The online app. To pickup and return the truck needs a whole lot of improvement. It asks for a whole lot of demographic information provided when the truck was reserved and does not flow well at all.Michael W.
Customer Reviews for U-Haul Moving & Storage at Mexico Rd
Saint Peters, MO 63376
(W Of Mid Rivers)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Russell M.
ALways great experience at this location.Christopher H.
El cliente no dejó un comentario.Shona G. | Overall Experience
El cliente no dejó un comentario.robin l. | Overall Experience
Your manager sucks. Your front line guy was working with someone and the woman's method of payment wasn't working. He asked the manager to assist him. When she came out to help him she looked at me and when she was done went back into her office. Couple minutes went by two more customers came up. Front line guy had to ask the manager to come out and help. Also front line guy was answering phones while working with customers. Truck was clean but it had a problem shifting and a high pitch whine around 60 mph. Your front line guy have to give him props he was trying.Sharon C.
El cliente no dejó un comentario.John S. | Overall Experience
El cliente no dejó un comentario.ULYSSES C. | First Impressions
Everyone was so nice and helpfulKathryn K.
From the time I checked in with and the time I left, I had the best customer service with a warm welcome to laughing at a penny and when I left I had a quick and easy equipment check with a smile and laughter ðŸ˜Š. I left with no worries and happy to go to my new home! Thanks uhaul team!Jessica N.
El cliente no dejó un comentario.Randy P. | Overall Experience
El cliente no dejó un comentario.Terence C. | Overall Experience
El cliente no dejó un comentario.Todd S.
El cliente no dejó un comentario.Linda T. | First Impressions
Already easy & efficient. Change nothing.Jenni B.
El cliente no dejó un comentario.Lee S.
El cliente no dejó un comentario.Issa A.
El cliente no dejó un comentario.Crystal D.
Was a great place to rent but if you're late and then pay your bill, they never unlock it the day you pay it. Mine was over locked a week after I paid my bill. Tried to call to get the lock off my unit and no one answered. Went up to the office to ask why it was still locked and the employees were outside smoking and drinking coffee without the phone. Seems like lazy people running the place. I ran storage facilities for years and never treated customers like that.Billie E. | Overall Experience
Truck was dirty and smelled like smoke.Joel M.
El cliente no dejó un comentario.Carol D.
Cannot tell you enough, of how pleased I was with the whole experience. Just very good all around. Scottscott S.
I have been told full tank but it was not. I travelled only 15 miles but charged for 55 miles.Rajesh M.
The employees at the st peters on Mexico store are delightful. Always happy, and ready to help in any way that they can. The manager is awsomerebecca b. | Overall Experience
The odometer and fuel on the paperwork were incorrect. I was assured they would correct it in the system. They did not. This a clear case of false documentation. I called customer service spoke with Renee (he was great) a GM was supposed to reach out. But I have not had contact. I was charged $35x.xx. But my bank statement has it as $402.xx. I will not use this UHaul again. I will definitely not recommend to anybody. Now I understand why they always have so many vehicles when other locations do not. I have rented from UHaul on many occasions in MO and GA. I have never had this happen before. Terrible. I had this vehicle for one day. I tried to turn it in using drop service. Could not because of false odometer reading.Susan K.
Christina is awesome! She goes way above and beyond. I'm a Uhaul customer for life.mark a. | First Impressions
El cliente no dejó un comentario.kathleen h. | First Impressions
It was a very easy process and both staff was great to work withraymond A.
We rented a storage unit for 15 months here, and then a 15-foot truck to move our son into an apartment. The staff here are so friendly and helpful. Highly recommended!Shelly S.
This is the second time using UHaul in less than a year. All the kids are out of the house! Actually I wished they would never leave, but.., Back to you guys , you made it very easy for us . GraciasPhilip D.
El cliente no dejó un comentario.Guadalupe A. | First Impressions
El cliente no dejó un comentario.Jesse F.
They are all very greatMICHAEL B. | Overall Experience
More glove size options.. Only had large gloves available..Steven S.
You need to train your people to treat better the customer The person who did the contract she is a racist and she treat that as we were going to steal Truck from them I will never definitely never recommend nobody to this locationJULIO L.
Very helpful friendly staff. Process was simple and quick. Would absolutely recommend.Rachel C. | First Impressions
Friendly helpful staffTom C.
I apologize that I don't know the gentleman's name who conducted our transaction on July 25 but wanted you to know he was very personable and professional. He is an asset to your company. Everything was ready and waiting for us. ¡Gracias!James D.
