Kim is an asset! She was welcoming, knowledgeable and so very helpful! Pleasant experience all around!Cynthia M.
Customer Reviews for U-Haul Moving & Storage at Melrose
Roanoke, VA 24017
(Corner of Melrose Ave & Peters Creek Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great customer service!Jeremy C.
I would have appreciate if I was told I can keep the van for 24h instead of making me feel I need to bring it after 4 hoursANTOINE F.
El cliente no dejó un comentario.Ronald F.
El cliente no dejó un comentario.MICHAELHUGH H.
El cliente no dejó un comentario.LUCYANN C.
El cliente no dejó un comentario.DENNISRIVERA A.
El cliente no dejó un comentario.GEORGE H.
Will, the manager of Melrose U-Haul and his staff are very customer service oriented. Will and his staff are friendly and professional as they make sure that everything having to do with your rental and purchase of supplies is correct. I am in the process of moving out of state so may not need their services again (have used them twice in recent months). But, I can not say enough good things about them and the service they provided to us!!!ELIZABETHGORDY B.
Hope this truck was gear, it is often inconsistent, especially its older truck. Overall, great service!VICTOR M.
Ensure that the location on Salem Turnpike puts the keys in the lockbox, so you can pick it up after hours! Thank goodness for Kim at the Melrose store. She really saved my bacon, and deserves a bonus!!!!BRADLEYDUANE C.
Well Done.. very professional and easy experience.Stuart R.
The drop off was fast and easy. The service was a good good example of what customer service should be everywhere. ¡Gracias!ira G.
Everything was nice and everyone was very nicePamelia C.
El cliente no dejó un comentario.MICHAELCRAIG F.
El cliente no dejó un comentario.BILLEDWARD F.
Nice store.David M.
El cliente no dejó un comentario.Jeffrey R.
Everything was just perfectSherry R.
El cliente no dejó un comentario.DENNISRIVERA A.
Extraordinario servicio al clientePATRICKBOUVIER C.
The staff was extremely helpful and friendly.TERESA R.
It leaked water when it rained and stained our bed mattress.RICHARDEDWARD V.
This truck was actually in bad shape and the guy told me that while checking me out. If I hadn't really needed the truck, I would have went somewhere else. He told me that when I bought it back, it would be going out to be serviced. I tried to rent a van instead because he said he would never rent this truck out. I appreciate the honesty, but it wasn't a good look for me.LAURENDANINE H.
The staff was very helpful and courteous. My truck was ready when I got there and return was very smooth.David Y.
El cliente no dejó un comentario.BRIANKIRBY A.
The guy I spoke to that checked in the vehicle the next am was a real JERK!!! The lady that I did the rental with was extremely nice and sweet. His customer service skills could use some serious improvement.KIRKWAYNE W.
My son in law took pics of the van and when he left it there was NO dirt in the van. Was charged 25.00 cleaning fee because they said was dirt in the van this morning. We left it clean. Yest I was charged 25.00 cleaning fee.Michelle N.
El cliente no dejó un comentario.John E.
Chris was exceptional and went above the call of duty to make my experience phenomenal.Mark M.
El cliente no dejó un comentario.Kendra W.
Efficient service by staff. Easy to pick-up and drop-off. Last minute rental went off without a problem. Easy access to facility.MARCJAY M.
El cliente no dejó un comentario.COLTERLEE W.
Continue to provide the excellent customer service that we received.JOHNPERCY C.
El cliente no dejó un comentario.DARRENANTHONY W.
Everyone I spoke with was very pleasant and nice to work with.STEPHENLEE L.
El cliente no dejó un comentario.Anthony H.
Nothing, Chris provided excellent customer service.WANDATERRY R.
This location is the best I have been to. Took less than 5 minutes to check my truck out and less than a minute to check it in. Friendly and professional, equipment extremely clean and ready. Honest - went over what was wrong with the truck. A+, well done, way to go! Thank you U-Haul Moving & Storage at MelroseKevin S.
First of all they changed the location I reserved very last minute. I also had awful experience with these thieves from the beginning to the end. They add many chargers that was not right.I delivered the truck in 10 hours and I paid 2 days rate plus after hours fee plus cleaning fee!HAMID G.
I was contacted by a call center employee 2 days before I was supposed to pick up the trailer and told Uhaul didn't have it for the location or time at which it had been booked and it needed to be picked up at a later time at this location. I asked her to go beyond looking at her screen and enlist some help in making sure the reservation was going to happen so that the move that I had planned for several months, and for which my wife and I had both taken off work, would happen. She was borderline rude and said there was nothing else she could do. I requested that she have her supervisor call me, which never happened. Fortunately, a different employee, who happened to be the manager of both Uhaul facilities that I was dealing with, called me to confirm my storage reservation. I mentioned my concerns about the trailer I had reserved not being available and he took the incentive to call his regional field manager and get the trailer I needed moved to his store so that it would be available for my move. Kudos to Will, the local manger in Roanoke! Kendra, the call center employee in Lynchburg needs to work on her customer service skills.Jared B.
Kim was very helpful! Easiest transaction to date.EBAD A.
El cliente no dejó un comentario.CAROLYNLAVERNE W.
Excellent serviceSUEBROOKS G.
The gentlemen that helped me at Uhaul was excellent. Friendly, professional and help me quickly. The best!GREGORY D.
El cliente no dejó un comentario.ANDREWWAYNE W.
The pickup and drop off location personnel were great. The initial person we spoke with over the phone was terrible as was â€œForrestâ€ at the call center. They were grievous and abrasive. Every male we spoke with on the phone was absolutely terrible. The young lady in the call center assigned to our area was solution oriented and absolutely fantastic. The call centers are overwhelmed and it takes a ridiculous amount of time to get through.Eric M.
Very friendly and knowledgeable staff!TERRYALAN R.
El cliente no dejó un comentario.Edward S.
I could upload only front of license, you need to fix so both sides can be uploadedROBERTJAMES E.
El cliente no dejó un comentario.JOHNJOSEPH U.
Was using the mobile share service on my phone for the rental but when got to truck location it was taking a long time to get approval. I ended up seeing the associate inside and was out the door in under 3 minutes.TIMOTHY ALAN T.
El cliente no dejó un comentario.JESSICA R.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.DAVIDBRENT M.
El cliente no dejó un comentario.THOMASADAM C.
The manager Will and his staff Kim, are so professional. They where so kind , and helpful. Also the young gentleman that was there when o dropped off my rental.. the experience was incredible.. I have rented in the past from budget rental. And it was not a good experience from walking in the door or trying to deal with issue with the broke door vehicleâ€¦ This Uhaul will always have my business and any of my friends.. The manyWill is an excellent leader for his team . Kim and the other young gentleman clearly love there job. That says a lot about there management. Because if you don't have a great manager you don't have a great team â€¦ So thank you so much for taken care of my needs .. as I have rented from this location twice now. I live 30 minutes from this location and have several other options to rent from â€¦ but I will only and always drive that 30 minutes because of how my experience has been .. Thank you Will and Kim as well as the young gentleman that I forgot his name so muchâ€¦ See you all again Alice ParisAlice P.
El cliente no dejó un comentario.TINALYN B.
El cliente no dejó un comentario.Marion H.
Super friendly staff both at pick up and drop off! I would use this location again.ANDREWPAUL Y.
El cliente no dejó un comentario.JENNIFERRUTH ANN N.
El cliente no dejó un comentario.CRAIG W.
El cliente no dejó un comentario.STEVENANDREW M.
El cliente no dejó un comentario.ARCHIEDEAN P.
Great customer service and equipment. thank you so muchVANNESAKATHERINE P.
Chris was awesome! Friendliest customer service ever, even when working a holiday. Extremely impressed!Lindsay H.
I did not see anything that needed improvement and the man working there that checked me in and out was very friendly and knowledgeable and had great customer service skillsYVONNEPRITCHARD H.
El cliente no dejó un comentario.CARLOS F.
Had to travel to a more distant location because the truck wasn't available in Christiansburg. Otherwise the personnel were greatJAMESR M.
Love using their servicesâ€¦â€¦always accommodating and helpful!STEVIEMAURICE A.
El cliente no dejó un comentario.Kimberly C.
Everything was great. Thank you!JEANAOTEY B.
El cliente no dejó un comentario.DALEMORGAN O.
El cliente no dejó un comentario.TIMOTHYTROY B.
El cliente no dejó un comentario.TOBBIELYNN G.
Super quick drop off and no issues. Uhaul rep was friendly and quick to come over and help when he saw me returning the truck.Kevin M.
Truck cab smelled like smoke. Not sure if you can do anything to remove the odor.CHRISTOPHERVINCE C.
El cliente no dejó un comentario.Jared S.
El cliente no dejó un comentario.ADRIANMICHAEL T.
The GM at this location saved our day and U Haul's butt! I had made reservations by phone with your location in Salem VA 2319 W main st 540.379.3222. Upon arrival, the owner? had not a clue nor did he speak english or care and it ended up that they had made a reservation for PU in Waynesboro, Va! Our day started out as a nightmare but after a lot of time and phone calls (U Haul National Backup was weak as well) we found this location and got our move done. Cant complement the HUMAN service and empathy enough with this location!CHRISTOPHERWARRE B.
Offer weekly rates on trailerKEVINLAMONT S.
Make amends to me for renting me a truck that leaked very badly. My mattresses and other stuff got wet.Jennifer P.
El cliente no dejó un comentario.ROBERTARTHUR B.
Awesome jobMARGAREEPEARSON J.
El cliente no dejó un comentario.MARK R.
El cliente no dejó un comentario.Troy M.
Many thanks for working with me to find a truck at the time I needed it, despite my mistake in the ordering process. The truck was in great condition with a full tank.ROBERT WALLIS M.
Personnel was very polite and helpful.DOUGLASGARLAND D.
Kim & Chris at this location were an unbelievable team, they worked very well together and made my rental experience an enjoyable one...Kevin S.
El cliente no dejó un comentario.LEOEDWARD I.
Explain bill clearerGail H.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Michael J.
We initially were supposed to pick up from the Williamson Rd location but were told to go to the Salem Turnpike location. Nobody was there when the store was scheduled to open. When the general manager came flying into the parking lot he did not greet us or apologize. He barely spoke to us, except to tell us he didn't have a truck for us. He sent us to the Melrose location. They had much better customer service skills.William W.
The location is a little difficult to get in and out of, but nobody's fault and not anything can be done due to configuration of the streets. Staff was outstanding both in helpfulness and friendliness both at pick up & drop off.Greg S.
El cliente no dejó un comentario.BARBARADIANN B.
Will was extremely professional, friendly and accomodatingScott V.
They were all polite and friendlyMelody W.
Well kept locationNICHOLASPAUL K.
Excellent customer service! Thank you!Sunny Z.
Servicios adicionales en esta ubicación
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