All good guys. You guys are 5 star company.!!
Eric C | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at McHenry Ave
Testimonials From Recent Customers
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Hi, I would say there's a young man by the name of John that works there that has very good customer service. John put a smile every time I come to visit this site! I should say our loud he's the reason I keep coming back! So... I want to say to the nice young man John...thank you!!!! You are such an amazing person and keep up the good work. You never know you could be the next manager there! Overall I give John customer service a big ⭐⭐⭐⭐⭐ God Bless You John on your journey in life.Thank you!!!
SHAQUITA CSuch an amazing storage location. The staff is always incredibly helpful and nice! The location is super clean as well. Best experience m my family and I have ever had with a U-Haul if I'm being completely honest. We just moved out of our storage unit as we got a new home, but I would love to come back to this location in the future. Management and staff is great!
isabella z | Overall ExperienceThe trailer I was pulling had a strap that was cut off and I improvised with a ratchet strap that I purchased when I brought the trailer back. Mike handled the situation very well reimburse me $10 and was very accommodating. It was a really good experience.
DAVID FKeep Mike his customer service is excellent!
DENISE CVery good customer service! I was in and out. The guys made my move easier.
LYNN MNo receipt provided. ?????
STEVEN SMike was the best! He explained everything and went over everything super friendly. I would definitely go back. I give this place five out of five stars.
RAQUEL BI had the worst experience as a first time rental, I had put in my request for a rental almost 2 weeks before having to move, I request a 15" truck I received a call 2 days later stated that the area I lived in didn't have any 15" but had a 20" truck, even though the website stated it did, I obviously need a truck rental so I took the 20" truck which was more of a cost then I wanted, I request 2 dolly's as well and was given the amount I would have to pay for the bigger truck and dolly's, so a week goes by and 2 days before our moving date I receive another call that now the 20" truck is not available in my location but is 30miles away, obviously I'm a little upset because I reserved the 20" truck that was in the town I currently live and to find out I know have to drive 30 mins to pick it up at a different location is not ideal since I had reserved it to be in my town, I have no other choice two days before moving but to except the changes. My husband goes the day of the rental and now is being told a completely different amount, so by now I'm pretty upset, not only did they not have the rental in my current town which I was told would be put now I'm having to pay a higher price, I speak to young lady so she can try to 3xplain to me why all of these changes ate happing on my reservation I'm obviously upset so she just passes the phone without telling me to her manager and at no point did the manager try to make this transaction easy or offer some type of discount or mileage. I have been a operation manager for 14 years, so I am well aware that even if the customer is completely wrong in a situation you should attempt to ease them my offering some type of compensation maybe take a $17 dolly fee out??? Something to make up for all the movement they had to do but wasn't the customers doing.
EVAN CThe staff is great. Amazing friendly service!!!
AQUEINO LThank you so much for an amazing service.
SAMUEL S | First ImpressionsFantastic service 👏
Samuel SBe better aware of there available unites they told me they had no ground level avail.and the elevator was broken but would be fixed the next day come to find out it had been down over a month already and my unit just had a couple stairs which turned out to be 2 flights of stairs and there was no way i could get my stuff up there I'm disabled i called corporate an they told me there were2 avail. This cost me an additional day of truck rental
MICHAEL BThis facility is a two-story facility and almost every time I went to remove something from the facility. The elevator was broke down, and I had to carry it downstairs, which was a pain in the rear so at least five or six times while I was out this facility, the elevator was broken. Even the day I moved the rest of my stuff out and had heavy items. The elevator was broke and I had to move them downstairs so I wouldn't recommend this facility to anyone.
Barry D | Overall ExperienceThe elevator was out of order. People had go up the stairs and bring down 1 item at a time. If that had been me , I would have sued your company. To bring down a 3 bedroom house 1 piece at a time, is ridiculous. It would take hours and perhaps injury. You should have had people there to help these poor people. I was lucky, I was on the bottom floor.
