Customer Reviews for U-Haul Moving & Storage at Macarthur Rd

6,265 comentarios

3001 MacArthur Rd   Whitehall, PA 18052
(Rt 145 N/ MacArthur Rd intersection of MacArthur Rd and Glenside Dr)

(610) 770-0240

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(610) 770-0240

3001 MacArthur Rd
Whitehall, PA 18052
(Rt 145 N/ MacArthur Rd intersection of MacArthur Rd and Glenside Dr)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

The representative I worked with for pickup and drop-off of my trailer was nice and efficient, and got me hooked up and on the way smoothly. I unhooked the trailer before checking in at drop-off, but he came out and did quick inspection and got me on my way immediately. I will definitely use this location in the future when I need to grab a trailer for anything. This was my best experience at a Uhaul location in the past 30 years or so of occasional use.

Ben W. 
Clasificación:
5.0

Quick check-out. Polite staff.

Cindy L. 
Clasificación:
3.0

I'm very disappointed. I had a reservation for a location that was near my home to pickup a trailer. I called 30 minutes before my reservation and they told me they didn't have a trailer for me. Nobody contacted me to let me know. So then they made me drive almost half an hour to pick up a trailer that I needed. Terrible customer service. Nobody seemed to care that they messed up and they didn't have my reservation. Probably the last time I ever use uhaul. I thought I would be compensated for them not having my trailer but nobody seemed to even care. Bad customer service on your end.

Edgar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliezer R. 
Clasificación:
3.0

I needed a 15' truck or bigger and that's what I booked online. Only to be told they had a 10' truck on the lot. Which then in turn forced me to have my buddy bring his 10' box over so we could get everything loaded up. So not only had to pay for the 10' truck from uhaul but on top of that had to pay my buddy for half a day and fuel from his vehicle. Also was told my 10' rental was going to have the moms box over the cab of the truck and it didn't either. Not a great overall experience from booking it and all the way through. Truck was brand new but everything else was not the greatest.

Tyler A. 
Clasificación:
5.0

Smooth and easy.

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
2.0

Female staff was rude and hung up when being asked some specific questions concerning my account that was paid up but charged a late fee. She refused to give her name while the male staff member refuse to give her name when i called back to report the event. He also refused to give his name. I closed my account the next day and found another place for $50 cheaper & staff is nicer…so far.

Reginald E.  |  Overall Experience 
Clasificación:
5.0

The woman that assisted me on my rental was very efficient and professional as well as the young lady that took my return I would certainly recommend this Whitehall location! LaHaina Kameha

Lahaina K. 
Clasificación:
1.0

No confirmation email or phone call. I had to call the day of the rental to find the location. Rude employees with zero fucking personality. Not even willing to apologize for the inconvenience. Fuck Uhaul and the employees. What a joke.

Joel D. 
Clasificación:
2.0

I rented two vehicles back to back and was charged different rates

Antonio S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn B. 
Clasificación:
5.0

Staff was extremely helpful!

Melissa M. 
Clasificación:
4.0

The associate needs to be… Less distractible. She was chewing on snack chips while talking to me. She kept helping the other associate. In the middle checking me out she said I'm gonna go help someone else… Leading me to take more than a half an hour to 45 minutes to check out.

Christina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
2.0

I arrived about 1/2 hour late to pick up the truck. I emailed the location through the app letting them know I was running late. When I arrived, the girl was unable to locate the keys to the truck. The other female working, was in the process of renting the truck to another customer! She said "You're late!" I made the reservation a month early; I sent a message about my delay; CALL BEFORE GIVING AWAY SOMEONE'S RESERVATION! Truck was in horrible condition; Motor is ticking; Almost shut down while driving twice. Reservation was made for another location nearby; Pick up was switched to this location without notification; This location is horrible. I have an issue every single time that I rent from here.

STACEY A. 
Clasificación:
5.0

Nothing.. I was well cared for.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Renee N. 
Clasificación:
5.0

El cliente no dejó un comentario.

david D.  |  Overall Experience 
Clasificación:
5.0

Muy amable pendientes Verdaderamente me lleve muy buena atención y servicio Volvería a contar con Uhaul. Fue tan buena experiencia que olvide poner el lock y el personal puso uno provisional y cuidó de mis pertenencias Excelente. La empatía en momentos difíciles

NICANOR C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

Very friendly staff

Jimmy D.  |  First Impressions 
Clasificación:
5.0

Fast and friendly

Adam M. 
Clasificación:
1.0

I had the worst experience ever. I treated less then a human being .

