Customer Reviews for U-Haul Moving & Storage at Lincoln Square Meriden

1,452 reviews

311 W Main St   Meriden, CT 06451

(203) 599-0068

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(203) 599-0068

311 W Main St
Meriden, CT 06451

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Just keep up the good work 😊😊😊

CRAIG S 
Rating:
5.0

Customer did not leave a comment.

shirley s 
Rating:
5.0

The representatives were casual but worked professionally to serve my needs.

Kenneth A 
Rating:
5.0

The gentleman who helped me was great! Super easy return process.

Kyle C 
Rating:
3.0

When people ask to check in at the store for a van, they should be able to do that.

BRITTANY F 
Rating:
1.0

They charged me an extra day when I returned it on time. I was also called and asked if I planned to return the van when I already returned it 2 days prior. I will be calling to get my money back on the extra day rental when I did return it on time.

Priscilla C 
Rating:
2.0

The truck was disgusting inside. It smelled horrible. Then I went to drop truck off and no one was at the location. Door was wide open. I had full access. One truck was running in the return area. 10 minutes later the employee returns with food. He completely left the store unattended and anyone had full access.

DOUGLAS H 
Rating:
5.0

Great management

John F  |  Online Move In 
Rating:
4.0

Cab and truck were super clean, but the cab smelled awful of mouse or rat urine, I mean really bad!!!

nelson g 
Rating:
5.0

Significant amount of oil on the lower half of the ramp caused for slippery unsafe conditions, oil to get into the truck bed and oil poured into our garage.

Sarah P 
Rating:
3.0

Teach the employees to be friendly and more inviting the guy that was there terrible customer service skill non friendly and looked like he was high on something

Jeffrey B 
Rating:
5.0

Staff was amazing. Vehicle dashboard had a few service lights on. I made staff aware of the issues and told me not to worry about it vehicle had been service .

Yolanda P 
Rating:
5.0

Great

GREGORIO G 
Rating:
3.0

Make sure the equipment is cleaned and not broken back should be cleaned out of there are spills

Tamara G 
Rating:
5.0

Friendly representative, knolagable and helpful.

Brian M 
Rating:
5.0

Great job welcoming and making check in smooth!

Steven E 
Rating:
5.0

Customer did not leave a comment.

Kristina G 
Rating:
1.0

Very bad attitude of the staff..

Jorge L 
Rating:
5.0

The staff was very friendly and helpful both when I picked up the van and when I brought it back . I will use U-haul again and yes I will recommend this location to my friends

Robert V 
Rating:
5.0

Customer did not leave a comment.

Melody G 
Rating:
2.0

The customer service was poor. We were told that you cant’t pick up a rental from the front desk anymore and the pickup/dropoff must all be completed online. The app was not working to upload photos of the odometer or fuel gauge.

Marc C 
Rating:
5.0

Customer did not leave a comment.

Enizalis V 
Rating:
5.0

Customer did not leave a comment.

James E 
Rating:
5.0

Customer did not leave a comment.

John T 
Rating:
5.0

This location was great, the Cheshire location was awful.

Derrick D 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS R  |  Overall Experience 
Rating:
4.0

Do I get reimbursed for extra gas left in tank? Started with 1/4 and returned with over half of tank.

Micheal G 
Rating:
1.0

When I got into the truck it smelled like cigarettes. I had to spray it down because I had to put kids in their. I turned on the car and the engine like was on. I told the girl about it, thinking she would be kind enough to give me a new truck. She told me all the trucks were like that. When I was driving on the hwy doing 55-60 the steering wheel began to shake, making me extremely nervous and feeling unsafe. The alignment was definitely off a little because I had to tough at the wheel at times. Also, when I called to reserve the truck the representative told me I had to use a credit card to reserve it but I asked if I could pay cash. She told me sure . When I got to the uhaul, the lady there told me I had to use card and that they don't take cash anymore. I was a upset because my debit card has not arrived in the mail and I had to use my credit card. I only use it for emergencies. Everything was done online which took a long time. I actually text the agent to ask them how much longer. Now I've had a good experience with uhaul in the past. But this time was awful.

Janee C 
Rating:
5.0

Customer did not leave a comment.

Jayson R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TODD J 
Rating:
5.0

Customer did not leave a comment.

Mahrukh K  |  Overall Experience 
Rating:
4.0

Great staff so friendly and helpful.

TRACEY W 
Rating:
5.0

Everyone at this location is so very friendly and helpful. Always a great and quick transaction

Ronnyann M 
Rating:
5.0

Nothing everything was excellent

Rhomda T 
Rating:
3.0

The front gentleman was very pleasant but afterwards seeing the tank almost empty should have put gas , I could have been stranded. Very small location. Hard to maneuver truck. Clean inside but barely any room to walk to desk.