Jennye W | Overall ExperienceThe lady at checking was awesome an the guy outside who checked me in was very polite and respectful
TRINADAD GThe truck is in poor condition didn't start as it should when I used it I didn't know that it would break down then I was charged on my card before taking the truck back when it should have been upon return and I'm being charged all this money for a price of crap dusty dirty truck that I paid to use but didn't get much done with
MELISSA SNot a thing
DOUGLAS HThe elevator broke down on us, TWICE and is severely unsafe! The staff was wonderful, but the facility itself is full of homeless people that just stay there all day, and the elevator is dangerous and is going to seriously hurt someone one day.
KRISTINA H | Overall ExperienceStaff at this location is very friendly and helpful.
LENA SGreat person that hooked up the trailer!!
ALBERT VOutstanding service.
LAWRENCE HMike and his staff are awesome!!
JOHLE H | First ImpressionsOf all my rental experiences; UHaul, Enterprise, Penske, Budget; none have come close to the amazing experience Mikey gave us today. NEVER have I met someone with such knowledge, compassion, or care for the brand they represent, but Mikeys passion for everything UHaul, and knowledge thereof, on the spot, made me smile and happy to have him assist us. Mikey went above and beyond to make sure my fears where set aside from my last UHaul experience and even did a walk around with me pointing out every minor detail of the van I rented. From the belts and hoses and fluid levels with me; me being an extrucker and pretriping of course; to the strap hooks in the van and the rubber may, Mikey was amazing. Will definitely use his UHaul services again. Thank you UHaul, for hiring such an amazing person for your company. Mikey is a credit to the rental industry and the best. I'll never use any other UHaul services unless through him. KEEP HIM FOREVER!!!
ANTHONY MYoung gent was friendly, helpful and quick. Nice U-Haul location and dealership.
HENRY DI recently moved to Modesto, CA and have rented a truck 3 times. Mikey is always helpful and upbeat. I wish there were more people like him in the service industry.
PATRICK MWe used this U-Haul In Modesto on McHenry in July And again today.., I have to say that Mike runs an excellent store. Friendly staff, knowledgeable and a very clean facility. We would highly recommend this U-Haul facility… Great Job Mike & Staff
DANIEL GCustomer service and store manager are always so great and nice to me thanks!
PENNY SYou are good
MIRWAIS MYour employee was in a rush to go to lunch cause he running on his 5th hr for lunch. Wasn't helpful with the lady customer he was helping. He was worried about the next worker coming inn. I was waiting for 25 minutes she was just ordering a storage locker for her self. Soon as employee #2 came in he walk out to have his lunch didn't finished helping the lady .#2 employee had to help lady and think he had to started all over cause #1 employee just told him I'm going to lunch and walked out. #1 employee didn't know what she was ordering. So I got upset for longer then usuall .So I told #2 employee your employee wasn't helpful at all . Sorry I didn't get his name or bage # maybe you can look at my receipt who helped thanks to #2 employee
RALPH JThank you John for his great customer service!
PEARLINA AEveryone was so helpful and friendly and the facility was super clean as well as the Uhaul. We will for sure use this location every time!
LYNETTE BA lot of options for equipment. Nice friendly helpful staff.
BRADLEY HStaff absolutely wonderful extremely helpful made this process very enjoyable and smooth
Jasmine B | First ImpressionsServicio amable
ROBERT MExcellant customer service, Michael was helpful, friendly and hilarious. Michael is God's gift to UHAUL.
ELIZABETH EThe manager wants the sale and promises things then doesn't deliver. He told me since i was disabled he would charge me the 141 for my units. And did not hold to his word.
CASSANDRA M | Overall ExperienceEverything was fantastic, the manager Mike is not only a beautiful man, but one that deserves your business. If that man were to run for president he would have my vote, the best part is with my rental came a free moth of storage! Thank you Mike for being gods gift to uhaul!
