Customer Reviews for U-Haul Moving & Storage at MacDill AFB

509 comentarios

3826 W Marcum St   Tampa, FL 33616
(@ Macdill Air Force Entrance off S Dale Mabry)

(813) 839-2376

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 839-2376

3826 W Marcum St
Tampa, FL 33616
(@ Macdill Air Force Entrance off S Dale Mabry)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Betty Lou was great!!

MICHAEL S.  |  First Impressions 
Clasificación:
5.0

It was the best U Haul experience for me. Staff was great.

TUNA S.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service, thanks Courtney 😉

Jonathan T.  |  Overall Experience 
Clasificación:
5.0

Kim was great she answer all of my questions and needs.

Shyla W.  |  First Impressions 
Clasificación:
2.0

No personnel available when needed. Multiple malfunctions with the gate code and the gate card. Called multiple times, walked up to the office, but could not locate anyone to close up my storage contract. Not very clean. Not happy with the service…

Jesus G.  |  Overall Experience 
Clasificación:
5.0

Except the front boxes were wet . Like it got flooded or rained in .

Paula L.  |  Overall Experience 
Clasificación:
5.0

Courtney Ritz at the Tampa Gandy location was amazing. Knowledgeable, friendly, customer focused!! She made our interaction with UHAUL perfect!! Please hire more people like Courtney Ritz!!!!

Steven A.  |  First Impressions 
Clasificación:
4.0

I had some property damage from leaking roof glad I had insurance but I-haul handled the claim quickly and I was satisfied with their help

HENRY R.  |  Overall Experience 
Clasificación:
5.0

The storage facility at MacDill met all of our needs. 24 hour access to our property and the friendly staff was awesome. I will be using this location again.

Joseph G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B.  |  First Impressions 
Clasificación:
5.0

Having my storage space about twelve years, I only experience one hiccup with billing; but it was corrected immediately. MacDill Storage is the best. That's where you want to store your items.

EDITH D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H.  |  Overall Experience 
Clasificación:
4.0

Gracias

Martha M.  |  Overall Experience 
Clasificación:
5.0

Taking care of my storage needs was a breeze due to the great help from the staff. Service members and family friendly also.

Joseph G.  |  First Impressions 
Clasificación:
5.0

Sylvan? the young gentleman was truly wonderful. I walked in.. all stressed out with moving situations.. he jumped in and looked things up for me, advised which type of storage he recommended, showed them to me and sent me on my way, much better off for having had the transaction with him. His level of caring customer servince was a blessing to my day. ¡Gracias!

Debbie G.  |  Overall Experience 
Clasificación:
1.0

I paid for access to a storage building and was given a key card, which I assumed gave me entrance to the gate. It was not until 5:30pm (after hours), that I found out the key card was useless without the gate access code! I learned this on the date I planned to head out of town and needed to store items before leaving or it could impede my ability to travel (I am military and just moved to town and was temporarily living in a hotel, until I found a house. I had to rent another storage building online to store my things, so I could head out of town (complete waste of money). Of course I called every after hours number in an attempt to gain access to my storage building, but had no luck. I even email the manager and have yet to get a response (3 weeks after). I will never do business with them again.

MICHAEL S.  |  Overall Experience 
Clasificación:
5.0

I received great service from the representative on duty when I checked in. He was extremely helpful and showed me the 5 x 5 storage size that I had originally reserved and then helped me to attain a larger 5 x 10 to accommodate me.

Jeffrey H.  |  First Impressions 
Clasificación:
2.0

They put me in the wrong size unit and over charged me for months, I used the online Chatman tool and they couldn't help me resolve the billing issue and there was no direct line to call the storage location, just the customer service location and the wait time was never less than 38 minutes. The storage location was never open before I went to work or after I got off.

Lance B.  |  Overall Experience 
Clasificación:
5.0

Great location and hours. Always have great interactions with the staff.

Grant P.  |  First Impressions 
Clasificación:
2.0

Staff were nice and friendly when they were there. 2 occasions where the staff just wasn't at the office, due to emergency situations from what I was told by another location. This made it difficult to get information on my unit if needed or even use of the restroom. I would recommend having someone on call if this problem were to arise again.

Anthony R.  |  Overall Experience 
Clasificación:
4.0

Nice except office availability

RAYMOND JEFF JR L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan S.  |  First Impressions 
Clasificación:
5.0

Jack was especially helpful and professional. Five stars.

DAVID S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lewis P.  |  First Impressions 
Clasificación:
5.0

Kimberly Sullivan was super helpful. It was a stressful move and she was definitely a plus during this time.