NYIESHA S. 
Clasificación:
4.0

Christopher is always very helpful and offers great tips and suggestions.

TINA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marek M. 
Clasificación:
3.0

Nobody told me I had to go to the goddam Whitehall location. I drove to the East Penn Self Storage location (8235 Schantz Rd Breinigsville, PA 18031), only to arrive and be told to drive 25 minutes to the Whitehall location.

Jeremy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle m.  |  First Impressions 
Clasificación:
1.0

I rented 2 26 foot trucks for a move. Twice one of my reservations were canceled with out calling me first to confirm it wasn't a double reservation. One of the pick up locations was change twice. I was suppose to pick the other one up at noon. And around 10am the day of the pick up it was changed to 1pm and I actually got it around 1:30. Moving is stressful enough with out the added stress of getting trucks

CHAD M. 
Clasificación:
5.0

I believe that the gate on the motorcycle trailer should be about 18 inches longer to provide less angle to drive onto the trailer. Gracias

timothy H. 
Clasificación:
3.0

Had ordered pads and none were available when I picked up truck.

Susan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

gerald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle s.  |  Overall Experience 
Clasificación:
5.0

The unit I reserved want available but they offered me a larger unit at no additional charge. Great customer service folks!

Terry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

shatoyta k.  |  First Impressions 
Clasificación:
5.0

NICE SERVICE!!!!!!!!!!!!!!!

ANTONIO S. 
Clasificación:
4.0

Thanks ever so much for your kindness and happiness shown me during my time with you. You took me to be your valuable customer . You understood my problem that keeps me from being able to make my payment on time. My delay was due to the open heart Bypass Surgery that I had at the Lehigh Valley hospital. Again I'am kindly asking you to please consider me for business anything in the future if I'am back to work and able to handle my payment. Thanks. My Best Regards to all of your mostly to my friend Jackie who's kindness I will never forget. Best wishes to you all. Rev. Jackson D. Pyne Sr.

jackson p.  |  Overall Experience 
Clasificación:
4.0

The only thing I had an issue with, was when I showed up a half an hour after my scheduled pick up time. When I walked in, to the counter, there was a customer being taken care of and an associate sitting (she was nice) There was an older, Uhaul associate that was taking care of the customer in front of me. When the Uhaul associate in the chair said she could help me and asked my name, the older lady said really loud...you're late! I was kind of embarrassed and mad at the same time. She claimed she called me, but i never had a missed calll and I verified the number was correct on my contract. First of all, even if I am 3 hours late, I rented and authorized payment for my 24 hour rental period. So for her to belittle me in front of the other customer and the other Uhaul associate was not professional at all. I do however thank the nice lady that helped me, she is what professional is all about!

Jennifer S. 
Clasificación:
4.0

The website is actually the 'issue' for me. I needed a 26' truck to move all at once, but none were available near me; the site did not allow me to find if there were any available, even further away from me than the small radius it gave me. Now I have to rent a 2nd truck to complete the job. Since I am moving by myself, I have the added expense of a plane ticket, getting to the airport, and now renting a 2nd truck to complete the job. That has added on a LOT of extra money I hadn't anticipated needing to use on moving

Keith W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle C.  |  First Impressions 
Clasificación:
5.0

Nothing, great customer service

DENNIS G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Natasha S.  |  Overall Experience 
Clasificación:
4.0

The seats are not made for short people. I needed to put a bed pillow on the seat so I could see over the dash board. The seats should be able to be raised and lowered.

Cindy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
3.0

Again call or confirm before delivery

AnnMarie W. 
Clasificación:
5.0

I love U Haul!

AlmaV M.  |  First Impressions 
Clasificación:
5.0

Is Very Good

Erich K.  |  Overall Experience 
Clasificación:
5.0

Fantastic customer service

Rachel R. 
Clasificación:
5.0

Good as is

Rickey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas S. 
Clasificación:
5.0

Nothing, your service was great.

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AlmaV M. 
Clasificación:
3.0

My reservation was cancelled without any communication with me and they no longer had the truck I reserved. An improvement would be not doing that.

Nicolle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto R. 
Clasificación:
3.0

Please check the brakes on the auto transport we had because they were stuck the whole ride of the tow

angelina C. 
Clasificación:
5.0

Very easy to pickup and drop off.

Robert M. 
Clasificación:
5.0

You guys are great

phillip O. 
Clasificación:
4.0

The vehicle ran fine, but the Service Air Bag message was on the dashboard the entire time I had it. This made me very nervous, but I needed the vehicle that day. What if I was in an accident and the air bag malfunctioned? The vehicle should have been serviced or taken out of service until it was fixed.