THEODORE PIt was a problem free rental process
KIMBERLY GNeeds more customer social experience when it comes to asking for their needs
RUBEN PEveryone treated me nicely. Pick up, drop off, and storage was very helpful. Mikey in Modesto went above and beyond for us. When trouble arose,, he took care of us and the problem. Handled with professionalism. I greatly appreciate his assistance. Gracias.
RONALD S | First ImpressionsEasiest turn in ever!! Thank you.
DANIELLE WFirst of all, don't charge a person's card just because you can't get ahold of them. In my case, I paid my bill in cash and they charged my card twice as much as my bill. I won't be able to access my money till tomorrow. There was no reason for it!
CECELIA LPick up truck had transmission problems, no reverse Had to bring back and get another truck
STEPHEN REvery time I have rented from this location has been quick and efficient. The staff is friendly, helpful. and Polite.
STACY FMikey was very helpful....
JEFFREY DDrop off was seamless! Trailer was functional and practical. Fácil de usar
DARLENE SThe Staff was extremely kind and helpful. The facility is really clean and convenient. I rented their uhaul and they offered me a storage rental for one month free of charge, which I took advantage of. Months later I needed to rent a uhaul for the second time. I received the same kind and courteous service that I got the first time from Dylan and Mike. Dylan was kind and always willing to help, and so was Mike. I already referred people to this facility because of the location, cleanliness and excellent customer service.
Joyce S | Overall ExperiencePlease check on the tire; the strap is worn out, and the tire is blade. I checked in late at night, not noticing it. The following day, we discovered the strap was broken, and the tire was bald. We almost had an accident. I still refer a friend to the location, but check and inspect the product before use.
Sareoun CWas going to rent a U-Haul truck, but $3000.00 was a crazy price!!! to go 661 miles!! Rented a 6x12 trailer for $700.00 instead.
KIMBRA RService was great, helpful
Cynthia TMike and the original guy that helped me were very nice and the entire process was the easiest part of my moving experience
MICHAEL BThe manager Mikey was and is always very friendly and helpful. I use this specific location about every month or two and will keep coming back.
PATRICK MGreat service
JEFFEREY H | First ImpressionsNothing off the top of my head...except keep doing better than Penski, however it's spelled
MICHELLE BThe information that I provided on-line for the reservation had to be repeated (mostly) again at the location. Doing it on-line turned out to be a waste of time for me.
STEPHEN MThe mgt and assistants were respectful, flexible, and attentive. The only comment in our storage and truck rentals was the main UHaul computer system that seemed complex. Part of digital era, I suppose. Also the environment was always clean and well lit. Thanks for good experience in trying times.
Patricia BThey could use a bigger elevator as the elevators real small and you can cannot fit your truck the dollies in there with the boxspring and mattress you have to take them off and then you have to put them on your floor that you're on stuff like that was a
PATRICIA M | First ImpressionsGreat management and workers.
WILLIAM WThe day I moved in, I realized I needed a bigger unit and was able to get one in less than 10 min.
MIESHA C | First ImpressionsThe interior can could use a detailing.
ROSALINA GMike was helpful and friendly got me the equipment i needed and on my way
TROUV OThank you for the wonderful experience, and taking the stress out of the moving process.
Verna S | Overall ExperienceYou changed my account and external 100$
BRIAN KThe lady that helped me on friday in the morning was very nice and very helpful
JUAN VKeep Mike around. No lie i don't like doing these things, but Mike is one hell of guy. I came in & was waiting for the guy in front to hurry up, but Mike came in my spirit just went thru the roof. I'm a person that doesn't get to happy to see or communicate with a lot of people,but this cat is so high spirited that how can you not wanna come back to him at that location. Like i said i'm not a fan of this type of stuff, but this mutha$sucka is cool as hell
CASEY YHad to wait a few extra min before getting helped, but they gave us one month free and a lock for free dew to the wait! Other then that good service and they made the wait worth it!
