Absolutely nothing wrong with the pick up location, the employees at the location or the truck I rented. But the website used to make my reservation is an absolute mess! Screens locking up, giving me error messages when in reality the reservation was made. Extremely frustrating and an unnecessary issue. You NEED to fix your website.Michael M.
Customer Reviews for U-Haul Moving & Storage at Macarthur Rd
Whitehall, PA 18052
(Rt 145 N/ MacArthur Rd intersection of MacArthur Rd and Glenside Dr)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MARINE G.
Wonderful Staff ! Well maintained fleet. Thak for your professional service ! S.C.Stephanie C.
Reserved a 15ft truck - on the day of pickup was told they only had 20ft truck. That is ok - BUT DONT CHARGE ME FOR A 20ft TRUCK when I reserved a 15ft truck! Overall last couple of times I have use Uhaul has been horrible and will not be using again unless I have no other choice.Beth S.
El cliente no dejó un comentario.Dilsy H.
I had reserved online a 10' Box truck. I had driven to this particular location even though there are ones that are closer just to get the size truck i wanted. Once I got to the location they did not have the truck i had reserved. Instead i was given a smaller cargo van. I had asked about the $50 credit should they not have the vehicle i reserved. I was informed because they had this smaller van I was not eligible for this credit. I will not be using Uhaul Again.Jason H.
El cliente no dejó un comentario.Sergio J.
check in and out was very easy and quick.Truck was ready as promised, no waiting for it to be prepped(prior exp with another dealer before).matthew B.
Have customer fill gas tank when done using vehicleâ€¦.then it's ready for next customer. I had to add fuel twice for a 120 mile round trip rental because tank was only 1/4 full when I got it.Ronald G.
Nice experience! Will use whenever a U-Haul is needed.Robert H.
El cliente no dejó un comentario.David S.
Counter help and orientation was excellentDouglas s. | First Impressions
Fuel wasn't what was stated on my paper when I got inside rental. Had employee fix my fuel on the paper yet I was still chargedjosh S.
El cliente no dejó un comentario.Yarisleidy G.
El cliente no dejó un comentario.Christopher S.
Uhaul was easy and very professional from customer service to the onsite location (employees) to the drop off location (owner) 4 hours away. The licensed Uhaul dealer at 809 Auto Sales in Allentown was a huge help in securing my cargo trailer & getting me to the direct pick up location on MacArthur Rd in Whitehall. Thank you everyone at Uhaul. Made our trip smooth, we are grateful for that!Chris H.
El cliente no dejó un comentario.Frederick R.
Trailers are too small somehow. I could not fit atv's that fit no problem on my friends 5x8 trailerSteven R.
We had a great experience. Staff was friendly and very efficient. Thank you C.UChristine U.
El servicio al cliente port telÃ©fono, las 2 personas del servicio en el local y hasta quien me recibiÃ³ el camiÃ³n me otorgaron un servicio de primera, me trataron con respeto y me hicieron sentir que todas mis necesidades estaban resueltas, agradezco a la seÃ±orita que cambiÃ³ mi locaciÃ³n para recoger y las 2 personas del lugar, que me dieron unas excelentes atenciones. Muchas graciasJonathan P.
El cliente no dejó un comentario.justin M.
El cliente no dejó un comentario.Latasha S.
I had a horrible experience here and I will not be coming back or recommending you guys to anyone . Unfortunately the staff had lack of communication all around when it came to my vehicle being stored here . My vehicle was in an accident so I needed to store it. It was here for 2 years until you guys called me asking me to get a car cover for it because the front was off and to move my car over because it was slightly over the line when the tow truck pushed it in the spot . I went to put the cover on and a nice employee with you guys helped me and also said she didn't know who called me to come in and do all that but the car was fine in the spot and didn't need to be moved. Well after that you guys called me numerous times and one of the times I was sick with covid and you guys demanded me to come take my car out the lot because it wasn't movable and you guys need the title which I don't have because I still have a loan on my car. So I was told the policies changed which is ridiculous because I'm paying you guys. But the problem with that is I spoke to a guy on the phone and told him to put a note on my account the date I was available to pick up my car and that same week and he was fine with that. I got called 3 more times about my car that same week which is just crazy and annoying like you guys must not communicate at all because I had multiple different ppl call me . So the day I go to pick up my car my car cover I paid $70 for was missing I was told some blew off and someone claimed them and that my car never had one when I had one of your employees help me put it on . Of course the manager of storage couldn't compensate me or do anything but say sorry ! You guys are just so unprofessional and full of excuses and I would never in my life come here again . Thank you for taking my money and giving me a headache !jalisha m. | Overall Experience
Everything was perfect. We are so glad we rented Uhaul 10 foot truck forbour move. ¡Gracias!Eugene D.