Paul F. 
Clasificación:
4.0

Everyone was professional exce o t, one female, older, light colored wavey hair. She was rude, intureupted into a transaction she had no business to say a word, she said "oh congratulations" a very stupid thing to say, when I asked where my 2nd lock was she again intrumpeted and says "we don't allow 2 locks" I was not aware of that fact...I wanted my $16.00 lock back, you could have asked me to remove it. She did not allow the man assisting me to do his job, she is rude and speaks loudly! She was the same person that emailed me a month or 2 back on the first of the month saying my payment was late and if I don't pay my unit will be forfeited. My was due on the 2nd of the month.. when I called she was unavailable.

renee l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOB G. 
Clasificación:
1.0

Nothing but a nightmare from the very beginning

Jeni S. 
Clasificación:
5.0

Sour reservation was made for pick up in 8/29/22 at noon. That day we found out that someone, somehow changed it to 8/30/22 and never informed us. Our driver traveled to our home only to waste his time & expenses we had to cover. It was a good thing I allowed to days before closing to load up our home for the move. NEXT TIME TELL YOUR CUSTOMER IF ITS OK TO CHANGE THEIR RESERVATION DATES! Everything else was fine.

Robert S. 
Clasificación:
5.0

People working there are very good.

Gregory H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lady C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda L. 
Clasificación:
5.0

Very happy with the service and professionalism at this location

KENNETH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie A. 
Clasificación:
1.0

El cliente no dejó un comentario.

samantha J. 
Clasificación:
4.0

The Gentlemen receiving the Trucks at the line. Doesn't even greet nor talk to clients on their arrival. However he processes your return in a timely fashion. I know they are trained to thank customers for choosing U-Haul.

Remit L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

Ninguno

Ibraim P. 
Clasificación:
5.0

very good service

Lyubov B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddy I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

Bueno

DENISE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
5.0

Awesome service1

Tara G. 
Clasificación:
5.0

Personal was ready to except trailor and was very helpful. I backed it up into space he unhooked it and off i went. It was easy peasy.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
3.0

Truck was in bad shape and felt unsafe on long trip

MICHAEL N. 
Clasificación:
5.0

My original reservation was for Lower Macungie. I arrived and was told no reservation. I was never alerted that my reservation was moved to Whitehall. I drove to Whitehall. Whitehall was excellent.

Scott H. 
Clasificación:
5.0

Very happy with quality of service, pricing and equipment.

Timothy H. 
Clasificación:
5.0

Staff at this location were friendly and very helpful!

patrick S. 
Clasificación:
5.0

I will use this location exclusively...I tried to go to one closer to my house but they were a disaster!

arron K. 
Clasificación:
3.0

I reserved an enclosed trailer for 2 weeks a month in advance, when I showed up to pick it up I was told it was “assigned” to someone else who wouldn't return until 3 days after I had to leave. Told me only option was to take an open trailer or rent a truck #furious

Colin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight A. 
Clasificación:
5.0

Everything was good

Allan M. 
Clasificación:
5.0

Check in was great- had to go in because I needed to change something last minute and it went great. We even laughed! Returning the truck with the Mobil return was easy- actually returned the truck early.

Barbara O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
3.0

The truck we rented had a severe rattle under the truck - we unloaded at night, and the interior box light did not work which was very inconvenient.

janet D. 
Clasificación:
4.0

I have never had any problems with the location. The location reps are very helpful.

TINA R. 
Clasificación:
4.0

Well i got switched to a 15 truck from the 20 i ordered due to confusion on the pickup time. Also, when dropping the truck off, there was only one person behind the counter. He asked for the key and said the invoice would be emailed to me. I had to call the next day to request the invoice

Rick W. 
Clasificación:
4.0

Extraordinario servicio al cliente

Sharon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinny E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard Todd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNROBERT C. 
Clasificación:
5.0

Absolutely nothing wrong with the pick up location, the employees at the location or the truck I rented. But the website used to make my reservation is an absolute mess! Screens locking up, giving me error messages when in reality the reservation was made. Extremely frustrating and an unnecessary issue. You NEED to fix your website.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARINE G. 
Clasificación:
5.0

Wonderful Staff ! Well maintained fleet. Thak for your professional service ! S.C.