Wesley H | First ImpressionsI was very happy with my experience, I can't think of anything to improve.
WARREN CMike, was with another customer at time of our arrival, but quickly greeted us and said it would be just minutes before we would be helped. He finished with that customer apologized for the delay and greeted us again and asked how he could help us. We were looking for a storage unit and then needed a truck ti move our furnishings. Through it all "Mike" was enjoyable and friendly.
KEVIN RMike is gods gift to u haul !!!!
DARREN DLos felicito por su atención ice la reservacion y fue todo muy rápido realmente si los recomendaría aparte que no es caro fue para mí todo muy fácil por qué en un viaje fue suficiente,gracias gracias
LETICIA R1 of your coworkers have a bad actitud to deal with costumers
CLAUDIA TThe staff was very friendly. Mike was awesome, had a great attitude and was very helpful!
KEILAH VIt' need to be more secure alot of homless people I like the fact that Iam able to drop after hours. Was scary because you have homeless laying in equipment
RYAN AMichael and his team were very professional and we're very helpful. Thank you. Wish I could've kept my stuff in storage longer but didn't need to you. You guys are great team. Gracias.
Greg M | Overall ExperienceGreat customer service. Covenient
KIMAHNI DMike and his team were awesome 🤩
STARLYNN FThere is one big flaw with this storage facility, and it is not the fault of any of the helpful employees. It's the elevator. The elevator is too small, making it very difficult to move cargo up to the second floor.
Gregory B | Overall ExperienceEvery thing was excelente.
EVANGELINA TMike is good, Mike is great, Mike is Gods gift to uhaul (yes he told me to say that) seriously it was a good experience and Mike was helpful
JENNY LMike is definitely gods gift to U-Haul if my wife wasn’t already married to me I’d definitely support her marrying him
ROBERT LI was charged a 30 cleaning fee for a van that had dried grass remnants in it and the rented blankets were used. I have been renting vehicles weekly for 35 years and have never been charged for cleaning when it is something that can be vacuumed up in you NORMAL cleaning. Also the gentleman that received the van was smug and rude. I will never rent from this location again and will relay this to all I know.
LISA HDillon was very helpful. Easy rental. Great experience
TIFFANY RThe crew working here was above & by far the best help I've ever received from a self storage facility. The manager knew I had a lot of work ahead of me and insisted on helping me get two heavy racks up to my rental space. He checked periodically to see if there was any way he could help us & was not afraid to pitch in. The staff was patient polite & maintained professional at all times. This is the place to store your items. I can't say enough about how willing & helpful everyone was. Thanks guys & gals!!
CARRIE G | First ImpressionsDillon was very helpful and nice!
Desiree S | First Impressions amazing. The manager is very friendly and very professional. Everyone working the are awesome. Thank you guys. I'll be doing business with them for a great while. I got a storage unit.
Joel R | First ImpressionsEvery thing was good….👍
GEORGE M | Overall ExperienceThe elevator in the storage building was broken when I was unloading my moving truck (my first time using my storage unit). There is only one elevator. My storage init was on the second floor, but the manager, Mikey, responded quickly when I had to contact him after hours regarding the broken elevator. He accommodated us by setting us up with a unit on the first floor instead. This was a perfect solution. I was very pleased.
SHERRY H | First ImpressionsSorry that I had to bail out just a day into your company.
donna c | Overall ExperienceYour Manager Mikey is the best!!! He was very helpful to me and I'm very grateful if that..
TyRhonda E | Overall ExperienceI really appreciated the help in getting a lock for my move in because I forgot to bring one . The staff was so helpful and kind. Thank you through such a stressful endeavor with my two little seniors.
DEAHNNA W | First ImpressionsBueno
GEORGE M | First ImpressionsLocation manager was awesome!