Paula L.  |  First Impressions 
Clasificación:
1.0

I arrived at the Macdill location only to be turned away at 8am which was my reservation time. A woman sent me to the Gandy location where I waited in line for 30 minutes just to be sent back to the Macdill location. I arrived and finally checked out in person after 9am even though I had ride sharing set up for 8am. Very displeased with this, and will not be using Uhaul or recommending them to anyone.

ALBERT P. 
Clasificación:
2.0

No one was at the uhaul place in person. so i didnt get a military rate for my unit and didnt have the luxury of seeing how much actual space was in the storage unit before purchasing

Austin G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D.  |  Overall Experience 
Clasificación:
5.0

Great staff…easy and quick pick up!

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KELVIN P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMIE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly R. 
Clasificación:
2.0

I didn't get a truck until 20-25 min AFTER my reservation time. It was a mess and put me behind schedule. I then requested a follow up from UHAUL and still have not gotten one.

Kiersten A. 
Clasificación:
5.0

Great customer service. Nice clean unit. Much more impressed with staff than unit. I'm pretty particular too..but the representative had GREAT customer service skills and appeared competent which is so rare these days. Give that guy a raise!

Sabrina M.  |  Overall Experience 
Clasificación:
5.0

Great rates military discount

Russel G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Yannick Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

julia h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andres V.  |  Overall Experience 
Clasificación:
1.0

This was a 5-star storage until Mrs. Stephanie left. The staff that still physically sit at this location are awesome. The new management is horrible. Since the turn over, my 24hr card only works at certain times while others the key pad says that the site is closed. I was paying for the 24hr access because I work nights and I'm not trying to jack up my sleep every time I need something. I head back out the door for another deployment in January and was trying to get some gear out and pack stuff I wouldn't need. I called the GM number listed on the storage keypad/sign and didn't get an answer. Left a message. I never received a call back so I called again the next afternoon with no answer, another voicemail.. Still no call back. *** I pulled all my stuff out of this place and moved it to a different place *** I called the new oversite uhaul on Gandy talked to someone there and told them I want his boss to call me and I was told a couple days. It's now been a week and I haven't heard anything.

Robert S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amantha V.  |  First Impressions 
Clasificación:
5.0

Tina and Jesus are very good professionals and tremendous facilitators.

Jorge L.  |  Overall Experience 
Clasificación:
4.0

Everything was well at the location above. However I was dissatisfied when I noticed my door was bent and had a gap and was not sealed with the door frame at the top of it allowing air and rain to penetrate the cab as well as alot of noise.

Ulisis V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN G. 
Clasificación:
1.0

The reason I would NOT recommend this facility and the reason I gave your an overall rating of poor is this....we paid our rent each month from the 27th to the 27th of the next month. Our October rent was automatically debited from our account on Oct. 27th and we moved out on Oct. 31st (5 days later). We have been told that because rent had already been paid there would be no refund of the remainder of the month we paid for and didn't use. This is a scam and is very unfair. You have rent for a large portion of the month we aren't using and you will, no doubt, re-rent the unit for double rent!! Very bad practice. I will NOT recommend you to anyone else and will, in fact, make sure people know about this usurious practice!

Tom G.  |  Overall Experience 
Clasificación:
5.0

The Staff were extremely helpful and obliging.

alan b.  |  Overall Experience 
Clasificación:
5.0

Too far from my location. 45 minutes away from my zip code.

CHRISTOPHER V. 
Clasificación:
2.0

Renters should be advised that the truck they are renting doesn't have a ramp. In the numerous rentals I have done over the years, I have never got a truck that did not have a ramp.

David S. 
Clasificación:
5.0

Great place to store your goods. Make sure you have hurricane or flood insurance just in case.

Russel G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M.  |  First Impressions 
Clasificación:
5.0

BEST EVER PICKUP LOCATION IN THE TAMPA BAY AREA!!! STAFF is on the ball!! Check in and out was VERY EFFICIENT, POLITE, COURTEOUS, ATTENTIVE, FAST!!! Sadly most pick locations employ VERY SLOW PEOPLE WHO COULDN'T CARE LESS IF YOU ARE STANDING IN LINE 30 MINUTES...YES I'M TALKING ABOUT GANDY BLVD LOCATION PEOPLE BEHIND THE COMPUTER DESK!!!

Leslie O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam G. 
Clasificación:
5.0

Love how well kept the units and property are and appreciate the military discount !!

Dale G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Adolfo G.  |  First Impressions 
Clasificación:
5.0

The office manager was very professional. The truck that I rented was very clean and seemed to be well maintained. Keep up your outstanding service to your community.