CATALINA C 
Rating:
2.0

The associates working at the location were as helpful as possible. They were limited to teaching everyone who came in to do the check in on cell phones. This was a frustrating process for everyone at the location. One major delay was the approval process for the final step. Providing a contact person and cell phone for them and then the approval being delayed or 15 minutes.

Richard L 
Rating:
5.0

Customer did not leave a comment.

SHAWN O 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

The service tech was very detail and knowledgeable

Israel A 
Rating:
5.0

Customer did not leave a comment.

JORGE O 
Rating:
3.0

Customer did not leave a comment.

JENNIFER K 
Rating:
5.0

Customer did not leave a comment.

Jenelly B 
Rating:
5.0

Customer did not leave a comment.

John F  |  Overall Experience 
Rating:
5.0

The staff was very nice and very knowledgeable, and I was on the road in no time.

Michael B 
Rating:
3.0

I would like a receipt handed to me. I never received one in my email

Jessica E 
Rating:
4.0

Customer did not leave a comment.

rosa i 
Rating:
5.0

Customer did not leave a comment.

william s 
Rating:
5.0

Wonderfully polite and courteous staff. Efficient and maintained his composure. He deserves a raise or a promotion! I highly recommend this location.

betsy t 
Rating:
5.0

When I return the U-Haul the girl that was there I had an attitude. Told me just to leave the keys there and they will bill me.. never asked me if I had any questions or anything else

flavio g 
Rating:
5.0

Customer did not leave a comment.

Michelle L 
Rating:
3.0

Customer did not leave a comment.

Kathleen D 
Rating:
5.0

Customer did not leave a comment.

Jonathan D 
Rating:
4.0

Check engine light was on. And the lock boxes are hard to reach for those of us of average height

Kimberly S 
Rating:
5.0

I didn’t get the man’s name that assisted us at the counter unfortunately (he was assisting us on Friday 3/15 at about noon) but just wanted to let UHaul know that he was absolutely extraordinary and an enormous asset to your company. He helped us patiently and professionally during check in and check out and honestly made what would have been a stressful day so much more pleasant and completely set the tone for our moving experience. I will recommend everyone I can to UHaul Meriden because of him! Thank you so much to that gentleman! You made our day!

Julia C 
Rating:
5.0

Everything was great- can’t think of any needed improvements- keep up the good work!

Maryellen B 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Nothing , everything easy and personal very helpful

YEYFRI L 
Rating:
5.0

Customer did not leave a comment.

WARREN B 
Rating:
5.0

Customer did not leave a comment.

Thomas D 
Rating:
5.0

Awesome services.

Luis B 
Rating:
5.0

Excellent crew. Extremely friendly and helpful. Equipment is always clean.

WARREN B 
Rating:
5.0

Install went quickly and efficiently. Installer and desk person were very professional and courteous!

Joseph B 
Rating:
5.0

Excellent staff!! Very helpful and friendly.

WARREN B 
Rating:
5.0

Customer did not leave a comment.

Warren B 
Rating:
3.0

The installer did a fantastic job with the install, was very polite and showed me how to use it and where everything was. His work was very clean! However I was not informed by the manager that I had to clean my van out and because of that the install took almost 6 hours and the manager felt a little rude. I had to postpone my work trip till the next day.

Brian K 
Rating:
4.0

Customer did not leave a comment.

nicholas l 
Rating:
4.0

Customer did not leave a comment.

Edgar T 
Rating:
3.0

The new process of online service and taking pictues is annoying thats all. This should be optional i was in the rain taking pictures of the uhaul vehicle

Denise O 
Rating:
5.0

Customer did not leave a comment.

John T 
Rating:
5.0

Very unprofessional people the need ro good to school and learn how to treat people.

Alice R 
Rating:
5.0

Customer did not leave a comment.

Sean T 
Rating:
1.0

Hire new staff.

Kamari M 
Rating:
5.0

Es muy recomendable sin duda alguna

gregorio v 
Rating:
5.0

Made moving easy and convenient and cheaper than home depot!!

Daniel M 
Rating:
4.0

Checkout experience horrible. Took 45 minutes to get my vehicle. App experience sucks

Joseph I 
Rating:
5.0

Customer did not leave a comment.

SCOTT K 
Rating:
5.0

fast and friendly. I Did not like the fact I had to use QR code to apply. But staff was helpful with registering online.

Lakina A 
Rating:
3.0

WE register online and fill everything out as requested. This is our third time we used us for work. Why does it still take 30-40 minutes when picking up and returning??? I'm paying allot of money for my guys to do this and it cost me money.

Chrystian R 
Rating:
5.0

Customer did not leave a comment.

