Customer Reviews for U-Haul Moving & Storage at MacArthur Dr

4,089 reviews

2901 S MacArthur Dr   Alexandria, LA 71301
(Hwy 71- S Of S Cir, Across the street from Logan's Steak House, next door to Hana Steak House)

(318) 448-3651

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(318) 448-3651

2901 S MacArthur Dr
Alexandria, LA 71301
(Hwy 71- S Of S Cir, Across the street from Logan's Steak House, next door to Hana Steak House)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Malveaua 
Rating:
5.0

Nothing everything was nice and easy

Howard Brodnax 
Rating:
5.0

Very good customer service .

LANE GAUTHIER 
Rating:
5.0

Customer did not leave a comment.

LYNTON HESTER 
Rating:
5.0

Customer did not leave a comment.

Joseph Spikes 
Rating:
2.0

Doesn't work with the customer with a short term payment plan. A reason to keep my belongings. Will never use this place again.

ELODIA URZUA  |  Overall Experience 
Rating:
3.0

The staff was not helpful- was supposed to get 1 month free of storage but staff couldn’t explain why I paid.

Kelli Sutton 
Rating:
5.0

Again the efficiency of the operation was obvious, saving me time.

roger skluzacek 
Rating:
5.0

The young lady that checked in my equipment was very friendly and professional.

Kevin Chambliss 
Rating:
5.0

Customer did not leave a comment.

James Metoyer 
Rating:
5.0

Customer did not leave a comment.

Georgia Hampton 
Rating:
5.0

Not go up on the price.

Clarence Jackson 
Rating:
5.0

Great customer service and expedite closeout return. No improvement as far as I experienced necessary

Rhonda Johnson 
Rating:
5.0

Nothing at all

JUSTIN LAMELL 
Rating:
2.0

The signs posted for the card access are incorrect. I had someone with a bigger vehicle waiting on me when I was trying to get in to my storage. Because of the wrong hours being posted I wasted my time, and another individuals. They need to correctly display access hours because you cannot access it up to 10:00 p.m. as it says. You can only access until 7 p.m. Please correct that for future individuals so they have the correct information.

Thomas Ellestad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Cummings 
Rating:
5.0

I wanted to rent an appliance dolly and there were none in stock. So maybe stock more dollies.

Kathy Bailey 
Rating:
5.0

Customer did not leave a comment.

Doris Jackson 
Rating:
5.0

Customer did not leave a comment.

Katrina Rice 
Rating:
5.0

Customer did not leave a comment.

William Miller 
Rating:
5.0

Nothing at all good customer

JUSTIN LAMELL 
Rating:
5.0

Customer did not leave a comment.

Caryl Cochran 
Rating:
5.0

Customer did not leave a comment.

tarkesha harris 
Rating:
5.0

Nothing at all

JUSTIN LAMELL 
Rating:
3.0

Please call me at 3183448459

ROCHELLE LEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susie Rosenthal 
Rating:
5.0

My experience was pleasant and professional. Staff were courteous, and knowledgeable. Good job!

Mark Jones 
Rating:
5.0

Nothing

JUSTIN LAMELL 
Rating:
5.0

Customer did not leave a comment.

Pauline Njunge 
Rating:
5.0

Again , the staff was super friendly , and professional . One of the easiest drop off I’ve ever done.

Ruben Velayos 
Rating:
5.0

Great, Friendly service; All good! Personal help was superior!!!

jay stevens 
Rating:
5.0

Customer did not leave a comment.

Kelvin Wade 
Rating:
4.0

Customer did not leave a comment.

Angela McCorvey  |  Overall Experience 
Rating:
5.0

Professional and friendly people from start to finish!!

Chrisina Taylor 
Rating:
5.0

Customer did not leave a comment.

Jerlisa Johnson 
Rating:
4.0

when we went to return our van, there was only one person there. Although he was knowledgeable, that held us up as 3 customers were waiting.

Catherine Roberts 
Rating:
5.0

Customer did not leave a comment.

John Bonnette 
Rating:
5.0

Customer did not leave a comment.

Casmyn Claiborne 
Rating:
4.0

Customer did not leave a comment.

Travin Dashiell 
Rating:
5.0

Customer did not leave a comment.

Destiny Stewart 
Rating:
5.0

Customer did not leave a comment.

jamris gray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bernie Perkins 
Rating:
3.0

Customer did not leave a comment.

sedrick dorty 
Rating:
5.0

Very nice and very professional people

Kevin Lavespere 
Rating:
5.0

Customer did not leave a comment.

Cameron Frederick 
Rating:
5.0

Shane helped connect the trailer and the experience was wonderful.

Louis Guidry 
Rating:
5.0

None.

Joseph Sullens 
Rating:
5.0

Customer did not leave a comment.

Chelsea Jenkins 
Rating:
5.0

Customer did not leave a comment.

Joshua Belgard 
Rating:
4.0

Customer did not leave a comment.

Dalton Poole 
Rating:
5.0

The gentleman that processed and assisted me for the trailer was fantastic. Great customer service skills and was very helpful with any questions I had about the trailer and how it would work on my vehicle. Next time I come in for anything I need I will look for him to assist me.

Michael Terra 
Rating:
5.0

Just keep up the good work and do not change anything.

SANDRA RADFORD 
Rating:
5.0

Customer did not leave a comment.

james lucas 
Rating:
5.0

Customer did not leave a comment.

stacey marler 
Rating:
5.0

Nothing

JUSTIN LAMELL 
Rating:
5.0

The rental and return went very well

john meloy 
Rating:
3.0

It became apparent during the trip that the truck was leaking. Several of my items were damaged including a brand new KitchenAid mixer. Also, I would like to know how mileage allotment is determined. Based on the trip, I knew I was going to go over the mileage allotment. This feels like double dipping. If I have to pay for 5 days, I shouldn't be charged for mileage. If I'm charged for mileage, I should be able to decrease the amount of days.

Taylor Scott 
Rating:
3.0

The only issue I had with the cargo van was it smelled like an ashtray inside. When I opened the door it hit you like a slap in the face. The van ran well. I recommend that someone use some fabric freshener and or air freshener when they find someone did not follow the policy on not smoking in the vehicle.

Tom Force 
Rating:
5.0

Everything was awesome!!!!

eddick moore 
Rating:
5.0

Customer did not leave a comment.

Mary Orr 
Rating:
5.0

Customer did not leave a comment.

Courtney Slaughter 
Rating:
5.0

The link I was sent doesn’t work. Long wait for call center to help with reservation. I have received excellent service at U-Haul I Alexandria

Donna Waller 
Rating:
5.0

Very professional easy pickup and drop off was a breeze.

Frederick VanAlphen 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
2.0

The storage unit was not cleaned and I was suppose to get the first months free for unit but was charged

CHRISTOPHER HILL 
Rating:
5.0

Customer did not leave a comment.

Joseph Priem 
Rating:
5.0

Customer did not leave a comment.

Felicia Parker 
Rating:
5.0

Great Experience!!

Harry Welch 
Rating:
5.0

N/A

Shelton White 
Rating:
3.0

Customer did not leave a comment.

CODY CAIN 
Rating:
3.0

I showed up the first time only to find out they had canceled my appointment. Nobody called to let me know, so i drove all that way and facility hsd canceled with no notice.

Gary Hiatt 
Rating:
5.0

Customer did not leave a comment.

Calvin Chaffers 
Rating:
5.0

They they help me out a whole lot

Judy Wright  |  First Impressions 
Rating:
5.0

Friendly and efficient staff. Quick service.

Karen Haymon 
Rating:
1.0

Staff stole the dolly that i returned and i have 3 witnesses...THEY ARE THIEVES I DO NOT AND WOULD NOT RECOMMEND THIS UHAUL LOCATION TO ANYONE

JENNIFER GRANADO 
Rating:
5.0

Customer did not leave a comment.

Pamela Green 
Rating:
4.0

Customer did not leave a comment.

Deron Reed 
Rating:
5.0

Customer did not leave a comment.

Christopher Marien 
Rating:
5.0

Nothing

JUSTIN LAMELL 
Rating:
5.0

Customer did not leave a comment.

Keith Bilbo 
Rating:
5.0

Customer did not leave a comment.

Michael Moran 
Rating:
5.0

Customer did not leave a comment.

AARON WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Jathod Green 
Rating:
5.0

The man was very nice and very polite he made me feel safe about the whole thing

SHAKENDRA CHANEY 
Rating:
4.0

Customer did not leave a comment.

patricia grogan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Sanders 
Rating:
5.0

Great service and readily available on short notice! ALWAYS U-HAUL!

TINA CARNEY 
Rating:
5.0

This was my first experience with delivering a vehicle to a location that was open. The young man was very pleasant and friendly. The time that it took for me to drop the vehicle off was very efficient and quick. This is a really nice facility

Patrick Harrison 
Rating:
5.0

Employees were very nice and explained things well. I picked up at one location and dropped off at another - very good system

paul arbour 
Rating:
5.0

Customer did not leave a comment.

