Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Doesn't work with the customer with a short term payment plan. A reason to keep my belongings. Will never use this place again.
ELODIA URZUA
|
Overall Experience
Rating:
3.0
The staff was not helpful- was supposed to get 1 month free of storage but staff couldn’t explain why I paid.
Kelli Sutton
Rating:
5.0
Again the efficiency of the operation was obvious, saving me time.
roger skluzacek
Rating:
5.0
The young lady that checked in my equipment was very friendly and professional.
Kevin Chambliss
Rating:
5.0
Customer did not leave a comment.
James Metoyer
Rating:
5.0
Customer did not leave a comment.
Georgia Hampton
Rating:
5.0
Not go up on the price.
Clarence Jackson
Rating:
5.0
Great customer service and expedite closeout return. No improvement as far as I experienced necessary
Rhonda Johnson
Rating:
5.0
Nothing at all
JUSTIN LAMELL
Rating:
2.0
The signs posted for the card access are incorrect. I had someone with a bigger vehicle waiting on me when I was trying to get in to my storage. Because of the wrong hours being posted I wasted my time, and another individuals. They need to correctly display access hours because you cannot access it up to 10:00 p.m. as it says. You can only access until 7 p.m. Please correct that for future individuals so they have the correct information.
Thomas Ellestad
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacob Cummings
Rating:
5.0
I wanted to rent an appliance dolly and there were none in stock. So maybe stock more dollies.
Kathy Bailey
Rating:
5.0
Customer did not leave a comment.
Doris Jackson
Rating:
5.0
Customer did not leave a comment.
Katrina Rice
Rating:
5.0
Customer did not leave a comment.
William Miller
Rating:
5.0
Nothing at all good customer
JUSTIN LAMELL
Rating:
5.0
Customer did not leave a comment.
Caryl Cochran
Rating:
5.0
Customer did not leave a comment.
tarkesha harris
Rating:
5.0
Nothing at all
JUSTIN LAMELL
Rating:
3.0
Please call me at 3183448459
ROCHELLE LEE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susie Rosenthal
Rating:
5.0
My experience was pleasant and professional. Staff were courteous, and knowledgeable. Good job!
Mark Jones
Rating:
5.0
Nothing
JUSTIN LAMELL
Rating:
5.0
Customer did not leave a comment.
Pauline Njunge
Rating:
5.0
Again , the staff was super friendly , and professional . One of the easiest drop off I’ve ever done.
Ruben Velayos
Rating:
5.0
Great, Friendly service; All good!
Personal help was superior!!!
jay stevens
Rating:
5.0
Customer did not leave a comment.
Kelvin Wade
Rating:
4.0
Customer did not leave a comment.
Angela McCorvey
|
Overall Experience
Rating:
5.0
Professional and friendly people from start to finish!!
Chrisina Taylor
Rating:
5.0
Customer did not leave a comment.
Jerlisa Johnson
Rating:
4.0
when we went to return our van, there was only one person there. Although he was knowledgeable, that held us up as 3 customers were waiting.
Catherine Roberts
Rating:
5.0
Customer did not leave a comment.
John Bonnette
Rating:
5.0
Customer did not leave a comment.
Casmyn Claiborne
Rating:
4.0
Customer did not leave a comment.
Travin Dashiell
Rating:
5.0
Customer did not leave a comment.
Destiny Stewart
Rating:
5.0
Customer did not leave a comment.
jamris gray
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bernie Perkins
Rating:
3.0
Customer did not leave a comment.
sedrick dorty
Rating:
5.0
Very nice and very professional people
Kevin Lavespere
Rating:
5.0
Customer did not leave a comment.
Cameron Frederick
Rating:
5.0
Shane helped connect the trailer and the experience was wonderful.
Louis Guidry
Rating:
5.0
None.
Joseph Sullens
Rating:
5.0
Customer did not leave a comment.
Chelsea Jenkins
Rating:
5.0
Customer did not leave a comment.
Joshua Belgard
Rating:
4.0
Customer did not leave a comment.
Dalton Poole
Rating:
5.0
The gentleman that processed and assisted me for the trailer was fantastic. Great customer service skills and was very helpful with any questions I had about the trailer and how it would work on my vehicle. Next time I come in for anything I need I will look for him to assist me.
Michael Terra
Rating:
5.0
Just keep up the good work and do not change anything.
SANDRA RADFORD
Rating:
5.0
Customer did not leave a comment.
james lucas
Rating:
5.0
Customer did not leave a comment.
stacey marler
Rating:
5.0
Nothing
JUSTIN LAMELL
Rating:
5.0
The rental and return went very well
john meloy
Rating:
3.0
It became apparent during the trip that the truck was leaking. Several of my items were damaged including a brand new KitchenAid mixer. Also, I would like to know how mileage allotment is determined. Based on the trip, I knew I was going to go over the mileage allotment. This feels like double dipping. If I have to pay for 5 days, I shouldn't be charged for mileage. If I'm charged for mileage, I should be able to decrease the amount of days.
Taylor Scott
Rating:
3.0
The only issue I had with the cargo van was it smelled like an ashtray inside. When I opened the door it hit you like a slap in the face. The van ran well. I recommend that someone use some fabric freshener and or air freshener when they find someone did not follow the policy on not smoking in the vehicle.
Tom Force
Rating:
5.0
Everything was awesome!!!!
eddick moore
Rating:
5.0
Customer did not leave a comment.
Mary Orr
Rating:
5.0
Customer did not leave a comment.
Courtney Slaughter
Rating:
5.0
The link I was sent doesn’t work. Long wait for call center to help with reservation. I have received excellent service at U-Haul I Alexandria
Donna Waller
Rating:
5.0
Very professional easy pickup and drop off was a breeze.
Frederick VanAlphen
Rating:
5.0
Customer did not leave a comment.
Michael Johnson
Rating:
2.0
The storage unit was not cleaned and I was suppose to get the first months free for unit but was charged
CHRISTOPHER HILL
Rating:
5.0
Customer did not leave a comment.
Joseph Priem
Rating:
5.0
Customer did not leave a comment.
Felicia Parker
Rating:
5.0
Great Experience!!
Harry Welch
Rating:
5.0
N/A
Shelton White
Rating:
3.0
Customer did not leave a comment.
CODY CAIN
Rating:
3.0
I showed up the first time only to find out they had canceled my appointment. Nobody called to let me know, so i drove all that way and facility hsd canceled with no notice.
Gary Hiatt
Rating:
5.0
Customer did not leave a comment.
Calvin Chaffers
Rating:
5.0
They they help me out a whole lot
Judy Wright
|
First Impressions
Rating:
5.0
Friendly and efficient staff. Quick service.
Karen Haymon
Rating:
1.0
Staff stole the dolly that i returned and i have 3 witnesses...THEY ARE THIEVES I DO NOT AND WOULD NOT RECOMMEND THIS UHAUL LOCATION TO ANYONE
JENNIFER GRANADO
Rating:
5.0
Customer did not leave a comment.
Pamela Green
Rating:
4.0
Customer did not leave a comment.
Deron Reed
Rating:
5.0
Customer did not leave a comment.
Christopher Marien
Rating:
5.0
Nothing
JUSTIN LAMELL
Rating:
5.0
Customer did not leave a comment.
Keith Bilbo
Rating:
5.0
Customer did not leave a comment.
Michael Moran
Rating:
5.0
Customer did not leave a comment.
AARON WILLIAMS
Rating:
5.0
Customer did not leave a comment.
Jathod Green
Rating:
5.0
The man was very nice and very polite he made me feel safe about the whole thing
SHAKENDRA CHANEY
Rating:
4.0
Customer did not leave a comment.
patricia grogan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terri Sanders
Rating:
5.0
Great service and readily available on short notice!
ALWAYS U-HAUL!
TINA CARNEY
Rating:
5.0
This was my first experience with delivering a vehicle to a location that was open. The young man was very pleasant and friendly. The time that it took for me to drop the vehicle off was very efficient and quick. This is a really nice facility
Patrick Harrison
Rating:
5.0
Employees were very nice and explained things well. I picked up at one location and dropped off at another - very good system
paul arbour
Rating:
5.0
Customer did not leave a comment.
Herman Wiliams
Rating:
5.0
Customer did not leave a comment.
Dana Grant
Rating:
5.0
Customer did not leave a comment.
ROBERT MILLS
Rating:
5.0
Customer did not leave a comment.