Ashwini T 
Rating:
5.0

The young man I worked with was fantastic. Don’t know what you’re paying him but it’s not enough awesome to work with. Thx for a good experience with my rental needs due to this young man. I’ll be back at this facility only.

Tom C 
Rating:
3.0

Customer did not leave a comment.

Joseph D 
Rating:
5.0

Great customer service.

Robert R 
Rating:
5.0

Customer did not leave a comment.

ivonne R 
Rating:
5.0

Customer did not leave a comment.

Brian W 
Rating:
5.0

At the momentthe guy that was there was very friendly and sociable and i really liked that from me. He made me feel ao confortable

Elvira C 
Rating:
5.0

Did not like that I had to do all the work for the service I am paying for. I needed to use my phone to create an account that I most likely will never use again. You really need to have Kiosks available for people to use. I understand the desire to reduce the number of people in the facility, but you are losing the personal touch.

Mark K 
Rating:
5.0

Nothing

Brenda T 
Rating:
5.0

Very convenient, and the staff was super helpful

jaleen a  |  Overall Experience 
Rating:
5.0

Excellent service

emilio r 
Rating:
1.0

The customer service on the phone is horrible a happy birthday did not have any knowledge about U-Haul it seems like somebody else was helping them work from home especially that Benjamin that I talk to

Edgardo B 
Rating:
2.0

Equipment was at two different locations, and this one wasn’t even one of them. It ridiculous to travel 45 miles across the state, to three U-Haul locations to start a move.

Joe T 
Rating:
2.0

Not very talkative and wasn’t very helpful felt like they were doing the bare minimum to get me my truck

andrew c 
Rating:
5.0

Customer did not leave a comment.

Marcha W 
Rating:
5.0

Gee and Miguel were terrific, friendly, professional, knowledgeable. It was a pleasure to work with them.

Claudia j 
Rating:
2.0

Very poor communication between your employees and the customer. The info given to me over the phone was incomplete and changed our plans. Additionally, the original truck had a check engine light on when I got into the cab.

Alfred C 
Rating:
1.0

Customer did not leave a comment.

GARCES M 
Rating:
5.0

Customer did not leave a comment.

Jayson E 
Rating:
3.0

Hold time to long

Donald W 
Rating:
5.0

The gentlemen who assisted me was very helpful, patient and efficient. It was the first time i used your facility.

ruth h 
Rating:
4.0

Customer did not leave a comment.

Robert S 
Rating:
4.0

Customer did not leave a comment.

BRYAN C 
Rating:
2.0

When I arrived at the location I could not do an in-store experience. I was told I had a choice of in-store pickup or online. It told me to pickup the vehicle at another location. When I got there, the lock box for the key was not properly locked, the vehicle was unlocked and the driver door was not fully closed. Worst of all the vehicle was almost on E but I was charged to fill up the tank entirely when I returned it at the same fuel amount that i picked it up with. Overall made my move that much more stressful.

Alexis K 
Rating:
5.0

Friendly staff

PHIL F 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S 
Rating:
5.0

Customers need to appreciate the efficiency , availability, and knowledge online, in person , and phone regarding the Meriden location!

SUSAN D 
Rating:
5.0

Was the best storage experience I've had in CT

Rose F  |  Overall Experience 
Rating:
5.0

Good people is very good

ISAEL D 
Rating:
5.0

Customer did not leave a comment.

John F  |  Online Move In 
Rating:
5.0

It was a pleasure renting from the Uhaul facility, staff was friendly and very helpful.

LYNVAL E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEOVANNIE C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rufino V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rufino V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOLORES G  |  First Impressions 
Rating:
5.0

Exited and clean, and I will recommend you to all my friends. I never been to a business where everyone is helpful. Thank you for your time.

JOSE V  |  First Impressions 
Rating:
1.0

Hello, I can't respond any of your questionnaire, because I did not use the storage. I decided to cancel the rental, less than 24 hour after, because I decided not move. I need my money back. Please resolve the problem. Thank you, Celina Spencer

CELINA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nemiah A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marisa D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MILTON R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULISSA M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

yahaira m  |  First Impressions 
Rating:
3.0

Was charged late fees a few times even though my payment was automatic taken from my debit card. Still working on getting that back. Other than that its was a clean ok place to store your stuff.

stacey b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FLORENCE B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ALEXANDRIA M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Victoria F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Farah T  |  Overall Experience 
Rating:
5.0

Very nice and very helpful associate at counter.

Diane G  |  First Impressions 
Rating:
5.0

She's really helpful

vapor w  |  First Impressions 
Rating:
5.0

Extremely pleased with the service , unit size , safety, and price.