El cliente no dejó un comentario.RUTH U.
Keep it up, great job!!EDUARDO H.
Excellent customer service at this location. Very helpful and friendly employees. I would highly recommend!Michelle F.
El cliente no dejó un comentario.Jonathan R.
Our truck size was downgraded without anyone reaching out to inform us or saying anything when the truck was picked up.CARLEY R.
Everything was good just the air condition was not working really well and other than this everything was so good.Adam A.
El cliente no dejó un comentario.Anthony H.
Great to work with and handle helping me with the pick up and pay was greatShawn W.
El cliente no dejó un comentario.Corey E. | Overall Experience
El cliente no dejó un comentario.ronald M.
El cliente no dejó un comentario.Jose S.
Without question one of the most efficient and courteous Customer Service experiences I have had in the last 5 years!William W.
Stop stealing miles no way I drove 63 miles in 2 hrs You already took my money sooo fuck you motherfuckersJoshua D.
In my opinion I am very happy with customer Service they are well respected friendly always with a smile and care for their customersZenaida F.
I'd like to commend Brad for the en tire experience.... the facility was terrific and the staff was cooperative and respectful.... Thanks Brad and UhaulRonald G. | Overall Experience
El cliente no dejó un comentario.Jim B.
El cliente no dejó un comentario.Scott D.
I apologize that I do not remember her name but, the woman at the front desk who helped me was THE BEST. Very helpful, communicated with detail and was very nice.Brian N.
El cliente no dejó un comentario.dev K.
El cliente no dejó un comentario.ANDREW R.
El cliente no dejó un comentario.Jose S.
Muy buena atención,CARLOS C. | First Impressions
Very easy to rent a truck, in and out quickly....PHILLIP B.
El cliente no dejó un comentario.Chris C.
El cliente no dejó un comentario.raymond B.
El cliente no dejó un comentario.Frederick C.
El cliente no dejó un comentario.kathrine c. | First Impressions
The crew at this location went out of their way to make sure the rental experience was positive as the truck pickup was 1.5 hours from where the reservation initially indicated pickup would occur.Jeremy B.
The man that did the installation was great. He was the initial one that informed me that my vehicle wasn't exactly the safest to tow in which at that point I had two days to leave. But i wont get into that. YOU PEOPLE ARE TRASHbrenda C.
All 3 people I dealt with were excellent. From the lady who reserved the pickup. To the guy that rented it to me. To the guy who I dropped it off to. All professional and respectful.Kevin C.
Holly was phenomenal!! The call center messed up my reservation and pick up location. But Holly did whatever she did and got me in my truck in less then 30 mins. Thankfully I had the confirmation email and text which included the reservation #. The 2 gentlemen working with her were so friendly (the one was cute lol) and helpful. Thanks again for a smooth transaction on an already stressful day!crystal H.
Staff was efficient friendly and knowledgeableKenneth F.
Fast and easy pick up and return.Kristine K.
El cliente no dejó un comentario.tod E.
Listen to customersJonaid A.
need customer service training.Douglas B.
El cliente no dejó un comentario.JoAnn M.
The woman there was a Rockstar!!!Ben S.
I was so mad since I rented a truck that was a 20 footer and was suppose to be next to my house and first I get sent 25 minutes in the opposite direction and I get there and the truck was involved in an accident and I end up in a smaller truck so even though they said they gave me a break i believe it was more costly, a bigger waste of my time and just an additional half hour I could have used I spent at u haul figuring this outCaleb M.