I used this facility for 6 years and had many different managers. Overall it was a positive experience until the last 6 months. My locker door was broken and they dragged their feet and never fixed it, and then increased my monthly rate. I had to go somewhere else.TODD W. | Overall Experience
Gentleman that helped me was AMAZING and happy to help. Was a nice experience.Stephanie P. | First Impressions
El cliente no dejó un comentario.Araceli L. | First Impressions
El cliente no dejó un comentario.Mario F.
El cliente no dejó un comentario.Asim Q. | Overall Experience
El cliente no dejó un comentario.Laron W.
The radio in the truck was making a noise at times which was a little annoyingThomas O.
Storage unit was so infested with spiders that I kept finding them. The rates were increased saying that this was something they were going towards taking care of. Some of my items also had moisture damage somehow, like some books. Not really clean nor the safest.Dylan l. | Overall Experience
Amazing customer service which is rare these daysERICKA O.
Just be who you are. Don't change for anyone but yourself. Over the last 30 plus years my family has always used U haul for all our moving and transportation needs. This location has great customer service. And the manager is really lovly and kind and knows her product and services. Would recommend anyone to this location.Mark K.
Great moving experience, Easy to reserve, pickup, haul and return.MARK A.
El cliente no dejó un comentario.Clarie B.
would have been a 5 but the side door on the cargo van was bolted down. Very strange. if we were able to open that door it would have been a 5.CRAIG B.
I am not pleased with the things that have happen here I was a customer for like 6 years or so with random things and multiple storages for personal to business but as soon as Tyler left the place went down hill I have pulled all my accounts out of there and have been gone for years and they are still trying to bill me even after I gave back the keys to my last unit there to a worker there they are trying to bill me for the years I've been gone! That's insane and improper management! The worker whom I gave key to said he'd take the golf cart over and move remaining stuff there to trash or to give away locker up front!!!Tanya G. | Overall Experience
Always helpful and friendly. Never had any issues.Julia T. | Overall Experience
El cliente no dejó un comentario.AUSTRELLA B.
Better communication/ any communication with customer. I went into store and want even greeted due to the employee talking on her cell. When I asked her questions she gave no important response and provided a bare minimum of uhh huh and nuh uhh replies. When asked about billing for returning vehicle before my second day began she said I wouldn't be charged yet I was charged for an entire day I didn't use the truck. Extremely disappointed and will never use that location again nor recommend to my worst enemySean G.
Courteous, professionalconnie r. | Overall Experience
Professional service. TYDale R.
Nothing. We had a great experiencesherry C.
The manager and staff are awesome. Would not change anything!! I use this facility almost weekly.Karen T.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.STEVEN S.
Christina and her team went above and beyond to help make move a successWalter H. | First Impressions
El cliente no dejó un comentario.MICHAEL P. | First Impressions
El cliente no dejó un comentario.Grant M. | Overall Experience
El cliente no dejó un comentario.Dennis M.
El cliente no dejó un comentario.Author B. | First Impressions
No comments.Johnnie B.
Truck was not cleaned when I got it. Cleaned it up afterwards. Should get a discount for thatAlexander R.
This place was completely unprofessional did not give any information that the ball hitch could not be changed and refused a refund I called corporate over all of this and the fact i couldnt even use the truck had to drive to truck more miles to return it and also got charged for miles I did not Drive I would not go there I would go to budget or one of there competitors for now on I wasted a full day due to them not answering and the run around I got though customer service took way too long they sent me to roadside assistance Wich was 0 helpMatthew G.
She was very helpful and knowledgeable.Brittany P.
My only complaint is that the directions to set up a share pick up that very clear I had booked the truck online expecting only to pay $38 when I walked in to get the key the gentleman ended up giving me the key and taking a picture of my drivers license and I got charged 20 bucks representative fee. That is something that I did not want to pay. I'm not so sure that I will use the service againSuzanne H.
Manager and staff went well beyond what would be expected to help and accomodate us during our stressfull move. Appreciate the help!!!Michael J. | First Impressions
El cliente no dejó un comentario.Alex A.
El cliente no dejó un comentario.RANDY V. | Overall Experience
The after hour check in process was pretty lengthy and cumbersomeThomas K.
El cliente no dejó un comentario.Wesley S.
Christine did an excellent job helping us work out rental and answering all of our questions!Amy T.
El cliente no dejó un comentario.Samantha L.
El cliente no dejó un comentario.Douglas M.