Patti P  |  First Impressions 
Rating:
5.0

Un lugar muy seguro para guardar sus pertenencia y el personal muy bueno Gracias por la oportunidad

ABISAI S  |  Overall Experience 
Rating:
5.0

Both ladies that were very friendly and helpful thank you Donna

donna p  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

HADI M  |  Overall Experience 
Rating:
5.0

Thalia Ortiz helped me out with storage and truck did a great job Thank You

MILTON R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alianna V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jorge m  |  First Impressions 
Rating:
5.0

My first time and for me work superexcellent and the staff that work with me five stars...

WANDA Q  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicente R  |  First Impressions 
Rating:
3.0

The girl who waited on me I guess she's the manager of the place she talks so fast you can't understand what she's saying

tammy m  |  First Impressions 
Rating:
4.0

It could be a little cheater in price

brenda I  |  Overall Experience 
Rating:
1.0

They will continue to try and take payments out of any card even the ones you told you wanted off the account. They will pretend to hear your issues and also pretend to write your statements to your account but don't. When others review your account nothing is posted from past communications

TERI S  |  Overall Experience 
Rating:
5.0

The facility was clean and secure, and the staff were hilarious and friendly. I’ll definitely be back next time I need storage.

REBECCA B  |  Overall Experience 
Rating:
5.0

Staff was helpful and courteous.

Keith V  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Leonardo I  |  Overall Experience 
Rating:
5.0

Rios is extremely good at her position; and drives and parks the trucks better than the men.

ingrid m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN B  |  Overall Experience 
Rating:
5.0

Muy buen servicio . Muy buenos los storages . Todo muy bien controlado . Definitivamente volvería otra ves si necesito los servicios .

zoraida c  |  Overall Experience 
Rating:
5.0

Awsome worker's an professional👌

Willie B  |  Overall Experience 
Rating:
5.0

Very professional and good customer service

Yari R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa t  |  Overall Experience 
Rating:
5.0

Very upfront an very convient and well established business!

Willie B  |  First Impressions 
Rating:
5.0

Thank you for your kindness and Understanding! Much Love, Deb Bousquet

Debrah b  |  Overall Experience 
Rating:
5.0

I had a very good experience at UHAUL at Lincoln Square in Meriden. All staff were always very helpful. My furniture was very secure. Highly recommend this facility.

susan m  |  Overall Experience 
Rating:
3.0

Issues with entering the unit had I waited until after hours which I had planned to do I wouldn’t have had access to the until to unload the truck we rented in time for the next day return. My code didn’t work to get in so I called the office and they were open I had to go get a card to get in I go back down to the unit and there was a note stating there was a lock included but not in the unit itself I called the office again, same person I spoke to about access, she stated I had to go back up and retrieve the lock… just a bit annoyed with the customer service and lack of attention to detail.

Maria I  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSE F  |  Overall Experience 
Rating:
4.0

Really like it

Arelis G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sergio r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Freddy S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrod S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA G  |  First Impressions 
Rating:
5.0

!awesome

BENNIE M  |  First Impressions 
Rating:
4.0

Kieshla the manager is amazing. She’s professional and effective.

Darnell M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april b  |  First Impressions 
Rating:
1.0

I reserved my unit a month in advance. I was not informed that i would not get a unit size as requested and reserved and only found this out the sat of my move which made the situation stressful. The facility did not even have the unit size that I needed. I then needed to reserve TWO smaller units at a combined higher price than I wanted/needed to pay. There are rodent boxes in the units that may me feel extremely uneasy to store my important and meaningful personal belongings.

Jaimee R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arelis G  |  First Impressions 
Rating:
5.0

Lo recomiendo a mis amigos. Y volvería a utilizar el servicio.

Brenda V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEILANI P  |  First Impressions 
Rating:
5.0

Keishla la mejor la llamaba tarde en la noche y simepre m contestaba aunque no fueran horas de trabajo. El día que llegue me dieron el cuarto q no lo podía abrir y ella estuvo ahí con nosotros y me ayudo tarde en la noche y veníamos de NJ y no pudimos llegar a tiempo y ella nos estendio el tiempo y nos dio aseso para poder terminar la mudanza. The best ❤️❤️❤️❤️💪🏻👌🏼

Clara E  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lisa t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Criselda C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYLYN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Criselda C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAYLYN S  |  First Impressions 
Rating:
5.0

Friendly management.

TOMAS M  |  Overall Experience 
Rating:
5.0

The staff members on duty. The one guy. He handled over 13 customers at once. Each of us with an incredible dignity and respect. He didnt get mad when yelled at. He didnt get mad when someone asked for one more thing. He went above and beyond whats expected from someone under that much work. I wish I knew his name.

Kiel C  |  First Impressions 
Rating:
5.0

I receive great service Thank you

MARIE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMON B  |  Overall Experience 
No reviews have been submitted for this location.

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