Kevin W. 
Clasificación:
5.0

Very happy with the services

PEGGY C.  |  Overall Experience 
Clasificación:
5.0

Not sure, staff was friendly, helpful. They answered my questions without having to get back to me. Very reliable and affordable.

Steven H. 
Clasificación:
5.0

Get a pickup truck rental for your location.

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

System U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
5.0

Was very quick and efficient. I appreciate the free months storage. Very helpful, I exclusively use U-Haul for my moving needs.

Lance P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarreck B. 
Clasificación:
5.0

El cliente no dejó un comentario.

System U. 
Clasificación:
5.0

People and truck were great - your computer system is WAY TOO SLOW!

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn J. 
Clasificación:
5.0

Ninguno

Walaa A.  |  Online Move In 
Clasificación:
5.0

Simply the best facility and storage experience we've had by far, with the most helpful staff. Stephanie and Sylvan were very flexible and went out of their way for us with during a very hectic move.

Lawson H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MONTRELL C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jaminette F. 
Clasificación:
5.0

very helpful and friendly

Stephen K.  |  First Impressions 
Clasificación:
5.0

Great customer service and clean facility.

Jeffery N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
4.0

The drop off location changed to during my rental. I had to call the line and ask to have it changed back and there was an extra $5 charge. Not sure what happened but I was able to drop off where I wanted.

Beth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Allow me to add vehicle license plate to my SunPass account so I can pay the toll without having pay the fee through Uhaul. When I attempted to add the license plate it stated it was linked to another account and would not allow me to add the vehicle to my account.

Ron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence E. 
Clasificación:
5.0

The stickers on the dolly with the instructions were scratched beyond being able to read them. Maybe periodic updating of these would make them easier to read.

Robert V. 
Clasificación:
1.0

The employee that handled the transaction at the store was beyond incredibly rude, not to mention so unprofessional that I took a recording

RONALD H. 
Clasificación:
5.0

There was a plate that held the wiring harness in place that ha was supposed to have 4 rivets to hold in place. 3 WERE MISSING. As the UHAUL person in Tampa said, "this should have never gone out like this. There must have been a short in the wiring going through the tubular frame which cause the tail lights to go on and off while driving at night. I had to pull the vehicle off, wait till morning and have another person follow me to Tampa and then follow me to the dropoff per UHAUL reference number 1741802, since Uhaul would not pick up the defective dolly.. The person at the drop off in Tampa was extremely helpful, especially after seeing the

Richard C. 
Clasificación:
2.0

The guy didn't know what he was doing. Miscalculated the miles I was going so o was charged additional. Also failed to tell me it was due back at a certain time.

Troy J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hodward E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cilem A. 
Clasificación:
3.0

The pickup location was changed. My reservation was for Uhaul on Gandy Blvd. When I got there, waited in line, was told my reservation was at different location. No one contacted me to tell me my pickup location had changed. This is unacceptable. I drove from out of town to pick up a truck at a location that I chose. I had no idea where the other uhaul rental place was located. SOMEONE SHOULD HAVE CONTACTED ME TO LET ME KNOW MY CHOSEN PICKUP LOCATION HAD CHANGED!!!

Amy B. 
Clasificación:
5.0

Stephanie Herrera at this location was professional and courteous, the customer before me really gave her a unnecessary hassle and was rude, but by the time that customer left, the representative was still very composed and expedited my services since I was on a time crunch. She is over worked and unappreciated! My review is a direct reflection of this uhaul location and Stephanie.

Gabrielle R. 
Clasificación:
4.0

Rep was new and wasn't trained up yet, but was extremely courteous and also apologized for his lack of knowledge. We all have to start somewhere and that is fine! This is the only reason a higher mark wasn't given since it took a LONG time to checkout with the vehicle. Checking in was not done online since my husband does not have a smart phone and I was not with him. In spite of that, all went well, and we are extremely satisfied with our experience.

jill D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald S. 
Clasificación:
5.0

Great Staff very helpful...

Dale W. 
Clasificación:
5.0

The staff were very helpful and great to deal with....

Dale W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian M. 
Clasificación:
5.0

Immaculate property. Very helpful and courteous personnel. Thank you, Mark for all of your help and time.

karen d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis G. 
Clasificación:
5.0

I ended up at this location 15 miles out of my way, when the 1st location at 2309 Angel Oliva Senior St. did not have the trailer I rented, on hand.

