No the guy was very rude and not helpful
Lee BCustomer Reviews for U-Haul Moving & Storage at MacArthur Dr
Testimonials From Recent Customers
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COWIN HGreat service all ready
Molly CAmazing efficient courteous service
Marc DNothing.
ROBERT RKeep doing what you are doing
JOHN OUhaul Representatives were very helpful and professional. Their customer service made our experience a breeze.
MICHAEL GArrogant, unfriendly, unhelpful. Will not be back
RICHARD OWell you need to work on your customer service representatives that run the location. I had returned the vehicle before time and put the keys in the drop box. The lady manager calls me next day and starts asking about the truck like where is it. I mention that I had returned the truck in time and it should be there. So she cuts the call and in a few minutes I get a receipt in which I had been charged for an extra day. I call back and let her know that I had returned the truck in time but she seemed a little unprofessional and took her time to solve my issue. On top of that, not even once did she say sorry or apologize for the inconvenience that her fault had caused. Firstly I am at work and you call and have a very bossy tone demanding for your truck. And then when you overcharge me, and I have to call you to fix the issue, you act like you are doing me a favor. Very unprofessional behavior. Please train your managers in customer service.
MUHAMMAD KEnsure ramps are secure and all lights are functioning.
STACEY RNo issues or concerns. KVB
Kenny VVery helpful in caring staff. Especially, were you Moving Out or moving in to have? That is an awesome thing for whatever the transition may be.
Tracy P | Overall ExperienceEverything went as planned. Thank you.
DOUGLAS FForgot to put my blankets in the trailer. Found out when I was ready to start loading.
Hunter ALove your service!
WADE HWe have rented 2 times in the last few weeks and both times were great. The last ford truck we got was AWESOME. very clean and modern features like cruise control is a dream come true! Thanks for making these rental experiences great
ADAM MClean the vehicles, other than that. Great experience
GERALD GYes I'm coming back again thanks
ROSE PThe mileage is a fucking ripoff and they only have one regular sized pickup truck that's never available the last truck I rented was on E when I got it and the passenger door didn't even lock and the check engine light stayed on but Jimmy was great very friendly and customer oriented! Excellent service on his end!
LINDSAY WThe mileage on the paperwork and in the computer was 200 miles less than the odometer. This would've cost me an additional $138 and delayed my departure by 30 minutes getting it corrected. Vehicle also had less gas in the U-Haul than stated on the paperwork. Warning light (tire maintenance) was illuminated.
Anthony KEverything was great also great customer service
Shawnderkia CNo need for so many texts and emails.
Dave CMonica and crew went over and beyond to help.
TERRY B | First ImpressionsLocal manager and employees great. National company seems to get in the way more than be helpful.
Dave CThank you for helping me get my move accomplished. Very professional. Courteous!
DEBRA BIt was a good experience, the entire staff was great.
Shirlynn CEasy pick up and friendly staff
JANE FThe truck was covered from head to toe in bugs and the inside smelled terrible
Logan DI rented a U-Haul truck and my total payment went from $220 to $550 in a week because of "miles" and "gas" I don't believe it should be that much. But the communication on how it got to that they did a horrible job an explaining. This should be explained before purchase of the U-Haul. You guys put me in the hole today.
CARLOS HMake sure lighting is working on the dash all that was inconvenient
CANDACE DSuper friendly and helpful staff at location in Alexandria,LA
Christopher WMore attendants first thing in the morning when people are picking up.
MALINDA HThe only reason I gave it a poor rating was because the person that hooked the trailer to my truck said "you are ready to go". Ten minutes later I was on the interstate with the trailer going all over the road. I was very lucky that no cars were hit. The person that hooked it up did not tighten the trailer hitch. When I returned it and told him about it coming loose on the interstate he did not seem to care. I would rent a trailer from u-haul again but I would be sure and check the connections myself. I should have done that anyway.
EIL GThe only thing was wrong due to the weather my things got wet cause there was a hole in the top of the truck rain was coming in the truck on my things
LATASHA EEverything was good, all employees were very professional
RICKY DVery helpful.
LYNN HThe employees were great. They seemed to really care about the customer experience being a good one.
RICHRD BIt was raining when I got to the U-Haul station in Alexandria, LA. The gentleman at the service desk got me checked in very quickly then put on a slicker suit and went outside in the rain and hooked up the trailer for me. I was in and out in less than 15 minutes. When I drove up to return the trailer he was already un-hooking me before I realized he was there. Outstanding experience…..Thank you.
CECIL GLocks was removed from both units, and I was never informed. When I first got unit, it was not explained to me that I can only access it during open hours. Which result in me having the truck for 2 days. Paid an extra $50 because the manager was not available to remove, when communicated.
yvonne w | Overall ExperienceSEE ABOVE COMMENT TO HELP THE NEXT CUSTOMER!
Richard SThe employees were knowledgeable, friendly and took care of my needs without any issues! I always rent from this location they are always helpful and focused on customer service!
PHILLIP CThe staff were very personable. Jansen took good care of me.
DANA GHave dolly’s in stock for moving use
MARTAVIOUS TI had to wait almost an hour after I made my reservation online and paid online but Monica helped me out and fixed the issue
Tramelia EN/a
Gabriel Mnothing
Gerald JND
keith fEasy pick-up and drop-off. Great service!!
Ivo LGreat friendly customer service & had me processed hooked up & out the door quickly THANKYOU
Michelle SExcellent staff & customer service!