Stephanie C. 
Clasificación:
4.0

Reserved a 15ft truck - on the day of pickup was told they only had 20ft truck. That is ok - BUT DONT CHARGE ME FOR A 20ft TRUCK when I reserved a 15ft truck! Overall last couple of times I have use Uhaul has been horrible and will not be using again unless I have no other choice.

Beth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dilsy H. 
Clasificación:
2.0

I had reserved online a 10' Box truck. I had driven to this particular location even though there are ones that are closer just to get the size truck i wanted. Once I got to the location they did not have the truck i had reserved. Instead i was given a smaller cargo van. I had asked about the $50 credit should they not have the vehicle i reserved. I was informed because they had this smaller van I was not eligible for this credit. I will not be using Uhaul Again.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio J. 
Clasificación:
5.0

Counter help and orientation was excellent

Douglas s.  |  First Impressions 
Clasificación:
1.0

I had a horrible experience here and I will not be coming back or recommending you guys to anyone . Unfortunately the staff had lack of communication all around when it came to my vehicle being stored here . My vehicle was in an accident so I needed to store it. It was here for 2 years until you guys called me asking me to get a car cover for it because the front was off and to move my car over because it was slightly over the line when the tow truck pushed it in the spot . I went to put the cover on and a nice employee with you guys helped me and also said she didn't know who called me to come in and do all that but the car was fine in the spot and didn't need to be moved. Well after that you guys called me numerous times and one of the times I was sick with covid and you guys demanded me to come take my car out the lot because it wasn't movable and you guys need the title which I don't have because I still have a loan on my car. So I was told the policies changed which is ridiculous because I'm paying you guys. But the problem with that is I spoke to a guy on the phone and told him to put a note on my account the date I was available to pick up my car and that same week and he was fine with that. I got called 3 more times about my car that same week which is just crazy and annoying like you guys must not communicate at all because I had multiple different ppl call me . So the day I go to pick up my car my car cover I paid $70 for was missing I was told some blew off and someone claimed them and that my car never had one when I had one of your employees help me put it on . Of course the manager of storage couldn't compensate me or do anything but say sorry ! You guys are just so unprofessional and full of excuses and I would never in my life come here again . Thank you for taking my money and giving me a headache !

jalisha m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey E.  |  Overall Experience 
Clasificación:
5.0

I'd like to commend Brad for the en tire experience.... the facility was terrific and the staff was cooperative and respectful.... Thanks Brad and Uhaul

Ronald G.  |  Overall Experience 
Clasificación:
5.0

Muy buena atención,

CARLOS C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kathrine c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela A.  |  Overall Experience 
Clasificación:
5.0

Except that I'm a senior and the storage unit that was given to me was upstairs but I understand they said that that was all that was available. LaHaina Kameha

Lahaina K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  First Impressions 
Clasificación:
5.0

The staff at this facility were always cheerful and helpful.

David S.  |  Overall Experience 
Clasificación:
5.0

There was a little bit of a snafu with me gaining access to my account online, however I knew that that was a national and not a local problem. Any time that I contacted the Whitehall office directly, everything was taken care of smoothly and efficiently, I never had any problems.

Michael A G.  |  Overall Experience 
Clasificación:
4.0

Staff was very helpful. I had an issue and it was resolved quickly.

MARGARET H.  |  Overall Experience 
Clasificación:
5.0

Very nice attendant she was polite and sweet . Thank you for your assistance mam.

Dennis B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna R.  |  First Impressions 
Clasificación:
3.0

I have two issues with my experience. 1. You charged me an after-hours drop off fee of $20 when I had to do was drop the keys into a drop box so that you could process the return in the morning when it is convenient for you. Its not like you are paying anyone extra to be there for me. I have a big prob with this. Your taking advantage of a mutually beneficial option. This is the kind of thing that would keep me from using you again on principle. 2. My online account did not have my space included so I could not manage the termination through it. Minor issue compared to the prior.

Robert C.  |  Overall Experience 
Clasificación:
5.0

The people at Uhaul were very helpful in explaining how to access my unit. They even created me a card, so I wouldn't have to punch in the access code.

Mark H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra M.  |  Online Move In 
Clasificación:
5.0

Brad was extremely helpful. he mentioned that the door of the unit was recently repaired and so I'd also like tosay Thank You to the maintenance man for having the unit ready for us to use.....

Ronald G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SAUL P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan D.  |  Online Move In 
Clasificación:
4.0

My only complaint was that I hired a UHaul truck with a storage unit, which was way too small for what I described as one bedroom one living room. I ended up leaving furniture outside storage to be picked up the next day as it did not fit in such a small unit. I should have received a bigger unit after renting the truck

MARGARET H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA S.  |  Overall Experience 
Clasificación:
5.0

The person that helped me was super helpful and very friendly!

