

AARON T. 
Clasificación:
5.0

Awesome staff member

TODD C. 
Clasificación:
5.0

Yet another great trailer rental experience. As always, the counter employee Megan was pleasant & helpful! I will continue to use this location for all my rental needs.

STEVEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW D. 
Clasificación:
3.0

Service at the location was great. Printing a receipt was a bit of a chore. However, calling the customer service agent Pam at the call center was ludicrous. Unhelpful and dense. Ugh. Spent an hour going round and round to reserve my box fir pickup.

james P. 
Clasificación:
5.0

Not much! Thanks

mike G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM W. 
Clasificación:
5.0

I always rent from this location. Always top notch customer service

WILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN B P. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba