Comentarios de los clientes para U-Haul Moving & Storage at Melrose

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Melrose

Clasificación general:

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DOUGLASLYLE G.
Clasificación:

A little bit more attention to detail, as far as the interior of the truck inspection. The passenger side visor was broken and cigarette damage to the center console was not recorded. Made me feel like I might be responsible. Other than that, vehicle ran well and the store personnel were amazingly friendly.

Mario V.
Clasificación:

Don't charge for something inexplained

JEDIDIAHOMAR M.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

El cliente no dejó un comentario.

JAMESMATTHEW C.
Clasificación:

Excellent customer service I've used them twice in the last couple of months and will continue to do so we needing anything for moving!

GERALDWAYNE D.
Clasificación:

When someone reserves a truck, don't rent it out and make them drive across town to pick up a replacement

Taylor H.
Clasificación:

Very disorganized.

FRANKTUPPER G.
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It was a very good experience. Staff were friendly and helpful!

DARYLEUGENE G.
Clasificación:

I was using the app to see which location had the size truck I needed & on the day I needed it. When I went to the location the employee seemed confused as to why I thought they would have the truck. So after she looked & saw she could help me, it was ALL positive & a great experience after that. But I would suggest you never say to a paying customer, "I don't know why you were told to come to this location". That statement made me want to just leave & go somewhere else, but then I thought "no she needs to help me right here". So glad I stayed.

WILLIAMBOYD C.
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El cliente no dejó un comentario.

RICKYDALE F.
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Staff was friendly and helpful. I will always go to Melrose in the future.

RUTHTERRY D.
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El cliente no dejó un comentario.

Kevin F.
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Make customers aware of their rental selections. I was not aware I had unknowingly reserved a one-way rental resulting in charges being nearly double the rate of a in town reservation.

Hazel H.
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Staff was very professional rented Cargo Van was clean and drove nicely which I drove 1300 miles round trip. Delivered to Nora one of my Sellers which I had listed her home here in Roanoke ,VA moved out of State, REALTOR that works for You! Hazel Harmon MKB REALTORS, Roanoke VA

scott E.
Clasificación:

Fix the headlights, dash lights, and windshield wipers on the van. High beams didn't work, dash lights didn't work, windshield wipers sucked.

GARY F.
Clasificación:

El cliente no dejó un comentario.

WILLIAMBOYD C.
Clasificación:

Prompt, professional and courteous service. Rented 10' GMC box truck. It was comfortable, smooth and not bad on gas.

Erna W.
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El cliente no dejó un comentario.

Keivan D.
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El cliente no dejó un comentario.

conner W.
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El cliente no dejó un comentario.

Robert B.
Clasificación:

El cliente no dejó un comentario.

DAVIDSTUART S.
Clasificación:

El cliente no dejó un comentario.

CONNOR LOUIS MCH W.
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El cliente no dejó un comentario.

jason L.
Clasificación:

Overall I was very happy with with the rental. My one criticism is the tires were not properly inflated and on tire was extremely bald. I would appreciate a little more attention to maintenance. As I was taking the car hauler 600 miles, tire under inflation could've caused a blowout. One tire only had 25 psi they all should have been 65 none were over 40 psi. Not a big deal though. I brought my pressure gauge and inflated the tires myself.

Steven H.
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I forget his name but attendant was very helpful and provided excellent customer service. He Was very patient with me when I did not understand some things.

Tina S.
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El cliente no dejó un comentario.

CHARLES M.
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Great service at counter.

WILLIAMJOHN B.
Clasificación:

El cliente no dejó un comentario.

JAMES S.
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The service was done well. However, I brought back the trailer 20 mins late and was charged an entire day. I'm not happy about this at all!!!

WILLIAMCHRISTOPH N.
Clasificación:

The staff was more than helpfull and professional. The credit card machice wasnt working properly and had to do it 4 times in order to get the transaction to go through. Then the tire blew own on way back from destination. so we had tire replaced nad had purchased the upgraded insurance plan . We need to be compensated for that. I realize problems arrise however Uhaul just needs to make this reight!!

CAROLANN S.
Clasificación:

Excellent customer service and support.

conner W.
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Super helpful with all my needs and bent over backwards to solve all my problems. Great experience!

Lavena L.
Clasificación:

El cliente no dejó un comentario.

KENNETH ALVIN R.
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Fast friendly service. When picking up and dropping off....great first experience

JEFFREY K.
Clasificación:

Very good customer relations. Very professional personnel

Jonathan W.
Clasificación:

El cliente no dejó un comentario.

ARNALDOLUIS M.
Clasificación:

Everything was great. I would do it again if ever need your service.

brian T.
Clasificación:

-I am very displeased with the rental process. I reserved your trailer to be picked up/dropped off a location convenient to me 4+ weeks in advance of needing it. Days prior to pickup you notify me to tell me I have to go to another location 30 miles away (round trip)! That is for YOUR CONVENIENCE and not the CUSTOMERS. You had plenty of time to ensure the equipment I requested/reserved was at MY DESIRED pick up location. POOR SERVICE. On drop off day I promptly returned the trailer at the same hour of pickup but one day early. Your customer technician was with other customers and yet quickly/politely disconnected it ensuring I'd receive a receipt via email. I did but it was for the entire requested rental period AND represented I dropped it off 30 minutes later. I sent an email to the contact (921002_GM@uhaul.com) and stopped by the drop off location the next day without resolution. I contacted Helena Williams, E-Customer Service Agent at Uhaul.com who was extremely helpful and initiated my one-day refund. This should have happened on drop off day.

JAMES ANDREW C.
Clasificación:

I know this is not Melroses fault,but when i set this up online it changed location,and sent text that pickup location was Lynchburg now i know i put the correct address as pickup,I shouldnt have to but i had to look it up,,so the website is doin somthn funky u need to look into it

KATHERINE S.
Clasificación:

El cliente no dejó un comentario.

GLORIA DEAN D.
Clasificación:

I was disappointed when I picked up the truck with half a tank of gas. When I called to make reservations I ask could I pay cash or do I have to pay with a card. I wasn't told that with cash I had to pay 300.00, but with a debt card I could pay whatever the price was given to me. I was so angry and mad because I had cash and my husband had to use his debt card to purchase the truck. You all need to let customers be aware of the options while the are making there reservations.

Brenda M.
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2nd time in last 3 weeks used this location. Extremely satisfied and very happy with employee Isiah. He was very professional and very happy with my rental.

Ralph M.
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El cliente no dejó un comentario.

EDSELRAY C.
Clasificación:

El cliente no dejó un comentario.

Sallie G.
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Lot was completely full. Had to park at the business next door. Certainly not the attendants fault!

Perry M.
Clasificación:

El cliente no dejó un comentario.

brenda M.
Clasificación:

Very happy George manager personable an very reassuring Asiah checked me in excellent BEST EXPERIENCE WITH UHAUL IN YEARS I rented another van for this weekend

DEBORAHPERRIGAN B.
Clasificación:

Make sure the employees check the lot for the return of the vehicle instead of calling about 3 hours after it was due back to inquire where it is. I rented the vehicle at 1:00 p.m. on Sunday August 23 I dropped the vehicle back off around 9:30 p.m. the same night August 23 and on August 24th around 4:p.m. I get a call reminding me I need to return the vehicle. I informed him the vehicle was in the lot parked behind 3 other vehicles an it had been there since the night before.

MASONDOUGLAS C.
Clasificación:

Have not received my final contract statement I feel I have been overcharged Not sure why I cannot get any kind of invoice

DANIELFRANCIS H.
Clasificación:

I originally reserved my auto transport at the Hershberger Road Uhaul. The man working the counter told me I had to wear a mask and I didn't have one. I pulled my shirt up but that wasn't good enough. I was told to leave and use my phone to pick up the trailer. I don't use a smart phone and couldn't do that. He didn't care. A woman had to intervene for us and when all was said and done, he still refused to wait on me and transfered my reservation to the Melrose location. When there, the employee asked me why I had been "difficult" with the last guy. Apparently I have absolutely no privacy from store to store and can be badgered by any employee. If this had only happened once I would take it at face value, but this is the THIRD time I have had trouble with Uhaul. I am EXTREMELY disappointed with the services of this company. Last time I picked up an auto transport, the tire was flat and the jack didn't work. They sent me 70 MILES out of my way to pick one up, then tried to charge me TWICE. Very over this company and thinking about using Penske or someone else.

BRIGITTER H.
Clasificación:

The employee at the Melrose location was gracious enough to get us a truck and tow dolly even though our reservation was with a nearby location that had a sign on the door at 4:55 saying they'd gone to lunch and would be back by 5:45 when our pickup time was 5:00.

Kristina W.
Clasificación:

El cliente no dejó un comentario.

Jerry G.
Clasificación:

The hatch was open, it was a 26 foot truck, parked on the back corner. The guy working had to get it out and to do that he had to hit this giant wooden box with the bumper to move it out of the way. Did this twice. Glad he did it so it wasn't us that got blamed for any damage. There was small damage at the top of the trailer and we couldn't see it where it was parked and all of the trees because of this the drop off location tried to blame us for it. Not their fault as they did know but still. We thanked the guy for moving it. Wouldn't even speak to us or anything. Very rude. I use this location Everytime we need uhaul which has been 5+ times in the last 6 years. Never have I had someone as rude as he was. He was even late getting there. Also they didn't record the most recent milage so we also got charge for 300 miles when we only went 100 miles. Overall this was the worst I've ever had with uhaul.

TIM S.
Clasificación:

Excellent service, customer service rep was very helpful

brian R.
Clasificación:

El cliente no dejó un comentario.

JAMESBRADLEY S.
Clasificación:

The trailer was not the size it was advertised to be and upon returning to switch out for the correct or larger size trailer the manager had to come in to correct the paper work for the switch and he was very rude, inpatient and completely unprofessional telling me he didn't have time for this today when I tried to explain the trailer was not the size it was advertised to be. He just rushed me into the sales area did a couple clicks on the computer just put thru a charge for the larger trailer which didn't match the listed prices and when I asked about that he just said it was because they one he had available had a ramp gate and at no time did he offer any kind of discount or apology for the error and me having to return the trailer to swap out or that I had to wait for him to arrive back at the store for the transaction to be completed. He was just in a rush and seemed totally inconvenienced by the entire process. When we went to hook up the larger trailer it did not take the 2” hitch that Uhaul recommends u having so I had to switch out to a smaller hitch on my truck. Then once I was done with the correct size trailer which I noticed had barb wire pieces in it when I went to put my lawn mower in it, the attendant was talking on his personal phone barely giving me any directional help while trying to back the trailer up to where they wanted it, between 2 other trailer. Then he continued on his phone while I took care of disconnecting the trailer and putting the jack down on the trailer and at no time offered any assistance. The manger of this location shows no interest in customer service and by his example neither do his employees. I will never be renting from this facility again

EDWARD S.
Clasificación:

The trailer that was reserved was not available.

JANEMURPHY L.
Clasificación:

El cliente no dejó un comentario.

Mark L.
Clasificación:

While this has nothing to do with the dropoff location, it was VERY POOR SERVICE to text and call me after I had picked up my trailer that I would have to drop it off 40 minutes away from where I requested dropoff. Next time I will not rent unless I know in advance I am not this inconvenienced and with an additional expense.

Frank Y.
Clasificación:

poor management, understaffed (only 1 staff on duty) for a very busy Saturday morning, wait time 30 minutes, unacceptable. Young man on duty was very good but by himself.

MACONC P.
Clasificación:

El cliente no dejó un comentario.

Liz B.
Clasificación:

Drop Off was smooth .The guy working the desk was helpful and friendly. The customer service women that helped me move my drop off location were excellent . The first one was named LaWanda. She stayed on the line while she got transferred to three different marketing areas until o finally got helped. Mostly left hand doesn't know what the right hand is doing . Not good

Bridgette W.
Clasificación:

El cliente no dejó un comentario.

ZACHARYTYLER D.
Clasificación:

El cliente no dejó un comentario.

Charles L.
Clasificación:

We were supposed to be able to drop it off in Blacksburg but after the reservation was completed and we picked up the trailer they left us a message we would have to drive another 40 minutes to Roanoke to drop it off. The location was closed so we had no help.

SHERRYELIZABETH W.
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Started off a little rocky but the guy was very busy and by him self . Quick in and out . Return was easy and fast .

DONFREDERICK C.
Clasificación:

El cliente no dejó un comentario.

DELICIALANEES T.
Clasificación:

All three Uhaul locations provided me with exceptional customer service. I placed my reservation at the location on Salem Turnpike. I picked up at the Melrose location, and the agent at the Hershberger location assisted with my return. I appreciate the teamwork

JAHNNA S.
Clasificación:

El cliente no dejó un comentario.

David R.
Clasificación:

El cliente no dejó un comentario.

Todd L.
Clasificación:

They were bothered buy me asking if and where too leave tow dolly.

Thomas E.
Clasificación:

It would be nice to got to my pick up location and actually have the equipment there. Once again I was not advised that it would not be there. Only after arriving and finding this out was my contract updated and was I given a different location in a different city.

BRIDGETTEGRAY W.
Clasificación:

El cliente no dejó un comentario.