Nilsa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRED D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

Staff is very friendly and efficient, no complaints here!

seherzada S. 
Clasificación:
2.0

Make sure the uhaul is in working condition and have enough staff members to fix the problem, the truck had a dead battery and I had to go and purchase the battery and help install it! Pickup was at 9 am and we did not leave until almost noon and had to reschedule my movers for a later time as they were supposed to be at my home at 10:30am. Just an all around mess.

Audrey S. 
Clasificación:
5.0

Stephanie was wonderful and very helpful!

Van W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefanie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

david C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan C. 
Clasificación:
5.0

Continue doing what you do. 5stars

Todd B. 
Clasificación:
3.0

El cliente no dejó un comentario.

george D. 
Clasificación:
5.0

Amazing service both on the phone and at the pickup and drop off location... very Friendly and quick service from both locations... will definitely use again..

CANER B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

The manager I believe his name was Mark Parker. Absolutely amazing and very kind and helpful. This was my first time using U-Haul and it was such an easy and pleasant experience! Outstanding!

Holly C. 
Clasificación:
4.0

I left the fuel tank WAY above what was required and you still charged me for 11 extra miles!! What a rip off. So now you have move gas and more money on miles even though YOU miscalculated the milage. I went from the uhaul to old house straight to new house then to uhaul facility. You guys always try to get the last dollar from people just trying to move.

Alicia S. 
Clasificación:
1.0

The individual who handled my registration was incredibly rude and unfriendly.

Michelle L. 
Clasificación:
5.0

Nothing, service was awesome, both renting and returning.

Cornelia W. 
Clasificación:
5.0

Keep up the good customer service.

Tyler M. 
Clasificación:
2.0

"Nothing I can do for you" attitude.

Patrick D. 
Clasificación:
5.0

Improve parking

BENJAMIN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

John K. 
Clasificación:
1.0

I was running behind and got a voicemail saying that they were going to give my reservation to someone else calling looking for one if I didn't call back within 15 minutes. However, the lady was very nice when I got there. As she was doing paperwork the lady who they were trying to give my reservation to showed up and her response to the other lady was “she beat you to it.” It was very uncomfortable. When I got to the car the seat position handle was broken and being 5'2 I could not reach the pedal. I had to sit on the edge of the seat and was unable to wear a seatbelt. The lady working tried to fix it and could not so I took off as is hoping the movers waiting for me could fix it. They couldn't. I am five months pregnant and had to drive a uhaul truck with no seatbelt. When I returned and told the lady that I was unable to get it moved forward, her response was “well the only thing I can do for you is give you a free storage unit.” I thought that was pretty ridiculous considering we had a conversation upon pickup stating that I was moving all of my stuff out of my storage unit and that I was happy to finally get everything out into my apartment. There was also a problem with the air conditioning and she had mentioned that previous renters had mentioned something about it not working as well. Pretty horrible customer service I'd have to say.

Samantha N. 
Clasificación:
5.0

Stephanie is the owner, she was so helpful, she made things very easy!

Anne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
3.0

The A/C was not working,

YOGI P. 
Clasificación:
4.0

I only wish I would have been assigned to the location I picked during my online reservation. It sort of threw off my planning timeline but whatev.

Chalette D. 
Clasificación:
5.0

Front window could of used a cleaning on the inside, other than that the truck was fine.

Kevin H. 
Clasificación:
5.0

Stacey was fantastic! A real gem!

DANIEL S. 
Clasificación:
5.0

Wooow Excellent Service thank Ms. Herrera

Alexis F. 
Clasificación:
3.0

El cliente no dejó un comentario.

cole A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeisha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamed A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney Z. 
Clasificación:
4.0

Batch the toll charges and don't send threatening emails about charging for them.

Brodale Z. 
Clasificación:
3.0

I would have given an Excellent rating, but they messed up. The main person running the place was very professional, nice, and did a great job. The person that processed my return was nice, but she didn't seem to care about the problem I'm reporting here. The day I picked up the truck, I called and asked what was the latest time I could return the truck that same day. The employee quickly said 'we close at 5'. I asked if there was an overnight return option, she sounded annoyed and said 'we close at 5'. So I got up early to return the truck the next day out of my way, and I see 24/7 return signs posted right by the drop off area. How did the employee not see or know that when she works there daily? She sounded annoyed on the phone, and I am annoyed that her ignorance or lack of interest in her job made me waste 2 MORE hours moving. I will go to the Gandy Uhaul store next time because of this.

James E. 
Clasificación:
5.0

Stephanie was friendly and professional. Great representative of U-Haul.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Woodrow J. 
Clasificación:
3.0

Uhaul personnel told me that I had more days with the truck , now I'm getting charged extra

Ramon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander M. 
No se han enviado comentarios para esta ubicación.

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