Herman Wiliams 
Rating:
5.0

Customer did not leave a comment.

Dana Grant 
Rating:
5.0

Customer did not leave a comment.

ROBERT MILLS 
Rating:
5.0

Customer did not leave a comment.

Mark Madsen 
Rating:
5.0

Great customer service

Edward Coleman 
Rating:
4.0

Customer did not leave a comment.

ANDRIA HARRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Larson 
Rating:
5.0

Customer did not leave a comment.

ROBERT MILLS 
Rating:
4.0

Arrived a day before schedule to location which was great. Thank you

Kelly Ducote 
Rating:
5.0

The service was fantastic and timely!

mark jones 
Rating:
5.0

Customer did not leave a comment.

Annsia Moton 
Rating:
5.0

Nothing

JUSTIN LAMELL 
Rating:
4.0

N/A

Lorena McCree 
Rating:
5.0

Great fast friendly service with ease of rental and return process.

Major Lusk 
Rating:
5.0

Very easy. Work was professionally done.

ROBERT ESPEJEL 
Rating:
4.0

Customer did not leave a comment.

Donald Jeffers 
Rating:
5.0

absolutely nothing you do need diversity maybe you need to look into that otherwise the company is functionally sound!!!

charles walker 
Rating:
5.0

Customer did not leave a comment.

craig campo 
Rating:
5.0

Customer did not leave a comment.

Lee Couch 
Rating:
5.0

Customer did not leave a comment.

Santanna Williams  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Keila Piper  |  Overall Experience 
Rating:
4.0

Workers were very professional and polite at the center,building and the surroundings were very clean clean and neat. The only issue is the after hours manger Diane is hard to be reached when you need her , she doesn’t answer calls, text, emails,etc. other than that my experience was great!!!!

ANGELA MORRIS  |  First Impressions 
Rating:
5.0

I will use again if needed

jannie ealy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JoVetta Sanders  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Stillwell jr  |  Overall Experience 
Rating:
5.0

Thanks to everyone who that gave me good service I appreciate everyone

Henry Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda Scott  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gloria Compton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NARISSIA FRANCIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sentoria jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Lindsey  |  First Impressions 
Rating:
1.0

Customer Service was horrendous 😫. Management very inconsiderate and rude.

Shakeila Sweazie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamika Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

earl boykins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie Thrasher  |  First Impressions 
Rating:
3.0

I needed assistance and the lady had an attitude and seemed very frustrated when I was trying to get information and help. It took for my mom to call corporate to finally get some help .

Demetria Williams  |  Online Move In 
Rating:
5.0

I'm was very surprised how easy working with This company.Most of information was on line and in person. Long Distance Travel with an auto trailer. And VERY large Truck. Greatest experience Every.

Carolyn Henderson  |  First Impressions 
Rating:
5.0

The Staff was very friendly and professional gave great feedback on storage and retuning of the truck would recommend anyone to them the best service overall

SHIRLEY CLEVELAND  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LaAsia Butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina Gilchrist  |  First Impressions 
Rating:
2.0

The girl was nice and friendly , but the guy was arrogant and rude at the alexandria , la location. Very sarcastic. Unwilling but seemed forced to help when needed. I definitely won't recommend this location .

THOMAS JESTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASMINE BARRON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bradley Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Stillwell jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Longphre  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Drucilla Emanuel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashley bowman  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

William niemy  |  Overall Experience 
Rating:
5.0

Thank You sooo much for the accommodations 🙏🏽😘

JACQUELINE SMITH-RICHARDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley Harris  |  First Impressions 
Rating:
2.0

Storage unit does not even have lights and climate control could be better for the proce

SEAN COLE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darrell Keller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carey oneil  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

helen Braxton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA GALLOWAY  |  Overall Experience 
Rating:
5.0

Great Customer Service.. unit are well cleaned and Maintain.. i Had no issues.. Great Service..

Clay Deschaine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulette Butler  |  First Impressions 
Rating:
4.0

It was clean, but the storage area smells of mold.

Laverna Craigg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA DESELLE  |  Overall Experience 
Rating:
5.0

The workers are very knowledgeable and friendly . They are eager to help you . The storage areas are old and need repair and inside lighting . This is no fault of the workers . They maintain the area to the best of their abilities . They are quick to help you . The facilities need a makeover especially for the price you are paying .