Kevin B | First ImpressionsAlex. On customer service and Maintenance was very helpful and even made our moving experience better..She was always helpful and kind in the storage area..I felt safe . Mikey is doing a great job at making his customers happy. I would recommend this facility above all others. #1
KELLEY A | Overall ExperienceMikey and his staff are above and beyond exceptional at what they do. They have set the bar high. I've rented a storage unit , and several trucks ......every experience was a positive one! Thank you Uhaul!
Michael C | Overall Experienceas a long time, client of U-Haul I have learned there is a difference between the franchises and corporate. The manager checked me in and was able to help me digitally with everything I couldn't have had a better experience I would always recommend a state storages through U-Haul. Thank you.
CHRISTINE W | Overall ExperienceGreat offers, knowledgeable in services provides and welcoming
dina g | Overall ExperienceThe manager was very helpful with my needs. Excellent customer service!
Anna G | First ImpressionsThe staff was great with any help I needed and very friendly.
Gregory M | First ImpressionsMuy buen servicio
socorro c | First ImpressionsMike is a very nice and professional person who made me feel very safe to leave my treasures there while I was in between reasonable accommodations ..I definitely would recommend this place for your storage needs plus the ac works great I would ride my exercise bike in my unit.
Karma R | Overall ExperienceNicky was absolutely wonderful. He treated me and my daughter and my granddaughter very well. He was very patient and showed us the best we could show us and we loved it. We would recommend anybody to go there.
Charmaine S | First ImpressionsThe manager, Mikey has gone out his way to be helpful and kind.
Cathrine P | First ImpressionsThe girl that helped me was so sweet. She was slammed and she stayed calm, pleasant and professionally hilarious. Her partner that checked in my truck wasn't nice at all. But the blond young lady was wonderful.
Angela P | First ImpressionsYour front desk girl was rude and not accommodating at all. She had no customer service.
Michael B | First ImpressionsVery nice and pleasant staff
Connie D | First ImpressionsMikey is a excellent manager. Very good communication with the public. I would definitely recommend this storage to someone looking for one.
CHAD L | Overall ExperienceThe staff was very nice and very helpful
Cameron W | First Impressionsthe elevator is a joke, barely able to maneuver carts into elevator. the facility is not secured due to homeless, vagrants, and degenerates that can enter at will thru automatic sliding doors, which in the short time we were there seen plenty of them come and go as they please to use bathroom facility designated for paying customers and who knows what other activity is ensued by these individuals. have to point out that overall staff interactions where great and despite everybody having access, it is overall a very clean establishment.
TERRI A | Overall ExperienceMikey is the manager and I have to say he is awesome. Awesome. Awesome he's always friendly. He knows what he's talking about and he has helped me every step of the way, thank you. The storage as a whole including my unit was always clean and in proper working order. Thank you Mikey!!!! Miss you!!!
Heidi G | Overall ExperienceMikey was a great help and was always on top of things! Always in a great mood and ready to assist!
Marie R | Overall ExperienceI especially appreciate the personalized customer care. Mine, Russell and Dillon were above-a stage ll
Patricia B | First ImpressionsNeed to fix elevator
paul b | First ImpressionsI give a 5 Star shout-out to Tevin & Mikey. However I am very disappointed with the afternoon shift girl dirty blonde hair. From the 2-3 times I have came in contact with her she has been super rude and you could just see the disgust & irritation within her whole attitude and demeanor. Not to mention the first day I had got a storage unit Tevin was very patient and helpful in finding the right size unit I thought I needed. Unfortunately, when finally getting around to unloading into storage I realized the unit was going to be just a little too small so I had went to the office hoping to quickly & easily get storage unit switched out for a bigger one well when coming into the office I realized there was NO ONE at the front counter nowhere to be found not to mention 2-3 customers that had been complaining about waiting for a long time ended up just leaving instead waiting hoping to find an associate that would actually like to have a job there let alone even work period. After waiting about 30 mins I finally had got help with getting a bigger unit only after having to walk around the whole storage unit & parking lot looking for an associate to help me. I really don't appreciate her attitude for I would love to be able to have a position like hers yet it has been tough when it comes to finding a good job nowadays. So I would greatly appreciate it if she could at least straighten up her attitude and at least ACT like she likes and appreciates her position within your company because if she could not I would gladly love to work that position for her so that I could actually show her what true customer service looks like. Thank you! Best regards, Rebecca Matau
Rebecca M | First ImpressionsDylan was amazing with helping me return my auto transport and getting my storage set up. He walked me through everything and showed me all the ways to access and keep my and my things safe. Upon return of my truck Mike and Payton were super helpful. They made my experience a breeze and answered all of my questions. Payton also helped me close out my storage that I didn't end up using! Great facility and people were on point!! Highly recommend and would absolutely use them again!!!
JULIE K | Overall ExperienceMy experience was very good. The Manager was professionally patient, kind and helpful..most surely would use this service again. I will recommend this business. Gracias
Victor M | Overall ExperienceBest manger you can have !
TREBA B | Overall ExperienceThe hours of access were changed by the individual location and they did not notify me. Online, in Google and even in the Uhaul App it shows access times from 5 am-10 pm. I arrived at 8 pm with a 26' moving truck after driving 25 miles and having 2 hired guys to help me move in. When I put in my access code I was given, I was denied access. I called the 24 hour number and they couldn't help me and then they transferred me to someone else and they were unable to reach the sight manager. So I wasted 2 hours of my time, costing me an extra day of truck rental, $50 in extra fuel plus $200 labor charges, and having to take the following day off of work to not be able to even get the job done and my stuff unloaded. I was told to call in the morning when the office at the facility opened and speak with the manager at that location. I called at 7 am and was told that the manager wasn't in and they would call me back. However, when Mike did call me back he had a sarcastic tone saying that I should have called them to confirm and "you call your doctors office to confirm". He had a bad attitude when I asking for some type of compensation (a free month) for all the hassle and financial burden ($500) that their change of hours caused me. I also noticed that their elevator is broken and out of service, yet they gave me a second story unit and was told I can take the stairs. This is absolutely unacceptable behavior and should not be tolerated. I cancelled my reservation and found better storage with better customer service elsewhere.
BHAVDEEP K | Online Move InI would like to see later hours available for access to storage. Like 11pm or even midnight. Thank you! The staff was friendly and helpful! Thank you Mike, Dylan, and Tevin.
Kate H | First ImpressionsThe staff is outstanding! I would totally recommend this location.
TISHANA E | Overall ExperienceEverything wonderful staff amazing Thank youn
DEBRA M | Overall ExperienceMikey was very helpful. Look forward of working with him.the gate hours atr a little early for me.but that's my only complant.
JIM P | First ImpressionsFrom the cleanliness and convenience of unit to the helpfulness and kindness of the staff, I highly recommend this establishment for self storage. They get A-1, 5 stars from me.
JULIE O | Overall ExperienceThe elevator to the second level needs to be larger because you can barely even fit the carts without having anything on them and when loaded it's almost impossible. I had a refrigerator that I could not even get in the elevator to put in my storage and some of my dressers had to go up the badly U-shaped stairs.
Barry D | First ImpressionsMike the manager is truly a good person. He makes you fell happy and like a friend the moment you walk In the store.
Seren T | Overall ExperienceHappy I came here.
Victor M | First ImpressionsThe store manager is wonderful. Very kind and professional. He goes above and beyond to make a customer feel important and sees to their every need. He truly deserves a raise.
Luciana L | First ImpressionsThe GM Mickey is great!! Excellent customer service, friendly n extremely helpful.
Ronann R | Overall ExperienceI found the customer service is well trained,very respectable, and understanding of situations. I felt like they could make any body's day great.
Donna B | First ImpressionsClean and professional, the staff was helpful and made adjustments to help me check in early.
Alberto M | Online Move In