El cliente no dejó un comentario.Gamarys N.
El cliente no dejó un comentario.Nelson M.
El cliente no dejó un comentario.NORBERTO V.
El cliente no dejó un comentario.Dioscorydes E.
El cliente no dejó un comentario.Achuth V.
Very nice people when picked up and when dropped off...James M.
Everybody is friendly and helpfulANN L.
Have new wiper blades for starters, maintain 20ft uhaul engines so they don't rev too long before catching the next gear.Brad G.
El cliente no dejó un comentario.Pamela A. | Overall Experience
Holly was amazing! She was attentive and knowledgeable about her job! A complete joy to work with! 10 out of 10!Kara D.
El cliente no dejó un comentario.Lori G.
El cliente no dejó un comentario.emmanuel G.
El cliente no dejó un comentario.Andreas E.
Everyone there was super nice and helpful. Next time I need a U-Haul I'm definitely coming back to this location.Cory S.
El cliente no dejó un comentario.Gayatri G.
not much. friendly staff, efficient.Dietrich K.
El cliente no dejó un comentario.Berta M.
El cliente no dejó un comentario.JosÃ© Luis C.
El cliente no dejó un comentario.Michael M.
Great experience and customer serviceLen M.
El cliente no dejó un comentario.Tony D.
El cliente no dejó un comentario.KELLI W.
Scheduled a 8 am return time but return location hours began at 9 amDonald B.
Everything was great from customer service to the use of equipment, down to the return. Keep up the great work guys and femalesâ€¦Joesaynel G.
The staff were incredibly helpful and concerned about my experience. I was very impressed!christine R.
Chris, the point person at the rental desk, was extremely helpful to me. He would be the reason first and foremost for choosing this location for our next UHaul rental in the next 2 months. Thank you Chris for your excellent service :)Nicole Y.
El cliente no dejó un comentario.Japhet M.
Good service & friendly Thank you so much. I hope it's a long time before I have to move again.Torry S.
The place was fine, but it seemed a bit understaffed.Frederick P.
El cliente no dejó un comentario.Javier E.
El cliente no dejó un comentario.Kevin H.
El cliente no dejó un comentario.mark K.
Love working with this location. And the sales woman, I don't know her name but she wears a bandana in her hair, is great! Special thank you to her for accommodating my rental. She needs a promotion or a raise! Will definitely recommend to others!Amanda K.
The manager, Bradley, was excellent - very nice & helpful!!!Thomas R.
El cliente no dejó un comentario.Jared F.
I did not really have a lot of interaction at the drop off location other than handing over the key and leaving.Janice S.
El cliente no dejó un comentario.George G.
Worst experience of my life only consolation is that they returned partial paymentKevin V.
El cliente no dejó un comentario.victor C.
You are doing fine, you definitely will have more customers.Thanh T.
Staff was very nice and helpful, especially the woman who helped me rent the Uhaul over the phone. She helped me choose the right size truck and told me how comfortable and easy it would be to drive it and she was right! Was very pleased renting from U-Haul.Amy G.
El cliente no dejó un comentario.Erica A.
El cliente no dejó un comentario.Stephen D.
Except that I'm a senior and the storage unit that was given to me was upstairs but I understand they said that that was all that was available. LaHaina KamehaLahaina K. | First Impressions
El cliente no dejó un comentario.Richard R. | First Impressions
The staff at this facility were always cheerful and helpful.David S. | Overall Experience
There was a little bit of a snafu with me gaining access to my account online, however I knew that that was a national and not a local problem. Any time that I contacted the Whitehall office directly, everything was taken care of smoothly and efficiently, I never had any problems.Michael A G. | Overall Experience
Staff was very helpful. I had an issue and it was resolved quickly.MARGARET H. | Overall Experience
Very nice attendant she was polite and sweet . Thank you for your assistance mam.Dennis B. | First Impressions
El cliente no dejó un comentario.Anna R. | First Impressions
I have two issues with my experience. 1. You charged me an after-hours drop off fee of $20 when I had to do was drop the keys into a drop box so that you could process the return in the morning when it is convenient for you. Its not like you are paying anyone extra to be there for me. I have a big prob with this. Your taking advantage of a mutually beneficial option. This is the kind of thing that would keep me from using you again on principle. 2. My online account did not have my space included so I could not manage the termination through it. Minor issue compared to the prior.Robert C. | Overall Experience
The people at Uhaul were very helpful in explaining how to access my unit. They even created me a card, so I wouldn't have to punch in the access code.Mark H. | Online Move In
El cliente no dejó un comentario.Cassandra M. | Online Move In
Brad was extremely helpful. he mentioned that the door of the unit was recently repaired and so I'd also like tosay Thank You to the maintenance man for having the unit ready for us to use.....Ronald G. | First Impressions
El cliente no dejó un comentario.Shane K. | Overall Experience
El cliente no dejó un comentario.Darren s. | Overall Experience
El cliente no dejó un comentario.SAUL P. | Overall Experience
El cliente no dejó un comentario.Dawn F. | Overall Experience
El cliente no dejó un comentario.Dan D. | Online Move In
My only complaint was that I hired a UHaul truck with a storage unit, which was way too small for what I described as one bedroom one living room. I ended up leaving furniture outside storage to be picked up the next day as it did not fit in such a small unit. I should have received a bigger unit after renting the truckMARGARET H. | First Impressions
El cliente no dejó un comentario.SANDRA S. | Overall Experience
The person that helped me was super helpful and very friendly!Annette B. | First Impressions
The General Manager was extremely helpful with my move in and my move out. He truly made the experience a breeze and was very easy to work with.ginny g. | Overall Experience
El cliente no dejó un comentario.Ashley J. | First Impressions
El cliente no dejó un comentario.Dianne A. | Overall Experience
The manager at the Whitehall, PA location is extremely personable and pleasant to deal with. He is very calm and friendly, and made my experience much easier to deal with.jeanette z. | First Impressions
El cliente no dejó un comentario.MICHELLE N. | Overall Experience
El cliente no dejó un comentario.David S. | First Impressions
Friendliest customer service I've received in a long time. Extremely helpful. That guy deserves a raise .elizabeth q. | Overall Experience
El cliente no dejó un comentario.MARYANN H. | First Impressions
El cliente no dejó un comentario.Sarah C. | First Impressions
El cliente no dejó un comentario.Gif S. | First Impressions
El cliente no dejó un comentario.Michael A G. | First Impressions
I not paying for the unit that I don’t have my stuff injack w. | Overall Experience
There were problems throughout my entire experience. Even though I reserved the unit the afternoon before and I had purchased a disc lock and paid for it and set up an 11am appointment for the next morning, NOTHING was ready. My unit was not available, I didn't get my lock until after I moved my items into the storage unit, and then my key card did not work at all. I had an extremely negative experience, and on top of that while I waited at least 30-40min for me to get my unit it was raining outside and I made it very clear to the UHaul employee that my mattress was getting wait and how much longer this would take. I was ready to buy another piece of tarp to put over my mattress but when I asked how much it was he said he couldn't tell me unless he exited out of the screen he was on (which I was afraid if he did that the whole process of trying to get me assigned to a unit would start all over). I will never rent a storage unit from this location ever again. Extremely poor service.jenny m. | First Impressions
