Customer Reviews for U-Haul Moving & Storage at Mall of Georgia

150 comentarios

3556 Buford Dr   Buford, GA 30519

(770) 271-0726

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 271-0726

3556 Buford Dr
Buford, GA 30519

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de bote
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Kianna B.  |  First Impressions 
Clasificación:
1.0

They did not want to reimburse me my money back after I told him that I wanted to verify that the trailer would fit in a 10 x 10 x 10 would not recommend the spa had a great experience before but not with the staff there

Victor R.  |  Overall Experience 
Clasificación:
3.0

The workers were very friendly and tried their best to be helpful. However, they were not well trained, so the process was a disaster. I understand that you have to hire new people and train them, but they should not be allowed to work with the public alone until they are fully prepared to do so. That was not the case. One of the workers had a better idea of what was going on but couldn't handle two customers at one time. It took over an hour to rent a unit, and still was not done correctly as now I have to go back again to sign the contract that they never had me sign originally. The other customer next to me was there longer than I was trying to rent a unit. The staff was very nice and apologetic, but it was still a very frustrating experience to say the least.

Lauri S.  |  First Impressions 
Clasificación:
2.0

Everyone there Sunday was nice , but it was a nightmare . I was directed to another facility to get a truck and then redirected back to the one by the mall but it was chaos because no one was educated on how to get things done efficiently . One person was brand new and the other was partially new , I went there 3 times that day and it was horrific because they were extremely busy and didn't have enough help . I do like the facility because the other African American young lady always goes above and beyond to help . This day she was helping them over the phone but it still was a very horrendous experience . If I was not I a desperate need to move my things I would have walked out . The other facility in front of the Walmart is worse , they are lazy and does not ever try to help you there , I try my best to truly avoid that one at all cost . The manager needs to be replaced or needs to be educated on how to run these stores correctly . This was the worst experience ever dealing with an storage facility in my 43 years of living !!!

MELISSA J.  |  First Impressions 
Clasificación:
3.0

Management needs to properly train the employees. They were pleasant but completely helpless; it took 40 minutes to return the truck I rented. Also need to do a better job PMCS'ing the truck. Thumping the tires with a stick will not tell you that one is 50 psi low and leaking! The truck had trouble starting constantly and the steering wheel had to be turned about 1/3 to the left to keep it straight. They did not have any more trucks and could not or would not secure me another one. The location is clean and nice but fundamentally useless.

Alexander H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Josh L.  |  Overall Experience 
Clasificación:
1.0

Manager lost the vehicle keys for my reservation. One hour waiting for him to find key while I had moves waiting for me. Also manager said I need some weed. Very unprofessional. Horrible experience. Never will return to that location..

Guillermo S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ORRIN J.  |  First Impressions 
Clasificación:
5.0

It was great. I just didn't think I would find a home and close so quickly.

Xuan N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yajarrah P. 
Clasificación:
5.0

I dealt with three different people and they made me laugh and helped with all my needs and we so kind. I would totally recommend to anyone..

Tiffany G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey N.  |  First Impressions 
Clasificación:
5.0

Great service never had an issue.

Erica M.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

BRANDON E. 
Clasificación:
5.0

The lady who took care of me was very nice and helpful. Definitely a great experience because of her.

PATRICIA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thelma P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmayne G.  |  First Impressions 
Clasificación:
5.0

Make rentals all day or at least 8 hours.

Quintin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana J.  |  First Impressions 
Clasificación:
5.0

Loved the staff

Michael S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

michelle b.  |  First Impressions 
Clasificación:
5.0

Danielle, Cody and Ali were always so nice. I rented a storage unit for 9 months and always had great encounters with these three. Great staff and great customer service! If I ever need storage or moving supplies I know where to go.

matthew p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin J.  |  First Impressions 
Clasificación:
4.0

The experience was every thing that I expected.

George W.  |  Overall Experience 
Clasificación:
5.0

Talara Harper was AWESOME!!!

frank m.  |  First Impressions 
Clasificación:
5.0

Easy and efficient

Craig E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

krystal t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxana M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim B.  |  Overall Experience 
Clasificación:
5.0

Everything was GREAT!! The staff was AWESOME!

ANGELA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODRIQUEZ F. 
Clasificación:
5.0

The woman working the desk, Talara, was friendly, confident, courteous and kind. She will go far and I would hire her in a heartbeat to work for any company I'm associated with. It does not matter how good your company is if your first point of contact person is incompetent or unfriendly. She was incredibly helpful to us in the midst of our stressful move.

tom p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN O. 
Clasificación:
5.0

Thank you!!!!

Joyce w.  |  Overall Experience 
Clasificación:
1.0

Tires have Vibration horrible and charger 20$ because I returned it EARLY (incredible) - amazing

VANESSA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALONZO G. 
Clasificación:
5.0

Very professional and friendly; the units are very clean: also a very good location; pricing is reasonable

FREDERICK T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRIS T. 
Clasificación:
4.0

Staff was curteous and friendly. Keep doing what you're doing

Xavier H. 
Clasificación:
5.0

The service rep's were very professional and answered all of our questions.

RONALD D. 
Clasificación:
1.0

Company should make it clear during booking that mobile pick up and drop off (after hours) is not available at this location. This inconvenienced me greatly as I have an infant and needed a babysitter to drop of the next morning at 7am! I also wasted half an hour outside trying to do mobile pick up.

Chianna C. 
Clasificación:
4.0

The only thing I don't like is that apart from my contact information, uhaul also asked me to provide many other telephone contact numbers and other mailing addresses! I was then forced to rent a small warehouse with a friend's address. Makes me feel distrustful. Do you treat me as a crime suspect or something similar?

SU L.  |  First Impressions 
Clasificación:
5.0

The only bad thing was the mothballs smell. It was overwhelming. One of the people has several storage rooms and she has mothballs and I know that is not your fault but you might want her tovcut back or get rid of them

Judith U.  |  Overall Experience 
Clasificación:
5.0

Both staff members were very polite and service with a smile. I just hate to see unhappy customer service. Not here. Thanks for helping make a move more pleasant.

donna t.  |  Overall Experience 
Clasificación:
5.0

I had a good experience with the staff and access to my unit. I selected a drive up unit so I didn't have to walk inside the building. The downside to that is its outside so there was dust on some of my items.

Carolyn W.  |  Overall Experience 
Clasificación:
5.0

After frustration with getting no help over the phone I walked into a location on Buford Ga and the manager there went beyond and above to make sure I was happy. Because of manager like her I would recommend Uhaul as a place for storage and moving.

olivette w.  |  First Impressions 
Clasificación:
5.0

Ms Tyler the employee on Burford Hwy location was the bomb. Her personality, her professionalism, her helpfulness was top 100. If employers could have 10 of her customers service would be fantastic. My husband and I enjoyed this storage place from day one. When we checked in from moving here from Wisconsin Danyell the manager was great also. Thanks again.

VICTORIA B.  |  Overall Experience 
Clasificación:
5.0

The person helping us was amazing and made it sob easy to rent the place.

Rajdeep C.  |  First Impressions 
Clasificación:
5.0

Everything was great, the one problem I wanna bring to your attention is that I reserved a 10x25 unit and even on my receipt that I was given at check in says 10x25 but unit 1001 is most definitely not 10x25.

Luis V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha L.  |  Online Move In 
Clasificación:
5.0

The young lady who helped me was very professional and knowledgeable

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

kristin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliet B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  First Impressions 
Clasificación:
1.0

The representative on site was rude

SHIMIKI R. 
Clasificación:
5.0

Great customer service.

CHARLES J.  |  First Impressions 
Clasificación:
5.0

The sales attendant was very professional and well organized and provided me the quality service that I expect since I have been doing business with U-Haul for over 30 plus years. Thank You

Kevin J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vanessa J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison F. 
Clasificación:
5.0

Shawn was excellent, great customer service. Very helpful.

GUILLERMO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerroid M.  |  First Impressions 
Clasificación:
5.0

Great clean facility

Hardem B.  |  First Impressions 
Clasificación:
5.0

Talara was very helpful, knowledgeable, understanding, cheerful. She is excellent in customer service.

Tina V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joel p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen A.  |  First Impressions 
Clasificación:
5.0

Manager Hall was great. Wonderful experience with her.

VICTORIA B.  |  First Impressions 
Clasificación:
5.0

None. The lady there was super nice and helpful

Myung K. 
Clasificación:
5.0

They where amazing

JOSE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad M. 
Clasificación:
4.0

Danielle and her team were great! Professional and helpful. I appreciate them making my service need easy.

Kisua R. 
Clasificación:
5.0

Great service!

NEWTON M. 
Clasificación:
5.0

Truck had extremely high mileage but performed well with no problems.

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI ARLENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
5.0

Very professional

Thomas G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent W. 
Clasificación:
3.0

Drop off instructions vague and frustrating - no drop box, and location requirement for drop off was maddening! Spent 30 minutes trying to get that working and no call in service available.

Lilian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy C.  |  Overall Experience 
Clasificación:
5.0

Great service

Andrea L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gianluca F. 
Clasificación:
2.0

I got an extra $400+ charged days after I made the payment on the receipt. I don't know why I don't have receipts or emails explaining this charge.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliet B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle E.  |  Overall Experience 
Clasificación:
5.0

Great customer service!!

MAUDRETTA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

I would like to say that upon picking up truck and returning vehicle that TALARA was absolutely the best customer service experience I have had all of 2020. This is one of the better ran UHAUL locations for sure.

Marice W. 
Clasificación:
5.0

Outstanding service by this facilities employees. We are very appreciative.

Thelma P.  |  First Impressions 
Clasificación:
1.0

A daily rental should be a daily rental. Not 5 hours. That makes no sense and that's plain greedy.

SAMUSIDEEN I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRIANWISKANAND P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia H.  |  Overall Experience 
Clasificación:
2.0

Truck smelled of smoke and the service was really subpar.

robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

Great location and staff were terrific. The young lady was so helpful and made me feel valued as she remembered my name when I came in. Danielle was great and she will make sure she gets you the best deal in town. You will love the cleanliness of the facilities and the rates too!

Chris R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos n.  |  Overall Experience 
Clasificación:
5.0

Gracias

ahmet bircan u.  |  First Impressions 
Clasificación:
1.0

Customer Service was awful. Both check in and check out attendants were rude and not helpful at all. I had the truck for 26 hours yet was charged for 2 full days. Check in attendant said she would talk to the manager about it and leave a note in my file, not done. Check out attendant was rude and would not even listen to my request to speak with a manager. Do not use this U haul location. Doubt I will ever use U haul again

CHERRY N. 
Clasificación:
5.0

v good experience. All employees have been awesome. Only thing is computer would not work for a long time & several people waiting in line b.c sometimes it worked right & sometimes didnt when taking a payment.

Nellie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda f.  |  Overall Experience 
Clasificación:
5.0

Alan was extremely helpful and friendly. And very knowledgeable about the facility.

william a.  |  First Impressions 
Clasificación:
5.0

I had the best experience with everyone I came in contact with. Thanks to every one!

Warren W.  |  First Impressions 
Clasificación:
5.0

I have so wait longer than anticipated because the customer ahead of me had many questions, which delayed me checking out. There was only one staff member working the facilities at that time.

KRISTOPHER JERMA I. 
Clasificación:
5.0

I saw a green snake at the cub and a some roaches

Ginou P.  |  Overall Experience 
Clasificación:
5.0

The young lady was too friendly and kind highly recommended

Jorge M. 
Clasificación:
5.0

Thank you for the wonderful experience. The U-Haul rep (Allen??) was so kind, patient and professional. He is an excellent representation of your company.

Cheryl J. 
Clasificación:
5.0

The young lady who assisted me was awesome very professional and friendly.

Cynthia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sincy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry Z. 
Clasificación:
5.0

Danielle Hall was the absolute best. She was the nicest person we've dealt with in a very long time in regards to customer service. She was extremely helpful and gave us exactly what we needed easily.

Tim F. 
Clasificación:
5.0

Danielle Hall, the manager, was above and beyond what we expected. I sent email to inquire about 10x12 climate availability on a Sat and got a response within 10 minutes. Difficult move from South Carolina was made easier with reserved (2 adjacent 10x20) units accessible to tractor trailer through her. Move in was easy and streamlined. You could tell she really cared about her facility. Clean and easy access to building and storage units (climate controlled)

richard c.  |  First Impressions 
Clasificación:
5.0

Nothing, everything was great!

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney O. 
Clasificación:
5.0

Danielle went out of her way to make sure everything was ready to go for us when we got there. Very polite and helpful.

John P. 
Clasificación:
5.0

The lady in the store was very courteous and helpful. She help me transfer my reservation to her location after she told me that I was in the wrong store. She offered to move my reservation when she saw I was hesitant to go another mile.

Adebimpe I. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNE J.  |  Overall Experience 
Clasificación:
1.0

The girl working was nice and this is nothing against her, but I had to wait 40 minutes just to turn in the keys to the van I rented. You need more then one employee working. I was pissed I had to wait that long to pay you. Absolutely absurd.

Garrison P. 
Clasificación:
5.0

Great and friendly customer service

Judith M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Great customer service!

Christina G. 
Clasificación:
1.0

Hire people who know what they're doing!!!

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

Best uhaul location I've ever been in. Clean and professional beyond my expectations. Everything was outstanding.

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Ricky was very helpful and I really nice young man.

Donald C. 
Clasificación:
5.0

Friendly staff, handled rental request efficiently

John U. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tumeka S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

The receptionist was amazing. Couldn't ask for a better person to assist you.??

Nathalee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry P. 
Clasificación:
5.0

Addaysha and Mike were extremely helpful and professional. Thanks so much for your help.

Kathy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN D. 
No se han enviado comentarios para esta ubicación.

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