El cliente no dejó un comentario.Harold S.
El cliente no dejó un comentario.Corey H. | Overall Experience
Both ladies were very helpful and gave me a close unit because I am handy caped. Thanks for your serviceRobert M. | Overall Experience
I have rented trucks from all carriers and multiple locations. This location is well run, my truck is always clean and ready and the staff are always professional. An excellent example of how equipment rental should beWalter H.
The young lady that checked us in was very good and quick to get us checked in and out. Great knowledge and very pleasant!TIMOTHY H.
El cliente no dejó un comentario.Alicia J.
El cliente no dejó un comentario.COREY H.
El cliente no dejó un comentario.Randy P.
El cliente no dejó un comentario.Kiman B.
El cliente no dejó un comentario.Philip D.
El cliente no dejó un comentario.KELLY V.
Newer truck. Ours was a little old. Otherwise, everything else was excellent.Hannah L.
Amazing incredible service. I have rented uhauls many times through the years and this was the best experience yetEdward S.
Contract #27351435 On 5/28/2021, the General manager of this location over charged for services of a rental truck. The rental location advertized as closing at 8:00 PM. I returned the truck to the location@ 7: 55 PM, and the General manager was still on site. When I recived an e-mail receipt I was charged $20.00 for an after hours return fee. The actual milage driven was 17 miles. The milage was 82,733 when the truck was picked up, and the return milage was 82,850. A total of 17 miles. I was billed for 56 miles.. I find this buisiness practice unacceptable. When I stated my concern, the General manager said she would bump the milage down. That was not reflected in the receipt e-mailed to me. Please take time to investigate this complaint and rental location.Douglas H.
Was not helpful when it came to getting my lock unlocked from the unit. The lock was defective. Was told to call a lock smith to resolve my problem. What do they do when a lock is on an unpaid unit? Also, charged with a taillight on a tow dolly that fell off on my trip across Missouri due to inferior U-Haul personnel not properly attaching it on in Kansas.Corey H. | First Impressions
El cliente no dejó un comentario.joseph R.
I would highly recommend. The staff was always friendly and professional. Storage unit was clean and stayed dry even with all the rain we had.Barbara S. | Overall Experience
El cliente no dejó un comentario.Todd G. | Overall Experience
El cliente no dejó un comentario.Ted P.
Manager at the front desk was efficient and friendly, great to work with.Amran M.
Manager of this facility, Christina R., was always kind and went the extra mile to be helpful.Rosalina H. | Overall Experience
El cliente no dejó un comentario.Jeremy C.
El cliente no dejó un comentario.Jeff S.
Christine was very helpful and was able to rent me a truck quickly.Nathanael D.
El cliente no dejó un comentario.Renee S. | First Impressions
Staff is so efficient, helpful, and friendly! I was on the fence about renting a unit, but I'm so glad I chose UHaul Moving and Storage!Teresa B. | First Impressions
I admit, I was nervous renting a UHaul truck. The woman at the St Peters store was so very helpful. I just wish I knew her name to give her the credit she deserves. Excellent service!!Rita S.
El cliente no dejó un comentario.Erica D. | Overall Experience
So the original location in Cave Springs that booked my reservation was super polite and nice. The truck we were supposed to rent went into the shop so we picked up over off Mexico Rd in St. Peters and once again the staff was so sweet and helpful. I have no desire to move again but your staff made it a little bit easier. Gracias.KELLEY D.
The staff here were amazing!Todd B.
El cliente no dejó un comentario.Kal-el B. | Overall Experience
El cliente no dejó un comentario.Taron C. | Overall Experience
I chose U-haul due to cheapest rates, however I quickly became a U-haul fan!!! Staff was very professional, friendly and respectful. They were so nice, and more than accommodating to my ever shifting situation. The equipment was clean and worked as expected. Upon return of equipment and truck, staff again was very accommodating, showed utmost professionalism and courtesy. I highly recommend Uhaul, and this location.Tish S.
Have the equipment there when it is reserved. Reserved an appliance dolly and this location did not have it when I picked up truck. Had to go to another location to get dolly. Bad business!Kevin E.
El cliente no dejó un comentario.Maureen O.
El cliente no dejó un comentario.Daleen B. | First Impressions
El cliente no dejó un comentario.Justin W.
Truck only had a quarter tank of gas. The back was very dirty with lots of debrisAnthony C.
Fast, friendly staff. Clean, well maintained facility.John F.