I had a wonderful experience overall! Bradley Moharter is the man, a cool dude! The only not so good thing is the temperature in the storage unit area. Its so hot and the amount of sweat, in just 15 minutes isn't healthy so I couldn't stay as long as I desired one Saturday, to go through and prepare items for movers. Otherwise, I really have no negative complaints, I had a good experience and my items were safe! Thanks U-Haul! teya r. | Overall Experience
El cliente no dejó un comentario.Judy A. | Overall Experience
El cliente no dejó un comentario.Darryl K. | First Impressions
El cliente no dejó un comentario.joseph b. | First Impressions
El cliente no dejó un comentario.tisha H. | Overall Experience
El cliente no dejó un comentario.Penny P. | First Impressions
My truck wasn't ready. I drove 14 hours to be told I owed $189. but nobody knew why. Then I drove another 15 hours to Whitehall pa to find out there was no storage unit available that was supposed to be included in the payment. Lucky that the man in Pa was so helpful. Exceptional service in Pa.elizabeth q. | First Impressions
I found this perfect people were very nice and it worked out perfectly for as long as I needed it.Lucia D. | Overall Experience
Really a great place to store items that your home can not! The owner is a great guy and has a wonderful attitude. Helpful and cooperative! If I need storage again, will definitely use this facility.. He went out of his way to make our use of his facility easy and safe.Lidia V. | Overall Experience
Very friendly and helpful in the office.DAVID G. | First Impressions
El cliente no dejó un comentario.Teca E. | Overall Experience
Need more people To long of a wait in line to be helpCathleen S. | First Impressions
As I mentioned before, I have used uhaul, for many years, truck rental and storage, as well as the professional staff. "F" for friendly. Thanks.VIDA E. | First Impressions
El cliente no dejó un comentario.Renee H. | First Impressions
Everyone was nice and friendly people make you want to come back to the business.Nathaniel B. | First Impressions
El cliente no dejó un comentario.Danielle M. | Overall Experience
El cliente no dejó un comentario.Dan H. | First Impressions
Everyone was very helpful. Thank youtammy c. | First Impressions
El cliente no dejó un comentario.Maribel I. | Overall Experience
Store front gentemen was extremely helpfulWENDY K. | First Impressions
The bathroom can use more attention for the customer experienceSharon H. | Overall Experience
The staff was very friendly and helpfulGladys V. | First Impressions
El cliente no dejó un comentario.annette f. | Overall Experience
Excellent Service...Thank You...LARRY M. | Overall Experience
Got there just in time, they were friendly and checked me in quicklyCARRIE K. | First Impressions
Everything was great. Super Charles...so nice.Katie H. | First Impressions
Wish you can get a respond online and also on the phone. The waiting sucks badlyvalerie e. | Overall Experience
Thank you for a great experience of renting the storage unit!! It was very clean, well maintained, and the staff was always helpful and friendly!! Would definitely recommend Uhaul to rent a storage unit!! Thank you!!steven l. | Overall Experience
Staff was always helpful. Storage area always clean and easily accessible.ALICE R. | Overall Experience
Excellent Service Thank You Very much!!LARRY M. | First Impressions
El cliente no dejó un comentario.Charlene A. | Overall Experience
I had been a customer for 10 years and your manager Brad worked with me several times over the years. Had a pleasant experience. I only left because a new storage facility opened up a mile from my apartment.THOMAS O. | Overall Experience
El cliente no dejó un comentario.Gerald K. | Overall Experience
Overall very happy with my experience. The staff for the most part were helpful and friendly and the units and facility was clean and well litjohn s. | Overall Experience
El cliente no dejó un comentario.Valerie E. | Online Move In
The man at U-Haul was as nice and and as helpful as anyone I have ever known in a business. After a long drive, I was rather surprised! He made certain that I saw the storage bin which I had chosen online, and I ended up needing to change it to a more suitable one. He clearly explained every detail.RUSSELL P. | First Impressions
The dude with the captain's beard is cool.Brian B. | Overall Experience
El cliente no dejó un comentario.Carrie W. | Overall Experience
Good service. Thank you so much.Maribel I. | First Impressions
El cliente no dejó un comentario.Deborah S. | Overall Experience
So far so good! ThanksJason R. | Overall Experience
El cliente no dejó un comentario.Dale W. | Overall Experience
Disgusting, nobody ever answered the phone. rats and mice eat through my belongings even though THE STORAGE facility put poison in each storage box.Brooke C. | Overall Experience
Chuck is very knowledgeable about what fits where. He made the difference. Brad, Chuck and the entire staff were kind and attentive.Colleen R. | Overall Experience
El cliente no dejó un comentario.christina c. | Overall Experience