Mark Madsen
Rating:
5.0
Great customer service
Edward Coleman
Rating:
4.0
Customer did not leave a comment.
ANDRIA HARRIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen Larson
Rating:
5.0
Customer did not leave a comment.
ROBERT MILLS
Rating:
4.0
Arrived a day before schedule to location which was great. Thank you
Kelly Ducote
Rating:
5.0
The service was fantastic and timely!
mark jones
Rating:
5.0
Customer did not leave a comment.
Annsia Moton
Rating:
5.0
Nothing
JUSTIN LAMELL
Rating:
4.0
N/A
Lorena McCree
Rating:
5.0
Great fast friendly service with ease of rental and return process.
Major Lusk
Rating:
5.0
Very easy. Work was professionally done.
ROBERT ESPEJEL
Rating:
4.0
Customer did not leave a comment.
Donald Jeffers
Rating:
5.0
absolutely nothing you do need diversity maybe you need to look into that otherwise the company is functionally sound!!!
charles walker
Rating:
5.0
Customer did not leave a comment.
craig campo
Rating:
5.0
Customer did not leave a comment.
Lee Couch
Rating:
5.0
Customer did not leave a comment.
Santanna Williams
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Keila Piper
|
Overall Experience
Rating:
4.0
Workers were very professional and polite at the center,building and the surroundings were very clean clean and neat. The only issue is the after hours manger Diane is hard to be reached when you need her , she doesn’t answer calls, text, emails,etc. other than that my experience was great!!!!
ANGELA MORRIS
|
First Impressions
Rating:
5.0
I will use again if needed
jannie ealy
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JoVetta Sanders
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joseph Stillwell jr
|
Overall Experience
Rating:
5.0
Thanks to everyone who that gave me good service I appreciate everyone
Henry Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda Scott
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Gloria Compton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NARISSIA FRANCIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sentoria jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jack Lindsey
|
First Impressions
Rating:
1.0
Customer Service was horrendous 😫. Management very inconsiderate and rude.
Shakeila Sweazie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamika Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
janice davis
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
earl boykins
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Julie Thrasher
|
First Impressions
Rating:
3.0
I needed assistance and the lady had an attitude and seemed very frustrated when I was trying to get information and help. It took for my mom to call corporate to finally get some help .
Demetria Williams
|
Online Move In
Rating:
5.0
I'm was very surprised how easy working with This company.Most of information was on line and in person. Long Distance Travel with an auto trailer. And VERY large Truck. Greatest experience Every.
Carolyn Henderson
|
First Impressions
Rating:
5.0
The Staff was very friendly and professional gave great feedback on storage and retuning of the truck would recommend anyone to them the best service overall
SHIRLEY CLEVELAND
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LaAsia Butler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gina Gilchrist
|
First Impressions
Rating:
2.0
The girl was nice and friendly , but the guy was arrogant and rude at the alexandria , la location. Very sarcastic. Unwilling but seemed forced to help when needed. I definitely won't recommend this location .
THOMAS JESTER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JASMINE BARRON
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Bradley Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Stillwell jr
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia Longphre
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Drucilla Emanuel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ashley bowman
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
William niemy
|
Overall Experience
Rating:
5.0
Thank You sooo much for the accommodations 🙏🏽😘
JACQUELINE SMITH-RICHARDSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bradley Harris
|
First Impressions
Rating:
2.0
Storage unit does not even have lights and climate control could be better for the proce
SEAN COLE
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Darrell Keller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carey oneil
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
helen Braxton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELISSA GALLOWAY
|
Overall Experience
Rating:
5.0
Great Customer Service.. unit are well cleaned and Maintain.. i Had no issues.. Great Service..
Clay Deschaine
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paulette Butler
|
First Impressions
Rating:
4.0
It was clean, but the storage area smells of mold.
Laverna Craigg
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LINDA DESELLE
|
Overall Experience
Rating:
5.0
The workers are very knowledgeable and friendly . They are eager to help you . The storage areas are old and need repair and inside lighting . This is no fault of the workers . They maintain the area to the best of their abilities . They are quick to help you . The facilities need a makeover especially for the price you are paying .
LANE GAUTHIER
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Reshunda Jackson
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
sandra White
|
Overall Experience
Rating:
5.0
Uhaul is a reputable company and is reasonably priced option
Julianne Eason-Grinstead
|
First Impressions
Rating:
5.0
They went all out to make sure all my needs were met .
LANE GAUTHIER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catherine Davidson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly Mays
|
First Impressions
Rating:
2.0
Any given time the staff would be rude or outside smoking
David Wyatt
|
Overall Experience
Rating:
5.0
I don’t remember the name of the young lady who helped me she was amazing! We did have to wait about 45 minutes because there were several people in line but honestly that didn’t matter because she was providing the same customer service to every customer.
TRENT HALL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kia Babino
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin Bourgeois
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KESHA MCKINNEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anquanesha Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin Bourgeois
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary Johnson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Julia terrell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keesha FORD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wendy Bellon
|
Overall Experience
Rating:
1.0
Girl was rude. At first said they had no record of my reservation, then she miraculously found it after a few minutes. Then said I didn't purchase a lock with my reservation. I did. Don't know how I'm going to get a refund for that. Had to buy one from Wal Mart. Seriously, store your things somewhere else.
Charles Zangla
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michael Howard
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
teena ballet
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonalyn Reynolds
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JERRY WARREN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lakeshia Tompkins
|
First Impressions
Rating:
5.0
Outstanding Customer Service
Ronnie Scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONIA SEWELL
|
Overall Experience
Rating:
5.0
Always clean. Lighted well. Price is excellent!!
Teniya Gunter
|
Overall Experience
Rating:
5.0
Was hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!
CHRIS LAND
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Warren KING
|
Overall Experience
Rating:
5.0
Great people - good price
CHARLES BATTAGLIA
|
Overall Experience
Rating:
5.0
The staff at the McArther Drive facility are very polite and helpful.
Trina Thornton
|
Overall Experience
Rating:
1.0
Went in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it’s UHauls place to make sure everything is ready for that person who’s spending money especially if they have to walk up a flight of stairs
Catrice Ellis
|
Overall Experience
Rating:
5.0
The women went out of their way to show us all the details and the price is terrific for the facility!
CHARLES BATTAGLIA
|
First Impressions
Rating:
2.0
The staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.
Ricky Mitchell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA REED
|
Overall Experience
Rating:
5.0
The sales lady was very nice and helpful.
Kia Babino
|
First Impressions
Rating:
5.0
The staff were super helpful, friendly and accommodating. Great facility
Belva Leger
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Trina Thornton
|
First Impressions
Rating:
5.0
After talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.
Joyce Veal
|
First Impressions
Rating:
5.0
Staff was very helpful and friendly. Storage unit was just what we needed.
Catherine Flynn
|
Overall Experience
Rating:
5.0
Great customer service and very helpful.
Catherine Flynn
|
First Impressions
Rating:
5.0
The young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.
Jonalyn Reynolds
|
First Impressions
Rating:
1.0
Rude, unwilling to accommodate their customers. Took forever to get in touch with.
Calob Hines
|
Overall Experience
Rating:
5.0
Nice
jeanette washington
|
Overall Experience
Rating:
5.0
Great thank u
Kimberly Clark
|
First Impressions
Rating:
5.0
A clean, well-lighted place. Employees are friendly and informative.
John Troncale
|
Overall Experience
Rating:
5.0
Everything went very smooth, everyone was very attractive and a pleasure to do business with
Rick Malmgren
|
First Impressions
Rating:
5.0
This is an excellent location to store your household goods and personal belongings.
SABRINA THOMPSON
|
Overall Experience
Rating:
5.0
Even though staff was very busy, they were very polite and very professional.
JULIE THRASHER
|
Overall Experience
Rating:
5.0
Great service, very satisfied!
MICHAEL JENKINS
|
Reservation
Rating:
3.0
Weren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.
Jennifer Foster
|
Overall Experience
Rating:
5.0
Listened to concerns and very understanding.
JULIE THRASHER
|
Reservation
Rating:
3.0
The second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at all
Veronica Parker
|
Overall Experience
Rating:
5.0
The folks at this store are top notch. They know their business and work from opening to closing at top speed.
William Kennison
|
Reservation
Rating:
5.0
Great !!
carl stokes
|
Overall Experience
Rating:
5.0
Good staff and facility. Highly recommend
EDWARD HAIR
|
Overall Experience
Rating:
5.0
It was always excellent service and the workers are very friendly