Annette B.  |  First Impressions 
Clasificación:
5.0

The General Manager was extremely helpful with my move in and my move out. He truly made the experience a breeze and was very easy to work with.

ginny g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dianne A.  |  Overall Experience 
Clasificación:
5.0

The manager at the Whitehall, PA location is extremely personable and pleasant to deal with. He is very calm and friendly, and made my experience much easier to deal with.

jeanette z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David S.  |  First Impressions 
Clasificación:
5.0

Friendliest customer service I've received in a long time. Extremely helpful. That guy deserves a raise .

elizabeth q.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARYANN H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gif S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A G.  |  First Impressions 
Clasificación:
5.0

I not paying for the unit that I don’t have my stuff in

jack w.  |  Overall Experience 
Clasificación:
1.0

There were problems throughout my entire experience. Even though I reserved the unit the afternoon before and I had purchased a disc lock and paid for it and set up an 11am appointment for the next morning, NOTHING was ready. My unit was not available, I didn't get my lock until after I moved my items into the storage unit, and then my key card did not work at all. I had an extremely negative experience, and on top of that while I waited at least 30-40min for me to get my unit it was raining outside and I made it very clear to the UHaul employee that my mattress was getting wait and how much longer this would take. I was ready to buy another piece of tarp to put over my mattress but when I asked how much it was he said he couldn't tell me unless he exited out of the screen he was on (which I was afraid if he did that the whole process of trying to get me assigned to a unit would start all over). I will never rent a storage unit from this location ever again. Extremely poor service.

jenny m.  |  First Impressions 
Clasificación:
4.0

I had a wonderful experience overall! Bradley Moharter is the man, a cool dude!  The only not so good thing is the temperature in the storage unit area. Its so hot and the amount of sweat, in just 15 minutes isn't healthy so I couldn't stay as long as I desired one Saturday, to go through and prepare items for movers. Otherwise, I really have no negative complaints, I had a good experience and my items were safe! Thanks U-Haul! 

teya r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Judy A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tisha H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Penny P.  |  First Impressions 
Clasificación:
2.0

My truck wasn't ready. I drove 14 hours to be told I owed $189. but nobody knew why. Then I drove another 15 hours to Whitehall pa to find out there was no storage unit available that was supposed to be included in the payment. Lucky that the man in Pa was so helpful. Exceptional service in Pa.

elizabeth q.  |  First Impressions 
Clasificación:
5.0

I found this perfect people were very nice and it worked out perfectly for as long as I needed it.

Lucia D.  |  Overall Experience 
Clasificación:
5.0

Really a great place to store items that your home can not! The owner is a great guy and has a wonderful attitude. Helpful and cooperative! If I need storage again, will definitely use this facility.. He went out of his way to make our use of his facility easy and safe.

Lidia V.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful in the office.

DAVID G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Teca E.  |  Overall Experience 
Clasificación:
1.0

Need more people To long of a wait in line to be help

Cathleen S.  |  First Impressions 
Clasificación:
5.0

As I mentioned before, I have used uhaul, for many years, truck rental and storage, as well as the professional staff. "F" for friendly. Thanks.

VIDA E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Renee H.  |  First Impressions 
Clasificación:
5.0

Everyone was nice and friendly people make you want to come back to the business.

Nathaniel B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan H.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful. Thank you

tammy c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maribel I.  |  Overall Experience 
Clasificación:
4.0

Store front gentemen was extremely helpful

WENDY K.  |  First Impressions 
Clasificación:
5.0

The bathroom can use more attention for the customer experience

Sharon H.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful

Gladys V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

annette f.  |  Overall Experience 
Clasificación:
5.0

Excellent Service...Thank You...

LARRY M.  |  Overall Experience 
Clasificación:
5.0

Got there just in time, they were friendly and checked me in quickly

CARRIE K.  |  First Impressions 
Clasificación:
5.0

Everything was great. Super Charles...so nice.

Katie H.  |  First Impressions 
Clasificación:
3.0

Wish you can get a respond online and also on the phone. The waiting sucks badly

valerie e.  |  Overall Experience 
Clasificación:
5.0

Thank you for a great experience of renting the storage unit!! It was very clean, well maintained, and the staff was always helpful and friendly!! Would definitely recommend Uhaul to rent a storage unit!! Thank you!!

steven l.  |  Overall Experience 
Clasificación:
4.0

Staff was always helpful. Storage area always clean and easily accessible.