Check in process for storage took over 45 minutes.. after I had reserved via phone prior. The storage unit lock mechanism doesn't work properly, you have to stand on the doors pull down handle to get the slide to work. The unit had something very greasy stored prior that was never cleaned. We covered in an old blanket. The exterior of the storage is littered with current/previous tenants broken glass and misc litter.amy h. | First Impressions
El cliente no dejó un comentario.ralph h. | Overall Experience
Everything was explained well only issue I had was the sales person should have walked to the access gate and show how to open it and not show from a distance. So then that gives the customer a better understanding of how it operates.Susan H. | First Impressions
Chuck is fantastic! Very helpful and goes out of his way to help customers. He deserves a good raise.Christine B. | Overall Experience
El cliente no dejó un comentario.Anthony D. | First Impressions
El cliente no dejó un comentario.DIANA S. | Overall Experience
From the first day to the day that I move my stuff out Staff was excellent Very helpful nice and friendly I would definitely use the place again And recommend it to a lot of peopleMichael L. | Overall Experience
Nothing specal about this place. The facility is always clean and the gate is somewhat secure becasue anyone can come in or out after you once the gate opens.christina p. | Overall Experience
Brad and his team has always gone above and beyond for me the last 5 years. My first time was getting my hitch installed on my Kia, every time after that was always 5 stars.Peter S. | Overall Experience
El cliente no dejó un comentario.Nasir H. | Overall Experience
My experience was as expected. Nothing more and nothing less. Clean and organized. Location is convenient. Staff is not very friendly and some speak very little English.Jason B. | Overall Experience
El cliente no dejó un comentario.jane l. | First Impressions
i specifically told the guy i needed to store a motorcycle. we do all the paper work. shows us the unit then says oh u putting a bike u can’t. he forced us to buy a lock when we already had one also.Marcus M. | Overall Experience
👍Greatnadine d. | First Impressions
Brad Moharter was very accommodating, friendly and knowledgeable. Would reccomend this facility to anyone!Jamie M. | Overall Experience
Bradley was extremely helpful and accommodating especially when my reservation from Dec 19th was not in the system. He worked with me, showed me the different sizes and found the perfect unit.Kaylee K. | First Impressions
We enjoyed our use of this facility. My only complaints are with the online portal. It was frustrating it didn't save my CC number for easier payment and the email reminders around payment we're bad.Tanya M. | Overall Experience
Everyone was so helpful, understanding, and kind.Natalie A. | Overall Experience
Chuck was very helpful.Ryan C. | First Impressions
The Staff and Facility is always great!!Brian S. | Overall Experience
Very easy to store items. No complicated procedures.Jaqueline J. | Overall Experience
Very customer friendly!Dawud A. | Overall Experience
Everything from truck reservations to Storage unit was messed up. Every month had issues with Storage unit. Could not wait to be done with them Customer service not polite . Empoyees seems bothereddenise r. | Overall Experience
All the guys there are amazing very helpful . They made everything a breeze. This will always be my goto location.Kenya H. | Overall Experience
Every time I needed anything Mr. Brad was always helpful!Vickie J. | Overall Experience
No complaints. This location is amazing. Great people, great service.Kenya H. | First Impressions
On-site staff were kind in person.. Upon checkout there was a challenge where the staff really didn't seem to believe we had removed our lock. I wish they had checked internally before blaming us.Beth H. | Overall Experience
Process slow to check out due to other customers ahead of me with much longer transactions.Peter C. | Overall Experience
Always felt safe at the facility and my storage unit secure. Would recommend this facility and would use uhaul company again if needed.lisa t. | Overall Experience
As usual, I received great customer service from this store. The staff is always extremely friendly and helpfuldiane p. | Overall Experience
Pd my monthly fee as usual. Moved my things out 6 days later to move into my apt. UHaul doesn't prorate. So they keep my money while renting the unit & collecting more money. Not good business.michael r. | Overall Experience
Thank you all for everything. Brad you are an angel in disguise. God bless you always and forever. Thank you deeply from the bottom of my heartmelissa m. | Overall Experience
The entire Whitehall. PA U-Haul Team were very helpful and accommodating; would highly recommend them to family and friends...Thank you all!Annette M. | First Impressions
It was a very clean place and the staff was very helpfulCarmelo L. | Overall Experience