Stephen W.
Clasificación:

El cliente no dejó un comentario.

ROBERTO C.
Clasificación:

Very friendly thank you

PEGGYP S.
Clasificación:

Reserve the truck and do not give a smaller truck

DENNISIRVING M.
Clasificación:

Sales person was only there for 3 weeks and took me 2 1/2 hours to get can. This was the third location I was sent too because my pickup location did not be have truck. It wasn't a good experience. Truck was great!

Lori C.
Clasificación:

When I arrived to pick up the trailer the store was unlocked but no employee to help me. A note on the door stated that the system was down and to call a phone number. I called that number and the employee was actually there at the location but it still took another 5 minutes to even come out and help me. And the system was not down. Why put up a sign saying that??

Melvin P.
Clasificación:

The attendant was sjoet and rude as hell!! First he was like go ahead and drip it then he said call so I called and I guess he wasn't suppose to take it and then disconnected it and walked away. I know I won't rent from that place or that guy!!!!

ROBINMAE T.
Clasificación:

I have rented from this location 4 times in the last 4 months! Always was treated nicely by the YOUNG staff!!!!

Thomas D.
Clasificación:

My U-Haul rental experience was seamless and the truck was in great condition. Pickup was quick and easy.

GARYWAYNE M.
Clasificación:

Wipers didn't work. Drivers door would not shut all the way.Check engine and tire monitor warning lights were on. Drove 43 miles and vehicle used 7 gallons of gas. I was changed $58.00. I think that was excessive.

TAVARISRASHAD W.
Clasificación:

Continue to do what u always do!!! Thanks

OLUYEMISIOLUBUNM S.
Clasificación:

There was no one in the store at around 11 am. Instead there was a number to call. Rep taped his personal number to the door and when called stated that he had a personal issue and would be back shortly but took longer than he said. He did apologize which was appreciated but this delay set us back immensely. The vehicle's floors was dirty but he claimed to have sprayed the seats and wheel with sanitizer. Wish I didn't have to pay for such service. But oh well. Never again.

CHAD R.
Clasificación:

El cliente no dejó un comentario.

SUSIEBELL S.
Clasificación:

Awsome customer service.

JASONTODD M.
Clasificación:

Made a reservation online for a 10' truck at a different location. Received a confirmation email. Want to that location at the time I reserved it. Stood in line to 40 minutes only to be told my reservation had changed to a van at a different t location (Meltose). Went there and was told they didn't have the 10” truck so had to get a van. I had reserved it for 24 hours starting at 9 but i didn't leave uhaul until almost 11 however my 24 hours started at 9. Called back to ask if I could extend and was told a flat “no” and the told I had to have the vehicle back by 7:30 the next morning. Worst rental experience I've had and I am former military and have moved numerous times. I'll rent elsewhere next time and will never use Melrose location again. Guy actually told me he was doing me a favor and that I was late. Also, don't tell me I have a truck reserved online and then change my reservation.

Brittany P.
Clasificación:

Poor customer service, unexpected charges, and a huge amount of inconvenience.

Susan C.
Clasificación:

El cliente no dejó un comentario.

Jonathan T.
Clasificación:

Personnel was pleasant but did not wear a mask, and did not observe social distancing with other customers.

craig P.
Clasificación:

Only one guy working there, and wasn't there when I arrived. He had left a phone number to call, which I did, but took him at least 20-30 minutes to arrive. Set us late for the day. Once he got there, he was cordial and easy to deal with.

Michael C.
Clasificación:

George, the Manager, has excellent customer service and always has the equipment and materials we need. There are several places closer to our house to rent from but we drive a little farther to rent from him.

STEVENLEX N.
Clasificación:

El cliente no dejó un comentario.

timothy W.
Clasificación:

NA

ROBERTCRAIG R.
Clasificación:

Only one person there when they got there 1.5 hours after I was to pick up the trailer I had ordered.

DARRELLJEROME B.
Clasificación:

El cliente no dejó un comentario.

TYLERCARTER W.
Clasificación:

El cliente no dejó un comentario.

EUNICEWHITTAKER T.
Clasificación:

George was very helpful and knowledgeable about the equipment. Great customer service!

woody L.
Clasificación:

El cliente no dejó un comentario.

MATTHEWJOEL S.
Clasificación:

Only issue I had was figuring out the availability and pickup times through the app but I was able to go to the store and the guy at the store had me up in minutes

No se han enviado comentarios para esta ubicación.

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