JOHN SI rented the truck and it had 1/4 tank of gas . I returned it with 3/8 tank of gas and found a receipt charging Mr for 78 for gas. Unfuckingbelievable. I stopped at a gas station. Right before I dropped it off. If I would have known this guy was this sleazy I would have taken a picture of the gas gauge. The truck needed an alignment too
Allyn JFast and prompt service. Definitely will recommend
JAMES DDoesn't work with the customer with a short term payment plan. A reason to keep my belongings. Will never use this place again.
ELODIA U | Overall ExperienceThe signs posted for the card access are incorrect. I had someone with a bigger vehicle waiting on me when I was trying to get in to my storage. Because of the wrong hours being posted I wasted my time, and another individuals. They need to correctly display access hours because you cannot access it up to 10:00 p.m. as it says. You can only access until 7 p.m. Please correct that for future individuals so they have the correct information.
Thomas E | Overall ExperiencePlease call me at 3183448459
ROCHELLE L | First ImpressionsThey they help me out a whole lot
Judy W | First ImpressionsWorkers were very professional and polite at the center,building and the surroundings were very clean clean and neat. The only issue is the after hours manger Diane is hard to be reached when you need her , she doesn't answer calls, text, emails,etc. other than that my experience was great!!!!
ANGELA M | First ImpressionsI will use again if needed
jannie e | Overall ExperienceThanks to everyone who that gave me good service I appreciate everyone
Henry J | Overall ExperienceCustomer Service was horrendous . Management very inconsiderate and rude.
Shakeila S | Overall ExperienceI needed assistance and the lady had an attitude and seemed very frustrated when I was trying to get information and help. It took for my mom to call corporate to finally get some help .
Demetria W | Online Move InI'm was very surprised how easy working with This company.Most of information was on line and in person. Long Distance Travel with an auto trailer. And VERY large Truck. Greatest experience Every.
Carolyn H | First ImpressionsThe Staff was very friendly and professional gave great feedback on storage and retuning of the truck would recommend anyone to them the best service overall
SHIRLEY C | First ImpressionsThe girl was nice and friendly , but the guy was arrogant and rude at the alexandria , la location. Very sarcastic. Unwilling but seemed forced to help when needed. I definitely won't recommend this location .
THOMAS J | First ImpressionsThank You sooo much for the accommodations 🙏🏽😘
JACQUELINE S | Overall ExperienceStorage unit does not even have lights and climate control could be better for the proce
SEAN C | First ImpressionsGreat Customer Service.. unit are well cleaned and Maintain.. i Had no issues.. Great Service..
Clay D | Overall ExperienceIt was clean, but the storage area smells of mold.
Laverna C | First ImpressionsThe workers are very knowledgeable and friendly . They are eager to help you . The storage areas are old and need repair and inside lighting . This is no fault of the workers . They maintain the area to the best of their abilities . They are quick to help you . The facilities need a makeover especially for the price you are paying .
LANE G | Overall ExperienceUhaul is a reputable company and is reasonably priced option
Julianne E | First ImpressionsThey went all out to make sure all my needs were met .
LANE G | First ImpressionsAny given time the staff would be rude or outside smoking
David W | Overall ExperienceI don't remember the name of the young lady who helped me she was amazing! We did have to wait about 45 minutes because there were several people in line but honestly that didn't matter because she was providing the same customer service to every customer.
TRENT H | First ImpressionsGirl was rude. At first said they had no record of my reservation, then she miraculously found it after a few minutes. Then said I didn't purchase a lock with my reservation. I did. Don't know how I'm going to get a refund for that. Had to buy one from Wal Mart. Seriously, store your things somewhere else.
Charles Z | First ImpressionsServicio al Cliente sobresaliente
Ronnie S | Overall ExperienceAlways clean. Lighted well. Price is excellent!!
Teniya G | Overall ExperienceWas hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!
CHRIS L | Overall ExperienceGreat people - good price
CHARLES B | Overall ExperienceThe staff at the McArther Drive facility are very polite and helpful.
Trina T | Overall ExperienceWent in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it's UHauls place to make sure everything is ready for that person who's spending money especially if they have to walk up a flight of stairs
Catrice E | Overall ExperienceThe women went out of their way to show us all the details and the price is terrific for the facility!
CHARLES B | First ImpressionsThe staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.
Ricky M | Overall ExperienceThe sales lady was very nice and helpful.
Kia B | First ImpressionsThe staff were super helpful, friendly and accommodating. Great facility
Belva L | First ImpressionsAfter talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.
Joyce V | First ImpressionsStaff was very helpful and friendly. Storage unit was just what we needed.
Catherine F | Overall ExperienceGreat customer service and very helpful.
Catherine F | First ImpressionsThe young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.
Jonalyn R | First ImpressionsRude, unwilling to accommodate their customers. Took forever to get in touch with.
Calob H | Overall ExperienceNice
jeanette w | Overall ExperienceGreat thank u
Kimberly C | First ImpressionsA clean, well-lighted place. Employees are friendly and informative.
John T | Overall ExperienceEverything went very smooth, everyone was very attractive and a pleasure to do business with
Rick M | First ImpressionsThis is an excellent location to store your household goods and personal belongings.
SABRINA T | Overall ExperienceEven though staff was very busy, they were very polite and very professional.
Julie T | Overall ExperienceGreat service, very satisfied!
MICHAEL J | ReservationWeren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.
Jennifer F | Overall ExperienceListened to concerns and very understanding.
Julie T | ReservationThe second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at all
VALLEY L | Overall ExperienceThe folks at this store are top notch. They know their business and work from opening to closing at top speed.
William K | ReservationGreat !!
carl s | Overall ExperienceGood staff and facility. Highly recommend
EDWARD H | Overall ExperienceIt was always excellent service and the workers are very friendly
SALLY M | Overall ExperienceAll good!
Campion M | Overall Experience