Not steal my belongings. You called me and told me I left 2 cups and my coat in the uhaul and I told you I was going to stop by to pick them up. When I arrived you didn't have my cups--only my jacket. I asked the manager to call me yesterday (Thursday 4/8), and the manager NEVER called me. I am going to be reporting you to the BBB.Kyle R.
The gentleman in the office was Very helpful and explained everything clearly and answer the questions that I had.Janelle R.
Very helpful. Would highly recommend.Scott A.
El cliente no dejó un comentario.Mike Y. | First Impressions
Christina was a pleasure to work with she was very knowledgeable and always eager to help me. She made me comfortable and no matter how much I tried to stress about my move she said relax and don't worry that she was gonna take care of me and she did just that. Everything went off as scheduled just like she promised. I highly recommend this facility it was a top notch experience from the beginning to the end thanks again so much.Donald L. | Overall Experience
El cliente no dejó un comentario.Toriano M.
I was charged so much money. I had to go two different places to get the truck and then go to another place to get the trailer. They did not wanted to give me a discount ðŸ˜¤Charles E.
El cliente no dejó un comentario.Jason U. | Overall Experience
First time having to utilize a storage locker and it was painless, clean, convenient, the staff always nice!Cristina D. | Overall Experience
El cliente no dejó un comentario.Andy S.
El cliente no dejó un comentario.Garrett F.
We highly recommend!!! Great Service!SHERRY K.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.Todd G. | First Impressions
El cliente no dejó un comentario.Sue V. | First Impressions
Pickup time scheduled was incorrect although was able to get my truck when original requested time. I will use this facility again and refer it to anyone needing a rental.joe B.
El cliente no dejó un comentario.William K.
El cliente no dejó un comentario.RAYMOND H.
El cliente no dejó un comentario.Kevin Q.
El cliente no dejó un comentario.Fatiha M.
El cliente no dejó un comentario.Jolie K.
El cliente no dejó un comentario.LESLIE F.
We are 100% satisfied with current operations.Donna B.
El cliente no dejó un comentario.Eugene N.
Double check the sprayers for the Windshield wipers. They didn't work at first, then when we stop at a shop to have them look at it. I tried one more time and all a sudden they started spraying. Crazy but true. With all those Tractor trailers on the freeway with snow Oliver them we definitely need our windshield sprayers are working Other than that, the UHaul truck was Awesome and easy to drive. UHaul definitely needs to add Cell phone Holder to see and use GPS or Bluetooth equipment to connect our phones to see Directions.James D.
El cliente no dejó un comentario.Mike P.
You KNOW you quoted me a lower rate and then you charged the higher rate. I emailed and called repeatedly and you have YET to show me that you refunded the difference.James A. | Overall Experience
Exceeded my expectations!! Staff was very professional and accommodating. I would highly recommend this facility.curt s. | Overall Experience
Very Easy transaction!Lisa R. | First Impressions
El cliente no dejó un comentario.Ron M. | First Impressions
Christina was very helpful and friendly. The storage facility and truck we rented there was clean and efficient.Jay F. | Overall Experience
El cliente no dejó un comentario.robin l. | First Impressions
El cliente no dejó un comentario.Grant M. | First Impressions
Everything went according to plan. Staff members were took care of everything and in a timely manner. Couldn't ask for better equipment and staff.MIKE H. | Overall Experience
El cliente no dejó un comentario.steve w. | Overall Experience
El cliente no dejó un comentario.Karen M. | First Impressions
El cliente no dejó un comentario.RICHARD T. | Overall Experience
Christina was very nice and helpful.Jay F. | First Impressions
El cliente no dejó un comentario.Terry H. | Overall Experience
El cliente no dejó un comentario.JULIA W. | First Impressions
El cliente no dejó un comentario.Denise C. | First Impressions
The staff at this location are by far the best . They go above and beyond for their customers and each other, not only where they able to accommodate to my last minute needs.. but when I dropped my truck off the first shift worker stayed over helping to make sure the trucks where lined up nice and didn't just leave the next guy hanging.. the 2 gentleman I dealt with during all of my interactions with this locations had straight out great customer service, and made me feel important, even though I was just a stranger needing to move.Amanda M. | Overall Experience
El cliente no dejó un comentario.Amanda M. | First Impressions
Outstanding!!curt s. | First Impressions
El cliente no dejó un comentario.Paula T. | First Impressions
Very helpful with reservation of truck and storage unitLori H. | First Impressions
very well run operation.THOMAS S. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!