ALICE R.  |  Overall Experience 
Clasificación:
5.0

Excellent Service Thank You Very much!!

LARRY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene A.  |  Overall Experience 
Clasificación:
5.0

I had been a customer for 10 years and your manager Brad worked with me several times over the years. Had a pleasant experience. I only left because a new storage facility opened up a mile from my apartment.

THOMAS O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald K.  |  Overall Experience 
Clasificación:
4.0

Overall very happy with my experience. The staff for the most part were helpful and friendly and the units and facility was clean and well lit

john s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Valerie E.  |  Online Move In 
Clasificación:
5.0

The man at U-Haul was as nice and and as helpful as anyone I have ever known in a business. After a long drive, I was rather surprised! He made certain that I saw the storage bin which I had chosen online, and I ended up needing to change it to a more suitable one. He clearly explained every detail.

RUSSELL P.  |  First Impressions 
Clasificación:
5.0

The dude with the captain's beard is cool.

Brian B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie W.  |  Overall Experience 
Clasificación:
5.0

Good service. Thank you so much.

Maribel I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah S.  |  Overall Experience 
Clasificación:
5.0

So far so good! Thanks

Jason R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale W.  |  Overall Experience 
Clasificación:
2.0

Disgusting, nobody ever answered the phone. rats and mice eat through my belongings even though THE STORAGE facility put poison in each storage box.

Brooke C.  |  Overall Experience 
Clasificación:
5.0

Chuck is very knowledgeable about what fits where. He made the difference. Brad, Chuck and the entire staff were kind and attentive.

Colleen R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

christina c.  |  Overall Experience 
Clasificación:
3.0

Check in process for storage took over 45 minutes.. after I had reserved via phone prior. The storage unit lock mechanism doesn't work properly, you have to stand on the doors pull down handle to get the slide to work. The unit had something very greasy stored prior that was never cleaned. We covered in an old blanket. The exterior of the storage is littered with current/previous tenants broken glass and misc litter.

amy h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ralph h.  |  Overall Experience 
Clasificación:
4.0

Everything was explained well only issue I had was the sales person should have walked to the access gate and show how to open it and not show from a distance. So then that gives the customer a better understanding of how it operates.

Susan H.  |  First Impressions 
Clasificación:
5.0

Chuck is fantastic! Very helpful and goes out of his way to help customers. He deserves a good raise.

Christine B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA S.  |  Overall Experience 
Clasificación:
5.0

From the first day to the day that I move my stuff out Staff was excellent Very helpful nice and friendly I would definitely use the place again And recommend it to a lot of people

Michael L.  |  Overall Experience 
Clasificación:
4.0

Nothing specal about this place. The facility is always clean and the gate is somewhat secure becasue anyone can come in or out after you once the gate opens.

christina p.  |  Overall Experience 
Clasificación:
5.0

Brad and his team has always gone above and beyond for me the last 5 years. My first time was getting my hitch installed on my Kia, every time after that was always 5 stars.

Peter S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nasir H.  |  Overall Experience 
Clasificación:
4.0

My experience was as expected. Nothing more and nothing less. Clean and organized. Location is convenient. Staff is not very friendly and some speak very little English.

Jason B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jane l.  |  First Impressions 
Clasificación:
1.0

i specifically told the guy i needed to store a motorcycle. we do all the paper work. shows us the unit then says oh u putting a bike u can’t. he forced us to buy a lock when we already had one also.

Marcus M.  |  Overall Experience 
Clasificación:
5.0

👍Great

nadine d.  |  First Impressions 
Clasificación:
5.0

Brad Moharter was very accommodating, friendly and knowledgeable. Would reccomend this facility to anyone!

Jamie M.  |  Overall Experience 
Clasificación:
5.0

Bradley was extremely helpful and accommodating especially when my reservation from Dec 19th was not in the system. He worked with me, showed me the different sizes and found the perfect unit.

Kaylee K.  |  First Impressions 
Clasificación:
5.0

We enjoyed our use of this facility. My only complaints are with the online portal. It was frustrating it didn't save my CC number for easier payment and the email reminders around payment we're bad.

Tanya M.  |  Overall Experience 
Clasificación:
5.0

Everyone was so helpful, understanding, and kind.

Natalie A.  |  Overall Experience 
Clasificación:
5.0

Chuck was very helpful.

Ryan C.  |  First Impressions 
Clasificación: