Comentarios de los clientes para U-Haul Moving & Storage at Millard Ave

Dan was awesome equipment ready to go even warmed up as Nebraska weather a little chilly yesterday very much appreciated

Nothing will done. Everybody was friendly and very helpful.

Simple and very easy to pick up and drop off. Guy checking me out was real friendly

Great service! Fast and friendly.

Wasn't happy I got charged for another whole day. Yes I was two hours late returning but had let them know I would be an hour or two longer than the 24 hour rental when I rented it. Was told it would just be by the hour. So I expected maybe a $15late fee for a couple hours. Not a whole day.i would've kept it and got all my other things picked up if I knew it was going to be a full day charge. I would like a refund of half the day. But no one ever answers the phone there. Just a national operator.

Wet helpful people

I was driving across country from Nebraska to Tennessee so I asked for the newest 12-ft enclosed trailer. They had. That was completely ignored. The brake and turn lights were checked but apparently not the tail lights. it took me two extra days to travel because I had no tail lights at night. U-Haul desperately needs to put checks on their trailers. Even empty, I had to ask two strangers to help me lift it off the hitch. The U-Haul car hauler trailers have a jack but not the cargo trailers or anything else for that matter. When I reserve this trailer, I was planning to pick it up at a different location. At the last minute. Minute, I was told that they didn't have one and that I "probably" could get one in Omaha. I asked the woman at the reservation center in Council Bluffs Iowa If they could preserve one for me specifically, because I had a crew waiting to load it at a certain time. Time. I couldn't get it an assurance that there would absolutely be one there for me. I told her I wanted, in effect, one chained to the wall, with my name on it. She gave me a snippy answer and hung up. As it happened, the trailer was not there because the previous renter did not bring it back on time. This can happen. The man at the Omaha location was kind, and gave me a discount off the trailer as I had to travel some distance in Omaha to pick it up.

The team at this location was outstanding. They were efficient and helpful and wickedly fast. This has been our go to location for multiple rentals. They exceed in customer satisfaction time after time!

When following up with questions/issues, I called the local number and was sent to the 800 service and support number. My issues ended up being at the national level and may not be directly tied to the local level. I had two ~30 minute calls regarding credit card and driver changes. I was evidently given bad information upfront on which credit card would be charged and the process, and then was told rather rudely that it could not be corrected after the rental contract was complete. Not understanding why a credit couldn't be issued on one card and then charge the other.

I think fully communicating the costs. I mentioned I may keep the truck for 2 days. There was zero mention that insurance would be charged for both days. It's frustrating during the time of a pandemic & moving when money is clearly tight to have an extra amount added to a premium.

They were great!!

The people that work here are very friendly, helpful and professional. I highly recommend them for any truck rental.

The manager was horrible rude to me because I can't wear a face mask. He shamed me in front of other customers. Took out disinfectant wipes and scrubbed down my CC. His snide comments and overall condescending attitude was horrible.

The customer service wonderful. Thank you so much.

Awesome service

I was told at the pickup location that I could return the trailer to any u haul location at my destination. This turned out to be untrue. The El JoBean location refused to accept the trailer and I was told to go to the Placida location.

Everything was perfect. I was actually surprised at how nice and new the equipment was.

Worked out great, original location couldn't help me, but this one worked great!

App location confirmation would not work, which we do have on all the time on our phones.

I popped in to rent a trailer for a day. The rental process took 20-30 minutes and that was before we went o hook up the trailer. I have rented from this location many times over the years. It would be nice if uHaul's system could keep my info to speed up the rental process. I would guess the entire process took 45-50 minutes. Way too long!

Nothing - they move my cargo van rental over to where I would have to park my car so I would not have to walk back to get it because I was in alot of pain with my knee and was having troubles walking. I appreciated the nice lady at the counter and the nice gentleman that brought me the keys and parked the van for me. This was a great customer service experience with both of those individuals. They ROCK!!

Helped in locating what I needed.

We were overcharged by $63 for renting a pickup truck for 1 hour. We drove a total of 22 miles, and was charged $43 for fuel, even though the gas meter didn't move. The other $20 came from "Overnight Key Dropoff," even though the employee who helped us told us that they would not charge us the overnight key drop off. Very frustrating; this is no way to do business. I expect some sort of action to be taken here. My email is Trevor@trevorsandidge.com

The trailer door was hard to operate. It got stuck going up and coming down.

Dan is great to work with and the rest of the team is friendly and helpful. Really made it easy for us during our moving process. Thanks everyone!

They guy was extremely friendly and everything went smooth.

I was in and out in about 10 minutes

Friendly staff, clean newer equipment, easy pickup and drop-off makes my local U-Haul a great place to rent from when you need a cargo trailer. I'd grade them at A+ in all areas.

Interacted with staff. Wonderful location and logistics for return. Very impressed.

Customer service was great! Keep it up!

The 800 number I called numerous times (after being on hold 5-10 minutes) gave me inaccurate information on my pickup locations. PS loose the 800 number and contact pick up locations directly.

Leaving a customer sitting along the interstate for 5 hours with a blown trailer tire is unacceptable. The staff at the pick up location were awesome, but roadside assistance and “corporate” leave a lot to be desired.

I did not need to wait. My return was processed immediately.

Process is very slow

Great trailer, towed perfect !

When I called in I was quoted a price of 20.00 but when I got there, there were other charges that I wasn't told about so ended being 43.00. I would suggest telling about the extra charges. The workers were very nice.

Brandon was awesome to work with and super friendly!

James was the guy who dropped the trailer for me and checked in the truck. He was incredibly helpful and friendly. He is my example of how all employees should be be. Thank you James!

Added charge not consistent with contract.

Keep up the friendly service. James was a big help.

Everything went super smooth. The counter employee Megan was super helpful. This particular Uhaul was following ALL of the Covid policies! It made me feel quite comfortable being there....

My question where answer and receive information that was use to me.

Billed double

I was not very happy I received a email to pick up the truck from Stonybrooke location get there and they don't have a truck, so I was sent to a different location. Not happy

There were a lot of customers that day. It took awhile to get my rental. They could have used another employee. The one that helped me was ok. He just couldn't do everything himself without making customers wait for a long time.

Mgmt was very accommodating to overbooking issue. Thanks very much.

I got charged for after hours drop off and I dropped off while the store was open. Also this charge was not disclosed prior to renting the truck.

Thank you Dan!

Everything was fine and good employees very helpful.

Angel is great to work withy and it's convenient, priced right and easy to use.

Great service and friendly

Very friendly, convenient and very helpful!!!

Customer service agent had a difficult time with processing my reservation. Also, I fell on the ice in the parking lot. I get that there had been snow the night before but clear the lot.

Manager forces you to fold moving blankets. Does this mean they’re not cleaned prior to reuse. Was I rented dirty blankets? It wasn’t part of contract to my knowledge to refold them.

Except for a communication snafu right before delivery of box in Port Townsend all went well and everyone was helpful and polite.

Angel was very nice and helpful. U boxes make moving so much easier.

We thought this company was over the top in excellence! We would love to use them in the future! Very prompt! Did everything exactly as it was agreed upon!

Had mouse traps but still had dead mouse and droppings when we cleaned it out. Otherwise excellent facility

Nice location, friendly staff.

The staff involved in the U-Box program were friendly and easy to deal with. They moved up the delivery date for the box to accommodate our schedule. Overall a very easy experience.

The staff and management are fantastic. Angel made my complicated move so easy. The Storage Facility is lucky to have her!

I rented a U-BOX. The experience was great! Convenient pick up and delivery. Delivery person was pleasant, prompt, and courteous. The unit I ordered served my purpose well. I could not have ask for mo

This is my 3rd time doing business with uhaul moving and storage at millard ave. I have always had great service and Angel has been great!

The Ubox service was so easy to arrange, and handy for my spring cleaning project. I will use it again the next time I need temporary storage.