LANE GAUTHIER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Reshunda Jackson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sandra White  |  Overall Experience 
Rating:
5.0

Uhaul is a reputable company and is reasonably priced option

Julianne Eason-Grinstead  |  First Impressions 
Rating:
5.0

They went all out to make sure all my needs were met .

LANE GAUTHIER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine Davidson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Mays  |  First Impressions 
Rating:
2.0

Any given time the staff would be rude or outside smoking

David Wyatt  |  Overall Experience 
Rating:
5.0

I don’t remember the name of the young lady who helped me she was amazing! We did have to wait about 45 minutes because there were several people in line but honestly that didn’t matter because she was providing the same customer service to every customer.

TRENT HALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kia Babino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Bourgeois  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KESHA MCKINNEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anquanesha Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Bourgeois  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julia terrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keesha FORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Bellon  |  Overall Experience 
Rating:
1.0

Girl was rude. At first said they had no record of my reservation, then she miraculously found it after a few minutes. Then said I didn't purchase a lock with my reservation. I did. Don't know how I'm going to get a refund for that. Had to buy one from Wal Mart. Seriously, store your things somewhere else.

Charles Zangla  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Howard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

teena ballet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonalyn Reynolds  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JERRY WARREN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakeshia Tompkins  |  First Impressions 
Rating:
5.0

Outstanding Customer Service

Ronnie Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONIA SEWELL  |  Overall Experience 
Rating:
5.0

Always clean. Lighted well. Price is excellent!!

Teniya Gunter  |  Overall Experience 
Rating:
5.0

Was hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!

CHRIS LAND  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Warren KING  |  Overall Experience 
Rating:
5.0

Great people - good price

CHARLES BATTAGLIA  |  Overall Experience 
Rating:
5.0

The staff at the McArther Drive facility are very polite and helpful.

Trina Thornton  |  Overall Experience 
Rating:
1.0

Went in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it’s UHauls place to make sure everything is ready for that person who’s spending money especially if they have to walk up a flight of stairs

Catrice Ellis  |  Overall Experience 
Rating:
5.0

The women went out of their way to show us all the details and the price is terrific for the facility!

CHARLES BATTAGLIA  |  First Impressions 
Rating:
2.0

The staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.

Ricky Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA REED  |  Overall Experience 
Rating:
5.0

The sales lady was very nice and helpful.

Kia Babino  |  First Impressions 
Rating:
5.0

The staff were super helpful, friendly and accommodating. Great facility

Belva Leger  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trina Thornton  |  First Impressions 
Rating:
5.0

After talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.

Joyce Veal  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly. Storage unit was just what we needed.

Catherine Flynn  |  Overall Experience 
Rating:
5.0

Great customer service and very helpful.

Catherine Flynn  |  First Impressions 
Rating:
5.0

The young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.

Jonalyn Reynolds  |  First Impressions 
Rating:
1.0

Rude, unwilling to accommodate their customers. Took forever to get in touch with.

Calob Hines  |  Overall Experience 
Rating:
5.0

Nice

jeanette washington  |  Overall Experience 
Rating:
5.0

Great thank u

Kimberly Clark  |  First Impressions 
Rating:
5.0

A clean, well-lighted place. Employees are friendly and informative.

John Troncale  |  Overall Experience 
Rating:
5.0

Everything went very smooth, everyone was very attractive and a pleasure to do business with

Rick Malmgren  |  First Impressions 
Rating:
5.0

This is an excellent location to store your household goods and personal belongings.

SABRINA THOMPSON  |  Overall Experience 
Rating:
5.0

Even though staff was very busy, they were very polite and very professional.

JULIE THRASHER  |  Overall Experience 
Rating:
5.0

Great service, very satisfied!

MICHAEL JENKINS  |  Reservation 
Rating:
3.0

Weren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.

Jennifer Foster  |  Overall Experience 
Rating:
5.0

Listened to concerns and very understanding.

JULIE THRASHER  |  Reservation 
Rating:
3.0

The second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at all

Veronica Parker  |  Overall Experience 
Rating:
5.0

The folks at this store are top notch. They know their business and work from opening to closing at top speed.

William Kennison  |  Reservation 
Rating:
5.0

Great !!

carl stokes  |  Overall Experience 
Rating:
5.0

Good staff and facility. Highly recommend

EDWARD HAIR  |  Overall Experience 
Rating:
5.0

It was always excellent service and the workers are very friendly

SALLY MARTIN  |  Overall Experience 
Rating:
5.0

All good!

Campion Murphy  |  Overall Experience 
No reviews have been submitted for this location.

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